NASHVILLE
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F U L L SE RV I C E R E STO R ATI O N CO M PANY Fire • Wa te r • Win d • Sm o ke D a ma g e • Mo l d Re me d i a ti on B io - H az a r d Wa s te C l e a n u p / D i s p o s a l as well a s Tur n K e y S e r vi ce s fo r yo u r e ve r yd ay n e eds.
3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217
(615) 360-0079
CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Malcolm Eller, CAM® Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson STATISTICS Bobbi Turner, ARM® MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe
@gnaatn
CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS
FEATURES
05 08 09 13 17 23
Trade Show The Roaring 20s
Election Night 2021 Board Nominees
Election Night Meet the Candidates
Management 15 Resident Event Ideas to Stay Connected During Covid-19
It’s the Law Evictions
Education Sponsors First Call Claims: Freeman Webb
ASSOCIATION NEWS
16 19 21 22 24 25 26
Legal Week Get informed from our own legal experts
Maintenance Luncheon Mold Remediation
Calendar Stay up to date
Low Income Housing Tax Credit Seminar Fundamental & Advanced Training in LIHTC Compliance
Maintenance Appreciation Cornhole Tournament
Managers Luncheon Campaign for Board of Directors
New Members Welcome!
ABOUT THE COVER Trade Show October 15, 2020 Farm Bureau Expo Center 2-3pm VIP Hour 3-8pm Show Election Night 8-8:30pm Cover photo by: John Albani, John Albani Photography
OCTOBER 2020
2020 BOARD OF DIRECTORS
TRADE SHOW
See You at the Trade Show! Who is ready to get together in person? We know we are…as are many of our GNAA supplier members! While it may look a little different this year, the GNAA 2020 Trade Show “The Roaring 20s” is sure to be a great event for those who want to learn about all the services and products our suppliers bring to the management and communities within GNAA. Just a reminder that this is a FREE event for our management company and apartment community members, so no worrying about not having budgeted money to attend. We encourage all staff members – maintenance, leasing, managers and more – to come since there really is something for everyone. Make sure to register at GNAA.org and pick up your badges ahead of time at the GNAA office. There are going to be a couple of major changes for this year’s event, as to be expected with everything going on. Here are the main ones:
New Location! If you don’t know already, this year’s event is moving out of Davidson County and will be held at the Wilson County Expo Center at the Fairgrounds. The address is 945 E. Baddour Pkwy, Lebanon, TN 37087. Why the move? The Expo Center is a larger venue that will allow us to social distance safely while still providing a great atmosphere for networking and fun. The food area will be separated from the show floor as well so you can enjoy your meal while sitting down.
New Time! This year we are opening the floor for more time in order to let people space out their teams in case they need coverage back at the community or office. The inviteonly VIP hour will take place from 2:00-3:00 p.m. and the entire show will then open at 3:00 p.m. for all other News & Events
attendees. The show closes at 8:00 p.m. to give us time for Election Night results.
Election Night is Happening Here! Talk about killing two birds with one stone…the Expo Center’s size allows us to incorporate our usual Election Night voting booth and results announcement with the trade show in a smart manner. All GNAA members are invited to vote early at the GNAA office, but if you cannot you may bring your ballots to the Expo Center on October 15 from 2:00-8:00 p.m. and then stay for the results. Management and community members can then enjoy the trade show, but a reminder that supplier members can enter the trade show only if they have a booth.
Show You the Money! In lieu of our big prizes giveaway at the end of the night, with safety in mind the official trade show prizes have been converted to cold hard cash! Throughout the night lucky winners will be chosen for one of the many cash prizes being awarded. The grand prize of $1,500 will be picked at the very end of the event and the winner must be present to win. If you have any questions don’t hesitate to call the GNAA office. We are working hard to make sure all safety precautions are being followed, including masks, hand sanitizer and appropriate distancing between attendees. Thank you to all our 2020 Trade Show sponsors for making this event possible and for all who will be in attendance. We are excited to see you all! 5
Trade Show Floor Plan
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OnSight Industries LLC Solitude Lake Management Pioneering Technology Corp MultiFamily Utility Floors First Nashville Pella Windows and Doors Lowe's Pro MSH A-1 Concrete Activ Answer by Audio Images Marietta Drapery & Window Coverings Mid-TN Tub Cut Hello Spoke Guardian Construction First Call Claims - Food Sponsor AMI Construction AMI Construction RentPath Inc. RentDebt Automated Collections The Liberty Group ICU Security Century Fire Protection PeachTree Landscape Everlast Construction Group Signal 88 Security Signal 88 Security Law Office of Hall & Associates Law Office of Hall & Associates Universal Media Pinaire Roofing Wheeler, Inc. Law Office of Jennifer McCoy Asurety Property Solutions Get A Grip
59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 79 80 81 82 85 86 87 88 89 90 91 92 93 95
Clean Quik GreenWay Waste & Recycling, LLC Ferguson Facilities Ferguson Facilities Windsor Redevelopment Windsor Redevelopment Summit Roofing Summit Roofing MDX Print Doctors Bug Solutions Chadwell Supply Chadwell Supply GDE Renovations R3 Contractors R3 Contractors BCJ Building Services Contractors Inc Contractors Inc ServPro KeyTrak Marti Loftis - State Farm Insurance Ready Fitness Bradshaws Landscape RiteRug Cornerstone Renovation Group Nashville Plywood Nashville Plywood Hiscall, Inc. OneApp Guarantee Window City Auto-San, Inc. Valet Living Blue Sky Restoration Contractors
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Chief Fire Protection Company Watermark Restoration EnviroScapes Rose Paving C & D Management Solutions Community Coatings KorKat Lewis Letterworks Color Burst Landscapes Surface Connection Elite Flooring Sherwin Williams Paint Pye Barker Fire & Safety, LLC Squeegee Squad Gallaher and Associates Impact Trash Strategic Claim Consultants Servant Fire Protection 550 Construction, LLC Music City Removal Southeastern Laundry The Hill Law Firm Gyms for Dogs Ace Exterminating Wright Construction Trash Cab Trash Cab Better NOI HD Supply Go Doorstep One Heart Apparel One Heart Cleaning
Greater Nashville Apartment Association
W E N
! T H IG N L L A S ZE I R P H S CA
Join us on
October 15, 2020! NEW LOCATION FARM BUREAU EXPO CENTER (Wilson County Fairgrounds)
EXTENDED HOURS! 2-3 PM VIP HOUR 3-8:00 PM SHOW
DON’T FORGET!
