March 2024 | News & Events Magazine

2024 BOARD OF DIRECTORS

CHAIRMAN

Jenn Mulholland, CAM

CHAIRMAN-ELECT

Katherine Morrow, CAM

VICE CHAIRMAN

Andrew Klahn, CAPS, CAM, HCCP, CALP

SECRETARY/TREASURER

Eddie Ivey, CAPS

IMMEDIATE PAST CHAIRMAN

Stephanie Liston, CAM, CAPS MANAGERS REPRESENTATIVE

Holly Duren

SUPPLIERS REPRESENTATIVE

DJ Arbogast

MAINTENANCE REPRESENTATIVE

Emir Skopljak, EPA, CAMT, CPO MANAGEMENT DIRECTORS

Melanie Brink, CAM

Sundae Caudle, CAPS

Tabitha Gill

Lauren Hartstern, CAM

Alicia Jones, CAPS, CAM, CALP

Sully Lemmons, CAM, CPM

Erick Rocha, NALP

Nicole Samson, CPM

Julie Stayton, CALP

Laura Watkins

SUPPLIER DIRECTORS

Nathan Lybarger, Esq.

Jennifer McCoy, Esq.

Rusty McDonald

Bridget Opfer

Maria Williams, CAM

MAINTENANCE DIRECTORS

Brandon Etheridge

Rusty Guilliams, CAMT, CPO

IREM LIAISON

Shelley James, CAM, CAPS, CPM

LEGAL ADVISOR

M. Wesley Hall, Esq.

MDHA LIAISON

Norman Deep

PRESIDENT

Ginny Johnson

DIRECTOR OF COMMUNICATIONS & MARKETING

Kendra Love

DIRECTOR OF MEMBERSHIP & FINANCE

Autumn Stiles

COMMUNICATIONS & STATISTICS

COORDINATOR

Lauren High

EDUCATION

Anne

Cover

Meet Our 2024 GNAA Education Sponsors

GNAA prides itself on having the gold standard of education for its members. The organization offers a plethora of educational courses throughout the year. Those classes would not be possible without the generosity of our 2024 education sponsors.

Artisent Floors

For more than 30 years, Artisent Floors has crafted its services, processes and equipment specifically for multifamily properties. They are dedicated to providing the most effective solution for the property and making the managers’ jobs easier. Their computer system is one-of-a-kind, and they store every unit they have ever measured, allowing them to quickly access the information of any property they have serviced over the years. Timely, efficient service is at the forefront of Artisent Floors, and they are proud to offer next-day service at each of their 17 locations.

Bravo Flooring

Bravo Flooring was founded by a Silver Star Marine, making us a veteran owned business, who services Middle and East Tennessee with Nashville being our “home base”. As a company, we strive to win over our multi-family customers with strong communication and offering same/next-day services. Our services are not limited to, but include the following: Carpet, Vinyl, LVP, Subfloor, and Baseboard work.

Brookside Properties, Inc.

Brookside Properties is a full-service real estate manager, investor, and advisor headquartered in Nashville. They are a company of more than 750 employees with a passion for caring for their residents, tenants, partners, and co-workers. They are a team of forward-thinking problem solvers, with a tradition of serving clients and partners that goes back to their founding more than 40 years ago. Brookside is a family of service-oriented professionals, with a track record of adding value to their tenants and residents, properties, and communities. Today, they are responsible for the management of more than 28,000 multifamily units and 3.4 million square feet of commercial shops, offices, and industrial buildings across the Southeast and Midwest United States.

Chadwell Supply

Chadwell Supply is the largest privately-owned maintenance, repair and operations (MRO) supply company in the United States. Exclusively focused on serving multifamily communities, their team partners with property owners, managers, and maintenance professionals, working hard every day to make their lives easier. Their success is a direct result of a passion for providing unforgettable service. Chadwell Supply is a knowledgeable, solutionoriented partner their customers know they can trust.

CORT

CORT’S mission is to be an indispensable resource by providing the best possible experience. By offering CORT Furniture

as an Amenity®, you control your destiny with flexibility – rather than being burdened by the total cost of owning furniture. Together, they can flex up or down based on your needs, to easily adapt as your business needs change. Together the possibilities are endless.

Elmington Property Management

Elmington is a commercial real estate investment, development, construction, affordable housing, senior living, and property management firm headquartered in Nashville. Their 800 employees operate, acquire, develop, and construct properties throughout 13 states. Their philosophy is simple: People are the difference.

Freeman Webb Company

Freeman Webb is a Nashvillebased property management firm with more than 18,000 units under management and a proud member of GNAA. They have consistently championed the importance of training and continuing education, recognizing this as fundamental pillars for personal and professional growth. They have dedicated substantial resources to their internal training programs, demonstrating their unwavering commitment to fostering a culture of continuous learning and improvement. Freeman Webb also actively supports team members by encouraging and supporting their pursuit of external training opportunities and professional designations, and they are honored to be an Education Sponsor again for GNAA.

Law Office of Hall and Associates, PLC

Education of our membership is one the pillars of GNAA and its mission. The Law Office

of Hall and Associates is always proud to further that initiative through their sponsorship of the wide variety of educational opportunities GNAA offers.

