Southside Business Exchange - December 2015

Dec

business exchange southside

A DAILY JOURNAL PUBLICATION

December 2015

LIFE RENEWED Crestwood Village South adds assisted living on the southside

ALSO INSIDE NEW AND SMALL BUSINESS EDUCATION CENTER GREENWOOD CHAMBER NEWSLETTER

PRESORTED STANDARD FRANKLIN, IN PERMIT NO. 110

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business exchange december 2015 I volume 13 I number 12

On the cover Marketing Director Chris Groce, left, and Executive Director Beth Welch of Crestwood Village South.

Photo by Mark Freeland/correspondent

december 2015 calendar Business to Business Networking Group Where: Firehouse Subs, 884 N. U.S. 31, Greenwood When: 7 a.m. Tuesday Info: Tim Weko, 317-966-7101, or Mark Stansbury, 317-281-2930

Business Exchange Team Where: Ann’s Restaurant, Franklin When: 8 a.m. Thursdays Info: Louis Annee, 317-370-4776

Business First

pg. 8

pg. 4 “Like a Hotel”: Crestwood Village South offers residents many activities, amenities.

Career Fair: Middleschoolers learn more about health care occupations

pg. 10

pg. 9 Getting Help: New and Small Business Education Center provides information you may need.

pg. 12 Ribbon Cuttings: Businesses celebrate new locations, grand openings.

Greenwood Chamber: Greater Greenwood Chamber of Commerce newsletter.

pg. 13 People on the Move: Business leaders making news on the southside.

Where: Financial Center Credit Union, 20 N. Emerson Ave., Greenwood When: 10 to 11 a.m. Wednesdays Info: Jerry Sparks, 317-296-1450

Business Networking International Where: Logan’s Roadhouse 600 Greenwood Park North Drive When: 11:30 a.m. Thursdays Info: Jon Wright, 317-622-8602

Business and Professional Exchange Where: Greenwood City Building lower level, 2 N. Madison Ave. When: 8 to 9:30 a.m. Wednesdays Info: Indy.South.BPE@gmail.com or 317-731-2734

Christian Businessmen’s Connection of Greater Greenwood

pg. 13

pg. 14

Corporate Chatter: Companies making news on the southside.

Southside Snapshot: Stats, facts and quotes.

Where: Denny’s restaurant, Main Street and I-65, Greenwood When: 7 a.m. Wednesdays Info: Bruce Richardson, 317-8883901 or bruce@facilitatorsinternational.org

COPYRIGHT © Daily Journal, 2015 All rights reserved.

E-MAIL: biz@dailyjournal.net

Edinburgh Lions Club

SUBSCRIPTIONS southside business exchange is published monthly by the Daily Journal. The magazine is mailed at no charge to businesses throughout greater Johnson County.

To subscribe, send your name and address to: Daily Journal, P.O. Box 699, Franklin, IN 46131

EDITOR: Paul Hoffman 736-2721 phoffman@dailyjournal.net STAFF WRITER: Amy May 736-2726 amay@dailyjournal.net ADVERTISING: Chris Cosner 736-2750 ccosner@dailyjournal.net POSTMASTER Send address changes to: Daily Journal, P.O. Box 699, Franklin, IN 46131

Deadlines

Request advertising space by the 10th of the month for the following month’s issue. ● Submit briefs, ribbon cuttings and other news items by the 10th of the month.

Where: 112 S. Walnut St., Edinburgh When: 6:30 p.m. second and fourth Thursdays Info: 812-526-2571

Edinburgh Merchants Association When: Varies Where: Varies Info: 812-371-1699

Franklin Chamber of Commerce Info/RSVPs: 317-736-6334 or www.franklincoc.org

Franklin Kiwanis Club

Power Circle Network

Where: Pizza King Station, 2770 N. Morton St. When: Noon Fridays Info: indkiw.org

Tuesdays, Thursdays, 10-11 a.m., Coffeehouse Five, 323 Market Plaza, Greenwood Tuesdays, Thursdays, 11:30 a.m.12:30 p.m., Jockamo’s Pizza, 401 Market Plaza, Greenwood RSVPs/info: MikeTollar@gmail.com 317-455-5656 Web: www.PowerCircleNetwork.com

Franklin Lions Club Where: Grace United Methodist Church, youth center When: 7 p.m. first and third Mondays Info: James McCay, 317-736-6580

Greater Greenwood Chamber of Commerce Dec. 3: Chamber Holiday Celebration, 4-6 p.m., Dye’s Walk Country Club. Free.

Dec. 16: Membership 101, 9-10:30 a.m., Chamber Office. Free.

Dec. 24-25: Closed Dec. 31-Jan. 1: Closed RSVPs/Info: 317-888-4856/www. greenwood-chamber.com

Greater Greenwood Toastmasters Where: Community South Hospital Education Center, 1402 E. County Line Road, Greenwood When: 6:45 a.m. Fridays Info: SFuller1@me.com

Greenwood Kiwanis Club Where: Jonathan Byrd’s Cafeteria, I-65 and Main Street When: 6:30 p.m. Tuesdays Info: kiwanisgreenwoodin.com

Johnson County Business Referral Group Where: Johnson County Museum When: 7 a.m. Wednesdays Info: Paul Humbles, 317-738-4436, phumbles@amfam.com Web: jcbrgonline.com

Rotary Club of Franklin Where: Franklin College Dietz Center When: Noon Tuesdays Info: Stephanie Wagner, president, 317-738-3000

Rotary Club of Greenwood Where: Jonathan Byrd’s Cafeteria, I-65 and Main Street When: Noon Mondays Info: Rob Bailey, 317-517-0343

Rotary Club of Greenwood/ White River Where: Dye’s Walk Golf Club When: 6:30 a.m. Wednesdays Info: Eric Johnson, 317-383-7575

Rotary Club of Johnson County When: Second and fourth Mondays, 6 p.m.

Where: TBD Info: Rotary Club of Johnson County Facebook page.

Sertoma Club of Greenwood Where/when: 6:45 p.m. first, second and fourth Thursdays Southern Dunes Golf Course, 8220 S. Tibbs Ave., Indianapolis Where/when: 11:45 a.m., third Wednesday, Fireside Brewhouse, 997 E. County Line Road, Greenwood Info: Denny Rusher, 317-965-4966

Vineyard Toastmasters

Kiwanis Club of Perry Township Where: IHOP restaurant, 7521 U.S. 31 South, Indianapolis.

When: 7 a.m. Thursdays Info: Jeff Udrasols, 317-888-4405

When: 7 to 8 p.m. Mondays Where: Office of Perry Township Trustee, 4925 Shelby St., Room 400, Indianapolis Info: Ed Barrett at tmebarrett@ yahoo.com or Rob Rogers at rogers121241@yahoo.com.

Woodman Toastmasters When: 6:30 to 7:30 a.m. Thursdays Where: Baxter YMCA, 7900 S. Shelby St., Indianapolis Info: woodman.freetoasthost.net or Mangnus Jannson, 317-372-4709

●

Did you know that you can read past issues of Southside Business Exchange online?

Go to dailyjournal.net, click on ETC. tab, then Magazines

december 2015 I southside business exchange

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Story by Amy May Photos by Mark Freeland

cover story

At left: Dorothy Dinnick, left, and Evelyn Bonnie Streiter work out in Crestwood Village’s exercise room under the supervision of Dustin Survant. Above: Chirag Patel, left, works with Streiter during a physical therapy session. Opposite page: Executive Director Beth Welch, left, and Marketing Director Chris Groce in the lobby of the southside facility.

‘CONTINUUM OF CARE’ Crestwood Village adds licensed assisted living to its list of senior services

C

restwood Village South offers senior citizens a nice, safe place to live.

