THE SAN FRANCISCO HOUSING AUTHORITY ~INTRODUCES~ THE OFFICE OF THE OMBUDSMAN The Ombudsman or “Community Services Liaison” serves as an impartial reviewer of complaints levied against The San Francisco Housing Authority staff or its programs. The Ombudsman is also a versatile resource who can help resolve simple problems or provide a quick answer. The Ombudsman performs a variety of duties, including:
Identifying the appropriate staff members to answer client questions. Serving as an impartial advisor for clients experiencing problems with the agency. Assisting clients who have “fallen through the cracks.” Serving as a sounding board for client concerns about decisions made by the agency. Explaining the agency’s policies and programs. Handling requests for administrative or client case reviews. Working as community liaison with outside agencies, neighborhood groups, etc.
If you are having issues that remain unresolved please contact the SFHA Ombudsman.
Linda Martin, Ombudsman Donise S. McDaniels, Assistant to the Ombudsman 1815 Egbert Street, 3rd Floor 1815 Egbert Street, 3rd Floor San Francisco, CA 94124 San Francisco, CA 94124 Ph: 415.715.3951 Ph: 415.715.3274 Email: martinl@sfha.org Email: mcdanielsd@sfha.org