Let the Good Times Roll
Key Control
User-friendly touch screen makes key pull quick and easy
Instant reports and audit trail on touch screen and website
Fingerprint scanner assures only authorized staff can access system Interface
• Bilingual • Built-in door alarm
2024 BOARD OF DIRECTORS
CHAIRMAN
Jenn Mulholland, CAM
CHAIRMAN-ELECT
Katherine Morrow, CAM
VICE CHAIRMAN
Andrew Klahn, CAPS, CAM, HCCP, CALP
SECRETARY/TREASURER
Eddie Ivey, CAPS
IMMEDIATE PAST CHAIRMAN
Stephanie Liston, CAM, CAPS
MANAGERS REPRESENTATIVE
Holly Duren
SUPPLIERS REPRESENTATIVE
DJ Arbogast
MAINTENANCE REPRESENTATIVE
Emir Skopljak, EPA, CAMT, CPO
MANAGEMENT DIRECTORS
Melanie Brink, CAM
Sundae Caudle, CAPS
Tabitha Gill
Lauren Hartstern, CAM
Alicia Jones, CAPS, CAM, CALP
Sully Lemmons, CAM, CPM
Erick Rocha, NALP
Nicole Samson, CPM
Julie Stayton, CALP
Laura Watkins
SUPPLIER DIRECTORS
Nathan Lybarger, Esq.
Jennifer McCoy, Esq.
Rusty McDonald
Bridget Opfer
Maria Williams, CAM
MAINTENANCE DIRECTORS
Brandon Etheridge
Rusty Guilliams, CAMT, CPO
IREM LIAISON
Shelley James, CAM, CAPS, CPM
LEGAL ADVISOR
M. Wesley Hall, Esq.
MDHA LIAISON
Norman Deep
PRESIDENT
Ginny Johnson
DIRECTOR OF COMMUNICATIONS & MARKETING
Kendra Love
DIRECTOR OF MEMBERSHIP & FINANCE
Autumn Stiles
COMMUNICATIONS & STATISTICS
COORDINATOR
Lauren High
EDUCATION & MEETING COORDINATOR
Anne Angel
ACTIVE PAST CHAIRMEN
Mary Bradley
Stephanie Burns, CAPS, CAM, CALP
Tracey Crowe, CAM
Andy Gass, ARM
Stacey Holt, CAM
Shelley James, CAM, CAPS, CPM
Andrew Klahn, CAPS, CAM, HCCP, CALP
Tammy Lee, CAM
Chari Lewis, CAM, CAPS, CPM
Nancy Morris
Linda Page, CPM, ARM
Susan Sherfield, CPM
Lisa Swick, CAPS
Stacy L. Taylor, CAM
Zac Ward, CPM
Our 2024 Sponsors
the Stage
spirit!
Lyceum
Accolades
to the Top, Leading the Nation
Dependable
Stars Series: Jacob & Adrienne Shumaker
Meet Our 2024 Sponsors
The 2024 GNAA Trade Show is just weeks away and it’s set to be one for the record books with more than 180 vendors at this year’s event. The event, which is themed “Let the Good Times Roll,” is set for July 25 at the Farm Bureau Expo Center in Lebanon. The event will start at 4 p.m., and end at 7 p.m.
There are plenty of awesome prizes from bicycles and electric scooters to big screen TVs!
Management companies and apartment communities can sign up to attend at www.gnaa.org/events.
The event wouldn’t be possible without the support of our sponsors.
GOLD SPONSORS
ATI Restoration
Established in 1989 by Gary Moore, ATI Restoration, LLC is the nation’s largest family-operated disaster recovery services firm.
Headquartered in Anaheim, CA, the company specializes in restoration, environmental and reconstruction services following natural and manmade disasters with an unwavering commitment to customer service. The company operates out of 60+ branch offices nationwide with over 2,000 employees.
Bravo Flooring
Bravo Flooring was founded by a Silver Star Marine, making them a veteran owned business that services Middle and East Tennessee, with Nashville being the “home base.” As a company, Bravo Flooring strives to win over multi-family customers with strong communication and offering same/next-day services. Services include but are not limited to the following: Carpet, vinyl, LVP, subfloor, and baseboard work.
Chadwell Supply
Chadwell Supply is the largest privately-owned maintenance, repair and operations (MRO) supply company in the United States. Exclusively focused on serving multifamily communities, their team partners with property owners, managers, and maintenance professionals, working hard every day to make their lives easier. Their success is a direct result of a passion for providing unforgettable service. Chadwell Supply is a knowledgeable, solution-oriented partner their customers know they can trust.
Law Office of Hall & Associates, PLC
The Law Office of Hall & Associates is available to help the multifamily industry with all their legal needs. The Law Office of Hall & Associates has been a member of the Greater Nashville Apartment Association for years and currently serves as a 2024 Education Sponsor. Stop by their booth at the 2024 GNAA Trade Show for more information.
