News & Events Magazine - May 2020 by Greater Nashville Apartment Association

BOOTHS ARE GOING FAST...GET YOURS TODAY! Visit GNAA.org event page for pricing. Email ginnyjohnson@gnaa.org to reserve your booth today!

Greater Nashville Apartment Association

2020 Trade Show

CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Annette Waterman, CAM® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson STATISTICS Bobbi Turner, ARM® MARKETING DESIGN SPECIALIST Vickilynn Diaz MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 08 11 14 16

It’s the Law

Metro Council’s Latest + TN Supreme Court Update

Leadership Lyceum

Congratulations, Graduates!

National Apartment Association

Water and COVID-19 FAQs

Management

Be Smart About Access Control

Leadership

How To Be a Leader: 3 Tips for Effective Leadership

ASSOCIATION NEWS

04 07 10 17 19 20 21

MAY 2020

2020 BOARD OF DIRECTORS

HVAC Certification Course

Prepare for the EPA test given at the end of the course.

Beautification Awards

Showcase your community!

Through the Eyes of an Asset Manager

Seven key elements to becoming a successful Asset Manager

New Members

Welcome!

Webinar

How Reopening the Economy Impacts Multifamily Management

Maintenance Mania

It’s time to show your best!

Calendar

Something special noted on the calendar

ABOUT THE COVER Lyceum 2020 Graduates

L-R top: Meredith Dixon, NALP,®* NTS Development; Katherine Morrow, CAM,®* Venue at Cool Springs, MAA Communities; Wes Schmitz*, Aertson Midtown, Buckingham Management, LLC; Julie Stayton, Lincoln Property Management. L-R bottom: Giovanna Suastegui, CAM,®* Stone Ridge, Bridge Property Management; Alice Ward, CAM,® CAPS,®* Oakwell Farms, Sentinel Corp.; Annette Waterman, CAM,®* Harbor Management Group; Dee Wilson*, Freeman Webb Companies

Thank you to our sponsor: Law Office of Hall & Associates

Cover photo by: John Albani, John Albani Photos

@gnaatn

INSTRUCTOR: Shane Gates, Chadwell Supply Thank you 2020 GNAA Education Sponsors!

DON’T MISS OUT!

Member Investment

199

This will be the ONLY HVAC Certification Course offered in 2020!

ONLY

per person

Includes updated HVAC information

Non-Member $385

Thursday, May 21, 2020 9:00 am - 5:00 pm

GNAA Education and Training Room 05.21.2020 – All-Day Course Instruction 05.26.2020 – Practice Test & Certification Test begin at 9 am

This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals are now available at the GNAA offices and can be picked up before class.

Spanish Manuals are available upon request. Instruction will be in English. RESERVE YOUR SEET TODAY! SPACE IS LIMITED. REGISTRATION IS REQUIRED. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

Also Offering These Continued Education Credits Courses

HVAC

Repair for Beginners Thursday, June 4, 2020

9:00 am - 4:00 pm GNAA Education and Training Room

Member Investment

159

ONLY

per person

6 Continuing Education Credit Hours

HVAC

Advanced Training Thursday, June 30, 2020

9:00 am - 4:00 pm GNAA Education and Training Room

Greater Nashville Apartment Association

IT’S THE LAW

Metro Council’s Latest plus Tennessee Supreme Court Update Nashville’s Metro Council passed and Mayor Cooper approved Ordinance No. BL2020-149. This ordinance requires an advance written notice to residential tenants of any rental increase. The new ordinance becomes effective for any residential lease entered into on or after July 1, 2020. The ordinance requires 90-day advance written notice to a residential tenant of an increase in their rent. However, the code also indicates that if the landlord’s written lease agreement includes a provision in which 60-days’ advance written notice of a rent increase is required, then the 90-day requirement does not apply. Therefore, either a Davidson County landlord includes a lease provision requiring 60-days’ advance notice of a rent increase, or this new Metro code will require a 90-day advance notice of a rent increase. The order clarifies that a residential tenant’s rent cannot be increased prior to the completion of the original lease term. The Council emphasized that the ordinance shall have no effect on any other term or condition of a written rental agreement. This provision is effective only in Davidson County and does not apply to “any housing funded through any programs that are regulated by a division, department, agency, or branch of the federal, state, or metropolitan government.” Tennessee’s version of the NAA lease program will easily allow users to comply with this new ordinance. All landlords will be in compliance by implementing similar changes to their renewal notices and leases in advance of this new ordinance’s effective date. In hopes of providing Association members with the latest available information, GNAA’s staff graciously delayed submission of this article until the very last moment. We are not aware of any judicial decisions made after April 27, 2020. We will inform you that on April 24, 2020, the Supreme Court of Tennessee extended its previous orders and suspended

