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2017 Board of Directors
GNAA News & Events / October 2017
Chairman-Elect Andrew Klahn, CAM®, CAPS®, NALP®, HCCP Vice-Chairman Stephanie Burns, CAPS®, CAM®, NALP® Secretary/Treasurer Zac Ward, CPM® Immediate Past Chairman Diana English Managers Representative Chloé Evans Maintenance Representative John Johnson, CAMT®, CPO® Associates Representative Lacey Smithson, NALP® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT Brigitte Byron, CAM® Tracey Crowe Tina Hamor Stacey Holt, CAM® Bret Marchbanks, CAM® Jessie Phillips Melanie Schlachter Lori Torres, CAM® Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls, CAS® MDHA Representative Norman Deep Legal Advisor Wes Hall
Contents
Chairman Lisa Swick, CAPS®
President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert Finance Connie Morris Statistics Bobbi Turner, ARM® Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Judy Rose, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe
Features 5
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16
It’s the Law Watch Out for the “Corporate Exec” Now Featuring: 2017 Apartment Tour Murfreesboro Takes Center Stage Featured Management Company Fogelman Management Group Feature The Renovation Conundrum
Association News 7
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About the Cover 2017 Apartment Tour Murfreesboro
New Members Welcome! 2017 Awards & Installation Banquet Paint the Town Red Election Night Ghoulish Gala Associates Appreciation Event Strike Out at Donelson Bowl October Networking Opportunities Managers and Maintenance Luncheons LIHTC Seminar Fundamental and Advanced Training in LIHTC Compliance CAMT® Registration Build Your Skills and Advance 2018 Education Schedule Invest in Your Future! Calendar Something Special Noted on the Calendar
SERVICES PROVIDED H Balcony/Patio Repair & Replacement H Carport & Garage Construction/Remodel H Fencing: Wood, Aluminum & Iron H Gutter & Downspout Installation H Interior Renovation H Iron Work & Welding Repair H Outdoor Kitchen Construction H Painting: Exterior & Interior H Power Washing H Roofing H Siding: Wood, Vinyl, Stone & Fiber Cement H Stairwell Repair & Installation H Wood Replacement H Window, Screen & Door Replacement
2007, 2008, 2009
1325 Satellite Boulevard, Suite 101 • Suwanee, Georgia 30024 770.995.8787 • 888.522.9288 (Toll Free) • 770.995.8881 (fax) Sidney H. Theus, CEO (12 year resident)
Visit us at: www.amerapaint.com
It’s the Law
Watch Out for the “Corporate Exec” When a “corporate exec” is ready to lease one or more of your apartment homes, is it a dream come true or is it too good to be true? Before we get too excited, we need to slow down and make a thoughtful, educated decision about the status of the “corporate exec” and the status of the corporation itself. This takes extra time and attention. In this article, we want to provide guidelines as to how to verify the corporation’s status, how to verify the corporation’s ability to pay its debts, how leases to corporations should be executed, and how to verify if the “corporate exec” has the authority to enter into a lease in the corporate name. Initially, a decision must be made about whether the corporation qualifies to lease an apartment. First, we’ll need to properly identify the corporation. Its name should be verified against the records kept by Tennessee’s Secretary of State (this site can be found at https:// tnbear.tn.gov/ecommerce/filingsearch.aspx). Even if a corporation is based out-of-state, while they are operating in Tennessee they must be registered with our Secretary of State as a foreign corporation. The Secretary of State also requires that a registered agent be designated. If there are any legal issues that arise during the course of the lease, this information is extremely helpful if judicial proceedings are required. Also, be sure that the record found indicates whether the corporation is “Active” versus “Inactive.” An inactive status may be the result of a lapse
in the requirements of the corporation to maintain its records with the State. It may also be an indicator that the corporation is no longer operating, or that it has administrative or bookkeeping problems. As long as the Secretary of State’s record notes that the corporation is inactive, it has no present standing to do business in the State of Tennessee and cannot execute your application or lease agreement. If we’re able to verify the corporation’s correct and complete name and verify that it’s status is “Active,” then we must investigate the corporation’s credit worthiness. Remember, a corporation does not have a Social Security Number. Using such services as Dun & Bradstreet, your current screening company can use the corporation’s Tax Identification Number (Employer Identification Number). If this does not produce results or your screening company is unable to access this search, you may ask for credit references. These references should not be individuals, they should be commercial entities which have previously extended credit to the corporation (banks, landlords, suppliers). Even though a corporation is operating and maintaining an active record with the Secretary of State, it may not be solvent. Always verify a corporation’s ability to pay rent. If the decision is made to execute one or multiple leases with the corporation, getting the paperwork right is an absolute necessity. The corporate name must be used in the lease exactly as it appears in the Secretary of State’s records. Just as with an individual’s name, even a small typo may jeopardize your ability to effectively collect past due balances. Additionally, every individual who will occupy the unit should be named on the lease. If not so continued on p. 19
