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2017 Board of Directors Chairman Lisa Swick, CAPS
Vice-Chairman Stephanie Burns, CAPS, CAM, NALP Secretary/Treasurer Zac Ward, CPM® Immediate Past Chairman Diana English Managers Representative Chloé Evans Maintenance Representative John Johnson, CAMT, CPO Associates Representative Lacey Smithson, NALP Management Directors Anne Adams, CAM, NALP Kitty Barry, NAAEI-AIT Brigitte Byron, CAM Tracey Crowe Tina Hamor Stacey Holt Bret Marchbanks, CAM Jessie Phillips Melanie Schlachter Lori Torres, CAM Maintenance Directors Rusty Guilliams, CAMT, CPO, RRP Diane Mason, CAMT, CPO Associate Directors Jack Abernathy, CAS Jill Carpenter, CAS Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls, CAS MDHA Representative Norman Deep Legal Advisor Wes Hall
GNAA News & Events / May 2017
Contents
Chairman-Elect Andrew Klahn, CAM, CAPS, NALP, HCCP
President Diane Carter
Features 5
9
13
19
Now Featuring RAM Partners, LLC Spotlight On: The GNAA Community Service Committee It’s the Law Don’t Get Emotional Over a Support Animal Feature NAA Conference Hits the Southeast
Association News 7
17
18
23
24
25
Managers Luncheon Preview Creating the Disney Experience New Members Welcome! Educational Opportunities HVAC Certification, Apt. All Stars, HVAC Refrigerant May Networking Opportunities Membership Connection, Managers & Maintenance Lunch Save These Dates Golf Tournament, Legal Seminar, Trade Show Calendar Something Special Noted on the Calendar
Director of Education & Events Daniel Sircy Director of Communications & Marketing Scott Meert
Alissa McClard, Rebecca Welch, Sarah Loggins, Judith Strong
Finance Connie Morris Membership Development & Sales Ginny Johnson Statistics Bobbi Turner, ARM Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM, COS Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM Barbara Haynes Shelley James, CAM, CAPS Tammy Lee, CAM Chari Lewis, CPM® Linda W. Mason, CAPS Stacy L. Molen, CAM Nancy Morris Linda Page, CPM®, ARM Judy Rose, CPM® Rita Wilkinson, CPM®, ARM Joyce Wolfe
About the Cover RAM Partners, LLC Cover photo by Penny Rawls Photography
Now Featuring
Founded in 1989, RAM Partners, LLC (RAM) is a full service property management firm servicing third-party clients owning apartment communities throughout the United States. RAM currently manages 146 properties totaling approximately 36,000 units in Georgia, Alabama, Colorado, Florida, Kentucky, Louisiana, North Carolina, South Carolina, Tennessee, Texas, and Wyoming. RAM’s clients include large financial institutions, pension funds, insurance companies, private investors and government institutions owning various types of apartment communities from ultra-luxury high-rise to typical gardenstyle apartment communities. Of these 36,000 units, 3,650 stand in Tennessee alone! RAM Partners currently manages 16 properties totaling 3,650 units in the Nashville area, making Nashville one of RAM’s largest portfolios outside of Atlanta, GA, where their corporate headquarters is located. Through word of mouth only, RAM Partners has become one of the top third-party management firms, specializing in new lease-ups. One thing that helps make RAM unique is the senior team. They have more than 110 years combined industry and management experience, including 67 years of combined experience within RAM together. Since the inception of RAM, this focus on empowering people has been the main priority. “We are a service-oriented, hands-on company. Our brick and mortar is our people. Without quality people and excellence in service, we don’t exist.” –Bill Leseman, CPM, President
Front Row, L-R: Wes Schmitz, Alissa McClard, Sarah Loggins, Victoria Michael Second Row, L-R: Gina Lampe, Cara Kunz, Judith Strong, Rebecca Welch, Angela Ransom, Theresa Beasley Third Row, L-R: Jennifer McDonough, Kendal McCann, Casey Maddox, Abby Haines, Carrie Lankford, Katie Amis, Kiaya Sutton
RAM places a heavy emphasis on their “service culture.” By serving their teams from the top down, RAM is able to create associate growth and loyalty. “Our people are our product” is their mantra, and they find every way possible to reward associates and foster a fun and creative working environment. The RAM Training Department provides associates with a detailed career path and contributes to why they have the most talented and well-seasoned people in the industry. From Sales and Marketing to Operations and Accounting, their in-house University (RAM-U) provides ongoing education with a training class every day of the month within the organization. Additionally, RAM has their own in-house specialists in the disciplines of marketing, digital media, construction, due diligence and maintenance. The RAM team is excited to be a part of this growing Nashville market and believes that with the ability to hire the best associates in the business, they will continue to be successful!