NATHAN LYBARGER

Hall & Associates News & Events

in-person civil proceedings until May 31, 2020, except in extraordinary circumstances. The order prohibits any action to effectuate an eviction based on non-payment of rent through May 31, 2020. The Court also extended their previous order regarding filing deadlines, effectively suspending finality of any judgment that would have become final between March 13, 2020 and May 31, 2020, through June 5, 2020. The latest version of this order also invites presiding judges of General Sessions Courts to submit plans for re-opening their courts prior to May 31, 2020. The plans are to be submitted to and approved by the Tennessee Supreme Court Justice. The application of this possibility will vary greatly among Tennessee’s 95 counties, but there has been cause for optimism that the courts will return to some level of operation in the coming weeks. While non-payment evictions are suspended through May 31, 2020, if the courts re-open prior to May 31, 2020, it should allow landlords to file detainers for non-monetary lease violations. The situation is changing daily, and we encourage all members to stay in close contact with their attorneys for continuing updates. The developments in our state and local judicial system do not change the effects of the Federal CARES Act. That Act instituted a 30-day notice requirement for termination of tenancy and suspended any action toward a non-payment eviction – including sending of required notice – for 120 days. That countdown started on March 27, 2020. The Act also prohibits charging any “fees, penalties, or other charges to the tenant related to such non-payment of rent.” The regulations implemented by the CARES Act apply only to “covered dwellings” at “covered properties,” as specifically defined in the Act. Regardless of ongoing efforts across our state to resume court proceedings, landlords must comply with the CARES Act provisions, if they apply. The COVID-19 situation is unprecedented in modern times, and every sector of commerce and industry is sprinting to keep pace. Now more than ever, every level of property management should be involved with this continuing revision of the legal process. When it comes to eviction, each scenario should be carefully scrutinized before taking any action. 5

CPO Certified Pool-Spa ®

Member Investment

450

Operator® Training Program

Non-Member Investment

585

The World’s Most Recognized Pool and Spa Training Program Designation provided by the National Swimming Pool Foundation

All books included. Students will need to bring pens, notepad and calculator. The program requires an open book written exam. The exam is a pass or fail test. CPO® certification is a five-year certification and is transferable from state to state.

June 11 & 12, 2020 8:30 am - 5:00 pm

For more information on the CPO®, visit www.nspf.com.

at the GNAA Office

SPACE IS LIMITED! SIGN UP TODAY. Register online at gnaa.org | call or email Ginny Johnson at 615.365.3047 | ginnyjohnson@gnaa.org No refunds or cancellations. Must be paid in advance.

Thank You 2020 Education Sponsors!

Brookside Properties • Bug Solutions • CORT • Elmington Property Management • Ferguson Facilities Supply • FirstCall • Claims • Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • The Liberty Group • Lighthouse Property Management • Lincoln Property Company • Universal Media Group • Valet Living • Wheeler, Inc. Greater Nashville Apartment Association | 2 International Plaza, Suite 201 | Nashville, TN 37217 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Low Pressure Exterior Washing Breezeway Cleaning

Tennis Courts / Pool Decks

Concrete Cleaning

Sidewalks and Driveways

Roof Cleaning

615.926.9500

www.anchorpw.com

owen@anchorpw.com Greater Nashville Apartment Association

• • • 2020 • • •

Beautification Awards Showcase Your Community! Enter the GNAA 2020 Diamond Awards Beautification Contest. Awards will be presented on November 14, 2020 at the GNAA Awards & Installation Gala.

Award Categories: Awards will be presented in the following categories:

One winner will be awarded for each category:

Community Beautification

Best Pool

Flowers

Best Model

Clubhouse

Best Renovation

Overall community appearance to site Design, suitability

Overall swimming pool appearance

Mark all applicable categories for which you would like to be entered for award consideration.

•••

Best design and decoration

Overall design, layout, furnishings and amenities

Maintenance Shop

Organization and safety

Renovation started no earlier than 01/01/2018. *Booklet of before and after photos is needed for judging.

Entry form is available at the GNAA office or online at www.gnaa.org.

•••

0•••

• • • 202

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cable Mark all appli for which categories like to be you would award entered for tion. idera cons

•••

form is also This entry the GNAA available at e at office or onlin www.gnaa.org.

