March 2023 | News & Events

2023 BOARD OF DIRECTORS

CHAIRMAN

Stephanie Liston, CAM, CAPS

CHAIRMAN-ELECT

Jenn Mulholland, CAM

VICE CHAIRMAN

Katherine Morrow, CAM

SECRETARY/TREASURER

Andrew Klahn, CAPS, CAM, HCCP, CALP

IMMEDIATE PAST CHAIRMAN

Tracey Crowe, CAM

MANAGERS REPRESENTATIVE

Tabitha Knox Gill

SUPPLIERS REPRESENTATIVE

Maria Williams

MAINTENANCE REPRESENTATIVE

Brandon Etheridge

MANAGEMENT DIRECTORS

Anne Adams, CAM, CALP

Melanie Brink

Sundae Caudle, CPM

Lauren Hartstern

Eddie Ivey, CAPS

Alicia Jones, CAPS, CAM, CALP

Sully Lemmons, CAM, CPM

Erick Rocha, NALP

Nicole Samson, CPM

Julie Stayton

SUPPLIER DIRECTORS

Nathan Lybarger, Esq.

Jennifer McCoy, Esq.

Rusty McDonald

Lacey Smithson, CALP

Alberto Suastegui, CALP, CAM

MAINTENANCE DIRECTORS

Jeremy Byrd, CAMT, CPO

Rusty Guilliams, CAMT, CPO

IREM LIAISON

Richard Wright, CPM

LEGAL ADVISOR

M. Wesley Hall, Esq.

MDHA LIAISON

Norman Deep PRESIDENT

Ginny Johnson

COMMUNICATIONS MANAGER

Katelyn Cheatham

MEMBERSHIP MANAGER/FINANCE

Autumn Stiles

STATISTICS MANAGER

Alexis Westergan

ACTIVE PAST CHAIRMEN

Mary Bradley

Stephanie Burns, CAPS, CAM, CALP

Brad Cather, CPM, HCCP, SHCM, COS

Tracey Crowe

Andy Gass, ARM

Shelley James, CAM, CAPS, CPM

Stacey Holt, CAM

Andrew Klahn, CAPS, CAM, HCCP, CALP

Tammy Lee, CAM

Chari Lewis, CAM, CAPS, CPM

Stacy L. Molen, CAM

Nancy Morris

Linda Page, CPM, ARM

Susan Sherfield, CPM

Lisa Swick, CAPS

Zac Ward, CPM

It’s Always a Good Time to Get Educated

In 2022, Nashville’s Metro Council approved a Right to Counsel program for our local Legal Aid Society and Conexion Americas. This program allocated $2.6 million, funded through the American Rescue Plan, to legal representation for tenants facing eviction. That program took the last half of 2022 to get organized, but in 2023 we’re seeing the effects of this funding increase.

The Legal Aid Society has added attorneys and support staff who are more available than ever to assist tenants who are facing eviction. In the past, Legal Aid Society has had two dedicated housing attorneys. That number has now increased to five and continues to grow. Those attorneys and their staff are in the hallways of the courthouse almost every day ready to provide free legal advice to tenants who show up to court.

This access to legal advice and representation is not a bad thing. When we have filed a detainer warrant demanding that someone vacate our property, we do it because we have a valid, legal reason to pursue that eviction and we’re prepared to pursue that right to possession. However, there are means by which a resident can strategically impede or defeat the eviction process, which is what their counsel is well-equipped to do.

What does this all mean for a landlord pursuing eviction in court? It means that there has never been a better time to remain educated on the eviction process, on your legal obligations as a landlord, and on the status of your ongoing eviction cases. In the past, these rules and regulations almost all came out of the same section of Tennessee

statute. However, as our local and federal governments continue to insert themselves into the landlord/tenant relationship, these regulations with which we must be familiar continue to pop up in new areas of the law. This is not an appropriate place to recite these voluminous and evergrowing duties and requirements, but it is a place to remind our membership of the importance of remaining up to date on those changes and why political advocacy is so important.

