News & Events - June 2020 by Greater Nashville Apartment Association

NASHVILLE

. . . a company for all your property needs.

F U L L SE RV I C E R E STO R ATI O N CO M PANY Fire • Wa te r • Win d • Sm o ke D a ma g e • Mo l d Re me d i a ti on B io - H az a r d Wa s te C l e a n u p / D i s p o s a l as well a s Tur n K e y S e r vi ce s fo r yo u r e ve r yd ay n e eds.

3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217

(615) 360-0079

CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Annette Waterman, CAM® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson STATISTICS Bobbi Turner, ARM® MARKETING DESIGN SPECIALIST Vickilynn Diaz MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 07 11 16 19 22

In the Spotlight

JUNE 2020

2020 BOARD OF DIRECTORS

Education sponsors keep the gold in gold standard learning!

Now Featuring Bridge Property Management

It’s the Law Evictions in the New Normal

Community Engagement Management companies get creative

GNAA Update Working on our new normal

Q1 Statistics Overview Quarterly Multifamily Update

ASSOCIATION NEWS

09 18 21 24 25 25

Customer Service for Maintenance Pros Learn how to provide excellent customer service

Budget Bootcamp A great refresher course to get ready for 2021 budgets

2020 Trade Show The Roaring 20s

New Members Welcome!

June Networking Opportunities Managers Networking, Maintenance Luncheon, General Membership

Calendar Something special noted on the calendar

ABOUT THE COVER Bridge Property Management L-R: Ryan (Priest Lake), Sarah (Hickory Highlands), Shemeika (Abbington Heights), Jacqueline (Hickory Chase), Giovanna (Stone Ridge), Ashley (Regional Manager), Elias (Stone Ridge), Tom (Hickory Highlands), Terry (Priest Lake), James (Abbington Heights), James (Hickory Chase)

Thank you to our sponsors: Bug Solutions & R3 Construction

Cover photo by: John Albani, John Albani Photography

@gnaatn

September 23-27, 2019 8:00 am - 5:00 pm

GNAA Education & Training Room

Become an Become an Become an apartment apartment apartment industry insider! industry insider! industry insider! Certified Apartment Supplier Certified Apartment Supplier

Certified Apartment Supplier

WE RECOMMEND this course for suppliers of apartment products WE RECOMMEND this course for suppliers of apartment products or services.

or services.

WE RECOMMEND this course for suppliers of apartment products Earning your CAS credential allows you to network with peers from Earning your CAS credential allows you to network with peers from services. otheror supplier companies, as well as with community managers. CAS other supplier companies, as well as with community managers. CAS will help you understand the everyday challenges that apartment will help you understand the everyday challenges that apartment Earning your CAS credential allows you to network with peers from management customers face andcustomers help you develop selling management face andunique help you develop unique selling other supplier companies, as well as with community managers. CAS propositions to meet those challenges. propositions to meet those challenges.

September 14-16, 2020 8:00 am - 4:00 pm

GNAA Education & Training Room

will help you understand the everyday challenges that apartment

SPACE IS LIMITED!management SIGN UP TODAY. customers Email ginnyjohnson@gnaa.org register onlineunique at gnaa.org. face and help or you develop selling

propositions to meet those challenges. Cost: $650 /person YOU’LL LEARN ABOUT: YOU’LL LEARN ABOUT:

Thank You 2020 Education Sponsors!

Brookside Properties • Bug Solutions • CORT Elmington Property Management • Ferguson Facilities Supply FirstCall Claims • Freeman Webb Companies GNAA Policy: Payment must be made leasing by coursecontracts, • Property hazards •and crime hazards • Applicant screening, Law Office of crime Hall & Associates • Law Office of Jennifer McCoy Property and • Applicant screening, leasing contracts, date. Absolutely no refunds will be issued. If for The Liberty Group • Lighthouse Property Management and move-ins • Environmental hazards any reasonand you move-ins cannot attend the course, you or • Environmental hazards Lincoln Property Company • Universal Media Group your company may send someone your place. the move• Rent collection, lease renewal, • in Rent collection, lease renewal, the move• Analyzing property financial operations and Valet Living • Wheeler, Inc.

• Analyzing property financial operations and out out underperformance underperformance YOU’LL LEARN ABOUT: process, lease termination, and eviction process, lease termination,• and evictionproperty performance to Monitoring • Monitoring property performance to • Property management systems and their • Property management systems and their achieve achieve • Property hazards and crime • Applicant screening, leasing contracts, functions functions the owner’s investment goals investment goals the owner’s and move-ins • How community managers create a fair • net Environmental hazards • How community managers create a fair • Maximizing operating income • Maximizing net operating income housing environment housing environment • Rent collection, lease renewal, the move• Analyzing property financial operations and • Minimizing risk through inspections, • Minimizing risk through inspections, out underperformance preventive maintenance, safetymaintenance, programs, safety programs, preventive process, lease termination, and eviction and documentationand documentation • Monitoring property performance to

Boost your Boost your Boost your Boost your knowledge, skills, knowledge, skills, knowledge, skills, knowledge, skills, and confidence! and confidence! and confidence!