LAW OFFICE
HALL & ASSOCIATES, PLC
Servpro of Wilson County
Servpro gets to help people through a tough time. For more than half a century, the compass guiding them has remained the same – serving others professionally. Their mission, vision and purpose steers their actions and decisions as they continually evolve and grow. Servpro offers a comprehensive range of services including water damage restoration, fire damage restoration, mold remediation, storm and disaster recovery, residential and commercial construction, roof tarp and board-up services, large loss response, emergency readiness planning, and specialized commercial services. Additionally, they provide extensive cleaning services such as general cleaning, specialty cleaning, air duct/HVAC cleaning, biohazard and crime scene cleaning, virus/pathogen cleaning, document restoration, odor removal, vandalism and graffiti removal, carpet and upholstery cleaning, as well as ceiling, floor, and wall cleaning, and draperies and blinds cleaning.
Wheeler, Inc.
Wheeler, Inc. is a family owned and operated contracting business based in Nashville. They were founded on the principles of superior customer service and a belief in the Golden Rule: Treat their customers, vendors, and employees as they would have them treat us. This mindset guides their long-term vision and daily decisions. Everything they do must provide a valuable benefit to their customers in addition to the rewards it brings to their company and their employees. In this way, they operate in a win-win environment. Their slogan, “Professional Service with a Personal Touch,” also enforces their commitment to the highest standards of workmanship, integrity, and service with a genuine concern for their customers.
LANYARD SPONSOR Signal of Nashville
Signal Security is a globally recognized, industryleading, security partner revolutionizing the industry by making local ownership their strategy. They provide peace of mind so residential, commercial, retail and industrial customers can pursue their passions in life. They are active members in their communities, dedicated to ensuring safety. They hold themselves to a level of transparency that makes them more than simply accountable – they’re invested. By applying global thinking to their local ownership model, they ensure their owners and officers are an active and
visible presence in their local communities. Signal is the clear voice in the night, the alert eyes safeguarding what’s valuable to you. They are a steady, highly visible partner helping you protect you, your community, and your property.
T-SHIRT SPONSOR
ICU Security
Custom surveillance is their specialty – supporting clients is their passion. Most businesses already have cameras; people go past them throughout the day with the belief they are not working. By strategic placement of spot monitors and coaching clients to point out positive things they see on camera, this gives daily reminders to everyone that their cameras work.
ICE CREAM SPONSOR
Rasa Floors
FOOD SPONSOR
LICRA-Nashville
LICRA-Nashville is a locally owned and managed business founded in December 2000 with the aim of providing quality services that will guarantee the satisfaction of their customers. Rest assured, they use the best technical equipment to provide services that suit your needs perfectly. They are fully licensed, bonded, and insured to handle any domestic, industrial or corporate project. They have become the industry leader in Nashville by providing exceptional cleaning and maintenance services. They’re passionate and strive to achieve excellence in their work so you’re completely satisfied.
Rasa Floors was founded on the simple premise to relieve key frustrations of property managers by providing quality products and extraordinary service. From online and mobile app account management and next-day/same-day installations to being open and fully staffed Monday through Friday, they pride themselves on understanding the needs of the multifamily housing industry like nobody else! From New England to the Southwest, they can now service two-thirds of the largest U.S. metropolitan markets with 21+ service centers across 18 states! They are fast, they are open, and they are dedicated.
NAME BADGE SPONSOR
HD Supply
Supplies, solutions and savings – all from one source. HD Supply has more than 40 years of experience supporting their customers with leadership positions in maintenance, repair, and operations (MRO). With 40+ distribution centers spread across 25 states, HD Supply provides an expansive offering of high-quality, name-brand, and proprietary products. HD Supply serves customers across the maintenance, repair, and operations market sector by delivering supplies and services needed to maintain and upgrade multifamily, hospitality, healthcare and institutional facilities. While primarily serving businesses, all consumers can set up an account and make purchases.
OFFICIAL BAG SPONSOR
Xfinity Communities
WATER SPONSOR
Protective Flooring
Customized solutions for your property. Every community is unique. That’s why they tailor solutions to your property, from multidwelling units (MDU) to single-family communities, campuses, assisted living, hospitals, and more –to give you and your residents the best experience possible. Future-ready technology, designed for property managers. Discover how Xfinity Communities makes managing your properties – and living in them – simpler and more innovative than ever. Be future-ready with an advanced network built right into your property, giving your residents easy access to powerful connectivity.
Dedicated to superior service, value, integrity, and craftsmanship, Protective Services is driven by an overwhelming commitment to their customers. Serving the multi-family industry including apartments, townhomes and condominiums for over 40 years, you can trust Protective Services. Their product knowledge, xperience, and competitive pricing will ensure your success. They are an active member of the Better Business Bureau, the Apartment Association of Greater Memphis, the Greater Nashville Apartment Association, and the National Apartment Association.
Join us at the Trade Show
Hey, Property Managers, Maintenance Professionals, and Management Company Officials!