•••

ories:

Award Categ

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n Beautificatio Community ity

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Best Pool ming pool appearance rall swim Ove

Best Modneland decoration

mun Overall comto site appearance

Flowers

• • • Judging Dates: June 29 – July 24 • • •

Best desig

ion earlier Best Rennovat started no

bility

Renovatio 18. than 01/01/20

Design, suita

after photo before and *Booklet of judging. is needed for

Clubhouse n, layout,

Overall desig amenities & furnishings

Shop Maintenanceand safety

•••

Organization

aa.org. meert@gn email scott 65.3047 or offices at 615.3 the GNAA please call Questions? categories.

Entry Fee: $60 single entry or $225 to enter all categories.

s: Judging Date July 24 June 29 –

•••

__ __________

_____ $ enter all __________ or 325 to __________ _ $ single entry __________ __________ __________ __________ Entry Fee: 85 __________ __________ __________ __________ _____

_____ _____ __________ Name:_____ __________ __________ Community _____ Date: __________ __________ ______ ive: __________ __________ __________ Representat __________ __________ Authorized Email: _____ Built: _____ ____ Year __________ __________ __________ __________ Phone: _____ ries. __________ priate catego appro s: __________ all Home Apt. mber to check Number of ____ Reme g. a.or __________ gna _____ nt $ _____ tmeert@ Total Amou

Download your fillable entry form here. Please complete and return to scottmeert@gnaa.org.

scot ille, TN 37217 return to 201, Nashv plete and l Plaza, Suite 2 Internationa Please com ent Association, gnaa.org ille Apartm 65.3571 Greater Nashv 47 Fax 615.3

65.30 Phone 615.3

www.

Questions? please call the GNAA offices at 615.365.3047 or email scottmeert@gnaa.org. Greater Nashville Apartment Association, 2 International Plaza, Suite 201, Nashville, TN 37217

Phone 615.365.3047 Fax 615.365.3571 www.gnaa.org

News & Events

LEADERSHIP LYCEUM

GNAA Leadership Lyceum Program The purpose of the Leadership Lyceum program is to educate, motivate, and empower emerging new leaders for the Association. The National Apartment Association (NAA) created this program in 2003 as a means of identifying and motivating a diverse, enthusiastic group of multifamily professionals. Since that time, over 200 industry leaders have completed NAA’s Leadership Lyceum Program.

member involvement, along with the nomination recommendation, are strongly considered when reviewing nominations for acceptance into the program. Applications are typically accepted from October 1 through November 30, but dates may vary from year to year.

The GNAA Leadership Lyceum Program endeavors to develop true leaders; people with a broad-based vision for, and a strong commitment to, the multifamily industry. It focuses on the importance of advocacy, education, personal development, and volunteering. Upon graduation from the Lyceum program, participants will have a full, well-rounded overview of the vision, scope, and operation of the Association, and be poised for further growth through committee and executive leadership opportunities.

To complete the Leadership Lyceum Program, candidates are required to attend two half-day sessions where they will benefit from experienced professional speakers and networking with peers.

Candidate Nomination & Selection

The 2020 Leadership Lyceum Graduates

The program is designed to develop individuals who aspire to leadership roles in the multifamily industry. Nominations come from Management Company Executives and Regional Managers. All levels of property management are eligible for the program, as well as Supplier Members.

This year’s group of graduates have consistently demonstrated professionalism and dedication to the multifamily industry. We are sure they will contribute to GNAA in great ways in the years to come.

A limited number of candidates are selected by the Leadership Lyceum Committee along with the GNAA Board of Directors Executive Committee. GNAA

Graduation Requirements

Additionally, the candidates are required to attend various GNAA committee meetings and events which will allow them to participate and experience the GNAA firsthand. Leadership Lyceum sessions and meetings are complimentary (with noted exceptions). The GNAA Lyceum candidates are recognized at all functions.

Congratulations to each of you on this great accomplishment! We wish you much success as you continue your journey as multifamily professionals!

Greater Nashville Apartment Association

Congratulations, 2020 Leadership Lyceum Graduates!

Meredith Dixon, NALP®* NTS Development

Katherine Morrow, CAM®* Venue at Cool Springs, MAA Communities

Giovanna Suastegui, CAM®* Stone Ridge, Bridge Property Management

Alice Ward, CAM,® CAPS®* Oakwell Farms, Sentinel Corp.

