September 2020 News & Events by Greater Nashville Apartment Association

H S A C

W L E L A N ES Z I PR

! T H NIG

Join us on

October 15, 2020! NEW LOCATION WILSON COUNTY EXPO CENTER EXTENDED HOURS! 2-3 PM VIP HOUR 3-8:00 PM SHOW

DON’T FORGET!

ELECTION NIGHT WILL TAKE PLACE FROM 8:00 - 8:30 PM!

ociatio s s A t n e m t r e Apa

hvill s a N r e t a re G

how S e d a r T 2020

$1,500 GRAND PRIZE

DOOR PRIZES THIS YEAR WILL BE BIG CASH PRIZES GIVEN THROUGHOUT THE NIGHT! ATTENDEES CAN

REGISTER ONLINE AT GNAA.ORG Special Thanks To Our Gold Sponsors CLEAN QUIK CARPET SERVICE • FERGUSON FACILITIES SUPPLY LAW OFFICE OF HALL & ASSOCIATES • SUMMIT ROOFING • WINDSOR REDEVELOPMENT CORP. Food Sponsor FIRST CALL CLAIMS | Official Bag Sponsor XFINITY COMMUNITIESTM Ice Cream Sponsor TRASH CAB | VIP Sponsor SIGNAL 88 SECURITY

CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Malcolm Eller, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson STATISTICS Bobbi Turner, ARM® MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe @gnaatn

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 07 09 15 19 21

From the Chairman Zac Ward

Legislative Committee Legislative Updates

Membership Committee Why be a member of GNAA?

Management Mind Your (Virtual) Manners)

Education Sponsors Brookside Properties, Ferguson Facilities Supply, Universal Media Group

Now Featuring Carter-Haston

ASSOCIATION NEWS

02 04 08 10 16 18 20 22 23

Trade Show The Roaring 20s

Certified Apartment Manager Course Boost your knowledge, skills and confidence!

Breakfast Bites Women Supporting Women

Legal Week Get informed from our own legal experts

Golf Scramble Around the World in 18 Holes

Managers & Maintenance Luncheons State of the Apartment Market & Staying Engaged in GNAA

Maintenance Appreciation Cornhole Tournament

Low Income Housing Tax Credit Seminar Fundamental and Advanced Training in LIHTC Compliance

Calendar Stay up to date

ABOUT THE COVER Carter-Haston L-R: L-R: Kristen Sparkman, Mandy Nelson, Nicole Samson, Erica Clark, Shea NewComb. Not pictured: Desiree Sutton, Melinda Wilson

Thank you to our sponsor: AMI Construction

Cover photo by: John Albani, John Albani Photography

SEPTEMBER 2020

2020 BOARD OF DIRECTORS

Boost your Boost your Boost your Boost your knowledge, skills, knowledge, skills, knowledge, skills, knowledge, skills, and confidence! and confidence! and confidence!

and confidence! CertifiedCertified Apartment Manager Manager Apartment Certified CertifiedApartment ApartmentManager Manager

WE RECOMMEND THIS COURSE community WE RECOMMEND THISforCOURSE formanagers community managers

and experienced assistant managers. and experienced assistant managers. WE RECOMMEND THIS COURSE for community managers WE RECOMMEND THISyou COURSE for community managers Earning your CAM credential allows to demonstrate that Earning yourassistant CAM credential allows you to demonstrate that and experienced managers. you have knowledge and ability managers. to manage an apartment andthe experienced assistant youyour haveCAM the knowledge and ability to demonstrate manage an apartment Earning credential allows yougoals. to that community and achieve the owner’s investment The Earning your CAM credential allows you to demonstrate community and achieve the owner’s investment goals.that The September 14-18, 2020 CAMyou credential positions you well forability careerto opportunities have the knowledge and manage anand apartment you have the knowledge and ability to manage an apartment CAM credential positions you well for career opportunities and 8:00 am - 4:00 pm advancement. community and achieve the owner’s investment goals. The

community and achieve the owner’s investment goals. The advancement. CAM credential positions you well for career opportunities and credential positions you wellorfor career opportunities SPACE IS LIMITED! SIGNCAM UP TODAY. Email ginnyjohnson@gnaa.org register online at gnaa.org. and advancement. advancement. Thank You 2020 Education Sponsors!

GNAA Education & Training Room

YOU’LL LEARN ABOUT: Cost: $950 /person YOU’LL LEARN ABOUT: GNAA Payment rates must be made by course • Policy: Occupancy date. Absolutely no refunds will be issued. If for • Comprehensive marketing plans • Occupancy rates any reason you cannot attend the course, you or your company may send someone in your place.