• Property management systems and their functions Available in person and online

achieve the owner’s investment goals

and confidence!

Available in person and online For more information, visit www.naahq.org/CAS.

For more information, visit www.naahq.org/CAS. $599 Online member price: Online • How community managers create a To fair member price: $599 • Maximizing net operating income locate an affiliate offering thisancourse near you, visit To locate affiliate offering this course near you, visit (includes Supplier Success) (includes Supplier Success) Certified Certified Apartment Manager Manager housing environment Apartment www.naahq.org/education-careers/find-a-course. www.naahq.org/education-careers/find-a-course. www.GoWithVisto.orgwww.GoWithVisto.org

• Minimizing risk through inspections, Certified CertifiedApartment ApartmentManager Manager preventive maintenance, safety programs, THIS COURSE community and documentationWE RECOMMEND WE RECOMMEND THISforCOURSE formanagers community managers

and experienced assistant managers. and experienced assistant managers. WE RECOMMEND THIS COURSE for community managers WE RECOMMEND THISyou COURSE for community managers Earning your CAM credential allows to demonstrate that Earning your CAM credential allows you to demonstrate that and experienced assistant managers. Available in person and online you have knowledge and ability toinformation, manage anvisit apartment andthe experienced assistant managers. For more www.naahq.org/CAS. youyour haveCAM the knowledge and ability to demonstrate manage an apartment $599 Online member price: Earning credential allows yougoals. to that community and achieve the owner’s investment The To locate an affiliate offering this course near you, visit Earning your CAM credential allows you to demonstrate that community and achieve the owner’s investment goals. The September 14-18, 2020 (includes Supplier Success) CAM credential positions you well forability careerto opportunities and you have the knowledge and manage an apartment www.naahq.org/education-careers/find-a-course. you have knowledge and you ability tofor manage apartment and CAM the credential positions well careeran opportunities 8:00 am - 4:00 pmwww.GoWithVisto.org advancement. community and achieve the owner’s investment goals. The

community and achieve the owner’s investment goals. The advancement. CAM credential positions you well for career opportunities and credential positions you wellorfor career opportunities SPACE IS LIMITED! SIGNCAM UP TODAY. Email ginnyjohnson@gnaa.org register online at gnaa.org. and advancement. advancement. Thank You 2020 Education Sponsors!

GNAA Education & Training Room

YOU’LL LEARN ABOUT: Cost: $950 /person YOU’LL LEARN ABOUT: GNAA Payment rates must be made by course • Policy: Occupancy date. Absolutely no refunds will be issued. If for • Comprehensive marketing plans • Occupancy rates any reason you cannot attend the course, you or your company may send someone in your place.

YOU’LL LEARN ABOUT:

YOU’LL LEARNand ABOUT: • Sales team management product readiness • Comprehensive marketing plans

• Occupancy rates

Brookside Properties • Bug Solutions • CORT Elmington Property Management • Ferguson Facilities Supply FirstCall Claims • Freeman Webb Companies • Apartment turnover Law Office of Hall & Associates • Law Office of Jennifer McCoy The vendors Liberty Group • Lighthouse Property Management • Working with • contractors Apartmentand turnover Lincoln Property Company • Universal Media Group Valet Living Wheeler, Inc. • Recruiting high-caliber employees • Working with contractors and•vendors

• Apartment turnover • Equitable of management current and potential • Employee orientation and training • Occupancy rates • Apartment turnover • treatment Sales team and product readiness • Recruiting high-caliber employees Greater Nashville Apartment Association •residents Comprehensive marketing plans • Working with contractors and vendors • Employee evaluation • Equitable treatment current and potential • Employee orientation and • Comprehensive marketingof plans • Working with contractors and training vendors • •Resident retention and maintaining a positivereadiness• Employment Sales team management and product • Recruiting high-caliber employees regulations and record keeping residents • Sales team management and product readiness

• Employee evaluation • Recruiting high-caliber employees

IN THE SPOTLIGHT

Education Sponsors Keep the Gold in Gold Standard Learning! A GNAA sponsorship provides an opportunity to promote your company through the Gold Standard of Education. At every GNAA class, Education Sponsors can let everyone know who they are and about their wonderful products and services. After the course is completed, sponsors can use the attendee list to follow up and send a “Congratulations” for completing the course. Course attendees will get to know the sponsors and see how their companies are here to support them as they build a career in the multifamily industry. Sponsors also gain exposure for their companies throughout the entire year with mentions on course marketing materials and in the News & Events Magazine.

Learners Today - Leaders Tomorrow Management companies invest their dollars in their rising stars. These are folks who may be in the leasing chair in January, but in the blink of an eye can move into an Assistant Manager or Manager position! Now they are making the decisions that could benefit your bottom line, and they will remember YOU. GNAA and our members cannot thank our yearly sponsors enough for their support. Without them, it would not be possible to provide these courses.

Thank You, 2020 Education Sponsors We are excited to spotlight a few of them here. Please look for other Sponsor Spotlights in future issues of News & Events.

