CHAIRMAN Stephanie Liston, CAM, CAPS CHAIRMAN-ELECT Jenn Mulholland, CAM VICE CHAIRMAN Katherine Morrow, CAM SECRETARY/TREASURER Andrew Klahn, CAPS, CAM, HCCP, CALP IMMEDIATE PAST CHAIRMAN Tracey Crowe, CAM MANAGERS REPRESENTATIVE Tabitha Knox Gill SUPPLIERS REPRESENTATIVE Maria Williams MAINTENANCE REPRESENTATIVE Brandon Etheridge MANAGEMENT DIRECTORS Melanie Brink Sundae Caudle, CPM Meredith Dixon, CALP Lauren Hartstern Eddie Ivey, CAPS Alicia Jones, CAPS, CAM, CALP Sully Lemmons, CAM, CPM Erick Rocha, NALP Nicole Samson, CPM Julie Stayton SUPPLIER DIRECTORS Nathan Lybarger, Esq. Jennifer McCoy, Esq. Rusty McDonald Lacey Smithson, CALP Alberto Suastegui, CALP, CAM MAINTENANCE DIRECTORS Jeremy Byrd, CAMT, CPO Rusty Guilliams, CAMT, CPO IREM LIAISON Richard Wright, CPM LEGAL ADVISOR M. Wesley Hall, Esq. MDHA LIAISON Norman Deep PRESIDENT Ginny Johnson DIRECTOR OF COMMUNICATIONS & MARKETING Katelyn Cheatham DIRECTOR OF MEMBERSHIP & FINANCE Autumn Stiles STATISTICS & MEMBER SERVICES COORDINATOR Alexis Westergan EDUCATION & MEETING COORDINATOR Anne Angel ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Brad Cather, CPM, HCCP, SHCM, COS Tracey Crowe Andy Gass, ARM Shelley James, CAM, CAPS, CPM Stacey Holt, CAM Andrew Klahn, CAPS, CAM, HCCP, CALP Tammy Lee, CAM Chari Lewis, CAM, CAPS, CPM Stacy L. Molen, CAM Nancy Morris Linda Page, CPM, ARM Susan Sherfield, CPM Lisa Swick, CAPS Zac Ward, CPM
CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS
FEATURES
05 06 07 08 21 27
2023 Gala
Thank You To Our Sponsors
2023 Gala
Chairman’s Award
2023 Gala
Lifetime Achievement
2023 Gala
Beautification Awards
2023 Gala
Diamond Awards
2023 Gala
Trade Show Awards
ASSOCIATION NEWS
04 31 32 34 35 36 37 39
Education
DEI: It’s a Culture
Calendar
Stay up to date
Managers Luncheon
Ugly Christmas Sweater Party
Maintenance Luncheon
Become a Person of Influence
NextGen
Coffee Connection
Education
Collecting with Sass & Class!