YOU’LL LEARN ABOUT:

YOU’LL LEARNand ABOUT: • Sales team management product readiness • Comprehensive marketing plans • Occupancy rates

Brookside Properties • Bug Solutions • CORT Elmington Property Management • Ferguson Facilities Supply FirstCall Claims • Freeman Webb Companies • Apartment turnover Law Office of Hall & Associates • Law Office of Jennifer McCoy The vendors Liberty Group • Lighthouse Property Management • Working with • contractors Apartmentand turnover Lincoln Property Company • Universal Media Group Valet Living Wheeler, Inc. • Recruiting high-caliber • Workingemployees with contractors and•vendors

• Apartment turnover • Equitable of management current and potential • Employee orientation and training • Occupancy rates • Apartment turnover • treatment Sales team and product readiness • Recruiting high-caliber employees •residents Comprehensive marketing plans • Working with contractors and vendors • Employee evaluation • Equitable treatment current and potential • Employee orientation and • Comprehensive marketingof plans • Working with contractors and training vendors • •Resident retention and maintaining a positivereadiness• Employment Sales team management and product • Recruiting high-caliber employees regulations and record keeping residents • Employee evaluation • Sales team management and product readiness • Recruiting high-caliber employees company image • Analyzing the property’s financialand operations • Equitable treatment of current and potential • Employee orientation trainingand • Resident retention and maintaining a positive • Employment regulations and record keeping • Equitable treatment of current and potential • Employee orientation and training • Communicating with residents taking corrective actions for underperformance residents company image • Employee evaluation residents • Analyzing the property’s financial operations and • Employee evaluation • Customer service and issue resolution • Monitoring property performance to achieve the • Resident retention and maintaining a positive • Communicating with residents

We’ve taken our

• Employment regulations and record keeping

taking corrective actions for underperformance • Resident retention and a positive • Enforcing company andmaintaining complying with laws owner’s•investment goals Employment regulations and record keeping company image policy • Customer • Analyzing the property’s operations and the image service and issue resolution • Accounting andcompany regulations • Monitoring propertyfinancial performance to achieve principles and practices • Analyzing the property’s financial operations and • Communicating with residents taking corrective actions for underperformance • Enforcing company policy and complying with laws owner’s investment goals • Property inspections with residents • Communicating • Maximizing net operating income

Education Auction ONLINE! taking corrective actions for underperformance

Customer service and issue resolution and regulations • Monitoring property performance to achieve the • Accounting principles and practices • •Preventive maintenance programs • Customer service and issue resolution • Reporting property performance • Monitoring property performance to achieve the • Property inspections • Enforcing company policy and complying with laws owner’s investment goals • Service request process accurately • Maximizing net operating income

• Enforcing company policy and complying with laws owner’s investment Help us build up our goals education scholarship fund by and regulations Preventive maintenance programs • Accounting principles andperformance practices • Reporting property and •regulations • donating Accounting principles or bidding onand onepractices of our awesome items. • Property inspections • Service request process accurately • Maximizing net operating income • Property inspections • Maximizing net operating income Items will be added as they become available. The For more information, visit www.naahq.org/CAM. Available in person and online • Preventive maintenance programs • Reporting property performance • Preventive maintenance programs auction beginthis onperformance September 28thvisit at 9:00 am and Reporting property To locate•an affiliatewill offering course near you, Online member price: $825 • Service request process accurately • Service request process accurately www.naahq.org/education-careers/find-a-course. run through October 5th at 8:00 am. www.GoWithVisto.org For more information, visit www.naahq.org/CAM. Available in person and online To locate an affiliate offering this course near you, visit Online member price: $825 www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org For more information, visit www.naahq.org/CAM.

Available in person and online Available in person and online Online member price: $825 Online member price: $825 www.GoWithVisto.org www.GoWithVisto.org

To visit the Auction please visit www.32auctions.com/GNAA2020

For more information, visit www.naahq.org/CAM. To locate an affiliate offering this course near you, visit To locate an affiliate offering this course near you, visit www.naahq.org/education-careers/find-a-course. www.naahq.org/education-careers/find-a-course.

If you would like to make a donation for the auction, please contact Ginny Johnson at 615-365-3047 or ginnyjohnson@gnaa.org.

Greater Nashville Apartment Association

From the Chairman By Zac Ward, 2020 Chairman

What a year 2020 has been thus far! We continue to

The GNAA has planned a strong slate of educational

deal with the COVID-19 pandemic, an unsure economy,

opportunities and meetings in 2021. Keep an eye out

and the reality that not all our residents can pay rent. I

for soon-to-be-released details, and make sure to leave

believe the year is forcing us to reassess how we operate

money in your budget for both the fun and imperative

our businesses and how we navigate going forward. I

events. If you feel like we can help you get more out of

wish you all the best and know we will all get through

your membership, please contact a staff member or feel

this together.

free to reach out to any of the Board of Directors.

The good news is the GNAA is proceeding with planned

I also look forward to speaking with and meeting

events, and rest assured, we are taking steps to ensure

some of the new nominees for the 2021 GNAA Board

we provide the safest environment possible when

of Directors. Becoming a member of the GNAA BOD

you are in attendance. We have exciting upcoming

changed my career trajectory and has been incredibly

events like the Annual Golf Tournament, the always

fulfilling personally. It helped me become more

exciting Trade Show, and Election Night. I look forward

comfortable in a leadership role, speaking in front of

to seeing you in person! Who would have thought we

groups and ultimately made me a more well-rounded

would be separated for so much of the year? I know I

individual. It takes someone with a servant-leader

fully anticipated a full slate of events and an insanely

mentality to flourish on the board. We do not get paid

busy calendar when I signed on to serve as the 2020

for the hours of work we contribute, and our employers

Chairman of the Board. If you haven’t already signed

must be okay with the time away from our regular duties.

up, reach out to the team and they will help you move

I wish everyone running the best of luck, and remember,

forward with these exciting events.

you don’t always win the first time.

