Southside Business Exchange - April 2015

business exchange southside

April 2015

A DAILY JOURNAL PUBLICATION

SMALL-TOWN

MARKET

Hampton’s finds its niche among big-box stores

also inside THE POPULARITY OF CONSIGNMENT SHOPS greenwood chamber newsletter

PRESORTED STANDARD FRANKLIN, IN PERMIT NO. 110

business exchange april 2015 I volume 13 I number 4

On the cover

Owners Keith and Donna Hampton at Hampton’s Market in the Center Grove area.

Photo by Mark Freeland/correspondent

pg. 4

Steady Market: Small-town grocery store fills a need.

pg. 10

Greenwood chamber: Greater Greenwood Chamber of Commerce newsletter.

pg. 13

Corporate Chatter: Companies making news on the southside.

pg. 15

pg. 8

Sold Again: Local resale, consignment business going strong.

pg. 12

People on the Move: Business leaders making news on the southside.

pg. 16

Health Satellites: Hospitals branching out to meet people where they are.

pg. 17

Advice: Make your web visitors’ user experience a good one.

Southside Snapshot: Facts, stats and quotes concerning the local business landscape.

COPYRIGHT © Daily Journal, 2015 All rights reserved.

E-mail: biz@dailyjournal.net

SUBSCRIPTIONS southside business exchange is published monthly by the Daily Journal. The magazine is mailed at no charge to businesses throughout greater Johnson County.

To subscribe, send your name and address to: Daily Journal, P.O. Box 699, Franklin, IN 46131

EDITOR: Paul Hoffman 736-2721 phoffman@dailyjournal.net STAFF WRITER: Amy May 736-2726 amay@dailyjournal.net ADVERTISING: Chris Cosner 736-2750 ccosner@dailyjournal.net POSTMASTER Send address changes to: Daily Journal, P.O. Box 699, Franklin, IN 46131

Deadlines

Request advertising space by the 10th of the month for the following month’s issue. l Submit briefs, ribbon cuttings and other news items by the 10th of the month.

april 2015 calendar Business and Professional Exchange

Where: Greenwood City Building lower level, 2 N. Madison Ave. When: 8 to 9:30 a.m. Wednesdays Info: Indy.South.BPE@gmail.com or 317-731-2734

Business Exchange Team

Where: Ann’s Restaurant, Franklin When: 8 a.m. Thursdays Info: Loren Snyder, 317-407-1837

Business First

Where: Financial Center Credit Union, 20 N. Emerson Ave., Greenwood When: 10 to 11 a.m. Wednesdays Info: Jerry Sparks, 317-296-1450

Business to Business Networking Group

Where: 435 E. Main St., Greenwood (Polk Place Building) When: 7 a.m. Tuesday Info: Mark Stansbury, 317-2812930, Cathy Claycomb, 317-2500467

Christian Businessmen’s Connection of Greater Greenwood

Where: Denny’s restaurant, Main Street and I-65, Greenwood When: 7 a.m. Wednesdays Info: Bruce Richardson, 317-8883901 or bruce@facilitatorsinternational.org

Edinburgh Lions Club

Where: 112 S. Walnut St., Edinburgh When: 6:30 p.m. second and fourth Thursdays Info: 812-526-2571

Edinburgh Merchants Association When: Varies Where: Varies Info: 812-371-1699

Franklin Chamber of Commerce

Info/RSVPs: 317-736-6334 or www.franklincoc.org

Franklin Kiwanis Club

Where: Pizza King Station, 2770 N. Morton St. When: Noon Fridays Info: indkiw.org

l

Did you know that you can read past issues of Southside Business Exchange online?

Go to dailyjournal.net, click on ETC. tab, then Special Publications

Franklin Lions Club

Where: Grace United Methodist Church, youth center When: 7 p.m. first and third Mondays Info: James McCay, 317-736-6580

Greater Greenwood Chamber of Commerce

April 16: Annual Chamber Celebration, 11:30 a.m. to 1 p.m., Jonathan Byrd’s Banquet Center. Preregister: $28 member; $33 non -member. At the door: $33 member; $38 non-member.

April 29: Membership 101, 8:30 to 10 a.m., Chamber Office. Free.

RSVPs/Info: 317-888-4856/www. greenwood-chamber.com

Greater Greenwood Toastmasters

Where: Community South Hospital Education Center, 1402 E. County Line Road, Greenwood When: 6:45 a.m. Fridays Info: SFuller1@me.com

Greenwood Kiwanis Club

Where: Jonathan Byrd’s Cafeteria, I-65 and Main Street When: 6:30 p.m. Tuesdays Info: kiwanisgreenwoodin.com

Johnson County Business Referral Group

Where: Johnson County Museum When: 7 a.m. Wednesdays Info: Paul Humbles, 317-738-4436, phumbles@amfam.com Web: jcbrgonline.com

Kiwanis Club of Greater Greenwood

Where: Greenwood Public Library, 310 S. Meridian St. When: Noon first Thursday Info: kiwanisofgreatergreenwood@ yahoo.com or 881-1953

Kiwanis Club of Perry Township

Where: IHOP restaurant, 7521 U.S. 31 S. When: 7 a.m. Thursdays Info: Steve Hadley, 317-710-3199

Power Circle Network

Tuesdays, 11:30 a.m. - 12:30 p.m., Jockamo’s Pizza, 401 Market Plaza, Greenwood Wednesdays, 10-11 a.m., Financial Center, 1301 E. Stop 11 Road, Indianapolis Wednesdays, 11:30 a.m - 12:30 p.m., Golden Corral, 160 S. Marlin Drive, Greenwood Thursdays, 10-11 a.m., Coffeehouse Five, 323 Market Plaza, Greenwood Thursdays, 11:30 a.m - 12:30 p.m., Jockamo’s Pizza, 401 Market Plaza, Greenwood Fridays, noon-1 p.m, Firehouse Subs, 884 N. U.S. 31, Greenwood RSVPs/Info: 317-455-5656, Mike Tollar Website: www.PowerCircleNetwork. com

Rainmakers - Greenwood Where: Stone Creek Dining

Company, 911 N. State Road 135, Greenwood When: 7:30 a.m., last Friday Info: www.gorainmakers.com

Rainmakers Southside

Where: Dale’s Family Restaurant, 5209 E. Thompson Road, Indianapolis When: 11:30 a.m. to 1 p.m., first Wednesday.

Info: www.gorainmakers.com, lora. popov@worldpay.us, 513-1535

Rotary Club of Franklin

Where: Franklin College Dietz Center When: Noon Tuesdays Info: Loren Snyder, president, LASnyder@hillard.com

Rotary Club of Greenwood

Where: Jonathan Byrd’s Cafeteria, I-65 and Main Street When: Noon Mondays Info: Tom Vander Luitgaren, 317881-7575

Rotary Club of Johnson County When: Second and fourth Mondays, 6 p.m.

April: Oaken Barrel, Greenwood May: The Willard, Franklin June: TBD Info: Rotary Club of Johnson County on Facebook.

Rotary Club of White River

Where: Dye’s Walk Golf Club When: 6:30 a.m. Wednesdays Info: Charles Miller, 317-403-8281

Sertoma Club of Greenwood

Where/when: 6:45 p.m. first, second and fourth Thursdays Southern Dunes Golf Course, 8220 S. Tibbs Ave., Indianapolis Where/when: 11:45 a.m., third Wednesday, Fireside Brewhouse, 997 E. County Line Road, Greenwood Info: Denny Rusher, 317-965-4966

Vineyard Toastmasters

When: 7 to 8 p.m. Mondays Where: Office of Perry Township Trustee, 4925 Shelby St., Room 400, Indianapolis Info: Ed Barrett at tmebarrett@ yahoo.com or Rob Rogers at rogers121241@yahoo.com.