ELECTION NIGHT WILL TAKE PLACE FROM 8:00 - 8:30 PM!
ciation o s s A t n e m t r ashville Apa
Greater N
how S e d a r T 2020
$1,500 GRAND PRIZE
DOOR PRIZES THIS YEAR WILL BE BIG CASH PRIZES GIVEN THROUGHOUT THE NIGHT! ATTENDEES CAN
REGISTER ONLINE AT GNAA.ORG Special Thanks To Our Gold Sponsors CLEAN QUIK CARPET SERVICE • FERGUSON FACILITIES SUPPLY LAW OFFICE OF HALL & ASSOCIATES • SUMMIT ROOFING • WINDSOR REDEVELOPMENT CORP. Food Sponsor FIRST CALL CLAIMS | Official Bag Sponsor XFINITY COMMUNITIESTM Ice Cream Sponsor TRASH CAB | VIP Sponsor SIGNAL 88 SECURITY News & Events
7
ELECTION NIGHT
2021 Board Nominees Officers & Board of Directors Executive Officers
Vice
The following nominees are running unopposed. Chairman – Stacey Holt, Fortress Grove Chairman-Elect – Tracey Crowe, Ashton Brook Chairman – Stephanie Liston, Lighthouse Property Management
Secretary/Treasurer
Please choose only one (1) nominee. Katherine Morrow, Venue at Cool Springs Jenn Mulholland, Lincoln Property Company
Management Directors
Two (2) positions will be filled for a 3-year term. Please choose two (2) nominees.
Anne Adams, Arlington Properties Holly Baggett, Brighton Valley Malcolm Eller, Arden Village Tina Hamor, Buckingham Management Sully Lemmons, Nob Hill Apartments John Sons, Burlington Capital Properties
Maintenance Director
One (1) position to be filled for a 3-year term. Please choose one (1) nominee.
Jeremy Byrd, RAM Partners
Supplier Director
One (1) position to be filled for a 3-year term. Please choose one (1) nominee.
DJ Arbogast, The Liberty Group Lacey Smithson, GreenWay Waste & Recycling JD Wright, Universal Media Group
Managers Representative
One (1) position to be filled for a 1-year term. Please choose one (1) nominee.
Meredith Dixon, NTS Development Amy Heskett, Greystar Julie Stayton, Lincoln Property Company
Maintenance Representative
One (1) position to be filled for a 1-year term. Please choose one (1) nominee.
Rusty Guilliams, Waterford Crossings
Supplier Representative
One (1) position to be filled for a 1-year term. Please choose one (1) nominee.
Ashtyn Barker, BluSky Restoration Tyler Ellis, Sherwin Williams Kelly Pendergrast, The Liberty Group 8
Greater Nashville Apartment Association
ELECTION NIGHT
Meet the Candidates Katherine Morrow, CAM
Meet Katherine Morrow, CAM, Property Manager of Venue at Cool Springs with MAA. Katherine brings over a decade of contributions to the Nashville multifamily industry. Katherine has dedicated the past three years to the GNAA Board of Directors, and is currently serving as the Membership Committee cochair. In 2019, Katherine completed the Leadership Lyceum program as well as received the Chairman’s award for kickstarting the inaugural NextGen committee. Your vote for Katherine for the Secretary/Treasurer role will provide her the chance to further demonstrate her dedication and continued advocacy for the success of the organization.
Jenn Mulholland, CAM
Jenn is a Regional Property Manager for Lincoln Property Company with 14 years of multi-family experience. Jenn is currently responsible for overseeing operations in the Nashville and Franklin markets. She has overseen properties in various operational phases including lease-ups, stabilized operations, renovations, and military assets ranging from High Rise Class A+ to Class C Garden Style developments. Jenn has been an active part of GNAA since moving to Nashville in 2016 and is currently serving as a Management Director on the GNAA board since 2019. She holds her CAM (Certified Apartment Manager) designation as well as her Leadership Lyceum, and Lincoln Property Company’s RPM of the year for 2018. In addition to her vast Middle Tennessee market experience, she is also familiar with the Chattanooga, Kentucky, and Colorado markets.