I am optimistic 2021 will allow us to come together

Thank you all for your involvement and commitment to

regularly as things (fingers crossed) return to normal.

this organization. Ask anyone who works with multiple

The year has shown me how much I enjoy spending

associations, and they will tell you the GNAA is the best

time chatting with members about their businesses

in the Southeast. That is because the people (you) make

and the crazy ups and downs of property management.

this organization great.

News & Events

hey nashville, meet fetch Weâ&#x20AC;&#x2122;re a bunch of eager industry pros who created the first successful custom delivery service for multifamily communities.

scalable solution

increase productivity

repurpose space

premium amenity

We can support the busiest of ecommerce shopping seasons (Cyber Monday).

Your staff can focus on the important things, like leases, not packages.

No need for package rooms or locker banks. Maximize revenue for your community!

High-touch package delivery service designed for multifamily communities by industry pros.

request a quote at fetchpackage.com

delivery drives us.

LEGISLATIVE COMMITTEE

Legislative Updates By Catie Lane Bailey On Monday, August 3, Tennessee Governor Bill Lee called for the Tennessee General Assembly to convene on Monday, August 10 for a special session to address COVID-19 liability protections, telehealth services and laws governing the Capitol grounds. After convening for the special session for three days, the Tennessee General Assembly passed a suite of legislation. Of interest to the multifamily industry, the Tennessee COVID-19 Recovery Act implements comprehensive liability protection against legal claims stemming from loss, damage, injury or death arising from COVID-19. The Act specifies that an individual or legal entity will not be liable for loss, damage, injury, or death that arises from COVID-19 unless the claimant proves by clear and convincing evidence that the person proximately caused the injury by an act or omission constituting gross negligence or willful misconduct. This legislation creates a heightened pleading standard which requires a claimant in any action alleging injury arising from COVID-19 to: (1) File a verified complaint pleading specific facts with particularity from which a finder of fact could reasonably conclude that the injury was caused by the defendant’s gross negligence or willful misconduct; and (2) File a certificate of good faith stating that the claimant or claimant’s counsel has obtained a signed, written statement from a physician duly licensed to practice in the state or a contiguous bordering state and competent to express an opinion on exposure to or contraction of COVID-19, which confirms the physician’s belief that the alleged injury

News & Events

was caused by an alleged act or omission of the defendant or defendants. A claimant’s failure to comply with the above described pleading requirements will, upon motion, make the claim subject to dismissal with prejudice, meaning the case is dismissed permanently and cannot be appealed. In addition, the Act provides specific civil liability protection for governmental entities and public colleges and universities for any injury arising from COVID-19, unless the claimant successfully proves and complies with the pleading standards described above. The Act will apply to all prospectively filed claims arising from COVID-19 and take effect upon signature by Governor Lee. In response to concerns raised about pending COVID-19 related lawsuits, legislators negotiated the addition of a “grandfather clause” that excludes claims occurring before August 3, 2020 in which: (1) A complaint or civil warrant was filed; (2) A notice of claim was filed with the Tennessee Claims Commission; or (3) Notice was satisfied under state law pertaining to healthcare liability claims. The adjournment of the Second Extraordinary Session marks the conclusion of the legislature’s agenda for the year. Members elected and incumbents reelected during the November general election will convene in January 2021 to begin a new legislative term as the 112th General Assembly. This article is intended to provide a summary of recently enacted legislation. In no way is this intended to provide legal advice. Should you need legal advice, please contact your attorney.

WOMEN SUPPORTING WOMEN IS GOOD BUSINESS Interview the powerful panel and share their journey to becoming the top leaders in their field. What do they see as the future of our industry?

MODERATED BY

SUSAN SHERFIELD VP, EDUCATION & EMPLOYEE DEVELOPMENT

MERCY HOUSING

TUESDAY, SEPTEMBER 29TH 9:00 AM TO 12:30 PM AT GNAA

CONTINENTAL BREAKFAST INCLUDED

AMY HESKETT Director of Real Estate, Greystar ELIZABETH PHILLIPS Regional VP, MAA Member KITTY BARRY District Manager, CLK Multifamily Management Investment JENNIFER MCCOY Attorney, Law Office of Jennifer McCoy SUNDAE CAUDLE Regional VP, Timberland Partners APPROVED FOR 3 CECS TINA HAMOR Regional VP, Buckingham Companies LISA SWICK Regional Director, Bell Partners NANCY MORRIS VP of Procurement, Training & Sales, Freeman Webb Companies CAROLE CONNELL District Sales Manager, RentPath

$59

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

G R E AT E R N A S H V I L L E A PA R T M E N T A S S O C I AT I O N | 2 I N T E R N AT I O N A L P L A Z A D R I V E , S U I T E 2 0 1 | N A S H V I L L E , T N 3 7 2 1 7

Greater Nashville Apartment Association

MEMBERSHIP COMMITTEE

Why be a member of GNAA? That’s a wonderful question, and we are glad you asked!