Law Office of Jennifer McCoy

Your friendly neighborhood evictions firm. The firm works diligently to ensure exceptional customer service to all their clients, as your satisfaction is their top priority. Licensed in four states and the District of Columbia, they represent multi-family communities near and far. Their services include same-day filing of detainers, and aggressively pursuing litigation remedies, ensuring your clients get paid…pronto! Their motto is “We’ll Evict ‘Em with a Quickness!” And they mean it!

The Liberty Group

The Liberty Group was founded more than four decades ago as an executive search firm serving the Houston multifamily and commercial real estate (CRE) markets. The firm quickly earned a reputation as a national leader, placing real estate executives and personnel in 47 of the 50 states. On a national level, some of the most innovative and successful multifamily industry businesses are now led by executives placed by The Liberty Group.

Lighthouse Management

At Lighthouse, they strive to be more than ordinary…they are EXTRAORDINARY. Not only are their actions extraordinary, but so are their people and communities. They provide quality homes to their residents, create meaningful relationships within their communities, invest in their team’s development, and operate with integrity and responsibility.

Education Sponsors, cont. from 5

MAA

MAA is an S&P 500 company and real estate investment trust (REIT) that develops, redevelops, and manages apartment communities primarily throughout the Southeast, Southwest, and Mid-Atlantic regions of the United States. At MAA, they are committed to delivering exceptional service and value for their residents, associates, shareholders and the local communities in which they operate and are guided by their “Brighter View” mission statement that emphasizes respect for each individual, open communication, embracing opportunities and doing the right thing at the right time for the right reason.

R3 Contractors

R3 Contractors is a full-service licensed general contractor specializing in renovation, restoration and roofing for residential, commercial and multi-family properties. Serving Middle Tennessee for almost 20 years, they are experienced in estimating and completing capital improvement, lender requirements, due diligence, operational projects, and emergency response. R3 is prepared to immediately begin emergency response 24/7 at your community. With one call, they will provide immediate assistance on water extractions, fire, smoke and water damage. They also provide service for any microbial mitigation situations. Their team of restoration experts will have your community fully returned to its pre-loss condition while providing efficiency and quality service. R3 Contractors is committed to providing effective, long-lasting solutions through transparency and communication. They value being a dependable partner who can be counted on when it matters most.

Rasa Floors

Rasa Floors was founded on the simple premise to relieve key frustrations of property managers by providing quality products and extraordinary service. From online and mobile app account management and next-day/sameday installations to being open and fully staffed Monday through Friday, they pride themselves on understanding the needs of the multifamily housing industry like nobody else! From New England to the Southwest, they can now service two-thirds of the largest U.S. metropolitan markets with 21+ service centers across 18 states! They are fast, they are open, and they are dedicated.

Tolleson, Inc.

When Middle Tennessee needs AV designs, installations, and programming, they know exactly who to call. Tolleson Inc. provides trusted audio-visual solutions in the area. With their broad range of service offerings, they offer a little something for everyone. It is with great pleasure that they can help local residences and businesses enjoy enhanced audio-visual experiences. Excellence is their guarantee!

Valet Living

For people seeking excellence in a property management partner, Valet Living is the tried and tested resource that supports communities where people want to live and that improves property value. Their proven track record and pioneering edge allow them to set the standard for residential living. They continuously evolve their processes, redefine the language and set the benchmarks that are universally recognized and used across the multifamily housing industry.

Bill to Clarify Assistance Animal Documentation

The Tennessee State Legislature convened for the second session of the 113th General Assembly on Tuesday, January 9, 2024. The Tennessee Apartment Association (TNAA) exists to serve and promote the Tennessee rental housing industry through advocacy, collaboration, and communication. As always, TNAA has identified bills of interest to monitor and promote during this legislative session.

Of particular interest is House Bill 2266 by Rep. Clark Boyd (R-Lebanon) and its companion bill Senate Bill

2030 by Sen. Shane Reeves (R-Murfreesboro), initiated by TNAA. As introduced, the legislation specifies that documents provided through a website with the primary function of providing certificates, registrations, licenses, or similar documents for assistance animals in exchange for payment of a fee are not reliable documentation in seeking an exemption to a prohibition on animals in rental property.

In 2020, the U.S Department of Housing and Urban Development (HUD) issued Notice FHEO-2020-01 that explains certain obligations of housing providers under the Fair Housing Act (FHA) with respect to animals that individuals with disabilities may request as reasonable

CATIE LANE BAILEY Lobbyist/Government Relations Counsel

Partner, Holland & Knight

accommodations. HUD provided this guidance to help housing providers distinguish between a person with a non-obvious disability who has a legitimate need for an assistance animal and a person without a disability who simply wants to have a pet or avoid the costs and limitations imposed by housing providers’ pet policies, such as pet fees or deposits.

There are two types of assistance animals: (1) service animals, and (2) other trained or untrained animals that do work, perform tasks, provide assistance, and/ or provide therapeutic emotional support for individuals with disabilities (referred to as a “support animal”). Assistance animals are not pets. A housing provider may exclude or charge a fee or deposit for pets in its discretion and subject to local law but not for service animals or other assistance animals.