Coming up at the end of this month is NAA’s annual Advocate Conference in Washington, D.C. Members from across the country travel to the Capitol to meet face-to-face with their members of Congress to share their stories and encourage legislation to further our industry’s ongoing goals. We have several industry leaders from across the state attending the conference to represent Tennessee. The Tennessee Apartment Association and GNAA each have similar ongoing advocacy efforts at the state and local levels. Anyone who is interested in becoming more involved in those efforts, or learning more about these legislative processes, is welcome to attend meetings of the TNAA Government Affairs Committee or the GNAA Legislative Committee.

Later in the year, GNAA’s annual Legal Conference is scheduled for August 10. It’s a full day of seminars, panels, and discussion meant to educate our membership on changes in the law, experiences in and out of the courtroom that we can all learn from, and a reminder of our legal remedies and obligations as landlords. There’s plenty of time for questions and answers at the sessions too, and we encourage attendees to send those questions in to the GNAA staff in advance. It’s never too early to send in your questions!

It’s always a good time to get (and stay) educated. All these events and meetings can be easily found on GNAA’s website – we hope to see you out there!

NATHAN LYBARGER Hall & Associates

Suppliers Supporting Education

by Loyd Owen, CAS, Senior Divison Manager, Bug Solutions

It is a pleasure being a supporter of the Education Opportunities the GNAA has to offer. I have seen it not only improve the knowledge of the industry from leasing assistants, maintenance techs and managers but also suppliers. I have always encouraged members to take the opportunity to attend the education classes. By doing so I have seen groundskeepers, leasing professionals and mangers place themselves in higher levels in the industry.

By being a sponsor gives you, as a supplier, a way to build your brand as well. It allows you to be in front of the leaders of the industry and the future leaders in the industry and the opportunity to surround yourself with decision makers and future clients in this industry.

I also encourage suppliers to take their CAS (Certified Apartment Supplier) course. By doing

so you will gain some of the knowledge it takes to manage a community. It allows you to see the everyday functions of what the manger’s responsibility is like. It will also let you see the importance the educational courses you sponsor brings to this industry.

So as a supplier, I encourage all suppliers and members to sponsor these educational courses. I have always and always will encourage new maintenance techs, leasing professionals and new mangers to continue to learn and attend these courses. It has helped me build so many lasting relationships in this industry. I have had the opportunity to see so many in this industry whom I personally supported and encouraged to grow and become leaders in the apartment industry.

LOYD OWEN, CAS Bug Solutions

Education Is Your Greatest Resource

by Annie Orso, Lincoln Property Company

“I’ve been doing this for so long, I know everything there is to know.” “I’m the manager, leave the learning to the leasing people.” “I don’t need help; I work for corporate; I know everything there is to know about this industry.”

Survey says: Incorrect. Welcome to the world of property management – where you know nothing and a lot (not everything) all at the same time.

Every single day as I come into the office I’m greeted with something new and challenging. Am I able to handle it? Of course! Can I do it with full knowledge? Not always. Do I always have all the training? Nope, absolutely not. But do I have the resources at my disposal to aid me in doing my job? One hundred percent, yes.

I have been at this for going on ten years and I can honestly tell you that I still don’t believe I have even begun to scratch the surface of knowledge. Daily, our company’s standard operating procedures change. Daily, our laws change. Daily, our residents’ opinions of us, and their needs, change. And, daily, our staff’s needs change.

The most important part of our daily lives is knowing where to go and whom to turn to in case you don’t have a clue what to do. This is why training and development of yourself and your staff is so important. We all need to know that we have the resources and tools we need to do our jobs daily. In turn, having a properly trained staff working alongside you will not only make your daily work

life easier, but will also have a positive impact on your clients’ needs as well. Without everyone understanding the importance of being properly trained – from your CEO down to your groundskeeper – the asset can fail or struggle to maintain its prestige and stand out among your competitors. Yes, we’re all doing the same thing, but we want to stand out. We want to be the best of the best – regardless if we have to offer the same amenities or finishes. Being properly trained can make a difference – as you appear to be more dependable, reliable, and knowledgeable to those around you as well as your residents.

There are several ways to be properly trained in your position – whether that be leasing, management, maintenance, corporate management, etc. From training classes offered through GNAA, to online and in-person courses offered at your management company, to vendors who offer training (HD Supply, Lowes, Ferguson, just to name a few) – there are plenty of opportunities around you. Additionally, align yourself with the people who are in charge of training and development. For us, it’s our Regional Learning and Talent Development Director followed quickly by a staff of Certified Training Associates (I am one myself) handpicked by their superiors to support new and tenured associated with daily execution of tasks.