Wes Schmitz* Julie Stayton Aertson Midtown, Lincoln Property Management Buckingham Management, LLC

Annette Waterman, CAM®* Harbor Management Group

Dee Wilson* Freeman Webb Companies

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

News & Events

Through the Eyes of an Asset Manager May 19, 2020 | 9:30-12:30 GNAA Education Room

2. IT’S A “MONEY” BUSINESS 1. ASSET MANAGEMENT VS. PROPERTY MANAGEMENT

4. HOW TO MEASURE 5. MANAGEMENT INCREASING DECISIONS CASH FLOW

3. HOW TO USE ROI

6. PREVENTATIVE MAINTENANCE & RISK MANAGEMENT

Member Investment

7. LONG-TERM PROJECTIONS

3 CECs

Join us for this new and informative course. Joe Sharp will share seven key elements to becoming a successful asset manager in the multifamily industry. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT Elmington Property Management

Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates

Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management

Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Greater Nashville Apartment Association

NATIONAL APARTMENT ASSOCIATION

Water and COVID-19 FAQs

Information about Drinking Water, Treated Recreational Water, and Wastewater Centers for Disease Control (CDC) Guidelines for Swimming Pools https://www.cdc.gov/coronavirus/2019-ncov/php/water.html Contact your County Health Department for their comments regarding opening swimming pools. They will need to inspect the pools prior to opening. The issue is more on social distancing than contamination. The CDC has released guidance on COVID-19 and water transmission, including information on recreational water transmission. Specifically, the CDC guidance states: “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.” This guidance and other water-related guidance can be found at www.cdc.gov/coronavirus/2019-ncov/php/water. html. For more information about CDC’s recommendations for proper operation, maintenance, and disinfection of public pools, visit www.cdc.gov/healthywater/swimming/aquatics-professionals/operating-public-swimmingpools.html.

News & Events

Working From Home

Clementine says, “Just because I’m a pig doesn’t mean I don’t prioritize and sanitize.”

I have found that cannot be in a longterm working relationship with a tube of Pringles. I set up my basement office complete with a refreshment station with snacks and drinks. Everything was fine, until at the end of a random Tuesday, the tube I was snacking on sounded hollow. As if waking up from a dream, I looked at my crumb-covered clothes and pizzaflavored hands with horror. It was like a werewolf movie, where the cursed person just now realizes the destruction he or she just committed. I ate the whole tube in one day.

My glasses broke and the Optometrist is only taking emergency patients. I quickly found a solution. If I keep my head really straight and move like a robot, my glasses do not fall off. Don’t be surprised if I walk like a robot the next time you see me.

Since then, I have learned that with great access comes great responsibility. So I now take my tube, divide them into little baggies and then hide them in different places in my house. This works really well, it now requires active effort to reach these delicious crisps. My wife, however, thinks that hiding things in baggies around the house is worrisome and she now thinks I’m some sort of snack-food version of Walter White.

“Take Your Children to Work Day loses its luster when you work from home.”

This is Olive working hard from home :) Hey Dad, is this all you do at work?

We had a few strange requests… • Caller asked: “Can we get a new screen to filter out the covid?” Keep in mind this person is on the 11th floor… • Another caller asked: “Can I borrow the gym equipment? I’ll carry it to my apartment myself and put it back wh

AMI team from our morning Zoom call.

We, like most, are zooming every morning to stick together and keep continuity while working remotely. Our team is stronger than ever and ready to serve now and when things get back to our new normal.

hen I’m done.”

We have three cats. Generally they sleep and ignore me all day, unless I have a conference call, then they all come in and “talk” very loudly! It’s hard to keep them off my very small desk. I don’t know what they do, but with one step of a paw they can delete my email application completely, or send an email or open the social media links. After several conference calls in a row, Oliver (the baby) jumped on my lap to try to hang up the phone. I captured this look that shows his displeasure with the workday!

MANAGEMENT

Be Smart About Access Control By Carl Hanly, CAS®, KeyTrak, Inc. Apartment renters are smart – and I’m not just talking about their IQs. In a Schlage study, as much as 86 percent of residents of various ages said they would pay more for an apartment with smart technology, such as thermostats, lighting, or locks.

Processes are important, but consider how much time employees spend on manual tasks related to unit access. That could include completing paper key control logs, reprogramming smart lock security tokens (fobs, cards, etc.), or retrieving unreturned keys.

The fact that most residents prioritize locks is consistent with a different report by reputation.com, which analyzed over 400,000 apartment reviews in the U.S. and found that safety was a top factor in a positive resident experience.