Anne Adams, NALP, CAM
Anne offers over a decade of industry experience and currently serves as Regional Manager for Arlington Properties. Her diversified geographic experience within the industry has offered exposure and experience across five states. The enthusiasm and drive Anne provides is exemplary and motivates team members to work collectively towards achieving company goals. Anne served on the GNAA Board of Directors as Management Director for the 2016-2019 term, in which she co-chaired the Apartment Tour, Programs, and News & Events Committees. She is a proud graduate of the 2015 GNAA Leadership Lyceum Program and currently serves as a 2020 NAA Leadership Lyceum Candidate. Additional NAA involvement includes serving as a 2019 NAA Marketing & Communications Committee member, as well as (2007) NALP and (2009) CAM designee. Anne maintains her (2012) Affiliate Broker license with the Tennessee Real Estate Commission and is a current (2019) IREM CPM Candidate.
She resides in Murfreesboro where she enjoys spending quality time with her husband and daughter.
Holly Baggett
Hello, my name is Holly Baggett and I am running for Management Director. I have been in the apartment industry for over 17 years. I have been involved in the Greater Nashville Apartment Association off and on throughout that time. The past few years I have gotten more involved with meetings, committees, and attending all the events I can. I am part of the Leadership Lyceum. I currently work for Freeman Webb and have been for the past four years. I have worked for other management companies such as RAM and Harbor Group in various positions onsite and at their corporate offices. I am a very honest, fun-loving person. I am a great listener. I will do anything needed to get the job done. I am here to make the GNAA the best it can be. I would appreciate your vote for Management Director.
Malcolm Eller
I have been in the Nashville market since spring of 2014, beginning my career here with Matrix Residential at 23 Hundred in Berry Hill. Since then I have managed Artisan on 18th, Park Central for Matrix Residential. I then started with RAM Partners at City View Apartments and I am now currently managing The Retreat at Arden Village in Columbia, TN. I currently am serving on two committees for GNAA, the Statistics Committee and the Community Service Committee. I attend as many events as I can and I actively encourage my team to participate in any and all GNAA events. I hope for a long future in the Nashville area and within the GNAA.
Tina Hamor
Tina is the Regional Vice President at Buckingham Companies and oversees the Southeast Region. She has over 30 years of experience in Residential Management for Institutional and Private owners with strong leadership and communication skills – specializing in Development Projects and Projects in Lease-up. Her current portfolio consists of urban high-rise and suburban garden-style properties in leaseup and undergoing renovations. Tina has been active with the Greater Nashville Apartment Association for many years, serving as the Manager’s Representative years ago and on the Board of Directors 2017-2019. Tina was the Chairperson for the monthly publication committee, News and Events, for those three years. She was part of the 2017 Leadership Lyceum class and has participated in many Association events including planning and hosting one of the first Associates continued on p. 10
News & Events
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Appreciation events; planned the first NMAA Golf Tournament; sponsored Beer, Butts and BBQ; hosted a membership mixer and a stop on a GNAA Apartment Tour; attended trade shows, education conferences, managers luncheons, and TAA Day on the Hill. Tina would love to serve on your 2021 Board of Directors.
Sully Lemmons, CAM, CPM
My name is Sully Lemmons, and I am from Mt. Pleasant, SC. I moved to Tennessee the summer of 2013 to start my property management career. I started out in maintenance, and worked my way up through the office to become a property manager. I have served on the GNAA Board as a management director for the past three years, and co-chaired the Golf and Community Service Committees. I held Executive Committee positions for the Nashville IREM Chapter as Treasurer and President-Elect while chairing The Golf Committee. I have achieved the NAA Certified Apartment Manager (CAM) designation, and the IREM Certified Property Manager (CPM®). I currently work for Freeman Webb Company, Realtors at Nob Hill Apartments. My passion for this industry is what drives me to grow and care for our community.
John Sons
John is the Director of Training and Marketing Strategies for Burlington Capital Properties. He is active on both the local and national level, serving on the NAAEI Program Administration Committee, the NAA Operations Committee, the GNAA Education Committee, the GNAA Trade Show Committee, the GNAA NextGen Committee, participates in various other GNAA committee meetings, is a NAA LYCEUM candidate, a Greater Nashville Apartment Association LYCEUM candidate, and is a member of the NAAEI Faculty, and he speaks/trains for various apartment associations around the country. His responsibilities include the training and marketing for a diverse portfolio (owner and third-party managed) comprised of HUD, LIHTC, Student, Privatized Military, Senior, Class A and New Lease-up communities. He has over 32 years of experience in the industry. John began his career as an Activities Director and Part-time Leasing Agent, while serving his country in the USAF.
Jeremy Byrd
I work for RAM Partners, LLC and have been with the company approximately 15 years. I’ve been in the multifamily industry for over 20 years. I have a wonderful wife, Karry Byrd; we have been married 28 years and she is my high school sweetheart. We have three wonderful children, Adam, Cody, and KC. I have had the pleasure of being involved in GNAA for the last 20 years. I am currently on numerous committees. I am running for the Maintenance Director position for the Board of Directors.
DJ Arbogast
DJ serves as the Senior Staffing Coordinator for The Liberty Group. Upon starting at The Liberty Group in 2017, he immediately became an active member of GNAA serving on the Community Service Committee. He served on the inaugural committee of NextGen and is currently a member of the Awards and Community Service Committees. He is in the process of obtaining his CAS certification and enjoys partnering with onsite teams to provide quality candidates. He is honored to be nominated for the second year in a row and would love your vote.