How would you recommend GNAA to a colleague?

With 2021 on the horizon, we reflect on this year and recognize it has been a group effort to overcome the current challenges to keep GNAA moving forward. The association works hard to educate, motivate and provide the resources our members need. Without the innovative leaders of our association, we could not have successfully adjusted to the new normal. It’s amazing to see our members adapting and interacting virtually. It is a true testament of how great each of you are and shows that together we can make it through anything. We are excited for what is ahead and to see our association continue growing.

GNAA has been the best association I have ever been part of, and I have been part of many organizations over 20 years in different states, industries and cities. GNAA has always been number one for networking and opportunity. –Bridget Opfer, Contractors Inc.

The Membership Committee reached out to some of our long-time supplier members to get their feedback on how GNAA has impacted them and their business. Take a look at what they had to say about GNAA!

What association benefits do you find most valuable? As a supplier member, one of the benefits we have is having access to resources, such as being able to attend meetings with decision makers through committee meetings, lunch meetings and events. It is helpful in creating relationships and being able to share about the service you can offer their communities. –Loyd Owen, Bug Solutions The networking and educational opportunities are among my favorite benefits I enjoy as a GNAA member. –Jennifer McCoy, The Law Office of Jennifer McCoy

Association events and committees are opportunities to meet individuals within the industry. Continuing education courses and certifications give people opportunities to become or continue to be industry professionals. Personally, I strive to be a knowledgeable industry partner and hope people feel they can contact me, even if it’s just to bounce around ideas. –Amy Leonard, Valet Living

What do you like most about being a GNAA Member? Having all the opportunities to grow the business through everything the association has to offer. –Jim Fox, HVAC Techline It is like a big family – my Multi-Family Family. –Bridget Opfer, Contractors Inc.

Why did you initially join GNAA, and how long have you been a member? I joined GNAA seven years ago because I wanted an opportunity to deepen my connections with my multifamily industry clients. –Jennifer McCoy, The Law Office of Jennifer McCoy continued on p. 11

News & Events

JOIN THE GNAA FOR

LEGAL WEEK Member Investment

$99

Approved for 4 CECs

Wes Hall

Law Office of Hall & Associates

Jennifer McCoy Law Office of Jennifer McCoy

SCHEDULE

Angelita E. Fisher Law Office of Angelita E. Fisher

All Classes are 10 am to 11 am

Tuesday, October 27 JENNIFER MCCOY,

LAW OFFICE OF JENNIFER MCCOY

“Stories from the Field” Wednesday, October 28 GARY RUBENSTEIN,

SCHULMAN, LEROY & BENNETT P.C.

“Disparate Impact” Thursday, October 29 WES HALL & NATHAN LYBARGER, LAW OFFICE OF HALL & ASSOC.

“Collections (During COVID)” Friday, October 30 ANGELITA E. FISHER,

LAW OFFICE OF ANGELITA E. FISHER

“Fair Housing & Animals”

Gary Rubenstein Schulman, LeRoy & Bennett, P.C.

Nathan Lybarger Law Office of Hall & Associates

Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

$10 Starbucks e-card with class • All sessions will be recorded • Price include all sessions Register at www.gnaa.org, fax to 615.365.3571 or email to ginnyjohnson@gnaa.org. No Refunds. No Cancellations. (Must be paid in advance of event.)

Two International Plaza, Suite 201, Nashville, TN 372171 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Membership Committee, cont. from p. 9 I was just starting the business and had heard so many great things about GNAA. Several colleagues had suggested to me to join and, WOW, what a great decision. It has been 19 years now. –Jim Fox, HVAC Techline

Yes, I am co-chair on the Awards Committee and involved in the Gala Committee. It helps to build relationships and gives you the opportunity to be involved in the events the committee has. –Loyd Owen, Bug Solutions

What is your preferred source for industry information?

What GNAA event is your favorite and why?

The GNAA Directory and the monthly News & Events magazine. –Kevin Lauthern, Lewis Letterworks GNAA truly offers the gold standard of education. There is an education course for every need, and on the off chance there isn’t, the team will schedule a pop-up class to make it happen! –Jennifer McCoy, The Law Office of Jennifer McCoy

How has GNAA assisted in your professional growth or growth of your business? It has helped a lot. We offer service to almost 500 apartment communities. –Loyd Owen, Bug Solutions As Valet Living has evolved and changed into a company offering more than one amenity service, GNAA has given me a platform to be able to speak to that evolution in how Valet Living is rapidly growing along with the industry to deliver amenity services many of our clients all across the country have asked for to create exceptional resident living experiences at their communities. –Amy Leonard, Valet Living

Are you involved in any of our committees? If so, how has this been a benefit to you?