Woodman Toastmasters

When: 6:30 to 7:30 a.m. Thursdays Where: Baxter YMCA, 7900 S. Shelby St., Indianapolis Info: woodman.freetoasthost.net or Mangnus Jannson, 317-372-4709

april 2015 I southside business exchange

3

neighborhood

CHOICE Quality, convenience help small grocery weather changing shopping habits

STORY BY GREG SEITER PHOTOS BY MARK FREELAND

A

s co-owners of Hampton’s Market, a quaint, neighborhood grocery off Smith Valley Road in White River Township, Keith and Donna Hampton know their business can’t directly compete with local mega stores that not only offer a wide variety of food items but clothing and business-related products as well.

In fact, the Hamptons aren’t overly concerned with what their competitors are doing. Instead, they prefer to simply focus their efforts on providing customers with the same friendly, smalltown shopping experience the business has offered since being founded in 1974.

“Sure, it’s a lot tougher than it used to be but we don’t even try to compete,” Keith said. “We just put our stuff out there at a fair price.

“A lot of people like the atmosphere of a smaller store. We have a lot of elderly people

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april 2015 I southside business exchange

who shop here. They can find everything they need without having to walk a mile. But we also have a good mix of customers. Young people like us for our meat.”

Hampton’s interest in grocery stores actually dates to his teenage years.

“My father and I bought a small store together in Clermont when I got out of high school,” he said. “We owned that one for about nine years before selling it.”

Buying the former Waltz Regal A short time later, while working another job but still thinking about grocery ownership, Hampton learned that a small business in the Greenwood area was for sale.

“It was the Waltz Regal,” he said, recalling his enthusiasm over its availability. “So, I checked it out and decided to buy it. It was pretty small and

mostly a meat market at that time.”

The facility, approximately 8,600-squarefeet, also featured deer processing capabilities in what Hampton describes as a “side building.”

As the years rolled by, Hampton’s Market became a well-known southside grocery and thrived until a business-changing calamity occurred in the late 1990s.

“The tornado of 1997 tore the roof off our place,” Hampton said. “It left us in the middle of nowhere.”

The destruction was so severe, in fact, that Hampton’s Market was forced to move to a new location, not far from where the original building stood near the intersection of Smith Valley and Morgantown roads.

That structure, approximately the same size as the original version, is still home to the market today.

We have a lot of elderly people who shop here. They can find everything they need without having to walk a mile. But we also have a good mix of customers.

— Keith Hampton

”

Hampton’s Market Josh Thasher loads a container with vegetable stew at Hampton’s Market in the Center Grove area. The hot food bar also features such items as fried chicken, mashed potatoes, pork tenderloins, green beans, desserts and more.

Through the years, while large-scale, multi-purpose stores have certainly taken business away from Hampton’s Market, changes in public dining habits have also had an effect.

“The business was different when we first got started in this,” Hampton said. “There weren’t very many restaurants around and most people

ate their meals at home five to six days each week. Now, people eat out four or five nights per week and when they do eat at home, they do a lot of cooking on the grill.”

In recognition of changing trends, beyond standard grocery items, Hampton’s Market offers a hot bar with ready-to-go menu options that

Founded: 1974 Owners: Keith and Donna Hampton Address: 4800 W. Smith Valley Road, Greenwood Phone: 317-881-1067 Employees: 28 (5-6 full time) Hours: Summer (after spring break); Monday through Saturday from 8 a.m. to 9 p.m., Sunday from 8 a.m. to 7 p.m. Winter; Monday through Saturday from 8 a.m. to 8 p.m., Sunday from 8 a.m. to 7 p.m.

patrons can pick up when they’re in a hurry.

“Hot foods weren’t a big deal 40 years ago but now, probably 10 to 20 percent of what we sell is prepared food,” Hampton said.

“With kids and their activities going on, it’s a lot easier to stop by and grab a bucket of chicken, some mashed potatoes and green beans. People

Butterfly boneless pork chops in the meat section at Hampton’s.

april 2015 I southside business exchange

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april 2015 I southside business exchange

just don’t cook like they used to.”

However, perhaps more so than anything else, Hampton’s Market is recognized by locals for its meat department.

“We grind our own hamburger, chuck and ground round and everybody seems to want really lean burgers and steaks,” Hampton said. “We also carry a little lamb and veal too.

“For Christmas week, we sold about 600 whole beef tenderloins and 200 or 300 prime ribs.”

The market even offers a small selection of organic and gluten-free items.

“We try to have a little bit of what everybody wants,” he added.

Sometimes, that means offering more than just food.

“We are a full-line grocery store and we have just about everything, including produce,” Hampton said. “We even have health and beauty aids and cleaning supplies, too.”

After a lifetime in the grocery business, Hampton is transitioning to retirement.

“I used to be here all the time but a year or so ago, I sort of semi-retired so now I’m here two or three days each week. My wife works just about every day but I guess now is the time for me to kick back and take it easy a little bit.” B Opposite page (clockwise from top): Baskets full of pears and apples are on display. Shoppers have a variety of tomatoes from which to pick. Bell peppers come in a multitude of colors. At right: Fresh ground chuck, one of the meats Hampton’s specializes in.

april 2015 I southside business exchange

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trends

Story and photos

By Amy May/Staff writer

Resale stores popular with sellers, customers

I

f there was one good thing about the economic downtown a few years ago, it was that it led to increased popularity of resale shopping.

People flocked to thrift shops, resale shops and consignment stores to clothe themselves and their kids. Once they realized that they could get high quality items at up to 75 percent off the retail price, customers stuck around, even after the economy improved.

“During the recession, people looked for ways to be more frugal. One of the neat things is that the people who found us (then) are still shopping here,” said Connie Carson, who owns C.J. Consignments and C.J.’s Home Consignments in Franklin with her daughter, Shannon Hicks. “We like our nice things; we just don’t like to pay a lot for them.”

People who have something to sell have also realized how convenient it is to take it to a shop. You can thin out your closet and make a little cash, too.

“It opened the eyes of a wide range of income levels. Even for someone who is well off, they can sell that handbag rather than let it sit in the closet,” said Colleen Stein, manager of Style Encore on the southside. “It’s not only a way to get money, it’s also cheaper.”

From left, Shannon Hicks and Connie Carson of C.J.’s Consignments display a designer handbag.

For people who want to live an environmentally friendly lifestyle, reselling is the ultimate recycling.

“I think a lot more people are aware of how important it is to recycle and be environmentally friendly, especially the younger generation. It’s a really big thing for them,” Stein said.

Selling ‘the good stuff’ Jenny Reed, who owns Glam Designer Resale Boutique in White River Township with her sister Molly McEvilly, was a resale shopper before opening the shop.

“I loved resale and thrift shopping, but wasn’t always in the mood to have to dig for the good stuff,” she said. “As a woman, we like to shop and turn over our closets.

This is a good way to do it.”

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april 2015 I southside business exchange

So, they opened a store that sells only “the good stuff” — clothes and accessories that are in fashion, clean and like new.

A resale or consignment shop sells used items brought in by the public. The types of items bought are dictated by the shop.

According to the National Association of Retail Professionals, today’s consignment and resale shops look pretty much the same as mainstream retailers ... except for the price tags. The association says resale shops have grown by 7 percent a year for the past two years.

First Research, a market analysis firm, estimates the U.S. resale industry makes approximately $12 billion in revenue.

Goodwill Industries alone generated $3.79 billion in its 2,900-plus stores in 2014.

According to America’s Research Group, a consumer research firm, 16 to 18 percent

During the recession, people looked for ways to be more frugal. One of the neat things is that the people who found us (then) are still shopping here.