But its owners also strive to provide residents with a full life.

The amenities at Crestwood Village are numerous – everything from a full schedule of social activities to a medically certified exercise and physical therapy room.

The community, located off Madison Avenue just north of County Line Road on the southside of Indianapolis, comprises seven buildings with 100 apartments in each building. It is owned by Indianapolis-based The Justus Companies.

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Crestwood Village South

Address: 8809 Madison Ave., Indianapolis, IN 46227 Phone: 317-888-7973 Website: Crestwood-living.com Owner/founder: The Justus Companies Founded: 1910 Number of employees: More than 300

In the active adult section, residents can choose studio, one-bedroom or two-bedroom homes. All residents must be 55 or older. Occupants include singles, married couples, roommates and even a mother and daughter. The community is also pet-friendly.

Unlike a regular apartment complex,

Crestwood Village is geared toward fulfilling the needs of its senior residents.

“One of the things we are known for is our activities,” said marketing director Chris Groce. “It’s like a little city here. The mentality of our customer service is ‘how can we serve you?’ We make it feel more like a hotel.”

On April 1, one of the community’s buildings was converted to licensed assisted living. This allows residents who need some daily support to stay in the community with the security of knowing licensed medical staff is on duty, executive director Beth Welch said.

“This offers them a continuum of care. It’s a bonus for our residents to

“

It’s like a little city here. The mentality of our customer service is ‘how can we serve you?’ We make it feel more like a hotel.

”

Chris Groce Marketing director december 2015 I southside business exchange

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Above: A walk-in shower in an assisted-living model apartment. At right: A sample bedroom. Opposite page: The kitchen.

stay where they are familiar,” Groce added.

Assisted living is an arrangement that allows seniors to live independently in their own homes but with help.

Meals are included, since cooking can be a challenge for some seniors, as is transportation. Assisted living staff can help with organizing medication and conducting regular welfare checks or performing light housekeeping duties.

Residents can also hire an assistance company, such as Justus’ Freedom Senior Services, to help with other needs and even companionship.

The assisted section’s apartments are geared toward seniors’ needs, with wheelchair accessible hallways, hand

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grips in the bathrooms, walk-in showers and emergency pull cords to summon medical staff.

Welch said assisted living centers are numerous in the Indianapolis area, and it’s a competitive market.

Crowded market A state moratorium on new construction for skilled nursing facilities – formerly called nursing homes – led many developers to build assisted living homes instead, she said. To compete in this crowded market, centers are upping the amenities and adding a variety of price points.

Welch added that Crestwood works to keep up with the expectations of residents by offering more amenities and activities.

“As baby boomers age, they have such higher expectations. My grandparents didn’t even have a microwave.

Now, they expect cable TV, Wi-Fi. You’ve got to have that to be competitive,” she said.

Developers anticipate there will be a need for lots of apartments and assisted living facilities as the massive baby boomer population enters old age. One reason is that people are living healthier and getting better medical care, leading to a longer “old age” period. Crestwood has several

residents who are more than 100 years old, Welch said.

Another trend, she said, is that families are more geographically spread out.

“Parents used to move in with their kids.

That doesn’t happen so much anymore,” she said.

When the adult children live in another state, the parent doesn’t always want to uproot and lose his or her social network, doctors, familiar shopping sites and church services. For adult children, assisted living provides peace of mind. They can be assured their parents will be safe and cared for, yet still be able to live in their own communities.

Independent living option Crestwood also offers The Pavilion, licensed independent living. The Pavilion lifestyle option is for residents who need a little more than independent living, but don’t require as much assistance as the full assisted living option provides. It includes a 24-hour emergency pendant.

“The goal is to provide a continuum of care,” Groce said.

That continuum of care starts with independent senior living. Those who are ready to downsize their homes can choose a unit in that section for a more convenient lifestyle among other senior citizens. They don’t need to worry about home maintenance, shovel snow or cut the grass.

Independent living residents can have their own cars, but for those who don’t want to drive, there’s a transportation service that makes regular stops at area banks, groceries, pharmacies and shops, including the Greenwood Park Mall.

Residents can eat in the dining room from 7 a.m. to 7 p.m.

“It’s restaurant style. They order off a menu, so they can have breakfast all day if they want,” Groce said.

Each building has its own resident service coordinator and maintenance staff, so residents know the person who is coming to their home, Groce said. The resident coordinator also plans a variety of activities for his or her building, crestwood, page 18

THIS LIBRARY AND OUR BANK WERE BUILT UPON THE SAME BASIC CONCEPT Andrew Carnegie was one of the wealthiest men of his era, and he believed that what he earned should be invested back into the communities that provided his success. That’s why he funded more than 2,500 libraries worldwide, including the one that opened in Franklin in 1913. Mutual was founded in 1890 on a similar principle: investing people’s hard-earned money to help their neighbors become homeowners. Together, we’ve built a stronger community.

©2015 MSB.

Photo courtesy Johnson County Museum of History

736-7151 • MUTUALSAVINGSBANK.NET • FRANKLIN (3 LOCATIONS) • TRAFALGAR • NINEVEH december 2015 I southside business exchange

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At left: Vivian Hoover of Greenwood tries out the da Vinci Surgical System on display. Middle schoolers were taught to perform a simple procedure — tying together two rubber bands – to get a feel for how a surgeon would operate the controls. The da Vinci system is a minimally invasive tool often used for gall bladder, hernia and other general surgeries. Kids who grew up playing video games or working with robotics are already gaining the hand-eye skills needed to use the da Vinci.

Health care on display at second Development Corp. career fair

By Amy May Staff writer

At left: Members of the Biomedical Engineering Department at St. Francis, from left, Jim Downey, Tyler Simpson and Lacie Wiggam. Biomed takes care of all the equipment at a hospital, everything from the ultrasounds to the X-ray machines and even the hand-held defibrillators and the staff computers. Below: Ashley Frederick and Allyson Goodrich display some of the hand-held instruments used in an operating room. Surgical techs, also called OR techs or scrub techs, and surgical nurses assist in the operating room before, during and after a surgery.

F

ranciscan St. Francis Health hosted a career fair for middle schoolers interested in STEM (science, engineering, technology and math) related fields. The Nov. 5 event was the second part of a Johnson County Economic Development Corp. program to encourage young people to explore STEM careers available in Johnson County.

While interpersonal skills are important in the health care sector, many jobs also require proficiency in computers, biochemistry, electronics, technology, robotics, mathematics and more.

“We want to ignite that interest in kids early.

That’s why we have sixth- and seventh-graders here,” said Joe Sagorsky, director of Employer Health Solutions at Franciscan St. Francis Health.

“STEM ties into medicine,” added Joe Stuteville, media relations manager. “Technology has become completely integrated into the medical field.”

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In addition to the booths staffed by people who work in the various careers, several schools sent people to discuss the certificates and degrees available to work in the medical field. Ivy Tech Community College, Franklin College, Marian University, University of Indianapolis and Harrison College all offer programs that can lead to medical careers. B

help

By Greg Seiter Correspondent

Department of Revenue program has the information you need to be successful

F

rom funding and fallout risk to proprietorship and payroll, there are many challenges associated with launching a new business venture. In recognition of that, the Indiana Department of Revenue created its New and Small Business Education Center in 2009 and continues to market the mostly online tool as a means by which new business owners can learn about things such as state laws, the tax-filing process and what types of services are available to help ensure success.

The education center was launched in response to the fact that, according to the Small Business Administration, 49 percent of businesses fail within their first five years of existence.

“The need for something like this came about because we recognized one of the toughest challenges new businesses face is understanding the tax process,” said Amanda Stanley, director of public relations for the Indiana Department of Revenue.

