Southside Business Exchange - September 2015

business exchange southside

A DAILY JOURNAL PUBLICATION

September 2015

TARA CARES Addiction facility celebrating 30 years

also inside SUZY’S TEAHOUSE & BAKERY greenwood chamber newsletter

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business exchange september 2015 I volume 13 I number 9

On the cover

Theresa Matthews, CEO, and clinical care director, Mike Denton, stand in front of the main building at Tara Treatment Center between Edinburgh and Amity.

Photo by Mark Freeland/correspondent

pg. 4

Carrying the Torch: Daughter makes sure mother’s work carries on at Tara.

pg. 10

Greenwood chamber: Greater Greenwood Chamber of Commerce newsletter.

pg. 14

People on the Move: Business leaders making news on the southside.

pg. 17

pg. 9

Workshops and Seminars: Improve yourself at these classes.

pg. 12

Steep Dream: Opening bakery, teahouse leaves Franklin woman ecstatic.

pg. 16

Corporate Chatter: Companies making news on the southside.

pg. 18

Advice: Handling all that feedback; pet peeves of highly successful people.

Southside Snapshot: Stats, facts and quotes.

COPYRIGHT © Daily Journal, 2015 All rights reserved.

E-mail: biz@dailyjournal.net

SUBSCRIPTIONS southside business exchange is published monthly by the Daily Journal. The magazine is mailed at no charge to businesses throughout greater Johnson County.

To subscribe, send your name and address to: Daily Journal, P.O. Box 699, Franklin, IN 46131

EDITOR: Paul Hoffman 736-2721 phoffman@dailyjournal.net STAFF WRITER: Amy May 736-2726 amay@dailyjournal.net ADVERTISING: Chris Cosner 736-2750 ccosner@dailyjournal.net POSTMASTER Send address changes to: Daily Journal, P.O. Box 699, Franklin, IN 46131

Deadlines

Request advertising space by the 10th of the month for the following month’s issue. l Submit briefs, ribbon cuttings and other news items by the 10th of the month. l

Did you know that you can read past issues of Southside Business Exchange online?

Go to dailyjournal.net, click on ETC. tab, then Magazines

september 2015 calendar Business to Business Networking Group

Where: 435 E. Main St., Greenwood (Polk Place Building) When: 7 a.m. Tuesday Info: Mark Stansbury, 317-2812930, Cathy Claycomb, 317-2500467

Business Exchange Team

Where: Ann’s Restaurant, Franklin When: 8 a.m. Thursdays Info: Loren Snyder, 317-407-1837

Business First

Where: Financial Center Credit Union, 20 N. Emerson Ave., Greenwood When: 10 to 11 a.m. Wednesdays Info: Jerry Sparks, 317-296-1450

Business Networking International

Franklin Lions Club

Where: Grace United Methodist Church, youth center When: 7 p.m. first and third Mondays Info: James McCay, 317-736-6580

Greater Greenwood Chamber of Commerce

Sept. 3: Legislation Matters Luncheon, 11:30 a.m.- 1 p.m., Valle Vista Golf & Conference Center.

Sept. 24: Women Leaders Symposium, 8:30 a.m.-4:30 p.m., Johnson County Armory.

Sept. 30: Connections! 7:30-9:30 a.m., Stacked Pickle.

RSVPs/Info: 317-888-4856/www. greenwood-chamber.com

Greater Greenwood Toastmasters

Where: Logan’s Roadhouse 600 Greenwood Park North Drive When: 11:30 a.m. Thursdays Info: Jon Wright, 317-622-8602

Where: Community South Hospital Education Center, 1402 E. County Line Road, Greenwood When: 6:45 a.m. Fridays Info: SFuller1@me.com

Business and Professional Exchange

Greenwood Kiwanis Club

Where: Greenwood City Building lower level, 2 N. Madison Ave. When: 8 to 9:30 a.m. Wednesdays Info: Indy.South.BPE@gmail.com or 317-731-2734

Christian Businessmen’s Connection of Greater Greenwood

Where: Denny’s restaurant, Main Street and I-65, Greenwood When: 7 a.m. Wednesdays Info: Bruce Richardson, 317-8883901 or bruce@facilitatorsinternational.org

Edinburgh Lions Club

Where: 112 S. Walnut St., Edinburgh When: 6:30 p.m. second and fourth Thursdays Info: 812-526-2571

Edinburgh Merchants Association When: Varies Where: Varies Info: 812-371-1699

Franklin Chamber of Commerce

Info/RSVPs: 317-736-6334 or www.franklincoc.org

Franklin Kiwanis Club

Where: Pizza King Station, 2770 N. Morton St. When: Noon Fridays Info: indkiw.org

Where: Jonathan Byrd’s Cafeteria, I-65 and Main Street When: 6:30 p.m. Tuesdays Info: kiwanisgreenwoodin.com

Johnson County Business Referral Group

Where: Johnson County Museum When: 7 a.m. Wednesdays Info: Paul Humbles, 317-738-4436, phumbles@amfam.com Web: jcbrgonline.com

Kiwanis Club of Greater Greenwood

Where: Greenwood Public Library, 310 S. Meridian St. When: Noon first Thursday Info: kiwanisofgreatergreenwood@ yahoo.com or 881-1953

Kiwanis Club of Perry Township

Where: IHOP restaurant, 7521 U.S. 31 S. When: 7 a.m. Thursdays Info: Steve Hadley, 317-710-3199

Power Circle Network

Tuesdays, 11:30 a.m. - 12:30 p.m., Jockamo’s Pizza, 401 Market Plaza, Greenwood Wednesdays, 10-11 a.m., Financial Center, 1301 E. Stop 11 Road, Indianapolis Wednesdays, 11:30 a.m - 12:30 p.m., Golden Corral, 160 S. Marlin Drive, Greenwood Thursdays, 10-11 a.m., Coffeehouse Five, 323 Market Plaza, Greenwood Thursdays, 11:30 a.m - 12:30 p.m., Jockamo’s Pizza, 401 Market Plaza, Greenwood Fridays, noon-1 p.m, Firehouse

Subs, 884 N. U.S. 31, Greenwood RSVPs/Info: 317-455-5656, Mike Tollar Web: www.PowerCircleNetwork.com

Rainmakers - Greenwood Where: Stone Creek Dining

Company, 911 N. State Road 135, Greenwood When: 7:30 a.m., last Friday Info: www.gorainmakers.com

Rainmakers - Southside

Where: Dale’s Family Restaurant, 5209 E. Thompson Road, Indianapolis When: 11:30 a.m. to 1 p.m., first Wednesday.

Info: www.gorainmakers.com, lora. popov@worldpay.us, 513-1535

Rotary Club of Franklin

Where: Franklin College Dietz Center When: Noon Tuesdays Info: Stephanie Wagner, president, 317-738-3000

Rotary Club of Greenwood

Where: Jonathan Byrd’s Cafeteria, I-65 and Main Street When: Noon Mondays Info: Rob Bailey, 317-517-0343

Rotary Club of Greenwood/ White River

Where: Dye’s Walk Golf Club When: 6:30 a.m. Wednesdays Info: Eric Johnson, 317-383-7575

Rotary Club of Johnson County When: Second and fourth Mondays, 6 p.m.

Where: TBD Info: Rotary Club of Johnson County Facebook page.

Sertoma Club of Greenwood

Where/when: 6:45 p.m. first, second and fourth Thursdays Southern Dunes Golf Course, 8220 S. Tibbs Ave., Indianapolis Where/when: 11:45 a.m., third Wednesday, Fireside Brewhouse, 997 E. County Line Road, Greenwood Info: Denny Rusher, 317-965-4966

Vineyard Toastmasters

When: 7 to 8 p.m. Mondays Where: Office of Perry Township Trustee, 4925 Shelby St., Room 400, Indianapolis Info: Ed Barrett at tmebarrett@ yahoo.com or Rob Rogers at rogers121241@yahoo.com.