by Wes Hall, Esq., Law Office of Hall & Associates
GNAA 5
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6 GNAA
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New Members Management Companies MLP Management, LLC Andrew Checkley, President 1242 Strassner Dr. Brentwood, MO 63144 314-983-9500 acheckley@mlpllc.com
Apartment Communities Broadstone 8South Cheree Neely 2405 8th Ave. S. Nashville, TN 37204 615-279-0300 cneely@allresco.com Alliance Residential Referred by: State Lease
Vintage Burkitt Station Alice Caudill 13153 Old Hickory Blvd. Antioch, TN 37013 244 apartment homes 615-663-9400 manager@vintageburkittstation.com MMC Properties, Inc. Referred by: State Lease
Associates
BCJ Building Services Quincy Evans 141111113 Woodmont Ln. Atlanta, GA 30318 404-697-2219 quincy@bcjbuildingservices.com Cleaning & janitorial Flash Staffing, LLC Melissa Wooldridge 2361 Murfreesboro Pk. Nashville, TN 37217 615-367-1870 FAX 615-367-1871 shellym@flashstaffing.net Staffing; temporary staffing solutions
Mohawk Industries Brian Combs 9061 Macawley Ln. Nolensville, TN 37135 502-797-4765 brian_combs@mohawkind.com Flooring; carpets Referred by: Andrew Clark, Real Floors Protective Services Co., Inc. Phillip Noble 3846 Delp St. Memphis, TN 38118 901-794-4101 phillip@protectiveflooring.net Flooring sales & installation Referred by: AAGM Signs First Nashville Tim Elizer 710 Berry Rd. Nashville, TN 37204 615-297-5681 tim@sfnash.com Signage, vehicle wraps, marketing materials Referred by: Michael Young, FitWorX, LLC Specialty Forces Mark “Bear� Barrett 4408 N. Rockwood Rd., Suite 277 Peoria, IL 61615 844-RALLY-PT bear@specialtyforces.com Cabinetry - Professional Installation Services Referred by: Jessica Tomlinson, Colonial Grand at Bellevue United Coatings, LLC Laura Bishop 4338 Chickering Ln. Nashville, TN 37215 615-595-8200 FAX 615-595-8203 lbishop@unitedcoatingsllc.net Commercial painting, wood, siding, gutter replacing, pressure washing Referred by: Sherwin Williams
GNAA 7
Now Featuring Vintage at The Avenue
Situated in Murfreesboro’s prime scene of shopping, dining and entertainment, Vintage at The Avenue offers you all the conveniences you desire and the sophistication you deserve. With custom finishes, upscale features and grand amenities, this truly is luxury living like no other. V.I.P. treatment will be had with exclusive discounts from your neighborhood bars and restaurants. From your private balcony or over-sized windows, you’ll revel in the mountainous views for which Middle Tennessee is made famous. Feeling social? Join your neighbors at the grill and pool deck or grab a glass of wine and head to one of our two roof-top lounges. Vintage at The Avenue offers 1, 2, and 3 bedroom apartment homes complete with washer/dryer sets, stainless steel appliances, two custom finish packages and subway tile backsplash, to name a few features. The community is pet friendly, welcoming pets of all sizes, and offering a dog park and pet spa. The bar has been raised. Come experience life in style.
3343 Memorial
3343 Memorial is making a statement on Murfreesboro’s Northside. Managed by MMC Properties, Inc., 3343 Memorial employs an e-Urban design concept, consisting of 241 luxury apartment homes within three 3-4 multilevel buildings and four carriage apartment homes with the options for a one- or two-car attached garage. With the tagline of “Elevated Living,” the apartment community lifts the mobility of all residents with the use of elevators in all its three multi-story buildings. Each apartment is customized with features including stainless steel appliance package, granite countertops, islands in the kitchen, subway tile back splash, 42” cabinets, vanity seating in bathrooms, ceramic tile flooring, oversized closets, ceiling fans, furnished washer and dryer, soaring 9’ and 10’ ceilings, 2” louver blinds, hardwood-inspired plank flooring, balconies and sunrooms. The outdoor living space is no different. Cozy up to the outdoor fire pit with friends and neighbors or enjoy a splash or day in the sun on the sundeck/ cabana. 3343 Memorial guarantees unique spaces that are tailored to each individual’s needs. Enjoy the luxury of upscale living with service and amenities that are second to none. We are your true blue, hometown apartment community. continued on p. 9
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LC Henley Station
Whether you’re looking to take it easy in the ‘Boro or head out for a night in Nashville, the apartments at LC Henley Station give you the best of both worlds and a touch of LC style. In your backyard you’ve got handcrafted eats from The Goat, professionally taught classes at Om Fitness Club, and year-round events, plus you’re within walking distance of shopping and dining at The Avenue. And for a quick car ride, you can get up to Nashville to take in all Music City has to offer. Come make LC Henley Station your new Tennessee home!