“We noticed that, for the most part, any time a business owner had issues, it was primarily due to a lack of understanding rules and regulations.

“So, the challenge was to provide them with easy-to-understand resources where they could obtain information.”

Accessible at smallbiz.in.gov, the education center is intended to be a storehouse for a variety of things, including individual and business-related tax forms, clarification on business classifications such as corporation and nonprofit status, and even information on Indiana’s sales tax.

“The site was very popular early on, and businesses continue to utilize it,” Stanley said. “... Because it is a self-service center, we don’t have any way of being able to track who is using the site, but we do know that we have more than 1,900 subscribers to the page.”

“

According to Stanley, website information is updated frequently in order to reflect ongoing policy and procedural changes.

“We always make sure the information there is current and up-to-date,” she said. “As laws and regulations change, we update accordingly.”

Other services beyond the New and Small Business Education Center website are also available to those in need.

“We have 12 district offices that aren’t specifically intended for new and small business, but people can certainly obtain information from them,” Stanley said.

“Also, if we’re noticing particular areas of need, beyond addressing those through the website, we can do so through business outreach presentations in which we partner with entities throughout the state to hold face-toface sessions.

“In addition, we do presentations called Start Strong to make sure people know, from a tax perspective, what

they’ll need to do to be in compliance with regulations.

We also do general tax presentations.”

The list of other advertised programs available for free include: • Automobile Dealer Tax Seminar • Business Tax: Common Errors • Convenience Store Tax Requirements • Hotel Transactions • Obtaining a Utility Sales Tax Exemption Webinar • Obtaining a Utility Sales Tax Exemption for a Nonprofit Organization Webinar The New and Small Business Education Center website is the one-stop-shop where business owners can either find the information they’re seeking or gain access to other sources, such as the Internal Revenue Service, through which specific needs can be addressed.

“We even have a Frequently Asked Questions section and links to handbooks,” Stanley said. “Areas on the site are also divided by business type, so you can find the most relevant way to access the information you need.”

But Stanley also emphasizes that Indiana Department of Revenue personnel are available for assistance if specific issues cannot be addressed through the New and Small Business Education Center site.

“The Education Center is meant to be a self-service tool.

But at any point while going through the process, we always have individuals to help,” she said. “We have specific phone numbers for questions regarding sales taxes, withholding taxes and even Indiana-specific taxes.

“We hope people will take advantage of this because we truly want to make sure business owners have the information they need to be successful.” B

The challenge was to provide them (business owners) with easy-to-understand resources where they could obtain information.

Amanda Stanley, Indiana Department of Revenue

”

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Direct DECEMBER

Our member experts

How to make your business more bankable

By Natalie Hopkins and Chris Mennel Alerding CPA Group

T

he economy is improving. The stock market has recovered. Your business spent the past four to five years either in a rebuilding mode or struggling to show positive or even break-even financial results. Fast forward to the present — now you have identified growth opportunities but are fearful that no bank will lend you money without strong financial results. There are several things you can do to make your business more attractive to a HOPKINS new banking relationship.

Build the relationship Your best chance of long-term success with a bank is to establish a relationship with your banker by regularly touching base. Let them know the full cycle of your company. Then when a financial need arises, approach your incumbent bank first because it already knows your story.

Expedite the lending process In those circumstances when your current bank is

not your best option, Alerding CPA Group has had a high success rate of moving our clients to a new lending institution. We compile a comprehensive packet of information we know the banks will require. By providing these pertinent documents up front, we minimize the number of bank requests for additional information, thereby, significantly expediting the lending process.

beneficial package for you.

One of the cornerstones of Alerding CPA Group’s success is the relationships we have established with area bankers. We recognize that one bank will not be the right fit for every client. Therefore, we work with a number of local banks and often receive proposals from four or more, so that our clients can choose the package that best fits their needs.

Don’t cut corners on compliance services One of the first things a potential lender requests is historical financial statements. Providing financial statements from an independent third party lends credibility to your company. In an effort to save money, sometimes businesses downgrade their annuity work from an audit to a review or from a review to a compilation or even to nothing at all.

Don’t jeopardize your future lending needs by cutting out your annual compliance services.

Natalie Hopkins is an audit manager with Alerding CPA Group in Indianapolis. She can be reached at 317-569-4181 ext. 244 or nhopkins@ alerdingcpagroup.com.

Conduct a three-year financial statement projection Consider a three-year financial statement projection rather than an annual budget. This projection gives the bank a complete balance sheet, income statement and statement of cash flows, along with notes stating management’s assumptions. Showing them the cash shortfalls also shows how the funds will be spent allowing them to structure the most

Benefit spotlight

Member profile

Office Supply and Email Marketing Savings

Wessler Engineering

Office360 is providing Chamber members a customized program designed to improve the cost-effectiveness and efficiency of your business. The program includes a Greenwood Chamber pricing program on 100 of the top office products, as well as discounting on more than 30,000 items, all available for next-day delivery.

As a Chamber member, take advantage of some of the deepest discounts Constant Contact offers its clients. Constant Contact’s email marketing tools help you stay in touch with your customers.

Chamber members receive 20 percent for six months prepaid and 25 percent for 12 months prepaid.

New clients and existing clients of Constant Contact may apply for the discount.

To sign up for either program, visit: http://www. greenwoodchamber.com/chamber/Office_Supply_ and_Email_Marketing_Savings.aspx.

A lot has changed since Mel Wessler started Wessler Engineering, formerly known as M.D. Wessler & Associates. What started in the basement of a converted home on the southside of Indianapolis has now grown to a company with 61 employees and five offices in two states.

Wessler Engineering is proud to be celebrating 40 years of hard work, ingenuity and dedication to our clients, including the city of Greenwood.

The Wessler team has worked side by side with the talented employees from the city of Greenwood, its residents and business owners,

saving taxpayer dollars by addressing inflow and infiltration of clean water into the city’s sewer system with sump pump inspections. Removing clear water reduces the sewer bills and frees up capacity for the city to continue its economic development.

Additionally, Wessler is proud to have addressed the erosion, safety and drainage concerns along Fry Road with an innovative trail and stormwater drainage solution that is connecting residential areas to the business and commerce area on U.S. 31. The new trailway doubles as a storm drain by using a porous asphalt surface that allows rainwater to filter down

into the drainpipe below. It is believed to be the first system of its kind in Indiana.

Wessler is excited to continue building a positive relationship with Greenwood and make positive impact on the quality of life for the city’s residents and business owners. While we take great pride in the projects we complete for our clients, we are even prouder of the relationships we build. When we start planning and designing for a client, it’s much “More than a Project.” The partnership we create is just as important as the project itself, and we know the best way to establish a solid relationship is by providing the highest quality design and best service available.

A publication of the Greater Greenwood Chamber of

ctions

Greater Greenwood Chamber of Commerce Greenwood Commerce Center 65 Airport Parkway, Suite 140 Greenwood, IN 46143 317.888.4856 GreenwoodChamber.com

MBER 2015

Chamber news October new members Calendar

erts Chamber seeking board members

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The Board Nominating Committee invites proven business leaders from the local business community to consider applying for the Chamber Board of Directors.

Chamber board directors are willing to engage with the Chamber on a deeper level, offering their time, talent and energy on a regular basis for an extended period of time (three-year term). Directors are Chamber advocates who understand their board work is for the good of the organization and not their personal or business gain.

Directors have the Chamber’s best interest at heart and their words and deeds reflect the spirit of their volunteerism.

Interested persons or recommendations from others are strongly encouraged to contact Christian Maslowski at 317-888-4856 for an initial exploration conversation and full details. Or contact Mike Combs, board chair, at 317-882-8200.