Bug Solutions Bug Solutions is Middle Tennessee’s experienced and professional full-service pest control provider. Bug Solutions will provide professional pest control services for your community using the most effective products for each issue. Pest identification and product choice is News & Events

vital in effective pest management. We also offer custom animal control solutions for almost any type of wildlife problem. Our mission is to provide safe, affordable, professional animal removal and exclusion services to residential and commercial customers. We have the tools and the experience to quickly and professionally solve your problem. We would like to thank our communities for your support during this time.

Valet Living Valet Living is the only nationallyrecognized full-service amenities provider to the multifamily housing industry, performing more than 340 million events annually across 1.4 million apartment homes and 40 states. Valet Living is the only company in the multifamily industry to combine doorstep waste and recycling collection with both sustainability-related and premium home-related services. As a trusted partner to the multifamily industry since 1995, we have you covered with our standard setting services – Valet Living Doorstep, Torch Fitness by Valet Living, Valet Living Pet, porter hours and bulk hauling, creating premier resident living experiences at your communities.

Elmington Property Management Elmington is a company focused solely on extraordinary results with a flexible approach where identifying, recruiting, training, and rewarding talent is the key to success. Headquartered in Nashville, TN, Elmington’s diversified talent of world-class multifamily leaders distinctly manages luxury new construction, A–C assets, and affordable housing. With decades of exceptional experience and a terrifically talented team, we’ll challenge you to be different, inspire you to remember our name, and dare you to Forget the Ordinary. 5

Renovation Capital Improvements Clubhouse/ Fitness Remodels

THANK YOU TO E AC H AN D E V E RY

F RO N T L IN E W O RKE R F O R YO UR S E R V I C E TO O UR M I DDL E T E N N E S S E E C O M M UN I T Y.

YO U ARE O U R

HEROES!

Interior & Exterior Remodels

Restoration Fire Damage Storm Damage Water Damage

Roofing Shingle Roofs

www.r3contractors.net 2334 Southpark Drive, Suite 100 Murfreesboro, TN 37128

Metal Roofs Low Slope

Low Pressure Exterior Washing Breezeway Cleaning

Tennis Courts / Pool Decks

Concrete Cleaning

Sidewalks and Driveways

Roof Cleaning

615.926.9500

www.anchorpw.com

owen@anchorpw.com Greater Nashville Apartment Association

NOW FEATURING

Bridge Property Management Bridge Property and Asset Management senior executives have overseen the management of more than $5 billion in investment property over the past 25 years for both large and small real estate investors. Bridge Property Management has developed a superior team of property management specialists. The Property and Asset Management team (BPM) is responsible for executing each asset’s business plan developed in the acquisition phase of the investment cycle. BPM was founded on the belief that the successful execution of a property’s business plan is what ensures superior cash flow generation and value appreciation. Exceptional management begins by acquiring very talented people and aligning them with the best technology and systems. To accomplish this, BPM has assembled a team of successful, highly qualified and motivated professionals with extensive experience in the markets they oversee. This team has broad investment property and asset management experience in multifamily, office, and office/warehouse/light industrial classes of investment real estate, along with golf course, resort, and single-family communities. Our team uses the latest web-based technologies and software to enable control and accountability. BPM has also developed a unique performance-based focus and execution system that monitors key performance areas on a continuous basis. As a result, BPM has proven consistently successful at increasing the operational efficiency and performance of the properties it manages. Bridge currently manages 39,000+

Hickory Chase

multifamily units across the country. Our apartment homes enhance our residents’ living experience with updated apartment features, modernized amenities, and convenient locations. Our events, exclusive programs, and exceptional management teams provide a unique living experience. Bridge currently has 1,700+ units in the greater Nashville area: Hickory Chase Apartments (Madison, TN), Priest Lake Apartments (Nashville, TN), Stone Ridge Apartments (Antioch, TN), Abbington Heights Apartments (Antioch, TN), Hickory Highlands Apartments (Antioch, TN). Our workforce communities, Hickory Chase (Madison, TN) and Abbington Heights (Antioch, TN) provide Project Access to their residents. Project Access strives to be the leading provider of vital on-site health, education, and employment services to families, children, and seniors living in affordable housing communities. Its goal is to help keep family members employed, children in school, and seniors active. In the face of COVID-19, Project Access has quickly pivoted to meet residents’ needs at Abbington Heights and Hickory Chase Apartments in addition to the 70+ communities they serve across the country. In the past months, Project Access has connected families who were digitally disconnected with donated laptops, coordinated distribution of food and basic supplies, and provided supportive services and referrals to residents via wellness phone calls and virtual meetings. Bridge Property Management has the highest property performance goals in the industry and a proven track record of success. We are comprised of a team of highly trained professionals with the resources, technology, and systems in place to reach those goals. Bridge Property Management is completely committed to providing the best in resident management and the best in investment real estate management.

Hickory Highlands

News & Events

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Greater Nashville Apartment Association

Customer Service for Maintenance Professionals

MEMBER INVESTMENT

August 13, 2020 9:00 am - 12:00 noon GNAA Education Room Join Dwayne Rawls from Wheeler Incorporated as he shares his wealth of knowledge on how to provide excellent customer service as a maintenance professional.

