November 2017 News & Events by Greater Nashville Apartment Association

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2017 Board of Directors

GNAA News & Events / November 2017

Chairman-Elect Andrew Klahn, CAM®, CAPS®, NALP®, HCCP Vice-Chairman Stephanie Burns, CAPS®, CAM®, NALP® Secretary/Treasurer Zac Ward, CPM® Immediate Past Chairman Diana English Managers Representative Chloé Evans Maintenance Representative John Johnson, CAMT®, CPO® Associates Representative Lacey Smithson, NALP® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT Brigitte Byron, CAM® Tracey Crowe Tina Hamor Stacey Holt, CAM® Bret Marchbanks, CAM® Jessie Phillips Melanie Schlachter Lori Torres, CAM® Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls, CAS® MDHA Representative Norman Deep Legal Advisor Wes Hall

Contents

Chairman Lisa Swick, CAPS®

President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert

Features 5

Feature The Maintenance Gap It’s the Law Tenant Not Entitled to Specific Emotional Support Animal

Association News 6

Finance Connie Morris Statistics Bobbi Turner, ARM® Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Judy Rose, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

Now Featuring Buckingham Companies

About the Cover Buckingham Companies The Staff of Aertson Midtown Cover photo by Penny Rawls Photography

2017 Awards & Installation Banquet Paint the Town Red New Members Welcome! NALP Registration Launch your career! 2018 Education Schedule Invest in Your Future! NAA/NMHC New White Paper on Fair Housing Upcoming GNAA Events Awards Banquet, King’s Daughter, The Art of Collections LIHTC Seminar Fundamental and Advanced Training in LIHTC Compliance Calendar Something Special Noted on the Calendar Neighborhood Overview The Nations

Now Featuring

Buckingham Companies Aertson Midtown

At Buckingham, their standard is to push the standard. They take a custom approach to all their projects, big or small. That is why Aertson Midtown and Whetstone Flats, both located in Nashville, are so unique from their competition. Through expertise, research, and inspirational design, Buckingham creates a personalized experience for their residents and guests. To the Buckingham Team, it’s more than just development, construction, and property management; it’s about creating a superior environment to live, stay or play. It’s this approach that has helped Buckingham grow from a modest rental company in 1984 to a company that today manages over $1 billion in real estate assets. The company got its start in multifamily development. For more than 30 years, they’ve built on that experience to become a full-service real estate company, complete with professional real estate development, construction, property management, and acquisitions. Buckingham takes on a variety of challenging projects and incorporates their passion for great environments into everything they do.

They make sure they’re developing the right properties for the right area at the right time to ensure they stand the test of time, both in form and function. But most importantly, they manage each property with the right amount of care and attention necessary to maximize customer satisfaction. Buckingham manages over 50 properties that consist of over 10,000 units across the United States. You can find Buckingham Companies in Indianapolis, Cincinnati, and of course, Nashville, with the Aertson Midtown development located across from Vanderbilt University, and Whetstone Flats, located on the southeast side of Nashville. Their team consists of over 320 employees, but what they’re most proud of is how they give back to the communities they build in. Buckingham Foundation is the philanthropic partner of Buckingham Companies that encourages and supports their employees to give back in talent, time or treasure. Celebrating 10 years of service, Buckingham Foundation has granted more than $2 million in grants, over 6,000 in volunteer hours, and have supported over 200 nonprofits. Buckingham Foundation is the Presenting Sponsor of Nashville Brackets For Good, a 501(c) (3) charitable organization that helps build awareness, raise funds, and expand marketing capabilities for local nonprofits through competitive, online fundraising tournaments. At Buckingham, an entrepreneurial spirit, creativity and passion blend with unparalleled industry expertise and management systems to deliver exceptional results. Their people drive their success. They strive to never settle, and that’s what makes them Buckingham.

Whetstone Flats

GNAA 5

Thank you to our banquet sponsors! Diamond Sponsor:

Summit Property Restoration, LLC

Platinum Sponsor:

L.I.C.R.A. - Nashville

Gold Sponsors:

AT&T Comcast CSC ServiceWorks, Inc. Volunteer Properties Windsor Redevelopment Corporation

Favor Sponsor:

Law Office of Hall & Associates

Photo Booth Sponsor:

American Painting & Renovations

5:00 p.m. Reception 6:00 p.m. Banquet Black Tie Optional

ORDER YOUR TABLES AND TICKETS FOR THE

2017 GNAA AWARDS & INSTALLATION BANQUET

ON SATURDAY, NOVEMBER 18th!

