User Journey Maps

Page 1

DRAFT USER PERSONAS

Jasmin, 35

Lucille, 65

Henry, 45

Victoria, 56

Neighborhood: Tremont Education: Grad. Degree Occupation: Greenspace Development Specialist

Neighborhood: Mt. Pleasant Education: High School Occupation: Retired

BIO: Grew up in Cleveland suburbs, interested in environmentalism and wants to improve the urban ecosystem while addressing systemic inequities. Wants to bring green infrastructure ideas from major cities (SF, NYC, etc) to Cleveland.

BIO: Lived in Cleveland for 40+ years and owns her own house. Raised a family who moved away and now lives alone. Wants to buy side yard in order to take care of it and cushion her property values, but apprehensive to do so because the land is in bad shape (overgrown trees, sunken basement).

Technology Vacant Land Experience

Non-Profit

CLEVLOT

City Staffperson

Darius, 19

Activist/Resident

Tiana, 28

Neighborhood: Edgewater Education: Bachelor Degree Occupation: Real Estate Development

Neighborhood: Old Brooklyn Education: Associate Degree Occupation: Clerk for Councilperson

Neighborhood: Central Education: Tri-C Student Occupation: Rec Center

BIO: Wants to do mixed-used development that includes market rate and affordable housing, preferably near transit line. From out of state originally, but has lived in the region for a decade, looking to turn cheap land into profit.

BIO: Lives in an inner ring suburb of Cleveland. Has worked at the City for more than 20 years. Goes along with the day to day on multiple tasks. Has to field many inquiries from others about status of vacant land application and availability of vacant parcels.

BIO: Grew up in neighborhood, ambitious communityoriented individual. Wants future of the neighborhood to be better. Notices a lack of spaces for young kids to play. Neighborhood has lost a number of parks and has seen more vacant lots and houses where used to be full of families.

Neighborhood: Buckeye Education: Bachelor Degree Occupation: Development Program Manager

Technology

Technology

Technology

Technology

Technology

Vacant Land Experience

Vacant Land Experience

Vacant Land Experience

Vacant Land Experience

Vacant Land Experience

Resident

Developer

CDC Staff

BIO: Search property inventories for potential parcels to buy and develop into housing, parks, etc. Contacted often by developers and residents about various projects that require vacant land. Try to tee up different property for development.

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