GNAA 5
Are you ready?!?
2017 GNAA Trade Show
Gaylord Opryland Events Center Thursday, August 10, 2017 5:00 pm - 8:00 pm
Call GNAA at 615.365.3047 to reserve your booth! 6 GNAA
Managers Luncheon Preview
Creating the Disney Experience for Customers and Colleagues “Develop your sense of humor and eventually it will develop you.” –Walt Disney
Disney is a name that carries clout and evokes images of excellence—and that also goes for The Disney University. Mention this highly-regarded institution to any business leader and the question that often follows is: “How do they develop the world’s most engaged, loyal and customer-centric employees, year after year?” The unexpected potency of culture can be both a blessing and a curse for organizations and leaders who take it for granted. Join us to learn how creating the right “Experience” (capital “E”) for your team and customers make the difference in your numbers. Our speaker Russ McBryde will give his take on the steps to success that go into creating a Disney culture wherever you may work. Mr. McBryde’s entrepreneurial success is rooted in identifying and capturing market opportunities that accelerate expansion and increase revenue through initiating collaborative partnerships, strategic connections, and innovative ideas. His background includes over 20 years of executive management and sales experience holding a variety of leadership positions, including Fortune 100 healthcare companies, advertising, health and wellness, and professional baseball.
GNAA 7
Community Service Event
SLIDE forinto SUMMER FUN! the Women & Children of Help the Children of the Women’s Campus enjoy a little Summer Fun!
Saturday, June 10th 10 a.m. - 2 p.m.
1716 Rosa L. Parks Boulevard, Nashville, TN
Purchase a “Slide” for just $20. Download the registration and volunteer form at gnaa.org!
Greater Nashville Apartment Association, Inc. • Two International Plaza, Suite 201 Nashville, TN 37217 ph: 615-365-3047
8 GNAA
fax: 615-365-3571
www.gnaa.org
Spotlight On:
The GNAA Community Service Committee This quarter’s committee spotlight is focused on the Community Service Committee, chaired by Jennifer McCoy (from the Law Office of Jennifer McCoy) and Brigitte Byron (from Brookside Properties). If you want to be a part of the GNAA group that gives back to our community, this is the committee for you!
charges is the emergency relief gift card program that they manage all year long. If there is a fire or other physical disaster at a local apartment community, this group pulls together the gift cards that are then given to the displaced residents, helping them get back on their feet.
There is no shortage of articles available that stress the importance of giving back to the community. Ebony Frelix, from salesforce.com, may have summed it up the most succinctly: “There aren’t enough words in the dictionary to describe the significance of giving back. Even the most simple acts of benevolence—the ones we think of as “random acts of kindness” or “no big deal”—are actually incredibly important. Volunteering in all shapes and forms strengthens our communities, brings people together and provides us with valuable experience and insight. And selfishly, when I give my time and energy to others, I just feel better—about myself and my community.”
Community Service is also responsible for fundraising and hosting many events throughout the year to help GNAA’s charities of choice. One is our annual Christmas party and gift exchange with the children at King’s Daughter Child Development Center. There is a video on the GNAA website that highlights just what a remarkable time this is for all involved.
The GNAA Community Service Committee wears many hats throughout the year. One of their main
In just over a month, our other big event will be taking place at the Nashville Rescue Mission’s Women’s Campus. The Slide Into Summer day of fun is Saturday, June 10 from 10:00 a.m. to 2:00 p.m. You can purchase a “slide” for $20 and all proceeds benefit the women and children at the mission. You can also volunteer your time at the event. We hope to see you there!