Woodman Toastmasters

When: 6:30 to 7:30 a.m. Thursdays Where: Baxter YMCA, 7900 S. Shelby St., Indianapolis Info: woodman.freetoasthost.net or Mangnus Jannson, 317-372-4709

september 2015 I southside business exchange

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a heart for

giving STORY BY AMY MAY PHOTOS BY MARK FREELAND

W

ith its stately two-story columns and sweeping expanse of lawn, southern Johnson County’s Tara very much resembles the real Tara from the 1939 movie, “Gone With the Wind.”

But instead of attending afternoon teas and cotillion balls, the inhabitants of the local Tara attend programs to improve their lives and overcome addiction.

For 30 years, Tara has graced southern Johnson County, starting with eight beds. More than 30,000 clients have come through the doors of the facility, which now has 34 beds.

Founder Ann Daugherty started the purchased the home, a former funeral home, and its 13 acres between Amity and Edinburgh in 1979, envisioning a treatment center for women battling addiction. A registered nurse, she jumped through numerous hoops and learned the procedures to procure a federal grant intended to help create women’s centers.

“Mom’s mission was to help people who lacked the resources for treatment, because it’s not cheap,” said Theresa Matthews, CEO and Daugherty’s daughter. “No one told her there was a glass ceiling.”

“Gone With the Wind” was the first movie Daugherty saw in her hometown of Russell Springs, Kentucky. Mathews said her mother, who died in 2008, loved the movie, and that led to Tara’s name.

Tara Treatment Center CEO Theresa Matthews stands in front of a painting of her mother, Ann Daugherty, who founded the addiction treatment center 30 years ago.

“My mom was interested in ‘Gone With the Wind.’ She loved the house and thought it reminded her of that,” Matthews said.

Daugherty’s beloved only brother, Elton Leach, struggled with alcohol and drug addiction. In her memoir, “Tara: One Dream – A Thousand Miracles,” Tara Treatment Center Address: 6231 S. U.S. 31, Franklin, IN 46131 Daugherty recalled Phone: 800-397-9978 the detoxification Website: www.taratreatmentcenter.org Founded: 1985 centers of the Founder: Ann Daugherty 1960s and the CEO: Theresa Matthews need to take her Employees: 50 brother to one.

After only two days, he asked her to take him home.

Reluctantly, she did. He died in 1966 from his disease.

“Looking back at the dark and dreary detox center where I had left my brother, I wanted Tara to be a haven for hope,” she wrote.

“When you enter Tara’s front door, there is a beautiful, bright chandelier to light the way.

Since I believe that many alcoholics and drug addicts have already lost much of their light, I wanted things to be bright, welcoming, attractive and pleasant.”

Another movie connection for Daugherty was that Vivien Leigh, the actress who portrayed Scarlett O’Hara in the movie, was

widely reported to be an alcoholic and addict later in her life.

Daugherty also lent her name to Franklin’s Ann’s Restaurant, which was originally called Alta’s Place and run by her sister, Alta Spicer, and brother. After Leach’s death and Spicer’s retirement, Daugherty became the sole owner. The restaurant, now managed by Rosta Bell, furthers Tara’s mission, serving as a site for Alcoholics Anonymous meetings and outpatient counseling, and its proceeds feed into Tara’s general fund.

Carrying the torch Daugherty ran Tara with the help of her daughter and husband, Jim, who served as the first program director.

“I was (at Tara) the first day when they opened the doors, July 7, 1985,” Matthews said. “I worked with her every day. She became ill with cancer in 2003 and I probably started acting as CEO at that time.”

Daugherty officially stepped back from her role in 2006 as her colon cancer continued to progress. Tara’s board of directors named Matthews CEO at that time. She has a bachelor’s degree in nursing and a master’s in business administration, as well as 30 years of experience at Tara.

Daugherty died in August 2008.

“I think she was pretty proud and felt that Tara was going to go forward,” Matthews said.

Clinical care director Mike Denton has been affiliated with Tara since its beginning, too. He has served on the board and was named clinical director in September. He had great admiration for Daugherty and believes she would be happy with Tara today.

“She was a visionary. She never saw barriers,” he said. “I’ve had old colleagues, really hard-bitten guys, come here and say ‘Boy, this place feels nice.’ There is an overarching sense of peace and serenity here.”

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The Tara Treatment Center grounds provide a relaxed, rural atmosphere.

Clockwise from above: A gazebo, left, and meeting hall, right, with picnic tables nearby.

Climbing plants cover an arbor.

Residents enjoy activities like volleyball to help the physical aspect of recovery. Studying the underlying causes of addiction helps, too.

Levels of care Tara is a nonprofit, 501 c(3) organization. It accepts payment from health insurance and maintains a scholarship fund to help people who have no insurance. When it opened, Tara was for women only. The federal grant Daugherty obtained specified an addiction treatment center for women.

“Managed care came into effect in the mid-1990s, and it opened the door for us to treat men. We provide separate services and gender-specific care,” Matthews said.

The men and women are housed on separate sides of the facility and rarely even see each other. Denton said it is important to treat the genders differently. Patients

6

“ september 2015 I southside business exchange

Mom’s mission was to help people who lacked the resources for treatment, because it’s not cheap.

Teresa Matthews

”

need to be able to openly share their childhood experiences and feelings in the therapeutic setting.

“A woman may have guilt and shame over her alcohol or drug abuse as it relates to her family and children that she would not talk about if there was a man in the room,” he said.

Matthews added that men would relate their experiences differently in mixed company, too.

“Everyone wants to put their best foot forward. Men might not want to be seen as vulnerable, sharing their hurt and pain, in front of women,” she said.

Tara has 30 inpatient beds —15 for men, 15 for women — and four detox beds.

It offers nine treatment categories: • Detoxification: For individuals experiencing withdrawal symptoms resulting from extended alcohol or drug use. Once individuals are medically stable, they can begin the next phase of treatment.

• Residential: 24-hour programming incorporating therapy and education for the individual and family. This helps the

individual change established thinking and behavioral patterns to support long-term abstinence and typically lasts 30-42 days.

• Transitional residential: Continued support for those who require further stabilization before returning home. The Transitional Living area, called the TR House, holds residential clients who are working their way back into the world, Matthews explained. “It gives folks a chance to practice sober routines: get up, go out and go to work.” she said.

• Intensive outpatient: For individuals who have a supportive home environment and a positive support network. The program is conducted three nights a week for three hours a night at Tara.

• Outpatient: Meets two hours once a week for individuals who typically fall within the category of more serious abuse to early dependency. They are given a basic understanding of the nature of addiction and strategies for improving decision making.

• Aftercare: These individuals meet once per week to work on strategies for maintain-

Tara’s main building features a large front porch with rocking chairs, which is a perfect setting for family to visit with residents.

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Founder wrote the book on Tara When Ann Daugherty was diagnosed with colon cancer, she had faith that Tara would continue under the leadership of her daughter, Theresa Matthews. But she wanted to write down how Tara came to be, the struggles and victories that only she knew.

After Daugherty’s death, Matthews took the narrative and added photos to create a small book, “Tara: One Dream – A Thousand Miracles.” The book is given to patients at the center, as well as others who want more information about Tara’s origins.

“She wrote it when she was ill with colon cancer. It has some mistakes in it, but we decided to leave them in,” Matthews said.