Belden Reserve
Belden Reserve Apartments is a 312-suite luxury apartment community in Murfreesboro proudly built, owned and managed by Gross Residential. Showcasing all the hallmarks of a Gross Residential property – spacious, open floor plans, contemporary finishes, cutting edge amenities and an outstanding location – Belden Reserve offers unparalleled value per square foot. Celebrating over 100 years of building excellence, Gross Residential is a true family success story with over 9,500 apartments in 30 apartment communities in Tennessee, Alabama, Ohio and South Carolina. From its founding as an Ohio home builder in 1916 by Isadore Gross, the company has been under the steady guidance of four generations of the Gross family. Isadore’s son built on his legacy before turning the company over to his sons, who are in turn preparing their children to carry on the tradition of inspired design, exceptional service and unbeatable value.
GNAA 9
Thank you to our banquet sponsors! Diamond Sponsor:
Summit Property Restoration, LLC
Platinum Sponsor:
L.I.C.R.A. - Nashville
Gold Sponsors:
AT&T Comcast CSC ServiceWorks, Inc. Volunteer Properties Windsor Redevelopment Corporation
Favor Sponsor:
Law Office of Hall & Associates
Photo Booth Sponsor:
American Painting & Renovations
5:00 p.m. Reception 6:00 p.m. Banquet
Red Carpet Sponsor:
Ferguson Facilities Supply
Black Tie Optional
2017 GNAA AWARDS & INSTALLATION BANQUET
Register for your table or individual tickets online at www.gnaa.org!
Silver Tables:
Want to stay at the Omni and get a great rate?
ORDER YOUR TABLES AND TICKETS FOR THE
ON SATURDAY, NOVEMBER 18th!
Preferential reserved table placement 12 tickets/seats: $1,300 Individual Tickets: $100
10 GNAA
Guests wishing to reserve a room at the Omni Hotel should visit
www.omnihotels.com/hotels/ nashville/meetings/ greater-nashville-apartment-association
Featured Management Company
In 1963 Fogelman Management Group began a proud tradition of providing the highest quality property management services to the thousands of residents who call the Fogelman communities “home” for over 50 years. FMG has grown from a small, local property management firm in Memphis to one of the country’s largest privately-held operators of multifamily apartment communities. Fogelman is one of the most experienced and highly regarded property management firms in the multifamily industry. The management portfolio is comprised of over 80 multifamily communities with more than 25,000 apartment homes, totaling over $3 billion in aggregate value. Their client base includes an array of highly regarded pension fund advisors, investment managers and private investors, many of whom have worked with FMG for decades. They find that Fogelman provides them with an unmatched combination of service, professionalism and proven results. Fogelman’s success has been recognized on both a national and local level. This includes being named as a “Best Place to Work” nationally within the multifamily industry, as well as regionally in markets including Memphis, Atlanta, Houston and Kansas City. Fogelman Management Group received the #3 ranking nationally in the 2017 “Best Places to Work Multifamily” at the Multifamily Leadership awards ceremony in December in Phoenix, Arizona. Finalists were determined after a rigorous assessment process, administered by the Best Companies Group, evaluating each company’s employee policies, procedures, benefits and responses from the company’s employees The principals of FMG are Richard Fogelman, Chief Executive Officer, and Mark Fogelman, President and Chief Operating Officer. Rick and Mark take great pride in leading the company’s 450-plus Fogelman associates with the same core values that guided FMG’s success during the past four decades: hard work, professionalism, the highest level of integrity and a burning desire to be the best. Their regional operations team is one of the most tenured in the multifamily industry, averaging over 20 years in the multifamily industry and over 10 years with Fogelman. The Nashville area portfolio includes Stewart’s Ferry, Arbors of Brentwood, Creekside at Providence, The Overlook, The Lexington, Cambridge at Hickory Hollow and The Cleo.
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Cast Your Vote for the 2018 GNAA Board of Directors! All GNAA Members are encouraged to VOTE!
Prizes Awarded for:
Best Costume d Funniest Costume Greatest Group Costume u Most Original Costume Scariest Costume
Thank You Sponsors!
Bouvier Insurance I Comcast U CORT College Hunks Hauling Junk V Sherwin Williams Paint Wright Construction Company
Cost: $32 per person (Dinner included). RESERVATIONS ARE REQUIRED. Space is limited.
Register online at gnaa.org.
12 GNAA
2018 Board Nominee Ballot Chairman Andrew Klahn, CAPS®, CAM®, NALP®, HCCP Chairman Elect Stephanie Burns, CAPS®, CAM®, NALP® Vice Chairman Zac Ward, CPM® Secretary/Treasurer Stacey Holt, CAM® Management Directors – 3 open Tracey Crowe • Jessie Phillips • Mindy Lill, CAM® • Stephanie Liston, CAM®, CAPS Chloé Evans • Sully Lemmons, CAM® Maintenance Director John Johnson, CAMT®, CPO® Associate Director – 1 open Lacey Smithson, NALP® • Rusty Guilliams, CAMTII®, CPO®, RRP®
e k a M to e r su d the en att ulish Gho la! Ga
Managers Representative Katherine Morrow, CAM® Maintenance Representative Dale Smith, CAMT®, CPO® Associates Representative Valerie Hirsbrunner, CAM®
Get your votes in for the 2018 Board election! Vote in person at the Ghoulish Gala or cast an absentee ballot, in person, at the GNAA office during normal business hours prior to October 19. Good luck to all nominees!
