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2019 Board of Directors
GNAA News & Events / April 2019
Chairman-Elect Zac Ward, CPM® Vice-Chairman Stacey Holt, CAM® Secretary/Treasurer Tracey Crowe, CAM® Immediate Past Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM® Managers Representative Gia Suastegui Maintenance Representative Ron Koman Supplier Representative JD Wright Management Directors Anne Adams, CAM®, NALP® Melanie Brink, CAM® Chloé Evans Tina Hamor Sully Lemmons, CAM®, CPM® Stephanie Liston, CAM®, CAPS® Katherine Morrow, CAM® Jenn Mulholland Lori Torres, CAM® Dee Wilson Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Supplier Directors Valerie Hirsbrunner Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall
Contents
Chairman Stephanie Burns, CAM®, NALP®, CAPS®
President Diane Carter Director of Education & Events Ginny Johnson
Features 5
7
12
17
18
It’s the Law Communication With Residents Must Be Consistent Spring Has Sprung! …for Managers, Suppliers and Maintenance Tech Tip Ad Blockers: A Millennial’s Friend, an Industry Enemy If I could write a book… Stories from your colleagues in the industry
Association News
8 9
14
15
16
21
Director of Communications & Marketing Scott Meert Finance Connie Morris Statistics Bobbi Turner, ARM® Membership Services Gionna Pitrone Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe
Now Featuring Northwood Ravin
About the Cover Northwood Ravin
Back to front: Emmie Bertelkamp Katie Boyce Alyssa McNutt Sara Burke
Thank you to our sponsor: RentDebt Automated Collections
New Members Welcome! Annual Golf Tournament Boot Scootin’ Bogey Maintenance for Multifamily Professionals 3 Continuing Education Credit hours, April 17 April Events at the GNAA Take advantage of these opportunities! May General Membership Meeting What It Takes To Be Successful Calendar Something Special Noted on the Calendar
Call Us Today and Get Started for Free!
RDAC’s unique approach is built on: Extensive understanding of property management Portfolio revenue maximization with use of electronic submission options Consumer data security and risk mitigation
For more detailed information visit RentDebt.com or call Tim or Laura to explore your customized collection options.
800.810.2020 • info@rdacgroup.com
4 GNAA
Now Featuring
Northwood Ravin is a leading full-service development, construction and property management firm. NWR blends the nimbleness of a small business with a long legacy of success from its history at Crosland. Northwood Ravin develops and manages signature apartment communities and mixed-use venues with a singular focus: To create communities that foster healthy lifestyles, neighborhood involvement and appealing living environments. This is the team that has earned everything from the NAHB Multifamily Pillars of the Industry award for design, mixeduse development and creative financing, to Multi-Housing News Design Excellence Awards, to CEL & Associates’ “A List” Award for customer service. Great care is taken during the design and construction stages of every project to ensure the long-term durability and sustainability so that maintenance costs will be minimized, and the buildings will remain aesthetically appealing for decades to come.
You will notice the attention to detail and our rich array of amenities. You will experience the superior service we uphold as a company standard. Northwood Ravin was formed in 2011 by Northwood Investors and Ravin Partners, LLC. Northwood Investors is a privately-held real estate investment advisor that was founded in 2006 by John Z. Kukral, the former President and CEO of Blackstone Real Estate Advisors. Ravin Partners was formed by David Ravin from the former Residential division of Crosland LLC, one of the most prominent diversified real estate companies in the Southeast and recognized as a leading community builder. To learn more about Northwood Ravin and our portfolio, visit www.nwrliving.com.
The team has also built or developed projects that are registered in LEED-NC, LEED-ND pilot program and LEED-CS programs, EarthCraft and EnergyStar programs. One of our most recent projects developed in Durham, North Carolina, Trinity Commons, is LEED registered and was the first multifamily rental project to achieve LEED Silver certification in Eastern North Carolina. Based in North Carolina with offices in Charlotte, Raleigh and Tampa, our reach extends from Washington D.C., to Nashville, Tennessee, to Miami, Florida, to Dallas, Texas and to Atlanta, Georgia. Visit any of our signature communities and you will see our dedication to design and quality. You will get a first-hand view of our intentional design, purposeful planning and consideration of the environment, land, surrounding community and history.