PRESENTED BY

Dwayne Rawls Wheeler Incorporated

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

Greater Nashville Apartment Association, Inc.

Two International Plaza, Suite 201, Nashville, TN 372171 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org News & Events

• • • 2020 • • •

Beautification Awards Showcase Your Community! Enter the GNAA 2020 Diamond Awards Beautification Contest. Awards will be presented on November 14, 2020 at the GNAA Awards & Installation Gala.

Award Categories: Awards will be presented in the following categories:

One winner will be awarded for each category:

Community Beautification

Best Pool

Flowers

Best Model

Clubhouse

Best Renovation

Overall community appearance to site Design, suitability

Overall swimming pool appearance

Mark all applicable categories for which you would like to be entered for award consideration.

•••

Best design and decoration

Overall design, layout, furnishings and amenities

Maintenance Shop

Organization and safety

Renovation started no earlier than 01/01/2018. *Booklet of before and after photos is needed for judging.

Entry form is available at the GNAA office or online at www.gnaa.org.

•••

0•••

• • • 202

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•••

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Best Pool ming pool appearance rall swim Ove

Best Modneland decoration

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Flowers

• • • Judging Dates: July 8 - August 7 • • •

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after photo before and *Booklet of judging. is needed for

Clubhouse n, layout,

Overall desig amenities & furnishings

Shop Maintenanceand safety

•••

Organization

aa.org. meert@gn email scott 65.3047 or offices at 615.3 the GNAA please call Questions? categories.

Entry Fee: $60 single entry or $225 to enter all categories.

s: Judging Date July 24 June 29 –

•••

__ __________

_____ $ enter all __________ or 325 to __________ _ $ single entry __________ __________ __________ __________ Entry Fee: 85 __________ __________ __________ __________ _____

_____ _____ __________ Name:_____ __________ __________ Community _____ Date: __________ __________ ______ ive: __________ __________ __________ Representat __________ __________ Authorized Email: _____ Built: _____ ____ Year __________ __________ __________ __________ Phone: _____ ries. __________ priate catego appro s: __________ all Home Apt. mber to check Number of ____ Reme g. a.or __________ gna _____ nt $ _____ tmeert@ Total Amou

Download your fillable entry form here. Please complete and return to scottmeert@gnaa.org.

scot ille, TN 37217 return to 201, Nashv plete and l Plaza, Suite 2 Internationa Please com ent Association, gnaa.org ille Apartm 65.3571 Greater Nashv 47 Fax 615.3

65.30 Phone 615.3

www.

Questions? please call the GNAA offices at 615.365.3047 or email scottmeert@gnaa.org. Greater Nashville Apartment Association, 2 International Plaza, Suite 201, Nashville, TN 37217

Phone 615.365.3047 Fax 615.365.3571 www.gnaa.org

Greater Nashville Apartment Association

IT’S THE LAW

Evictions in the New Normal Slowly but surely, life in the Greater Nashville area is getting back to “normal” after an unprecedented shutdown as a result of the coronavirus pandemic that gripped an entire world. Businesses are reopening, restaurants are getting back to dining in, and people are emerging from their homes eager to get back to work and to their daily routines. But what does this new normal look like, and more importantly, how will it affect rental properties and the eviction process going forward? Your friendly neighborhood evictions law firm (i.e. The Law Office of Jennifer McCoy) is here to help with the following tips and guidelines that will assist in navigating through these post-pandemic waters.

Federally Backed Mortgages and The CARES Act The CARES Act is legislation passed by Congress and signed by President Trump designed to help individuals weather the coronavirus pandemic by providing financial assistance and placing a moratorium on evictions. With the courts preparing to reopen soon, this moratorium will be lifted – but with a few exceptions. First, it is important to note that the CARES Act applies only to those properties whose mortgages are backed by the federal government. If you are not a federally backed

JENNIFER MCCOY, ESQ.

Law Office of Jennifer McCoy

property, these exceptions will not apply, and it will be back to “business as usual” once the courts reopen. For those properties that are, here is what you need to know: • The moratorium is scheduled to end on July 25, 2020. However, evictions cannot be filed on this date. The CARES Act requires that 30-day Notices to Pay are mailed to those residents who are behind on their rent due to the pandemic. • Notice to Pay letters can be mailed beginning on July 25, 2020. This means that if there is no response to a letter, the earliest an eviction can be filed with the court is August 26, 2020. • Evictions due to lease violations are excluded from the CARES Act, regardless of a property’s mortgage status. In other words, if you are a property with a federally backed mortgage, you may proceed as usual if an eviction is the result of a resident violating his or her lease.

Anticipated Challenges and Tips on How to Handle Whether you are a CARES Act property or not, do not expect smooth sailing once the courts reopen. There will be a backlog of detainer warrants and writs as well as on executions for both. Dockets will be overfilled and limited. Judges will be sensitive to the plight of residents; especially to those affected by the virus. For the foreseeable future, residents will continue to use the pandemic as an excuse not to pay their rent. Understanding these challenges exist and keeping an open dialogue with your attorney are essential for ensuring your evictions are being handled properly and as expeditiously as possible. Most importantly, patience will definitely be a virtue during this entire process. As always, when in doubt, ask your attorney!