The Trade Show because it gives us the opportunity to show our appreciation to customers and meet new prospects. –Kevin Lauthern, Lewis Letterworks I have three that I look forward to every year: Gala, Beer, Butts & BBQ, and Maintenance Mania. These three events are great! The Gala is a time that my wife and I can get all dressed up and enjoy the night out. The Beer, Butts & BBQ competition brings out a lot of good food and fun. Maintenance Mania lets you see the skills and the creative side of the maintenance teams. –Loyd Owen, Bug Solutions See, these are just a few reasons why your membership is important! When you need resources for your company or community, or know someone who needs an apartment, Remember A Member. Be supportive of our organization and help it continue to grow and support our industry. Don’t forget to check out our New Member Monday posts to welcome the folks who have decided to join the association recently! Also, check out our Remember A Member shout-outs, to see some of the familiar faces we are lucky to have as a part of GNAA. On behalf of the Membership Committee, we want to say thank you to those who took time to answer our questions. Check out the calendar of events to join one of our committee meetings in the future!

Yes, Community Service. It’s great seeing property and vendors coming together outside of everyday business. –Bridget Opfer, Contractors Inc.

News & Events

Education Classes

Janell, HD Supply

Jo, DataOne

John, Servant Fire Protection

Scott, Servant Fire Protection

Kelsey & Alex, Law Office of Jennifer McCoy

Nathan, Law Office of Hall & Associates

DJ, The Liberty Group

Dudley, Fitness Machine Technicians

Loyd, Bug Solutions

Let BREEZY blast it with the blue

BREEZY PowerWash LLC LICENSED • CERTIFIED • INSURED

Diamond Awards Luncheon

Sherri, HD Supply; Keith & Alyssa, Timberland Partners

Dale, Ashland Farms; Rusty, Waterford Crossings; Jeremy, RAM Partners

Loyd, Bug Solutions; Diane, Vertis Green Hills; Amanda, Broadstone Stockyard

Malcolm & Rebecca, RAM Partners; Dwayne, Wheeler, Inc.; Brittany, RAM Partners

Kevin, Lewis Letterworks; Nancy, Freeman Webb; Rene, R3 Construction

Lacey, Greenway Waste; Annie, Baytree Landscape

Loyd, Bug Solutions; Dwayne, Wheeler, Inc.

Dee, Freeman Webb; Ashtyn & Lacey, Greenway Waste

NextGen Trivia Night

Call BREEZY, Itâ&#x20AC;&#x2122;s That Easy!

615-502-5525

EXPERIENCE YOU CAN

TRUST

Greater Nashville Apartment Association

MANAGEMENT

Mind Your (Virtual) Manners By Susan Sherfield COVID-19 pushed the workplace into a new world, with many employees working from home and staying connected through online conferencing. While many people previously hid behind the veil of email and phone calls, video conferencing was yet another game changer. We must learn a new etiquette for video conferences.

Smile, You’re on Video Camera You may be connected to a video conference, but that doesn’t mean that will be on camera the whole time, especially if there is a large group on the call. A general rule is that you should be on camera if you are speaking or if you are the moderator of the call. Be mindful of what is behind you. You may either adjust the setting so that whatever is behind you is blurred on camera, or add a virtual “wallpaper” background. While you are speaking, look directly into the camera. This can be a little awkward or uncomfortable at first, but you must speak as if you are face to face with the others. You should also keep yourself on mute, if you are not speaking, in order to minimize noise on the call. Just remember to unmute yourself, and turn the camera on, when you want to speak. While you are on camera, you must also stay very aware of what you are doing. It is generally acceptable to have a beverage, but eating is discouraged (unless it is a lunch meeting and everyone is eating together).

Managing the Call As with any meeting, it is a best practice to send out an agenda prior to the call. Attendees should know what the call is about, and what their role will be in the discussion. If video conferencing is new to you and your team, makes sure everyone knows how to use the functions of the platform you are using such as mute/ unmute, raising their hand, and using the chat box. At the beginning of the meeting, inform the attendees of how/when questions will be taken in order to avoid people talking over each other. Beginning and ending on time shows respect for the participants. News & Events

Minimize Distractions Not everyone is lucky enough to have a home office that allows privacy and focus. You must make sure steps are taken to minimize distractions. Pets, other people in the home, or any other element that creates background noise or an on-camera distraction should be addressed in advance of a video call. Let others in the home know you will be on a call. If possible, move your computer to the most private location in your home.

Put Your Pants On Most people who are working from home are opting for a much more casual work outfit. Yoga pants are our new best friend! Casual is fine; pants-free is not. Learn from others who have been caught with their pants off, thinking that nobody would know their secret. You just never know when you may need to stand up from a video call to grab a file or address a distraction.

When Nature Calls There are days when your schedule is one video conference after another, so nature may call during one of them. If you must use the bathroom, politely excuse yourself from the call, turn off the camera, mute yourself, and go use the bathroom. Nearly the whole world has seen the video that went viral of the woman who took her electronics into the bathroom with her, forgetting she was on camera. Once again, this is an opportunity to learn from somebody else’s humiliation. The huge uptick in video conferencing may have started as a result of COVID-19, but it will be part of the new normal in the workplace, as many companies are discovering that people can effectively work remotely. Learning a little virtual etiquette will not only benefit you now, but will be skills that will carry you into the future.

Thursday, September 10, 2020 Hermitage Golf Course

Entry Fee

175

Thank you Title Sponsor!