Capitol View
GNAA 5
6 GNAA
It’s the Law
Communication With Residents Must Be Consistent Communication is key in any relationship. When communicating with residents, it is important to be clear and precise about the message that is being sent. Whether the communication is a verbal conversation with a resident you see while on the property, a friendly written reminder concerning late rent, or a formal legal notice, vague, confusing, or contradictory language can have unwanted consequences. The most common example, as it relates to legal matters, concerns breach of your lease. What means of communication are we concerned with when going to court? The list has become longer as multiple methods of communication continue to develop. Further, as statutes and regulatory measures force our policies and procedures to expand, those policies and procedures also become relevant to our communications with residents. In what should be the simplest of court cases – a breach of lease by non-payment of rent – our written documents, forms, and communications must all deliver the same message. With the great number of ownership and/or management changes in the Greater Nashville area, many of our communities have residents who are accustomed to the former management company’s practices. As part of a transition, with a friendly, proper notice, we should inform our residents of the new policies and procedures. If new management immediately attempts to suddenly shorten the length of time allowed before beginning a non-payment eviction, the resident may have a viable argument concerning the prior established business practices by Nathan C. of previous management. And of Lybarger, Law Office of Hall & Associates
course, any reference in the resident’s existing lease regarding these time periods must be recognized. As technology continues to expand its role in our daily business practice, we must be mindful of the new features this technology brings, such as automatic late payment reminders, text and email blast capabilities, and online portal access. While these features increase efficiency, be sure that the automated messages parallel and remain consistent with established practices and procedures. For example, during the eviction process, the resident receives a text, email, or billing statement reminding them to pay their rent immediately to avoid late charges. The resident now wonders, “Do they want me to move or pay?” While the answer may be both, these kinds of mixed signals give a resident an opportunity to claim that they were totally confused by this inconsistency. While we understand that these arguments are just excuses for failure to timely pay rent, when these facts are brought out in court, it could possibly buy the resident extra time, or it may alter the outcome of the case entirely. We don’t want to give any reason for the denial of our eviction demand. The solution to avoid the resident’s use of these kinds of excuses is simple enough. Make sure that every level of your management team understands the community policies and applies them consistently. If there is an automatic system that reminds residents to pay their rent online, be sure these communications, and the ability to pay, are deactivated while a resident is under eviction. With appropriate training, good communication among management team members, and careful attention to the message delivered, you can avoid derailing an eviction case. Be clear, precise, and consistent.
GNAA 7
New Members Harbor Group Management Gregory NeSmith 999 Waterside Dr., Suite 2300 Norfolk, VA 23510 gnesmith@harborg.com Referred by: Diana Weilburg
Divine Dizines Ron Iserman PO Box 1372 Goodlettsville TN 37070 615-397-7378 divinedizines@comcast.net Interior painting & drywall repair Referred by: Stephanie Burns
TAO Special Recipe Popcorn Trent Osborne PO Box 1981 Antioch, TN 37013 931-378-2796 trentstyleo@gmail.com Catering; community refreshments Referred by: Leigh Dalton
Suppliers Access Control Technologies Charlie Barnett PO Box 5194 Mooresville, NC 28115 866-495-4465 charlieb@actllc.net Access control; gate service; camera services; security systems Referred by: NAA
MDX Print Doctors Joel Chyke 339 Rockland Rd., Suite 3 Hendersonville, TN 37075 615-562-5839 jjrchyke@mdxprint.com Promotional products; print; apparel Referred by: Abraham McCarver
Wine Painting and Cleaning, LLC Eliana Romero 180 Wallace Rd., V9 Nashville, TN 37211 629-202-5555 winepaintingandcleaning@gmail.com Painting, cleaning & remodeling services Referred by: Emily Cross
Recreational Concepts Melanie Stewart 1151 S. Willow Ave., Suite D Cookeville, TN 30506 931-303-0227 mealnie@rec-concepts.com Playground equipment; synthetic surfacing; site amenities; pavilions; splash pads Referred by: Dwayne Rawls
Wolf Home Products Jim Horn 6481 Kirby Woods Dr. Memphis, TN 38119 901-240-6942 jshorn@wolfhomeproducts.com Kitchen & outdoor cabinetry Referred by: Website
Management Companies
Alert Claims Management Andrew Mhley 205 Demonbreun St. #3202 Nashville, TN 37201 570-233-0520 andrew@alertclaims.com Insurance claims management; insurance claims counseling Referred by: GNAA Website
Professional Service with a Personal Touch Dwayne Rawls
(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.