Member benefit coaching Two primary reasons members tell us they join the Greater Greenwood Chamber are to gain business exposure and grow their business.

Does this sound like you?

Yes, the Chamber is a great way to meet new people! However, we know it is sometimes hard to get out of your office to attend events, network, and gain that exposure to grow to your business. There are several reasons why Chamber membership is a sound investment!

The Chamber is hard at work behind the scenes, advocating on your behalf whether or not you attend a single event!

Your membership may include several non-event benefits, including guest expert articles and great digital marketing opportunities. Use the Chamber to market your company, reaching fellow members and gaining exposure without even leaving your desk chair.

We invite all members to sit down with the Chamber staff team to map out a plan for 2016 and make sure you activate all your Chamber benefits. This service is included with every membership! Contact us today to schedule your personal member benefit coaching session!

Email info@GreenwoodChamber. com or call 317-888-4856.

New members in your first couple years of membership: don’t forget your friendly Chamber Ambassador is also available to help you navigate your member benefits.

4 Green Solutions Inc. James (Jim) Oxley 432 S. Emerson Ave., Suite 210 Greenwood, IN 46143 317-497-0965 BioLife Plasma Services Kayla Beehler 1138 N. Emerson Ave. Greenwood, IN 46143 701-885-1900 JantizeIndy James (Jim) Oxley 432 S. Emerson Ave., Suite 210 Greenwood, IN 46143 317-497-0965 Nachi Technology Inc. Robert Komasara 713 Pushville Road Greenwood, IN 46143 317-530-1021 The Meat Shop of Greenwood Dean Miller 954 N. State Road 135, Suite B Greenwood, IN 46142 317-851-9429 The Sycamore at Mallow Run Hannah Abraham 7070 W. Whiteland Road Bargersville, IN 46106 317-412-3694 UFit II Michael Budensiek 2801 Fairview Place, Suite A Greenwood, IN 46142 317-201-6849

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Register for all Chamber events at 317.888.4856 or GreenwoodChamber.com

Thursday, December 3 Chamber Holiday Celebration 4-6 p.m.

Dye’s Walk Country Club No cost to attend.

Wednesday, December 16 Membership 101 9-10:30 a.m.

Chamber Office No cost to attend.

Thursday, December 24 Chamber office closed

Friday, December 25 Chamber office closed

Thursday, December 31 Chamber office closed

Friday, January 1 Chamber office closed

Staff: Tricia Bowen Member Services Manager

Stacie Hindman Events & Operations Manager

Christian Maslowski President & CEO

Anna Murdock Celebrating its grand opening with a ribbon cutting on Oct. 13, IU Health Urgent Care, 996 S. State Road 135, Greenwood, is now open.

mber of Commerce ● www.GreenwoodChamber.com

uPaint Pottery Studio, 3113 W. Smith Valley Road, Suite D, Greenwood, celebrated its grand opening on Oct. 20 with a ribbon cutting.

Membership Development Manager

small business professor

By Bruce Freeman

RIBBON CUTTINGS

Improve your standing on review websites

R

ating and review websites like Yelp and Angie’s List are now among the first sources consumers turn to for advice on local businesses. Yelp alone attracted more than 142 million unique visitors per month in the first quarter of this year. In fact, numerous studies indicate that the vast majority of consumers trust online reviews as much as personal recommendations. Responding appropriately as a business owner is part art, part science.

Q: I have a small medical practice in the Boston area and have wondered what to do about a couple of negative Yelp reviews. Not many of my patients have reviewed my practice, but two very outspoken and dissatisfied patients have. What can I do to preserve my online reputation?

A: First, don’t panic. The presence of a bad review is not itself a business killer. In fact, research shows that bad reviews actually help to bolster the validity of the good reviews that surround it.

This is what you need to know about the mechanics of responding to reviews, according to Daniel Lemin, the author of “Manipurated: How Business Owners Can Fight Fraudulent Online Ratings and Reviews.” ● Respond to all reviews, good or bad.

Responding to bad reviews may seem counterintuitive but doing just that can indeed be beneficial. Most customers read between two and 10 reviews. A business owner’s presence, even on negative reviews, demonstrates good cus-

tomer service. It will benefit the business at the beginning of the customer relationship and may end up in a great review down the road. ● Whatever you do, do not make it personal.

Focus on the comment, not the reviewer.

Candidly outline some things your business has or will do to rectify the complaint. If you fixed something that was at the heart of the complaint, let the customer know. ● Acknowledge the reviewer’s feelings with neutral terms like “disappointed” or “not as expected.” ● Get creative about generating more reviews. You want to encourage your satisfied customers to write good reviews to help keep your profile updated and fresh. While many online review sites prohibit direct solicitations, you can do a number of things to increase your visibility on their sites, from putting a Yelp sign on your site or storefront to setting up free Yelp check-in offers. ● Once you build up your positive reviews, invest some time each day to monitor and respond to online reviews. That’s the best way to make online ratings and reviews into a marketing asset to reach new customers and build your business.

Bruce Freeman, an adjunct professor and coauthor of “Birthing the Elephant” (Random House), is president of ProLine Communications. Readers may send him email at bruce@ smallbusinessprofessor.com and follow him on Twitter (@smallbizprof) and Facebook.

Franklin Community Pharmacy hosted a ribbon cutting and grand opening to celebrate its new store located at 30 S. Water St., Suite A, Franklin on Oct. 20.

Scotty’s Brew Club celebrated its grand opening with a week of festivities culminating with a ribbon cutting on Oct. 31. Scotty’s is open to the public and located at Hillview Country Club at 1800 E. King St., Franklin.

DJ’s Sweet Retreat celebrated its grand opening with an open house and ribbon cutting on Oct. 28. DJ’s is located in downtown Franklin at 49 N. Main St.

People, Chatter policies

News such as anniversaries, promotions, performance awards or relocation information will be included free of charge in Corporate Chatter or People on the Move.

Information promoting business events or services is considered advertising and will be referred to our advertising department.

The Southside Business Exchange publishes your submitted photos of ribbon cuttings for local business’ grand openings, relocations or members new to the Franklin and/or Greater Greenwood chambers of commerce, as long as the photos are of print quality.

Submissions of other photos of general interest to the local business communtiy are also welcome, although we can not guarantee publication of all of them. Such photos could include head-and-shoulders pictures of people who have been promoted or recently hired to management positions, events at which your company helped raise money for a nonprofit agency.

Info: Paul Hoffman, 317-736-2721 or phoffman@dailyjournal.net

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december 2015 I southside business exchange

World Finance Corp. hosted a ribbon cutting on Oct. 29. World Finance is located at 2179 N. Morton St., Franklin.

Photos submitted by the Franklin Chamber of Commerce

development, manager of business development and project team leader for information technology implementation.

Franciscan St. Francis Health selects patient safety director

Julie A. Glover, a registered nurse, has been appointed director of patient safety for Franciscan St. Francis Health. In that role, she will oversee all patient safety programs at three hospitals and work closely with clinical and administrative leadership on related issues. She most recently served as quality manager. Glover has worked in the Indianapolis health-care industry for more than two decades as a nurse, educator and quality assurance/risk management.

people on the move people making news on the southside

Franciscan Alliance selects new VP of ambulatory services

Christopher A. DiGiusto has been appointed vice president of ambulatory services for Franciscan Alliance.

Among his duties, DiGiusto will provide operational leadership and direction over Franciscan Alliance’s retail sites and ambulatory services, urgent care and occupational health sites; assist with DiGIUSTO direct-to-consumer engagement; and development and oversight of all telehealth platforms and services.