News & Events

In Nashville, contact Ashtyn Barker • 615.856.2270 • ABarker@goBluSky.com

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Greater Nashville Apartment Association

Wisdom for 2020

compiled by Jo Pulcini

It’s been a crazy year. But it hasn’t been the only crazy year. Here are some nuggets of wisdom from all different cultures to help us reflect on the difficult times.

There are two ways to get enough. One is to continue to accumulate more and more. The other is to desire less.

In order to rise from its own ashes, a Phoenix first must burn. ~ Octavia Butler, author

~ G.K. Chesterton, Christian Apologist & Writer

Solitude with God repairs the damage done by the fret and noise and clamour of the world. ~ Oswald Chambers, Christian teacher and missionary

How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these. ~ George Washington Carver, inventor

All journeys have secret destinations of which the traveler is unaware. ~ Martin Buber, Jewish philosopher

When the end of the world comes, I want to be in Kentucky because it’s always twenty years behind the times. ~ Mark Twain (Attributed)

Drink Wine…Be Happy for this Moment. For this Moment is your life. ~ Omar Khayyam, poet and mathematician

Friends are the siblings Mother never gave us. ~ Mengzi, Chinese Philosopher

The appetites will rule if the mind is vacant.

If beards signified intelligence, the goat would have been a genius.

~ Mary Wollstonecraft, author and feminist ~ Nigerian Proverb

News & Events

Our envy always lasts longer than the happiness of those we envy.

If you conquer your mind, you conquer your world.

~ Heraclitus, philosopher

~ Guru Nanak, Founder of Sikhism

This is the precept by which I have lived: Prepare for the worst; expect the best; and take what comes.

Nothing is permanent. Everything is subject to change. Being is always becoming.

~ Hannah Ardent, philosopher and scholar

~ Buddha (Attributed)

Supplier Heroes Frontline Heroes

Valet Living

CASE Restoration

Team and Truck always prepared 24/7

Jayson is a long-time Valet Living service associate. He represents just one of over 100 Valet Living service associates in the Greater Nashville area ensuring Valet Living is supporting their communities the best way possible. As an essential business for sanitation and overall public health, valet trash is helping reduce the spread of this virus.

Cynt out me an

Contractors Incorporated

Mindi assessing demolition process for tornado restoration job

Aaron getting generator set up for additional site lighting

Marc Marc & Brent

Baytree Baytree’s essential worker committing to our clientele during COVID

Bob reviewing site plans – never stops working

Let BREEZY blast it with the blue

BREEZY PowerWash LLC LICENSED • CERTIFIED • INSURED

Giving Back

thia from The Bakery Box and Kim & Sara from It’s a Pear started doing 80 meals the first week – at last report they were up to 744 eals! They joined forces with another catering company in the area nd have had a lot of donations to carry them through. Donations have consisted of food, flowers, signs, and desserts from local bakeries, and of course, monetary donations!

The Liberty Group (Taylor, Joy, Kelly, DJ & Brandi) stepped up to help with cleanup efforts after the 2020 tornado ripped through Middle Tennessee.

BluSky handed out 750 Chick-Fil-A boxed lunches as a thank you to healthcare professionals, in light of COVID-19.

Music City Removal used their trucks to deliver items from a local organization to a church in North Nashville. Mike also told us they rescheduled all jobs the day after the tornado and sent their trucks out to East Nashville to clean up debris in the streets.

erguson Bath, Kitchen & Lighting Gallery donated washers and dryers for the COVID-19 overflow shelter at the Nashville Fairgrounds.

Call BREEZY, It’s That Easy!

615-502-5525

With the COVID-19 challenge, Contractors Inc. still wanted to give back in some way, so Bridget recommended Soles4Souls which allowed everyone to go through closets at home and even ship from home. They collected 4,000 items from Texas to Michigan to Atlanta in just a couple of weeks while staying COVID safe.

EXPERIENCE YOU CAN

TRUST

COMMUNITY ENGAGEMENT

Management Companies Get Creative with Community Engagement Bridge Property Management At Bridge Property Management we take being social with our residents seriously – so seriously that all our Bridge teams throw 1-2 events for their residents monthly. We live for these events – the relationships, experiences and smiles made are a big part of what we want all our Bridge Residents to have when they come live in any of our Bridge communities across the country. Bridge Resident Events are full of creativity while trying to give our residents something to look forward to that’s different. When COVID-19 hit, our teams took what they already knew how to do and made their events brilliant during this pandemic where anything social felt like a blessing! There are so many events to share as there have been so many great ones! We had a number of our properties throw Pandemic Patio Parties where our residents came out to the patio dancing to the music our teams had. Our teams were throwing prizes while some were having contests for best patio decorations for the party. One of our largest properties outside Dallas, Texas created a “Bear Hunt” event based on the book “We’re Going on a Bear Hunt.” They had teddy bears hidden throughout the community for the kids to find and keep! Another one of our properties in Chino Hills, California has been cranking out the events on social with pet picture contests and best decorated home contests. Keeping residents connected to others has been key. We want to make sure they know we are there for them! We have also had a lot of our properties partner up with all sorts of food trucks, making it a party with fun music for their residents while they waited in line for some pretty incredible food! We’ve done Stay Home Carwashes, Virtual Movie Nights, Virtual Game Nights, Virtual Craft Nights, Virtual Dance Contests and Recipe Contests, to name a few more things. We have been busy!