“Okay, great. Find my resources – that way it makes my job easier. But what’s in it for me?” A WHOLE LOT. I never – not in a MILLION years – dreamed that Property

Meet Our 2023 Education Sponsors!

Artisent Floors

For 30 years, Artisent Floors has crafted our services, processes and equipment specifically for multifamily properties. We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier. Everything we do and how we do it is designed to make multifamily properties operate more efficiently and therefore become more profitable. Our computer system is the only one of its kind. Every unit we’ve ever measured is logged and never deleted. That means you can call us and we can pull your property’s information up quickly without having to come out, measure and then schedule a future service. This keeps property managers’ time commitment down and increases job efficiency.

Brookside Properties, Inc.

We are a full service commercial real estate company headquartered in Nashville, TN. We are a family of over 500 professionals with a passion for caring for our residents, tenants, partners, and co-workers. We are a team of forward thinking problem solvers, with a history of serving our clients and partners that goes back to our incorporation nearly 50 years ago. Today, our firm is responsible for the management and oversight of over 15,000 multifamily units and 3.9M square feet of commercial shops, offices, and industrial buildings across the Eastern United States – an investment real estate portfolio valued at over $2 billion.

Chadwell Supply

We are a family-owned business and we are proud of that fact. To us, being a family goes so far beyond ownership or the name on the trucks – it is about treating our customers like family too. We put people first and treat them the way we want to be treated ourselves. It sounds simple, but it makes a huge difference. Our passion for

the multifamily industry and for our customers is also expressed every day in local customer appreciation events, support for our local Apartment Associations, training opportunities through Chadwell University, and in just a simple helping hand from a rep or delivery driver in the field. We love going the extra mile in the communities we serve.

Elmington Property Management

Elmington is a commercial real estate investment, development, construction, affordable housing, senior living, and property management firm headquartered in Nashville. Our 800 employees operate, acquire, develop, and construct properties throughout 13 states. Our philosophy is simple: People are the difference.

Floors First Nashville

We specialize in multifamily and investment property floor covering needs. From luxury communities to investment and quick turn needs, we have the experience to serve you. We value doing what is right and treating each other fairly. Better Is Possible.

Freeman Webb Company Lead with INTEGRITY

We define integrity as doing the right thing always. We build trust through responsible actions and honest relationships. The high bar of integrity and honesty set by Bill Freeman and Jimmy Webb, and their philosophy of treating everyone with courtesy and respect, continues to resonate in the company today and has positioned Freeman Webb as one of the area’s most successful full-service real estate companies. Offering professional, personalized property management services throughout the Southeast in Tennessee, Missouri, and Alabama with residential apartments in Nashville, Murfreesboro,

Chattanooga, Knoxville, Clarksville, Columbia, Franklin, Hendersonville, Hermitage, Hixson, Jackson, Madison, as well as apartments in Madison, AL; St. Louis, MO; Huntsville, AL; Hopkinsville, KY; and Bowling Green, KY.

The Hill Firm, PLLC

Rob Hill is licensed to practice law in Tennessee, Georgia and Kentucky. Over the last decade, he has transitioned from a more generalized practice to focus on small business, real estate, and collections matters. Rob earned a Juris Doctorate (JD) from the University of Kentucky College of Law, a Masters in Business Administration (MBA) from the Owen Graduate School of Management at Vanderbilt University, and a bachelors degree in Finance and Psychology from Transylvania University.

Jarrett Fire

We have been servicing the Middle Tennessee area with a wide variety of services for over 17 years. Over those years we have developed a superior reputation through high-quality work, integrity, and hard work. We have a staff full of highly trained professionals whose #1 goal is customer satisfaction. We would love the opportunity to be your one stop shop for all your site work, fire protection, paving, and concrete needs!

The Law Office of Hall & Associates

Education of our membership is one the pillars of GNAA and its mission. We are always proud to further that initiative through our sponsorship of the wide variety of educational opportunities GNAA offers.

