February 2022 | News & Events by Greater Nashville Apartment Association

CHAIRMAN Tracey Crowe, CAM CHAIRMAN-ELECT Stephanie Liston, CAM, CAPS VICE CHAIRMAN Jenn Mulholland, CAM SECRETARY/TREASURER Katherine Morrow, CAM IMMEDIATE PAST CHAIRMAN Stacey Holt, CAM MANAGERS REPRESENTATIVE Holly Wauford, CPM SUPPLIERS REPRESENTATIVE Mark Darnell MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT, CPO MANAGEMENT DIRECTORS Brigitte Byron, CAM Meredith Dixon, CALP Tina Hamor Eddie Ivey, CAPS Sully Lemmons, CAM, CPM Nicole Samson, CPM Wes Schmitz Giovanna Suastegui, CAM Alice Ward, CAM, CAPS Dee Wilson SUPPLIER DIRECTORS Nathan Lybarger, Esp. Jennifer McCoy, Esq. Loyd Owen, CAS Lacey Smithson, CALP Alberto Suastegui, CALP, CAM MAINTENANCE DIRECTORS Jeremy Byrd, CAMT, CPO Diane Mason, CAMT, CPO IREM LIAISON Richard Wright, CPM LEGAL ADVISOR M. Wesley Hall, Esq. MDHA LIAISON Norman Deep PRESIDENT Victoria Tobin DIRECTOR OF EDUCATION & EVENTS Ginny Johnson COMMUNICATIONS MANAGER Katelyn Cheatham STATISTICS Bobbi Turner, ARM MEMBERSHIP MANAGER Autumn Stiles FINANCE MANAGER Courtney Helms ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Brad Cather, CPM, HCCP, SHCM, COS Kirby Davis Faye Ellis, CPM Andy Gass, ARM Shelley James, CAM, CAPS, CPM Andrew Klahn, CAPS, CAM, HCCP, CALP Tammy Lee, CAM Chari Lewis, CAM, CAPS, CPM Stacy L. Molen, CAM Nancy Morris Linda Page, CPM, ARM Ellen Parker Susan Sherfield, CPM Lisa Swick, CAPS Zac Ward, CPM Joyce Wolfe @gnaatn

CONTENTS

GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 07 09 11 15 17 19

It’s the Law Debt Collection and Social Media

Now Featuring Freeman Webb Company

On Trend All About That Pattern

Feature Package Volume Projections

Managers Tips for a Stressed Property Manager

Next Gen Committee Mentorship Program

Next Gen Rising Stars Series

ASSOCIATION NEWS

08 14 18 20 21 22 23 27

February Maintenance Luncheon Fire Suppression Systems

February Managers Luncheon The 2022 GNAA Committee Review

St. Patty’s Day Mixer The Pub Nashville

Maintenance Mania Gear Up!

New Members Welcome!

Education Conference Educate, Inspire, Motivate

Calendar Stay up to date

March Maintenance Luncheon Maintenance Mania

ABOUT THE COVER Freeman Webb Company

Thank you to our sponsor: Contractors Inc.

Cover photo by: John Albani, John Albani Photography

FEBRUARY 2022

2022 BOARD OF DIRECTORS

NASHVILLE

. . . a company for all your property needs.

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IT’S THE LAW

Debt Collection and Social Media The New Rule You Need to Know As we are all painfully aware, since the establishment of the Consumer Financial Protection Bureau (CFPB), the practice of debt collecting has become a not-so-fine art of jumping through various consumer-friendly hoops that, if you ask most debt collectors, are specifically designed to make life miserable for those attempting to collect debt. However, one new rule recently established by the CFPB might just give debt collectors everywhere cause to celebrate – even if it is just a tiny victory.

This “is a significant step forward in updating outdated collection practices that [especially] hurt small businesses,” the Association of Credit and Collection Professionals, the largest group representing collection agencies in the United States, said in a statement. “Collection professionals are uniquely trained to provide flexible payment schedules and emergency hardship assistance, and consumers will now reap these benefits more efficiently.”

Your Debt Collector is Facebook Friendly Now

What to Keep in Mind

What was off limits before is off limits no more! Effective November 30, 2021, debt collectors now have the ability to contact consumers via social media. Platforms such as Facebook, Twitter, Instagram and the like are now fair game, so consumers should expect to start seeing debt collectors slide into their DMs. What’s more, unlike with phone calls, in which debt collectors have a set limit on the number of times they can call a consumer, the CFPB has not placed a limit on the number of times an individual can be contacted via these platforms.