continued on p. 17

Greater Nashville Apartment Association

Danielle Johnson, Vice President, Marketing and Training said, “I couldn’t be more proud of our Bridge Teams throughout this pandemic. Our teams have created moments that will never be forgotten. I know these events have and are making a positive difference. I wish I could’ve been at every event, but have been so thankful what I have been able to see virtually!”

Buckingham Companies Buckingham Companies is striving to keep some normalcy in our communities. The past few months have proved challenging for everyone; however, we hope our virtual and in-person distancing events created some smiles and hope. Whetstone Flats had a pizza delivery event providing all their apartments with a free pizza delivery. In addition, they also had a Whetstone Flats Cribs event where residents submitted a 10-second video of their apartment décor, with a gift card presented to the winner. They also had residents email their top favorite inspirational songs during COVID to create a property playlist. Each resident who sent music (three categories: music that inspires, music to dance or work out to, and a throwback song) was entered into a drawing for a $25 gift card. Aertson Midtown had Tiffs Treats delivered to their residents’ doors, because everyone loves a warm batch of freshly made cookies. Their residents also participated in a social distancing event where essential items were given away as well as fun board games, paint-by-number kits, and coloring books.

Capitol View Residences at Capitol View has been thinking outside the box for their residents. They transformed a unit into a “wellness room” equipped with zero gravity chairs, essential oils and diffusers. The idea behind creating the space was to give residents a home away from home – a place to read, do yoga, meditate, hang out, or simply get out of their apartment. In addition to the wellness room, they host courtyard concerts where local artists perform in the courtyard or Zen garden. Residents are able to practice social distancing by enjoying the show from their balcony or on Instagram live. In addition to supporting the Capitol View restaurants, the property hosts food trucks every Tuesday. All orders are placed online to practice social distancing. These are just a few examples of how they are using their space to make the most out of the current situation.

News & Events

Thursday, July 16, 2020 GNAA Education Room

9:00 a.m. - 12:00 p.m.

Member Investment:

Get ready for budget season with this class presented by Susan Sherfield and Tammy Lee. Start with math formula review and learn to translate it to budget and financial planning. This is a great refresher course for those getting ready to start 2021 budgets! Presented by

Susan Sherfield

Tammy Lee

Mercy Housing

Lincoln Property Company

Reserve your seat today!

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.) Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Greater Nashville Apartment Association

GNAA UPDATE

GNAA Is Working On Our New Normal The Greater Nashville Apartment Association is excited to be back in the office and serving you, our members, with the excellence you deserve. We are working hard to create a new normal in our offices while providing education courses, meetings, and events to keep you engaged with GNAA. GNAA is striving to continue to bring you the Gold Standard in Education. Doing our part to keep you safe in our Education Room, we have made these changes and additions: • Our seating has been arranged to accommodate social distancing for our student-participants. • We have added the availability of masks, hand sanitizer, and have a touchless thermometer on hand. • Before every class we sanitize the desks and chairs. • After every class we use a disinfecting fogger to help keep the room germ free. On May 19 we re-opened our Education Room and were pleased to hold our first class with 13 attendees for the Through the Eyes of an Asset Manager training. Then, just a couple of days later, we had 34 attend the HVAC Certification Course. It feels good to be back and doing what we do best!

Virtual Classrooms We have started adding more virtual classes to our lineup. Virtual Classrooms will allow safe and convenient access to the important training you need to stay at your professional best. New classes are being added every week, so keep an eye on your email for the most current offerings.

News & Events

Zoom Meetings GNAA has added Zoom for committee meetings. Currently, all our meetings are being held through this platform to keep in compliance with Davidson County guidelines. However, we are hoping to keep this option in the future to allow folks to attend in person or “zoom-in” when needed. We believe this will make it easier for more people to participate in this vital part of Association Membership.

Keeping You Informed Communication is very important to us, so we will continue to send updates via email, on our website, and through social media. If you are not receiving emails from us, please log-into the member-side of the website and check/update your information. If everything is correct, please contact the GNAA office and let us know. Please follow us on Facebook and Instagram to stay connected. Please note many of our events needed to be rescheduled due to the Stay-at-Home orders, so please check the calendar at www.gnaa.org often for the latest developments.

BOOTHS ARE GOING FAST...GET YOURS TODAY! Visit GNAA.org event page for pricing. Email ginnyjohnson@gnaa.org to reserve your booth today!