CAM® Scholarship Winner Congratulations are in order for Donnie Swaringen from The Knolls, this year’s CAM® scholarship winner! Donnie is one of GNAA’s most active members and we appreciate all he does within the organization. The class was completed on September 22 and Donnie showed his usual great attitude. It’s always great to see someone further their career using GNAA’s gold standard education!
GNAA 13
TAA Business Exchange
Sundae, Timberland Partners; Tré & Tara, Summit Property Restoration
Nathan, Law Office of Hall & Associates; Diana, HND Management; Wes, Law Office of Hall & Associates; Debra & Joyce, HND Management; Glinda, Law Office of Hall & Associates; John, HND Management; Felicia, Law Office of Hall & Associates
Gary, Schulman Leroy & Bennett; Wendy, CoStar; Brad & Joe; Elmington Property Management; Jenna, CoStar; Briena, Elmington Property Management; Chelsea, CoStar
Tina, Reliable Roofing; Rebecca, Crawford Door; Jeff, Reliable Roofing; Vicki, Crossroads Real Estate; Jennifer & Kennedy, The Law Office of Jennifer McCoy
John, HND Management; Ray, Hiram Group
Carter & Carly, S&S Property Management; Jenny & Andrea, RentPath; Crystal & Tabitha, S&S Property Management
Will & Cara, MAA
Jack, ACI; Dee & Zac, Freeman Webb
Jay, Li
Chris & Patrick
John, MAA; Brian & Brian, Chadwell Supply; L
David & Elise, Ferguson Facilities Supply
Josh, Case Restor Property Manage
Restoring Nashville’s Multifamily One Community
incoln Property Company; Dwayne & Bruce, Wheeler, Inc.
k, JRC; Lisa, Bell Partners
Laura, MAA
Susie, Bill & Abby, Fogelman Management Group
Tammy, Lincoln Property Company; Pam, ForRent. com; Tina, Lincoln Property Company
Lacey & Ryan, ICU Security; Monica & Jessica, Vita Residential
Bridget, Contractors Inc.; Jessie & Tammy, Volunteer Properties; Jack, ACI; Rebecca, Crawford Door; Crystal, Volunteer Properties
ration; Dana, ForRent.com; Eddie & Tonya, Continental ement
y at a Time
Jordan, Realync; Julie, Lincoln Property Company
Lance, Freeman Webb; Alan, Ferguson Facilities Supply
Lori, Bridget, Dustin, Jim & Cowboy, Brookside Properties; Pam, HD Supply
655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net
Feature
The Renovation Conundrum
Serving People or Completing a Project? by Jason Soucy, Vita Residential & Ray Heath, Hiram Group LLC
Nashville continues to grow, and the housing market of this “It City” works hard every day to keep up. As recently as end of Q1, population growth statistics suggest that the Nashville/Davidson-Murfreesboro-Franklin metro area is growing by up to 90 people per day, with as many as 70 people per day being new residents. The development of new apartment communities, then, comes as no surprise. Each of these three hubs have seen new buildings, each more beautiful than the last, spring up seemingly overnight. And new Nashville residents keep flying toward the light. So how do communities who have anchored neighborhoods for decades communicate their value and relevance to these 25,000 incoming Nashvillians looking for shiny and new? Sounds like a renovation! What an efficient, fun, stress-free
If you inherently distrust people and believe they are trying to do as little as possible or just do enough to get by, leading will be difficult. Such distrustful leadership will result in low performance and high turner. Joel Mamby, President/CEO, Herschend Family Entertainment
process that is guaranteed to bring new leases, increased renewals, and tons of additional revenue with the snap of your fingers. Right? Probably not. Let’s face it, hearing the word “renovation” in our industry is like hearing “Voldemort” in Harry Potter’s magic world. Those-that-shall-not-be-named are often long, arduous ordeals that come with headaches, arguments, tears, and bruises.