In 1917, the original estate was a 400-acre farm, a wedding gift for Paul and Julie Christian from his father, Ira Christian. The French Tudor-style farmhouse was designed by Ira’s wife, Mary. In 1970, the house was converted to a funeral home and the distinctive columns were added.

The funeral home was not for sale, but Daugherty met with the owner anyway and found that he would be willing to sell the building. She purchased it in 1979 and moved in with her husband, daughter, nephew and several foster children they cared for. Her goal was to make Tara come to life, hosting picnics and parties and even bringing in a local band called Rock & Rye to perform. Daugherty was working at a mental health center, but in January 1985, decided to explore turning Tara into a treatment

ing the progress they have made. Relapse prevention strategies are addressed.

• Education: This eight-hour program focuses on gaining a basic understanding of decision making, effects of specific drugs and alcohol and differences between abuse and dependency. This is typically for individuals exhibiting signs of alcohol or drug abuse.

• Family programming: This free program helps significant others and family members understand addiction and the basic concepts of recovery. It also helps identify the struggles of the addict or alcoholic. Individuals do not need to have a family member involved in treatment to participate.

A life skills program was also just implemented for all patients at Tara. Matthews and Denton have both worked with clients who lack many basic skills most people take for granted, such as filling out a job application or addressing a letter for mailing.

Also, several outside 12-step programs, such as Alcoholics Anonymous, Narcotics Anonymous and Al-Anon, use Tara as a meeting place.

Varied disease Patients come to Tara for a variety of reasons. Some have been arrested because of

8

september 2015 I southside business exchange

center.

“With my nursing background, I had a solid foundation for helping others. As a result of losing loved ones to alcoholism, including my brother, I was also keenly aware of the painful realities of the disease. I felt a strong desire to give others the opportunity to get better,” she wrote.

Daugherty discusses the work to obtain a federal grant and get the center staffed, her satisfaction and joy while working with the patients, the death of her husband, Jim, and finally, her pride in her daughter’s accomplishments.

“She has taken the foundation I laid and has used it as a springboard to greater things. Honestly, she is doing things that I did not and could not do. I have found great satisfaction in her success.”

Daugherty finished her book with this: “For my part, I believe my struggle shows that with God’s help a woman can be strong enough to face many challenges. This is my legacy as a role model for my granddaughter as well as a lot of other women. I want them to know their dreams can become a reality if they allow the voice inside of them to lead. Sometimes the voice is so quiet that we have to be very still or we won’t hear it. I started the center with a lot of pain and struggle. Several of my employees also came to Tara because they left a painful place in their life. Together we found strength. That staff may have earned more money someplace else, but they soon learned that money wasn’t the only reward. Again, people are more important than things.”

their drug or alcohol use and ordered to get treatment, while others come at the urging of loved ones.

“They are referred by some type of external pressure. What we need to do is take the external and make it internal: ‘I’m going to try to stay sober because I want to,’” Denton said.

Patients range in age from 18 to elderly, from blue collar to professional, from people who have abused multiple illegal substances to those dealing with alcoholism.

“Addiction is not respective of age, wealth or social strata,” Matthews said.

Tara’s first patients, according to Daugherty’s book, were seven alcoholics and one woman addicted to cocaine. Now, they are seeing heroin and methamphetamine abuse, Matthews said. It’s always been alcohol and marijuana, then it was prescription pills, which are now almost passé, she said.

“Now, heroin and meth are as available as alcohol is.”

Honors and outreach DrugRehab.org, an addiction treatment referral service, compiles a list of the best centers across the country and Tara was

named No. 2 in Indiana. Criteria included the features of each facility, reviews from former clients and social media comments concerning customer experience, staff helpfulness, treatment success and accommodations.

Tara is celebrating its 30th anniversary this year. The center partners with Fox 59’s HealthTrax program, and Matthews did interviews on TV to discuss Tara’s work and the Aug. 1 anniversary event at Lucas Family Estate in Carmel. Proceeds from the event went to the Ann Daugherty Memorial Scholarship Fund, which allows people with no money or insurance to get treatment at Tara.

Tara also conducts outreach and fundraising in the community, Matthews said.

The center sponsored a showing of “Gone With the Wind” at The Historic Artcraft Theatre in Franklin to raise money for the fund.

For six years, the center has also organized a forum at Franklin College for health care and addiction treatment professionals, policymakers, educators and the public from diverse disciplines interested in various aspects of addiction. B

Strategically” will explain the core concepts of a marketing strategy. $41 Oct. 1: 2015 Educational Business Symposium, 7:30 a.m.-12:15 p.m., at Indiana Wesleyan UniversityIndy North Campus, 3777 Priority Way S Drive, Indianapolis. Keynote speaker is Danny O’Malia, former president of O’Malia Grocery Chain. Michael Reynolds of SpinWeb Marketing Group, Jon Wright of IT Indianapolis, and Erin Smith, co-owner of Spotlight Strategies among the seminar and discussion group leaders. Day includes breakfast, break-out sessions, seminars and discussion groups and venders will be on-site. Cost is $48, plus $3.63 registration fee. Proceeds from this event will go to help the Goodwill Industries of Central Indiana-Nurse Family Partnership.

Info/register: http://simonsbitzer. com/2015-business-symposium/

workshops/seminars learning and growing to become better

LJC

Leadership Johnson County will host its inaugural Board Governance series at Franklin College. Moderated by Dr. Carolyn Goerner, Clinical Professor of Management at the Kelley School of Business – Bloomington, the series will focus on equipping participants with the tools necessary to lead community nonprofit organizations to the next level. Topics include board basics, nonprofit finance, nonprofit fundraising, legal responsibilities and strategic planning.

Cost to participate in the three-session series is $395 per person or $600 for two members of the same organization. Classes will meet 8 a.m. to 5 p.m. on Sept. 1, Sept. 22 and Oct. 6.

Info: Tandy Shuck, 317-738-8264, tshuck@ franklincollege.edu or www.leadershipjohnsoncounty.org.

Simons Bitzer

Simons Bitzer & Associates, PC, is offering its 2015 Educational Seminar Series at its offices, 8350 S. Emerson Ave., Suite 100.

Unless noted, seminars are 8:30-10:30 a.m.

Register: lrollings@simonsbitzer.com Info: 317-782-3070, simonsbitzer.com Sept. 30: “Approaching Marketing

YOUR COMMUNITY NEWSPAPER DELIVERED YOUR WAY EZ Simple, automatic payments deducted from your credit/debit card, or checking account.

SBDC

Central Indiana Small Business Development Center offers seminars in Central Indiana. Registration and prepayment required: 317-233-7232 or www.isbdc.org.

SCORE

The Indianapolis Chapter of SCORE is part of a national non-profit association offering counseling and workshops for business owners and entrepreneurs.

The Johnson County SCORE branch office is at the Greater Greenwood Chamber of Commerce, 65 Airport Parkway, Suite 140, 317-888-4856.

Information/register: 317-226-7264, www. indyscore.org

RIBBON CUTTING

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Photo submitted by the Franklin Chamber of Commerce.

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september 2015 I southside business exchange

9

Direct

SEPTEMBER

August new members Adaco Inc. Keith Adams 5458 Chancery Blvd.

Greenwood, IN 46143 317-422-4840 Adaco LLC Keith Adams 5458 Chancery Blvd.