The Fair Housing Act (FHA) makes it unlawful for a housing provider to refuse to make a reasonable accommodation that a person with a disability may need in order to have equal opportunity to enjoy and use a dwelling. One common request housing providers receive is for a reasonable accommodation to providers’ pet or no-animal policies so that individuals with disabilities are permitted to use assistance animals in housing, including public and common use areas.

By providing greater clarity through this guidance, HUD seeks to provide housing providers with a tool they may use to reduce burdens they may face when they are uncertain about the type and amount of documentation they may need and may be permitted to request when

GNAA’s Johnson Tapped for NAA Leadership Lyceum

Greater Nashville Apartment Association President Ginny Johnson has been selected as one of 34 individuals nationally to participate in this year’s NAA Leadership Lyceum.

Participants will gain a diverse and well-rounded perspective from their 2024 classmates that helps create more inclusive working environments throughout the industry. In addition to earning eight CECs and participating on a local or national committee, participants get the chance to show off their new knowledge and skills at three concurrent sessions held during NAA’s Advocate, Apartmentalize and Assembly of Delegates.

“Being selected for the 2024 cohort of the NAA Leadership Lyceum is an honor and a privilege. I am thrilled for the opportunity to gain invaluable insights and skills that will undoubtedly elevate my leadership abilities,” Johnson said. “My goal is to harness this knowledge to further enhance GNAA, ensuring we continue to set industry standards and provide unparalleled service to our members and the community.”

Johnson has served as president of GNAA since April 2023 and has worked for the association for nine years, when she joined the association as the Membership Coordinator

and was then promoted to Education and Events Director in 2017.

She has been instrumental in growing the GNAA membership and was recognized with the Chairman’s Award in 2015 for growing the number of units represented by GNAA members to more than 100,000. Johnson received her second Chairman’s Award in 2022 for her outstanding achievement in the area of member education.

She also developed GNAA’s annual Women’s Conference and pushed GNAA to be active in career fairs at local schools to educate young people about job opportunities in the multi-family housing industry.

To see the full slate of candidates, visit www.naahq.org/ leadership-lyceum

February General Membership Meeting Highlights

ON TREND

On Trend with Our Local Education Programs

by Lisa Gunderson, Bristol Development

There is a plaque in my office my husband gave me when I graduated from the University of Tennessee. It simply says, “I am still learning.” He recognized that I would continue to pursue advanced educational opportunities throughout my life and wanted this gift to honor that sentiment.

GNAA offers a variety of education courses. These provide unique opportunities for each student, if you need to learn new skills or strengthen existing ones, as well as learn about new solutions or more cost-effective alternatives to ongoing operational challenges. Personally, I am looking forward to some of the maintenance offerings this year, as I find that the more information I have in these areas, the better I can make decisions regarding improvements and repairs.

Coursework can also be a launch pad for new opportunities. If you desire that next-level promotion, the best demonstration that you are prepared for it is seeking a corresponding designation. Alternatively, it can leverage your advantage in compensation conversations by demonstrating that you are an expert in your current role and thus deserve a top-tier increase.

Staying current is also a goal and objective we should all have. GNAA offers education in updates to HVAC best practices, changes to the legal landscape, LITHC, and collections, to name a few. These classes ensure that we operate with the most recent information, and as a result make the best decisions for our owners, investors, customers, and coworkers. What educational coursework will you take this year?

NAA Need to Know

The NAA Click & Lease Program will be updated on March 20, 2024 to include the following changes to your lease forms. The Release Notes, which are accessible when logged into your NAA Click & Lease Program, includes copies of these upcoming forms.

Should you have any questions about these changes, please contact NAA.

Updated Forms

The following form has been updated for all states, including Canadian provinces Alberta, British Columbia, and Ontario.

Enclosed Garage Addendum: The numerical paragraph references have been replaced with their corresponding paragraph title. In addition, the Special Provisions paragraph has been increased to allow up to 1,000 characters.

Contribute to NAAPAC Today!

I write to you today with a sense of urgency and excitement about an opportunity that lies before us. As we gear up for the NAA Advocate event in Washington D.C. on March 12-13, I am reminded of the crucial role each of us plays in shaping the policies that impact our industry. It is imperative that we make our voices heard, and one of the most powerful ways we can do that is by supporting NAAPAC.

NAAPAC, the bipartisan political action committee dedicated to advocating for our industry, is our vehicle to ensure our interests are represented on Capitol Hill. Your donation to NAAPAC is an investment in our collective future, one that will amplify our influence and secure our seat at the table during critical policy discussions.

Why is this so important, you may ask? The answer lies in the impact that legislative decisions can have on our jobs and the overall economic climate of the multi-family housing community. Bills passed have the potential to shape our industry for better or for worse. By supporting NAAPAC, you become an integral part of a collective effort to safeguard our industry’s interests and ensure our continued growth and success.