The Challenge of Renovations
JASON: Why is it that renovations make for such a difficult time? Is it because they are messy? Noisy? Not instantly gratifying? It could be. But the answer is more human than that, according to industry veterans. Renovations are challenging because of the human conflict that can quickly surface. Many hands stir the delicate ingredients in the pot that cooks the renovation stew, including property managers, leasing teams, maintenance professionals, contractors, subcontractors, corporate executives, owners, and more. With so many individuals who have their own expertise (and opinions), it’s no wonder that renovations can be difficult to navigate! But they don’t have to be a nightmare. When site coordinators and contractors emphasize providing an important service – rather than simply completing a project – everyone wins. RAY: So let’s address those two big points: “human conflict” and “service.” By changing service from a noun to a verb, we go from a nice sounding idea to tangible action and eliminate most of the human conflict right continued on p. 17
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from the start. “Service” – one of the most abused words in the english language, so often marketed as an abstract concept that makes good copy. Truly serving, however, is something that we either practice or we don’t – no matter what our marketing says. As renovation professionals, our motivation must be to serve the needs of the property management team, just as they are serving the needs of their community. Admittedly, at every level there is a monetary exchange for services rendered (contractor-management, managementresidents, management-investors), yet what we’re shooting for is doing business that is as relational as it is transactional: Contractors who in attitude and action are sincerely working for the highest good of the onsite staff just as they are serving their residents. At the same time, great managers understand that contractors are empowered when they know the hiring management group genuinely cares about their success as a business. Fair, isn’t it? This is the solid foundation to build upon at the onset of the renovation project, generating TRUST – another potent word, which can carry us all through the most challenging projects with grace.
Renovate With Purpose
JASON: Consistently, property managers and contractors argue that the biggest determining factor of success is to remain organized. Tyler Gentry, property manager with Freeman Webb, argues that getting organized happens even before the first hammer is swung. Both contractors and property management teams should “do your research thoroughly” before agreeing to go into a long-standing renovation relationship. Site representatives and contractors should also ensure that the vendors they choose are charging fair and honest rates and will be reliable with their delivery dates. Gentry believes that all involved should have “reliability, realistic [perspectives], and integrity.” Setting up the logistics using a cooperative, team-based approach sets up all involved for success. Nicolle Meadows of Lincoln Property Company says that this focus on setting the structure allowed for her to continue motivating her team and partners with ease. “The most positive memories [I had] were the team coming together when there were deadlines that were tight and had to be met. Overall it was a smooth process with only 1-2 minor hiccups on 25-30 occupied turns.”
Renovations are temporary pains for long-term gains. Experts onsite and in the field agree, though, that the site management-contractor relationship can determine how smoothly the process goes. Here are some key concepts and practices that could help with navigating a renovation:
• • • • • • • • • • • • • • •
Partner based on shared values and vision. Let fairness, honesty, and integrity govern the relationship. Serving and profitability are not mutually exclusive. Mutual accountability is healthy and necessary for success. Communicate in advance, and regularly throughout. Be flexible and creative with resident requests. Remain positive, upbeat and motivated. Work together to organize logistics. Set and stick to weekly update meetings. Empathize; imagine yourself in others’ shoes. Listen well. Be open to feedback, alternatives and needs. Follow up at agreed-upon checkpoints – not before. Proceed humbly. We’re all in it together! This is a team effort; use your resources.
RAY: We personally learned the critical importance of effective organization and logistics 25 years ago as we transitioned from exterior only to include full interior rehab on an Atlanta property of 726 occupied units. Frankly, while we could pull off most anything related to the exterior envelope of the buildings or site work with great skill and efficiency, we got “schooled” when we made the jump to interiors. Contractors out there can appreciate the often painful learning curve to put in place what a complex project requires: Ample construction management staff, procedures, scheduling, production tracking mechanisms, reliable and honest vendors, and more. We could spend an entire article on the specifics related to these. As for team approach, this is actually a blend of shared values and collaborative planning from the start and all the way continued on p. 18
GNAA 17
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through. The most successful renovation contractors go heavy on building trust between themselves and all the onsite staff and corporate personnel long before the trucks pull up and materials arrive. The best results are when everyone begins as a team, then work out whatever is required as conflict or tensions arise. We refuse to default to operating like opposing teams of property vs. contractor. We win together!
Renovate With Communcation
JASON: Once the renovation process is underway, “Communication is key,” says Meadows. This goes for all relationships in the process – including those with contractors, vendors, and residents. Site teams and contractors do themselves well when they realize that their communication is the critical component of smoothly navigating the renovation. The balance of involvement is a tender one, so setting up and sticking to agreed-upon arrangements (such as weekly meetings) will ensure that both parties know expectations upfront. Being involved more than what was agreed upon could seem micromanaging, and less than what was agreed upon could seem disinterested. Even before the first hammer is thrown, though, advance communication to residents is important too. Gentry remembered that he found success when he “sent out email notifications as well as put out signs that the renovations would be underway soon.” Doing so allows for the door of communication to remain open during the process. Meadows remembers the difficult conversations she had with some residents, and with her management door being open for conversations, she says, “We were always flexible…to accommodate them.” RAY: As contractors entrusted to steward your resources, many have found that after a thorough, collaborative pre-construction planning process consisting of all key personnel, a healthy way to kick off the project is by holding a “town hall meeting” with residents, showing them graphics of finished product (if available), samples of new components, and a question-and-answer discussion of the process and duration. Such events may be scheduled at reasonable intervals during the renovation, particularly if it’s to be a total property upgrade of six months or so. Of course, prior to commencement of renovations and as work progresses, notices of work to be performed are essential using residents’ email as well as posting in common areas, continued on p. 19
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on specified buildings and on individual apartment doors.