3868 Dickerson Pike, Suite 200 • Nashville, TN 37207
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Cost $175 per player
Price includes a mulligan package
Thursday, May 16, 2019 Hermitage Golf Course
Registration Continental Breakfast Shotgun Start Luncheon
6:30am 6:30am 8:00am 2:00pm
Awards & Prizes Following the Scramble Thank you to our Scramble Title Sponsor!
Sherwin Williams Paint & Flooring
Prizes for:
Hole-in-one •Closest to the pin Longest drive • Longest putt Straightest drive
Register your foursome online at gnaa.org! GNAA 9
Spring Has Sprung! Spring officially started a couple of weeks ago, but we in the multifamily industry have months to work on creating success during this busy season. We would like to thank our three board representatives (Managers Rep, Suppliers Rep and Maintenance Rep) for sharing their perspectives on what we all can be working on this quarter!
Spring Has Sprung… for Managers by Giovanna Suastegui, GNAA Managers Representative
Spring is the time when the rental market comes back to life – we have people staying, or starting to look for their new home. After months of rain, wind, and even some snow, exteriors need a lot of attention. A few simple measures will keep your property in good condition which adds value and maximizes its appeal to tenants, prospect and future residents. Here are a few things you should consider for your spring checklist: • Walk your property to look for any damage. Walk the outside of your property to check any damage that weather may have caused, from leaky roofs to chipped paint and clogged gutters. • Bring back unfinished projects. While a lot of improvement projects couldn’t get completed due to weather, this could be a perfect time to start planning. Make a list and prepare a timeline to start knocking them down. Look back at last year and find common projects you need to repeat or change. • Get your team involved. Preparation is key. Involve your maintenance team in getting things ready and organized with the right tools and inventory needed for any projects you have planned. • Bring back color. Curb appeal is in the details. After a cold winter, your grass and flower beds need love and tender care. A fresh layer of mulch, new flowers and clean pool furniture does the trick. This will help catch the eyes of prospective renters as they drive through the neighborhood.
• Refresh your office. Springtime is the perfect excuse to spruce up your office. Research color trends, fragrances and visual prints. Simple updates such as colorful new pillows, a new area rug, new fragrance diffusers or a couple of colorful vases will do the trick. • It’s all about preventive maintenance. As the warm weather approaches and the work orders are still slow, get a jumpstart on replacing A/C filters and checking smoke detector batteries. This simple action will keep your residents happy.
Spring Has Sprung… for Suppliers by J.D. Wright, GNAA Suppliers Representative
I sit here and look out my office window as the doom and gloom of winter still hovers overhead. I can’t help but find myself daydreaming about what’s to come. Then out the corner of my eye I catch the clouds starting to part and sunshine trying to break through. The flowers and trees are starting to bud and the sun warms my face as I run out into the rays beaming down from the heavens. Spring is here! Spring is finally here! Let us shed the darkness and embrace light! Farmers spend the winter planning for the spring to start planting their seeds to yield a bountiful crop. Suppliers, just like farmers, must spring into action and cultivate our relationships and begin new ones. Let the sun and the promise of new and great things to come be your motivation and inspiration. Let’s use the opportunities we have been working on and make this spring the beginning of something amazing we can share in the fruits our labor. The sun brings and gives new life to all things, and we can use that energy to full effect. I encourage you to join a committee, and introduce yourself to new people you’ve continued on p. 11
10 GNAA
never talked to before. Take advantage of the resources the GNAA provides and make this the best spring and summer yet.
good time to pressure wash furniture and the deck. Start bringing chemical readings to summer levels and start stocking your supplies now, little by little, and they won’t hit your budget all at once. I usually take the first water sample to a local pool dealer and work from that.
There are many resources that are available, from education classes to luncheon sponsorships. We have Maintenance Mania and the trade show just around the corner. Get involved and spring into action! There’s no time like the present to work on growing your network and business, and the GNAA is one of the best resources available at your fingertips. So grab your sunglasses and get out in the sun and let’s make this the best year! If we work together toward a common goal, just as the farmer, we will reap benefits that will come to serve us for years to come. See you out there and look forward to sharing some sun!