As members of NAA, you have access to a wealth of resources and benefits that empower you to succeed in this ever-evolving industry. From advocacy

and education to compliance solutions and savings programs, NAA is here to support you every step of the way. Your membership not only enhances your professional development but also strengthens our collective voice in the industry.

It’s imperative to note that NAA cannot use general fund money for federal elections, relying on individual contributions from members like you to actively participate in the political process. While businesses cannot make donations to NAAPAC, your personal contributions are the driving force needed to make our voices heard.

GINNY JOHNSON GNAA President

I’m proud to say that GNAA is currently more than halfway to our 2024 goal, but we need your help to reach the finish line. Your contribution to NAAPAC will enable us to meet our fair share goal before we head to Washington, D.C. for Advocate. GNAA has built an amazing reputation within the NAA community as a model association and we want to ensure that we continue to set the gold standard in everything we do. If everyone gives a little, we can meet our goal quickly. So I urge you to join me in making a difference. Be a part of the change by contributing to NAAPAC today. Together, let’s ensure that our industry’s voice is heard loud and clear in Washington, D.C. and beyond. To donate, visit www.naahq.org/contribute-naapac

Thank you for your continued support and dedication to our industry.

February Managers Luncheon Highlights

Navigating the Shift Leasing to a New Generation

As the rental market continues to evolve, property managers find themselves facing a new demographic with distinct preferences and expectations: Generation Z. Gen Z represents a significant portion of today’s renters, bringing their unique characteristics and needs to the forefront of the leasing landscape. From a property manager’s point of view, understanding and effectively leasing to Gen Z is not just about adapting to change but also seizing opportunities for growth and innovation.

Embracing Technology

Gen Z is the first generation to have grown up entirely in the digital age, making technology an integral part of their daily lives. Property managers must leverage this digital proficiency by embracing technologydriven leasing processes. From virtual tours and online applications to digital lease signings, offering streamlined and tech-savvy solutions enhances the leasing experience for Gen Z renters. Additionally, utilizing social media platforms and digital marketing channels allows property managers to reach and engage with this demographic effectively.

HOLLY DUREN

Managers Representative

Community Manager, Ashton Creek Farms

Prioritizing Convenience

Convenience is a priority for Gen Z renters, who value efficiency and ease of access in their living arrangements. Property managers can cater to this preference by offering amenities and services that align with their lifestyle. From package lockers and ondemand maintenance requests to smart home features and communal workspaces, providing conveniences that enhance daily life resonates with Gen Z’s desire for hassle-free living. Moreover, offering flexible leasing options, such as shorter lease terms and online rent payment portals, accommodates their transient and dynamic lifestyle.

Fostering Community

Despite their digital prowess, Gen Z craves authentic connections and meaningful interactions within their living environments. Property managers play a pivotal role in fostering a sense of community by organizing social events, facilitating networking opportunities, and creating communal spaces that encourage engagement. By cultivating a vibrant and inclusive community culture, managers not only enhance tenant satisfaction but also differentiate their properties as desirable destinations for Gen Z renters seeking social connectivity.

Sustainability and Wellness

Gen Z is known for its strong environmental consciousness and emphasis on personal wellbeing. Property managers can appeal to these values by prioritizing sustainability initiatives and wellness

GNAA

GNAA Statistics Show Nashville Continues to Show Growth in Multifamily Housing

In the heart of Nashville’s vibrant streets, where the sounds of country tunes blend with the clang of construction, a symphony of growth and opportunity has been unfolding in the multifamily housing industry. Against the backdrop of cranes dotting the downtown skyline, Nashville’s multifamily housing sector dances to its captivating rhythm, weaving a tale of resilience and prosperity.

In the fourth quarter of 2024, while cranes continued their graceful ballet across downtown, the latest data from the Greater Nashville Apartment Association (GNAA) revealed a 17.24% decrease in the number of multifamily housing units under construction compared to the same quarter of 2022. With 27,939 units in various stages of development, there’s a subtle shift in the city’s multifamily landscape – a testament to its adaptability and evolution.

But amidst this ebb and flow of construction activity, Nashville’s multifamily housing market remains a beacon of opportunity for renters and investors alike. Last year, the market welcomed 10,955 new apartments, offering a diverse array of living options to residents seeking the perfect blend of comfort and convenience.

Delving deeper into the data, it’s evident that Nashville’s multifamily housing renaissance is not confined to downtown alone. From the bustling energy of Green Hills-Midtown to the vibrant and hip charm of East Nashville, hot-market areas beckon with promise and potential. In the fourth quarter of 2023, more than

31,000 speculative multifamily housing units dotted the local landscape.

As neighborhoods evolve and communities thrive, Nashville’s multifamily housing industry emerges as a dynamic force for positive change. In the vibrant tapestry of submarkets, each with its own unique identity and allure, opportunities abound for residents to find their perfect slice of Nashville living.

Yet beyond the numbers lies a deeper narrative of connection and community. With nearly 11,000 units completed through the fourth quarter of 2023, Nashville celebrated a milestone in its journey of growth and prosperity. From Antioch-Priest Lake to West Nashville, neighborhoods came alive with the introduction of new multifamily housing options, creating vibrant communities where residents forge lasting bonds and build the foundation for a brighter future.