Education
Certified Apartment Portfolio Supervisor
Education
2024 Schedule
ABOUT THE COVER 2023 Awards Gala Sponsors
@gnaatn
Cover photo by: John Albani, John Albani Photography
DECEMBER 2023
2023 BOARD OF DIRECTORS
Thank You To Our
Sponsors
Diamond Sponsor NATIONAL ROOF CO
Platinum Sponsor LICRA NASHVILLE
Gold Sponsors BLUSKY RESTORATION • CHADWELL SUPPLY RAM3 CONTRACTING • RASA FLOORS TIMBERLAND PARTNERS • VOLUNTEER PROPERTIES WILLOW BRIDGE PROPERTY COMPANY • ZILLOW RENTALS Favor Sponsor
THE LAW OFFICE OF HALL & ASSOCIATES News & Events
5
Chairman’s Award Ginny Johnson
Rusty Guilliams
6
Jeremy Byrd
Greater Nashville Apartment Association
Lifetime Achievement Mary Bradley
With deep personal pride and immense joy, I stand before you today to honor Mary Bradley, recipient of this year’s GNAA Lifetime Achievement Award. Mary has been involved with the Greater Nashville Apartment Association since 1991 when she moved to Nashville. During this time she has served in all positions, and in 2007 served as President for the association and currently as Chairman of the Statistics Committee. Tonight I would like to speak about the remarkable journey of Mary Bradley, who has wholeheartedly embraced the pursuit of excellence for 38 years. Her unwavering commitment to her team, her company, and her personal standards has become an inspiring benchmark within our organization and the industry. Mary’s leadership shines as a guiding light, not through mere command but through genuine inspiration. She instills a culture of excellence by setting high expectations for herself and those around her. In our conversations, Mary has graciously shared stories of her countless interviews over the years, allowing us a glimpse into her indomitable spirit, love for our industry, and dedication to the people she meets. She shared: “Eleven years ago when interviewing candidates in Florida, the candidate arrived for her 6 p.m. interview and I knew she was not the right fit for my lease-up – not tailored, too much jewelry, casual shoes, not polished. Because she’d shared in the phone interview that she needed the job and was a single mom, I didn’t want her leaving and wondering why I didn’t call, so I asked if she wanted some feedback that would help her on her next interview. I told her to go to TJ Maxx or Marshall’s and get a black jacket, black pants (or navy or gray), a crisp white shirt, pumps, and to choose one ring, one necklace, one pair of earrings – not three of each. A month later on Thanksgiving Day, while I was fixing the feast in the kitchen, my cell pinged. It was a text from her: ‘On this Thanksgiving Day, you are what I am most thankful for. I took your advice and was hired after my next interview. Thank you.’ “While interviewing to fill an open manager’s position recently, I met with one young lady who was darling, but not experienced enough for what we needed. I told her I’d be setting her up for failure if I hired her, but I shared a copy of my guiding principles as some of the things that have made me successful. She texted me the next day saying, ‘Mrs. Bradley, I wanted to say thank you for granting me an interview. I left that meeting with more than I came with. It was a pleasure.’” This is what she gave to that young lady…her guiding principles, something she gave to everyone who interviewed her. continued on p. 33
News & Events
7
Beautification New - 5 Years
1st Place Cortland West Nashville Cortland Partners
2nd Place
3rd Place
The Sound at Pennington Bend
Cortland at the Nations
Willow Bridge Property Company
8
Cortland Partners
Greater Nashville Apartment Association
Beautification 6-10 Years
1st Place Vintage Burkitt Station
Management and Marketing Concepts
2nd Place
3rd Place
3343 Memorial
State Street Flats
Management and Marketing Concepts
News & Events
Lighthouse Property Management
9
Beautification 11-25 Years