A/C season is not far off. It will really pay off in the long run to start preventive maintenance early. Pick a building a week and do a filter change, flush condensate lines, lube fan motors and inspect lines and wiring. Ideally, if you pick a warm day turn on the A/C. It’s much easier to repair one or two now than twenty the first time it hits 80 degrees. This is also a great time to conduct a maintenance shop inventory. Check your A/C supplies, freon, filters, relays, capacitors and freon logs. If you have the ability, have extra condenser or blower fan assemblies – it can save a lot of time, especially at two o’clock in the morning.
Spring Has Sprung… for Maintenance
The list seems to be a lot of work, but starting it early makes it much more manageable. Since I have learned that it’s very difficult to plan much in this business, my best piece of advice is just make the time and “Do It.” I guarantee it will pay off and make your life easier.
Spring Has Sprung, cont.
by Ron Koman, GNAA Maintenance Representative
The start of spring and the warmer weather that comes with it is a critical time for apartment maintenance techs. Now is the time to start your preventive maintenance checklist, since it is generally a slower time of year. Taking care of small issues now will ensure that they don’t balloon into larger problems. If you address issues now it will ensure your property is in top shape for peak leasing season. Spring is the best time to check the physical condition of the property itself. It’s ideal to walk the entire outside of every building. Check the roofs for any missing shingles, ridge vents or flashing (I have used binoculars to get a better look). Look over all the siding, trim, gutters, downspouts and even window screens. If the gutters haven’t been cleaned, have them cleaned early in the year. Take notice around your condensing units – landscapers love to pile leaves and mulch around them, weedwhack low voltage wires and step on the line sets. Check around for any tree damage, overhanging limbs and dead or overgrown shrubs. Storm drains are a great leaf collector – now is the time to clean them. If you have a playground, grilling area or pet park, check all the equipment for wear or damage. It’s also is a good time to pressure wash the equipment. Pool season won’t be long in coming. If your pool looks like a frog pond, start getting it ready now – it’s much easier than two days before pool season. Clean out any debris in the pool, skimmers and filter baskets. This is also a
Maintenance Luncheon April 24, 2019
Hermitage Smorgasbord @ 12:00 pm
Due to space limitations and high interest in this luncheon, we have to limit attendees to four (4) per community.
Dive Into Pool Maintenance!
Speaker: Steve Hood, Crystal Clear Pool Co.
Thank you to our sponsors!
Creative Concrete Solutions L.I.C.R.A. - Nashville • Reliable Roofing Sharp Lines Painting • Sweetwater Pools
GNAA 11
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Membership Mixer
Diane & Ginny, GNAA; JD, Universal Media
Tara & JoJo, Summit Roofing
Brian, R3 Contractors; Jeff, Matrix Residential
Brian, Pye Barker; Rebecca, Crawford Door
John, Universal Media; Joy, Brandi, Kelly & DJ, The Liberty Group
Bridget, Contractors Inc.; Taylor, Amber & Erick, Brentwood Station; Gene, Contractors Inc.
Tim, RentDebt; Brandon & Maria, Floors First
Ariana, Freeman Webb; Haley, South Wind; Paige & Holly, Freeman Webb
Brandi, Andrea, Carole & Jenny, Rent Path
Tracey & Leslie; Lyric on Bell; Nick, P NTS Development
Pam & M
Jenn, Lincoln Property Company; Chari, Freeman Webb; Julie, ePremium Insurance
Alex, Gosset on Church; Jana, Emblem; Matt & Adam, C
The Southeast’s Commercial Land
Pye Barker; Stephanie,
Mallory, Lenox Village
n
Loyd & Shawn, Bug Solutions
Laura & Jena, RentDebt
Wes, Aertson Midtown; Allison, Marquee; Jenn, Lincoln Property Company
City View
Kennedy & Jay, Law Office of Jennifer McCoy
Sabrina, Timberland Partners; Anisa, Legacy Village
Dee, Freeman Webb; Lacey, CORT, Christian & Ashton, SRP; Lauralee, CORT
Dawn, First Call; Sherri, HD Supply; Lori, MAA
Brittany, Brittany, Brittany, Rebecca & Malcolm, RAM Partners
dscaping Experts.