Have you signed up for the 2024 GNAA Trade Show? Join us on July 25 at the Farm Bureau Expo Center in Lebanon for a spectacular event featuring 180 vendors—all GNAA members—offering solutions to your property’s most pressing issues.
This year’s trade show promises to deliver unparalleled insights, practical problem-solving sessions, and invaluable team experiences.
Connect with industry leaders, explore the latest vendor exhibits, and gain knowledge of new products and services that can elevate your property management strategies. Don’t miss this opportunity to enhance your professional network and discover innovative solutions!
We need you to storm the stage
Who has the most team spirit? Find out at this year’s GNAA Trade Show on July 25th, where we’re thrilled to present our exciting Storm the Stage event! We are inviting management companies to showcase their team spirit in a vibrant and energetic atmosphere. This is your chance to pick a time slot, select a song that resonates with your team, and put on a performance that will leave everyone in awe. Whether it’s a classic anthem or the latest chart-topper, your song choice is a perfect opportunity to highlight your team’s unique personality and camaraderie.
TOP FIVE REASONS FOR
01
NETWORKING OPPORTUNITIES
Meet and connect with other professionals in the industry, including property managers, vendors, and service providers. Building a strong network can lead to valuable partnerships and collaborations.
VENDOR EXHIBITS
02
Discover new products, services, and technologies from a variety of exhibitors. This can lead to better property management solutions and improve the quality of services provided to residents.
03
INDUSTRY INSIGHTS
Gain insights into the current state and future direction of the apartment and property management industry. This knowledge can help in making informed business decisions.
PROBLEMSOLVING
04
Discuss common challenges and solutions with vendors who may have products or services to help you. Sharing experiences and strategies can help in finding effective solutions to everyday issues.
05
TEAM BUILDING
Attending as a team can strengthen relationships among staff members and boost morale. It provides a shared experience and can improve teamwork back at the office.
2024 GNAA Trade Show Floor Plan
AFR Furniture Rental
Surface Connection
Community Concierge
Multifamily Amenities LLC
Cookeville Pressure Wash
THS National
TriStar Lawn Care
BHS Solutions
Get a Grip
Essential Staffing Solutions
BluSky Restoration
RCI Mechanicals Co.
Magna Pest Solutions
Color Burst Landscapes 46. Watermark
Green Monkey Service
WithMe
BREEZY Power Wash
Surface Experts of Nashville
Career Strategies
Fitness Machine Tech.
Gatsy Designs
Sherwin Williams
Guardian Construction
Caldwell & Gregory
Jarrett Fire
ePremium 61. Rose Paving
Roof Maxx 63. Rotolo Consultants Inc. 64. The Liberty Group 65. Ready Fitness 66. R3 Contractors
67. Watterson 68-69. Superhero Fire Protection
70. MDX Print Doctors
71. AMS Industries Inc.
72. Salto Systems Inc.
73. First Onsite 74. TrashCab
75-76. Signal of Nashville 77-78. AMI Construction 79-80. Law Office of Jennifer McCoy
81. KeyTrack
82. ICU Security 83-84. Rasa Floors
85. HD Supply
86. ATI Restoration 87-88. Law Offices of Hall & Associates
89-90. VPC Multifamily
91. Zumper
92. Hercules Outdoor Amenities
93 -94. Xfinity Communities
95. Bravo Flooring
96. Wheeler, Inc.
97.-98. Servpro of Wilson
99. Premier Fitness Source 100-101. Chadwell Supply
102-103. National Roof Co.
104. Ground Up Foundation Repair
105. InterSolutions Staffing
106. Kings III Emerg. Comms.
107. Trash Faires
108. T-Rock Contracting, LLC
109. STAG Partners
110. Swift Lawn & Land Inc.
111. Aire-Master of Mid-Tenn
112. Rent.
113-114. Real Floors Inc.