Silver Tables: Preferential reserved table placement 12 tickets/seats: $1,300 Individual Tickets: $100 (Open seating)

6 GNAA

Red Carpet Sponsor:

Ferguson Facilities Supply

Hot Chocolate/Coffee Sponsor: Freeman Webb Companies

Apartment Tour

Lisa, Bell Partners; Diane, GNAA

Stacey, Bell Partners; Anne, Arlington; Katherine, Gale Lofts, Jenna, CoStar

Lacey, CORT; Dana, ForRent; Leah, Emily & Jennifer, Century Providence

Aleeson, 3343 Memorial; Max, Bio-One

Mary, Arlington; Dwayne, Wheeler, Inc.; Shelley, High 5 Realty; Gwen, Arlington

Alison, The Club; Melanie, Greystar; Dana, ForRent; Bridget, Contractors Inc.; Dwayne, Wheeler, Inc.

Dee, Freeman Webb; Pamela, Lenox Village

Ashlee, LC Henley Station

Leah, Emily & Jennifer, Century Providence

Pamela & Maria, Lenox Village

Bridget, Contractors Inc.; Katherine, Gale Lofts

Dwayne, Wheeler, Inc.

GNAA 7

New Members Apartment Communities Forest Park David R. Shepherd 1355 Burton Valley Rd. Nashville, TN 37215 80 apartment homes 615-476-3297 davidrshepherd@gmail.com Richard Shepherd and Associates Grove at Murfreesboro Chelsey Andrews 1320 Journey Dr. Murfreesboro, TN 37130 186 apartment homes 615-890-3321 FAX 615-890-3329 candrews@achliving.com Asset Campus Housing

Associates

Black Diamond Pest Control Joe Gates 1104 Preston Run Goodletsville, TN 37072 615-332-2388 joegates079@gmail.com General pest control, termites Referred by: Hickory Run Apartments Confirmation.com Emily Edwards 214 Centerview Dr., Suite 265 Brentwood, TN 37027 615-630-7773 emily.edwards@confirmation.com Online Confirmation Service

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8 GNAA

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Launch your career! Launch your January 23-25, 2018 career!

UPDATED CURRICULUM!

8:30 a.m. - 5:00 p.m. (Each day)

GNAA Education & Training Room

NATIONAL APARTMENT LEASING PROFESSIONAL Earning NALP, your first industry credential, signals to your employer your commitment to a career in residential property management. Presented by:

If you’re a leasing consultant, concierge, or career changer with hospitality, retail, or customer service experience we recommend this course!

You’ll learn about: • Using technology to generate traffic

• Applying fair housing law and communicating rental criteria

• Monitoring and managing your community’s reputation

• Qualifying prospective residents according to rental policy

• Inspecting the leasing center, tour route, model units, and vacant apartments

• Preparing and reviewing leases with new residents

• Shopping the competition while building relationships with competitors

• Responding to resident issues and maintenance requests with appropriate follow-up

• Compiling a comprehensive community resource tool • Effective marketing plans

• Building relationships with residents and creating a sense of community

• Relationship sales process and evaluating personal sales performance

• Reporting incidents, maintaining documentation, and taking corrective action

• Evaluating a prospect’s commitment level and overcoming objections

• Maximizing revenue and operational efficiency

• Reviewing the next steps in the sales process with prospects

• Move-in process

• Securing and processing lease renewals

• Conducting a market survey SPACE IS LIMITED! SIGN UP TODAY. Email to ginnyjohnson@gnaa.org or fax to GNAA at (615) 365-3571.

Name(s): _________________________________________________________________________________________________________________ Email:______________________________________________________________ Phone: _______________________________________________

Available in person Authorized by: ____________________________________________________________________________________________________________ naahq.org/NALP and online! For more information, visit Property/Company: ______________________________________________________________________________________________________

Date: __________________________________ Bill Account $______________ Payment enclosed $ __________________________________

Cost: $675 Scholarship Available! Apply by December 31st. To locate an affiliate offering this course near you, visit GNAA Policy: Payment must be made by course date. Absolutely no refunds Kitty Barry will be issued.nd-course. If for any reason you cannot attend the course, you or your naahq.org/learn/education/fi Instructor:

CLK Multi-Family Management

company may send someone in your place.

Greater Nashville Apartment Association, Inc., Two International Plaza, Suite 201, Nashville, TN 37217 • P: 615.365.3047

GNAA 9

2018 Education Schedule Which classes are right for you? Look for the registration badge to find the course you’re looking for.