And then there’s the melody of rent prices, a testament to Nashville’s enduring appeal as a destination of choice for renters. Rent prices in the area have been consistently ascending since 2018 when the average rent stood at $1,230, reaching $1,657 by the fourth quarter of 2023, marking a notable increase. With an average rent increase of 4.79% compared to the fourth quarter of 2022, the city’s multifamily housing market reflects a thriving ecosystem of supply and demand.

As the cranes continue their graceful dance against the Nashville skyline, one thing is clear: the city’s multifamily housing industry is a symphony of growth, opportunity, and endless possibilities.

RPM Committee

Bridging Career Pathways and Charitable Endeavors in Residential Property Management

by Adrienne Shumaker

As members of the GNAA, our shared commitment extends beyond industry advocacy and education to fostering a vibrant community that thrives on networking, camaraderie, and collective progress. Within this dynamic framework lies the Residential Property Management (RPM) Careers Committee, a driving force dedicated to not only fulfilling association goals but also illuminating the diverse career opportunities within the multi-family housing industry to our surrounding communities.

At the heart of our mission lies a profound realization: Many individuals are unaware of the multitude of career paths available within our industry. It’s a common refrain at our outreach events to hear exclamations of surprise and curiosity: “I never knew this existed as a career!” Our committee stands poised to bridge this gap, reaching out to students and prospective professionals alike to illuminate and connect these pathways.

Collaboration is key to our success. Working hand-inhand with the NextGen Committee, we’ve engaged with local schools and participated in career fairs, introducing the next generation to the rich opportunities in retail property management. Beyond these efforts, our goals have led us to forge impactful partnerships with local charitable organizations whose visions align seamlessly with ours.

Take, for example, EntryWay of Nashville, a beacon of hope dedicated to aiding individuals and families

transitioning out of homelessness. Recognizing the natural synergy between our industry and their mission, we’ve seen over twenty individuals find stable, full-time positions within the multi-family sector since October 2021. Our commitment to this partnership remains steadfast as we continue to build and nurture this vital relationship.

Similarly, the Omni Family Foundation has become a new partner in our endeavors. Focused on empowering youth transitioning from the foster system, their dedication to providing essential resources and career development aligns perfectly with our goals. Recently, we’ve had the privilege of exploring avenues where our committee, alongside the GNAA, can offer support and guidance to these deserving youths, marking the beginning of a promising collaboration.

While the RPM Committee may be a recent addition to the GNAA’s suite of offerings, its impact is swiftly becoming undeniable. Our ability to partner with these remarkable organizations, enriching the lives of individuals within our communities, serves as a compelling testament to the mutual benefits of promoting a career in residential property management.

In closing, the RPM Committee extends an open invitation to all who share our passion for shaping the future of the multi-family housing community. Join us in this journey of networking, fulfillment, and meaningful impact as we continue to build bridges and forge pathways towards a brighter tomorrow.

Embracing Neurodiversity

Insights from ADHD and Beyond in the Multifamily Industry

In the multifaceted world of the multifamily industry on both the owner/management and supplier sides, embracing diversity and inclusion is crucial. While much attention has been paid to traditional forms of diversity, the potential of neurodiversity, particularly the inclusion of individuals with different forms of neurodivergence, such as ADHD, autism, dyslexia, and others, is increasingly recognized as a source of strength and innovation. Speaking from personal experience as someone with ADHD and extending the perspective to include other forms of neurodivergence, it’s clear that neurodiverse individuals bring invaluable benefits to the multifamily industry.

ADHD: The Creative Catalyst

My journey with ADHD in the multifamily industry has underscored the unique advantages of hyperfocus and creativity. ADHD can foster an ability to concentrate intensely on compelling tasks, driving forward innovative projects and problem-solving with unmatched dedication. This trait has enabled me to tackle complex challenges with creative solutions that stand out for their originality and effectiveness.

CHRISTINA ROBINSON RACE Regional Vice President, ePremium Insurance Agency, LLC

Autism: Precision and Systematic Thinking

Individuals with autism often excel in systematic thinking and attention to detail, qualities that are highly beneficial in property management and financial analysis within the multifamily industry. Their ability to process information and spot patterns can improve operational efficiency, ensuring that properties are managed precisely and that financial performance is optimized.

Dyslexia: Problem-Solving and Big-Picture Thinking

Dyslexia, characterized by difficulties with reading and writing but also associated with exceptional problemsolving skills and the ability to think in terms of the “big picture,” can be a significant asset. In sales and leasing, for instance, the ability to see beyond conventional methods to connect with clients and understand their needs can lead to more effective and personalized strategies, enhancing customer satisfaction and loyalty.

Enhanced Reliability and Specialized Skills

Across various types of neurodivergence, individuals often display remarkable reliability and dedication in roles that align with their interests and abilities. My experience in the industry, bolstered by my ADHD, has shown me the value of matching neurodiverse individuals with roles that capitalize on their strengths, from detailed-oriented tasks in compliance and finance continued on p. 33

Ce rti fi ed Apa rt me nt P o rt fo li o Su pe rvi so r

March 19th - 22nd | 9:00 am - 4:00 pm

GNAA Headquarters | Facilitated by: Alex Jackiw

WE RECOMMEND THIS COURSE for multi-site supervisors with 24 months of multi-site supervision experience. This brand-new CAPS course will help you rise to the next level in property management. It will prepare you to be rning potential.