Jeremy, RAM Partners
Oscar & Stephanie, Summit Roofing
Cierra, Alegra on Bell; Courtney & Alexandria, Lyric on Bell; Chad, Multi Family Utility
Michael Becker 615.815.6380
Maintenance for Multifamily Professionals Wednesday, April 17, 2019 • 9:30 a.m. - 12:30 p.m. Instructor:
Joe Sharp
Freeman Webb
Member Cost $99
Approved for 3 Continuing Education Credit Hours
Thank You 2019 Education Sponsors!
Brookside Properties • Elmington Property Management • Ferguson Facilities Supply • First Call Freeman Webb Companies • Langley & Taylor Pool Corporation • Law Office of Hall & Associates Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse Property Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc.
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April Events at the GNAA Membership Mornings Tuesday, April 9 at 8:30am
Formerly known as Membership Connection, the Membership Committee thought we might switch it up and do a breakfast instead of a lunch! Join us at the GNAA office to learn how to maximize your membership with GNAA – there is something for both new members and longtime members. Our goal is to have you leave here with some tips to take your business to the next level!
Leasing Cheer Camp
Wednesday, April 10 from 9:00am to 4:00pm
Have any new leasing consultants or leasing agents who could use a refresher course? GNAA has put together a great new program with John Sons from Burlington Capital and NAAEI. This interactive time will cover everything from A to Z – all things that leasing professionals go through on a daily basis. Sign your team up today at gnaa.org!
NextGen Head Shot Happy Hour Thursday, April 11 at 5:00pm @505 Nashville, 505 Church Street, Nashville, TN
Join our NextGen Committee for an opportunity to update your professional head shot. You can schedule a free time slot for a new photo and then hang out with your peers for some great networking. This event is open to all GNAA members, so register online at gnaa.org.
Maintenance for Managers
Wednesday, April 17 from 9:30am to 12:30pm Presented by Joe Sharp
Leasing Managers, have you ever wondered what goes on with the maintenance issues that take place at your community? This informative class takes everyday maintenance events and puts them in your perspective. It’s a great way to walk a mile in your maintenance team’s shoes.
Microsoft Intermediate Excel Course Tuesday, April 23 from 9:00am to 12:00pm
GNAA received such great feedback about last year’s Beginners Excel Pop-up Class that we went out and found a Microsoft Certified Trainer to take the next step. Jane Grote, Microsoft Community Development Expert from the Microsoft Store in Green Hills, will be at the GNAA office with her intermediate Excel training course, touching on all pain points you may face when using the program. Hope to see you there!
Thank you 2019 Education Sponsors!
Brookside Properties • Elmington Property Management • Ferguson Facilities Supply • First Call Freeman Webb Companies • Langley & Taylor Pool Corporation • Law Office of Hall & Associates Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse Property Management Lincoln Property Company • Universal Media Group • Valet Living • Wheeler, Inc.
GNAA 15
What it takes to be successful Speaker:
bob bethel
FEATURED MANAGEMENT COMPANIES
author at smith publicity inc. managing director special assets management, llc
General Membership Meeting Wednesday, May 22, 2019 Registration: 11:00 a.m. Lunch: 11:30 a.m.
Location: Airport Marriott 600 Marriott Dr. Nashville 37214
Cost: $37/person
Register at www.gnaa.org, complete & fax to (615) 365-3571 or email to ginnyjohnson@gnaa.org. RESERVATIONS ARE REQUIRED. Space is limited. All reservations not canceled three working days prior to the event will be billed to your account.
THANK YOU SPONSORS!
A to Z Renovation, Repair and Roofing • DocAir • Ferguson Facilities Supply • Floors First • JRC • Reliable Roofing 16 GNAA
Tech Tip
Ad Blockers: A Millennial’s Friend, an Industry Enemy by Dee Wilson, Freeman Webb
As an industry we spend millions of dollars yearly on online advertising, whether through social media or publishing sites like Apartments.com or Apartment Guide. We expect a return on our investment, and when we don’t get that we pour more money into the advertising monster which follows a customer from site to site in hopes that they will click on our ad so we can see our PPC numbers increase, which gives us hope that it’s working. Last year 63 percent of millennials used AD BLOCKERS when surfing the internet and only 6 percent think online advertising is credible, so what does this mean for all the money we are pouring into online advertising? It means we have to find a back door. With 40 percent of Millennials referring to online reviews and testimonials before purchasing, we can depend on advertising that costs us no money, like reviews. Testimonials will impact a buying decision before a pop-up ad, especially if it’s from a relative source like a friend or colleague. So the next time you’re thinking of putting money behind an ad on social media, consider a real live testimonial from a current resident or send your new move-in a referral link to share with their friends and co-workers.