— Connie Carson, C.J. Consignments and C.J.’s Home Consignments

”

of Americans will shop at a thrift store during a given year, and 12 to 15 percent will visit a consignment or resale shop.

If you have something nice that you never use, you might be able consign it.

“We’re pretty picky. It must come in in good condition and be on trend,” Reed said. Glam’s website has a list of desirable brand names, as well as labels it won’t take.

Glam also consigns prom dresses in the spring.

“Gently used” or “like new” are often listed as specifications by stores.

“It’s brand name, high quality clothing,” Hicks said. “Chico’s, Ugg … all of your high-end brand names. For the furniture store, we look for Broyhill or real leather items,” she said.

Shops ask potential sellers to check their website or call to see what the standards

Shoes for sale at C.J.’s Consignments in Franklin.

are. For larger items like furniture, the pro“You can just sell the items and be done cess usually starts with sending a photowith them,” she said.

One advantage for a seller going the congraph, Hicks said.

The shop may pick up furniture for a fee signment route is the shop owner takes care of the marketing. For clothing, a cusor ask the owner to bring it in. tomer’s item is displayed in a place where “We try to be as simple as possible and people come to shop for make it easy for them,” clothes and accessories.

Hicks said.

Types of shops Larger items are adverIf items don’t sell in a Thrift store tised in online classicertain period of time, Typically sells a variety of items in a fieds, where people typithey’re marked down. At variety of conditions, accepting cally look for cars, furnidonations by the boxful, and selling C.J.’s, an item is marked them to benefit a cause. Churches ture, tools, etc. down three times. If it and other philanthropic Resale and consignorganizations, such as Goodwill and still doesn’t sell, the the Salvation Army, run thrift stores. ment shop owners find owner can retrieve the that many people would item or allow it to be Consignment shop A for-profit business. It demands high rather not deal with donated. quality, brand-name items in like-new advertising items themIf the item sells, many condition. If the item sells, the shop selves, having strangers keeps 50 to 60 percent of the selling stores maintain a line of price and gives the rest to the seller. come to their home to credit for the customer, view items for sale or which can be used in the Resale shop Buys on-trend, like-new items from spend the time and store, or the seller can the public for a negotiated price and effort to hold a garage get a check. then sells them. sale.

Style Encore is a resale “There’s a lot of work store that buys items outinvolved with a garage sale,” Reed said. right. The store is part of a franchise that “With Craigslist, there’s the scare factor. includes resale shops Plato’s Closet, Once Consignment takes the work out for them.

Upon a Child, Music Go Round and Play it Again Sports. The local Style Encore and It’s easier.”

Plato’s Closet are owned by Chris Tressler.

Stein said the stores use preset pricing, so customers know exactly what to expect when bringing in an item. No appointment is necessary. One advantage to resale, she said, is you don’t have to wait for your item to sell to get money for it.

Furniture finds Consignment shops get a lot of furniture from senior citizens who are downsizing.

Hicks said she also gets items from interior resale, page 18 april 2015 I southside business exchange

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Direc

APRIL

benefit spotlight

Cha

Member 2 Member (M2M) Emails Leverage the marketing power of the Chamber and maximize your membership benefits! Email our members announcements about your special offers, new services, company awards, new employees, or seminars and events. You can include text and/or graphics with hyperlinks back to your designated landing page or email address. Even include coupons!

Your M2M Email blast will reach more than 1,100 local business people and come from the Chamber in a special M2M Email frame to help raise the credibility and open rate of your email.

We only release one M2M email per week (Friday) and reserve dates on a first-paid basis.

Connected, Engaged, Advocate, and Impact members receive special discounts on this marketing program.

Contact Julie Spate, Member Service Coordinator, at 317-888-4856 or Julie@ GreenwoodChamber.com for more information or to schedule.

2015 Taste announces “Best of” winners, and top bartender, chef The Greater Greenwood Chamber of Commerce’s 23rd annual Taste of the Southside featured a variety of food and beverage samples in addition to the Chef’s Challenge and Mixology Competition.

During the event, guests had the opportunity to try out more than 100 samples from 30 exhibitors, while being able to vote for their favorite items within set categories during the Southside’s largest taste event.

The best of categories and winners are: • Best Decorated Booth: Hal’s Fabulous Vegas • Best Entrée: Stacked Pickle • Best Dessert: Pinocchio’s Original Italian Ice Cream • Best Beverage: Hal’s Fabulous Vegas • Best Appetizer, Salad, Soup or Stew: Fireside Brewhouse During the Chef Challenge, sponsored by Meijer, the competitors had 30 minutes to prepare three dishes to be judged on presentation, flavor, portion size and how creatively the mystery ingredients — turkey cutlets, brown minute rice, goat milk yogurt, Brussels sprouts and carrot juice — were incorporated. A panel of judges deemed Chef Michael Leak from Stone Creek Dining Company as the winner.

The Taste also hosted its second annual Mixology Competition. Participating bartenders created concoctions judged on name, balance, simplicity, taste, originality, presentation and how well the mystery ingredient of carrot juice was incorporated. A panel of judges named Katie Kirkendall of Revery as the winner for her drink, titled “2 Little Gingers,” which incorporated a slice of ginger, a quarter of a blood orange, mint leaves, ginger syrup, carrot juice and 2 Gingers Irish Whiskey.

Study: Chamber membership boosts your company image Not posting your member decal?

According to a national study conducted by the Shapiro Group, commissioned by the American Chamber of Commerce Executives Association, when consumers are aware a business is a member of the local chamber of commerce, they are more likely to think favorably of and patronize the business.

See the March e-newsletter for the highlights. If you’d like the digital version of your membership decal to place on your website or business cards, please contact the Chamber.

Introducing the 2015 Chamber Ambassador Committee Volunteer Ambassadors mentor new Chamber members throughout their begin-

ning years of memb Ambassadors can: • Coach you on y • Meet you at eve ductions • Connect you to service providers • Make sure you k and valued part of

Your 2015 Amb

Carole Beasley, Dream Des

Andy Bowen, First Merchan

Michael Budensiek, U-Fit LL

Pat Enochs, Center Grove a

Amber Fields, WEDO Char

Cindy Hiland-McNalley, Serv

Stephanie Garland, Innovat

Matt Green, American Fam Brenda Kelley, Office360

Mike Kensill, Lee & Associa Jerry Knoop, Accelerant

Leeanne Lollar, Promise Ad

Jenny Meyers, First Mercha Regina Miller, Geek in Pink

Charlie O’Connor, Baskin R

Jan O’Mara, Hawkeye Hote

John Ross, Franciscan St. F

Ray Stapleton, Expense Re Cindy Tollar, Legal Shield Eric Vermilion, FCFCU Sonya Ware-Meguiar, Girls

Cindy Weddle, Heartland C

Cynthia Williams, Johnny C Jon Wright, Geek Brigade

ne Evergreen Lawn Care Inc. Joe Howe 317-535-0300 P.O. Box 1427 Greenwood, IN 46142 McCammon’s Irish Market Garry Ward 317-885-8707 620 Treybourne Drive Greenwood, IN 46142 www.mccammonsirishmarket.com

Paychex Inc. Jeff Sasena 317-815-3900 9405 Delegates Row Indianapolis, IN 46240 www.paychex.com Slyfox Creative David Coulson 317-215-2780 585 Sayre Court Greenwood, IN 46143 www.slyfoxcreative.com

Think Solutions Diane Coward 317-885-7901 5153 Commerce Indianapolis, IN 4 www.WeKnowW Z-Imports Sales & Imran Zia 317-791-8001 602 E. Hanna Av Indianapolis, IN 4 www.z-importsin

A publication of the Greater Greenwood Chambe

ctions

Greater Greenwood Chamber of Commerce Greenwood Commerce Center 65 Airport Parkway, Suite 140 Greenwood, IN 46143 317.888.4856 GreenwoodChamber.com

L 2015

our member experts Calendar

amber news

Reaching potential clients here and beyond

By Tanya Hoover Midwest Languages Service

A

bership. Specifically,

your member benefits ents to help make introthe Chamber staff and

know you are a welcomed our business community.

bassador Committee

stinations Travel LLC

nts Bank

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and Greenwood Community Newsletters

rity Auctions

ve-Pro Indianapolis South & Johnson County

tive Technologies of Indiana

mily Insurance

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dvisory Group

ants Bank Computer Repair

Robbins

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Francis Health

eduction Analysts

ccording to U.S. Census Bureau statistics for 2009-2013, 20.7% of the United States ages 5+ spoke a language other than English at home. In Indiana, it was 8.2%. When calculated as a percentage of the population in Indiana in July 2014, that means there were 540,942 people who spoke a language other than English. There is a huge potential market for your goods and services. When was the last time you bought products from non-English speaking vendors? People tend to buy from people who speak their language.