While this new rule is certainly good news for debt collectors, keep in mind that previously established CFPB rules still apply. This means that no matter the method of contact, consumers still have the right to dispute a debt, request debt validation, or opt out of receiving social media messages. Furthermore, contact via social media is relegated to private messages only. Posting a message on a consumer’s Facebook page is a big no-no and could leave a collection agency open to lawsuits. For more information, visit the CFPB’s website: https:// www.consumerfinance.gov

JENNIFER MCCOY, ESQ.

Law Office of Jennifer McCoy

News & Events

NOW FEATURING

Freeman Webb Company Realtors, based in Nashville, Tennessee, is one of the largest owners and operators of apartments in Middle and East Tennessee, owning and managing more than 16 million square feet of multi-family, office and retail space throughout the Southeast and Midwest. The company was founded by Bill Freeman and Jimmy Webb in 1979 when the two volunteers at the Nashville Junior Chamber of Commerce became best friends. In 2014 Freeman Webb acquired First Management Services and then merged with Continental Property Management company in 2020. 2021 was an incredible year for Freeman Webb with the addition of 2,600 units to the portfolio, multiple awards such as Top Workplaces by Knoxville News Sentinel and The Tennessean for the fifth consecutive year, and recognition as a Top 40 multi-family property management firm. Freeman Webb was also the proud recipient of the 2021 NAA Excellence Award for National Rehab Community of the Year in addition to the 2021 Multi-Housing News National Rehab Community of the year. These were just icing on the cake for all the other awards the Freeman Webb Communities receive each year such as Best Places to Live along with beautification awards, all accomplished by a large number of dedicated and professional team members.

News & Events

Freeman Webb offers both its clients’ assets and its employees a stable environment in which to thrive and grow. We take great pleasure in seeing our employees grow in the business and are dedicated to furthering the education of all our team members. In 2021 sixteen Freeman Webb team members received professional designations. Additionally, our own training team provided over 800 hours of in-house training to our team members. Our goal is to empower people to exceed expectations by giving them the adequate resources and clearly defining expectations. We celebrate our successes and value the diverse teams that make them happen. We believe the unique stories and experiences of our team members make up the very fabric of Freeman Webb. We are a team first and a company second. At Freeman Webb our mission and goal each day is to provide a caring service and an impeccable product as well as to foster personal, memorable connections with each and every person whose path we cross, regardless of station or status. We anticipate the needs of others, and communicate compassionately about what matters most to them, because we show compassion in all situations and in every relationship with our colleagues and customers.

ON TREND

All About That Pattern by Lisa Gunderson, Bristol Development

This spring it’s all about that pattern Creating connection has never been more critical in residential. The look and feel of things evoke a sense memory. The aspirational aspect is key, whether recollection of home or the most sophisticated resort experience. As the dream weavers, our role is to create spaces where prospective residents make those connections, so they lease with us. Adding texture, dimension, and elegance has never been more accessible or affordable. New buildings have embraced an impact wall in the common area design with these new designs. Various themes of ethereal prints, depth, and angular patterns with metallics appear in the latest communities. The ultramodern feel is enhanced with textured wall coverings, furniture, and die-cut fabric designs, giving the feeling of luxury without the

substantial cost. New impact wall coverings average under $2,000 for a ten-square-foot area. Using these same materials, another emerging trend nods to the past. Mid-century modernist office trends embrace darker color schemes with darker palettes. We have seen the resurgence of the houndstooth pattern in fabrics used in seating areas. Faux leather wall covering adds that next-level touch in these areas. Amenities can be easily updated with more than just paint for existing communities. That traditional accent wall can instead be covered with photo-realistic vinyl graphics, allowing you to add color, context, and threedimensional interest. Adding warmth and visual interest through patterns creates a connection for your residents. The average cost of these pre-printed designs is under $100 on Amazon.