LEASING

ASSISTANT MANAGER

MANAGER

PORTFOLIO SUPERVISOR

SUPPLIER

MAINTENANCE

Course

Dates

Member Cost*

January 23 - 25 (8:30am-5:00pm) TBD- Presentations

$675

Assistant Manager Crew: The Art of Collections (3 CECs)

January 30 (9:30am-12:30pm)

$99

Hands on Training – 5 Basic Punch List Items (3 CECs)

February 8 (8:30am-12:30pm)

$99

February 22-23 (8:00am-5:00pm)

$400

HVAC Hands-On Training Low Voltage, Electrical Controls & Diagrams (6 CECs)

March 8 (9:00am-5:00pm)

$135

2018 Education Conference Music City Center

April 5 (9:00am – 4:00pm)

$299 per person Call GNAA for group pricing

HVAC/EPA Certification

May 17 (9:00am-5:00pm)

$145

HVAC Hands-On Training Refrigerant Charging and Troubleshooting (6 CECs)

May 31 (9:00am-5:00pm)

$135

HVAC/EPA Certification

July 12 (9:00am-5:00pm)

$145

Selling to Multifamily (3 CECs)

July 26 (8:30am-12:30pm)

$99

Train the Trainer

September 5-7

$199

Legal Conference (3 CECs)

September TBD

$149

September 24-28 (9:00am-5:00pm)

$899

November TBD (9:00am-5:00pm)

$300

National Apartment Leasing Professional* (NALP®)

Certified Pool Operator* (CPO®)

Certified Apartment Manager* (CAM®) Low Income Housing Tax Credit Conference

*Non-Members of GNAA should call (615) 365-3047 for non-member pricing. Scholarships available for CAM , CAPS , CPO and NALP certification courses. ®

Don’t have the staff coverage to attend as much off-site training as you’d like? Looking for a way to provide quality training to your employees on a tight budget? GNAA’s Online University programs are the ideal solution! For more information, or non-member prices, call the GNAA office at 615-365-3047. Download registration forms (as available) from our website at www.gnaa.org. Registration must be made for each class and payment is due prior to course date. Space is limited and there are Absolutely No Cancellations or Refunds. Schedule & pricing subject to change.

Feature

The Maintenance Gap

Property management firms are turning to training, among other solutions, to help fill the gap by Les Shaver

At this point, we all know what happened to residential construction jobs in 2007 and 2008. From April 2006 to January 2011 the construction industry lost 2.3 million employees—200,000 more people than live in Houston. When the construction market tanked, some of those workers entered the apartment industry to work in maintenance, according to Chris Pilato, Vice President of Construction and Development for CAPREIT. Others moved to other industries, retired or left the United States altogether.

While construction and HVAC companies are often able to offer maintenance technicians more money, they are not the only threat. In areas where a lot of apartments are being delivered, management companies are poaching talent from their competitors. “There have been a bunch of units delivered in most of the markets we are active in,” says Dominic Rechichi, a Principal at Pensam Development. “As these properties are built, there is a demand for quality maintenance supervisors and maintenance technicians. The field is spread thin.”

Now that development is booming, some of these maintenance technicians are moving back to higher-paying construction jobs. For apartment developers, that is a good thing. But for property managers, it presents a challenge.

Multiple Solutions

On the West Coast, Vanessa Siebern, a Vice President at FPI Management, an apartment management firm in California, talks with construction companies and she says contractors are turning down work because they do not have enough labor. “You can swing a hammer and make $20 to $30 an hour,” Siebern says. “Our entry-level salary is definitely lower than that.” At Fogelman Management Group, Chief Administrative Officer Melissa Smith also faces outside competition for maintenance personnel. “The HVAC companies are killing us,” Smith says. “They are hiring anyone they can and getting them certified. With so much development going on, anyone who can find a skilled worker is hiring them and paying them a lot more money.”

The tactics for retaining and finding maintenance talent are about as lengthy as the number of threats faced. For starters, keeping technicians engaged through education is one way to fend off competitors. Hiring new maintenance technicians can be a challenge because there are not as many applicants as there are for onsite positions, according to Kevin Smith, Director of Recruiting for Camden. “The issue with maintenance is that we receive about one-third of the applicants that we do for office jobs,” Kevin Smith says. “I think it is because a lot of these guys do not have a social media presence. They are not well versed using the Internet.” One solution is finding maintenance technicians within your organization. “We would rather train than hire because hiring is difficult,” Pilato says. “For us, it has been easier finding someone we can train to do the job we need.” continued on p. 12

GNAA 11

Maintenance, cont.