115. Leisure Creations
116. FSI Construction
117. Contractors Inc.
118. Redi Carpet
119. Guys on a Roof
120. All-Star Maintenance Co.
121. Bug Solutions
122. One App Guarantee
123. KorKat
124. Goat Turf
125-126. Nashville Plywood
127. Apartments.com
128. Wright Construction
129. ESP Fire Protection
130. T Roys Carpet Cleaning Service
131. WeDoTrash
132. Foxen, Inc.
133. Music City Roofing powered by Feazel Roofing & Exteriors
134. The Pelfrey Company Tree Services
135 -136. Google Fiber
137-138. Artisent Floors
139. Crown Paving LLC
140. CORT
141. GDE Renovations LLC
142. R1 Facility Services
143. ApartmentRatings/SatisFacts
144. TMT America Inc.
145. AmRent
146. Rent Manager
147. Nuveldy’s Apartment Turnover Services
148. Greenway Waste & Recycling
149. PPG Paints
150. Trash Butler LLC
151. Surface Artists
152. Pella Windows & Doors Tennessee
153-154. Ferguson Facilities Supply
155. Xtreme Exteriors
156. Austermiller Roofing Inc.
157. International Fire Protection
158. A-1 Concrete Leveling
159. ALN Apartment Data
160. American Leak Detection of Greater Nashville
161. EuroStone LLC
162. Commerical Restoration Company.
163. Qwikkit
164. Teltekgroup
165. Bone Dry Roofing
166. BELFOR Property Restoration
167. LICRA-Nashville
168. Protective Flooring
169. The Milliken Corp.
170. Livable
171. BGSF
172. TriStar Protective Services
173. Proscapes
174. FireBot, LLC - Stove Top Fire Suppression
175. Five Points Roofing
176. Valet Living
177. Aroma Impressions
178. Advent Electric Inc.
179. Fitness and Exercise Solutions
180. Complete Amenity Solutions
181. Redbox+ Dumpsters
182. Land Corps. Landscaping
Diamond Awards
N OMIN A TI ON F ORM
Each year, the Greater Nashville Apartment Association recognizes participation within the organization as well as the members and the unique contributions they make to the multifamily housing industry through its Diamond Awards. The nominations for the 2023 Diamond Awards are now being accepted!
Please use one form per nominee. (Print clearly)
Date ____________________ I wish to nominate:
Category (choose 1 category per form from the following):
Multifamily Executive of the Year
Note: This nominee must be employed at a regional level or above.
Management Professional of the Year
Management Company of the Year
Management Volunteer of the Year
Assistant Manager Professional of the Year
Leasing Professional of the Year
Supplier Professional of the Year
Submissions in each category will be judged based on GNAA activity (July 1, 2023 - June 30, 2024). Winners will be recognized at the GNAA Awards and Installation Gala. Nominations must be received by July 26, 2024.
Supplier Company of the Year
Supplier Volunteer of the Year
Maintenance Professional of the Year
Maintenance Volunteer of the Year
Service Technician Professional of the Year
Note: This nominee must be employed at the on-site level, and includes Groundskeeping/Housekeeping/ Make-Ready/Concierge/Porter and Service Team members.
On Trend for the Trade Show
by Lisa Gunderson, Bristol Development
Are you going to the Trade Show? We plan to be there! We can’t wait to connect with our industry peers, affirm existing vendor relationships, and start new ones. What are you looking to get out of your trip to the Trade Show? We are excited to be there to tell everyone what we are working on in the Southeast and highlight our local projects to see if we can work together.
Here are our favorite Trade Show tips:
• Set goals for the Trade Show. Who do you want to see and spend time with?
• Get social. Post on Instagram/LinkedIn/TikTok/etc. about your attendance.
• Do your research. Do you need a new vendor? Find out who will be there and come ready to get them to commit to a price that works with your budget if you give them the work.
• Follow up after the Trade Show to confirm commitments and new contacts.
Come visit us at our table. We would love to meet you and learn how we can work together.
meet our 2024
LEADERSHIP LYCEUM CANDIDATES
Cory Aswegan
Shauna Ball
Brad Hatcher Commercial & Multi-family Sales Austermiller Roofing
Ashley Linville Regional Manager Greystar
Lauren Miles Regional Manager
Sherre Murphy
Jillian Patterson
Sheila Pendergrast
Melinda Penny
Development Zumper
Taylor Rodrigues
Branon Saldana
Kellie Sleeper Community Manager Preston Run / Michelson Realty
Allie Murphy Community Manager The Roosevelt/ Freeman Webb
Alicia Jones Community Manager Ashwood Cove I | Freeman Webb
Investing in Leadership
GNAA launches 2024 Leadership Lyceum cohort
Seventeen GNAA members have embarked on a journey as this year’s Leadership Lyceum candidates.
Leadership Lyceum is an exclusive program that is only open to rental housing employees who have been individually nominated by their property management companies for consideration, and supplier members can be nominated by the GNAA Leadership Lyceum Committee. Selfnominations are accepted as long as approved by a supervisor.
The purpose of the Leadership Lyceum program is to educate, motivate and empower emerging new leaders for GNAA. The National Apartment Association (NAA) created this program in 2003 as a means of identifying and motivating a diverse, enthusiastic group of multi‐family professionals. Candidates who are nominated for this program are ultimately selected by the GNAA Leadership Lyceum Committee for admittance.
The GNAA Leadership Lyceum Program endeavors to develop true leaders; people with a broad-based vision for, and a strong commitment to, the multi‐family industry. Leadership Lyceum focuses on the importance of advocacy, education, personal development, and volunteering. Candidates in Leadership Lyceum are required to attend halfday sessions, committee meetings, Board meetings, luncheon meetings, and special events.
Upon graduation from the Lyceum program, participants will have a full, well‐rounded overview of the vision, scope, and operation of GNAA and be poised for further growth through committee and executive leadership opportunities. Many of GNAA’s current board members are graduates of the Leadership Lyceum program.