YOU’LL LEARN ABOUT:

•Achieving ethical excellence

•Understanding the management agreement and creating an owner’s report

• Stakeholder relations with residents, communities, and municipalities

•

• Overseeing the budget process across a portfolio

• Measuring portfolio performance and property valuation

• Investigating and troubleshooting an under-performing property

• Property acquisition and due diligence

• Market analysis and property inspections

•

• Property development feasibility analysis

• Investment strategies, including renovation,

• Key content for the owner/company due diligence report

• Talent development and management throughout the employee cycle

• or purchase

• Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cybersecurity, and music licensing

an individual seeks to keep a support animal in housing.

Some websites sell certificates, registrations, and licensing documents for assistance animals to anyone who answers certain questions or participates in a short interview and pays a fee. Under the Fair Housing Act, a housing provider may request reliable documentation when an individual requesting a reasonable accommodation has a disability and disability-related need for an accommodation that is not obvious or otherwise known. In HUD’s experience, such documentation from the internet is not, by itself, sufficient to reliably establish that an individual has a non-observable disability or disability-related need for an assistance animal.

By contrast, many legitimate, licensed health care professionals deliver services remotely, including over the internet. One reliable form of documentation is a note from a person’s health care professional that confirms a person’s disability and/or need for an animal when the provider has personal knowledge of the individual.

House Bill 2266/Senate Bill 2030 mirrors HUD guidance and seeks to specify in state law that documents provided through a website with the primary function of providing certificates, registrations, licenses, or similar documents for assistance animals in exchange for payment of a fee are not reliable documentation in seeking an exemption to a prohibition on animals in rental property. If passed, this act takes effect July 1, 2024. TNAA will continue to advocate for its passage and will update the membership as additional information is available.

The information provided herein does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available in this article are for general informational purposes only.

Management, cont. from p. 17

amenities within their properties. Implementing energy-efficient features, recycling programs, and green spaces demonstrates a commitment to environmental stewardship, resonating with environmentally conscious Gen Z renters. Additionally, offering amenities such as fitness centers, yoga studios, and outdoor recreational areas promotes physical and mental well-being, aligning with their holistic approach to health.

Authentic Communication

Gen Z values authenticity and transparency in their interactions with brands and businesses. Property managers should adopt a genuine and approachable communication style, addressing concerns openly and proactively engaging with residents. Utilizing platforms such as social media, email newsletters, and resident portals allows managers to maintain transparent communication channels and solicit feedback effectively. By building trust and rapport through authentic communication, property managers can forge lasting connections with Gen Z renters and cultivate a loyal resident base.

Leasing to Generation Z presents both challenges and opportunities for us property managers. By embracing technology, prioritizing convenience, fostering community, promoting sustainability and wellness, and communicating authentically, we can successfully attract and retain Gen Z renters. Adapting to the preferences and expectations of this demographic not only ensures the continued relevance and competitiveness of rental properties but also fosters a dynamic and thriving living environment for all residents.

February Maintenance Luncheon Highlights

GNAA Unveils 2024 Theme

“Power in Connections”

Encouraging Collaboration, Innovation, and Lifelong Relationships in the Multi-Family Housing Industry

It’s been said that “networking is not just about connecting people. It’s about connecting people with people, people with ideas, and people with opportunities,” and that’s exactly what the Greater Nashville Apartment Association members do.

Keeping that in mind, the Membership and Directory Committee has selected “Power in Connections” as this year’s theme. The theme embodies more than just a slogan. It’s an inclusive mantra for industry professionals to come together, collaborate, and thrive in an environment where genuine relationships are valued. It’s about finding support among peers who truly understand the challenges and triumphs of the multi-family housing industry’s day-to-day operations as well as finding trusted folks to help when needs arise.

With more than 165,000 units managed by a diverse array of companies and 400-plus supplier-member businesses, GNAA’s network is vast and vibrant. As an affiliate of both the National Apartment Association and the Tennessee Apartment Association, we leverage these connections to amplify our collective voice and advocate for policies that benefit our members.

But the power in connections extends far beyond advocacy – it’s woven into the fabric of everything we do

at GNAA. From dedicated luncheons tailored to community managers, maintenance teams, and supplier partners to a top-notch education program designed to foster continuous learning and growth, we provide a platform where all members can connect, collaborate, and become lifelong friends.

Our premier events, including our highly attended Trade Show, Gala, Apartment Tour, and Golf Tournament, serve as focal points for connection and collaboration. These gatherings bring together industry leaders, suppliers, and professionals from across the region, sparking new ideas, forging partnerships, and driving further connections that continue from the event to doing business with a member.

Another important benefit of being a part of GNAA is the vast network of suppliers. As we run apartment communities and management companies, needs happen daily. We always want to support our members and do business with them. Making those connections not only helps us when the need arises but it also helps our member businesses, making it a win-win for all involved in GNAA.