The problem with training, of course, is that you could be improving an employee’s resume and they eventually leave you. “That is something we are cognizant of when we are training for air-conditioning certification and project managers,” Pilato says. “If you train someone to be HVAC-certified, what is to stop him or her from going to a company that pays a couple of dollars more?” CAPREIT understands that its wages need to be competitive while providing a great work environment to retain these employees. For other firms, outside-thebox solutions offer promise. Cortland Partners is using construction teams to help supplement its maintenance staff. “For properties under construction or in renovation, our teams would take over the make-ready process for immediate move-ins, which allows the facilities team to focus on residents’ needs,” says Clay Landers, EVP of Construction at Cortland. When all else fails, sometimes it is best to outsource hiring. The most difficult position for Western National to hire is the Porter position. As such, Western National has begun an initiative with a third-party service to replace its open porter and housekeeper positions at some communities. “Recently, because of the lack of candidates that we have seen, it has benefited us,” says Scott Wickman, Regional Vice President at Western National.

Ways Nashville Communities Can Recruit and Retain Quality Maintenance Professionals Have a clear job description and pay in mind. •

•

Know that wages need to follow demand and that today’s maintenance person may expect a higher salary than even two years ago. Look for other ways to reward valuable employees – bonus structure, flexible scheduling, etc.

Know where to look for maintenance professionals. • •

•

Visit or promote your management company or community at one of the local vocational schools, like Tennessee Tech. Advertise on GNAA’s JobSource page to reach people who may be planning on coming to Nashville from their apartment profession elsewhere. Ask your high-performing employees if they have anyone in mind who may be a good fit for a current opening. Word of mouth is a great way to find your next hire! Promote from within your organization and train them accordingly.

Never be afraid to provide continuing education to your maintenance team. •

•

Some companies are afraid they will pay to train their employees only to have them leave for a better opportunity. Mitigate this by creating an environment that rewards education with extra incentives, like a pay increase or increased recognition. Take advantage of the great educational opportunities that GNAA offers throughout the year for maintenance training and designations.

CAMT Scholarship Winner

Chris Wolfe, Maintenance Supervisor, The Knolls Prior to working in the apartment industry, Chris served in the United States Army as an infantryman. Following the Army, Chris began working in the multi-family industry in 2010, landing at Freeman Webb Company in 2012. He has set his sights on continuing to improve and grow in his field by attending the CAMT course. While not at work Chris enjoys spending time with his wife Ashley, who is a labor and delivery nurse at Vanderbilt, his 5-month-old son Pearson, and his rescue dog Lilly. Chris believes “a true professional not only follows but loves the processes, policies and principles set by his profession” (Amit Kalantri, Wealth of Words). This is why the CAMT designation is important to him.

12 GNAA

NAA/NMHC Release New White Paper on Fair Housing NAA/NMHC have released a new white paper examining the diverging standards being used by the Department of Housing and Urban Development (HUD) and the United States Supreme Court in assessing disparate impact liability under the Fair Housing Act (FHA). The document provides an in-depth review of both recent disparate impact cases and rulings and the current political landscape for fair housing issues. During the Obama Administration, HUD actively expanded the use of disparate impact theory in fair housing compliance and enforcement efforts. Their regulations and guidance documents reinforce an interpretation of disparate impact that conflicts with recent Supreme Court precedent and creates uncertainty in housing providers’ use of long-held business practices.

The white paper reviews a range of cases involving tax credit allocation, project decision making, mortgage lending, zoning, preference policies, insurance and screening policies. It concludes that nearly all courts have aligned with the Supreme Court’s disparate impact standard and routinely omit reference to HUD’s regulations in determining whether disparate impact liability exists. This document is intended to provide greater clarity on disparate impact implications for the apartment industry and complements NAA/NMHC efforts to reconcile agency enforcement efforts with actual legal outcomes. In addition to the white paper, a legal summary was also developed which can be found at https://www.naahq.org/ sites/default/files/disparate_impact_and_fair_housing_ developments-legal_summary-1017-final.pdf.

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GNAA 13

Election Night

Congratulations to the election winners!