Greenwood, IN 46143 317-590-8249

Country Charm Village Morgan DeWitt 7212 U.S. 31 South Indianapolis, IN 46227 317-889-9822 www.capitalsenior.com/ countrycharmvillage Metronet Barbara Hansen 111 Commerce Drive Franklin, IN 46131 317-360-9011 metronetinc.com

O

Protecting your business fro

By Lezlie Richards TeamLogic IT

E

very business needs a disaster recovery (DR) plan. Regardless of your industry or location, the danger of losing your organization’s critical data is a serious concern. Not many entrepreneurs would knowingly drop fire or liability coverage, yet many companies operate without a viable DR plan in place to protect one of their most valued assets — business data and information.

The likelihood of your company being decimated by a disaster may be remote, but catastrophes do happen and your business needs to be prepared.

Consider the implications if your critical financial and customer data were lost and could RICHARDS not be recovered, or if the information loss required the business to close for several days. Without an effective data backup plan, the interruption and lost productivity could be disastrous.

A number of federal and state regulations require businesses to ensure proper information management procedures are implemented. Courts have little sympathy for companies that lose vital information pertaining to a legal proceeding; this could lead to penalties and fees.

Remote site backup DR plans not only ensure a timely retrieval of information, but the continuity of your company’s operations. At least one data backup system should be located off-site in a separate building or with a third-party information spe-

Chamber Office Usage Need a place to meet? Try the Chamber office!

Both the conference room and a single office at the Chamber feature a comfortable, professional work space for business meetings, educational seminars, etc.

The conference room can be configured in

cialist. The Federal Reserve instructs financial info institutions to locate their backup at least Stor 200-300 miles from main facilities, a good dis- and tance to reference for other companies.

While some organiza“The likelihood tions choose to place their off-site backup systems in company being their own facilities to maximize safety, these security decimated by a benefits may not be the may be remote, best option.

Experienced DR profescatastrophes do sionals are typically held to higher security stanand your busine dards. In order to serve a variety of industries and needs to be pre markets, these providers have to meet a number of Consider the state and federal requirements. Third-party DR ser- implications if y vices invest in enhanced critical financial systems to manage and store business data for clicustomer data w ents.

On-site backup

and could not b recovered, or if information loss required the bu close for severa

An on-site data backup system complements an off-site plan, but it should not replace it. An on-site storage solution starts with each computer, including the hard disc drive and USB memory devices. These external devices need to also be backed up to the main storage systems. External hard drives are a great complement to individual computers, with affordable systems approaching 2 TB. A more comprehensive option for on-site

thei Whi nizin you are

multiple settings for groups of two to 20. It features a large whiteboard to help facilitate brainstorming sessions, a ceiling-mounted LCD projector, speakers and wireless Internet to improve meeting efficiency. To stimulate creativity, the Chamber has proudly partnered with the local arts community to feature artwork by local artists.

Fo wor Me regu Co Coo Gree tion

A publication of the Greater Greenwood Chamber o

ctions

Greater Greenwood Chamber of Commerce Greenwood Commerce Center 65 Airport Parkway, Suite 140 Greenwood, IN 46143 317.888.4856 GreenwoodChamber.com

EMBER 2015

Our member experts

from disaster

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information backup is a Network Attached Storage, which connects a hardware device is- and specialized software to a business network. These backup systems map all network-conihood of your nected file directories and then schedule backup sessions based on the needs being of the individual organizad by a disaster tion.

mote, but hes do happen business be prepared. the ns if your ancial and data were lost not be , or if the on loss he business to several days.”

in

CD

An effective disaster recovery plan

A DR plan should include a complete list of the precautions your company must take to minimize the effects of a disaster on the organization, as well as a detailed process for bringing critical systems back online. Each individual’s duties should be outlined in the document, including a timeline for completing assigned tasks.

The DR plan can be more important than the original business plan. For that reason, companies commonly retain the services of an experienced consultant to develop and implement the program and spend upwards of 25 percent of their annual technology budgets in this area.

While that investment may seem large, recognizing the importance of disaster recovery in your business and implementing a proper plan are invaluable.

Member profile Calendar Greenwood Orthopaedics The physicians of Greenwood Orthopaedics understand what it feels like to live with bone and joint pain.

They also understand that access to orthopedic offices is not always easy.

This is why they make arrangements every day of the week to accommodate patients with urgent orthopedic needs.

According to Dr. Kurt Martin: “When patients are no longer able to enjoy life due to joint pain, they will come and see us. The majority of our patients have conditions that are treatable through conservative measures.

When this fails, we look forward to providing an appropriate surgical treatment plan and helping them get back to living.”

Drs. Evan Armington, Kevin Julian and Kurt Martin are natives of Indiana and attended Indiana University School of Medicine. Their areas of focus include sports medicine, total joint replacement and the care of traumatic orthopedic injuries. Currently, the physicians of Greenwood Orthopaedics serve as team physicians for Greenwood Community, Whiteland Community and Beech Grove

Community high schools.

“As general orthopedists, we treat all joints in the body, including hips, knees, shoulders and wrists,” Dr. Armington said. “From fractures to joint replacements, we take care of the entire body for all age groups from newborns to seniors. Our goal is always to get the patient back to an active lifestyle.”

Greenwood Orthopaedics has been providing personal care for patients and injured workers in the greater Indianapolis area for more than 11 years. According to Dr. Julian: “No one wants to be a ‘number.’ That is why we work hard to provide personal care to each patient. It is a true team effort to bring each patient back to the workplace and to an active lifestyle.”

We have offices in Greenwood and Indianapolis for patient convenience.

Our physicians provide services at both Community Hospital South and Franciscan St. Francis Hospital.

For more information or to schedule an appointment with the physicians at Greenwood Orthopaedics, go to www. greenwoodortho.com or call 317-4976497.

ribbon cutting

Thursday, September 3 Legislation Matters Luncheon 11:30 a.m.- 1 p.m.

Valle Vista Golf & Conference Center Pre-register: $17 member; $25 non-member At the door: $25 member; $25 non-member

Thursday, September 24 Women Leaders Symposium 8:30 a.m.-4:30 p.m.

Johnson County Armory Pre-register: $109

Wednesday, September 30 Connections!

7:30-9:30 a.m.

Stacked Pickle Pre-register: $20 member; $30 non-member

Staff: Tricia Bowen

Benefit spotlight For smaller scale meetings or individual workspace, the single office seats one to three.

Members get complimentary rentals during regular business hours.

Contact Tricia Bowen, Member Services Coordinator, at 317-888-4856 or Tricia@ GreenwoodChamber.com for more information.

Register for all Chamber events at 317.888.4856 or GreenwoodChamber.com

Member Services Coordinator

Stacie Hindman Events & Operations Manager

Christian Maslowski President & CEO

Anna Murdock The City of Greenwood hosted a ribbon cutting at its grand opening of the city’s first roundabout on Aug. 7. It is located at Main Street and Averitt Road.

mber of Commerce l www.GreenwoodChamber.com

Membership Development Manager

By Greg Seiter Correspondent

southside success story

Teahouse, bakery dream come true for Franklin woman

K

aren “Suzy” Buckler has sampled numerous career paths and life interests, but it wasn’t until recently that she discovered an occupation that left a truly satisfying taste in her mouth.

In fact, Buckler fulfilled a long-time personal dream in March, when she opened Suzy’s Teahouse & Bakery in Franklin, a quaint establishment that specializes in offering an array of teas and gluten-free products.

“I’ve been involved in a variety of things over the years, but this is something I’ve always wanted to do and I’m at the age now that it’s time to do it,” said Buckler, who also serves as president of the Rotary Club of Johnson County.

She is originally from Franklin and worked as a real Franklin native Karen “Suzy” Buckler has been a real estate agent and worked in the medical field for 25 years. But in March, she opened a teahouse in her hometown that features gluten-free baked goods and loose leaf tea.

Photos by correspondent Don Meyer

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estate agent, but she left for a while and worked in the medical field for about 25 years.