“I believe the key here is humility, and that starts with being a good listener to the other party raising issues, rather than jumping to a defensive posture. Yes! We can get through this and all be the better for it.”
In terms of management’s involvement, contractors really value onsite management that seeks a balance between “micromanaging” vs. “disinterested.” It is vital for everyone involved to be engaged to the end in terms of planning as well as accountability for results; the trick then is to find a “rhythm” in working together where we avoid both extremes. As contractors we must be committed in daily practice to honoring your role as management and sharing your concern for the impact of our actions on your residents. As community managers your investment of trust in your renovation professional empowers him to go the extra mile on your behalf. When someone drops the ball from either side, that’s when we choose honest, constructive confrontation.
Renovate With Empathy
JASON: Renovations, temporary though they may be, are disruptive and inconvenient for everyone involved. Through it all, a renovation means change, and some people are not comfortable with things being different. So maintaining perspective and understanding through the process is critical, especially when asking residents who have lived in their home to move or relocate. “I put myself in their shoes and imagine having to hear that news myself,”
says Gentry. “I [would] let them come to my office to vent and simply listen to their complaints.”
Offering that listening ear can be a great diffuser after having to issue that dreaded non-renewal letter to loyal residents. Meadows, however, recalled a strategy that helped put her residents at ease. Despite years of communicating the renovations at her community, a few residents still resisted. So Meadows provided those few the option of a short-term renewal to help balance lease expirations and grant those nervous residents a bit more time. “Giving them the short-term renewal option and notifying them in advance made for a smoother process,” she remembers.
Conclusion
Whether from the property management side of the equation or the renovation contractor’s perspective, we can be inspired and motivated as we partner in taking on a project with the goal to not only renovate property but to enrich a community during, as well after, it’s complete. This is best accomplished through a highly relational process. The key ingredients that make the “renovation stew” something to be enjoyed rather than avoided must include the “meat” of excellent planning, organization and logistics, along with the other elements of honest, timely communication, humility and trust.
It’s the Law, cont. from p. 5
individually identified, the corporation could have a neverending parade of unsavory characters moving in and out of the apartment home. When the lease is properly prepared, it should be signed by an officer of the corporation who has the authority to bind the corporation to the terms and conditions of the lease. If we have to judicially enforce the corporation’s contractual liability, we must be able to prove that the individual who signed the lease in the corporate capacity had the authority to bind the corporation. You may require a corporate charter or corporate minutes to verify this, a bank account record that corroborates this person’s position with the
corporation, or an online corporate directory that reliably confirms this information. In any case, we shouldn’t take someone’s word when determining who has authority to execute the lease in the name of the corporation. When a corporate executive comes in ready to lease at your community, don’t be over-impressed. Don’t let the “corporate exec” image rush you into making a bad decision. A rule of law is that a corporation is a person – treat this corporation as you would any other person who is applying for a lease. If you have any doubts during this process, you should call legal counsel before entering into the lease contract.
GNAA 19
Associates Appreciation Event Don’t Strike Out!
Make Sure to Attend GNAA’s Associates Appreciation Night It’s time to head to Nashville’s oldest and hippest bowling alley for a night of appreciation and fun! This year’s GNAA Associate Appreciation Night will take place at Donelson Bowl (117 Donelson Pike, Nashville, TN 37214) on Wednesday, November 1, 2017 from 6:00 to 9:00 p.m. All associate members get complimentary entry while other members and guests may attend the event for $30 per person. This event is important because it is our management and apartment community members’ opportunity to show how important our associate members’ support of GNAA is to ALL of us. Without our associate members and their financial sponsorships, many GNAA events would either have higher costs associated with them for apartment members or we would not have the events at all. Management companies and apartment communities are encouraged to donate to the event with any amount they feel comfortable giving as it all goes to making this event really special. If you are interested in donating, give the GNAA office a call at 615.365.3047, email ginnyjohnson@ gnaa.org or pick up a flyer at any GNAA event and get it back to us. Let’s make this year’s event the best ever for our associate members so they know just how much we value their relationship with GNAA!
20 GNAA
October’s GNAA
Networking Opportunities Managers Luncheon October 11, 2017
GNAA Offices @ 12pm
Manage Your Property, Manage Your Health! Speaker: Derrick Billups, City Fit Concierge
Thank you to our sponsors! A-1 Concrete Leveling, LLC Bouvier Insurance Caruthers & Associates, Inc. Sherwin Williams - Floor Two Rivers Roofing, Inc. USS - United Structural Systems
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Maintenance Luncheon October 18, 2017 Starts at Noon
Hermitage House Smorgasbord
3131 Lebanon Pike Nashville, Tennessee 37217
Let’s Talk HVAC!