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FEATURE

Package Volume Projections by Michael Patton, Fetch With the emergence of Covid-19 in 2020, package delivery increased significantly in apartment communities. Renters turned to e-commerce to fulfill all their shopping needs. As a result, property managers encountered numerous package deliveries to their communities and faced the unforeseen consequences of storage limitations and distribution difficulties. Unfortunately, the data suggests that the trend is not slowing anytime soon. On the contrary, it supports that e-commerce will only increase over the next few years. Fetch, a national off-site package solution company for multifamily communities and now serving 3,756 units and 15 communities in Nashville’s market, has released its three-year projection for package volume. As the coronavirus emerged in February 2020, package volume accelerated to 29% above figures from the previous year. It continued to rise throughout the year, with an average of 10 packages per apartment in May 2020. When the government and state representatives lifted mandated closures and stay-at-home orders, the exponential growth of package volume continued. Fetch predicts that the trend will continue to escalate for 2022 and 2023. The company reported a slight reduction to 8.19 packages per apartment home in

MICHAEL PATTON

CEO and Founder, Fetch

2021 but anticipates that the rate will climb in 2022 to 9.41 packages per apartment home. As of January 2022, Fetch is handling 7,660 packages a week for the Nashville market – totaling to over 30,000 package deliveries to apartment communities. By 2023, the multifamily industry can expect to see 10.65 packages per apartment home each month. As the package volume flow increases, so does the responsibility of property managers to accept and distribute packages to their communities. With the average leasing office measuring roughly 800 cubic feet, property managers are overwhelmed with managing an increased package volume in small office spaces. Fetch estimated they will handle 26,898,393 cubic feet of packages for the year 2022 – which could fill 33,623 leasing offices. By 2023, it is estimated to reach 47,882,270 cubic feet – which could fill 59,853 leasing offices. Since the new package flow has surpassed the capacity of most multifamily properties, apartment communities are seeking off-site package solutions to lessen the stress of managing packages within confined spaces. One fact is certain: e-commerce will continue to alter how apartment communities handle package distribution processes in the multifamily space.

Michael Patton, CEO and founder of Fetch, stated, “E-commerce saw a rapid acceleration due to the pandemic, but data indicates that level has yet come down, and in fact it is estimated that e-commerce will continue to trend roughly 30% higher than last year.” Information provided by Marlena DeFalco, LinnellTaylor Marketing, marlena@ linnelltaylor.com

News & Events

January Event Highlights

General Membership Meeting

Suppliers Luncheon

General Membership Meeting

Suppliers Luncheon

The Art of Collections

MANAGERS

Tips for a Stressed Property Manager by Holly Wauford New year, new you! You set your goals, make your resolutions, etc. You have good intentions to complete them and to achieve them. I am confident the most common resolution is, “I want to be less stressed.” We all have stress, and as property managers we also have a significant amount of pressure. From the second we wake, we check and answer our emails, mainly emails our regional managers sent the night before, moving on to our regular day-to-day activities like walking the dogs, getting our children to school, etc. We have not even made it to the property yet, and we are already engaging in stress. Once on the property, you are immediately bombarded with the trash, your landscaper, a resident who hit your gate again, and before you know it you end up with gate arms in your car before even setting foot in the office. Three residents stop you on the way into your office. Then, three employees want to talk to you about what happened in 4F. It’s 7:59 a.m., and you are sitting down at your desk to do payroll. Not happening yet; you have 17 more emails from your regional who never sleeps. Secretly and in my opinion, I feel that some regionals are vampires. All these things happen before 8:00 a.m. Then, the doors open. My point to all this is that Property Managers, Community Managers, etc., have a lot of stress. I spent

HOLLY WAUFORD

ten years as an assistant manager, and I have seen many stressed-out managers. I never fully understood being stressed at work until I stepped into their shoes a few years ago. I always thought, I do all the work, what do they do? They worry about everything. They have to make sure every “I” is dotted, and every “T” is crossed from the smallest to the most extensive details. I have been on-site as a manager for about four years now. I have had low-stress and high-stress properties. Everyone reacts to stress differently. My hair falls out, and I cannot sleep at all, so I work; I am that vampire aspiring regional coming to an inbox near you. It took me a while to figure out what to do to release my stress. Here are a few tips that help me, and I hope they will help you.

Make a to-do list. As an effective manager, you must make a to-do list, even if you don’t mark anything off it and it is 11 pages long. You have it to make sure you feel like you are more organized.

Volunteer. I love to help and volunteer; I cannot say no to anyone. This is my resolution every year of my life for the rest of my life. I have every second of my life planned. My planner is like a hairdresser. I have appointments every 15 minutes. I tell you all these things too, so I know how you feel. I know you are busy, I am sure you are more active than I am.