Lacey Smithson
My name is Lacey Smithson and I’m running for re-election as Supplier Director. I have worked in our industry for over 10 years, both on-site and as a supplier for the Middle Tennessee area. I am the co-chair of the Golf Committee and actively participate in Next-Gen, Statistics and the Trade Show committees. If you’ve attended any of the GNAA events with me, you know I’m always ready to make the most of any theme and get into costume. Recently, I transitioned into a new role as Regional Sales Executive for GreenWay Waste and Recycling and I can’t wait to do some trash talking with you! My hobbies include reading, yoga, wandering the aisles at Target, and talking about my cat, Ophelia. I would love to have your vote and continue working to grow our amazing association as one of your Supplier Directors. Don’t call it quits, re-elect L-Smits!
JD Wright
JD is the CEO and Co-Founder of Universal Media Group, Inc. JD brings more than 15 years of experience in the multifamily and construction industries. JD has served the last two years as the Suppliers representative for the Greater Nashville Board of Directors. He serves on the Board of Directors for the Property Management Association of Clarksville. He also is on the National Apartment Association Education Institute Faculty. JD has experienced unprecedented growth and participation from the supplier members of the GNAA. His goal is to serve the Association as a Supplier Director in the future.
Meredith Dixon, NALP
Meredith currently serves as the Assistant Property Manager at The Grove Whitworth Apartments for NTS Development Company. Shortly after graduating from Belmont University with a Bachelor’s of Business Administration in 2009, she started her career in the multifamily industry where she was hired as a leasing associate at The Grove. Meredith was promoted to Senior Leasing Manager in 2014 and was then promoted to Assistant Property Manager in 2015, at which time she also received her NALP designation. Meredith has been an active member of the GNAA for many years and currently serves on the Board of Directors as the 2020 Managers Council Representative and is a recent GNAA continued on p. 11
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Greater Nashville Apartment Association
Leadership Lyceum graduate. She has previously served on the Statistics and Apartment Tour Committees and is currently an active member of the NextGen Committee. Meredith hopes to continue her involvement within the GNAA for many years to come.
Amy Heskett
Amy started her career in the multifamily industry with Post Properties in 1995, working her way up from Leasing Consultant to Community Manager. She worked on several communities throughout the Atlanta area and achieved Manager of the Year in 1998. In 2004 she joined United Residential Properties, a privately held firm located in Macon, GA. While with United Residential, Amy oversaw a portfolio of 2,200 Class A communities throughout the Southeast. Amy then joined First Communities in 2008 and was a part of the Century Portfolio working exclusively with Centennial Investment Group as a Senior Property Manager and Area Manager. The focus was on value-add opportunities throughout the Atlanta market. In 2015 she joined Greystar as a Regional Manager and has worked with both third-party clients and the Greystar Investment Group. Amy was awarded Regional Manager of the Year in 2016 and 2018. She was a part of lease-ups with the Overture brand in 2017. In 2018 she was promoted to Sr. Regional Manager and moved to exclusively work on the Greystar Investment Group communities with a focus on value add. In May of 2019 Amy and her family relocated to Nashville and she is currently the Director of Real Estate with Greystar and oversees a portfolio of 19 communities and just under 5,000 units. She has a BBA with an emphasis in Marketing from Georgia Southern University. Amy is married and has two teenage boys; Dylan is a freshman at Nolensville High School and AJ is a freshman at Ole Miss.
Julie Stayton
Julie is an Assistant Vice President for Lincoln Property in the TN/KY region. She has managed an array of property types/classes over 15 years and has built relationships with a number of clients ranging from private groups to large institutions. Her mission is to help educate and empower emerging professionals by fostering a collaborative environment where they can flourish and grow into the next leaders of our industry.
Rusty Guilliams, CPO, CAMT II
My name is Rusty Guilliams, CPO, CAMT II, and I am running for Maintenance Representative. I have been active in GNAA for quite a while and active on the Maintenance Committee and the Statistics Committee. I try to always volunteer my time to help GNAA and attend various events. I currently am the Maintenance Director for RAM Partners at Waterford Crossings where I oversee daily operations of 614 units. I would really appreciate your vote to represent the Greater Nashville maintenance personnel. News & Events
Ashtyn Barker
Ashtyn currently serves as the Business Development Manager at BluSky Restoration. After graduating from Middle Tennessee State University in 2012, Ashtyn began her career in sales and marketing. She joined BluSky Restoration (previously SRP Contractors) in early 2018, and immediately became an active member of the GNAA. Ashtyn has actively served on six different committees and is currently a candidate for the 2020 Leadership Lyceum Program. For the third year in a row, Ashtyn was nominated for Supplier Professional of the Year. She is committed the continued success of the GNAA and plans to continue her involvement and support of the organization for many years to come! Please support her for the 2021 Supplier Representative.
Tyler Ellis, CAS
Tyler Ellis, CAS® currently serves as the Construction Service Representative with Sherwin-Williams. After graduating from Auburn University in 2006 with a Marketing Degree, he immediately began his career with Sherwin-Williams. He has been actively involved with GNAA and the apartment industry since 2013. He is married to Pam, his beautiful wife of 13 years, and has three amazing children. Tyler is excited and honored to be nominated for Supplier Representative for 2021. He is also nominated for 2020 Supplier Professional of the Year. Tyler is actively involved with the Statistics and Membership Committees and has supported the Annual Golf Tournament as Title Sponsor for the past four years. Please support Tyler Ellis for 2021 Supplier Representative!