1st Place City View
Capreit Residential Management, LLC
2nd Place
3rd Place
The Grove Richland
MAA Cool Springs
NTS Development
10
MAA
Greater Nashville Apartment Association
Beautification 26-39 Years
1st Place South Wind
Freeman Webb Company
2nd Place
3rd Place
IMT Cool Springs
Stewart’s Ferry
IMT Residential
News & Events
Fogelman Properties
11
Beautification 40+ Years
1st Place Ashwood Cove
Freeman Webb Company
presented by blusky restoration
2nd Place
3rd Place
Chelsea Place
Alder Terrace
Freeman Webb Company
presented by blusky restoration
12
Freeman Webb Company
presented by blusky restoration
Greater Nashville Apartment Association
Beautification Best Flowers
1st Place MAA Cool Springs MAA
presented by licra nashville
2nd Place
3rd Place
IMT Cool Springs
Mandolin at Stream Valley
presented by licra nashville
presented by licra nashville
IMT Residential
News & Events
Freeman Webb Company
13
Beautification Best Clubhouse
1st Place Albion in the Gulch
Carter-Haston Real Estate
2nd Place
3rd Place
IMT Cool Springs
Parke West
IMT Residential
14
Greystar
Greater Nashville Apartment Association
Beautification Best Pool
1st Place Aspire Gulch
Dinerstein Companies
presented by volunteer properties
2nd Place
3rd Place
Ashwood Cove
Mandolin at Stream Valley
presented by volunteer properties
presented by volunteer properties
Freeman Webb Company
News & Events
Freeman Webb Company
15
Beautification Best Model
1st Place IMT Germantown IMT Residential
presented by zillow rentals
2nd Place
3rd Place
IMT Cool Springs
The Grove Richland
presented by zillow rentals
presented by zillow rentals
IMT Residential
News & Events
NTS Development
17
Beautification Best Maintenance Shop
1st Place The Sound at Pennington Bend Willow Bridge Property Company
2nd Place
3rd Place
IMT Germantown
Fountains at Meadow Wood
IMT Residential
18
Timberland Partners
Greater Nashville Apartment Association
Beautification Best Renovation
1st Place The Roosevelt
Freeman Webb Company
2nd Place
3rd Place
Keystone Farms
Fairway Meadows
Elmington Property Management
News & Events
ZRS Management, LLC
19
Beautification Best of the Best
IMT Cool Springs IMT Residential
presented by national roof co
20
Greater Nashville Apartment Association
Diamond Awards Multifamily Executive of the Year
Erick Rocha
Volunteer Properties
presented by national roof co
Management Professional of the Year
Tabitha Gill
Timberland Partners
presented by licra nashville
News & Events
Assistant Manager Professional of the Year
Nicole Kerr
Willow Bridge Property Company
21
Diamond Awards Leasing Professional of the Year
Maintenance Professional of the Year
Amy Summers
Paul Gill
Timberland Partners
Service Technician of the Year
Service Technician of the Year
Jamie Chrisman
Sherrice Tapplin
Freeman Webb Company
presented by bravo flooring
22
Steadfast
presented by licra nashville
Freeman Webb Company
presented by bravo flooring
Greater Nashville Apartment Association
Diamond Awards Management Volunteer of the Year
Maintenance Volunteer of the Year
Katherine Morrow
Brandon Etheridge
MAA
Lighthouse Property Management
Supplier Volunteer of the Year
Supplier Professional of the Year
Pamela Adair
Lacey Smithson
Floors First, a Rasa Floors Company
presented by freeman webb company
News & Events
Tolleson, Inc.
23
Diamond Awards Management Company of the Year
Volunteer Properties
Supplier Company of the Year
Floors First, a Rasa Floors Company 24
Greater Nashville Apartment Association
Diamond Awards Go Getter of the Year
Tracey Crowe
Go Getter of the Year
Maria Williams
Maintenance Excellence of the Year
Lighthouse Property Management
News & Events
25
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2023 GNAA TRADE SHOW
A Trip Around the World Best In Show - Local
Law Office of Jennifer McCoy
Best Participation - Local
Best Use of Theme - Local
Chadwell Supply
Breezy PowerWash, Inc.