Take your time. I have learned that you MUST take time for yourself. I get physically ill when I don’t take time for myself. continued

News & Events

Managers, cont. Those would be the only days I would call into the office because I am not wasting any PTO time on being sick. I have a trip planned, if you know me. I suggest traveling as a great relief of stress, even down a wrong-turn street. You never know what you may find. Taking a break is essential, and it is not an option or a privilege. It is required. In fact, employees cannot be required to work more than three hours without a rest break. So take your time. I had to learn that work will be there when you get back. If not, someone else can do it. It took me several trips and breakdowns to get that through my head.

Care for your well-being both mentally and physically. I learned that you need to take care of yourself. I know some people drink a glass of wine or a bottle of wine. I found out that I am not a drinker but a work-outholic. This is my me time. I started it due to a health issue, but I continued it because it made me feel better; I thought clearer, I was in a better mood. I take one hour for my workout, for myself, and I love it. I tell everyone to try exercises. Run, do an F45, or do an orange theory workout. Do anything that takes your mind away from work for at least an hour of the day. I couldn’t walk a flight of stairs to show an apartment. Now, I can sprint them. Not only do I feel better when I am showing an apartment and have to go to the third floor, but I can also still talk to the prospects.

Disconnect. Disconnect from your workplace. I had learned I should not take my laptop or email on vacation. I had someone cut my email off, so I was not tempted to check it. Even during my workout sessions, I would continue to leave my watch on and take text messages or phone calls in the middle of it. Nope, not anymore. I give 23 hours of my day to others and my job. I had to learn to disconnect.

Take this 10-minute challenge and do something for yourself. I want to challenge you to start with 10 minutes and do something for you. Put your phone down, shut the door, sit in your car, find a song that makes you happy, turn it up and be a star in your car, and breathe. Do something for yourself. If you don’t, you won’t be your best. No one else will. You deserve to be your best. And FYI, if you want to come to work out with me, let me know. I love working out with my friends. So figure out what may make you happy, and you look forward to doing it every day. My point is to find something to do to relieve the stress. It will eat you alive. It will break you down. I have sat at my desk before and messy-cried almost every day to do my job. So if it makes you feel better, it can’t be that bad.

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Greater Nashville Apartment Association

NEXT GEN COMMITTEE

Next Gen Mentorship Program In 2021 the Next Gen Committee successfully launched a new Mentorship Program, and it is something we are very excited to continue in 2022. The NextGen Mentorship Program is open to all members of the GNAA who are interested in participating in the program by connecting with a mentor or a mentee. This includes Management, Maintenance and Supplier members. The program provides a unique benefit to GNAA members who are new to the association, new to the field of multifamily or simply would like to connect with a fellow seasoned leader for guidance, advice and support. At the same time, the program offers an opportunity for longstanding members of the association and leaders and veterans in the multifamily industry to provide this support and direction. Read on for some testimonials from our mentors and mentees who found their partnerships to be very successful!

Mentor Testimonials My involvement in the NextGen Mentorship Program has been nothing short of amazing! I’ve been paired with a new business owner with whom I’ve enjoyed sharing my experiences and lessons learned from building a company. Although I like to think I’ve helped him, I certainly know he has helped me – being exposed to fresh new ideas and the excitement of starting something new has been so positive and rewarding! As a Mentor, I find that through combining accountability, connection, and growth the Mentee and Mentor are both able to grow. I learn just as much from being a Mentor as I would if I was a Mentee. It’s a chance to give back as well as receive a rewarding benefit. Some best practices are to have clearly articulated S.M.A.R.T. goals and keep the relationship simple. S.M.A.R.T. stands for Specific, Measurable, Attainable, Relevant, and Time-Bound. Keep it simple by meeting at regular intervals, often at the same place, for about an hour each time. Why get involved? Well, many people only learn from their mistakes; what if you could learn from someone else’s? Without hesitation I volunteered as a Mentor when the Next Gen Committee announced the initiative to launch this program. I was excited about the opportunity to share my passion for the industry with someone equally passionate about their career path in multifamily. We continued to talk, email, and meet in person for several months, each interaction offering both of us an opportunity to gain knowledge. That’s the thing with multifamily – you can (and should) be a lifelong learner. No day is the same, no situation is the same, processes and technology evolve, methodologies change, laws are updated and even the way we serve our residents regularly changes. This Mentorship program should be beneficial for both the mentor and the mentee. You will take from the program what you put in. The time I spent with my mentee fed my soul and we will continue to be in touch. I will gladly continue to answer any questions she may have or simply offer an ear to an industry colleague. It was a pleasure to serve in the GNAA Mentorship program and I would highly recommend it to anyone considering participation!