Sherwin-Williams Flooring & Paint

per player

Includes cart, lunch & player package

Prizes for:

6:30am Registration 6:30am Continental Breakfast 8:00am Shotgun Start

Hole-in-one • Closest to the pin • Longest drive • Longest putt • Straightest drive Register online at www.gnaa.org or email to ginnyjohnson@gnaa.org.

TRUST YOUR PARKING LOT TO THE PROFESSIONALS. TREATING YOUR LOT LIKE OUR OWN.

CHECK OUT THE ARTICLE IN THIS ISSUE FOR TIPS ON HOW TO SAFEGUARD YOUR PROPERTY WHEN SOLICITING YOUR BIDS.

Give us a call today for your parking lot needs!

615-547-0797

SEALCOATING & STRIPING | REPAIRS | MILLING www.amiconstructioninc.com 16

Let’s Connect! Follow us on Instagram @amiconstruction, Facebook, LinkedIn or Twitter! Greater Nashville Apartment Association

TRUTH IN ASPHALT WRITTEN BY MATT BURTON Imagine you open up a new complex and soon after the first tenants move in, they begin noticing cracks in the walls. After many attempts to reach out to your contractors, they finally review the damages, only to state that the issue is common and most likely due to the structure settling. You are not satisfied with this answer and feel as though there’s more going on behind the wall that you can’t see. You get a second opinion only to discover that the buildings have been built with 2”x2” studs and not the standard 2”x4”. The GC “saved” you (and themselves) tons of money by cutting corners that are invisible on the finished product, but these savings will cost you tremendously in the long run. This story is extreme and likely never to happen in building construction, but it’s happening everyday in asphalt maintenance and parking lot construction. The standard topcoat thickness of a parking lot is a minimum of 1.5” average compacted depth. Anything less than 1.5” will not withstand normal usage, and especially not the common trash truck. Like the walls in your apartment buildings, cracks begin appearing, and the edges will begin to ravel. No building can stand on 2”x2” studs, and no parking lot will hold up with a half-inch overlay. As you can see in the core sample images provided, some companies are applying asphalt as low as half an inch thickness. This makes the asphalt brittle and unable to hold up under a trash truck and other heavy vehicle traffic. Short cuts are taken in sealcoating as well. Most companies propose two coat applications but consider overlapping during one application as two coats. Without two separate coats, the sealer will wear quickly. AMI Construction wants to bring these practices to light and change what has become the sub-standard by many in our industry.

We want to arm you with information to help safeguard the large investment in your parking lot. Here are a few things that you can request on your next proposal to protect your property.

TIPS WHEN SOLICITING BIDS PAVING:

1. Specify a minimum compacted depth of 1.5” (industry standard) 2. Require product delivery tickets. 3. Inform contractors you will be doing core sampling after the project is complete.

SEALCOATING & STRIPING:

1. Sealcoating requires a minimum coverage of two coats with the second coat applied after ample time for the first to dry. 2. Seal cracks when they are wide enough to accept sealing material. 3. Require specialty traffic paint for all striping.

Whether you buy from us or not, we want to protect you and your property. Don’t be fooled! A dollar saved today could cost thousands in repairs tomorrow. Contact us and let us show you the AMI difference! Additional content will be coming soon in social media posts. Look for us on LinkedIn, Instagram, and Facebook.

615-547-0797 development@amiconstructioninc.com www.amiconstructioninc.com

The AMI Difference OTHERS

*Real core samples from other companies where AMI was contracted to repair the lot after it failed.*

1”

1/2”

AMI

*Real core samples from a lot performed by AMI.*

2.5”

1.5”

COME JOIN US FOR THIS MONTH’S

MANAGERS LUNCHEON

WEDNESDAY, SEPTEMBER 9TH 12:00 PM AT BAVARIAN BIERHAUS 121 OPRY MILLS DR, NASHVILLE, TN 37214

STATE OF THE APARTMENT MARKET

THANK YOU TO THE FOLLOWING SPONSORS:

BREEZY POWERWASH MUSIC CITY REMOVAL ROSE PAVING SIEGEL & CALLAHAN SILVER LININGS CONCIERGE

VINCE LEFLER NEWMARK, KNIGHT & FRANK SPACE IS LIMITED TO 65 ATTENDEES AND ONLY TWO ATTENDEES PER COMPANY PLEASE TO ALLOW REPRESENTATION FROM AS MANY COMPANIES AS POSSIBLE.

The luncheon is complimentary for member Management personnel. Associate Members will be charged $35 at the door. Any member who does not cancel their reservation three days prior will be charged $35.

Thank you

to the following

sponsors:

Bug Solutions Music City Removal

Staying Engaged in GNAA Come join us for this month’s

Maintenance Luncheon

Wednesday, September 16th Noon at Hermitage Smorgasbord

Sharp Lines Painting Wheeler, Inc.

Speaker:

Dwayne Rawls Wheeler, Inc.