This year’s class includes: Cory Aswegan, Shauna Ball, Marie Berry, Haley Flood, Brad Hatcher, Jim Hearn, Alicia Jones, Ashley Linville, Lauren Miles, Allie Murphy, Sherre Murphy, Jillian Patterson, Sheila Pendergrast, Melinda Penny, Taylor Rodrigues, Bandon Saldana and Kellie Sleeper.
Each have their own unique journey into the multi-family housing industry.
Aswegan said he and his family moved to Nashville three years ago and while he was job hunting, he stumbled upon a job opening in maintenance at the apartment community he and his family lived.
“For the last 20 years, I have worked in most areas of the construction process including maintenance, heating and cooling, refrigeration and taking pride in the work I do.”
Miles, who is a regional manager, got her start in student housing.
“I lived in Knoxville, Tenn., and knew someone who was a leasing manager at a student property,” she said. “As I learned what they did, I decided that was a perfect fit for me. In this role I would be managing people, sales and marketing. When that position became available, I applied and entered into this wonderful world. I found that I had a talent for it and continued climbing to where I am now.”
Like Miles, Allie Murphy too joined the community through student housing.
“Like most people you meet in this industry, I kind of stumbled into it, or really should I say walked into it? When I came to Murfreesboro in 2020 to finish college at MTSU, I thought it would be cool to walk to work and save money since the student housing community I lived at was hiring for a part-time leasing consultant. I had no background in this particular industry but what I knew was that I was (still am) a quick learner and I that I was motivated to succeed.”
Since then, Murphy has spent the last five years working her way from leasing consultant to multi-site community manager and experience in three different styles of housing.
For Jillian Patterson, the COVID-19 pandemic brought her to multi-family from hospitality management, a decision she thought would only be temporary.
“This is the most rewarding industry there is,” she said. “Simply because there are so many facets within it. Whatever your strengths may be, there is a way to employ them in a way that will fulfill you – whether that be exploring lateral roles or working your way up the traditional ranks, and there is certainly a position
for every phase of career you’re looking for.”
Sherre Murphy has been in the industry for 14 years. She said that she was formerly a retail store manager for more than 20 years and needed a change.
Murphy credits the team at Freeman Webb for mentoring her and pushing her.
“Everyone in my company, Freeman Webb inspires me,” she said. “We are always supporting each other. If I had to make a list – Kirby Davis, Zac Ward, Tiffany Flowers, Jay Cathey, Alicia Jones and Stephanie Liston are among my many mentors. There are several (pivotal) moments for me. The moment Zac Ward pushed me to take the next step in my career was probably the most significant.”
Like Sherre, Shauna Ball also transitioned to multi-family from retail management.
“I applied for a leasing position on a whim, and Rita Wilkinson, past GNAA president, took a chance on me with UDR in 2012. I was promoted to assistant community manager over two communities in 2014, and promoted to community director over two communities in 2017. I left UDR in 2020 to come on with Lincoln Property Company (now Willow Bridge Property Company) and have been a property manager at The Grove at Waterford Crossing now going on four years.”
Taylor Rodrigues said she also worked in retail before becoming a leasing consultant in 2018.
She gives credit to a former co-worker, Kevin Burton, who was her assistant manager.
“He taught me a lot about how to handle tough situations with residents,” she said. “He has always been supportive of my career and has been a good friend to me in the industry.”
Rodrigues said a pivotal moment in her career was when she was hired as a floating manager.
“I filled in assistant and manager roles to properties who needed coverage and it was there that I was able to show what I could do as a leader and in a position with more responsibility. It gave me the boost to be promoted to community manager and take the next step in my career.”
Kellie Sleeper stumbled upon the multi-family industry when she went to tour an apartment community.
“I met a wonderful manager named Tracey Payne who showed me the community,” she said. “At the end of my tour, she began to tell me about a leasing position she had open and thought I would be a good fit. I went the next day for an interview and was given the opportunity. I worked as a pharmacy tech previously so I had no knowledge of the industry. Once I started in leasing I was hooked.”
Sleeper said she originally went to UTM to be a high school math teacher so getting to work with
“
SHAREABLE ADVICE
When I was an on-site manager in student housing, I was told that ‘You are only as promotable as your replacement.’ I took this to heart because I wanted to be a regional manager. I then hired my new assistant manager, Holly Duren, and trained her to be the new me. I was able to get my multi-site position eventually. When I left, Holley Duren was promoted to manager and the community never suffered for a moment. I still live by this advice and will ahve my replacement when I’m ready for that next step.
LAUREN MILES
“
numbers was something that has been enjoyable for her.
Sheila Pendergrast said she enjoys meeting people and helping them find a place to live. She previously owned a quadruplex so she had some background in property management.
Pendergrast said it’s important to be able to get along with everyone.
“You must separate business from personal life,” she said. “Being able to handle problems that arise with a firm hand, but calm. You also need an open mind and ability to listen well.”
Pendergrast said she believes it’s crucial to work your way up the ranks.
“That way you know all the aspects of the onsite team,” she said.
Alicia Jones has spent 19 years in the industry, and she shared that a pivotal moment in her career was when she came back to Freeman Webb in 2019.