Mentee Testimonials The GNAA mentorship program has been an excellent experience for me so far. Being relatively new to the industry, my mentor has really been able to help me conceptualize some of the higher-level principles involved in property management. His input and feedback have been really valuable as I refine my skills and expand my knowledge base. It’s great to be able to have an outside perspective to be able to meet up with, run ideas by, and learn from. Our conversations have provided me with action steps to execute in my current role which hopefully result in better outcomes for the community I work at, company I work for, and myself as I look to progress my career in the future.

What’s working with your partner? Tips/tricks to making it successful. A couple of things I try to hold myself accountable for: • Respecting the mentor’s time by handling scheduling, note taking and following through. Most mentors are likely super busy. Try to make it low hassle for them to engage. • Preparing for each meeting and prioritizing what needs get done and what topics to cover. At the end of the meeting recapping takeaways and next steps – it helps you both digest what was covered. • Not asking questions that can be answered by Google. • Treating any introductions made by the mentor with as much respect and enthusiasm as I would the mentor. • Seeking out opportunities to give back/reciprocate – whether it’s through business referrals, time, or supporting causes they care about. • Pass it on some day. “A society grows great when old men plant trees in whose shade they shall never sit.” –Greek proverb • Would you recommend the program to others? Yes! Even the best players need a coach.

We had several very successful mentorship pairings in 2021 and look forward to many more in 2022! If you are interested in participating in the mentorship program as a mentor or mentee, please contact Ginny Johnson at the GNAA office or the Next Gen Committee Chairs, Nathan Lybarger with The Law Office of Hall & Associates or Meredith Dixon with NTS Development Company.

Testimonial contributions by: Jennifer McCoy, The Law Office of Jennifer McCoy; Joel Sanders, Apartment Insiders; Tammy Lee, Wood Residential; Wyatt Irwin, Commonwealth at 31 Apartments; George Vallone, Nuveldy’s Apartment Turnover Services

News & Events

NEXT GEN

Rising Stars Series NICOLE SAMSON – Regional Vice President, Carter-Haston Real Estate Services, Inc. Years in the Industry 25 years

Volunteer Positions Currently and Previously Held

What is your favorite thing to do on the weekends? Hang out with the family, hiking and lots of travel.

NexGen Committee Co-Chair; 2022 Management Director, GNAA Board of Directors

Do you have any pets?

What brought you to the apartment industry?

Coolest place you’ve ever traveled?

A summer gig to earn money and travel the world. Twenty-five years later, it has been a really long but great summer!

Cinque Terre, Italy

Was this career path something that was always on your radar? I was originally in school for interior design.

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry? Growing up we always lived in apartments, so I guess I was made for the industry.

Why is property management an attractive career path? It is an industry you can start out in with no experience, and with a lot of hard work you can earn your way up the ladder.

Best professional advice you’ve ever been given? Eat the frog one bite at a time. I think sometimes we can easily be overwhelmed by the amount of work on our plates. When you stop and handle one item at a time you’ll find you will be able to accomplish the tasks at hand.

News & Events

2 Goldendoodles!

Give us a fun fact about you! I lived in Bruges, Belgium for six months in my twenties.

What upcoming GNAA event are you excited to attend and why? Gala Awards. I missed seeing everyone last year!

Do you have a motto you live by? “Go big or go home, but either way do it in a red pair of shoes” –Dolly Parton

If you could get a “do over” for something in your career, what would it be and why? I don’t really have a “do over” event. Everything opportunity I’ve taken or not has led me to here and I’m loving my life!

Any advice you could give to the rising stars of GNAA? Decide what you want and align yourself with people who have the same mindset. Those people will continue to push you towards your goals when you are ready to give up!