DiGiusto, an Indianapolis resident, has held many positions with Franciscan St. Francis Health since joining the organization in 2003, including director of product and business

Charities receive golf benefit proceeds

Financial Center’s 17th annual charity golf outing raised more than $21,500 for charity.

Proceeds were divided among organizations that meet the credit union’s three areas of charitable focus: financial literacy, feeding the hungry and supporting the military and their families. In addition to providing financial support, Financial Center employees also donate volunteer hours to these organizations.

Donations were made to St. Vincent de Paul Food Pantry ($6,500), The Cupboard of Lawrence Township ($5,000), Indiana Military Veterans Hall of Fame ($8,500) and the Association of the United States Army ($1,500).

MainSource recognized as top performer

MainSource Financial Group has been recognized by Sandler O’Neill + Partners as a 2015 “Sm-All Star,” a designation which recognizes 34 top-performing small-cap banks and thrifts out of 435 institutions in the United States, based on performance in credit quality, growth, profitability and capital.

With headquarters in Greensburg,

New agent joins RE/MAX

Real estate agent Rusty Rains has just been hired at the RE/MAX Results Greenwood office.

Rains works at 48 N. Emerson Ave., Suite 300, Greenwood.

He can be reached at 317-881-3700.

RAINS

County man reappointed to state veterans post

Gov. Mike Pence recently made appointments to several boards and commissions.

Among them was Gregory L. Baker of Johnson County to the Veterans Affairs Commission. He was reappointed to serve a one-year term through Oct. 31.

New physician joins Orthopedic Specialists

Dr. Toni E. Lin has joined Franciscan Physician Network Orthopedic Specialists.

She joins Drs. Daniel K. Williams, Kenneth S. Pherson and James W. Strickland and physician’s assistant Cara V. Van Weeldan at 5255 E. Stop 11 Road, Suite 300, Indianapolis.

Lin, who specializes in hand and upper extremity surgery, most recently practiced in MainSource has offices in Edinburgh, Columbus, Hope, North Vernon and Westport.

Greenwood, Fort Wayne real estate agencies combine offices

The Fort Wayne-based RE/MAX Results real estate office recently merged with RE/MAX Select of Greenwood. Agents from the former RE/MAX Select officer are now RE/MAX Results agents. The company’s operations now include eight offices and 230 agents.

The office at 48 N. Emerson Ave., Greenwood is now RE/MAX Results, which also operates from offices in Angola, Kendallville, Goshen, Warsaw, Wolcottville and two in Fort Wayne.

RE/MAX Results co-owners Larry Phillips and Todd Stock manage the Greenwood office with the assistance of broker David Neu as sales manager. Paul Caldwell, former owner of RE/MAX Select, will serve as a consultant for the new ownership.

Franklin businesses conduct open house for holidays

On Nov. 7, 29 downtown Franklin shops hosted holiday open houses. Visitors got a

Professional Soccer in the corporate sponsorship department.

the Indianapolis area and held a clinical appointment with the Indiana University School of Medicine. She is a candidate member of the American Society for Surgery of the Hand, American Association for Hand Surgery and the LIN American Academy of Orthopaedic Surgeons.

Two local judges honored at state judicial conference

American Senior Communities honors employees, volunteers

American Senior Communities recently honored 65 employees with its “Quest for Excellence” Award. The award honors one employee from each community who has consistently demonstrated a commitment to excellence, dedication to his or her job, a positive attitude and a “whatever it takes” passion for customer service.

Rita Gunter, a certified nursing assistant at Franklin Meadows, was among the honorees.

Also honored were the top five volunteers among ASC communities, including Loretta Johnson of Franklin Meadows.

Business development officer joins credit union

Indiana Members Credit Union announced that Ryan Kellum has joined the organization as a business development officer.

Kellum will oversee and service new and existing member relationships on the south and west sides of Indianapolis and the Greenwood area, as well as promote and involve IMCU with the local community.

KELLUM He attended Plainfield High School and is a graduate of Indiana University with a focus in marketing. Previously he worked for Indy Eleven

Judicial officers (judges and magistrates) were recognized by Indiana Supreme Court Chief Justice Loretta Rush recently for their commitment to higher education and their longtime service.

Among those honored were two Johnson County judges: ● Lance D. Hamner received the Indiana Judicial College certificate. A judicial officer must complete 120 hours of education presented by the Indiana Judicial Center. The programs offered are designed for judicial officers to enhance their legal knowledge and improve their personal and professional development. ● K. Mark Loyd was recognized for serving 24 years on the bench, continually winning re-election in the county.

New associates join Carpenter Realtors

Hrang “Sean” Khengmual recently acquired his real estate license and has joined Carpenter Realtors as an associate broker. He is based out of Carpenter’s location at 8901 S. Meridian St. in Indianapolis just north of County Line Road.

Previously working alongKHENGMUAL side Johnny Andy Kap as an assistant, Khengmual gained experience in the industry.

BJ Fairchild-Newman has also joined Carpenter Realtor’s Southside location.

She formerly worked out of Carpenter’s Shelbyville location and moved to Perry FAIRCHILDTownship. B NEWMAN

punch card showing they visited 10 participating locations and were entered in a drawing for one of three prize baskets.

Participating businesses were Anna’s Style Boutique, The Art of Kira Studios, Benjamin’s Coffeehouse, Brian Leslie Salon, Brick Street Boutique, byTavi, CJ’s Consignments, CJ’s Home Consignments, Court Street Café, Curly Willow Antiques, DJ’s Sweet Retreat, Elite Salon & Spa, Geek in Pink, Gray Goat Sports, Greek’s Pizzeria & Tapp Room, The Historic Artcraft Theatre, Hoosier Cupboard, Jo. Co. History Museum, Madison Street Salvage, Marshmallow Monkey, Middle Davids Candles, Salvage Sisters, Simplify, Simply Stylish Salon, Suzy’s Teahouse & Bakery, Thanks for the Thyme, Toodelydoo Toys, T-Shirt Express and Vintage Whimsy

Financial Center wins six nationwide awards

Financial Center First Credit Union received six awards in CUNA’s national award competitions: First place in the Louise Herring Award for Philosophy in Action, the Alphonse

chatter, page 15

corporate chatter companies making news on the southside

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southside snapshot business indicators for johnson county what did they say?

Aug 2015 77,439 74,554 2,885 3.7

Sep 2015 76,658 74,034 2,624 3.4

Percent Change Sep 15/ Sep 14 1.72 2.98 -24.42 -1.2

Labor Force Employed Unemployed Unemployment Rate (pct) Note: All figures not seasonally adjusted SOURCE: Ball State Center for Economic and Business Research

by the numbers Indiana Real Gross Domestic Product - 2014 Adj. Amt. Rank Pct. Rank Change Index Rank ($000,000) in U.S. Distr. in U.S. (2009=100) in U.S. Agriculture, forestry, fishing, hunting 3,695 11 1.3 % 15 101.067 21 Mining 987 32 0.3 % 30 70.773 45 Utilities 5,239 17 1.8 % 23 97.940 37 Construction 9,958 20 3.4 % 34 99.269 28 Manufacturing 85,322 7 29.5 % 1 121.947 10 Wholesale trade 15,310 19 5.3 % 33 108.771 31 Retail trade 17,009 18 5.9 % 29 105.728 36 Transportation and warehousing 10,051 14 3.5 % 16 115.110 11 Information 6,420 25 2.2 % 47 99.514 36 Finance and insurance 13,370 25 4.6 % 30 99.483 38 Prof., scientific, technical services 11,445 23 4.0 % 43 110.333 28 Management of companies 4,060 23 1.4 % 33 137.146 27 Administrative/waste management 8,944 18 3.1 % 24 132.690 7 Educational services 2,522 21 0.9 % 17 96.918 36 Health care and social assistance 22,764 19 7.9 % 20 108.260 26 Arts, entertainment, and recreation 3,339 14 1.2 % 8 100.991 46 Accommodation and food services 6,518 22 2.3 % 41 109.220 37 Other services, except government 6,232 18 2.2 % 14 100.632 29 Government 26,518 25 9.2 % 51 93.806 47 Source: U.S. Bureau of Economic Analysis

“We have been fighting commercial for 18 years there (intersection of Whiteland and Morgantown roads). I’ve pleaded with the town council to oppose rezoning it commercial before, and I’ll be there again to ask them to say no.”