Kelly Pendergrast
I began my journey in multifamily housing in 2008 while attending Middle Tennessee State University. I got my first onsite job at a student housing community to receive free rent and fell in love with the industry. I spent the last several years managing conventional housing and at the end of 2019 decided to make the transition to the supplier side. I am currently the Branch Manager at The Liberty Group. The Liberty Group has been a trusted adviser to America’s foremost Real Estate companies for over 40 years and advanced the careers of people in the industry from the country’s top corporate executives to on-site personnel. I have always been active with the association; however, I am excited to now be a supplier as it has afforded me the opportunity to be much more hands-on with the association and build strong and lasting relationships. This year I am serving on the Statistics, Membership, Gala and Program committees. I have a true passion for helping others and I take great pride in our industry. I am honored to be on the ballot and would greatly appreciate your vote.
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Greater Nashville Apartment Association
MANAGEMENT
15 Resident Event Ideas to Stay Connected During Covid-19 by Stephanie Burns, CAPS, CAM, NALP As we all have adjusted to the new normal of social distancing, it can be challenging to connect with and engage our residents. But with change comes opportunity! Social distancing does not have to mean social isolation. We just need to find new and intentional ways to stay connected.
setup with social distancing and proper safety protocols, or you could do a contactless drive-thru pickup.
I have put together a list of some fun ways I have seen resident events evolve during this pandemic. Hopefully you can find one to take back and use at your community:
6. Craft Happy at Home Workshops
1. Netflix Watch Party Invite residents to join you in a Netflix party and have a chat room where residents can talk about the movie. www.netflixparty.com
2. Virtual Live Workouts and Fun DIY Classes with Torch Fitness/Valet Living Residents can enjoy 8 live workouts each week as well as other fun virtual DIY and cooking classes. Programming changes monthly and Valet Living sends you a media kit as well as a schedule with the Zoom links for residents to register.
3. Community Potluck Cookbook Invite residents to submit recipes for their favorite dinner. Then compile the recipes into a community cookbook and share the recipes in Dropbox or Google Drive.
4. Farmer’s Market Partner with local area farmers to set up right in your community. This could be a traditional farmers market
News & Events
5. Food Truck Pop Ups Reach out to local food trucks and host a weekly or biweekly food truck night at your community.
Virtual workshops, where craft kits are delivered directly to the resident, are hosted when you want to schedule them, and RSVPS are collected through an EventBrite link. www.CraftHappyCo.com
7. Virtual Mixology Class with Fancy Sips Choose which drinks you want your residents to make and let Fancy Sips take care of the rest. They put together a shopping list and recipe cards to send to residents. They also provide a media kit and custom RSVP link to a private zoom class. www.FancySips.com
8. Virtual Paint & Sip with Dabble Studios Invite residents to a virtual paint & sip night with Dabble Studios via Zoom Meeting. Residents can provide their own drinks and appetizers, or you can add on to the art kits provided by Dabble Studio. They deliver the kits to your leasing office and then you drop off at the resident’s door the day of the event. www.dabbleevents.com
9. Grab & Go Events Whether it’s a food truck or a station set up at your entrance, this is a fun contactless way to feed your continued on p. 20 residents. 13
Managers & Maintenance Luncheons
Meredith, NTS Development; Ashtyn, BluSky Restoration; Katherine & Rachel, Venue Cool Springs
Mike, Music City Removal; Amber, MEB Management
Diane, Vertis Green Hills; Malcolm, Retreat at Arden Village
Jessica & Adam, BCJ Building Services; Andrew & Shelli, Fogelman Properties
Walis, Silver Linings; Malcolm, Retreat at Arden Village
Loren, Sigel & Callahan; Diane, Vertis Green Hills
Marzell, Whetstone Flats; Dana, Nashville Plywood; Mark, Freeman Webb
Jeremy & Rusty, RAM; Meg, Watermark; Joey & Brandon, RAM; David, R3; Loyd, Bug Solutions
Dwayne, Wheeler, Inc.; Chris, Whetstone Flats
Owen & Mike, Music City Removal
Matt, Mack, Neil & Craig, The Morris
Jeremy & Brandon, RAM; Owen, Music City Removal
David, Deerfield at Providence; Josh, Vintage Burkitt Station; Marie & Terron, L.I.C.R.A.-Nashville
Golf Tournament Volunteer Properties
Sherwin Williams Golf Team
The Liberty Group
Volunteer Properties Golf Team
Freeman Webb Golf Team
Maintenance Supply Headquarters Golf Team
Contractors Inc. Golf Team
Emergency Response Golf Team
R3 Contractors Golf Team
Apartment Life Golf Team
Signal 88 Security
Sherwin Williams
RAM Partners
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All Classes are 10 am to 11 am
Tuesday, October 27 JENNIFER MCCOY,
LAW OFFICE OF JENNIFER MCCOY
“Dead Bodies” Wednesday, October 28 GARY RUBENSTEIN,
SCHULMAN, LEROY & BENNETT P.C.
“Disparate Impact” Thursday, October 29 WES HALL & NATHAN LYBARGER, LAW OFFICE OF HALL & ASSOC.
“Collections (During COVID)” Friday, October 30 ANGELITA E. FISHER,
LAW OFFICE OF ANGELITA E. FISHER
“Fair Housing & Animals”
Gary Rubenstein Schulman, LeRoy & Bennett, P.C.
Nathan Lybarger Law Office of Hall & Associates
Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.
$10 Starbucks e-card with class • All sessions will be recorded • Price includes all sessions Register at www.gnaa.org, fax to 615.365.3571 or email to ginnyjohnson@gnaa.org. No Refunds. No Cancellations. (Must be paid in advance of event.)