If your processes are cumbersome, employees are more likely to omit steps and find shortcuts. For example, I worked with one community that programmed master versions of fobs so employees didn’t have to program a token every time they needed access to an individual apartment.

It makes sense, then, that some properties are opting for keyless entry. But for some people, smart locks don’t represent safety. Just ask the group of New York tenants who recently sued their landlords for the right to use physical keys instead of the building’s new smart lock system, which required residents to use a smartphone app to enter the building. The plaintiffs were concerned that the system would track location data, violating their privacy. Whether your apartment community uses electronic locks or traditional metal keys, an effective method of managing your keys and locks is non-negotiable. Follow the guidelines below to get on the right track.

Look for inefficient key and access control processes. Do your on-site personnel have a lot of extra time? Not likely. That’s why it’s important to make sure they’re able to balance performing administrative duties and addressing residents’ needs. 14

As a result, it was easier for employees to misuse their privileges because the property’s electronic logs didn’t show who had been in each apartment. Employees had more time to focus on residents, but it put those same residents at risk due to a lack of accountability. To address this risk, the property instead preprogrammed a fob for each apartment and managed the fobs with an electronic key control system. Employees saved time, and the property manager was able to track who accessed each unit and when. No matter your access control method, make sure you balance efficiency and security.

Respect residents’ privacy. Even though multifamily residents don’t usually own their homes, maintaining their trust requires you to respect their private lives and personal property. If an employee uses their access control privileges to enter a person’s home without authorization or prior notice, your relationships with residents will suffer. Imagine how someone would feel if they came home to find a maintenance technician in their home without continued

Greater Nashville Apartment Association

having submitted a work order or being notified that a property employee would be entering the apartment. Or if a leasing agent used mailbox keys to steal residents’ identities. Or if a maintenance technician gave a key to someone who then murdered a resident in her home. Unfortunately, these are all real scenarios described on review sites and in news reports. To avoid similar situations, ensure employees give proper notice when they need to enter a resident’s home and maintain a reliable record of who has accessed which apartments and when.

Consider your reputation. Your reputation can take a hit from a single lost key or security breach. If a resident has a bad experience, they won’t hesitate to talk about it online. I’ve found several security-related complaints in property reviews I’ve read. Here are a few examples: • Residents mentioned maintenance technicians entering units without prior notification and lamented the property’s recurring theft problem. • Reviewers described the property and staff as “creepy” and “terrifying.” • A community’s mailbox keys and apartment keys were stolen on two separate occasions. It took weeks for the property to rekey each building and install new mailboxes. In the meantime, mail had to be hand delivered. Reviews like these aren’t going to do any favors for your reputation since 94 percent of respondents in an Entrata survey said they read online reviews when searching for an apartment.

Follow key control best practices. To ensure your key and access control procedures maximize employees’ time, protect residents’ privacy, and safeguard your property’s reputation, implement the following best practices: • Observe a written policy for managing keys or security tokens.

News & Events

• Regularly review your key control policy with employees. • Don’t store keys somewhere they can be easily removed, such as on a pegboard or in a lockbox. Secure keys in an electronic key control system consisting of steel drawers or a tamper-proof panel. • Avoid programming master versions of security tokens. • If you pre-program a security token for each unit, treat the tokens with the same level of security you would traditional keys – store them in a secure location and restrict who can access them. • Automatically track when someone removes or returns keys or security tokens. • Allow employees to remove keys only during specific time periods, such as during business hours or oncall days. • Never leave keys out in the open or anywhere they could be stolen. • Give residents prior notice when employees need to access their homes, especially if a resident hasn’t submitted a work order. • Monitor and address complaints about security concerns. Be smart about your key and access control processes – no matter what kind of keys you use (or don’t use).

LEADERSHIP

How To Be a Leader

3 Tips For Effective Leadership Reprint from John Maxwell Company Blog at https:// corporatesolutions.johnmaxwell.com/blog/how-to-be-a-leader3-tips-for-effective-leadership/ The Ferrari LaFerrari is one of the fastest cars in the world. It boasts 950 horsepower and a top speed of 227 mph! But this powerful car can move nowhere unless its driver actually steps on the gas. Without intentional action, it will sit at the starting line forever with that incredible potential and power trapped inside. And so will your company. The executives and managers you equip can be aspiring leaders full of passion, vision, talent, and great ideas. They can learn how to be a leader – and should – but if they want to be more effective, they will need to step on the gas – and do something! A lot of younger leaders are hesitant to act because they’re afraid of failing. But in Herminia Ibarra’s new book, Act Like a Leader, Think Like a Leader (Harvard Business Review Press, 2015) she challenges leaders and their supporting teams to take a different approach: The only way to think like a leader is to first act: To plunge yourself into new projects and activities, interact with very different kinds of people, and experiment with unfamiliar ways of getting things done. In times of transition and uncertainty, thinking and introspection should follow action and experimentation – not vice versa. For your leaders and your organization to move forward, their thoughts and actions must work together within a proven framework. In his book Thinking for a Change, our founder John C. Maxwell connects the intentional process that unites thoughts and action: “If at first you don’t succeed – think – then try again.”