Verse on Bell and Jennifer McCoy

Norman, Comcast; Mindy, Lincoln Property Company; Stacey, Bell Partners

Donnie & Carie, The Knolls

CORT

Jake, Real Floors; Valerie, BG Multifamily

Rent Path

Longwood at Southern Hills

Elise, Ferguson; Ben, Nashville Apartment Locators

Element Music R

Restoring Nashvilleâ&#x20AC;&#x2122;s Multifamily One Community

Lori, Brookside Properties; Jenna, CoStar; Mark & DJ, The Liberty Group; Brigette, Brookside Properties; Wendy, CoStar

Park Central

Tina, Lincoln Property Company; Jenn, Elmington Property Management; Debra, HND Management; Dwayne, Wheeler; Julie, Lincoln Property Company; Brad, Elmington Property Management; Chari, Greystar

Heather & Tammy, Lincoln Property Company

Row

y at a Time

Lighthouse Property Management

LaVon & Diane, Crescent Music Row

655 N. Main Street â&#x20AC;˘ Goodlettsville, TN 37072 Phone: 615.873.4631 â&#x20AC;˘ Fax: 615.873.4634 ryan@summitpr.net

SERVICES PROVIDED H Balcony/Patio Repair & Replacement H Carport & Garage Construction/Remodel H Fencing: Wood, Aluminum & Iron H Gutter & Downspout Installation H Interior Renovation H Iron Work & Welding Repair H Outdoor Kitchen Construction H Painting: Exterior & Interior H Power Washing H Roofing H Siding: Wood, Vinyl, Stone & Fiber Cement H Stairwell Repair & Installation H Wood Replacement H Window, Screen & Door Replacement

2007, 2008, 2009

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Visit us at: www.amerapaint.com

It’s the Law

Tenant Not Entitled to a Specific Emotional Support Animal The Vermont Supreme Court recently held that while a resident may be entitled to an emotional support animal, they may not be entitled to a specific animal if that animal shows signs of aggression. In this case, the landlord was within its rights to deny the specific dog as an accommodation. The case began in October 2009, when a resident’s son and his dog, Duchess, moved in with the resident. In December 2013, the son moved out, but Duchess stayed. This was a problem because the resident’s apartment lease prohibited her from keeping pets unless the landlord consented or the resident qualified for a reasonable accommodation as a person with a disability. When the landlord asked about the dog, the resident claimed she had a doctor’s note recognizing her need for an emotional support animal as a result of her disability. However, she never produced the note and never completed the accommodation paperwork. The landlord sent the resident a notice of termination of tenancy for violations of the no-pet and no-smoking policies. Sometime after she received the notice, the resident submitted accommodation paperwork to the landlord requesting to keep Duchess as an emotional support animal. The property approved an emotional support animal, but not Duchess. The refusal was based on the dog’s hostility, complaints from neighbors and the resident’s inability to restrain the dog.

Although Duchess never attacked another person or pet, she did display aggressive behavior towards other dogs and people including lunging, flaring up, rearing on her hind feet, and baring her teeth. Additionally, Duchess often went “crazy” when other residents or dogs passed by the apartment where Duchess lived. The resident told one neighbor that Duchess was trained as a guard dog and asked another neighbor to adjust her dog’s walk schedule to avoid Duchess. When the eviction came to trial, the lower court held that the resident was entitled to an emotional support animal. However, she was not entitled to Duchess. The resident appealed to the Vermont Supreme Court. The Supreme Court agreed with the lower court and the landlord. In the case of a specific service animal, a reasonable accommodation may be denied in two circumstances: if (1) the specific assistance animal poses a direct threat to the health or safety of others that cannot be reduced or eliminated by another reasonable accommodation; or (2) the specific assistance animal would cause substantial physical damage to the property of others that cannot be reduced or eliminated by another reasonable accommodation. Landlords may not rely on the breed or size of the dog or speculation or fear that the animal may harm someone or damage property. They may also not rely on evidence of damage caused by other animals. In this case, Duchess had exhibited aggressive tendencies and the resident admitted Duchess was people- and dogaggressive. Additionally, the resident testified she did not know if she could control Duchess because of her medical condition. continued on p. 19

by Angelita Fisher, Attorney at Law Law Office of Angelita E. Fisher

GNAA 17

Beer, Butts & BBQ

HND wins best BBQ!

Peopleâ&#x20AC;&#x2122;s Choice Award: Lincoln Property Company

Chadwell Supply BBQ Team

Lincoln Property Company BBQ Team

Contractors, Incorporated BBQ Team

18 GNAA

2nd Place Winner: Chris, Andrew & Jimmy, Chadwell Supply

3rd Place Winners Alan, Ferguson Facilities Supply; Jennifer, Law Office of Jennifer McCoy

Enjoying the festivities!