Japan, Germany, France, and Ireland are among the top five foreign source companies for jobs in central Indiana. The Edinburgh Premium Outlet Mall in Johnson County has made a notable effort to market themselves to the international executives and their families who shop there. There is a speaker system that welcomes shoppers in several languages, including Japanese. Who else is marketing themselves to non-native English speakers with a lot of buying power?

In order to communicate with potential clients, you may need either a translator, an interpreter, or both. Is there a difference? Yes. A translator can convey your message in written form from a source language into a target language (the language you are translating into). Interpreters relay spoken languages or communicate using sign language. In order to ensure accuracy, it is best to

hire a translator whose native language is the target language. Not everyone who is bilingual makes a good translator, so we work with language professionals who specialize in particular types of documents. For example, if you design and sell medical equipment, our project manager can assign a translator with the necessary vocabulary to translate the descriptions accurately.

“Can’t I just use Google Translate or other computer translation?” If you are trying to persuade, sell, or feel that image is important, then the short answer is, “No.” It will still need human revision. It is best to talk with a language services provider to discuss the best ways to save money on your translation without sacrificing quality. Don’t be pennywise and pound foolish by using an online translator for professional documents.

When using the services of an interpreter, remember to speak a few sentences and then pause long enough for the interpreter to communicate your message. If you are using an interpreter for a medical appointment, it is especially important to focus on the patient and make eye contact with him or her, not the interpreter. The interpreter should merely serve as a voice for you and your client or patient.

Register for all Chamber events at 317.888.4856 or GreenwoodChamber.com

Thursday, April 16 Annual Chamber Celebration 11:30 a.m. to 1:30 p.m.

Jonathan Byrd’s Banquet Center Pre-register: $29 member; $33 non-member At the door: $33 member; $38 non-member

Tuesday, April 29 Membership 101 8:30 to 10 a.m.

Chamber Office No cost to attend.

Tanya Hoover is the the founder and president of Midwest Language Services LLC, a language services provider that helps clients with document translations, interpreting for meetings and appointments, language training and language fluency assessments. Contact Tanya at tlkhoover@ midwestlanguageservices.com or at 317-884-3122.

ribbon cuttings

Inc.

Community Bank

Carino’s

ew members Staff: Stacie Hindman Events & Operations Manager

Square Drive 46237 WhatWorks.com & Service Inc.

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46227 nc.com

Bubba’s 33, 7799 US 31 South, Indianapolis, celebrated the grand opening of its restaurant on February 23 with a ribbon cutting.

er of Commerce l www.GreenwoodChamber.com

Celebrating its grand opening with a ribbon cutting on March 9, Laura’s Bakery and Cake Studio, 399 State Road 135 South, Greenwood, is now open.

Photos courtesy of Donna Rice Photography

Christian Maslowski, President & CEO Julie Spate, Member Services Coordinator

He comes from the Joshua Community YMCA in Fort Worth, Texas, where he opened the Y and served as executive director.

He was also responsible for opening the flagship Y in Evansville and served as executive director for nearly 10 years. He has more than 20 years of experience with the YMCA, dating back to his time as the wellness director at the Monroe County YMCA in Bloomington.

The Baxter YMCA is at 7900 S. Shelby St. in Indianapolis.

New agent joins Realty World

people on the move people making news on the southside

Burton named CEO of DSI

Shane Burton has been named chief executive officer of Developmental Services Inc., replacing Bill Hadar, who retired in January.

Burton will oversee all DSI operations, including programs for children and adults with disabilities in central and southern Indiana.

Burton, a Columbus resident and native of Edinburgh, has 23 years of experience at DSI including chief operating officer. He served as DSI’s interim CEO following Hadar’s retirement. BURTON He is a member of the Columbus Mayor’s Advisory Council on Disability and Accessibility, and is on the board of the Strategic Indiana Providers Network – a group of nonprofit agencies and professionals providing services to individuals with disabilities, children and families in more than 70 counties in Indiana.

DSI was established in 1975 and serves around 2,000 individuals with disabilities in Johnson and surrounding counties.

New curator joins museum

Theresa Koenigsknecht is the new curator at the Johnson County Museum of History. She graduated with a bachelor of arts in history and anthropology from Michigan State University and from IUPUI with a master of arts in public history. She previously worked for the Indiana Historical Society as a col- KOENIGSKNECHT lections assistant and exhibitions research assistant, and also as an independent research consultant for the Wells Fargo Family History Center.

Former Hoosier returns to lead Baxter YMCA

Baxter YMCA recently announced that John Schwentker will serve as the center’s executive director.

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april 2015 I southside business exchange

Lauren Courtney is the most recent Realtor associate to join Realty World-Harbert Company Inc. Courtney has lived in the Greenwood/Center Grove area for more than 13 years. She can be reached at 885-8858 or 317-363-8315.

Realty World-Harbert Company Inc., located at 1298 W. Main St., Greenwood, is a full service real estate brokerage firm in business for 48 years.

Clapp joins J Owen Media team

Britney Clapp has joined J Owen Media as a Digital Media Content Coordinator. She will write website and blog content and work on digital marketing projects.

Clapp graduated from the College of Media at the University of Illinois, where she was a varsity cheerleader and a member of the Kappa Alpha Theta sorority.

She also worked as an CLAPP Assembly Hall Street Team marketer. Following graduation, she was accepted into the Disney College Program at Walt Disney World in Orlando, Florida.

She is a native of Danville, Illinois, and was valedictorian of her class at Bismarck-Henning High School. Her previous jobs include digital communications assistant for FlexPAC in Indianapolis and social media marketing consultant for Leatherneck Hardware in Illinois.

F.C. Tucker honors associates

Several F.C. Tucker Company sales associates from the South office were honored at the real estate company’s annual awards banquet in Indianapolis: l Mike Cagle received several awards, including leading sales producer for the South office without licensed team member, based on highest closed volume; Indianapolis Top 10, based on highest closed volume without licensed team members; marketing excellence for listings sold without a licensed team member; and the Gary B. Warstler Marketing Excellence award for listings and buyers combined without a licensed team member l The Waggoner-Goff Group was awarded for being the leading sales producer for the South office with licensed team member, based on highest closed volume. l Steve Burkhardt was named to the Indianapolis Top 10, based on highest closed volume without licensed team members.