GNAA 9
SERVICES PROVIDED H Balcony/Patio Repair & Replacement H Carport & Garage Construction/Remodel H Fencing: Wood, Aluminum & Iron H Gutter & Downspout Installation H Interior Renovation H Iron Work & Welding Repair H Outdoor Kitchen Construction H Painting: Exterior & Interior H Power Washing H Roofing H Siding: Wood, Vinyl, Stone & Fiber Cement H Stairwell Repair & Installation H Wood Replacement H Window, Screen & Door Replacement
2007, 2008, 2009
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Visit us at: www.amerapaint.com
Go Getter Luncheon Our recent Go-Getter honorees enjoy a luncheon in their honor! The Go-Getter program is a mutually beneficial program sponsored by GNAA. Through referrals from existing members, we add more valued members in our association. In exchange, the referring member gets a $50 referral bonus. The Go-Getters with the most referrals are also recognized at our annual Awards and Installation Banquet, getting an award and a check for $500! Thank you to all our Go-Getters…and here’s hoping we have a lot more in 2017!
Bret, Crescent Music Row; Melanie Vintage Blackman
Linda, Stewart’s Ferry; Dwayne, Wheeler, Inc.
Dwayne, Wheeler, Inc.; Diane, Crescent Music Row
Connie, GNAA; Rusty, Lighthouse Property Management
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GNAA 11
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CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts! PROGRAMS
Swim Lessons Swim Team Neighborhood Parties
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12 GNAA
Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
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It’s the Law
Don’t Get Emotional Over a Support Animal At least once a month a new emotional support animal case makes the news either because of a settlement with the U.S. Department of Housing and Urban Development or a court publishes a decision. All involve a landlord who refuses to allow the animal to remain in the residence for one reason or another. Sometimes the animal is denied because it is the wrong breed, and other times the animal is denied because of a No Pet Policy. Regardless, the cases tend to bring on emotional reactions from the property staff and generally do not end well for the landlord. When considering whether to allow an emotional support animal, leave your emotions out of the process. Instead, keep these specific points in mind: • For a resident to qualify for an emotional support animal under the Fair Housing Act, he/she must make a request for a reasonable accommodation. Most often, this request arises when your property has a No Pet or Restricted Breed Policy. Do not assume every animal brought on the property qualifies as an emotional support animal. Wait for the resident to tell you their animal is for emotional support. • If you receive an accommodation request, make a determination as to whether or not the person is disabled as defined by fair housing laws. The Fair Housing Act defines a person with a disability as someone who has a mental or physical impairment that substantially limits them in a major life activity, they have a record of a disability, or they are regarded as having a disability. If the person is obviously disabled or collecting government disability benefits as part of his/her income, they are considered disabled for fair housing purposes and you should not ask for documentation of their disability. On the other hand,
by Angelita Fisher, Attorney at Law Law Office of Angelita E. Fisher
if the person does not appear to be disabled and does not collect disability benefits, you may ask for documentation stating the person is disabled. Be careful. Do not ask for a diagnosis or medical documents. If you believe the documents are fraudulent, instead of getting upset, contact the health care provider who allegedly signed the documents and ask, “Did this letter come from your office?” You may not ask any medical questions. • Next, be sure there is a connection between the need for the emotional support animal and the person’s disability. Again, if the nexus between the disability and animal are not obvious, you may ask for documentation which makes the connection between the two. • Now it is time to consider the animal itself. A landlord may not enforce breed or weight restrictions. If a resident has a pit bull as an emotional support animal, under fair housing laws you must accept the animal unless you have evidence that this specific animal – not just the breed – is dangerous. You may not require the animal to be trained or have any type of certification. In fact, you may not require the animal be a dog or cat. Many individuals have birds, snakes or ferrets as emotional support animals. • Do not charge a security deposit for the animal. While a deposit is permissible for pets, it is prohibited by the Fair Housing Act for emotional support animals. A landlord may require a tenant to pay for repairs if the animal causes damage to the unit as long as the landlord has a practice of doing so with all residents regardless of who or what caused the damage. • Finally, it is important to have an Emotional Support Animal Policy and not just a Pet Policy. Emotional support animals are not pets. However, you may still require the owners keep the animal on a leash, pick up after the animal and have the animal vaccinated. Also keep in mind, the emotional support animal is allowed to go places pets are not allowed to go. For example, an emotional support animal would be allowed in the pool or workout areas. Following specific steps instead of getting upset because you think someone is attempting to circumvent the policies will service you and your property well.