The Law Office of Jennifer McCoy

The Law Office of Jennifer McCoy is a multi-state, full-service property management law firm representing landlords and property managers in all matters pertaining to landlord/tenant law. With over a decade of experience, we have the tools and know-

how to effectively represent our clients through the eviction process, from same-day filing of detainers, to post-judgment set-outs, and everything in between. The Law Office of Jennifer McCoy is licensed to practice law in Tennessee, Kentucky, Indiana, Alabama, and Washington, D.C.

The Liberty Group Serving the Multifamily Industry Since 1977

The Liberty Group was founded over four decades ago as an executive search firm serving the Houston multifamily and commercial real estate (CRE) markets. The firm quickly earned a reputation as a national leader, placing real estate executives and personnel in 47 of the 50 states. On a national level, some of the most innovative and successful multifamily industry businesses are now led by executives placed by The Liberty Group.

Lighthouse Property Management

At Lighthouse, we strive to be more than ordinary…we are EXTRAORDINARY. Not only are our actions extraordinary, but so are our people and communities. We provide quality homes to our residents, create meaningful relationships within our communities, invest in our team’s development, and operate with integrity and responsibility. Lighthouse Property Management is the most agile real estate operator of highquality residential housing in the nation. We employ highly sophisticated, institutional-quality operating technology and a manage-by-fact approach to real estate operations.

MAA

MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeast, Southwest, and Mid-Atlantic regions of the United States. Our mission at MAA is to deliver superior service and value for residents, employees, continued on p. 13

Education Sponsors, cont. from p. 12

and shareholders. We refer to this as creating “A Brighter View” and we are doing it every day. As an employer, we strive to recruit, develop and retain a talented and diverse workforce that mirrors the diversity of our residents and the communities where we do business. Understanding the unique perspectives of our associates, residents and shareholders is essential to our program and ultimately to our success as a company. We are committed to cultivating conversations and continuously examining all the ways we do business so we can best deliver on our Mission to provide superior service and value to those whose lives we touch.

Signal 88 Security

The vision of Signal 88 Security, since its founding in 2003, is to provide a full suite of world-class and industry-leading security services for residential, commercial, retail and institutional customers because, quite simply, safety is a basic human right and need. The promise of Signal 88 Security is to provide customized security services so individuals, businesses, neighborhoods and communities can pursue their passions in life openly, freely and joyfully. Without the freedom of feeling secure, our passions cannot be fully enjoyed.

Tolleson Inc.

Creating Safer & Smarter Spaces, One Client at a Time

Tolleson Inc. is a one-stop shop for all your commercial audio visual needs. From design and engineering to installations and programming, we’ve got you covered with our comprehensive solutions. Throughout our years in business, we have proudly served schools, religious organizations, corporate companies, and more. Our dedicated and well-trained audio visual experts ensure you are in good hands when you enlist our services. Our expertise not only includes audio visual installation services but also access control services and managed IT services. With our advanced familiarity of the different audio visual systems, you can expect a smooth

installation and functional equipment. A customized instruction manual for your equipment is provided when the job’s all done. While our installations are built to last, Tolleson Inc. will make sure backup directions are also accessible in case instructions are needed for future use.

Valet Living

Setting the Standard for Residential Living

As Valet Waste, we pioneered and perfected the doorstep collection amenity. But now as Valet Living, we’re also setting the standard in premium home-related amenity services, turn services, maintenance support, and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living – Valet Living – that supports communities where people want to live and that improves property value. Our proven track record and pioneering edge allow us to set the standard for residential living. We continuously evolve our processes, re-define the language and set the benchmarks that are universally recognized and used across the multifamily housing industry.