Space is limited to 65 attendees and only two attendees per company please to allow representation from as many companies as possible. The luncheon is complimentary for member Maintenance personnel. Associate Members will be charged $35 at the door. Any member who does not cancel their reservation three days prior will be charged $35. 18

Greater Nashville Apartment Association

EDUCATION SPONSORS Brookside Properties, Inc. was founded by Nelson Andrews in 1976. Our management company is focused on providing the highest quality service to our valued owners, partners and residents. Brookside is successful because of the team members who come in every day determined to do their best and determined to make a difference. Through Nelson’s example, integrity, hard work and a positive attitude created the foundation for a successful management company with great core values. Today the Brookside portfolio consists of more than 17,000 units and more than 5,000,000 square feet of commercial property. Brookside operates in twelve states and currently employees almost 500 real estate professionals.

Ferguson Facilities Supply is one of the nation’s top providers of maintenance, repair and operations products. Our customers rely on us for our personalized service, unrivaled expertise and a vast inventory of products that can be delivered next day to virtually any location across the country. We’re there for your business – any time, any place – and our inventory is available to you 24/7. With thousands of products spanning 12 different categories, we’re able to keep your operation stocked and ready to run at full speed today, tomorrow and every day after thanks to our nationwide network of distribution centers. Plus, we offer competitive pricing on the brands you trust, as well as regular deals and promotions held throughout the year so your business won’t have to seek out better prices from anywhere else. Of course, our inventory and pricing would mean nothing if it weren’t for the world-class service our expert associates provide to customers just like you. To explore everything we have to offer, visit Ferguson.com or give us a call at 888334-0004 to speak with one of our customer specialists, available Monday through Friday, 7AM to 8PM Eastern.

Universal Media Group, Inc. – In the apartment industry the importance of having a proper infrastucture and backbone for a network has become paramount. We have all this smart technology that has taken the front of the stage in our daily lives – smart locks, thermostats, surveillance systems, access controls, leak detection and prevention, lighting and the like. If you do not have the proper network infrastructure in your properties, these things will never work properly for success. We are also using more bandwidth from our internet providers than ever before, and if the backbone is not strong the system crashes and we have a lot of upset residents. Let us be frank – the resident does not care who provides the service if it works for them properly, and they are going to blame the property whether it’s your fault or not. Universal Media Group, Inc. (UMG) provides one of the most robust commercial grade network infrastructures available in the industry. We provide a system that not only gives your property some of the highest speeds available, but also a network that all these other things like smart technology and surveillance and 5G and the like can be layered on top of to give your resident the best experience possible and you as the owner peace of mind. It’s also monetizable for the property as well to provide another revenue stream for services the resident is going to use anyway. Stop letting the cable and internet companies make all the money off these services when we can provide that revenue stream directly for you. We install, service and maintain the entire system to insure you have the best products and services for your residents and the most amount of return for your properties. The internet is now the fourth utility and it is as important as electricity in our daily lives! Do not wait! Do not become extinct! Get out ahead of this now! Your competition is! Make the call and let us help you!

For all things network, smart and connected in multifamily News & Events

COUNTERTOPS

BATHTUBS

SHOWERS

TILE

CABINETS

24/4 Servi 8 ce

r 3 Yea ty n Warra

Before

After

Remodel at a Fraction of the Cost of Replacement ≈ All Work Warranted ≈ In and Out in ONE day!

Get A Grip Nashville Certified • Licensed • Insured Locally Owned and Operated

Call

615.772.3234

Click

nashville.getagrip.com

Free Phone Quotes & On-Site Estimates

residential & commercial surfaces refinished & restored without removalTM

Law Office

Hall & Associates M. Wesley Hall III COMPLIMENTARY FOR MAINTENANCE STAFF MEMBERS OF GNAA!

TITLE SPONSOR:

Nathan C. Lybarger Matt Schulenberg

ER CHE

$25

LandlordAdvocate® Landlord Advocate®

FRIDAY, OCTOBER 30, 2020 • NOON - 4 PM AT GNAA OFFICE • 2 INTERNATIONAL PLAZA • NASHVILLE, TN 37217 RAIN DATE- FRIDAY, NOVEMBER 6, 2020

PRIZES FOR HIGHEST, MIDDLE AND LOWEST SCORING TEAMS!

223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

FOOD PROVIDED!

Greater Nashville Apartment Association

NOW FEATURING

Carter-Haston places the highest emphasis on developing a culture of taking care of our people and our properties. Our management philosophy begins with a commitment to care for each other, which is the foundation for developing positive partnerships and sustaining our history of success. For the third year in a row, Carter-Haston Real Estate Services was voted as one of the top 25 Multi-Family companies nationwide. This is also the second year in a row the company was voted into the top five.

Cumberland on Church

Co-founded in 1987 by L. Marc Carter and C. Harris Haston, CarterHaston Real Estate Services is a leader in multifamily property management and private fund investment. The company strives to surpass all expectations on site and at the corporate level. Part of that comes with the Five Basics: 1. Presentation of the Community 2. Professional and Courteous Management Team 3. Exceptional Market Ready Apartment Homes 4. Prompt Service 5. Customer Satisfaction As a fully integrated real estate firm with both fund management and property management capabilities, Carter-Haston has significant experience in sourcing, underwriting, acquiring, selling, and managing multifamily real estate. The majority of the six-member executive team has been together for more than 20 years.