NANCY MORRIS GNAA Past Chairman

Co-Chair, Membership and Directory Committee

Join us in celebrating the Power in Connections. Don’t just be a member, be an active member and participant in our organization, join a committee, attend our monthly functions, sponsor an event, and make GNAA part of your everyday culture. Whether you’re a seasoned professional or a newcomer eager to grow your career, there’s a place for you in GNAA.

I’ll leave you with this in closing: Remember, do business with a member. Be active. Get involved. Join a committee. Get connected. That’s how you make the most of your GNAA membership.

Membership Connection Highlights

NEW MEMBERS

APARTMENT COMMUNITIES

ALTA City Side

Tara McBride

1301 Lebanon Pk. Nashville, TN 37210

615-914-1720

live@altacityside.com

368 apartment homes

Wood Residential Services

Harts Branch

Allison Duke

100 Gaunt Dr. Smyrna, TN 37167

615-625-2691

hartsbranch@rpmliving.com

167 apartment homes

RPM

Madison Crest

1562 Crestview Dr. Nashville, TN 37115

615-540-4433

manager@visitmadisoncrest.com

78 apartment homes

S&S Property Management Co., Inc.

Riverwalk 803

803 N. 2nd St.

Clarksville, TN 37040

931-494-8221

riverwalk803@rpmliving.com

www.iverwalk803apps.com

134 apartment homes

RPM

The Scottie

Jessica Durham

800 16th Ave. N. Nashville, TN 37203

615-703-7791

cdscottie@liverangewater.com

320 apartment homes

Rangewater Real Estate

Station by ALTA

Tara McBride

900 E. Trinity Ln. Nashville, TN 37207

615-451-8624

live@thestationbyalta.com

302 apartment homes

Wood Residential Services

SUPPLIERS

1-Tom-Plumber Nashville

Larry Maddin

311 Quecreek Cir. Smyrna, TN 37167

615-796-4922

nashville@1tomplumber.com

Plumbing Contractors

Aaxon Laundry Systems

Derek Williams

6100 N. Powerline Rd. Ft. Lauderdale, FL 33309 195-477-2710

brittanyp@aaxon.com

Laundry Equipment Leasing/Sales

Aroma Impressions

Timothy Jackson

6840 W. 70th St. Shreveport, LA 71129

318-934-1125

timothy@aromaimpressions.com

Air Deodorizers

Bluelinx

Marissa Bush

1950 Spectrum Cir. SE, Suite 300 Marietta, GA 30067 843-468-8598

marissa.bush@bluelinxco.com Building Materials

Camco Construction and Restoration

Michael Turner

311 Quecreek Cir. Smyrna, TN 37167 615-294-8836

office@camcotn.com

Biohazard Waste Cleanup; Commercial/ Insurance Restoration & Reconstruction/ Repair; Floor Restoration; General Contractor (Remodeling/Repair); Leak Detection; Moisture Control; Water Extraction/Damage

Cookeville Pressure Wash, LLC

Larry Motykowski

5454 Trent Ln. Cookeville, TN 38506

931-284-1146

info@cookevillepressurewash.com

Pressure Washing

Cumberland Mechanical Services

Kara Stevenson

6105 Centennial Blvd. Nashville, TN 37209

615-478-1264

Cell 629-254-5121

cms@cumberlandmechanical.com www.cmhvacnashville.com

Air Duct Cleaning; Dryer Vent Cleaning; HVAC Contractors

Omni Family Foundation

Nathan Harmening

301 S. Perimeter Park Dr., Suite 100 Nashville, TN 37211

615-513-3950

nathan.harmening@ omnifamilyfoundation.org Education

Pacific Concrete Resurfacing

Usiel Cienfuegos

475 Metroplex Dr., Suite 507 Nashville, TN 37211

615-905-6017

pacificconcreteresurfacing@gmail.com www.pacificconcreteresurfacing.com

Decorative Concrete

Pella Windows & Doors Tennessee

Sean Moule

277 Mallory Station Rd., Suite 107 Franklin, TN 37067

615-626-0195

smoule@pelladirect.com

Building Materials; Windows/Replacement

continued on p. 33

SPECIAL THANKS TO OUR 2024 EDUCATION SPONSORS

Artisent Floors | Bravo Flooring

Brookside Properties | Chadwell Supply

CORT |Elmington Property Management

Freeman Webb Company

Law Office of Hall & Associates, plc

Law Office of Jennifer McCoy

Lighthouse Property Management | MAA

R3 Contractors, LLC | Rasa Floors

The Liberty Group | Tolleson, Inc.

Valet Living

REVOLUTIONIZE. RETAIN. ATTRACT NEW RESIDENTS.

Step into the world of innovative resident retention and marketing strategies in the multi-family housing industry with our dynamic class. Explore cutting-edge techniques to foster longterm tenant relationships while mastering the art of attracting new residents. Join industry experts and fellow professionals in this immersive experience designed to elevate your skills and revolutionize your approach to multi-family housing management. Don’t miss this opportunity to stay ahead of the curve and unlock the secrets to sustainable success in the competitive housing market.