Edinburgh woman joins Stella & Dot

Kim King Smith of Edinburgh has accepted a position as personal stylist with Stella & Dot, a social selling company that creates flexible opportunities for women to be work-at-home entrepreneurs. The company offers an exclusive line of fashion jewelry, handbags and accessories through online sales and in-home trunk shows. king smITH Info: 317-512-0172, kimkingsmithcouture@gmail. com or www.stelladot.com/sites/kimkingsmith couture

Greenwood attorney named a ‘Rising Star’

Michelle Maslowski, an attorney with Ogletree, Deakins, Nash, Smoak & Stewart, P.C. (Ogletree Deakins), a labor and employment law firm, Indianapolis office, has been named an Indiana “Rising Star” by Super Lawyers magazine. The 2015 Indiana “Rising Stars” were chosen based on a selection process that includes peer nominations MASLOWSKI and evaluations, as well as independent research. No more than 2.5 percent of lawyers in Indiana were named to the list.

Maslowski concentrates her practice on counseling and defending employers on a wide range of employment, labor and personnel matters, such as litigation involving individual and class action claims under Title VII, the Age Discrimination in Employment Act, Americans with Disabilities Act, Family and Medical Leave Act and Fair Labor Standards Act. She is a member of the Indiana State Bar Association and serves on the Women in the Law and Written Publications Committees. She lives in Greenwood with her husband, Christian, and their daughter, Gabriella.

Hospital honors late physician with Distinguished Service Award

Dr. Thomas Charles Wisler Sr. recently was honored posthumously at the Physician’s Dinner Dance as recipient of the annual Distinguished Service Award. He passed away Oct. 28, after 35 years in medical practice at Franciscan St. Francis Health. The award was accepted by his wife, Dr. Patricia Wisler, and his son, Dr. Thomas Wisler, Jr. WISLER Wisler was a graduate of Cathedral High School School in Indianapolis.

He practiced obstetrics and gynecology with Beech Grove Obstetrics and Gynecology/ Women’s Health Partnership from 1979 to 2008 and was in solo practice from 2008 until his death.

Financial adviser selected to attend conference

Waddell & Reed financial adviser Samantha Bush recently qualified to attend a conference for the firm’s top advisers.

Bush will attend the 2015 Waddell & Reed Circle of Champions conference in New Orleans in May. Those who are invited to attend are selected based on investments, insurance and financial planning sales. Fewer than 600 qualified for this BUSH year’s conference out of more than 1,800 nationwide.

Bush began working in financial services in 2014. She serves clients in the Indianapolis area with investments and financial planning.

She earned a bachelor’s degree from Indiana University and worked as a CPA for 20 years.

Franklin College appoints professor to endowed chair

Franklin College professor Kristin Flora has been appointed to serve as the Roscoe W. Payne Chair in Philosophy and Psychology at Franklin College.

The endowed fund generates income to provide support for supplemental programing to enhance student learning in psychology. In her new role, Flora will select and implement this programming.

Flora received her bachelor’s degree from Valparaiso FLORA University and her master’s and doctoral degrees from the University of Wisconsin-Milwaukee. She has taught psychology at Franklin College since 2007, becoming the department chair in 2009.

Health executive honored for long-time leadership role

Jennifer A. Westfall, a member of the senior leadership team at Franciscan St. Francis Health, was honored for her contributions to the health care industry by the Executive Women in Health Care.

Westfall, regional vice president for Franciscan Alliance Accountable Care Organization and a member of the EWHC, was recognized for demonstrating excellence in leadershipat a ceremony at the Renaissance Indianapolis WESTFALL North Hotel. She has played a major role in developing the hospital system’s ACO strategy and was instrumental in forging a Pioneer ACO contract – the first of its kind Indiana and among only a few nationally in its inaugural year. She is responsible for oversight and direction of ACO activities, including new partnerships with outside health-care payers and providers to develop new shared savings opportunities.

people, page 14

Only about 5 percent of the veterinary hospitals Indy’s Southside have performed consistently well enough to earn the award.

Winners must be in good standing with Angie’s List, pass a background check and abide by operational guidelines.

Practice launches rebranding effort

OrthoIndy and the Indiana Orthopaedic Hospital recently announced that it is changing its corporate name to OrthoIndy and OrthoIndy Hospital.

Anything that was once under the hospital brand will be moved under OrthoIndy, such as OrthoIndy Physical Therapy and OrthoIndy Imaging.

In addition to the name change, OrthoIndy has decided to launch a new branding campaign. The new campaign includes new logos, color palette and fonts.

Brew Bus adds Johnson County tour

corporate chatter companies making news on the southside

Johnson Heating and Cooling purchases Kellie Plumbing

Johnson Heating and Cooling of Greenwood has purchased Kellie Plumbing Inc. of Franklin.

The two Johnson County companies will continue to operate under their current names. Kellie Plumbing serves residential plumbing customers and Johnson Heating and Cooling focuses on HVAC needs.

RON GRIESEMER James T. Kellie opened Kellie Plumbing in 1954 in Bargersville. In 1990, the business moved to Franklin.

Johnson Heating and Cooling was established in 1968 by Cliff Griesemer.

Griesemer Plumbing and Mechanical Service and Indiana Leak Detection are LISA GRIESEMER also part of Ron and Lisa Griesemer’s family of companies.

Info: www.johnsoncomfort.com.

Kroger Marketplace coming to Franklin

Kroger submitted plans to open a new 123,000-square-foot marketplace, the first one to be built in Johnson County. The new store will provide an expanded grocery, deli and bakery section as well as incorporating retail spaces.

The expanded deli/bakery section will have café seating available. The new location will also include a large pharmacy with a drive thru.

Olive Branch Parke Veterinary Clinic earns Super Service Award

Olive Branch Parke Veterinary Clinic has earned the service industry’s Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014. The clinic is owned by Dr. Anndrea Hatcher.

The Indy Brew Bus launched a new tour route based out of Greenwood. The tour visits Mashcraft Brewing (1140 N State Road 135, Greenwood), Taxman Brewing Co. (13 S. Baldwin St., Bargersville), Planetary Brewing Co. (500 Polk St., Suite 22, Greenwood) and Oaken Barrel Brewing Co. (50 Airport Parkway, Greenwood). The tour is conducted on Sundays.

The Indy Brew Bus was created in March 2012 by two Hoosier craft beer lovers and husband and wife team, Andy and Megan Bulla. There are now three buses offering 12 tours Thursdays through Sundays.

All southside tours start and end at Shallo’s Antique Restaurant & Brewhaus, 8811 Hardegan Street, Indianapolis.

Info/tickets: www.indybrewbus.com.

Verizon earns top Rootmetrics rating

Verizon Wireless was the network performance leader in the rankings of four national wireless providers in the United States in the third National RootScore Report issued by Seattle-based RootMetrics. Among the four major wireless carriers, Verizon won the Overall RootScore award in Indiana and also earned top scores in Reliability, Speed, Data Performance, and Call Performance here. This is the third consecutive report by RootMetrics showing Verizon with Top Performance in Indiana.

RootMetrics, an independent mobile analytics firm, ranked the four major U.S. wireless providers in six network performance categories: Overall, Reliability, Speed, Data, Call and Text.

Correctional facility coordinates offender visit to high school

On Jan. 30, two offenders from Edinburgh Correctional Facility visited Columbus North High School to participate in a Speakers Bureau – an organized way offenders present information regarding experiences of incarceration and the nature of the prison component of the criminal justice system.

Offenders Justin Klinglesmith and Daniel Grace discussed their life stories to a student audience. They focused on how the criminal justice system and Indiana Department of Correction, afforded them structure and an opportunity for personal change to avoid returning to prison.

RaeLynn’s Boutique hosts prom fashion show

Greenwood formal wear retailer RaeLynn’s Boutique hosted a fashion show in January at the Indiana Convention Center.

Project Runway designer Johnathan Kayne co-hosted the show and presented the audience with his prom and pageant gown designs. More than 30 businesses donated items that were given away.

RaeLynn’s Boutique opened in November 2008 at 455 Greenwood Park Drive South, Greenwood.