“Finally, I decided that I wanted out,” she said. “I wanted to slow life down and come back to my roots.”

Tea enthusiast Buckler developed an interest in teas when her young son introduced her to whole-leaf tea in the late 1970s.

“I learned how good tea is for a person’s body and lifestyle, and I eventually started taking classes on how to be an herbalist,” she said. “Back in the early ’80s, I even wanted to open a coffee shop based on what I’d seen out in California. But people around here thought that was a stupid idea. I couldn’t get financial support.”

Buckler’s pursuit of personal wellness practices led her to adopt a gluten-free diet, a concept she used as a final motivational piece in putting together the plans for Suzy’s Teahouse & Bakery.

This is something I’ve always wanted to do and I’m at the age now that it’s time to do it.

Karen “Suzy” Buckler

12

september 2015 I southside business exchange

“I’ve been gluten-free for about seven years and I feel much better than I used to,” she said. “Of course, it has taken me a few years to perfect some of my recipes.”

Those recipes are the same ones that customers now sample at the teahouse when they order lunch items, bread, pies, cakes, cookies and brownies.

“What’s really funny is that oftentimes, people don’t even know they’re eating gluten-free until after they’ve had it here because they can’t taste the differSuzy’s Teahouse & ence,” Buckler said.

Bakery “Sometimes parents Address: 25 E. Court St., Franklin, bring in a celiac child IN 46131 Hours: Monday (10 a.m. to and it’s the first time 4:30 p.m.), Tuesday through Friday that kid has been able (10 a.m. to 6:30 p.m.), Saturday (9 a.m. to 3 or 3:30 p.m.) to order anything Phone: 317-739-0800 they’ve wanted off a Founded: March 23 Founder: Karen “Suzy” Buckler menu.”

Number of employees: 5-6 partCeliac disease is an time autoimmune disorder Website: suzysteahouse.com Email: Suzy@SuzysTeahouse.com that can occur in genetically predisposed people where the ingestion of gluten leads to damage in the small intestine. It is estimated to affect 1 in 100 people worldwide.

Of course, at a teahouse, tea is also bound to be a major attraction.

At Suzy’s, visitors can choose from tea variations that include black, green, white, yellow and even naturally decaffeinated tisanes (herbal teas).

“We have approximately 60 different teas and samples in little bottles that people can smell and read about,”

Above: A sampling of the many teas Buckler sells at her shop. Below right: Suzy’s is decorated with an old-time agricultural feel, and various products made by local artisans are sold there.

Buckler said. “Sometimes, we even do blends.

“If somebody has a headache, I’ll make a recommendation and they can smell it. We also have teas to combat allergies as well as ones for moms-to-be and nursing moms.

We sell full leaf so people can buy whatever quantity they want. We can even do gift baskets,” she added.

Buckler purposely designed Suzy’s Teahouse & Bakery with simplicity in mind.

“My idea was that people would walk in and feel like they’re in a barn,” she said with a laugh. “There are pallets on the wall and a lot of wood. There’s even a screen door leading to the kitchen and my grandfather’s rocking chair.”

Local artists also provide décor as well as wares available for purchase, including soaps and woven items.

“I wanted people to just be comfortable and experience being at home,” she said.

“I’m not really a frou-frou person and we don’t do ‘high teas.’ This is a teahouse, not a tea room.”

But how will a small, locally owned tea house compete with the seemingly endless number of coffee houses scattered throughout the Johnson County area these days?

“We have everybody from college stu

dents to senior citizens coming in and I think part of it has to do with the fact that tea is seen as being on the healthier side,” Buckler said. “Of course, we have WiFi and people can sit on a couch if they want, but the atmosphere here is just very relaxed.

“Coffee is a fast taste and when people come in here, you can just see the tension in them. When someone orders a tea, they know it may take a few minutes to brew, so they just sit back and relax. I’ve seen people come in here and stay for a couple of hours.”

Running her own business has proven to be challenging and a lot of hard work at times. But for Buckler, who continues to also work part time as a sales representative for Metronet cable television company, the positives associated with entrepreneurship far outweigh the negatives.

“I usually come in about 7 a.m. and try to get out by 5 or 5:30 p.m. on a normal day,” she said. “Sure, it’s a lot of work. But when I’m baking, I think of love. When a mother or grandmother bakes something, they do so out of love and I definitely love what I’m doing.

“I just hope people are blessed whenever they receive whatever they’ve ordered from us.” B september 2015 I southside business exchange

13

Rotary Foundation chair: Kurt Schletzer of Franklin, financial advisor at Edward Jones in Franklin.

Sergeant-at-arms: David Yount of Franklin, attorney at Deppe, Fredbeck & Boll, LLP in Franklin.

Center Grove school hires principal

people on the move people making news on the southside

Olive Garden manager attains diamond club status

Greg Tuzzio, general manager of the Olive Garden in Greenwood, has attained parent company Darden Restaurants’ diamond club status.

He joins a group of top-performing managers recognized for their commitment to delivering top-quality dining experiences.

This year, Tuzzio joins a group of 42 managers selected from the more than TUZZIO 800 Olive Garden restaurants in North America.

The Greenwood Olive Garden is at 1274 U.S. 31 North.

Franklin Rotary elects board

The Franklin Rotary Club has elected new members for its 2015-16 board of directors.

Board members serve a one-year term, which began on July 1.

President: Stephanie Wagner of Indianapolis, vice-president and branch manager at PNC Bank in Franklin.

Past President: Loren Snyder of Franklin, financial consultant at Hilliard Lyons in Franklin.

President-elect: Kim Minton of Franklin, vice president of development at the Johnson County Community Foundation in Franklin.

Treasurer: Kirk Bixler of Franklin, assistant dean of students and director of career services at Franklin College.

Secretary: Jennifer Tennell of Franklin, independent contractor.

Membership chair: Eric Fredbeck of Franklin, attorney and partner at Deppe, Fredbeck & Boll, LLP in Franklin.

Public Relations chair: Deidra Baumgardner of Franklin, director of communications at Franklin College.

Community Service chair: Jim Martin of Franklin, retired from Vectren.

New Generations chair: Meg Butcher of Bargersville, business development manager at Christopher B. Burke Engineering in Indianapolis.

14

Craig Smith was appointed principal of Center Grove Middle School Central. He replaces Nora Hoover, who was named the assistant director of secondary curriculum in June. Smith has worked in education for 13 years, beginning as a fifthgrade teacher at Break-ODay Elementary in Clark Pleasant Community Schools. He has served as SMITH assistant principal at Chapel Hill 7th & 8th Grade Center in Indianapolis’ Wayne Township since 2006.

Board named for new master’s program

Franklin College has created a Physician Assistant Studies Advisory Board, composed of hospital administrators, physicians and physician assistants, as well as college faculty and staff. The board will advise the college on the development of the Physician Assistant Studies master’s program.

Community board members: l Larry Heydon, CEO for Johnson Memorial Hospital, of Greenwood. l Capt. Todd Hostetler, doctor of chiropractic medicine, Indiana National Guard, of Logansport. l Anita Keller, head of nursing for Johnson Memorial Hospital, of Mooresville. l Jason Kolkmeier, physician assistant for Major Hospital, of Shelbyville. l Tony Lennen, CEO for Community Hospital South, of Shelbyville. l Traci Lippold, physician assistant for Southern Indiana Orthopedics and 2011 alumna, of Columbus. l Dr. Michael Pauszek, emergency room physician for Johnson Memorial Hospital, of Franklin. l Dr. Michael Welsh, physician for Johnson Memorial Hospital, of Indianapolis.