GNAA 13
National Apartment Housing Day sponsor
Almaville Farms at Seven Oaks
It’s official!
Greystar
Element Music Row
Bell Franklin Gateway
Park Central and Lacey, CORT
Viera Cool Springs
Crescent Music Row
West 46th
Artisan on 18th
Cottages at Mt. View
Verse o
Villages at Vanderbilt
Restoring Nashville’s Multifamily One Community
red by CORT and Sharp, Robbins & Popwell
GNAA News & Events Committee
Jason, Cadence Cool Springs
Chimney Top
on Bell
Arbours at Hermitage
Carole, Rent Path
y at a Time
Heather, Aertson Midtown, Aimee, Sharp Robbins & Popwell
655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net
Wyndchase Aspen Grove
Nominations for
2017 Beautification and Diamond Awards
are being accepted NOW!
Get the forms at gnaa.org.
Beautification Awards
Showcase Your Community! Enter the GNAA Diamond Beautification Awards Contest. Awards will be presented at the GNAA Awards & Installation Banquet on November 18, 2017.
1st, 2nd & 3rd place will be awarded for these categories: Community Beautification: Overall community appearance Flowers: Design, suitability to site Clubhouse: Overall design, layout, furnishings & amenities Maintenance Shop: Organization and safety
One winner will be awarded for each category below:
Best Pool: Overall swimming pool appearance N Best Model: Best design and decoration CATEEW G F O Best Renovation: Renovation started no earlier than 1-1-2013 R 20O17R!Y ENTER FOR GARDEN OR MID/HIGH RISE IN EACH CATEGORY.
Cost: $75 separate entry fee or $300 to register for all categories. Enter online at www.gnaa.org.
Diamond Awards Each year, the Greater Nashville Apartment Association recognizes the distinguished efforts of our members and the unique contributions they make to the multifamily housing industry through its Diamond Awards. The nominations for the 2017 Diamond Awards are now being accepted! Submissions in each category will be judged based on GNAA activity (August 1, 2016 - July 31, 2017). Winners will be recognized at the GNAA Awards & Installation Banquet on November 18, 2017.
Nominations must be received by August 15, 2017.
16 GNAA
New Members Management Companies
Waypoint Homes Sandy Walters 1410 Donelson Pk., Suite B15 Nashville, TN 37217 615-647-9256 FAX 615-647-9284 sandra.walters@colonystarwood.com
Apartment Communities
Meridian at Providence Robert McCroskey 120 Providence Pkwy. Mt. Juliet, TN 37122 223 apartment homes 615-773-0000 rob@meridianprovidence.com Rochford Realty & Construction Referred by: Nikki Hedgepath, Deerfield at Providence
Associates
Hiram Group, LLC Raymond D. Heath 2000 Newark Ln., G-2000 Thompson’s Station, TN 37179 865-207-8341 ray@hirambuild.com ADA/Fair Housing compliance renovations; asphalt; balconies; roofing; siding; stair systems Referred by: Worked with Dominium Management Group in Knoxville and KAA/moved to the Nashville area to develop business Hooah Security Ric Bailey 5990 Carriage Dr. Bartlett, TN 38134 901-417-0394 rbailey@hooahsecure.com Security services Referred by: Members of Memphis and Knoxville Associations
M&P Renovation, Inc. Sam McCain 316 John Henry Dr. LaVergne, TN 37086 615-406-2680 sam.mccain@mp-renovation.org Full interior & exterior renovations Referred by: Rusty Guilliams, Lighthouse Property Management Maintenance Supply Headquarters Amy Holt 1575 Distribution Ct. #100 Lithia Springs, GA 30122 770-840-6200 amy.holt@supplyhq.com Maintenance supplies/services; hvac; electrical; plumbing; appliance supplies Referred by: Rusty Guilliams, Lighthouse Property Management Shield Security Solutions, LLC Robert Boden 1463 Cheatham Dam Rd. Ashland City, TN 37015 877-757-4435 Security patrols Referred by: Rusty Guilliams, Lighthouse Property Management TopCare, Inc. Brent Oliver 508 Interstate Blvd. S. Nashville, TN 37210 615-809-7250 boliver@topcareinc.com Landscape maintenance & installation Referred by: Tony Crawford, R3 Contractors
GNAA 17
Educational Opportunities Time for your monthly educational update! Our dedication to being the gold standard for our industry shows in the quality of the programs we offer to you, our members. Take advantage of these upcoming classes.