Questions and Answers Speakers: Jim Fox, HVAC Tech Line
Thank you to our sponsors! A-1 Concrete Leveling, LLC HVAC TechLine Landscape Associates L.I.C.R.A. - Nashville Team Air Distributing, Inc. USS - United Structural Systems
Low Income Tax Class GNAA is bringing Karen Graham, HCCP, CPM®, back to Nashville for her class “Low Income Housing Tax Credit Seminar: Fundamental and Advanced Training in LIHTC Compliance.” This is a two-day class that takes place on Tuesday, November 28 and Wednesday, November 29. Class is from 9:00 a.m. to 5:00 p.m. on Tuesday and Wednesday from 9:00 a.m. to 1:00 p.m. IF YOU SIGN UP FOR THE OPTIONAL HCCP EXAM, it takes place on Wednesday afternoon from 1:00 to 5:00 p.m. Visit gnaa.org for more details!
Some of the great things you will learn in the course: • • • •
Six key requirements for managing a LIHTC Property Complete review of the major players and governing documents and project info Determining maximum incomes, maximum rents and utility allowances Qualifying residents and income certifications: Determining household composition, processing an application, verifying income and assets, calculating household income and assets, and the full-time student rule • Ongoing compliance: Lease requirements, move-ins, re-certifications, transfers, special rules for live-in care attendants, changes in household composition, layering of programs, file maintenance, and compliance monitoring
How You’ll Benefit
• Explore the LIHTC compliance rules with Karen Graham, CPM®, HCCP, SHCM® who will put the rules in context with examples and facilitate discussions. • Share best practices and tips to increase efficiency at your property. Looking forward to seeing you there!
Law Office
Hall & Associates M. Wesley Hall III
Nathan C. Lybarger
MANAGEMENT
Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies
MAINTENANCE
Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity
CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts!
LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
PROGRAMS
Swim Lessons Swim Team Neighborhood Parties
CHEMICALS
Offering the Best Chemicals To Keep Your Pool Safe & Sanitary
615.244.9008
www.LangleyAndTaylor.com
GNAA 21
September Maintenance Luncheon
Rhett, A-1 Concrete Leveling, LLC; Dale, Lincoln Property Company
Kenny, Mallards Landing; Alicia, City View; Kelly, BMS CAT, Inc.; Kent, Broadstone 8south; Benji, Octave
Jeff, Reliable Roofing; Rusty, Meadowood
Patrick, Vita Residential; Dennnis, City View; Shirley & Joe, Park Central; Robert, USS (United Structural Systems); Scott & Blake, Meadowood
22 GNAA
October 24-27, 2017 November 7-10, 2017
8:00 am - 4:30 pm 8:00 am - 4:30 pm
Must attend both sessions • GNAA Education & Training Room
Cost: $849/person GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.
SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at (615) 365-3571, email to danielsircy@gnaa.org or register online at gnaa.org. Name(s): _________________________________________________________________________________________________________________ Email:______________________________________________________________ Phone: _______________________________________________ Property/Company: ______________________________________________________________________________________________________ Authorized by: ____________________________________________________________________________________________________________ Date: __________________________________ Bill Account $______________ Payment enclosed $ __________________________________
Thank You 2017 Education Sponsors!
Elmington Property Management • Ferguson Facilities Supply • Langley & Taylor Pool Corporation Law Office of Hall & Associates • L.I.C.R.A - Nashville • Lighthouse Property Management Lincoln Property Company • RentDebt Automated Collections Sherwin Williams • Valet Waste Volunteer Properties • Wheeler, Inc. Two International Plaza, Suite 201, Nashville, TN 37217 • P: 615.365.3047
GNAA 23
September Managers Luncheon
Ray, Hiram Group; Matthew, Music City Flats
Kim, Station 40; Del, True Friends Moving; Alice, Oakwell Farms
Brittany, Oakwell Farms; Jeff, Reliable Roofing
Ron, Lighthouse Property Management; Trent, Pet & Playground Products
Crystal, Mallards Landing; Josh, A-1 Concrete Leveling, LLC; Giovanna, Cedars at Elm Hill
Nashville. We are home. Call us to see why we are the nation’s premier career resource since 1977.
™ Executive Search • Temporary Staffing • Temp to Hire • RapidHire Is today fast enough? Main Number - 629.888.1122 Toll Free - 855.961.7666 Email - Nashville@thelibertygroup.com
Mark Darnell Branch Manager
24 GNAA
Visit our website at www.TheLibertyGroup.com for more information!
2018 Education Schedule Which classes are right for you? Look for the registration badge to find the course you’re looking for.