Area hotel honored by industry group

The Holiday Inn Express & Suites Columbus/Edinburgh received the 2014 Torchbearer Award from InterContinental Hotels Group. One of only 60 properties within the Americas chosen from the IHG system of more than 4,700 hotels, the local facility, located between Taylorsville and Edinburgh on U.S. 31, was ranked sixth.

The Torchbearer Award recognizes excellence in all aspects of operation, from quality to customer satisfaction, and is IHG’s most prestigious award.

Franciscan St. Francis Health among America’s 100 ‘Best Hospitals’

Franciscan St. Francis Health-Indianapolis is a recipient of the Healthgrades 2015 America’s 100 Best Hospitals Award, the first time it has won the award. This award is given to hospitals that have received the Distinguished Hospital Award for Clinical Excellencefor four consecutive years.

Franciscan St. Francis Health-Indianapoli is also ranked among the top two percent of the nation’s 4,500 hospitals for overall heart care, critical care and overall clinical excellence, and was the only hospital in Indiana to receive all three distinctions.

Franklin College receives Lilly grant

Franklin College has received The Engaged Campus — The Engaged Department institutional grant through Indiana Campus Compact, a program supported by Lilly Endowment Inc. The $14,000 grant will provide funding to create new winter term courses that combine service and learning in the community. Doug Grant, director of service-learning and civic engagement, will spearhead the development of the courses and work with ICC to ensure successful implementation.

The new courses will resemble a current course that has been offered since 1996, “Inner-City Missions.” In this course, students live and work in shelters and missions serving the homeless in Indianapolis.

Edinburgh Correctional Facility at ‘Gold Level’ fundraising

Edinburgh Correctional Facility, located at Camp Atterbury, has once again achieved the Gold Level status for the The State Employees’ Community Campaign, the annual charity campaign administered by state employees.

Edinburgh has 47 of 58 employees contributing to a charity during the 2014-2015 campaign. The facility has 21 employees who give

a half-hour of wages to their charity per pay period. Staff at Edinburgh gives $10,140 annually.

Franklin Chamber of Commerce honors area businesses

Three area businesses were honored during the Franklin Chamber of Commerce Annual Awards Banquet: l Discover Downtown Franklin staff and board of directors accepted the Community Service Award for their efforts and dedication promoting the city through events and collaborations. l The Community Impact Award was presented to MainSource Bank for its local leadership and involvement in the community. l The Business Hall of Fame Award was presented to Johnson Memorial Health for its consistent progress and the development of services that address the needs of the community.

Also, Lisa Buening was acknowledged for her service to the Franklin Chamber as the 2014 president of the board of directors.

Chamber welcomes new businesses

The following businesses recently joined the Franklin Chamber of Commerce: All Shred Document Solutions, Indianapolis; Fazolis, Franklin; Greek’s Pizzeria & Tapp Room, Franklin; Parkside Properties LLC, Franklin; Primerica Financial Services, Indianapolis; the town of Bargersville; and Zoe Facility Services, Greenwood.

Habitat breaks ground for second Women Build project

Habitat for Humanity of Johnson County will build its second Women Build home at 211 Dunn Drive, Trafalgar. A ground-breaking ceremony will be conducted April 15 at 9 a.m.

The 240 Johnson County women crew will help the Magnum family build their home beginning May 6. The program gives women the opportunity to learn construction skills and to move families into safe affordable homes.

Anyone interested in making a donation to this build can go to the website, www.habitatjohnsoncounty.org or mail check to HFHJC, 780 International Drive, Franklin, IN, 46131.

Art, wine event at VisionQuest

The SouthSide Art League and Greater Greenwood Arts Council will present the Artists’ Palette on April 9 from 6-8 p.m. at VisionQuest Eyecare. Local artist, Patti Paris Owens, will show her artwork in the optical gallery. Mallow Run Winery will provide wine tasting. There will be live music, and frame vendors will show the latest Italian frame styles from Fendi, Jimmy Choo, Christian Dior and Kate Spade.

DuganAir to host Easter Egg hunt

The 2nd Annual DuganAir Easter Egg Hunt will take place at noon April 4 at the business, 2000 S. State Road 135, Franklin.

Store plans to add shooting range

A Franklin company that sells targets and guns will soon open a shooting range in the store.

Patriot Tactical, located at 166 RJ Parkway, wants to install six shooting stalls for residents, police officers and deputies to keep their skills sharp.

The range will be open by fall 2015. B april 2015 I southside business exchange

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noteworthy

Franklin Chamber member Vaught Family Eye Care celebrated its grand opening with a ribbon cutting and open house on March 13.

Edinburgh Correctional Facility participated in the Special Olympics Annual Polar Plunge on March 7 at Eagle Creek.

The facility raised $675 for Special Olympics. Pictured from left: Officer Chaney, Officer Hibner, Officer Stier, program coordinator Sgt. Neace, Brianna Newton and Sgt. Jeter.

Johnson County residents Dr. Dick Huber and Nancy Voris, of Partnership for a Healthier Johnson County, were among more than 100 advocates who participated in the Hoosiers For A Healthier Indiana rally at the Statehouse March 12.

Advocates met with lawmakers to encourage an increase in tobacco prices to curb smoking.

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Staffer promoted at Edinburgh facility

John Mather has been promoted to unit manager at Edinburgh Correctional Facility, located at Camp Atterbury. He began his career with the Indiana Department of Correction in May 2012, and holds a bachelor of arts in criminal justice from Indiana University. He has completed the IDOC’s MATHER Leadership Academy and is a participant in the Commissioner’s 2015 Experienced and Emerging Leadership Program.

New master’s program gets coordinator

Franklin College announced Megan Graves as its accreditation coordinator for the master’s program in physician assistant studies.

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april 2015 I southside business exchange

Refresh Leadership Express Employment Professionals of Greenwood is hosting the 2015 Refresh Leadership Live Simulcast, a nationwide leadership event featuring retail giant Daymond John, actor Dan Aykroyd and motivational speaker Liz Murray 9 a.m. to 12:30 p.m. April 15 at the Indiana Historical Society in downtown Indianapolis, 450 West Ohio St. Registration, networking and a full hot breakfast will begin at 7:45 a.m.

Business leaders, HR professionals, chamber of commerce officials and members can register at RefreshLeadership.com/ Live. The simulcast offers two credit hours for HRCI and HRPA. Organizers will be accepting donations for the Children’s Miracle Network.

Daymond John, CEO of FUBU and Shark Branding and TV personality on ABC’s “Shark Tank,” will share the goal-setting strategies he attributes to his success and will teach you how to incorporate them into your endeavors. Dan Aykroyd, actor, comedian, screenwriter, musician

The program must receive national accreditation prior to implementation, a process that may take up to three years.

Graves received her bachelor of science and bachelor of arts degrees from Butler University, and her Master of Public Administration from Ohio GRAVES University. She has previously worked for the FFA Leadership Center and the Indiana Housing and Community Development Authority.

The master’s program in physician assistant studies is made possible by a nearly $1 million grant from the Lilly Endowment, as part of its Initiative to Promote Opportunities Through Educational Collaborations.

Funeral home owner named to bank board

Chris Branson has been selected to the board of directors of CITBA Financial Corp. and Citizens Bank.

Branson purchased Carlisle & Son Funeral

workshops/seminars learning and growing to become better

and businessman, will discuss the role great leadership has played in his career. Liz Murray, motivational speaker and author of “Breaking Night: A Memoir of Forgiveness, Survival, and My Journey from Homeless to Harvard,” will share her extraordinary story of survival.