Board members from Franklin College faculty and staff: l David Brailow, vice president for academic affairs and dean of the college, of Franklin. l Steve Browder, natural sciences division head, of Franklin. l Tim Garner, interim vice president for enrollment and marketing and 1979 alumnus, of Whiteland. l Megan Graves, board chair and accreditation coordinator for physician assistant studies. l Kathy Remsburg, education division head and director of athletic training, of Franklin. l Betsy Schmidt, director of research and grants and 1985 alumna, of Franklin. l Brooke Worland, associate dean of alumni and student engagement and 1999 alumna, of Franklin.

Attorney elected to board of directors

The Hoosier Hills Estate Planning Council has elected new directors and officers for its

september 2015 I southside business exchange

2015-16 board of directors.

Among them is Eric W. Fredbeck, a Franklin attorney at Deppe Fredbeck & Boll LLP. He is serving as a director and communications and public relations chairman.

Board members serve two FREDBECK year terms, which began on July 1. The council is for professionals involved in estate planning.

Tilson names manager, executive

Human resources company Tilson has named Amy Carpenter as benefits manager and she will provide customer service to clients. She has more than 30 years of experience in the employee benefits industry, is a member of the Society of Human Resources Management and is a board member of the Indiana Coalition Against Domestic Violence.

Tilson also has announced that Scott Hall has been named the senior vice president of business development. He joined the company in November as the vice president of sales. He leads the sales efforts. He spent 10 years in the financial services industry.

Top loan originator named at Ruoff Home Mortgage

Residential home lender Ruoff Home Mortgage announced that Donnie Dodson was top loan originator for the Greenwood office for June.

The top spot in each branch office is based on the number of closed loans during the month compared to peers.

He joined the company this year. He was listed in DODSON Indianapolis Magazine as a Five Star Mortgage Professional for three years.

The Greenwood office is at 972 Emerson Parkway, Suite C.

Franciscan VNS selects new director

Brenda Schoenherr has been appointed administrative director of Home Care, Hospice and Hospice House for Franciscan VNS. She is responsible for developing and implementing programs, coordinating patient throughput and staff and physician collaborations. Her most recent position was regional operations director for Community Health Systems in Franklin, Tennessee, where she oversaw 12 hospice programs nationally.

DCS names manager

The Indiana Department of Child Services has appointed Traci Eggleston as manager of Region 14, which includes Johnson County. She will supervise five DCS county offices and serve as a field representative to the DCS’ central office in Indianapolis. Other EGGLESTON duties include supervising the directors of the five county offices while also developing and administering budgets.

Eggleston will have an office at the DCS Shelby County office at 2535 Parkway Drive, Shelbyville.

Area artists included in Hoosier Salon

Four Johnson County artists were among the 126 artists statewide juried into the Hoosier Salon’s 91st Annual Exhibition. Roy Boswell of Franklin won an award for landscape work for his oil painting, “Tranquility Reigns,” and he has a second oil painting, “Kane’s Wake,” in the exhibition.

The other Johnson County artists are: • Gary Jursik of Greenwood, an oil painting, “Sweet Heat” • Kathleen Rice of Greenwood, a mixed media piece, “Building Bridges” • Rick Wilson of Edinburgh, two oil paintings, “Asilomar Sunset” and “North Shore Waves – Gloucester.”

The Hoosier Salon Annual Exhibition is on display at the Eugene and Marilyn Glick Indiana History Center through Sept. 26.

New spiritual care director joins Franciscan St. Francis

The Rev. Michael E. Burns has been appointed director of Spiritual Care Services at Franciscan St. Francis Health. Since 2006, Father Burns has served as director of pastoral care at St. Anne’s Salvatorian Campus in Milwaukee, BURNS where he oversaw chaplaincy and spiritual care outreach services. He has more than 25 years of experience in pastoral care.

Bargersville bank manager retiring

Brenda Burkhart, a branch manager of the Bargersville First Farmers Bank & Trust, is retiring after 35 years in the industry.

Burkhart graduated from Franklin Community High School. She is a member of the Franklin and Greenwood chambers of commerce and BURKHART a a board member of the Bargersville Mainstreet Group.

Express Employment names business development specialist

Express Employment Professionals in Greenwood has named Keagin Green the office’s new business development specialist.

In her new position, Green will play a vital role in developing new business and retaining the existing client base, while networking with GREEN local business leaders to help them with their hiring and staffing needs. B

Submit People on the Move items to: E-mail biz@dailyjournal.net Call (317) 736-2721 or (317) 736-2726 Mail: 30 S. Water St., Suite A Franklin, IN 46131

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september 2015 I southside business exchange

bon-cutting ceremony at the new location at 942 U.S. 31 South.

The bank hosted a month-long celebration by offering special promotions on several financial services and a drawing for a chance to win a bike. The facility has a drive-up ATM and a safe, easily accessible after-hours deposit drop-off.

Greenwood Woodman Toastmasters Club is located in District 11. The Greenwood Woodman Toastmasters Club meets 6:30 to 7:30 a.m. Thursdays at the Baxter YMCA between Shelby Street and U.S. 31 on the southside.

Info: greenwoodwoodman.toastmastersclubs.org.

For the eighth straight survey, Developmental Services Inc. received the highest accreditation for service quality from the International Commission on Accreditation of Rehabilitation Facilities. DSI was awarded a 3-year accreditation, giving the not-for-profit organization that serves children and adults with disabilities a distinction for CARF recognized excellence that dates to 1991.

The report cited DSI’s excellence in several areas, including employment services, consultation services, respite, supported living and community integration.

Info: 800-745-7686, www.dsiservices.org

Center Grove KinderCare has been awarded accreditation by the National Early Childhood Program Accreditation.

Ten percent of early childhood programs in the nation achieve the recognition, according to a statement from KinderCare.

Accreditation involves self-study, surveys of parents and staff, a site-visit by early childhood education professionals and a final review by the NECPA board of commissioners.

NECPA evaluates the center’s environment and curriculum, measuring it against national standards of education, health and safety.

DSI receives top accreditation

corporate chatter companies making news on the southside

Bank with Greenwood branch changes name

Bloomfield State Bank changed its name to BloomBank on July 1. The bank has a location in Greenwood at 893 E. Main St., Suite G. Info: mybloombank.com

Some entrepreneurs eligible for special loans

The small-business loan program offered by Human Services Inc. offers small-business loans to low-income entrepreneurs.

The program has provided loans to small businesses in Johnson and surrounding counties. To be eligible, a business must be unable to secure a loan with a traditional lending institution.

Applicants must participate in online training, provide personal and business financial data and compose a business plan.

Info: hsi-indiana.com; 800-296-8026

MainSource plans regional office in Greenwood

A regional office for MainSource Financial Group is coming to Greenwood by the end of the year.

Forty MainSource employees will move into an office building at 1530 American Way by the end of the year, President and CEO Archie Brown said. The building houses Tilson HR, but MainSource will move into the ground level.

Initially, MainSource will renovate and use 11,000 square feet but eventually will expand on the ground floor. Eventually, MainSource wants to have about 100 employees in the Greenwood location during the next several years, Brown said.

The regional office will have a call center, a technology department, a lending office and office space, Brown said.

The company operates 81 banking offices in Indiana, Illinois, Kentucky and Ohio.

Horizon Bank opens new office

Horizon Bank recently celebrated the completion of its new Greenwood office with a rib-

16

Franklin College exceeds fundraising, enrollment goals

Franklin College has exceeded its Franklin Fund for Scholarships goal for the 2014-15 fiscal year, which ended June 30, and its enrollment goal for fall semester.