Rising Stars Series

TAYLOR CROWLEY

Business Development Manager, BluSky Restoration

Years In the Industry

7 years

Volunteer Positions Currently & Previously Held in GNAA

NextGen Committee, Communications Committee, News & Events Committee

What brought you to the apartment industry? Building relationships with other apartment professionals is a key part of my role as a Nashville Business Development Manager in the Multifamily Vertical

Was this the career path something that was always on your radar?

Yes, absolutely!

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

Yes, I was part of a three-man residential construction homesite cleaning crew every summer in high school. This was a foundational job for learning how not to be afraid to “get your hands dirty”!

Why is property maintenance an attractive career path?

Lots of learning and growth opportunities for all roles surrounding the property maintenance career path.

Best professional advice you have ever been given?

Don’t be afraid to fail as that is where most growth happens.

What is your favorite thing to do on the weekends?

Spend time outside with my family!

Do you have any pets?

Yes, a six-pound Teacup Shih Tzu named Cookie

Coolest place you’ve ever traveled?

Banos, Ecuador

Give us a fun fact about you.

I’m a huge Memphis Grizzlies fan!

What upcoming GNAA event are you excited to attend and why?

The Golf Tournament because it will be springtime in Nashville!

Do you have a motto you live by?

“Love your neighbor as yourself.”

If you could get a “do over” for something in your career, what would it be and why?

I would have taken a job with a large corporation right out of college instead of working for a small business.

Any advice you could give to the rising stars of GNAA?

Get involved and show up!

TNAA Reception Highlights

Diversity, cont. from p. 23

to dynamic roles in client engagement and team leadership.

Diverse Communication Styles

The multifamily industry thrives on effective communication, and neurodiversity brings a spectrum of communication styles that can enrich interactions within teams and with clients. Whether it’s the directness often associated with autism, the energetic engagement characteristic of ADHD, or the innovative expression found in dyslexia, these varied styles contribute to more dynamic and inclusive communication practices.

A Catalyst for Innovation and Inclusion

Including neurodiverse individuals in the multifamily industry is not merely a matter of diversity quotas; it’s a strategic advantage. From my personal perspective with ADHD to the broader spectrum of neurodivergence, it’s evident that embracing these differences not only enhances problem-solving, creativity, and efficiency but also fosters a more inclusive and vibrant workplace culture. With its inherent complexities and need for innovation, the multifamily industry is ideal for leveraging the full spectrum of neurodiverse talents, driving growth and competitive advantage.

Conclusion

The multifamily industry stands at the forefront of a transformative approach to diversity and inclusion, where the potential of neurodiverse individuals is increasingly recognized and valued. Drawing from my experience with ADHD and considering the broader implications of embracing all forms of neurodivergence, it’s clear that this approach can lead to unparalleled innovation, efficiency, and community engagement. By harnessing the unique strengths and perspectives of neurodiverse individuals, the industry can meet its operational and strategic goals and contribute to a more inclusive community.

New Members, cont. from p. 29

Salto Systems, Inc.

Jeremy Woody

1780 Corporate Dr., Suite 400 Norcross, GA 30093 470-718-5457

j.woody@saltosystems.com

Gate/Access Control Systems; Key Control Systems; Security Consultants/Systems; Smart Technology

T.A.C.T. of Middle Tennessee

Corey Henderson

1262 Inverness Pass Lebanon, TN 37087 615-359-6860

info@tactmt.com

Air Duct Cleaning; Asbestos Abatement/Testing; Bed Bug Removal; Biohazard Waste Cleanup; Cleaning Services; General Contractor (Remodeling/Repair); Indoor Pet Solutions; Janitorial Services; Market Ready Services; Mold Abatement; Odor Removal; Paint Contractors; Pest Control Services; Pet Waste Management; Waste/Trash Removal Services; Water Extraction/Damage

TNT Group

Angela Ross

444 Metroplex Dr., Suite B264 Nashville, TN 37211

615-609-0992

hajarsindi@tntgrouptn.com

Air Duct Cleaning; Carpet Cleaning & Repair Services; Cleaning Services; Dryer Vent Cleaning; Drywall Repair; Floor Restoration; Janitorial Services; Landscape Installation/Design; Paint Contractors; Pressure Washing; Tile Floor Cleaning/Stripping

T Roys Carpet Cleaning Service, LLC

Jennifer Armstrong

4616 Woodrow Wilson Rd. Springfield, TN 37172 615-762-0228

troyscarpetcleaning@yahoo.com

Carpet Cleaning & Repair Services

VPC Multifamily Contractors

Ashtyn Barker

919 Conference Dr., Suite 4-284 Goodlettsville, TN 37072 615-920-9407

abarker@volprop.net

Commercial/Insurance Restoration & Reconstruction Repair; General Contractor (Remodeling/Repair); Paint Contractors; Roofing Contractors; Stairs/Replacement Treads

PET STATIONS

WATER FOUNTAINS

AGILITY ITEMS

GYMS FOR DOGS - NATURAL PLAY

DOG WASH TUBS

FUN PRODUCTS

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