Pye-Barker BBQ Team

Ferguson Facilities Supply BBQ Team

Artisent Floors BBQ Team

HND Management BBQ Team

Summit Property Restoration BBQ Team

Element Music Row

Dwayne, Wheeler, Inc.; Jenny, Giarratana Management; Stephanie, NTS Development; Diane, GNAA; Joyce, HND Management; Henry, Carter Realty Advisors

Giving Back Never Let the Things You Want Make You Forget the Things You Have by Phoebe Emert courtesy of Success.com

Let’s be honest, it’s not always easy to have a grateful attitude. The day-to-day activity of life can be draining. Very draining. So draining, in fact, that sometimes all I want to do is complain, cry, complain, take a nap, complain again and then just completely shut out the world for a few days. Maybe I’m being too much, but my point is this: Life can be hard. So hard that we can forget to see the good things within it. So hard that we take things for granted. So imagine my soul-searching moment when I came across these words from Zig Ziglar: “The more you express gratitude for what you have, the more likely you will have even more to express gratitude for.” I thought, Obviously complaining is not helping anything. Maybe my perspective is off. That’s true for the majority of us, right?

It’s the Law, cont. from p. 17

The court recognized that the resident could obtain another dog as an emotion support animal, but denied the reasonable accommodation for Duchess because the evidence established that Duchess posed a threat to others and that Duchess would cause substantial physical damage to the property of others. The resident had not suggested any steps to reduce Duchess’ aggressive behavior and the court did not have an independent obligation to introduce additional mitigation methods. Plus, since the resident could not control Duchess, any mitigating measures would be limited.

Something that’s good to be reminded of. The idea that there is so much to be thankful for, despite all the evidence that seems to points to the contrary sometimes. It’s these gratitude moments that should become a part of our everyday lives. Those moments of appreciation for what we do have, instead of what we don’t. It’s easy to get down when nothing seems to be going your way: Life is annoying. Life could be so much better. But when you allow those negative thoughts to pervade your mind, you only push yourself into a hole. Your situation could always be worse. Everything is based on your point of view. It sounds cliché, something you always say to people who complain, whine or show a lack appreciation for what they have. But it’s true. No matter what it is that you want and you don’t have, stop for a moment and think about what you do have. Take a moment to yourself to reflect on where you are right now at this moment of your life. Think about the great people in your life. Think about all the unique experiences you’ve had. Think about the dreams you’ve accomplished. Think about all that you can still do. Think about these things and be grateful. I’m realizing there is always something to be grateful for, regardless of the things that aren’t going exactly are our way. No matter what, we can still choose to be grateful. Your life is constantly changing. Instead of focusing on what you want, focus on what you have, knowing that what you want will come.

A word of caution to landlords: While this case may support your decision to deny an “aggressive” breed of dog as an emotional support animal, you will need solid proof that the particular dog is aggressive and not just the breed.

GNAA 19

Upcoming 2017 Annual Awards & Installation Banquet

Are you ready to “Paint The Town Red”? That is the theme for this year’s biggest bash, the annual Award and Installation Banquet! Join us on SATURDAY, NOVEMBER 18th at the Omni Hotel in downtown Nashville to celebrate 2017, all our accomplishments and winners and the new 2018 GNAA Board of Directors. The reception hour starts at 5:00 p.m. with dinner at 6:00 p.m. This event is always one to remember, and this year’s will be no different! Many thanks to all our sponsors: Diamond – Summit Property Restoration; Platinum – L.I.C.R.A.-Nashville; Gold – AT&T, Comcast, CSC Serviceworks, Inc., Volunteer Properties and Windsor Redevelopment Corporation.

King’s Daughter Holiday Event

Get ready to make some children really happy! The King’s Daughters Child Development Center Christmas Party is at 9:00 a.m. on FRIDAY, DECEMBER 15th. This is the GNAA Community Service Committee’s holiday celebration and we need your help. If you can donate items to go in the gift bags, or want to buy some angels to help cover the cost, reach out to the GNAA offices at 615-365-3047. If you’d like to attend the event, register online at gnaa.org to save your spot. Let’s help the kids have a merry Christmas this year!

20 GNAA

GNAA Events Education – The Art of Collections

Have you ever been to a class and had a great time? We guarantee that this will be one of those times! Jennifer McCoy and her staff make “The Art of Collections” a valuable AND entertaining time for all attendees. Join us from 9:30 a.m. to 12:30 p.m. on TUESDAY, JANUARY 30th, 2018 at the GNAA offices for advice on how to handle collections for your business or community. There may even be a special treat in it for you!