Bob Nichols, Bargersville resident who owns Nichols Cabinets in Bargersville

“This is what we’ve been waiting for for a long time. This development makes perfect sense. We are very excited.”

Greenwood Mayor Mark Myers on a $90 million outdoor shopping center that has been proposed for 105 acres off Interstate 65 at County Line Road.

“This will have a rustic farm appeal, but it will also be elegant and can serve as a venue for black tie affairs. The surroundings will make this unique.”

Mallow Run Winery marketing coordinator Sarah Shadday on The Sycamore at Mallow Run, a more than 6,200-square-foot event venue that will open by July.

“There comes a point in time in older multigenerational family businesses where family members, many of whom are in or near retirement, need to exit from their ownership in order to pursue other interests.”

Jeffrey N. Brown, Home News Enterprises president and chief executive officer, on the company’s sale to AIM Media Indiana LLC.

NOTEWORTHY Indiana Members Credit Union presented a check for $2,025 to Center Grove Schools as part of an ongoing school spirit debit card program. The partnership allows Center Grove fans the opportunity to support the athletic program by signing up for a Center Grove Trojans themed debit card.

Misty Faulkner, IMCU’s Center Grove branch manager, presented the check to Jon Zwitt, Center Grove High School athletic director, at the boys varsity football game on Oct. 9. The card is available to members at any Central Indiana location. The IMCU Center Grove Trojans debit card is free with IMCU’s free checking account and can be issued immediately. Every time the card is used, Center Grove athletics benefits.

Franklin chamber seeks nominees for annual awards

workshops/seminars

learning and growing to become better

Simons Bitzer

Dec. 2: Key Performance Indicators workshop, 8:30-10:30 a.m. at Simons Bitzer & Associates, 8350 S. Emerson Avenue, Suite 100, Greenwood. Part of 2015 Educational Seminar Series, Greg Simons will discuss KPIs, how do you decide which you need to track, how do you go about putting a KPI system in place in the business, and how do they relate to benchmarking? Cost is $41.08.

Register: http://simonsbitzer.com

required: 317-233-7232 or www.isbdc.org.

SCORE

The Indianapolis Chapter of SCORE is part of a national non-profit association offering counseling and workshops for business owners and entrepreneurs.

The Johnson County SCORE branch office is at the Greater Greenwood Chamber of Commerce, 65 Airport Parkway, Suite 140, 317-888-4856.

Workshops are conducted in the Indianapolis area.

Information/register: 317-226-7264, www. indyscore.org

The Franklin Chamber of Commerce is seeking nominations for awards to be given during the Franklin Chamber of Commerce annual awards banquet on Feb. 11.

SBDC These awards recognize and honor businesses and individuals for making a difference in the community. Nominations will be accepted until Dec. 15.

Central Indiana Small Business Award descriptions include the following: Development Center offers seminars in Central Business Hall of Fame Award: Recognizes a chamber company in business for 25 years or more.

Indiana. Registration and prepayment The award will be presented to a business based on its success in growth and stability, commitment to quality of life in the community.

Community Impact Award: Recognizes a chamber business/organization that has demonstrated outDid you know that you can read past issues of standing business success in the areas of growth, stability and commitment to quality of life.

Southside Business Exchange online?

Community Service Award: Recognizes an individual or organization that has contributed significantly to the Franklin community without intent for personal or monetary gain.

Go to dailyjournal.net, click on ETC. tab, then Magazines Nomination forms can be found at franklincoc.org/news/ or in the chamber office, 120 E. Jefferson St., Franklin.

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Desjardins Awards for Youth and Adult Financial Literacy, and second place in the Dora Maxwell Award for Social Responsibility.

Financial Center also received recognition for two of its marketing campaigns for the League’s Best Practices Award.

Financial Center First Credit Union serves consumers who live or work in Boone, Brown, Hamilton, Hancock, Hendricks, Johnson, Marion, Morgan, Putnam, and Shelby counties.

Estate gift will fund professional development series

Drs. Clifford and Paula Dietz remembered Franklin College in their estate plan with a bequest to establish the Clifford and Paula Dietz Professional Development Lecture Series.

This new endowed lecture series will bring nationally recognized, prestigious and knowledgeable leaders to campus to further the college’s mission in professional development and leadership. The lecture series will build upon the goals of the previously established Dietz Professional Development Program that engages students in pivotal leadership and service opportunities so they graduate ready to succeed in both their personal and professional lives.

They established the Dietz Center for Professional Development in 1994.

Approved Mortgage listed in Entrepreneur magazine

Greenwood-based Approved Mortgage Corp. has been ranked on Entrepreneur’s Top Company Cultures list, a ranking of U.S.-based businesses exhibiting high-performance cultures created in partnership with culture management software and service provider CultureIQ. The list placed Approved Mortgage as the 22nd in The 25 Best Small-Company Cultures in 2015 category. Approved Mortgage is recognized for creating an exceptional culture that drives employee engagement, exceeds employee expectations and directly impacts company success. The rankings for all companies were determined using employee surveys that assessed a company’s strength across 10 core qualities of culture, such as performance focus, support and innovation.

Nursing service opens Greenwood office

Adaptive Nursing and Healthcare Services Inc. and Adaptive Companion Care Services Inc., headquartered in Jeffersonville, recently expanded their service area to include Johnson, Marion, Morgan and Shelby counties with a new site at 225 S. Emerson Ave., Suite 195, Greenwood. The company’s services allow clients to live at home or with their loved ones, and out of long-term care facilities.

Info: adaptivenursing.com or 877-957-1760

Greenwood gun shop opens

Point Blank Range and Gun Shop has opened in Greenwood. The store, owned by Tom Willingham, will have grand opening events Dec. 3-6.

Point Blank sells ammunition and firearms.

The indoor shooting ranges are climate controlled, and a range safety officer is present at

all times. Firearm safety, CCW and other firearm related classes are offered and taught by professional NRA-certified instructors.

The store is at 1031 Greenwood Springs Drive behind Wal-Mart and Gander Mountain.

Whiteland FFA to receive grant from Tractor Supply

Tractor Supply Co., in partnership with the National FFA Foundation, has selected Whiteland FFA to a grant as a part of the “Grants for Growing” program.

Nine Indiana FFA chapters were selected to receive the grants based on the merit of their applications that explained how each applying chapter proposed to use the funding to aid their communities.

Meredith-Clark Funeral Home honored

Meredith-Clark Funeral Home has been awarded the 2015 Pursuit of Excellence Award through the National Funeral Directors Association. The award is presented to funeral homes that have demonstrated a commitment to raising the bar on funeral service excellence by adhering to strict ethical and professional standards as well as providing outstanding service to families and their community.

The funeral home in Morgantown has been family owned since 1930. Funeral directors Bill Meredith and Jamie Meredith have operated the funeral home since 1975.

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Hospital’s inpatient rehabilitation programs earn international accreditation

Franciscan St. Francis Health-Indianapolis has received three-year accreditation for its adult inpatient rehabilitation and stroke specialty programs by the Commission on Accreditation of Rehabilitation Facilities.