“I have had the opportunity to be more involved with GNAA, which led to getting elected to the board in 2022,” she said. “I also earned my CAPS designation in 2022, which prepared me for my current role as a multi-site community manager. I now oversee four communities with an awesome team.”
On the supplier side, Melinda Penny of Zumper said that multifamily has a place for everyone.
“While I was on-site, I had a supplier that showed me all of the possibilities within multi-family,” she said. “Years later, she texted me asking me if I wanted a job and told me to come work for Zumper, and that it is a lot of fun. 2.5 years later, I’m still here loving every minute.”
Marie Berry, CEO of LICRA-Nashville said a pivotal moment in her career was purchasing LICRA.
“This was never on my radar when I started, but sometimes we have to embrace our discomfort to excel at something amazing.”
Brad Hatcher of Austermiller Roofing said he wanted to learn about the multi-family industry so he could understand how to be a better supplier.
Hatcher said a pivotal moment in his career was “the day I walked into Susan Reinaso-Silvas’s office at Brighton Valley. I realized I didn’t know this market segment, and she walked me through why I should join GNAA and become a supplier. I showed up to GNAA and continued learning.”
A huge part of Leadership Lyceum is developing leaders and giving them a better understanding of how GNAA works so they can become a part of the GNAA board in the future.
“I was very green when I joined the board of directors, and I still have so much to learn,” Jones said. “I am excited to learn the inner working of GNAA and to work alongside the current and future leaders of our association. I hope to gain knowledge and insights to make me a better leader to my team and a better member of GNAA.”
Rodrigues said she wanted to be a part of Leadership Lyceum because she wanted to get more experience with GNAA and see more of the background of the association in addition to the events she had been attending.
“I believe that the Leadership Lyceum will impact my personal
growth by helping me stay accountable to a goal and achieve it,” she said. “I think it will impact my professional growth by allowing me to learn from others who had different starts and backgrounds in the industry and can give me different points of view.”
Sleeper said she wanted to pursue the Leadership Lyceum program because she was nominated by DJ Arbogast and she thought it would be nice to learn more about GNAA and the ins and outs of the industry.
“I hope to learn more about what GNAA has to offer, it’s committees, etc.,” she said.
WE RECOMMEND THIS COURSE
for maintenance technicians, porters, housekeepers, and groundskeepers who are ready for advancement.
August 6th - 9th, 2024 9:00 am - 4:00 pm AT
The CAMT Certificate for Apartment Maintenance Technicians course will help you earn your CAMT cred ential, allowing yo u to improve your knowledge and skills and boost your reputation and confidence.
YOU’LL LEARN ABOUT:
• Processing work orders efficiently and to residents’ satisfaction
• Electrical, plumbing, HVAC, mechanical, appliance, construction, and lock and key services and repairs
• Painting services
• Customer service
• Following company policy and procedures
• Minimizing personal and property damage
• Maintenance safety
• Fair housing regulatory compliance
• Environmental responsibility and regulatory compliance
• Documenting and reporting maintenance activities in compliance with company policy and regulation
• Curb appeal, property inspection, and daily maintenance
• Maintaining recreational facilities and common areas
• Implementing a preventive maintenance schedule
• Product repair and replacement decisions
• Professional behavior, communication skills, and personal appearance
Soaring to the top, leading the nation
GNAA leads National Apartment Association affiliates in remarkable supplier growth, outpacing states, regions
GNAA led all National Apartment Association affiliates in net growth in supplier count for the last year.
GNAA had a remarkable net growth of 53 new supplier members from April 2023 to April 2024. This growth catapulted their supplier roster from 340 to an impressive 393, solidifying GNAA’s leadership within the National Apartment Association affiliates.
GNAA out-paced associations such as the Apartment Association of Greater Dallas who came in second; Arizona Multihousing Association; the Triangle Apartment Association and the Greater Charlotte Apartment Association.
What sets GNAA apart isn’t just its impressive growth within Tennessee, where it surpasses local affiliates in Knoxville, Memphis, Chattanooga, and Tri-City. GNAA’s impact extends far beyond state lines—it boasts more supplier members than entire states such as Alabama, Arkansas, and Kentucky. Moreover, GNAA outpaces entire regions like the United Kingdom in various membership categories.
GNAA has more supplier counts than the following states:
Alabama, Arkansas, Connecticut, Washington, D.C., Delaware, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, the United Kingdom, Utah, Virginia, Washington, West Virginia, Wisconsin
GNAA’s success isn’t confined to numbers. With more industry counts, total members, and unit counts than a diverse array of states—from Alabama to Wisconsin—the association has become synonymous with innovation and progress in the apartment association sector.