Business Ownership Initiative of Indiana The Business Ownership Initiative of Indiana offers workshops for business owners and entrepreneurs. Unless noted, the classes are free and are conducted at 4755 Kingsway Drive, Suite 314, in the Willowbrook Office Park. Information/register: (317) 917-3266 or www.busi-

Chapel in 2007 and rebranded it as CarlisleBranson Funeral Service & Crematory in 2010.

He is the board president of the Community Foundation of Morgan County, vice president of the Mooresville Chamber of Commerce and member of the board of the Mooresville Senior Center.

He is a member of Mooresville Kiwanis Club, Mooresville Lions Club, BRANSON Mooresville Masonic Lodge No. 78 and St. Thomas More Knights of Columbus. He also is actively involved with SS. Francis & Clare School in Greenwood.

He is married with two children and lives in Mooresville.

Citizens Bank, headquartered in Mooresville, serves Morgan, Hendricks, Johnson and Marion counties.

Pediatric practice names clinic manager Hopebridge Pediatric Specialists recently

nessownership.org

SBDC Central Indiana Small Business Development Center offers seminars in Central Indiana. Registration and prepayment required: 317-233-7232 or www.isbdc.org.

SCORE The Indianapolis Chapter of SCORE is part of a national non -profit association offering counseling and workshops for business owners and entrepreneurs.

Information/register: 317-2267264, www.indyscore.org The Johnson County SCORE branch office is at the Greater Greenwood Chamber of Commerce, 65 Airport Parkway, Suite 140, 317-888-4856. B

announced the promotion of Taylor Gurley to clinic manager of the company’s Greenwood clinic.

Gurley joined Hopebridge in September.

She received a Master of Occupational Therapy from Mount Mary University in Milwaukee and a bachelor of science degree in exercise science with a minor in psychology from Indiana Wesleyan University.

Founded in 2005, Hopebridge Pediatric Specialists offers a range of gurley outpatient services for children with developmental delays and disabilities, requiring autism diagnosis and applied behavioral analysis therapy, and/or physical, occupational, feeding, and speech and language treatments in both clinic and school settings.

The Greenwood clinic is at 21 South Park Blvd., No 21. To learn more, call 855-324-0885 or visit hopebridge.com. B

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on the southside

By Ryan Trares/Daily Journal staff writer

Hospitals plan satellite offices for patients’ convenience

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n the main campus of Johnson Memorial Hospital, a $7 million renovation project progresses to install a new entrance, cafeteria and heating system.

But the hospital’s expansion extends far beyond its own campus.

Physicians and therapists recently started seeing patients in the Center Grove area.

Plans are in place for satellite offices in Greenwood and Whiteland, in an effort to meet a growing need for physicians in the northern half of the county.

“We feel very strongly that not only do we need to make sure our main campus is as modern as it can be, but we need to supplement and have those satellite facilities completed to allow the access of care to be increased,” said Larry Heydon, chief executive officer of Johnson Memorial Health.

While expansion and renovation on a hospital’s main campus is a priority, the limitations of space have required that area health providers establish care centers around the county.

By creating these outlying offices for primary physicians, medical imaging and other specialties, hospitals can expand their reach throughout the region while providing services that otherwise don’t fit Dr. David Dunkle listens to patient Tim Burton’s heartbeat at Stones Crossing Health Pavilion.

Daily Journal photo by Scott Roberson

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april 2015 I southside business exchange

in the main campus facility.

“You talk to anybody, it’s the future of our business. You’ve heard this phrase retail medicine. Hospitals and physicians have operated as if we’re the center of the universe, and people have to come to us,” said Tony Lennen, president of Community Health Network South Region. “That whole equation is flipped pretty recently. We have to go where the patients are. It needs to be convenient, on their terms and their hours.”

Changes in the health care system, with an added emphasis on preventive and managed care, have made these types of satellite offices more appealing.

Primary care is vital Keeping people healthy and treating minor illnesses and conditions throughout the year is more beneficial for patients than being admitted to the hospital or emergency room.

That makes it necessary to adjust the number of physicians and their offices to meet a growing population, Heydon said.

“The ‘superstars’ of this new era are the primary care physicians,” he said. “We need to make sure we have the right number of physicians throughout the county to serve these patients, and that’s what this really fits in to.”

The move to ambulatory or small satellite offices also recognizes changes in how consumers do everything from banking to shopping to seeing the doctor. Pharmacy behemoths CVS and Walgreens have increased the number of walk-in clinics to provide low-level health care.

The number of visits taken at these locations rose from 1.43 million in 2007 to more than 10 million in 2010, according to research by Harvard University health care policy researcher Ateev Mehrotra.

People want to see a doctor quickly and easily, near their own homes, Lennen said.

“It’s not really complicated. We’re fighting a long culture of the patients having to come to us on our terms,” he said. “These other players have figured out that if we

don’t provide it for them, they will.”

The shift to more satellite offices has been ongoing around Johnson County for the past decade.

Community Health Network has opened 10 offices around central Indiana focused solely on imaging services, such as ultrasounds, general X-rays and mammograms.

Its MedCheck facilities, including one in Greenwood, offer walk-in services for children and adults to treat everything from sore throats to broken bones.

Limited number of providers In 2013, Community Health Network and Johnson Memorial Hospital partnered to construct the $14 million Stones Crossing Health Pavilion in the Center Grove area.

Primary care physicians, pediatricians, physical therapists and imaging services are housed in a single facility. The office fills a need for the residents of White River Township and Bargersville, who would otherwise need to drive to Franklin or Greenwood to see the doctor.

“Increased access to care is important.

We need to make sure we’re in areas that are underserved or may not have the complement of physicians who are required,” Heydon said.

Johnson Memorial Hospital announced in January that it would be building a new physicians’ office building in Greenwood.

The hospital had purchased property along U.S. 31 currently occupied by a mattress store.

Design of the building will carry on throughout this year, with the goal to break ground in 2016. The existing tenants will be able to stay in the building until the end of this year, at which point the structure will be demolished.

Construction will start in early 2016 on a 10,000- to 15,000-square foot office for primary care, family and internal medicine doctors.

“When you talk about that Greenwood area into that Whiteland area, there are a

very limited number of providers in that area. So we felt that there was a need that existed,” Heydon said.

End of an era At the same time, plans have been approved for an expanded Whiteland physicians office, which Johnson Memorial currently operates.

“We’ve outgrown our space in Whiteland, and our physicians are in a cramped environment. So we have to allow for a replacement facility in the Whiteland area,” Heydon said.

“We want that timeline to sync with the Greenwood project, so we can have the same architect and same plans involved.”

Satellite offices allow health networks to establish in areas that might not have enough doctors for the residents living nearby, as well as providing additional services that might not fit into the hospital’s main campus.

Franciscan St. Francis Health operates 12 satellite offices outside its southside campus. Patients can see an oncologist in Franklin, a sleep specialist in Greenwood and an internist in the Center Grove area.

The hospital system has envisioned an urgent care center and medical office on 20 acres it purchased in 2013 on State Road 135 near Bargersville. But that project remains in the planning stages, spokesman Joe Stuteville said.

IU Health plans to open 12 urgent care clinics throughout central Indiana in the next two years, the hospital announced in December.

The locations of those clinics and when they open are being determined, according to Gene Ford, spokesman for IU Health.

As the population shifts throughout Johnson County, growing in the Center Grove areas and southeast of Greenwood, Lennen expected more ambulatory offices to open up.

The forthcoming Worthsville Road exit off of Interstate 65 will spur large-scale development in that area, with neighborhoods sure to follow. He said the location has prime potential for health networks to grow and expand.