January General Membership

Ring in the new year with Jimmy Carter! Our special guest and speaker for the January GNAA General Membership meeting on WEDNESDAY, JANUARY 31st, 2018 is none other than local Nashville legend Jimmy Carter. Jimmy Carter’s Nashville credits include an Emmy for his public service TV work and multiple Emmy nominations for his news, children’s, sports and public affairs specials. He was the recipient of an IRIS award for his special on the celebrated Iroquois Steeplechase. His affiliation with Barbara Mandrell productions as a writer/producer brought about two of the highest rated specials in The Nashville Network’s history. He has been recognized by Who’s Who in America and Who’s Who in Entertainment, and if all this isn’t enough, was most recently honored by Who’s Who Among America’s Teachers, an honor given to only the top 5% of all teachers. Somehow, he finds time to teach two very well-respected classes in the Mike Curb School of Music Business at Nashville’s Belmont University. Let’s fill the Marriott for Jimmy in January!

GNAA 21

WATER/FLOOD DAMAGE

FIRE/SMOKE DAMAGE

October Maintenance Luncheon

Alex, TeamAir; Patrick, Vita Residential; Laura, TeamAir

Kennyatta, Mallards Landing; Jason, Landscape Associates; Ash, Freeman Webb

WIND/STORM DAMAGE

Daniel, Willow Pointe; Derrick, Littlestone of Village Green; Robert, USS; Diane, Crescent Music Row; David, The Grove; Larry, Candlewood; Andrew, Artisan on 18th

MOLD REMEDIATION

John, L.I.C.R.A.-Nashville; George, Altitude; Wilson, Pinnacle Heights; Jamall, L.I.C.R.A.-Nashville

BIOHAZARD CLEANUP

October Managers Luncheon

CARPET RESTORATION

“Helping People & Properties Heal.”

Jim, HVAC Techline; Maurice, Altitude

• • • • • •

FREE ESTIMATES 24/7 RESPONSE TEAM SAME DAY SERVICE RESIDENTIAL & COMMERCIAL IICRC CERTIFIED & INSURED LOCALLY OWNED & OPERATED

Robert, USS; Crystal, Lighthouse Property Management

Annette, City Side Flats; Holli, Sherwin Williams; Trish, Brentwood Oaks

Colby, Caruthers & Associates; Caylee, Artisan on 18th

Matthew, Lighthouse Property Management; Josh, A-1 Concrete Leveling; Deirdre, Berkshire on Main

Debbie, Two Rivers Roofing; Sarah, Element Music Row

22 GNAA

Low Income Housing Tax Credit Seminar Fundamental and Advanced Training in LIHTC compliance

Tuesday, November 28th:

Fundamentals of LIHTC Compliance: 9 am - 5 pm (Lunch Provided)

Instructor:

Karen Graham, HCCP, CPM

Wednesday, November 29th: Advanced Training: 9 am - 1 pm Optional HCCP testing: 1 pm - 5 pm

Location both days: GNAA Education & Training Room

The Housing Credit Certified Professional (HCCP) is the leading designation in the Low-Income Housing Tax Credit Industry, representing the highest level of competency and knowledge, as well as a commitment to the highest ethical standards.

Members $250 per person (Non-Members $300)

Optional HCCP testing: additional $175 *HCCP Exam not included in class price, Students may elect to attend only the first day of Instruction, however the cost will not be reduced. No refunds or cancellations permitted. 12 Continuing Education Credits for both courses

Thank You 2017 Education Sponsors!

Elmington Property Management • Ferguson Facilities Supply • Langley & Taylor Pool Corporation • Law Office of Hall & Associates L.I.C.R.A - Nashville • Lighthouse Property Management • Lincoln Property Company • RentDebt Automated Collections Sherwin Williams • Valet Waste • Volunteer Properties • Wheeler, Inc.

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

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GNAA 23

Wow Your Family With These Fun Thanksgiving Facts by Jessica Dysart, courtesy of Grandparents.com

Busy day for plumbers

The day after Thanksgiving is the busiest day for plumbers, according to Roto-Rooter. Meal prep and cleanup can clog drains and garbage disposals, and guests requiring “additional clothes washing, showers, and toilet flushes put a strain on household plumbing,” the company says. It experiences a 21 percent increase in calls over the four-day weekend than any other Thursday to Sunday period in the year.

Big Bird is a…turkey?