News & Events
27
2023 GNAA TRADE SHOW
A Trip Around the World Best In Show - National
Summit Roofing - National Roof Co
28
Best Participation National
Best Use of Theme National
Ram3 Contracting
Real Floors
Greater Nashville Apartment Association
2023 GNAA TRADE SHOW
A Trip Around the World Team Spirit
Willow Bridge Property Company
News & Events
29
ARCHITECTURAL DOG PARK PRODUCTS
DOG WASH TUBS
WATER FOUNTAINS
FUN PRODUCTS
PET STATIONS
AGILITY ITEMS
PLAY EQUIPMENT
GYMS FOR DOGS - NATURAL PLAY
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sales@GymsForDogs.com
800-931-1562
30
Greater Nashville Apartment Association
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Sunday
Monday
Tuesday
Wednesday
Thursday
Friday Trade Show Committee
Saturday
1
2
8
9
DECEMBER
9am
News & Events Committee 10am
3
CAM Course
4
9am - 4pm
CAM Course
5
9am - 4pm
Apartment Tour Committee 9:30am
RPM Careers Committee
Membership Committee 10:30am
10:30am
10
11
GNAA Board of Directors
12
9am
Invitation Only 12pm
18
Communications Committee
13
19
Managers Luncheon 12pm
Maintenance Committee
Coffee Connection
7
The Guthrie North Gulch 9am
CAM Course
MEC Breakfast
Monell’s at the Manor 8am
CAM Course 9am - 4pm Fifty Forward Gift Delivery 2pm
9am - 4pm
14
NextGen Committee 9am
10am
Chairman’s Luncheon
17
6
CAM Course 9am - 4pm
15
16
22
23
29
30
Statistics Committee 9am
TNAA Board of Directors 11am DEI: It’s a Culture 2pm
20
21
27
28
11am
24
Christmas
25
GNAA OFFICE CLOSED
26
GNAA OFFICE CLOSED
GNAA OFFICE CLOSED
at 12pm
31 News & Events
31
Lifetime Achievement, cont. from p. 7 • Lead by example • Follow the Golden Rule • Honesty/integrity • Commitment to people – associates, customers, owners • Commitment to excellence – attitude, service, product • Choose optimism • Collaboration, empowerment, accountability • Knowledge is power. Be a lifelong learner. Teach others. • Perfect fundamentals…continually • Challenge assumptions. • Give associates a BIG reputation by which to live. • Acknowledge and reward contributions. • Enable the dreams of others • Excuses – recommend solutions. • Fail forward philosophy • No drama. Stick to the facts. • No surprises – anticipate, plan, inform! • Facilitate productivity at all levels. • Live as you want to be remembered. Mary has lived these guiding principles for her entire career, creating a culture that her teams and coworkers have embraced. One of her managers created bracelets for her managers’ meetings and Leadership Conferences with W.W.M.D inscribed on them; the inscription stood for “What Would Mary Do?”. Her team explained that this was the process of analysis they used. Mary still has several of these bracelets that she kept as a treasured surprise. And I suspect this gesture meant more to her than the long list of industry awards she has received. As a matter of fact, all of us could ask this of ourselves more often: What Would Mary Do? I cannot think of any situation where asking that question would not produce a better result. Mary has the innate ability to inspire everyone around her to strive to make her proud. I hired Mary 11 years ago, and to this day I always hope she walks away from our interactions feeling proud of me and of Arlington News & Events
Properties. I have never worked with anyone in my career who requires and gives so much of themselves. Mary’s attention to detail in the pursuit of excellence is legendary within our company. As anyone on my team will tell you, I am a Big Picture person. I can honestly say that Mary’s attention to detail is both fantastic and frustrating, unique, and challenging; and clearly not something I can replicate. However, it is one of the qualities that truly embodies how she brings about positive change in the world she lives and works in. Since welcoming Mary to our team, she has become more than just a colleague; she has been a mentor, a motivator, and a friend to everyone at Arlington. Our senior leadership and support teams have not only grown but thrived under her guidance. They often recall how Mary’s timely words of encouragement, or a heartfelt note provided them with strength when they needed it most. When we asked Mary about the awards she is most proud of, she responded by saying the notes and cards over the years showing she has made a difference in someone’s life mean more to her than any of the awards she has received. Guiding her decisions and actions for the past 38 years is her principle of “live as you want to be remembered.” That is her legacy. And I know that in the coming years I will continue to ask myself “What Would Mary Do?”. I will ask it when I see someone who needs a word of encouragement, I will ask it when I see someone who is young in our industry and might need Mary’s guiding principles for success. I will try to mentor and encourage our associates and team members, because that is what Mary would do. And I will be the better leader and manager for asking the question. Tonight, for her extraordinary contributions and the countless lives she has uplifted, we firmly believe no one deserves this Lifetime Achievement Award more than Mary. Mary, I love you and your Arlington family loves you, and we are endlessly grateful for your leadership, and proud to stand alongside you as you receive this award. 33
News & Events
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