All-Star Leasing with the Apartment All-Stars! HVAC Certification Date: May 2 Time: 9:00am to 4:30pm
Update your HVAC knowledge with the latest information and prepare you or your maintenance staff for the HVAC EPA test. This certification is a lifetime certification and will help you better understand the issues that may arise with HVAC systems at your communities. This class fills up fast, so don’t delay in signing up! Manuals for this class are now available at the GNAA office.
Date: Time:
May 16 Registration starts at 8:00am Program starts at 9:00am
On May 16 the All Stars Jackie Ramstedt, Kate Good and Toni Blake will be in Nashville! The Apartment All Star Experience is like no other event you will attend this year. The unique blend of three national speakers on our stage at one time creates an energy force that will be the most exciting time you will spend at a seminar. The reason is that this is not just a seminar, Apartment All Stars is an event. This dynamic tour has been igniting the leasing and marketing arena for more than 10 years and visits only 12 cities each year. The 2017 tour is all new with fresh, up-to-the-moment, information to win in any marketing. The entire program is designed to give you the tools you need to succeed. The Apartment All Stars are committed to providing top quality education to apartment industry professionals throughout the United States and Canada.
HVAC Hands-on Training Refrigerant Charging and Troubleshooting Date: June 13 Time: 9:00am to 5:00pm
One of the best opportunities to learn is through hands-on training, as you work on actual problems you will face at your property. This is our latest HVAC training, focused on charging and overall troubleshooting. Register now at gnaa.org.
Thank you to our 2017 Education Sponsors!
NASHVILLE
VOLUNTEER PROPERTIES
18 GNAA
Feature
NAA Education Conference Hits the Southeast Close proximity provides unique opportunity for local industry by Jo Pulcini, Data One International
The National Apartment Association’s Annual Education Conference will be held in Atlanta from June 21-24 this year. This event is, by far, the premier assembly for the multifamily housing industry. It offers a huge number of classes, star-studded list of speakers and giant exhibition hall. This conference has the potential to be a professional transformative experience for both individuals and organizations. The fact that the conference is being held in nearby Atlanta makes the coordination of travel for those of us in Nashville far easier. The next two Education
Conferences are being held in Colorado and San Diego, obvious choices for a great time but not very convenient to get to. Therefore, it is a unique opportunity to have this event so close to our market. Atlanta is a perfect location for an event of this size. The Peachtree City was the first city in the Old South to achieve international prominence in the 20th century. It is also one of only two cities to lay claim to two Nobel Peace Laureates. (The other being Buenos Aires.) The crowning moment of this global recognition was being chosen to host the 1996 Olympic Games. The infrastructure from that event is still in use to this day. In fact, Centennial Olympic Park houses four major museums: The World of Coke, The College Football Hall of Fame, The Georgia Aquarium and new the Center for Civil and Human Rights. Each of these spectacular sites are within walking distance of the convention center. What are the benefits of going this conference? There are many – each benefit depends on the individual’s role within the industry. Property managers, leasing continued on p. 20
GNAA 19
NAA Education Conference, cont. agents, maintenance crew and owners will all benefit in their specific ways. It’s also no coincidence that the event is built around education. Providing housing is one of the most complex businesses in the modern age. In some industries, it is a point of pride to hear the phrase, “We’ve been doing it this way for 100 years.” While that’s great for French wine and Amish furniture, it would be foolish to remain static in multifamily. If we remain ignorant to best practices and changes, our lack of knowledge gradually harms ourselves, our stakeholders and our residents. Property managers and leasing agents are on the front line of the industry. They are the ones competing for that coveted tenant, and every day they are facing off against dozens of their peers from across the city. “Education is the great equalizer. If your competition has more experienced staff, then education is how you catch up and move forward,” says Jason Soucy,
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20 GNAA