Two International Plaza, Suite 201, Nashville, TN 372171 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org
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Greater Nashville Apartment Association
IT’S THE LAW
Evictions On September 4, 2020, Dr. Robert Redfield, director of the Centers for Disease Control and Prevention, signed an order effectively making it more difficult for landlords to proceed with evictions. Although this order is not an extension of the moratorium passed via the CARES Act, which expired on July 25, 2020, this new order does have the potential to put a cog in the proverbial (eviction) wheel, a prospect for which we can all heave a heavy sigh of frustration. All is not lost, however. Although the eviction process now is difficult, the obstacles are certainly not insurmountable. Here is what you need to know.
To Proceed or Not to Proceed with Eviction?
• The individual is unable to pay the full rent or make a full housing payment due to substantial loss of household income, loss of compensable hours or work or wages, a lay-off, or extraordinary out-of-pocket medical expenses; • The individual is using best efforts to make timely partial payments that are as close to the full payment as the individual’s circumstances may permit, taking into account other nondiscretionary expenses; and
Under the CDC’s new order, landlords may not proceed with an eviction when all individuals listed on a lease submit a Declaration Under Penalty of Perjury to the landlord. This Declaration must include the following information:
• Eviction would likely render the individual homeless or force the individual to move into and live in close quarters in a new congregate or shared living setting, because the individual has no other available housing options.
• The individual has used best efforts to obtain all available government assistance for rent or housing;
To reiterate, all individuals listed on the lease must submit this Declaration. The CDC’s order does not protect any individual who does not submit the Declaration; therefore, in those instances, a landlord may proceed with eviction as usual.
• The individual either (i) expects to earn no more than $99,000 in annual income for calendar year 2020 (or no more than $198,000 if filing a joint tax return), (ii) was not required to report any income in 2019 to the U.S. Internal Revenue Service, or (iii) received an Economic Impact Payment (stimulus check) pursuant to Section 2201 of the Cares Act;
JENNIFER MCCOY, ESQ.
Law Office of Jennifer McCoy
It is important to note that under no circumstance is a landlord required to advise residents of their options pursuant to the Order. In fact, if obtaining an eviction is the goal, it is in the landlord’s best interest to keep mum. To put it another way, what the resident doesn’t know about this Order won’t hurt YOU (the landlord). However, keep in mind that landlords who fail to comply with the CDC Order (or residents who lie on the DUPP), will be subject to criminal penalties.
No Declaration…Now What? So the resident failed to submit the DUPP. What does this mean for you, the landlord? The short answer is you continued on p. 20
News & Events
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Greater Nashville Apartment Association
Terron Mercer
with L.I.C.R.A. Nashville speaks on
Mold Remediation Come join us for this month’s
Maintenance Luncheon Wednesday, October 14th Noon at Hermitage Smorgasbord
Thank you to our sponsor:
L.I.C.R.A. Nashville
Space is limited to 65 attendees and only two attendees per company please to allow representation from as many companies as possible. The luncheon is complimentary for member Maintenance personnel. Associate Members will be charged $35 at the door. Any member who does not cancel their reservation three days prior will be charged $35. G R E AT E R N A S H V I L L E A PA R T M E N T A S S O C I AT I O N , I N C . T W O I N T E R N AT I O N A L P L A Z A D R I V E , S U I T E 2 0 1 , N A S H V I L L E , T N 3 7 2 1 7 P: (615) 365-3047
News & Events
SF: (615) 365-3571
W W W. G N A A . O R G
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Management, cont. from p. 13
It’s the Law, cont. from p. 17
• Muffins & Mochas
can proceed with an eviction as you normally would, whatever that means for you and your specific property. Some things to keep in mind:
• Biscuits & Bubbly • Breakfast & Brews • Fly-By Pies (pizza to go) • Wine Down Wednesday
10. At Home Movie Night Residents register for a free Redbox download from your community. Email them their link to download the gift card, then deliver popcorn and candy to their door.
11. Frosty Friday Create your own ice cream truck/cart with your team giving away ice cream treats to residents.
12. Decorating Contest With fall and other holidays approaching, this is a great time of year to host a fun décor contest. Ask your residents to tag you in photos showing their decorated patio or even interior spaces and then share and tag your community on social media.
13. Virtual Game Night
• You can still provide notice as “normal”, if this is your policy (this is not a requirement, however, now that the CARES Act has expired); • Late fees may now be assessed; • Every court in every county, and every judge within those counties, will treat this Order differently. This means you run the risk of a court and/or judge delaying your evictions. However, do not let this stop you from turning over your cases. The sooner your attorney can get them filed, the sooner they will get on a docket when the delay is lifted. As we are all painfully aware, these times are unprecedented. Please know that your attorney is working diligently to stay on top of this very fluid situation so you are provided with the best possible service. With that in mind, it is absolutely imperative that you and your attorney keep the lines of communication open, so we can tackle this ever-changing landscape head on and weather this storm together.
Host community bingo or trivia online complete with prizes for the winning players.
14. Outdoor Concert Series If you have a large lawn or outdoor space where residents can safely socially distance themselves, host a live music event where residents can gather on their balcony or bring their own chair/blanket and enjoy music from a local artist. You can also stream the event via Facebook or Instagram Live for those who can’t join in person.
Unlock better key control practices. To find out how, visit keytrak.com/unlock.