Special thanks to our

2023 Education Sponsors!

ARTISENT FLOORS

BROOKSIDE PROPERTIES

CHADWELL SUPPLY

ELMINGTON PROPERTY MANAGEMENT

FLOORS FIRST NASHVILLE

FREEMAN WEBB COMPANY

THE HILL FIRM, PLLC

JARRETT FIRE

THE LAW OFFICE OF HALL & ASSOCIATES

THE LAW OFFICE OF JENNIFER MCCOY

THE LIBERTY GROUP

LIGHTHOUSE PROPERTY MANAGEMENT MAA

SIGNAL

VALET

February Event Highlights

LEAD CLASS & LUNCHEON

MAINTENANCE LUNCHEON

MANAGERS LUNCHEON

Adam Brock, Sherwin Williams; Jay Hovis, Cortland West Nashville

Krystle Williams, BMS CAT; Chris Holden, Hillhurst

Dayna Wright, Nashville Plywood; Cory Aswegan, The Sound at Pennington Bend

Alexis Phillips, Bravo Flooring; Josh Hardin, The Sound at Pennington Bend

Robert Jones, Cambridge at Hickory Hollow; Marie Berry, L.I.C.R.A-Nashville; Josh Binkley, Vintage Burkitt Station

Holly Wauford, C&D Management Solutions; Neil Hamm, The Morris

Mackenzie Jacobs, Cortland West Nashville; Jessica Phillips, Signal 88 Security; Brandon Etheridge, Lighthouse Property Management

Brad Dalton, MDX Print Doctors; Brittanie Owens, Waterford Croosings I

Lauren Hartstern, Tapestry at Brentwood Town Center; George Vallone, Nuveldy’s

Holly Wauford, C&D Management Solutions; Tabitha Gill, Rivergate Meadows

Sharon Hardison, Ridge Goodlettsville; Team from Sherwin Williams

Tiffany Pettigrew; Bravo Flooring

THE CHAIRMAN’S DINNER

27 Years of MultiFamily Experience

by Chris Smith, Executive Director, Shelters to Shutters

Jeremy Byrd has been in the multi-family housing industry for 27 years, starting as a punch tech and groundskeeper and quickly advancing to maintenance tech. Within two years he had earned CPO, CAMT, and HVAC certifications and become a maintenance supervisor. For five years he was the only maintenance tech on his property and was thankful for the mentoring he received from a supervisor at another property.

Jeremy enjoys the challenge of turning around a troubled property, rebuilding the shop, whatever needs to be done. His favorite part of the job is meeting and exceeding the resident’s expectations and garnering the positive reviews that come because of this. The best review he ever received was when a group of residents collected money and sent him and his wife on a cruise as a way of saying thank you. His least favorite part of the job is a common complaint in the industry now. “It is so hard to find good help,” he says.

In many respects, Jeremy is Mr. GNAA. His involvement goes back some 24 years. Currently he chairs the Maintenance Committee and has served on most of the other committees through the years. He attends most events and helps out when he can. Jeremy’s maintenance shops have won numerous awards throughout the years, and he has won both Maintenance Supervisor and Volunteer of the Year more than once. When asked

why he has chosen to be so involved in GNAA, he says, “I believe in karma. What goes around, comes around. Participation in GNAA has allowed me to build numerous relationships that I would have never had.”

Jeremy has always been handy and enjoyed working on things. This has not always turned out well, however. When he was six, his grandfather gave him a tool kit, which he used to disassemble the dining room table and then put it back together. Apparently, the reassembly was not completed according to code since the table came crashing down when the Thanksgiving meal was put on the table. “It is funny now,” Jeremy says, “but not so much then.”

In his spare time, Jeremy enjoys collecting and shooting guns. He shoots most days on the gun range he built on his property. Being outdoors, reloading ammo, bow hunting – he enjoys it all, along with his nine grandchildren, of course. Jeremy laughs and adds, “I like tools.” Of course, you do, Jeremy.

His advice for the person just starting out in the industry: “Don’t turn anything away. Try everything. And ask for help.” As Jeremy says, “Knowledge is power.”

And one last admonition is “lead by example.” This is something Jeremy knows well.

Education

by Lisa Gunderson, Bristol Development

I won’t bore you with a list of the plethora of courses you can take from an assortment of industry partners. I will espouse and encourage that in addition to formal class work, you engage in non-traditional opportunities to learn new skills and educate yourself about the positions you want to pursue. How do you do that, you ask? Reading, searching for information on the internet, and joining groups on social media that revolve around our profession. Find opportunities to attend sessions/seminars/conferences to meet new people, engage with them, ask questions, and learn from their experiences. NMHC has a free podcast: Code 53. This year NAA provided an opportunity for credential holders to win a free scholarship to attend the annual Apartmentalize conference in June. Create space to learn new things!