Community Director at the Farms in Almaville in Smyrna. The conference provides dozens of classes, break-out sessions, panel discussions and network opportunities that cover every aspect of the business. Last year, one speaker remarked on the broad range of topics: “Not only does the NAA leaves no stone unturned, they then had a panel about the stones!” Among other offerings this year are 5 in-depth sessions for leasing and 13 sessions for professional development. There continued on p. 21
NAA Education Conference, cont. are learning opportunities across the spectrum from small independent rental owners and employees of nationwide property management companies. Those who attend from the management side of the equation really gain a bird’s-eye view of where the industry is going. “As a manager, when my agents and employees are educated it really helps them give confidence in their own abilities. In addition, sending employees for educational experiences is a big morale booster, they get excited. Not only does education increase the competency of the employees, it’s an efficient way to show how much we value them as a company,” says Melanie Schlachter with Greystar. In addition to interactive and detailed educational sessions, there are several fascinating speakers. Actor Alec Baldwin will be the official speaker for the opening of the conference. The general session presentation will be given by the inspirational Robin Roberts of “Good Morning America” fame. There will be six “Transformative Game Changer” sessions that will be hosted by leaders from outside our industry to lend their unique perspective on diverse topics such as inspiring customer loyalty, the power of marketing and succeeding in business in male-dominated industries. One of the most interesting experiences is attending sessions for maintenance professionals. Not only are there four engaging facilities-focused sessions, but the conference also has the highly entertaining Maintenance Mania national championships. In addition, the exhibit hall is a rare opportunity to get hands-on experience with the latest tools for utility gauging, pest control, fire suppression and more! Associate members exhibiting at the event have both a sales and learning opportunity. By exhibiting at the conference, the vendor can fully display their
dedication to providing innovative solutions to their customers. For the exhibitor, there is an instant advantage in having your customers see your face in a place that they themselves find unfamiliar. In addition, the exhibit halls are areas that facilitate massive exchanges of ideas and offer a great chance to see how the rest of the industry approaches problems. A common sentiment shared by exhibitors is that they had a rare opportunity to learn about their clients by mingling with other vendors. The exhibit halls act as a giant classroom in and of itself – a place where the exhibitor really gets a sense of all the challenges of running a property just by the sheer number of products on display. It’s easy to caught up in the day-to-day tasks of managing the business at hand. However, a few days of learning in a nearby city has the potential to make those workdays much easier. “There is a fine line between keeping tradition and being arcane,” says Jason Soucy. Our industry has a great tradition of providing quality housing, and education is key to keeping that proud tradition alive.
GNAA 21
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22 GNAA
May’s GNAA
Networking
Managers Luncheon Highlights
Opportunities
Holli, Sherwin Williams Flooring; Crystal, Lighthouse Properties; Amber & Rachel, Summerfield Place; Keri, Sherwin Williams Flooring
Membership Connection May 3, 2017
GNAA Offices @ 11:30am
Open to all members who want to maximize their membership!
Managers Luncheon
Ashley, CIC Credit; Lisa, Bell Partners, Carrie, CIC Credit
May 10, 2017
GNAA Offices @ 12pm
Creating the Disney Experience for Customers & Colleagues Speaker: Russ McBryde
Robert, USS; Jessica, Volunteer Properties; Stacey, Bell Franklin Gateway; Gia, The Cedars at Elm Hill; Rusty, Lighthouse Property Management; Melanie, Vintage Blackman
Chief Empowerment Officer
Thank you to our sponsors!
A-1 Concrete Leveling Bouvier Insurance • Century Fire Protection Langley and Taylor Pool Corporation Law Office of Hall & Associates Reliable Roofing
Maintenance Luncheon May 24, 2017 Starts at Noon
Hermitage House Smorgasbord
3131 Lebanon Pike Nashville, Tennessee 37217
EPA Changes Affecting HVAC Speaker: Chadwell Supply
Rochelle, Willow Pointe; Carlton, Maintenance Supply Headquarters; Tracy, South Brook
Kurt, Bouvier Insurance; Ann, Waddey Property Management
Thank you to our sponsors!