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AM
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LEASING
ASSISTANT MANAGER
MANAGER
PORTFOLIO SUPERVISOR
SUPPLIER
MAINTENANCE
Course
Dates
Member Cost*
January 23 - 25 (8:30am-5:00pm) TBD- Presentations
$675
Assistant Manager Crew: The Art of Collections (3 CECs)
January 30 (9:30am-12:30pm)
$99
Hands on Training – 5 Basic Punch List Items (3 CECs)
February 8 (8:30am-12:30pm)
$99
February 22-23 (8:00am-5:00pm)
$400
March 8 (9:00am-5:00pm)
$135
April TBD
$145
National Apartment Leasing Professional* (NALP®)
Certified Pool Operator* (CPO®) HVAC Hands-On Training Low Voltage, Electrical Controls & Diagrams (6 CECs) HVAC/EPA Certification (Clarksville,TN) 2018 Education Conference Music City Center
April 5 (9:00am – 4:00pm)
$299 per person Call GNAA for group pricing
HVAC/EPA Certification
May 17 (9:00am-5:00pm)
$145
HVAC Hands-On Training Refrigerant Charging and Troubleshooting (6 CECs)
May 31 (9:00am-5:00pm)
$135
HVAC/EPA Certification
July 12 (9:00am-5:00pm)
$145
Selling to Multifamily (3 CECs)
July 26 (8:30am-12:30pm)
$99
Train the Trainer
September 5-7
$199
Legal Conference (3 CECs)
September TBD
$149
September 24-28 (9:00am-5:00pm)
$899
November TBD (9:00am-5:00pm)
$300
Certified Apartment Manager* (CAM®) Low Income Housing Tax Credit Conference
*Non-Members of GNAA should call (615) 365-3047 for non-member pricing. Scholarships available for CAM , CAPS , CPO and NALP certification courses. ®
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Don’t have the staff coverage to attend as much off-site training as you’d like? Looking for a way to provide quality training to your employees on a tight budget? GNAA’s Online University programs are the ideal solution! For more information, or non-member prices, call the GNAA office at 615-365-3047. Download registration forms (as available) from our website at www.gnaa.org. Registration must be made for each class and payment is due prior to course date. Space is limited and there are Absolutely No Cancellations or Refunds. Schedule & pricing subject to change.
Take your property to a whole new level. Upgrade your property with XFINITY and give your residents the best in entertainment. XFINITY X1
XFINITY TV
XFINITY Internet
XFINITY Voice
XFINITY Home
An interactive TV experience.
Movie night, every night.
Think fast. Really fast.
Connecting to what matters.
Connected. Protected. Home.
Call 1-800-XFINITY today! Restrictions apply. XFINITY service not available in all areas. X1: X1 not available in all areas. Requires subscription to qualifying Double or Triple Play package. TV: Limited Basic Service subscription required to receive other levels of service. Internet: Actual speeds vary and are not guaranteed. Voice: Service (including 911/emergency services) may not function after an extended power outage. Home: Minimum term agreement required for XFINITY Home Secure service. Early termination fee applies. Requires subscription to compatible high-speed Internet service. Visit xfinity.com/HomeSupport for more details. License #s: AL: 001484, 001504 Alarm company operators are licensed and regulated by the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264-9388, Fax (334) 264-9332; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA, 95814; CT: 1040196, ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776, Baltimore County: RK9552, Howard County: ER00990, Washington County: EL-R-0218, Harford County: 00005321, Calvert County: L0188, Prince
MS: 15018010
George’s County: 13958-2014-0; ME: LM50017039; MI: 3601206217; MN: TS674412; ; NC: 2335-CSA; NJ: 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421, Putnam County: L00812; OH: 53-89-1732; OR: CCB 192945 All electrical work is performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: B-16922,-02571, ACR-1672104,-1818 We are licensed by the Texas Department of Public Safety Private Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) 424-7710; UT: 8226921-6501; WA: COMCABS892DS; VT: ES-02366; VA: 2705145289, DCJS 11-7361; WASHINGTON, DC: ECS 902687, BBL 60251200009; WV: WV049211. Valid 10/31/16. See xfinity.com/homesecurity for current list. Call for restrictions and complete details, or visit xfinity.com. © 2017 Comcast. All rights reserved.
Due to construction at the GNAA office, please check the website for location changes on any events listed on the calendar.
Sunday
1
Monday
Tuesday Wednesday Thursday
2
3
4
5
Saturday
6
7
12
13
14
19
20
21
27
28
News & Events Committee* 9am
October
Friday Statistics Committee* 8:45am
Awards Committee* 10:15am
8
9
Education Committee*
10
10am
Apartment Tour 8am
Managers Luncheon*
11:30am
16
11
9am
MEC Luncheon
15
Governance Committee*
12pm
17
Board of Directors* 9am
18
Community Service Committee* 9am
Election Night
Hermitage Golf Course 5pm
Maintenance Luncheon
Hermitage House 12pm
22
23
CAMT Course*
24
8am - 4:30pm
8am - 4:30pm
29
30
Halloween
CAMT Course*
25
CAMT Course* 8am - 4:30pm
26
CAMT Course* 8am - 4:30pm
31
*at GNAA office
26 GNAA
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3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217
(615) 360-0079
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Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service
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