The Sawyer

The company is headquartered in Nashville, Tennessee and employs more than 300 people across the country with regional offices in Atlanta, Georgia; Tampa, Florida; Charleston, South Carolina and Dallas, Texas. Carter-Haston appreciates and recognizes the hard work and dedication put in by all employees and looks forward to continued success with our growing team for years to come. The Shay

Hunters Creek

News & Events

West End Village

Low Income Housing Tax Credit Seminar Fundamental and Advanced Training in LIHTC compliance

Wednesday, October 21:

Fundamentals of LIHTC Compliance: 9 am - 5 pm (Lunch Provided)

Thursday, October 22:

Advanced Training: 9 am - 1 pm Optional HCCP testing: 1 pm - 5 pm

Location both days: GNAA Education & Training Room

Instructor:

Karen Graham, HCCP, CPM

Members $300 per person (Non-Members $350)

Optional HCCP testing: additional $175 *HCCP Exam not included in class price, Students may elect to attend only the first day of Instruction, however the cost will not be reduced. No refunds or cancellations permitted. 12 Continuing Education Credits for both courses

Thank You 2020 Education Sponsors!

Brookside Properties • Bug Solutions • CORT • Elmington Property Management Ferguson Facilities Supply • FirstCall • Claims • Freeman Webb Companies Law Office of Hall & Associates • Law Office of Jennifer McCoy The Liberty Group • Lighthouse Property Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc. 22

Greater Nashville Apartment Association

IN MEMORIAM

Ulysses Grant Browning U. Grant Browning, GNAA’s first President in 1968, died August 4, 2020. He was 89 years old. He is also survived by his wife of 66 years Elizabeth (Betty) Browning and daughters Barbara Browning (husband David Kazmerowski) and Beverly Browning. In 1965 Grant became active in his first real estate ventures. He became a developer of apartments, condominiums and office buildings. He and his partners Sanford Lovely, and later G. T. Scott, developed many projects throughout the Southeast. Some of his most noted developments in Nashville were in the Green Hills area of Nashville including Georgetown, Hobbs House, Village Green and Jefferson Square. He also developed the corner of Nolensville Road and Old Hickory Boulevard and dubbed it “Brentwood East.” In later years, he co-developed Nashville’s first “Brownstones” called West End Close. Grant was the founder and the first president of the Nashville Apartment Association and served on the Board of Directors of the National Apartment Association. He also founded and was chairman of the Board of Hope, Inc. for forty years. Hope Inc. is a “not for profit company” helping lower income families obtain housing. Grant developed the first “suburban” office buildings in Nashville: The United Artist’s Tower on Music Row and the airport area’s International Plaza. He and his partners were instrumental in designing and developing a “year-round” housing system in North and South Dakota jointly with the Bureau of Indian Affairs.

SEPTEMBER

Sunday

Monday

Tuesday Wednesday Thursday

News & Events Committee*

Friday

Saturday

8:45am

Labor Day

GNAA OFFICE CLOSED

CAM Course*

Programs Committee*

8am

CAM Course* 8am CAS Course* 8am

CAS Course* 8am

Gala/Awards Committees* 9am

CAM Course* 8am

Golf Scramble

Hermitage Golf Course 8am

12pm

9am

Managers Luncheon*

CAM Course*

CAS Course* 8am

8am

Membership Committee* 9am

NextGen Committee*

Maintenance Luncheon

Legislative Committee* 8:30am

CAM Course* 8am

Communications Committee*

9am

Hermitage House, 12pm

TNAA Board of Directors*

11am

Maintenance Committee* 8:30am

Education Committee*

Board of Directors* 9:30am

Statistics Committee*

9am

9:30am

Trade Show Committee* 10:30am

Breakfast Bites: Women Supporting Women Seminar*

9am

*at GNAA office

News & Events

GNAA members earn 2% Cash Back* How Doers Get More Done Home Depot is dedicated to helping members save time and money. GNAA With an easy-to-use website and multiple methods of delivery, we make getting the products you need convenient and simple. For even more business benefits, join our Pro Xtra free loyalty program for the opportunity to earn up to a 2% annual rebate and receive exclusive offers like 20% off paints, stains and primers. Use agreement code HDNAA-BNA to start saving more today.

Contact if you have 866-333-3551 questions or would like to enroll in the Pro Xtra program.

*Accounts must be registered/enrolled at homedepot.com/c/Pro_Xtra to receive rebate credit of up to 2%. Minimum rebate period spend of $25,000 on in-store or homedepot.com purchases required to receive a rebate. Please call 1-866-333-3551 or visit naahq.org for further details. Pro Xtra Paint Rewards is a sub-program of the Pro Xtra Program. Pro Xtra Paint Rewards qualifying ourchases will be tracked during the program period and include select The Home Depot Paint department in-store purchases an online purchases from the The Home Depot website, see homedepot.com/c/

ÂŠ2020 Home Depot Product Authority, LLC reserved.

MPM-14843

September 2020 News & Events

Articles inside

Low Income Housing Tax Credit Seminar

Education Sponsors

Management