GNAA has more industry counts than the following states:
Arkansas, Connecticut, Washington, D.C., Delaware, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, South Dakota, the United Kingdom, West
Virginia, Wisconsin
GNAA has more total members than the following states:
Alabama, Arkansas, Connecticut, Washington, D.C., Delaware, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, South Dakota, the United Kingdom, West Virginia, Wisconsin
GNAA has more unit counts than the following states:
Alabama, Arkansas, Connecticut, Delaware, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, New York, North Dakota, Oklahoma, South Dakota, the United Kingdom, Utah, West Virginia, Wisconsin
These numbers mean that GNAA outshines all states as a whole in at least one category with the exception of California, Colorado, Florida, Georgia, Missouri, North Carolina,
Ohio and Texas.
GNAA’s journey is a testament to our commitment to excellence,” said GNAA President Ginny Johnson. “We’ve set benchmarks not just to meet, but to exceed, fostering growth and standing out at the NAA. Our dedication extends beyond accolades; it’s about empowering our members to succeed. By upholding elevated standards and providing unwavering support, we shape our success and amplify our impact in the industry”
GNAA board chairman Jenn Mulholland agreed.
“Being recognized as the largest and most active association in Tennessee, and among the nation’s top affiliates in the apartment industry, is a profound achievement for GNAA. It reflects our unwavering dedication and the collective effort of our community. I am immensely proud of what we’ve accomplished together, setting a standard of excellence that inspires us to continue leading and innovating in our field.”
Artisent Floors | Bravo Flooring
Brookside
Law
Lighthouse Property Management | MAA
R3 Contractors, LLC | Rasa Floors
The Liberty Group | Tolleson, Inc.
AUGUST 15TH
At the GNAA Office 8:30 AM to 5:00 PM
This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals are now available at the GNAA offices and can be picked up before class.
Registration is required. No refunds. No cancellations. If for any reason you cannot attend, you or your company may send someone in your place. The class must be paid in advance of the event.
Thank You 2024 GNAA Education Sponsors!
Mr. Dependable
For 25 years Tom Hamlett has served as the groundskeeper for Stewarts Ferry Apartment Homes in the Percy Priest area of Nashville, which perhaps is a record for longevity in the Nashville market. Even more remarkable is Tom is the only groundskeeper at the Fogelman-owned, 94-acre property and its 614 units.
Tom graduated from Overton High School in the 1970s and worked at factory jobs before coming to Stewarts Ferry in 1999. His duties include the usual outdoor groundskeeping responsibilities like picking up trash, blowing out breezeways, clearing away cobwebs, and caring for the doggie stations. He also oversees trash-outs when people leave furnishings behind in an apartment. More than once he has cut up abandoned couches with a chainsaw and hauled them off to the dumpster.
Tom is known for finding all sorts of things as he picks up the grounds, including cash that has been cut by the lawnmowers, nice furniture, and animals of all kinds. He frequently has caught opossums and skunks on the wooded property and released them, along with several stray cats. The most unusual thing he ever found was an outdoor kitty ramp that a resident had clandestinely constructed so their pet could go outside through a window.
BY CHRIS SMITH Entryway
When asked what part of the job he dislikes the most, Tom sheepishly said, “I don’t miss the pressure washing and climbing on 10- and 20-foot ladders.” Jamee Dupuis, Tom’s Community Manager for the past two years, compliments his work ethic and positive attitude. “He likes to stay on the go all the time,” she says. “Sometimes when he comes inside for a staff meeting, we catch him nodding off.” In the past Tom has been honored by Fogelman and was also awarded the Groundskeeper of the Year by GNAA.
Tom, a member of the Tennessee National Guard for 25 years, has cut yards on the side for 34 years. He currently takes care of 15 lawns in his River Glen neighborhood near Opry Mills. He brings fruit to work every fall from the seven pear, apple, and peach trees he has in his yard. Before the 2010 flood he had a large garden and still tinkers with building birdhouses.
When asked how he single-handedly cares for 94 acres, Tom’s simple answer is, “I try.”
Thank you, Tom, for your faithful service to the Nashville Multi Family Housing community.
Rising Stars Series
JACOB & ADRIENNE SHUMAKER
Owners/Operators of Sparkle Wash of Middle Tennessee
Years In the Industry
1 year
Volunteer Positions Currently & Previously Held in GNAA
RPM Careers Committee Members
What brought you to the apartment industry?
We wanted to connect with our customer community and find a way to give back.
Was this the career path something that was always on your radar?
Not initially. We have both been entrepreneurs; however, we were really looking for something we could include our sons into the business as well.
Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?
Jacob has worked in sales for years, and I have had careers in corporate training. Both of these have allowed us to connect to others, find their needs, and focus our energy in assisting them with a solution that best meets their need.
Why is property maintenance an attractive career path?
It has the potential for growth, both personally and professionally. Also, there is always something new to learn because each job and community offers a new challenge or need.
Best professional advice you have ever been given? Never give up! The next best thing is right around the corner!
What is your favorite thing to do on the weekends?
We both love to golf!
Do you have any pets?
We have a small fur baby named Buckeye. Coolest place you’ve ever traveled?
The Mediterranean: Italy, Greece, and Malta.
Give us a fun fact about you.