tes·ti·mo·ni·al /͵testə͵mōnēəl/ noun noun: testimonial; plural noun: testimonials 1. a formal statement testifying to someone’s character and qualifications. synonyms: reference, character reference, recommendation, letter of recommendation, commendation, endorsement, certificate of competence; “Sir Hans drafted a glowing testimonial for him” a public tribute to someone and to their achievements. synonyms: tribute, presentation, gift, trophy
GNAA 17
If I could write a book… Don’t we all have some funny stories from our time in multifamily? The News & Events Committee thought we could get so many that we could make it a monthly department so we all have a good laugh. If you would like to share something that has happened to you, please send it on to scottmeert@gnaa.org. We would love to hear from you! Here are just a few of the ones we received this month:
at on e prope rt y i m a nag ed, the office
bathrooms kept backing up. If Maintenance could not clear the drain, we would call the plumbers. We finally decided to have a plumber camera the lines. I will never forget the look on the plumber’s face when he walked into my office to inform me of his findings. After minutes of hesitation he said, “It looks like a monster or some kind of alien!” I was in complete disbelief and had to see for myself. Once I laid eyes on the camera footage, I realized two things: One, the man was NOT exaggerating, and two, I had no idea how I was supposed to explain this one to my boss. I called my Regional Manager, who laughed and laughed and laughed at me, who then called the Director of Renovations who was getting on an airplane. He dropped his luggage and laughed so hard that the stewardess had to check on him to make sure he wasn’t having a stroke. After more disbelief of what I had seen and much research, we discovered that the “Sewer Monster” was actually Tubifex Sewer Worms…aka a Real-Life Sewer Monster. YOUTUBE IT, PEOPLE! – a non ymous
i pi c ke d up a work order for a bad
dishwasher. When I went to the apartment to check it, I realized it was a new dishwasher I had put in two weeks earlier doing the turn. I checked out the dishwasher and ran it through the cycles and it was fine. One week later I got a work order for the same dishwasher. I went to the apartment, turned it on and sat through the complete cycle, with absolutely no problems. One week later another work order came in for the same dishwasher. This time I told
the office to tell the resident to call the office when he was home. The next day he called so I went to his apartment. He let me in and in very broken English told me about his dishwasher and how it was not working. I proceeded to open the dishwasher and it was filled with clothes. I told him I’d be right back as I didn’t want him to see me doubling over laughing. –ron ko m a n
if i c ould write a b o ok about my experiences
in property management, one chapter would be about the time I toured a very cute guy who really liked the apartment and decided to lease. Once we returned to the leasing office and he completed the application, I reviewed it to confirm he had provided all the required information. I noted he included “Sawyer Brown” as his employer. I then said, “I love Sawyer Brown, what do you do for them?” which he replied “lead singer.” Awkward! I would also tell the story about the time as a brand new manager, I bravely started eviction procedures on a resident who had not paid rent and had told me to expect evidence of drugs in his apartment should I ever enter, as he did work for Drug Enforcement (which turned out was not true). When he received the eviction notice he came storming into my office screaming at me, leaning over my desk. On shaky legs, I stood up and asked him to leave or I would call security. He backed off, turned around, and left the office. I was so proud of myself as I turned around and noticed my maintenance staff was standing behind me (a door to the maintenance shop was behind my desk and they heard the resident yelling). Always good to have back up! –ti na ha mor continued on p. 19
18 GNAA
Write a Book, cont. on e ti m e l ong ag o – mind you, this was the early
90’s when things were not so scary – I had a police officer come to the office wanting information about a resident (female). I asked him for identification and he said his uniform was identification enough. Trying to be tough cop, I said no, that I need to see his badge and ID info. He pulled out his driver’s license and I said that did not prove that he was a police officer. I said he would have to have a warrant for the information and he huffed out to his pickup truck and left. Come to find out he saw the girl at his nephew’s ballgame and thought she was cute, and heard her tell a friend she lived at Polo Park Apartments. He was hoping we would give him her name so he could ask her out on a date to the next ballgame. By the way, he was a real police officer, off duty at the time, and they eventually went out on a date with no help from the office. This would be scary today! – na nc y morris
a gentleman failed to pay rent on time and was
turned over to my office for eviction. Upon receiving service of his detainer warrant, he called me to advise that he didn’t pay rent because his son had been kidnapped and he had to use his rent money to pay the ransom. I asked if he happened to have a copy of the police report. Of course, he didn’t have a police report. Turns out, he didn’t even have a son. However, he does now have an eviction on his record! –j en n i fer j . mc c oy
Law Office
Hall & Associates CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation
M. Wesley Hall III
Nathan C. Lybarger
w w w. r e l i a b l e r o o f i n g . n e t
Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042
399 Haywood Lane Nashville, TN 37211
Eddie M. Patterson, Owner
LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
GNAA 19
NAA Advocate
April is RPM Careers Month! Visit rpmcareers.org to learn more.