Greater Nashville Apartment Association

2020 Trade Show

Greater Nashville Apartment Association

The 2020 Trade Show is ON! Dust off your pinstriped suit and suspenders for one of the best GNAA events of the year! The Roaring 20’s Trade Show is a great time to reconnect with old friends and meet some new ones too. We have a lot of new members and leaders who have joined the Association this year, and the Trade Show is the perfect setting to get to know them. With over 150 supplier exhibitor booths, there will be lots to see and learn as you meander through the Gaylord Opryland Event Center. As in the past, there will be free parking, door prizes, and food. Plus, there will be an award for Best Management Company Team Spirit! The event is free for attendees, but space is limited, so be sure to register early! Suppliers, make sure you reserve a space! It’s been a while since you have been able to promote yourself and any new improvements you have made. This is the perfect opportunity to show off your goods and services to the hundreds of people who will be there! Hurry! There are fewer than 40 booth spaces available at this time! We are looking forward to seeing you all on August 27!

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

News & Events

Q1 Statistics Overview

GNAA Quarterly Multifamily Update Construction Update:

Greater Nashville Apartment Association Reports: 14,149 units are currently under construction in the Greater Nashville area (includes 14 counties in Middle Tennessee) according to the 1st Quarter 2020 report. Through the 1st quarter 357 new apartment homes (units) were completed and ready for residents. Occupancy and Rents:

Overall occupancy was 94.17%. Occupancy ranged from 92.03% to 98.86% in the 20 tracked zones. Overall rent was at $1,279/month with a range of $1,023 in Dickson and Robertson Counties to $1,965 in Downtown. View details on occupancy in the charts below. (Additional data is attached for YOY comparisons and individual zones.)

Averages

94.40% 93.47% 94.39% 98.86% 95.57% 95.13% 95.58% 93.42% 92.03% 93.37% 96.44% 93.96% 96.47% 95.00% 96.23% 95.87% 94.74% 94.15% 95.05% 97.05%

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

1,058 1,373 1,486 1,023 1,156 1,965 1,453 1,787 1,124 1,088 1,298 1,157 1,794 1,022 1,023 1,173 1,102 1,135 1,161 1,204

94.17% $ 1,279

Responses were tallied from 77,342 apartments.

Conventional Average Year End Occupancy and Rent 2016-2020 Conventional Average Year End Occupancy and Rent 2016 - 2020 97%

$1,350

$1,300 96%

$1,250

$1,200

95%

$1,150

94.17% 94.06%

$1,100

94%

93.73%

93.32%

$1,050 93%

92.68%

$1,000

Average Occupancy

Antioch - Priest Lake Bellevue Brentwood - Franklin Dickson County Donelson - Hermitage Downtown East Nashville Green Hills - Midtown Hendersonville - Gallatin Madison Mt. Juliet - Lebanon Murfreesboro North Nashville Parkwood - Union Hill Robertson County Smyrna - LaVergne South East South Nashville Spring Hill - Columbia West Nashville

1st Quarter 2020 Occ Avg Rent

Average Rent

Submarket

$950

92%

$900

$850

$1,109

$1,148

$1,230

$1,310

$1,279

2016

2017

2018

2019

1st Qtr 2020

Average Rent

91%

Average Occupancy

To view the full 15 page report, visit www.gnaa.org Click Statistics under the MEMBERSHIP tab then log in with your GNAA member ID and password.

Apartment Sales: The sales through the 1st quarter of 2020 recorded nine multifamily communities sold totaling $492,660,613 and 2,805 units. The average price per unit sold was $175,637.

Greater Nashville Apartment Association 2020 marks 52 years for the Greater Nashville Apartment Association (GNAA). GNAA is the premier multifamily housing trade association for the Middle Tennessee area. GNAA has become the largest organization dedicated to multifamily housing in the state of Tennessee. It is an affiliate of the Tennessee Apartment Association and the National Apartment Association. Currently the Greater Nashville Apartment Association represents over 1,000 members and over 120,000 apartment homes. Media Contacts: Please contact via email only.

Bobbi Turner, Statistics Specialist – BobbiTurner@gnaa.org

Victoria Tobin, President – VictoriaTobin@gnaa.org

• Information deemed reliable but not guaranteed.

Greater Nashville Apartment Association

News & Events

NEW MEMBERS Apartment Communities Accent Glassworks David Scheland 541 Great Circle Rd. Nashville, TN 37228 615-492-8646 accentglassworks-cm@ pegasusresidential.com 282 apartment homes Pegasus Residential Referred by: NAA

The Mandolin at Stream Valley Shannon Procacci 10000 Mabel Dr. Franklin, TN 37064 407-644-9055 240 apartment homes Epoch Residential Referred by: Management Company

McEwen Northside Emmie Bertelkamp 4015 Aspen Grove Dr. Franklin, TN 37067 615-567-6004 mcewen@nwravin.com 340 apartment homes Northwood Ravin Referred by: Emmie Bertelkamp

Suppliers

HelloSpoke Jamie Webb 118 E Main St., Suite 100 Louisville, KY 40202 888-955-5155 jwebb@hellospoke.com Cloud telecommunication services Referred by: Owner already familiar with GNAA