Your company leaders and managers have to start from where they are, jump in, and start getting things done. Only then can they engage in reflective thinking, evaluate the experience, and try again. Even if they fail on occasion, at least they will be failing forward. Many potential leaders let success pass them by because they are waiting for someone to grant them influence. Entire teams and organizations can drift into unproductive chaos because everyone is waiting for someone else to give them permission to act. But it doesn’t work that way. Influence doesn’t come from having a title, the same way that sitting in a Ferrari doesn’t mean you are traveling at 227 mph. As John says, “The position does not make the leader; the leader makes the position.” So how can you prepare your managers to make the most of their leadership positions while shifting out of a positional mindset? Share these three ways to be more effective:

1. Stop relying on position to push people. There is nothing wrong with having a leadership position. That’s the starting place for most leadership. However, there is everything wrong with having a positional mindset. While it’s easy to pull rank in order to push people, it isn’t always effective. The truth is, if you have to tell people you’re the leader, you’re not. Good leaders stop bossing people around and start connecting with them.

continued

Greater Nashville Apartment Association

2. Trade entitlement for movement. Leadership isn’t a right; it’s a privilege and must be continually earned. Entitlement will always work against you. Good leaders don’t take anything for granted. They strive to keep the people and the organization moving forward towards its vision. Let a vision for making a difference lift you and your team above the status quo. Forget your “leadership rights.” Focus on your responsibility to make a difference in the lives of the people you lead – and start moving.

3. Leave your position and move towards your people.

People who rely on position often mistakenly believe it is the responsibility of the people to come to them for what they need and want. Good leaders understand it is their responsibility to move towards their people. Make it your job to learn who your people are, find out what they need, and help them and the team win. Your company’s executives will forever remain at the lowest level of influence – positional leadership – if they’re unwilling to act, to step on the gas and risk failure in order to move forward. Equip them with the knowledge that the only way to learn how to be a leader is to think like a leader – then act like one!

Leaders are initiators. Greek philosopher Socrates said, “Let him that would move the world, first move himself.”

N E T WO R K I N G O P P S 2020 MAY

HOPE TO SEE YOU AT ONE OF THESE GREAT EVENTS!

MANAGERS LUNCHEON

June 10, 2020

GNAA Offices @ 12:00 pm

The Current State of the Apartment Market Guest speaker: Vince Lefler

Thank you to our sponsors!

CORT • Express Pros • Fetch Package Music City Removal • Rose Paving USS – United Structural Systems

MAINTENANCE LUNCHEON

GENERAL MEMBERSHIP

June 17, 2020

June 25, 2020

Wednesday, June 19th 12:00 Noon Hermitage House Smorgasbord 3131 Lebanon Road, Nashville TN

See ad on page 20 for details.

HVAC Updates

Springhouse Links 18 Springhouse Lane | Nashville, TN 37217

Thank you to our sponsors!

A Three-Step Game Plan for Regret-Proofing Your Life

Join us for Breakfast 9:00 am - 11:00 am

Guest speaker: Jim Fox - HVAC Tech Line Hiscall • Music City Removal Nashville Plywood • Reliable Roofing USS – United Structural Systems

Space is limited! Reservations are required.

Thank you to our sponsors!