15. Yappy Hour To-Go Don’t forget about your furry residents! If you have a great pet amenity such as a dog park or pet spa, set up a fun to-go treat station using treats from a local pet bakery. Or have a pet photo giveaway on your social media – every resident who posts a photo of their pet and tags your community gets a fun pet treat package delivered to their door!
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Contact Rose Paving For All Your Parking Lot Needs 815 Cherokee Avenue Nashville, TN 37207
(888) 773-ROSE rosepaving.com
(615) 401-7590 office (615) 401-7592 fax info@rosepaving.com
Greater Nashville Apartment Association
BEST PLACE ON EARTH
Quality Marketing. Budget Friendly. No project too big or small! Logos & Branding
DESIGN
Brochures & Flyers Banners & Posters Presentations & Manuals Postcards & Invitations Menus & Forms Custom Apparel
615.587.1285 • kathy@bpoedesign.com • bpoedesign.com
OCTOBER
Sunday
Monday
4
5
Tuesday Wednesday Thursday
6
News & Events Committee*
7
Gala Committee* 9am
Friday
Saturday
1
2
3
8
9
10
15
16
17
22
23
24
30
31
Awards Committee*
8:45am
10am
Managers Luncheon Bavarian Bierhaus 12pm
11
12
Communications Committee*
13
9am
18
Legislative Committee*
19
20
Board of Directors* 9am
8:30am
14
Hermitage House 12pm
Low Income Housing Tax Credit Course*
21
Low Income Housing Tax Credit Course* 8am
Membership Committee*
9:30am
Trade Show & Election Night Wilson County Expo Center 3-8pm
8am
Education Committee*
25
Maintenance Luncheon
9am
26
Legal Week 10-11am
27
Legal Week 10-11am
28
Legal Week 10-11am
29
Legal Week 10-11am
Maintenance Appreciation Event* *at GNAA office
News & Events
12-4pm
21
Low Income Housing Tax Credit Seminar Fundamental and Advanced Training in LIHTC compliance
Wednesday, October 21:
Fundamentals of LIHTC Compliance: 9 am - 5 pm (Lunch Provided)
Thursday, October 22:
Advanced Training: 9 am - 1 pm Optional HCCP testing: 1 pm - 5 pm
Location both days: GNAA Education & Training Room
Instructor:
Karen Graham, HCCP, CPM
Members $300 per person (Non-Members $350)
Optional HCCP testing: additional $175 *HCCP Exam not included in class price, Students may elect to attend only the first day of Instruction, however the cost will not be reduced. No refunds or cancellations permitted. 12 Continuing Education Credits for both courses
Thank You 2020 Education Sponsors!
Brookside Properties • Bug Solutions • CORT • Elmington Property Management Ferguson Facilities Supply • FirstCall • Claims • Freeman Webb Companies Law Office of Hall & Associates • Law Office of Jennifer McCoy The Liberty Group • Lighthouse Property Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc. 22
Greater Nashville Apartment Association
EDUCATION SPONSORS First Call Claims This year has been hard for the Nashville community. With the tornado, and quite a few fires, you may be wondering where to turn for help. If you experienced a loss during the tornado or had a fire at your property and you’re still struggling to get payment from your insurance company, let our team of experts help you with your claim. We’ll do the work so you can focus on your residents. We average a 30-70% increase on claims, money you can use to make improvements at your community. We’re your local, hometown public adjuster here to serve you. With 31 years of experience, we’ve helped thousands of clients get back on their feet after a loss. We work as your advocate and support you by helping you with the structure adjustment and negotiations to maximize your claim. We’ll work for every penny to help you turn the tragedy of the loss into a foundation for a better future. Dawn Staudt, Marketing Manager Phone (615) 724-2424 | Mobile (615) 613-4998 Fax (615) 370-0604 | Toll Free 888-750-7445 www.firstcallclaims.com
Freeman Webb Freeman Webb is the largest, most experienced owner and/or manager of apartments in Nashville, TN, managing over 12 million square feet of multifamily, office, and retail property. We offer professional and personalized Property Management services throughout Tennessee and the Southeast. We are problem solvers, built on a legacy of integrity, honesty, and morals in our business practices with a proven track record of success since 1979. Freeman Webb’s mission is to cultivate a caring and professional environment which stresses honesty, hard work, and the importance of serving our clients’ interests as if they were our own. Freeman Webb is led by seasoned professionals who have successfully managed all stages of real estate and management (Multifamily and Commercial), investments, acquisitions, accounting, lease-up, and renovation. We believe that our strength is in the knowledge and expertise of our employees, as evidenced by the multiple professional credentials and awards we’ve received. By remaining true to this mission, we will maximize the value of our client’s real estate assets.
News & Events
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Greater Nashville Apartment Association
Come join us for this month’s
Managers Luncheon Tuesday, October 7th 12:00 pm at Bavarian Bierhaus 121 Opry Mills Drive, Nashville, TN 37214
Campaign for board
of Directors THANK YOU TO THE FOLLOWING SPONSORS:
MUSIC CITY REMOVAL LAW OFFICE OF HALL & ASSOCIATES
BOD
CORT ELITE FLOORING
Space is limited to 65 attendees and only two attendees per company please to allow representation from as many companies as possible.