Servant Fire Protection, LLC John Dillon 820 Fesslers Pkwy., Suite 135 Nashville, TN 37210 615-266-1300 john.dillon@servantfire.com Full service fire protection; CCTV; security; building control; vehicle access gates Referred by: GNAA Servpro of BelleMeade/West Nashville, Hermitage/Donelson, North Nashville Shannon Warner 2322 Clifton Ave. Nashville, TN 37209 615-242-9391 shannon@servpro9423.com 24-hour emergency services for fire/water restoration, remediation & construction; biohazard; general cleaning; indoor air quality control Referred by: ChloĂŠ Evans

Find out why NAA Click & Lease is the industry standard at www.naahq.org/lease. 24

Greater Nashville Apartment Association

N E T WO R K I N G O P P S 2020 JUNE

HOPE TO SEE YOU AT ONE OF THESE GREAT EVENTS!

MANAGERS NETWORKING

MAINTENANCE LUNCHEON

GENERAL MEMBERSHIP

June 10, 2020

June 17, 2020

June 25, 2020

Seating is limited. Must be regisered in advance.

Springhouse Links 18 Springhouse Lane | Nashville, TN 37217

Zoom Meeting @ 12:00 pm

12:00 Noon Hermitage House Smorgasbord 3131 Lebanon Road, Nashville TN

Best Practices for the Multifamily Industry

Join us for Breakfast 9:00 am - 11:00 am

HVAC Updates

Moderator: Susan Sherfield

A Three-Step Game Plan for Regret-Proofing Your Life

Guest speaker: Jim Fox - HVAC Tech Line Log-in information will be provided during online registration process.

Thank you to our sponsors!

Hiscall • Music City Removal Nashville Plywood • Reliable Roofing USS – United Structural Systems

Breezy PowerWash • Nashville Plywood Pet & Playground Products •Rose Paving Siegel & Callahan • USS – United Structural Systems

Space is limited! Reservations are required.

Due to social distancing practices all events must be registered for in advance.

Sunday

Monday

Tuesday Wednesday Thursday

News & Events Committee*

Friday

Communication Committee*

Saturday

9-10am

8:45am

HVAC Repair for Beginners* 9am - 4pm

TNAA Board of Directors*

JUNE

9am

11am - 1pm

Fathers Day

Maintenance Committee*

Managers Networking:

Best Practices for Multifamily

Programs Committee* Trade Show Committee*

Legislative Committee*

10:30am

MEC Breakfast

Membership Committee* 10:30am

Awards Committee*

Education Committee* 9-10am

Community Service Committee*

Gala Commmittee* 9am

10am

Hermitage House, 12-1pm

9:30am

Maintenance Luncheon

10am

8:30am - 4pm

COVID-19 & PPE Use Webinar

NextGen Committee* 9am

9am

8:30am - 4pm

Certified Pool Operator Course*

1-2pm

12-1:30pm

Certified Pool Operator Course*

General Membership Statistics Breakfast Committee* Springhouse Links 9-11am

9am

Board of Directors

Springhouse Links, 11am

7:45-9:30am By Invitation Only

HVAC: Advanced Fundamentals* 9am - 4pm

News & Events

*at GNAA office

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PLEAS

ENDAR

R CAL

YOU MARK

Thursday, September 10, 2020 Hermitage Golf Course

6:30am Registration 8:00am Shotgun Start 6:30am Continental Breakfast 2:00pm Luncheon Awards & Prizes Following the Scramble

Entry Fee

175

per player

Includes cart & player package

Prizes for:

Hole-in-one • Closest to the pin • Longest drive • Longest putt • Straightest drive Register online at www.gnaa.org or email to ginnyjohnson@gnaa.org. No refunds. No cancellations. There will be no competitive company or category lockouts on any event.

Thank you to our Scramble Title Sponsor! Sherwin Williams Flooring & Paint Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Greater Nashville Apartment Association

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Thursday, July 31, 2020

Al Menah Shriners Center

1354 Brick Church Pike, Nashville, TN 37207 Registration and Practice: 11:00 a.m. Competition Begins: 12:00 p.m. Awards to follow competition

What is Maintenance Mania?

A competition in which apartment pros like you from around the country face maintenance-focused challenges that test their skills and knowledge.

8 challenges await you:

• AO Smith Water Heater Installation • Frigidaire Ice Maker Installation • Kidde Fire & Carbon Monoxide Safety Installation • Kwikset Key Control Deadbolt Test • Queenaire Shock Treatment Set-up • Smart Burner Heating Element Installation • Smart Comfort by Carrier Air Conditioner Repair • Race Car Competition (Race car wheels are now available for pickup at the GNAA office!)

It’s time to show YOUR BEST! Presented By

Presenting Sponsor

Thank you Title Sponsor!

Registration Fees: Competition: $25 per person Cheer For Your Team: $20 per person

THANK YOU Local Sponsors

Greater Nashville Apartment Association 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 f: 615.365.3571 www.gnaa.org