Big Bird’s suit on Sesame Street consists of turkey feathers that have been dyed yellow. The American Plume & Fancy Feather company is responsible for making the suit, and Big Bird is its toughest customer, owner Anthony Trento told CNN in 2008. “His tremendous costume uses feathers from the rear end of a turkey, which are rarely clean. Sesame Street rejects nine out of ten feathers,” said Trento.

Gobble, gobble

Male turkeys, also called toms, are the only ones that can gobble. The females, or hens, make clucking or clicking sounds.

Unusual eats

Americans prefer the white meat of the turkey, like the breast. Other countries prefer dark meat. Pacific Islanders, however, prefer a whole different part of the turkey: the tail. In a news report from the University of Michigan, researcher Sela Panapasa says that many islanders love the turkey tail, or more accurately

24 GNAA

“a gland that attaches the tail to the turkey’s body. It’s filled with oil that the turkey uses to preen its feathers.”

Thanksgiving didn’t officially start in the 1600s

Though the first Thanksgiving took place in 1621, it didn’t become a U.S. holiday until 1864; President Abraham Lincoln announced it after the Union army won a battle at Gettysburg. Thanksgiving was set as the fourth Thursday in November, and has been since, except for a brief period towards the end of the Depression. President Franklin D. Roosevelt moved Thanksgiving to the third Thursday in 1939, in an attempt to boost the economy by giving shoppers more time between Thanksgiving and Christmas. This was reversed in 1941.

Flying turkey?

While domesticated turkeys cannot fly, wild turkeys can, for short distances, and at up to 55 miles per hour, according to the NTF. They can also run up to 20 miles per hour.

Canadians have Thanksgiving, too

Americans aren’t the only ones who celebrate Thanksgiving. The first official Thanksgiving in Canada was in 1879, though traditions of honoring the fall harvest predate both the official American and Canadian holidays. The date was moved around until 1957, when Thanksgiving was set as the second Monday of October.

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Due to construction at the GNAA office, please check the website for location changes on any events listed on the calendar.

November

Sunday

Monday

Tuesday Wednesday Thursday Associates Luncheon

Hermitage House 11:30am

News & Events Committee*

Friday

Saturday

Statistics Committee* 8:45am

9am

Associates Appreciation Event 6-9pm

Certified Apartment Maintenance Technician (CAMT)*

8am - 4:30pm

Certified Apartment Maintenance Technician (CAMT)*

8am - 4:30pm

Certified Veterans Day Apartment Maintenance Technician (CAMT)* 8am - 4:30pm

Awards & Installation Banquet

Omni Hotel 5pm

Board of Directors*

Low Income Housing Tax Credit Conference* 9am - 5pm

OFFICE CLOSED

9am

Thanksgiving

Low Income Housing Tax Credit Conference*

9am - 5pm

*at GNAA office

GNAA 25

Neighborhood Overview

The Nations Post-Flood Boom by Jo Pulcini

In 2010, the Nations, a neighborhood west of downtown, was mostly underwater. It seemed impossible to imagine that this working class neighborhood would stage any kind of meaningful comeback. However, less than a decade later, the area is growing beyond the wildest of expectations. Its proximity to both the downtown and major highway intersections made the neighborhood primed for a boom. As East Nashville, 12 South and other areas filled to capacity, the Nations became the next target for urban renewal. “This is the most convenient neighborhood in Nashville. It’s close to downtown and has multiple highways to access. We saw that potential early and thankfully it has paid off,” says Justin Canfield, owner of Centennial Bar and Grill. More than simply bars, the area has a robust mix of old and new businesses such as design firms, breweries, fuel and lumber. “It’s not unusual to see a group of guys get off work at the old lumber yard and walk down to the Fat Bottom Brewery to get a drink,” observes new resident Tabitha Davis. “It’s a turning into something special.”

Five Great Eateries 1. Coco’s Italian Market 2. La Juquilita 3. Nicky’s Coal Fired 4. House: A Social Eatery 5. Centennial Bar & Grill

Five Great Things To Do

1. Tour Fat Bottom Brewery 2. Catch a show at House 3. Walk in England Park 4. Thrifting (7 places in the area!) 5. Tour Speakeasy Distillery

FAST FACTS

178 Homes sold since January Property values expected to increase by 30% in next valuation 3 new multifamily communities in past 12 months Old Sign and New Business: The Nations Bar and Grill is a one of many new businesses that are repurposing old buildings and architecture. A Link to the Industrial Past: Completed in 2017, the Nations Mural is painted on the abandoned Gillette Feed Mill. The mural features young children and local resident Lee Estes, who at 91 years old recalls when the mill was operational.

26 GNAA

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