The Office of Development and Alumni Engagement raised $680,867 for the Franklin Fund for Scholarships, exceeding the goal of $625,000. This fund represents gifts made by trustees, alumni, faculty and staff, parents, community friends, foundations and corporate partners.

The Class of 2019 enrollment stands at 328, exceeding the goal of 320.

Capture Johnson County receives Bicentennial endorsement

The Indiana Bicentennial Commission has approved more than 90 Legacy Projects, including Capture Johnson County, organized

by Aspire Johnson County. The project is an opportunity to collect and share photos of life in Johnson County. The photos are placed on the Aspire Johnson County Facebook page in an album called Capture Johnson County.

Anyone can submit a photo and description.

The photos are shared by partners and Aspire members. Aspire Johnson County will also hold periodic contests to bring in specific photos.

Info: Dana Monson, at dmonson@jcdc.org

Relaxation spa opens in Franklin

Theta Floats has opened at 2797 N. Morton St., Suite E, in Franklin.

The relaxation spa features the Wave Float Room, a 54-by-96-inch tank filled with water and epsom salt, which allows a person to float on the surface. The tank is free of sound and light, creating a gravity- and stimulation-free environment.

Info: 317-346-7721, kelly@thetafloats.com

Greenwood Toastmasters marks 50th anniversary

Greenwood Woodman Toastmasters conducted a celebration event at the Baxter YMCA in honor of its 50th anniversary.

Chartered with 20 members in 1965,

september 2015 I southside business exchange

Center Grove KinderCare receives national accreditation

J. Owen Media, SpinWeb announce partnership

J. Owen Media of Franklin and SpinWeb of Indianapolis have agreed to a business development and digital content services partnership Michael Reynolds, President and CEO of SpinWeb, started his company in his dorm room at Ball State University. J. Owen Media is owned by Jeff Owen. The two companies have worked together on several projects previously.

SpinWeb provides digital marketing and website development, while J. Owen Media has long-term relationships with many companies and nonprofit organizations in Johnson County.

Franklin College gets grant to help renovate science facilities

Franklin College received a $10,000 grant from The Nicholas H. Noyes Jr., Memorial Foundation to help fund the renovation and expansion of the college’s science facilities.

During the past 12 years, science enrollment has consistently increased to where it is now the largest field of study at Franklin College. The expanded facility and new curriculum will engage students in technology immersion, project-based learning, crossfunctional collaboration, freshman research opportunities and sharpening oral and written science communication.

Auntie Anne’s opens in Edinburgh

Shoppers at Edinburgh Premium Outlets now have a new snack option to fuel their shopping sprees. Auntie Anne’s is open between American Eagle Outfitters and Chico’s.

Auntie Anne’s offers traditional soft pretzels, pretzel dogs, sticks and nuggets. Several flavors are available.

Golf outing raises funds for ALS

Marsh Supermarkets hosted a golf outing that raised more than $50,000 for the ALS Association Indiana Chapter.

The ALS Association provides several programs, including one on supplementing nutrition in ALS patients.

Indy Family Farms awarded industry certifications

Indy Family Farms has been awarded the Cropland Environmental Certification and the On-Farm Security Certification by Validus Ventures LLC for a commitment to environmental cropland stewardship and on-farm safety and security standards.

The award was presented in Kansas City, Missouri, by FamilyFarms Group on July 16.

The certification program focuses on six key areas: water quality, soil quality, plants, wildlife, irrigation and energy use.

Greenwood company moves operations in order to expand

More than two years after construction began, a company is operating out of a shell building the city of Franklin helped build.

Hetsco Inc., which conducts routine and emergency maintenance and construction management and labor for power plants and industrial operations, moved into the building on Graham Road in May.

Greenwood gets façade grant

The city of Greenwood was awarded a $400,000 grant from the Indiana Office of Community and Rural Affairs to help cover the cost of the restoration of façades on 22 of the 33 downtown buildings. The project is a part of a revitalization plan by the city and Restore Old Town Greenwood.

The project will cost $1.1 million with $578,000 from the Greenwood Redevelopment Commission and $193,000 from property owners.

The project initially included all but one building in downtown Greenwood, but some property owners dropped out due to cost increases. The initial cost estimate for renovations on 30 buildings was about $695,000, but then figures were updated to reflect more current labor and material costs, raising the cost to about $942,000. Architects more thoroughly inspected each of the buildings with structural engineers, leading to another increase in the estimated cost to about $1.3 million.

Crowbar Inn goes smokeless

Owner Brian Maschino turned his bar/ restaurant near Trafalgar smoke-free this summer.

While many communities have smoking bans of some sort in certain buildings, there is not one that banned smoking from bars in rural Johnson County. Maschino argued against such a ban, saying it would hurt his business. But recently, he reconsidered that position. More than 50 percent of the Crowbar’s revenue is from food, and he wanted people to enjoy it, he said.

Maschino is one of two local places that voluntarily banned smoking, even though it did not have to.

The Greenwood VFW Post 5864 made the switch in 2011 to accommodate younger veterans who don’t smoke and their children, Commander Steve Milbourn said. B

By Rex Huppke

W

e live in a world of endless feedback.

It comes by email and text and social media, through performance reviews at work or from the offhand comment of a co-worker we barely know. Much of the feedback is noise, and it’s easy to brush off. “Oh, I don’t listen to the haters. I just care about what the people important to me think.”

Yet we find ourselves getting in arguments on Facebook with people who are unimportant to us. Or we let an unsolicited critique during a work meeting get under our skin, stewing over it for an hour before remembering that the source is both unreliable and inconsequential to our career.

What we need is a filter, a mental sieve that will hold back the dumb or counterproductive feedback and allow only valuable information to flow through.

I recently came across a splendidly simple idea that does just that, a 2-by-2 matrix created by a California-based freelance writer named Ann Friedman. She calls her creation

How do you handle too much feedback?

The Disapproval Matrix. She came up with it a couple of years ago as she was preparing to speak to women graphic designers in Chicago about how she deals with online criticism.

“I’ve been writing things for the Internet under some banner of feminism for more than 10 years,” she said. “That means I’m a criticism veteran.”

The matrix is broken up like this: Top left: “Lovers!”

Top right: “Critics” Bottom left: “Frenemies” And bottom right: “HATERS.” The horizontal axis moves from “Know you” on the left to “Don’t know you” on the right. The vertical axis moves from “Irrational” at the bottom to “Rational” at the top.

According to Friedman’s blog, lovers are people who care about you and give rational feedback because they want you to improve; critics are smart people who know what they’re talking about and are offering thoughtful comments; frenemies are people who

know you and your work and want to undermine you (this category can also include your own irrational self-doubt); and haters are “your garden-variety, often anonymous troll who wants to tear down everything about you for no rational reason.”

Using The Disapproval Matrix is simple.

Per Friedman’s blog post: “When you receive negative feedback that falls into one of the top two quadrants — from experts or people who care about you who are engaging with and rationally critiquing your work — you should probably take their comments to heart. When you receive negative feedback that falls into the bottom two quadrants, you should just let it roll off your back and just keep doin’ you.”

There’s an elegant practicality to Friedman’s tool. You can look at it and say, “Well, yeah, of course that’s how you should think about feedback.” But most of us don’t take the moment or two necessary to run our feedback through a system.

Having The Disapproval Matrix in our head can save us from plunging down many a

mental rabbit hole.

“Some quadrants are automatic,” Friedman said. “I get an email from someone who I’ve worked with a lot, from a personal friend, from someone whose opinion I really respect, and they say, ‘I think you were really wrong about this.’ Those are things that are easy to know to pay attention to.

“Where it gets tougher is when it’s someone who’s known to you, say a boss or a co-worker who isn’t directly invested in your personal success but has some opinions on it.