Breezy PowerWash • Nashville Plywood Pet & Playground Products •Rose Paving Siegel & Callahan • USS – United Structural Systems

NEW MEMBERS Apartment Communities

Ashland Farms Mindy Lill 351 Big Horn St. Ashland City, TN 37105 615-657-4790 ashlandfarmmgr@lincolnapts.com 240 apartment homes Lincoln Property Company Referred by: Dale Smith News & Events

Suppliers Broadstone Stockyard Eric Rosado 222 Stockyard St. Nashville, TN 37201 615-401-6966 erosado@allresco.com 342 apartment homes Alliance Residential Referred by: Management Company

The Trash Courier Shannon Ford 819 Greenwood Rd. Chattanooga, TN 37411 844-888-7274 info@thetrashcourier.com Valet trash and turning units Referred by: Word of mouth

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Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042

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Eddie M. Patterson, Owner

Greater Nashville Apartment Association

REMEMBER A MEMBER MUSIC CITY REMOVAL JUNK REMOVAL AND TRASH OUT SOLUTIONS

Andy Manning 615.593.2171

Reliable and on demand service Free pickups with our rebate program Affordable rates Locally owned and operated

1511 Smith Drive • Lebanon, TN 37087 sharplines615@gmail.com

Mike Medwed, Owner e: Mike@musiccityremoval.com O: (615) 480-8396 C: (630) 297-1519

Let us help decrease your disposal costs!

615-625-2277 www.windowcityinc.com

A ONE HOUR WEBINAR

How “Reopening the Economy” Impacts Multifamily Management Presenter

Moderator

May 8, 2020 | 10:00 am

MEMBER INVESTMENT ONLY

RICH GEORGE

News & Events

JD WRIGHT

PER PERSON

It’s time to show YOUR BEST!

CAMT scholarsehdip award to oveerar!ll winn

Thursday, June 18, 2020 Al Menah Shriners Center

1354 Brick Church Pike, Nashville, TN 37207

Registration and Practice: 11:00 a.m. Competition Begins: 12:00 p.m. Awards to follow competition

Registration Fees:

Competition: $25 per person Cheer For Your Team: $20 per person Presenting Sponsor

Presented By

Thank you Title Sponsor!

General Membership Meeting

A Three-Step Game Plan for Regret-Proofing Your Life with Jennell Evans,

CEO, Strategic Interactions Inc.

Join us for Breakfast Thursday, June 25, 2020 9:00 am - 11:00 am Springhouse Links 18 Springhouse Lane | Nashville, TN 37217

Thank you to our Sponsors:

person

All reservations not canceled three working days prior to the event will be billed to your account.

Breezy PowerWash | Nashville Plywood | Pet & Playground Products Rose Paving | Siegel & Callahan | USS – United Structural Systems

RESERVATIONS ARE REQUIRED. SPACE IS LIMITED. Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. 20

Greater Nashville Apartment Association

GNAA has gone

When faced with the challenge of social distancing, GNAA took steps to ensure we could stay connected and provide you with the great services you’ve come to expect. Keeping the value of your membership is very important to us, so we’ve added to our services.

DIGITAL! FREE WEBINARS

VIRTUAL CLASSROOMS

Better Together Thankful Series Webinars help keep you connected with other members and gain ideas on how to make the most of the current situation.

Training continues with on-line courses. Offering you classes to keep you at the top of your multifamily career is very important to GNAA, so we added virtual classrooms! Keep an eye on our website or your email for new virtual classes.

ZOOM MEETINGS

NEW WEB PAGES

We are still holding committee meetings. With the help of Zoom Meetings we are still able to meet with our committees to keep the association functioning.

We’ve added two new web pages! The Latest News page brings the latest communications from our trusted multifamily resources. On the Events page, you have access to free GNAA Webinars.

NEWS & EVENTS MAGAZINE DIGITAL Available on-line every month! Are you receiving our EMAILs? If not, please check your spam and then add our email addresses to your contacts!

Sunday

Monday

Tuesday Wednesday Thursday

News & Events Committee*

MAY

8:45am

Mothers Day

9am

Friday

Saturday

How Reopening the Economy Impacts Multifamily Management Webinar 10am

NextGen Committee*

Gala Committee* 9am

9am

Awards Committee*

Education Committee*

10am

12pm

Through the Eyes of an Asset Manager*

9:30am - 12:30pm

Trade Show Committee 10am

Legislative Committee Conference Call* 11am

Memorial Day GNAA OFFICE CLOSED

31 News & Events

Communications Committee*

www.gnaa.org

HVAC Testing* 9am

Programs Committee*

9am

Membership Committee*

9am

Community Service Committee* 10am

HVAC Certification Course* 9am - 5pm

Board of Directors Meeting* 9am

*at GNAA office

e t a D New

vent This e

has a

PLEAS

ENDAR

R CAL

YOU MARK

Thursday, September 10, 2020 Hermitage Golf Course

6:30am Registration 8:00am Shotgun Start 6:30am Continental Breakfast 2:00pm Luncheon Awards & Prizes Following the Scramble

Entry Fee

175

per player

Includes cart & player package

Prizes for:

Hole-in-one • Closest to the pin • Longest drive • Longest putt • Straightest drive Register online at www.gnaa.org or email to ginnyjohnson@gnaa.org. No refunds. No cancellations. There will be no competitive company or category lockouts on any event.