“The era is over where we say where the patients have to go and when they have to go there,” Lennen said. B

southside snapshot

business indicators for johnson county

Percent Change

Dec 14/ Nov 14 Dec 14 Dec 13 Labor Force 77,459 76,946 3.66 Employed 73,493 73,106 4.01 Unemployed 3,966 3,840 -2.64 Unemployment Rate (pct) 5.1 5.0 -0.3 Note: All figures not seasonally adjusted SOURCE: Ball State Center for Economic and Business Research

by the numbers Johnson County Occupations Top occupations in Johnson County by number of employees: Occupation No. of workers Avg. annual salary Retail salespersons 2,301 $23,130 Food preparation and serving workers, including fast food 1,694 $18,320 Cashiers 1,541 $19,240 Waiters and waitresses 1,236 $20,260 Laborers and freight, stock and material movers, hand 1,157 $25,930 Registered nurses 992 $61,420 Stock clerks and order fillers 940 $23,940 Office clerks, general 764 $27,640 First-line supervisors of retail sales workers 645 $41,830 Heavy and tractor-trailer truck drivers 624 $40,200 Janitors and cleaners, except maids and housekeeping cleaners 556 $22,420 Team assemblers 509 $31,910 Customer service representatives 494 $34,850

what did they say?

“I know it’s important to build roads and stuff, but this is the type of project I wish we could do more often, bringing a new company to Franklin.”

Franklin Redevelopment Commission member Jay Goad, on the commission approving using $250,000 in tax-increment financing dollars to help B2S Life Sciences renovate the vacant Jarve-Alexander building.

“It’s amazing the people who come in here have commented on Franklin itself, how it’s becoming a destination place. It’s almost like a little Nashville.”

Dianne Colquitt, owner of Junkey Monkeys

“It is evident that this has been a program that’s worked, and it’s made a big difference. If we want to try to attract more families and businesses, we’ve got to invest in our infrastructure.”

Franklin Development Corp. board president Steven Woods on the corporation’s grant program fixing up downtown Franklin business buildings having run out of money twice.

“It’s not just a little podunk airfield anymore and we want it to appear that way.”

Greenwood Redevelopment Commission board president Mike Tapp on the commission approving spending $650,000 on projects at the city airport, with the most money being spent on the work along County Line Road for new landscaping, a decorative fence and sign and demolishing some of the most rundown hangars.

Source: Indiana Business Research Center-modeled estimates in partnership with the Indiana Department of Workforce Development.

ask the mompreneur

by Jennie Wong

What is ‘user experience’ when it comes to websites?

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his Ask the Mompreneur features an interview with John Boykin, a user experience expert and information architect, who has consulted companies such as Wal-Mart, Bank of America, NBC and Del Monte.

Q: I have worked on business websites for more than a decade, but it was only in the last couple of years that I stumbled upon a field called user experience, or UX, and realized there was a proper name of a bunch of stuff that I previously had no name for.

A: User experience, or UX, is the practice of designing your website, mobile app or whatever to give your users the best possible experience consistent with your busi-

ness needs. The core principle of good user experience is empathy.

To design a good user experience, you must be able to see the world through your users. You can achieve this by: l Talking with and, more important, listening to your users l Observing them using your baby, particularly where they stumble l Statistically tracking how they are actually using it, particularly the points at which their progress stops Other tips: Service, not product Think of what you are offering as a service, not a product: How does it help impatient people solve their problems, get the

info they need, or enjoy some other payoff they want?

Minimalism Subtract, subtract, subtract. Have as few words, images, boxes and lines, features, screens and steps, form fields, and distractions and doodads as is absolutely necessary to accomplish the purpose. A good way to force yourself to minimize is to design for the smallest smart phone first, which forces you to prioritize elements.

Clarity Your value proposition needs to be so clear and concise that users understand it at a glance. They should be able to get the point of each screen in two seconds of scanning. That means:

A self-explanatory screen title that says what that screen is or what the user is supposed to do there l Plenty of subheads l Crystal clear wording (including your action buttons) Improve your odds A good user experience does not guarantee success. But a bad user experience does guarantee failure. To improve your odds dramatically, make good user experience a priority. B l

Jennie Wong is an executive coach, author of the e-book “Ask the Mompreneur” and the creator of the product quiz website www.ABorC. com. Email her at TheJennieWong@gmail.com. april 2015 I southside business exchange

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resale

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decorators, furniture stores moving floor models or last year’s styles. Not all customers just want to buy name brand items at 50 to 75 percent off retail price. Many furniture customers are also looking for a unique or high quality older item.

“For furniture fashion trends, everyone’s style is so different,” Hicks said. “It’s not quite like clothing. People may like traditional, mid-century, modern, antique. Some colors and styles may go in and out, but it’s not quite as fashion dictated as clothing is.”

If a homeowner wants an ornate, 1930s-style dining table to fit with his décor, he is likely not going to find it at a retail furniture store, but might at a consignment or resale shop, Hicks said. In many cases, she added, older means higher quality with furniture. Tables and dining chairs were once routinely made of solid wood instead of pressed particleboard.

Now, a new piece made of solid wood is prohibitively expensive for many families.

Resale and consignment shops are also full of one-of-a-kind items. You are not picking out a sweater from a stack of identical garments, but instead shopping through a rack of unique items.

“It’s kind of fun, like a treasure hunt,” Stein said. “We are always getting new things in, so it’s different every week.”

She said shopping resale and consignment is also closer to home. Typically, the stores are located in small strip centers or stand-alone buildings.

“It’s more convenient. They are close to neighborhoods. People don’t have to deal with mall traffic,” she said.

The smaller shops are nearly always staffed by the owner-operator, which also means more personalized service, she said.

Promoting each other According to the National Association of Retail Professionals, resale has become destination shopping with the recent industry trend

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“

Clockwise from above: C.J. Home Consignments in Franklin buys and sells couches and chairs, dining sets and bedroom furniture. The store also offers a variety of new and used home furnishings and accessories.

of clustering. Many areas are seeing resale stores opening in close proximity to each other, taking advantage of existing traffic.

“Antique shops have clustered for years and factory outlet stores are grouped together, proving that consumers will drive farther to reach a group of like stores. (Resellers) love to make an event out of shopping in an area where they can visit a variety of resale stores with different merchandise lines,” said NARP’s article.

Carson, owner of C.J.’s Consignment,

saw the business opportunity six years ago.

She spent most of her adult life in commercial banking and needed a gown for a formal event but couldn’t find anything at the mall.

“I went to Selective Seconds and found the perfect one,” she said. “I was hooked on shopping resale. I realized we didn’t have something like that down here (in Franklin).”

In August 2013, she opened the second shop, C.J.’s Home Consignments, to specialize in furniture and home furnishings and brought her daughter, who was work-

ing in commercial real estate at the time, into the business.

The owners of C.J.’s Consignment, C.J.’s Home Consignment and Glam Designer Resale Boutique occasionally get together with other area consignment/resale shop owners to discuss business trends and plan joint promotions, Hicks said. The retailers have created a couple of pamphlets and glossy cards to promote their shops.

Other shops in the area include Aunt Kate’s Consignment Shop in Greenwood and Karen Mercer Interiors & Other Fabulous Finds, which sell furniture and household items, Growing Spurts Kids Clothes on the southside, Selective Seconds in White River Township and Off the Hanger near Greenwood Park Mark, which also sell clothing. A few shops in the Mooresville area are also part of the group.

One of their publications lists 11 area shops; another, The Central Indiana Resale and Consignment Stores, touts 22 shops in the Greater Indianapolis area, selling clothing for everyone in the family, maternity, bridal, prom, accessories, as well as furniture and household items and fine art.

“We really work well together. We advertise, bounce ideas of each other. It’s a really tight little group,” Hicks said. B

It’s kind of fun, like a treasure hunt. We are always getting new things in, so it’s different every week.

april 2015 I southside business exchange

— Colleen Stein, Style Encore

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