Interview with NAA Diversity Leadership Program Candidate Regina Jones Cruz

Who are you and what do you do?

My name is Regina Jones Cruz. I am the Training and Development Specialist for Freeman Webb Company.

How excited are you to be a part of NAA’s Diversity Leadership program Class of 2023?

I’m so very excited! I feel extremely blessed and grateful for the opportunity.

What is your main motive for applying to the program?

My main motive for applying to the program was to gain knowledge of how to better engage in conversations about diversity in the workplace.

What do look forward to the most about the program?

Growth

What does diversity, equity, and inclusion mean to you?

DEI to me means everyone is seen, has a voice, their voice is heard, and they have fair opportunities.

Why is it significant to have diversity in the multifamily industry?

It’s important to have diversity In the multifamily industry because we have diversity in multifamily housing.

How do you promote diversity in your interaction with others?

The way I promote diversity in my interactions with others Is by welcoming and encouraging others’ opinions and perspectives. As individuals we won’t always see things the same way. When we have different upbringings by different cultures/ backgrounds we won’t necessarily share the same views and THAT IS OKAY!

Tell me when you experienced discrimination due to your race/gender/ sexual orientation/disability.

Being a black woman in leadership, I’ve experienced discrimination, bias and even harassment. There’s not one experience to pinpoint as there have been many.

Why should we as a whole care about diversity?

I can sum this up with a quote by William Sloan Coffin Jr.: “Diversity may be the hardest thing for society to live with, and perhaps the most dangerous thing for society to live without.”

Rising Stars Series

RACHEL WHEELER STEWART – Treasurer, Wheeler, Inc.

Years in the Industry

4 years

Volunteer Positions Currently & Previously Held NextGen Committee member

What brought you to the apartment industry?

I was fortunate that Dwayne Rawls introduced me and has been training me within the apartment industry.

Was this career path something that was always on your radar?

Yes! I am exactly where I always wanted to be. The only desire for a career I ever had growing up was to be part of my family’s business in some way, regardless of what it would look like. I guess dreams do come true!

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

I worked a couple retail jobs growing up and it really helped me grow in talking to almost anyone.

Why is property management an attractive career path?

I love that our sole purpose is to solve people’s problems. Whether it be the resident themselves or community personnel, I love having the opportunity to be part of that process!

Best professional advice you’ve ever been given? Always consider the source from which information is coming from.

What is your favorite thing to do on the weekends?

Literally anything with my husband! He’s my best friend and I could be satisfied watching paint dry as long as it’s with him.

Do you have any pets?

Plenty. Two cats, two dogs, a dwarf hamster, and a ball python. Big happy family!

Coolest place you’ve ever traveled?

It’s a toss-up between Italy and Germany.

Give us a fun fact about you.

I’m a third degree black belt in TaeKwonDo.

What upcoming GNAA event are you excited to attend and why?

Definitely the Trade Show! That is always a blast. I love seeing everyone get so creative!

Do you have a motto you live by?

Observe the masses and do the opposite.

If you could get a “do over” for something in your career, what would it be and why?

There’s no specific instance, but I wish I would have given myself more grace over the years. I was in a rush to do way too much, way too fast when I wasn’t ready yet. I spent a lot of 2022 considering where I was at in my life and career, becoming at peace with it, and doing the best I can where I am in my current stage of growth as a person and as an employee. I recognized that I’m not supposed to know all the answers right now. Instead of focusing on gaining respect and living up to an impossible standard I had set for myself at this stage, I now am able to focus on absorbing, understanding, and applying. I do my best to repeat this same cycle every day. And who knows, maybe one day I will have a few answers!

Any advice you could give to the rising stars of GNAA?

You’re not the only one who feels uncomfortable at any event you attend! Take it easy on yourself and put yourself out there. Almost everyone is happy to spend some time getting to know you, and before you know it you’ll have friends within your network!