Thank you to our Scramble Title Sponsor! Sherwin Williams Flooring & Paint Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Greater Nashville Apartment Association

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2020 EDUCATION SCHEDULE $749 MEMBER INVESTMENT

National Apartment Leasing Professional* (NALP®) Kitty Barry - CLK Management

January 14-16

8:30a – 5:00p

LEASING

Certification for Apartment Maintenance Technician (CAMT®) Paul Rhodes - NAAEI Faculty

$899 MEMBER INVESTMENT

February 11-14 & 18-21

8:00a – 4:00p

MAINTENANCE

$199 MEMBER INVESTMENT

Train the Trainer (6 CECs)

Susan Sherfield - Mercy Housing & Dee Wilson - Freeman Webb ASSISTANT MANAGER

MANAGER

February 26

PORTFOLIO SUPERVISOR

SUPPLIER

8:00a – 4:00p MAINTENANCE

$450 MEMBER INVESTMENT

Certified Pool Operator (CPO®) Connie Sue Cantrella

March 5 & 6

8:30a – 5:00p

MAINTENANCE

$159 MEMBER INVESTMENT

All Things Leasing (6 CECs)

John Sons - Burlington Capital Group

April 7 & 14 10:00a – 12:00p

LEASING

ASSISTANT MANAGER

MANAGER

$199 MEMBER INVESTMENT

HVAC / EPA Certification Shane Gates - Chadwell Supply

Class: May 21 & Testing: May 26

9:00a – 5:00p

MAINTENANCE

$99

Through the Eyes of an Asset Manager (3 CECs) Joe Sharp

MEMBER INVESTMENT

May 19

MAINTENANCE

9:30a – 12:30p

$159 MEMBER INVESTMENT

HVAC Repair for Beginners (6 CECs) Jim Fox - HVAC Tech Line

June 4

MAINTENANCE

9:00a – 4:00p

$450 MEMBER INVESTMENT

Certified Pool Operator (CPO®) Connie Sue Cantrella

June 11 & 12

HVAC/Advanced Fundamentals & Troubleshooting (6 CECs)

Susan Sherfield - Mercy Housing & Tammy Lee - Lincoln Property Company ASSISTANT MANAGER

Rich George - NOI Coach LEASING

September 14-18 ASSISTANT MANAGER

9:00a – 4:00p

$199 MEMBER INVESTMENT October 8

ASSISTANT MANAGER

MANAGER

PORTFOLIO SUPERVISOR

Karen Graham - Karen Graham Consulting

ASSISTANT MANAGER

MANAGER

Certified Apartment Portfolio Supervisor (CAPS®) Doug Chasick

9:00a – 5:00p MAINTENANCE

October 21-22

9:00a – 5:00p

PORTFOLIO SUPERVISOR

$1,500 MEMBER INVESTMENT

February 16-19, 2021

REGIONAL MANAGERS

9:00a – 4:00p

MULTI-SITE MANAGERS

$325 MEMBER INVESTMENT

Education Conference (6 CECs)

April 20, 2021

Omni Hotel - Nashville

ASSISTANT MANAGER

SUPPLIER

$300 (Test $175 extra) MEMBER INVESTMENT

Low Income Housing Tax Credit Seminar

LEASING

9:00a – 12:00p

MANAGER

at Gaylord Springhouse

LEASING

MEMBER INVESTMENT

PORTFOLIO SUPERVISOR

Legal Conference (6 CECs) LEASING

9:00a – 4:00p

$950 MEMBER INVESTMENT

Certified Apartment Manager (CAM®)

MANAGER

PORTFOLIO SUPERVISOR

Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply

Freeman Webb Companies

July 16

MANAGER

Thank you 2020 GNAA Education Sponsors!

$159 MEMBER INVESTMENT $99

Budget Boot Camp (3 CECs)

Our attendee recommendations are located in the color bars.

FirstCall Claims

June 30

MAINTENANCE

Trying to decide which class is right for you?

8:30a – 5:00p

MAINTENANCE

Jim Fox - HVAC Tech Line

www.gnaa.org

SUPPLIER

8:30a – 4:00p MAINTENANCE

*Non-Members of GNAA should call 615.365.3047 for non-member pricing. Scholarships available for CAM®, CPO®, and NALP® certification courses.

Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.