20 GNAA
Sunday
Monday
Tuesday Wednesday Thursday
1
2
3
News & Events Committee*
April
Easter
8
9
Membership Mornings*
(formerly Membership Connection) 8:30am
14
15
Programs Committee*
16
9am
10:30am
Earth Day
22
Legislative Committee*
23
Microsoft Excel Course* 9am - 12:30pm
29
9am - 4pm
Maintenance Committee*
17
24
Golf Committee*
Hermitage House 12pm
5
6
12
13
19
20
26
27
Statistics Committee* 9am
11
NextGen Head Shot Happy Hour*
18
Board of Directors*
OFFICE CLOSED
9am
9:30am - 12:30pm
Maintenance Luncheon
Saturday
5pm
Maintenance for Managers*
9am
9am
28
10
9am
Communications Committee*
21
Leasing Cheer Camp*
4
9am
8:45am
7
Directory Committee*
Friday
NextGen Committee* 10:30am
25
Community Service Committee* 9am
Trade Show Committee* 10am
30
Gala Committee* 9am
Awards Committee* 10am
*at GNAA office
GNAA 21
March Managers Luncheon Highlights
Lauren, Brentwood Downs; Tammy, Lighthouse; Chad, Multi Family Utility
Joel & Benton, MDX Print Doctors
Sherri, HD Supply; Jill, AMI Construction; Pam & Maria, Lenox Village
Ginny, GNAA; Matt Delman & DJ Hardy, Lebanon Police Dept.; Diane, GNAA
Malcolm, Retreat at Arden Village; Abraham, Artisent Floors; Crystal, Hickory View
Lee, Artisent Floors; Stephanie, Lighthouse
22 GNAA
Timothy & Crystal, IMT Germantown; Mindy, The Grove
Alice, Oakwell Farms; Lacey & Lauralee, CORT; Scott, Pella Tennessee, LLC
Jennifer, Law Office of Jennifer McCoy; Tracey, Lyric on Bell; Stephanie, NTS Development
John, Millennium Music Row; Lori, MAA; Cailei, Millennium Music Row
Mike, Music City Removal; Bertha, Sunrise; Shireece, Urban Housing Solutions
Ryan, ABM; John, Millennium Music Row
Patrice, Progress Residential; Crystal, ProSpec Refinishing
Peggy, Urban Housing Solutions
Lauren, Brentwood Downs; Allison, Bone Dry Roofing
Holly, Freeman Webb; Josh, A-1 Concrete Leveling
NASHVILLE
. . . a company for all your property needs.
F U L L SE RV I C E R E STO R ATI O N CO M PANY Fire • Wa te r • Win d • Sm o ke D a ma g e • Mo l d Re me d i a ti on B io - H az a r d Wa s te C l e a n u p / D i s p o s a l as well a s Tur n K e y S e r vi ce s fo r yo u r e ve r yd ay n e eds.
3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217
(615) 360-0079
Serving The Multi-Family
PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380
Industry Nationwide
Proudly Serving the USA!
1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.
Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service
ONE CALL DOES IT ALL!