The luncheon is complimentary for member Management personnel. Associate Members will be charged $35 at the door. Any member who does not cancel their reservation three days prior will be charged $35. G R E AT E R N A S H V I L L E A PA R T M E N T A S S O C I AT I O N , I N C . T W O I N T E R N AT I O N A L P L A Z A D R I V E , S U I T E 2 0 1 , N A S H V I L L E , T N 3 7 2 1 7 P: (615) 365-3047
News & Events
SF: (615) 365-3571
W W W. G N A A . O R G
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NEW MEMBERS Management Companies
Clear Blue Management Heidi Swimmer PO Box 60832 Nashville, TN 37206 615-744-9443 Heidi@theclearbluecompany.com Oak Knoll (48 apartment homes)
MEB Management Services, Inc. Lori Gillespie 120 E. Congress St. Tucson, AZ 85701 520-620-1640 luz@mebmgmt.com teri.johnson@mebmgmt.com Amalie Point (109) Centennial Crossing at Lenox Gate (264)
Wood Residential Services Melanie Waters, Misti McElwee 3715 Northside Pkwy. NW, Suite 4-600 Atlanta, GA 30327 404-965-9949 misti.m@woodpartners.com ZMX, Inc. Matt Hoiles 4303 Gallatin Pk. Nashville, TN 37216 615-913-6581 matt@zmxinc.com
Apartment Communities
Hallmark at Columbia Blair Brown 600 Hallmark Dr. Columbia, TN 38401 931-380-5585 FAX 931-380-5583 hallmarkatcolumbia@envolvellc.com 64 apartment homes Envolve, LLC Hickory Creek Natalie Meador 1150 Vultee Blvd. Nashville, TN 37217 615-361-7660 FAX 615-366-7259 nmeador@morganproperties.com 200 apartment homes Morgan Properties
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Knox at Metrocenter Rachel Roberts 101 Athens Way Nashville, TN 37228 615-733-0160 rachelr@knoxmetrocenter.com 322 apartment homes Embrey Management Services Lafayette Landing Deena Gregory 155 Lafayette Landing Dr. Lafayette, TN 37083 615-688-9100 FAX 855-523-7898 deena.gregory@buckingham.com 60 apartment homes Buckingham Parc at Murfreesboro Tyler Gentry 3237 Memorial Blvd. Murfreesboro, TN 37129 615-979-6702 parcatmurf-cm@pegasusresidential.com 359 apartment homes Pegasus Residential Quail Run Estates Blair Brown 161 Falcon Dr. McMinnville, TN 37110 931-414-4112 FAX 931-414-4116 quailrunestates@envolvellc.com 50 apartment homes Envolve, LLC Ryman Lofts Kelly Wilson 8 Academy Pl. #200 Nashville, TN 37210 615-780-0033 FAX 615-780-2611 rymanlofts@freemanwebb.com 60 apartment homes Freeman Webb
Suppliers
Absolute Soft Wash PJ Walker 104 Fawnfield Cir. Murfreesboro, TN 37129 615-522-7532 pj@aswtn.com Pressure washing; exterior cleaning
Behr Paint Company Mario Garita 1801 E. St Andrew Pl. Santa Ana, CA 92705 949-545-7101 mgarita@behr.com Architect coatings & sundries Best Place on Earth Design Kathy Meert 7881 Pinewood Rd. Fairview, TN 37062 615-587-1285 kathy@bpoedesign.com Marketing & graphic design David Wilkinson Construction Jill Krantz PO Box 2936 Hendersonville, TN 37075 jillkrantz88@gmail.com Roofing; siding; screened rooms Florida Patio, Inc. Susan Echols, Greg Rehorn 506 8th St. W. Palmetto, FL 39221 941-722-5643 sechols@floridapatio.net Manufacturing patio furniture Foundry Commercial W. B. Scoggin 511 Union St., Suite 810 Nashville, TN 37219 615-235-6257 w.b.scoggin@foundrycommercial.com Commercial real estate Thetford Insurance Services, Inc. John Thetford 4004 Hillsboro Pk., Suite B254 Nashville, TN 37215 615-297-220 FAX 615-297-4492 john.o@tisinsured.com Property & casualty insurance, specializing in multifamily insurance coverage Vavia Nashville Arden Brewer PO Box 90188 Nashville, TN 37209 615-622-8888 abrewer@govavia.com Roll off dumpsters Greater Nashville Apartment Association
GNAA members earn 2% Cash Back* How Doers Get More Done Home Depot is dedicated to helping members save time and money. GNAA With an easy-to-use website and multiple methods of delivery, we make getting the products you need convenient and simple. For even more business benefits, join our Pro Xtra free loyalty program for the opportunity to earn up to a 2% annual rebate and receive exclusive offers like 20% off paints, stains and primers. Use agreement code HDNAA-BNA to start saving more today.
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Silver Linings Concierge
Nashville, TN Permit No. 380
Apartment Living, Hotel Hospitality
Higher Quality of Service Customized service to fit your needs
Best of Murfreesboro Award Recipient "Recycling Center"
Faster response & solution time to client concerns Increasing Tenant satisfaction & retention Creating ancillary income
Like Us
Your Very Own Valet Trash Provider
SERVICING 5,000+ UNITS STATEWIDE Silver Linings Concierge is Middle Tennessee’s largest locally owned and operated valet trash pick up company. Our home office is in Murfreesboro, TN. Your backyard is our own. In addition to our valet trash service, we provide nightly grounds keeping, pet waste station collection, weekend porter service, bulk/junk removal, concierge dry cleaning, and pressure washing. Our goal is to enhance the ambiance of your commonwealth while providing features that both property management and residents can enjoy. Professionalism and client satisfaction are our highest priority.