It’s a lot harder to figure out how to engage with those people.

“I don’t think it works to tell people to just block anyone who’s critical of you. And trying to engage with everyone isn’t right either.”

But what if you filter off the dumb feedback and find yourself with nothing left?

Unfortunately, that’s what many people deal with in the workplace.

“How many people really get good feedback feedback, page 18

By Morgan Quinn

W

ith more than 25 million copies sold worldwide in more than 40 languages, “The 7 Habits of Highly Effective People” is one of the most popular self-help books of all time. In this book, author Stephen R. Covey ignored psychology fads and instead offered seven proven principles of fairness, integrity, honesty and human dignity.

The book has changed the personal and professional lives of millions, including Zappos CEO Tony Hsieh, author Seth Godin and Huffington Post founder Arianna Huffington.

Pet peeves of highly successful people

While Covey’s philosophies have undoubtedly helped millions of readers, there are still people who fall into the traps covered in the book. For truly successful people, working with those who don’t follow the seven habits can be stifling, frustrating and downright irritating. Consider the following traits the antitheses of the seven habits — and learn how to avoid them at all costs.

Successful people are repelled by reactive behavior, like worrying about conditions over which you can’t control or negative language, such as, “I can’t.” Whether it’s happiness, sadness, decisiveness or ambivalence, every

moment and situation gives you an opportunity to choose a response.

The book’s first habit is “be proactive.”

That means you’re in charge, and you’re the creator. When you act like you aren’t responsible for your life, you shift the blame to external sources like your parents, your boss or even the weather.

Instead of reacting to life’s events, focus your time and energy on something you can control — yourself.

When people lose sight of the end goal, they achieve successes that are empty or victories that come at the expense of things that

were far more important to them. They lack the imagination to envision the future and ability to make their vision become a reality.

They come across as directionless, unfulfilled and disconnected.

Covey’s second habit teaches people to “begin with the end in mind.” You must first imagine in your mind what you cannot yet see with your eyes. Then you can empower other people and your circumstances to shape you and your life. When you begin with the end in mind, you own your destiny, control your peeves, page 18

september 2015 I southside business exchange

17

southside snapshot

business indicators for johnson county what did they say?

Percent Change

June 15/

May 2015 June 2015 June 14 Labor Force 76,595 77,391 1.73 Employed 73,478 74,252 2.83 Unemployed 3,117 3,139 -18.89 Unemployment Rate (pct) 4.1 4.1 -1.0 Note: All figures not seasonally adjusted SOURCE: Ball State Center for Economic and Business Research

by the numbers

Average weekly earnings - Indiana workers

Feb 2015 Jun 2015 Total Private 799.75 788.04 Goods Producing 1,026.77 1,011.83 Private Service Providing 726.08 712.31 Construction 987.34 1,038.96 Manufacturing 1,025.89 995.41

Feb 2015 Jun 2015 Trade, Transprt. & Utilities 712.08 702.08 Financial Activities 858.58 847.39 Prof. & Business Services 934.0 901.06 Educ. & Health Services 825.99 831.23 Leisure & Hospitality 326.62 320.22 Other Services 513.62 531.31

“I take pride in my kitchen. My dad always told me you can go anywhere and get a cold beer, but take pride in your food. I know I’ve got a great kitchen, and I want everyone to be able to enjoy it.”

Brian Maschino on instituting a nonsmoking policy at his bar, the Crowbar Inn, near Trafalgar

“I understand their complaints. I wish there were a better answer than that. We gotta work with Circle K and let them understand how upset the people are. I think the idea of a boycott of that gas station, the threat of that would be pretty substantial.”

Greenwood city council member Bruce Armstrong on residents voicing opposition to Circle K planning to place a gas station at the new Interstate 65 exit at Worthsville Road.

SOURCE: Bureau of Labor Statistics

peeves

continued from page 17

desired direction and secure the future you envision.

Life becomes out of balance when you overextend yourself and try to do everything that comes along. As well-intentioned as you might be, saying yes to everything takes the focus off your priorities and devalues the most important aspects of your life.

Covey’s third rule says successful people “put first things first.” Highly successful people know how to organize and manage their time and events and reserve the right to say no to others and yes to their priorities, both personal and professional. This approach allows them to live a more balanced existence and stay focused on what matters most.

When you think of life as a win-lose situation, you base your self-worth on comparison and competition. You appear to lack character and look at life as a zero-sum game. You are

feedback continued from page 17

from their bosses?” Friedman said. “Bosses don’t give good feedback. Even in a place that has an evaluation structure, people are starved for actually useful feedback in their professional lives.”

She’s absolutely right. Most annual reviews

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out to get the biggest piece of the pie — no matter the cost.

If you follow the fourth habit, “think winwin,” life becomes a cooperative arena instead of a competitive one. Highly successful people get to be courageous, considerate, empathetic and confident. Their minds and hearts constantly seek mutual benefit, so agreements and solutions are much more satisfying.

Everyone gets to eat and enjoy the pie.

When speaking and getting your point across comes before listening to others, you ignore other people and filter everything you hear through your own frame of reference.

But don’t feel bad if you’ve developed this habit — it’s incredibly difficult to listen to others without planning your response in your head.

Because communication is one of the most important life skills, people have to retrain themselves to become active listeners and stop prematurely deciding what other people are communicating before they are done speak-

ing. When you follow the fifth habit, you stop judging others, giving unsolicited advice, and overanalyzing others’ motives and behaviors.

You build relationships and develop high levels of trust with others.

Two heads really are better than one, and people who follow Covey collectively drive synergy, which is the sixth habit. When they work with others who prefer to operate alone, they feel inhibited and isolated. People are much less likely to discover things on their own. Encouraging and embracing different points of view allows people to expand their horizons.

Synergy results in teamwork, open-mindedness and progress. When people are open to each other’s influence, they gain new insights and enhance their creativity. The whole is greater than the sum of the parts. With synergy, anything is possible.

When you work yourself to the bone, your body becomes weak; your thoughts can become mechanical and insensitive; and your

actions can become selfish. No one wants to work with this type of person, especially those who follow Covey’s habits.

The final habit, “sharpen the saw,” means preserving and strengthening your greatest asset — yourself. To lead a balanced life, you need to constantly nurture the most critical areas of your life: physical, social/emotional, mental and spiritual.

If you want to grow your personal or professional life, you must constantly sharpen the saw, which means improving your knowledge and developing skills. Doing so keeps you energized to continue growing and perfecting the other six habits.

Remember: Every day is a new opportunity to recharge yourself and lead a more fulfilling life. B

are borderline worthless. Too many managers think of feedback as either an occasional “way to go” or a “you really screwed that up, try harder next time.”

So I decided to dig deeper into the research on feedback and was referred to Avraham Kluger, a professor of organizational behavior at the Hebrew University of Jerusalem. Kluger has studied feedback for years and reached some surprising conclusions.

His research has shown that feedback, positive or negative, can actually reduce work performance.

“Feedback is very dangerous,” Kluger said.

“It led me to realize that what needs to be done is, instead of thinking about the supervisor telling the employee what needs to improve, the supervisor should listen to the employee’s story.”

It’s a feedback approach that Kluger calls

“feedforward.”

Consider implanting The Disapproval Matrix in your head. It will be awhile before the feedback we get is transformed into Kluger’s more effective feedforward. So a better mental filter can only help. B

september 2015 I southside business exchange

Morgan Quinn writes for GOBankingRates.com.

Rex Huppke writes for the Chicago Tribune. Send him questions by email at rhuppke@tribune.com or on Twitter @RexWorksHere.