A-1 Concrete Leveling • Chadwell Supply Langley and Taylor Pool Corporation Pinaire Roofing Reliable Roofing USS - United Structural Systems
Josh, A-1 Concrete & Leveling; Susan, Sunrise; Ana, Vintage Blackman
GNAA 23
Save These Dates for GNAA Events! May
Golf Tournament Who’s ready to scramble? This year’s golf tournament is taking on the wilds of the safari! The 2017 Safari Scramble takes place on THURSDAY, MAY 18 at the Hermitage Golf Course, General’s Retreat. A big thank you goes out to our tournament sponsor, Sherwin Williams Paint and Floor, and to all our other corporate sponsors. There will be the usual prizes for hole-in-one, closest to the hole, longest drive, etc. The price of $150 per player includes green fees, cart, range balls, use of the practice facility one hour prior to event, one mulligan, one toss, one putting ticket, team pictures and lunch. Registration begins at 6:30am. Get out and enjoy the spring weather…we will see you there!
June
Legal Seminar Earn three CECs while catching the latest legal news from our experienced team of speakers. This year’s program is a half day presentation, 8:30am to 12:30pm, on FRIDAY, JUNE 9 at the GNAA offices in the education room. Breakfast is included in the $149 member price. Speakers include Angelita Fisher, Jennifer McCoy, Wes Hall and Nathan Lybarger. Make plans to join us in June and easily register online.
August
United We Stand: A Red, White & Blue Trade Show Don’t wait to get your trade show space – this year’s show is filling up fast. Join us for all the fun and festivities on THURSDAY, AUGUST 10 from 5:00pm to 8:00pm. Show your patriotic spirit, wearing the red, white and blue and decorating your booth with a good old American theme. This annual event is a great way for you to get your name out there to all GNAA members and network with some of the biggest companies in our industry. It doesn’t hurt that there are also door prizes at each booth, and one booth will win the Best of the Best Award! Call the GNAA office at 615-365-3047 if you still need to register your booth. We look forward to seeing you there!
24 GNAA
Are clean breezeways on your calendar? B REE Z EWAY C L E A NI NG H O T WAT ER C O NC RET E C L EA NI NG LO W P RES S URE B UI L DI NG WA S H I NG RO O F S TA I N RE M O VA L
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C J P ie r c e
W : 6 1 5.999.0 10 4 C : 61 5.496.5 370 w ww . p r owas hnas hville.com Sunday
Monday
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Tuesday Wednesday Thursday
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HVAC/EPA Certification*
Membership Connection*
3
Saturday
4
5
6
11
12
13
18
19
20
26
27
Banquet Committee* 8:30am
11:30am
9am - 5pm
Friday
Golf Sponsor Meeting* 10am
7
8
9
Managers Luncheon*
10
9am
May
12pm
Mothers Day
14
15
16
17
All Star Leasing Featuring the Apartment All Stars*
News & Events Committee*
Safari Scramble Golf Tournament
Hermitage Golf Course 6am
8am - 12pm
21
22
23
Board of Directors* 9am
Maintenance Luncheon
24
Statistics Committee*
25
8:45am
Hermitage House 12pm
Membership Lyceum
28
Memorial Day GNAA OFFICE CLOSED
29
30
Community Service Committee*
31
9am
Education Committee* 10:30am
*at GNAA office
GNAA 25
the
pulse
CERTIFIED POOL OPERATOR & CERTIFIED APARTMENT PORTFOLIO SUPERVISOR COURSE
Instructor Doug; Crystal, S&S Property Management; Katherine, Gwaltney Communities; Kyle & Michael, Greystar; Traci, Freeman Webb; Andrew, Schatten Properties
ASSOCIATES LUNCHEON
Darrin, Clean Quik; Loyd, Bug Solutions
J. D., MC&I
26 GNAA
Austin, Powerhouse Home & Commercial Services; Tony, Covenant Heating & Cooling
Bridget, Contractors, Inc.; Kitty, CLK
Paul, Gervais Electric; Kyle, Mid-State Mobile Concrete
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Upgrade your property with XFINITY and give your residents the best in entertainment. XFINITY X1
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