This latest accreditation is the second consecutive CARF has awarded to Franciscan St. Francis for inpatient rehabilitation. This is the first specialty accreditation for the rehabilitation center for its stroke program. The recognition represents the highest level of accreditation that can be awarded to an organization.

Daily Journal gets new owner

The parent company of the Daily Journal sold its newspapers and related properties.

Home News Enterprises, based in Columbus and owned by the Brown family, announced it reached an agreement to sell the Daily Journal and its other newspapers, Southside Business Exchange, online and commercial printing properties to a company that owns community newspapers in Texas. The new owner is AIM Media Indiana LLC, an affiliate of AIM Media Texas LLC. Both companies are managed by AIM Media Management of Dallas, where Jeremy L. Halbreich serves as chairman and chief executive officer and Rick Starks is president and chief operating officer.

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Franklin company purchased, renamed

A Franklin automotive parts manufacturer has been sold and will change names.

Compass Automotive Group, formerly Casting Technology Co., was purchased by Shipston Equity Holdings, according to a news release.

The aluminum design and casting company will be renamed Shipston Aluminum Technologies, International. B

Call 800-435-5601 .

DailyJournal.net/Subscribe

december 2015 I southside business exchange

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trends

By Rick Romell Milwaukee Journal Sentinel

Trucking industry faces severe driver shortages

F

rom the seat of his Freightliner, hauling brake rotors from Wisconsin to Ohio, bucking traffic around Chicago, regularly dodging close calls, Robert Johnson takes a dim view, generally speaking, of his fellow truck drivers.

“They’ll put anybody in a truck,” Johnson, who has 15 years at the wheel, said between bites of a sandwich and fries at a Milwaukeearea truck stop off Interstate 41. “ … Anybody who wants to drive.”

That, of course, is exaggeration. Applicants are rejected frequently. But trucking companies in fact are harder pressed than they’ve ever been to attract enough drivers to an industry that carries nearly 70 percent of all the freight that moves in the United States.

“It’s the worst we’ve ever seen,” Bob Costello, chief economist for the American Trucking Associations, said of the current

Veteran driver Brian Price is shown at Kreilkamp Trucking Inc. in Allenton, Wisconsin.

Mark Hoffman/Milwaukee Journal Sentinel

16

driver shortage.

The shortage — Costello estimates it at nearly 48,000 drivers, the great bulk of them in the long-haul, truckload sector — is being felt industry-wide.

Offering incentives Companies such as Green Bay’s Schneider, one of the country’s largest carriers, are working to make schedules more predictable for over-the-road drivers. Roehl Transport, in the central Wisconsin city of Marshfield, lets them bring along a dog or cat under its new Pet Passport Program. Kreilkamp Trucking, about 35 miles outside Milwaukee, in Allenton, has begun doing its own driver training.

“Experienced drivers are not out there, so we have to make them,” President Tim Kreilkamp said.

Most significantly, the shortage has been driving up pay. Pay rates at Schneider have risen 4 percent to 10 percent over the last couple of years, Chief Operating Officer Mark Rourke said.

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Kreilkamp, which says its drivers average $55,000 to $65,000 a year, has raised pay, too, and probably will raise it again, Tim Kreilkamp said.

Both firms pay bonuses for new drivers.

Kreilkamp’s bonuses go to truckers who bring in recruits. Schneider is paying retention bonuses of $5,000 to $10,000 to new drivers who stick with the company, something the carrier was not doing several years ago.

Nationwide, pay for long-distance truckload drivers has been increasing much faster than for production and non-supervisory employees generally, data from the U.S. Bureau of Labor Statistics show. From 2009 through 2014, the truckers’ average weekly earnings rose 19 percent — half again as much as the increase for non-supervisory workers as a whole.

That marked a sharp reversal from the previous five years, when the increase in pay for the truck drivers lagged far behind that of other workers.

But even with the gains, long-haul truckers’

pay — it averages about $46,000 a year, according to BLS — is not attracting enough people to a job with long hours and extended time away from home.

Boosting wages further isn’t the entire answer, but pay definitely needs to rise more, Costello said.

“If we’re at $46,000, $47,000 today, $48,000 — whatever that number is, because we don’t quite know — where does it need to go?” he asked. “Well, it’s got to go well north of $50,000 for sure, and probably pushing $60,000.

“But understand, you’re talking about an industry with profit margins of about 5 percent,” Costello added. “So it’s not like if you’re a fleet you can just say, ‘You know what, I’m going to do the right thing and I’m going to pay all my folks $65,000.’ Because if they don’t get that from their customers they’re going to be out of business real quick and those drivers are going to lose their jobs.” trucking, page 17

trucking continued from page 16

Worse than before Trucking has been down this road before, most recently about 10 years ago. The current shortage, however, is more severe and could rise to 175,000 drivers by 2024 if the current trend continues, Costello said.

He estimates there are about 800,000 drivers in the long-haul truckload sector, the almost entirely non-union wing of the industry, where trailers are filled with a single load from one shipper to one recipient. Other estimates place the number of such drivers as high as 1.5 million.

Truckload is a relatively easy business to enter, making for intense competition that, historically, has tended to keep the brakes on both shipping rates and wages. However, pay tends to rise during periods of labor shortages, and the current situation sees carriers facing particularly stiff challenges.

The improving economy has opened more employment alternatives for people who might otherwise be drawn to trucking, Costello wrote in a recent report.

Meanwhile, the growth in the U.S. labor force has been slowing, economist Noel Perry of FTR Transportation Intelligence, a consulting and research firm in Bloomington, Indiana, noted. When trucking demand outstrips overall growth in the workforce, Perry said, the industry increasingly has to recruit people “who are not inherently well-suited for this lifestyle.”

Good pay, at a price Which gets to a key problem: Trucking does offer relatively good pay, but at a price.

The $46,000 a year that long-haul truckload drivers average is $9,500 more than the average for production and non-supervisory workers as a whole, BLS data show. Drivers with private fleets average $73,000, according to the ATA. But the private-fleet jobs tend to go to experienced, proven drivers — and fortunate ones at that. To land those plum spots may require years in truckload, and while some have a taste for it, for many it’s a grind.

Truckers are allowed to — and do — drive up to 11 hours a day and work up to 60 hours a week. Work hours can be irregular. Drivers

By Corey Elliott Daily Journal staff writer

on the southside

Big shopping center planned for Greenwood

A

$90 million outdoor shopping center in Greenwood would bring unique shops, restaurants and other businesses to a piece of property where two past development proposals have fallen through.

Greenwood Town Center would be built on Driver Shane Haness fuels up his truck and refrigerated trailer at Kreilkamp Trucking Inc. in Allenton, 105 acres off Interstate 65 at County Line Wisconsin.

Road, with a goal of attracting passing motorMark Hoffman/Milwaukee Journal Sentinel ists. That passing traffic is untapped customers may be gone from home for a week or two at a people in their late teens are mature enough to for a new shopping center in an area primed time. handle 80,000-pound vehicles. for development, Greenwood Mayor Mark Johnson, who gets home on weekends, is Regulatory issues Myers said, and would help enhance an image making $60,000 to $65,000 annually — about Other regulatory changes could intensify of Greenwood as an upscale community.