NEW MEMBERS MANAGEMENT COMPANIES Cushman & Wakefield Tara McBride 9700 Turnbridge Ct. Brentwood, TN 37027 615-714-9978 tara.mcbridge@cushwake.com JCF Living Tina Griffith 2210 Spedale Ct. Spring Hill, TN 37174 615-614-2059 tgriffith@jcfre.com Parasol Property Management Zak Pandino 3250 Dickerson Pk., Suite 114 Nashville, TN 37207 615-657-7587 zak@parasolmanagement.com ZRS Management, LLC Anne Adams 2089 Trout Trail Murfreesboro, TN 37129 615-430-1191 ama@zrsmanagement.com

APARTMENT COMMUNITIES

Accent Edgewood Tyler Gentry 2165 Nolensville Pk. Nashville, TN 37211 615-544-6330 edgewood-pm@pegasusresidential.com Alta Foundry 640 21st Av. N. #115 Nashville, TN 37203 629-241-1300 live@altafoundry.com Colonial Village 1200 Hatcher Ln. Columbia, TN 38401 931-381-9715 colonialvillage@ismrem.com Cross Court 550 Crossway Ave. Murfreesboro, TN 37130 615-893-3619 manager.crosscourt@freemanwebb.com

News & Events

Flats on Water’s Edge Rayvaughn Clay 3940 Bell Rd. Hermitage, TN 37076 844-271-7924 rayvaughn.clay@dominiuminc.com

Bodyguard, LLC (Hoplon) Jake Gideon 4400 Chickering Ln. Nashville, TN 37215 615-945-9952 jake.gideon@intrinsicvaluellc.com

Haven at the Gulch Karla De Jesus 641 Division St. Nashville, TN 37203 kdejesus@porticopm.com

Broadcast Music Inc. (BMI) Jessica Frost 10 Music Sq. E. Nashville, TN 37203 jfrost@bmi.com

Pointe at Five Oaks Annmarie Silva 200 Five Oaks Blvd. Lebanon, TN 37087 615-757-9411 asilva@west-shore.com

ClearVENTS, Inc. Susan Barr 15559 Union Ave. #106 Los Gatos, CA 95032 408-314-2269 susan@clearvents.com

Sentral SoBro Allison Stroud 516 Lea Ave. Nashville, TN 37203 636-358-0728 astroud@sentral.com

Eriter Equity Jason McGlothren 2717 Longstreet Ave. Pleasant View, TN 37146 615-767-9128 eriterequity@gmail.com

Timber Trails 2224 Hamlet Hill Dr. Nashville, TN 37013 615-953-1401 timbertrails@hndllc.com

Knock CRM Matt Job 615-498-7117 mjob@knockcrm.com

Wycliffe Court 1225 E. Northfield Blvd. Murfreesboro, TN 37130 615-896-9478 leasing.wycliffecourt@freemanwebb.com

SUPPLIERS

A-Way Handyman Services Aaron Whitman 3229 Mayer Ln. Nashville, TN 37218 615-568-2641 Awhitman185@gmail.com BHS, LLC Jason 101 Creekside Crossing Brentwood, TN 37027 615-568-9339 jason@nashvillebhs.com

Land Corps Landscaping Jeff MacDonald 9435 Weatherly Dr. Brentwood, TN 37027 916-955-6608 jeff@landcorps.net Luxe Trash Valet Braden Huff 1216 Gallatin Ave. Nashville, TN 37206 615-861-7886 info@luxetrashvalet.com Shank Kothare State Farm Agency Shank Kothare 4971 Lebanon Pk. Nashville, TN 37138 615-885-8983 shank@shankinsurance.com

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Sunday

Monday

Tuesday

Wednesday

News & Events Committee**

Thursday

Friday

FEBRUARY

9am

CAMT Course**

9am

CAMT Course**

Communications Committee** 9am

9am

Directory Committee••

Saturday

CAMT Course**

9am

CAMT Course** 9am

9am

Membership Committee•• 10:30am

Valentine’s Day

Managers Luncheon**

17 Strategic Planning Session • BOD

11:30am

Statistics

Committee•• 9am

Maintenance Committee••

10am

Presidents Day

Board Orientation & Meeting**

Diversity, Equity, & lncluslon Committee•• 9am

Maintenance Luncheon

Hermitage House 12pm

Golf Committee••

9am

Trade Show Committee••

Education Committee** 9am

10am

*held via Zoom **at GNAA Education Room

News & Events

February 2022 | News & Events

Articles inside

Next Gen

Feature

New Members Welcome

Now Featuring

Next Gen Committee Mentorship Program

Managers

It’s the Law