Jacob won a state basketball championship in high school and I play multiple musical instruments
What upcoming GNAA event are you excited to attend and why?
All of them! Each one is so much fun and informative! Really looking forward to the end-of-the-year Gala!
Do you have a motto you live by?
With God all things are possible!
If you could get a “do over” for something in your career, what would it be and why?
I don’t think either of us would want a “do-over.” We both feel that any success or failure is a learning opportunity that has led to this business and opportunity.
Any advice that you could give to the rising stars of GNAA?
There are so many opportunities within this industry. Regardless of your strength, passion, or interest, there is a path for you in this industry!
What’s your best productivity hack?
A Master Task List! Life altering, I would love to share the details with anyone who wants to stress less and achieve more!
What does happiness mean to you?
Our family, our faith, and giving back to others.
Do the ends justify the means?
We tend to not work that way. When you put people first, doing business the right way just comes naturally.
If you could see a measuring scale above people’s heads, what would you want this scale to measure?
People’s emotional needs. So we could help them!
When in your career did you reach success?
Doing something you love, with the people you love is success!
NEW MEMBERS
APARTMENT COMMUNITIES
Glastonbury Woods
Bret Harris
644 Glastonbury Rd. Nashville, TN 37217
144 apartment homes
615-360-3445
glbmgr@amcllc.net Apartment Management Consultants, LLC
Neuhoff Residences
Whitney Reynolds-Waller
1315 Adams St. Nashville, TN 37208
615-669-4965
542 apartment homes
whitney.waller@bozzuto.com
Bozzuto
Newport Station
Stephanie Kushnir
1635 Bryson Cove
Thompson’s Station, TN 37179
192 apartment homes
629-654-7501
manager.newportstation@freemanwebb.com
Freeman Webb Company
SUPPLIERS
Allstar Fire Protection
Rob Baughman
801 E. Old Hickory Blvd., Suite 150 Madison, TN 37115
615-865-5600
rbaughman@allstarfireprotection.com www.allstarfireprotection.com
Fire Sprinklers/Alarms/Extinguishers; Stovetop Fire Prevention
Black Tie Moving
Joel Caldwell
215 Centerview Dr., Suite 210
Brentwood, TN 37027
404-216-0182
joel@blacktiemoving.com Moving Services/Storage
Dryer Vent Superheroes
Jonathan Shoffner
3212 West End Ave., Suite 201
Nashville, TN 37203
615-483-4923
tscott@homerunfranchises.com
Air Duct Cleaning; Dryer Vent Cleaning
Gardens of Babylon
Tamantha Chapman
125 Spence Ln. Nashville, TN 37210
615-218-5319
tamantha.chapman@gardensofbabylon.com
Landscape Contractors Maintenance/ Management; Landscape Installation/Design
Junk Guys Nashville
Carson Alexander
7656 Bethel Rd.
Goodlettsville, TN 37072
615-601-3908
carson@junkguysnashville.com
Waste/Trash Removal Service
Marbest Lawn & Landscape Services
Stephanie Barrera
PO Box 433 Antioch, TN 37011
615-975-4640
stephanie@marbestlawn.com
Landscape Contractors/Maintenance/ Management
McGriff
Blake Crittenden
3322 West End Ave., Suite 300 Nashville, TN 37203
256-874-2519
blake.crittenden@mcgriff.com Insurance/Risk Management Services
Property Renovation Services, LLC
Barrett Chamberlain
200 New Roe Rd.
Franklin, KY 42134-8788
615-604-0335
barrett@propertyrenovationservices.net Structural Repair
Rolling Suds
Gary Dempsey 1661 Highfield Ln.
Brentwood, TN 37027
615-614-8111
gary.dempsey@rollingsuds.com Pressure Washing
Summit Premium Products
Blake Breeden 5833 Nolensville Pk. Nashville, TN 37211-3348
615-428-6403
blake@summitpremiumproducts.com Countertop Materials Distributor; Countertop Resurfacing; Countertop Sales/Service
Up Closets
Thomas Scott
9037 Berry Farms Crossing Franklin, TN 37064
615-483-4923
tscott@homerunfranchises.com
Air Duct Cleaning; Dryer Vent Cleaning
Zoom Drain Nashville
Kathy Foster 5215 Linbar Dr. Nashville, TN 37211
615-390-6098
kathy.foster@zoomdrain.com Drain Cleaning
ARCHITECTURAL DOG PARK PRODUCTS
CALLING ALL MANAGEMENT COMPANIES
What is the TNAA Business Exchange? It’s an opportunity for management company leadership to connect with a select number of suppliers for one-on-one timed intervals. This allows management companies to find solutions to their current needs and learn more about new products and services available to help make their properties run smoother and give better resident experiences.
WANT TO PARTICIPATE?
THURSDAY, AUGUST 15
Business Exchange
6 p.m. - 8 p.m.
Reception 8 p.m. - 9 p.m. Ferguson Showroom 3201-B Powell Avenue, Nashville