15 percent more than when he started with the driver shortage. One imminent rule will “This is what we’ve been waiting for for a his current employer five years ago. That’s require use of electronic log books. Another long time,” Myers said. “This development good money, he said, but he’d rather be home proposed regulation would establish a makes perfect sense. We are very excited.” with his wife every night. searchable database of drivers who failed While Greenwood Park Mall and the sur“It’s a job, that’s all it is,” he said. drug and alcohol tests. rounding area provide shopping and dining for While participants across the industry agree Electronic logs could have the effect, at residents, the only comparable shopping there is a driver shortage, freight is still movleast initially, of requiring more drivers, option along I-65 is Edinburgh Premium ing. Spot-market shipping rates have even because truckers who are willing or presOutlets, 26 miles away. fallen this year, Perry said. sured to exceed the allowed limits on their Gershman Partners plans to begin construcAnd while Rourke, of Schneider, said the driving time would find it harder to do than tion on the 700,000-square-foot Greenwood company could easily add as many as 500 drivwith paper logs. A drug-and-alcohol clearing- Town Center in late 2016, the company ers right now if they were available, that would house, meanwhile, would potentially reduce announced. The center, southeast of County amount to less than 4 percent of its roughly Line Road and I-65, would be modeled after the overall driver pool because those who 14,000-driver workforce. Kreilkamp, with just Hamilton Town Center in Noblesville. failed tests at one carrier could no longer short of 400 drivers, would immediately add hide that fact from a new employer. another 20 if it could.

New regulation indeed stands to tighten shopping, page 18 Those gaps, however, could easily widen. the industry’s labor supply, Perry said.

For one thing, trucking is demographically About the plan: challenged. The average age of an over-the-road However, within a decade, he said, the situaGershman Properties wants to build a $90 tion will reverse as increasingly automated million, 700,000-square-foot Greenwood Town truckload driver, according to Costello, is 49.

Center, which would feature big name, chain trucks make driving easier and enlarge the It will take something like 40,000 new drivers retail shops and restaurants at County Line applicant pool. a year just to replace retirees. and Graham roads. The shopping and dining center would be built on 105 acres and could And as automation progresses and Add industry growth and other factors, and include a movie theater. enhances safety with measures such as disCostello estimates the industry will need about Similar centers: tance- and lane-control systems, and autoHamilton Town Center: A 667,000-square89,000 recruits per year for the next decade — foot outdoor shopping and dining location in matic braking, trucks will get bigger, Perry more than it has been attracting in recent Noblesville. The center was built in 2008 and said. Which means fewer drivers will be years. features more than 90 restaurants and shops.

The Bridges in Carmel: A 250,000-squareneeded.

The situation has the trucking association foot outdoor retail shopping center in Carmel “This is going to happen,” he said of the supporting moves to ease the current rule that that features a grocery store and office and residential spaces, which was approved in automated future. “It’s just a matter of bars drivers younger than 21 from crossing 2011.

B time.” state lines. Critics, though, question whether december 2015 I southside business exchange

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shopping

About Justus In 1910, Guy Justus started his new home building business, the Justus Contracting Company. For the next 50 years, the company built homes and developed neighborhoods that were known for their quality and value. Indianapolis’s first low maintenance communities that included lawn care and snow removal were built by Justus on the city’s east side.

In 1962 Guy’s son, Walter E. Justus, unveiled “The Crestwood Concept” and broke ground on Crestwood Village East.

The Crestwood Concept was founded in the Justus family’s mission — to plan, develop, construct and manage the highest quality housing communities while providing an affordable lifestyle for our valued customers.

The slogan, “Where Life Begins at 55,” was coined and the selling proposition of the day was “One small payment pays all!” The Crestwood Concept proved to be successful and three more Crestwood Village communities were built. At the same time, Wally Justus, the third generation leader of the company, expanded operations to include retail, commercial and hotel development.

Today, the Justus Contracting Company has been transformed into The Justus Companies, a fully integrated real estate enterprise. Walt Justus, the fourth generation president of the company, continues to contribute to the development of Greater Indianapolis and its surrounding counties with more than 20,000 Justus homes and communities.

Senior housing includes the four Crestwood Village properties on each side of Indianapolis; Wyndham Hall, a low-income option in Indianapolis; and Woodland Terrace, a luxury community that will be complete in summer 2016 in Carmel.

It also owns and manages conventional apartment complexes in Bloomington, Clarksville and Westfield, and Westwood Estates, a housing addition in Carmel. It owns and leases two office suites on the east side of Indianapolis.

The company later created Freedom Home Health & Hospice and Freedom Senior Services, which help the elderly remain in their homes.

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continued from page 17

New resident Jim McClain, right, has a drink visits with his granddaughter, Heather Keating, left, and daughter, Melanie Mitchell, in the Crestwood Village South dining room.

crestwood continued from page 7

which could include organized games like bingo, a book club or a movie night. Each building has its own community room, sun room, laundry, trash collection and mailroom.

“We want them to feel at home, like they’re part of the family. I think that’s a philosophy we’ve had throughout the company,” Groce said.

The socialization within the building means the residents and staff are paying attention to each other and notice if someone is missing or suddenly refraining from activities they used to enjoy.

Concerned neighbors can seek help or a welfare check.

“We don’t necessarily keep tabs on them, but there is a sense of community,” Groce said.

Exercise room The exercise room is run by Healthcrest Wellness staff, which also operates the community-wide wellness program. Residents who want regular exercise can get professional advice on the use of the equipment and an appropriate program for their individual condition. The staff is also qualified to help

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with therapy for residents who have specific physical issues.

“It’s nice for the residents. They don’t have to leave to get their therapy,” Groce said.

She added that Healthcrest is a feature unique to Crestwood. Free to residents, Healthcrest is a life enrichment program that blends principles from eight specific areas, including nutrition, spirituality, intellectual pursuits and emotional well-being.

“It’s our wellness program. You won’t see that in a conventional community,” Groce said.

The community also hosts groups such as the Red Hat Society and veterans’ organizations, offers Catholic mass and services with the pastor from Southside Bible Church, coordinates with IU Health to provide a weekly farmers’ market on the grounds and offers a wide variety of arts, crafts, social and fitness activities. The grounds include a new ballroom for dances.

Unlike many senior communities, the rent is paid monthly and there is no buy-in or endowment fee. All utilities except phone or cable are included, which make it an ideal choice for seniors on fixed incomes, Welch said. B

The city is considering approving $2 million in incentives to help bring the development to Greenwood, which would include upgrades to infrastructure in the area.

Greenwood Park Mall, which by comparison has more than 150 stores, is located about three miles away; but this center would include retailers different from the regional mall, Myers said. Think of stores such as shoe retailer The Walking Company, women’s clothing retailer Maurice’s and jewelry boutique store Charming Charlie, which are included in the center in Noblesville.

The new center will be much different from anything else in the city. Greenwood Town Center and the Greenwood Park Mall will be two, totally different types of shopping and dining destinations, Myers said.

At Greenwood Town Center, the idea will be to provide big name restaurant and retail chains that aren’t already at the city’s regional mall, Myers said.

Along with a movie theater, more restaurants such as Dave and Buster’s that cater to adults are the ideal fit for Greenwood Town Center, Myers said. A large box retailer the city doesn’t have could anchor the new shopping center.

At Hamilton Town Center, an IMAX movie theater and box retailers such as Dick’s Sporting Goods and Bed Bath and Beyond serve as anchors for the shopping mall, which includes shops such as JC Penney Co., a Sprint store, American Eagle and Finish Line.

Chase and KeyBank, a Great Clips and an Earth Fare natural foods store also are located at the center.Greenwood Town Center will be similar to Hamilton Town Center but with more restaurant and entertainment space, Gershman spokeswoman Debbie Davis said.

Plans for the property include a hotel, an anchor store and other retail stores, restaurants, a theater and either a pharmacy or a gas station and possibly a grocery store, according to Gershman’s website. Thousands of cars come in and out of the Greenwood Park Mall every day. And the expectation is, while Greenwood Town Center will have a constant flow of cars entering and exiting all day, the shopping center won’t draw nearly as many vehicles and visitors as the mall because it isn’t as big, Myers said. B

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