NEW MEMBERS

APARTMENT COMMUNITIES

Broadstone Centennial

Eric Barbee

2 City Place

Nashville, TN 37209

615-925-3898

broadcentennialmgr@greystar.com

www.broadstonecentennial.com

261 apartment homes

Greystar

Cassa Life Mt. Juliet

Jennifer Johnson

610 E. Cassa Way

Mt. Juliet, TN 37122

615-673-4952

cassalife@castleliving.com

144 apartment homes

Castle Residential

Eagles Landing

Chassie Gremore

203 Eagles Landing Dr. Cookeville, TN 38501

931-525-3700

eagleslanding@assetliving.com

www.eagleslandingtt.com

84 apartment homes

Asset Living

Ellington House

Julie Boling

341 S. Ellington Pkwy. Lewisburg, TN 37091

913-359-1616

manager@ellingtonhouselewisburgapts.com

96 apartment homes

Vicinia Property Management

Enclave at Providence

Giovanna Suastegui

630 Providence Pkwy.

Mt. Juliet, TN 37122

615-773-3000

enclaveprovidence@ram-mgt.com

www.enclaveprovidence.com

300 apartment homes

RAM Partners, LLC

Newport Valley

Brittany Wright

100 John Green Pl. Spring Hill, TN 37174

629-777-8333

manager.southaven@freemanwebb.com

www.southavenatcommonwealth.com

25 apartment homes

Freeman Webb Company

Retreat at Finch Branch

Jennifer Johnson

207 Greenwood Dr. LaVergne, TN 37086

615-673-4952

retreatatfinchbranch@castleliving.com

60 apartment homes

Castle Residential

Rutledge Flats

Sylvester Hines

622 3rd Ave. S. Nashville, TN 37210

346-200-8488

rutledgeflats@carterhaston.com

www.rutledgeflats.com

174 apartment homes

Carter Haston Real Estate Services

SUPPLIERS

Beacon Technologies

Buddy Shaw

1441 Donelson Pk. Nashville, TN 37217

615-301-5020

615-651-2281

bshaw@beacontech.net

www.beacontech.net

Alarm Systems; Audio/Visual; Cable Services/ Consulting; Emergency Communications; Fire Alarm Systems; Fire Sprinklers/Alarms/ Extinguishers; Floor Restoration; Gate/ Access Control Systems; Key Control Systems; Music Licensing; Security Consultants/Systems; Smart Technology; Telecommunication Services/Phones; Video/ Broadband Services

Engineered Tax Services

Stacy Deru

2804 Battleground Dr. Murfreesboro, TN 37129

801-558-4906

sderu@engineeredtaxservices.com

Accounting/Consulting; Financial Services

Law Office of Angelita E. Fisher

Angelita Fisher

6688 Nolensville Rd., Suite 108-161

Brentwood, TN 37027

615-305-2803

afisher@angelitafisherlaw.com

www.angelitafisherlaw.com

Attorneys/Legal Services/Lawyers

Pelfrey Tree

Alisha Richey

813 Watts Ln.

Nashville, TN 37209

417-437-7271

alisha@pelfreytree.com

Landscape Contractors/Maintenance/ Management; Landscape Installation/ Design; Landscape Supplies/Equipment; Tree Trimming/Preservation

R&R Custom Pools and Spas

Roy Thomas

PO Box 111992

Nashville, TN 37222

615-417-8624

FAX 615-942-8047

roythomasiii@gmail.com

Swimming Pool/Spa Repairs/Services

Rent Manager

Heather Barrow

9140 Waterstone Blvd.

Cincinnati, OH 45249

513-583-1482 x113

tradeshow@lcs.com

Accounting/Consulting; Computer Software/ Consulting; Telecommunication Services/ Phones

Managers, cont. from p. 9

Management was the career for me. I blinked and it’s been nearly an entire decade. I dedicated myself to learning my craft: (1) because I wanted to see where this would take me; (2) because I saw the potential in how financially stable this made my life; (3) because I wanted to make a difference. The best part of our job is seeing a prospect’s face light up when they’ve found their new home or a resident thanking your staff for helping them get out of, what they believed to be, an impossible situation. The only way we can do that – actually make a difference – is by learning. Learning how important our roles are to our offices. Learning our processes and perfecting them to the best of our ability. Learning to ask questions and ask the right people. Learning how important our actions are and that those actions have reactions.

Reach out for help. Ask questions. NEVER STOP LEARNING. Trust me – you’ll do some amazing things.