Senior_Human_Resources_Technician

JUNE 2010 FLSA: EXEMPT CONFIDENTIAL: NON-UNION

Senior Human Resources Technician

DEFINITION Under direction, the Senior Human Resources Technician performs difficult, varied and technical and confidential work required to administer human resources programs, including, recruitment, benefits administration, performs research and analysis, provides consulting services to Agency departments related to human resources programs; performs related work as required.

SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Human Resources Manager. Exercises no supervision over staff, but may assist in directing the work of other personnel.

CLASS CHARACTERISTICS The essential functions of this job include: processing personnel transactions; processing personnel requisitions and modifications either manually and/or electronically; compiling and analyzing data for reports; creating and updating personnel files; responding to inquiries made by phone or in person; training clerical staff; processing and scheduling appointments; and may be assigned to supervise clerical staff. The Senior Personnel Services Technician works directly with the public, departments and employees concerning various personnel matters. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. ďƒ˜ Processes personnel transactions by gathering, processing and preparing information for new hires, certifications, separations, reassignments, referrals, leaves of absence and other personnel matters; and by filling out forms and distributing copies to appropriate departments and individuals to ensure that all personnel actions are initiated, and that correct records are posted and maintained. ďƒ˜ Processes personnel request form and modifications by entering information into the system either manually and/or electronically to ensure that requests submitted by the





   





    

department to fill vacant positions are complete and accurate; and locating budget information for forms and position control.

Compiles and analyzes data for reports concerning employee status, probationary periods, payroll activities, certifications, referrals, registry, position control, budget, merit increases, performance appraisal; issues and tracks notifications to candidates for response; and verifies and corrects information to ensure accuracy of reports.

Creates and updates personnel files, manually and/or electronically, regarding, appointment data, verification of employment, history cards, files, payroll forms, FMLA, probationary period, retirements and health benefits, photo identification process, and other relevant information to ensure that accurate information is kept in employee files.

Processes and prepares other personnel related forms and documents such as health and retirement benefits forms, workers’ compensation or disability forms and ensures that correct procedures, rules, policies and regulations are utilized.

Responds to telephone and personnel inquiries from employees, applicants, and other interested individuals concerning various personnel related matters, such as employee benefits, leaves of absence, workers/ compensation, etc.

Processes and schedules appointments for medicals, fingerprinting, drug testing, employment verification, background check, and driver's license renewals to ensure that employee's records are completed and updated.

Creates and maintains databases and spreadsheet files of human resources activities related to department position control system, program and training schedules, tracking systems for contract grievances, employee records, appointment histories, affirmative action statistics, health and dental enrollment information, seniority rosters, employment applicant tracking, computerized reports and records maintenance, and other department specific database information.

Administers the Authority’s employee benefits programs, including plans such as retirement, health, dental, vision, life, long-term disability, employee assistance program, and Consolidated Omnibus Budget Reconciliation Act (COBRA); acts as liaison to various third-party benefits administrators and health carriers.

Schedules and conducts new employee orientations; informs new employees of benefit programs, policies, and related enrollment information. Conducts Authority-wide open enrollment for benefits; prepares open enrollment benefit materials and literature; discuss and provides forms to employees and follows up within established timeframes to ensure that payroll deductions begin.

Assists employees in processing benefit deduction issues including the beginning and ending date of coverage. Acts as a liaison in the filing and resolution of employee benefit claims.

Monitors and reconciles numerous benefit-related reports.

Collects and compiles human resources data; prepares or assists in the preparation of monthly, quarterly, and year-end human resources summary and technical reports as directed.

Assists with a wide variety of compensation and payroll related activities; researches salary and benefit information for use in the collective bargaining process, budget preparation and cost analysis.

Attends to a variety of office administrative details, such as keeping informed of departmental activities, transmitting information, attending meetings, and serving on

various task forces and committees.  Performs related support duties and responsibilities as assigned.

KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:  Principles, practices, and techniques of human resources in a public agency setting.  Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.  Record keeping principles and procedures.  Modern office practices, methods, and computer equipment and applications related to the work.  English, grammar, spelling, vocabulary, and punctuation.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff.  General employee benefits administration  Principles and practices of effective and efficient customer service.

Ability to:  Interpret, apply, explain and ensure compliance with Federal, State and local policies, procedures, laws and regulations.  Apply personnel related techniques to areas of responsibility.  Operate personal computer, specialized software applications, and programs and generate reports.  Maintain confidentiality of sensitive personal information of applicants, employees, former employees, and other matters affecting employee relations.  Maintain accurate files and records.  Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.  Communicate in a clear and concise manner verbally and in writing; proofread documents; interact effectively and courteously with staff and the public.  Identify problems and provide possible solutions, interpret and apply Housing Authority policies, procedures and rules.  Work independently with little supervision and exercise initiative and sound judgment.  Perform advanced mathematical calculations.

EXPEREINCE, EDUCATION AND TRAINING Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Requires education equivalent to the completion of 30 semester units or 45 quarter units of

college with at least 12 semester units in public or business administration or related field and; Five (5) years of verifiable increasingly responsible experience compiling and maintaining personnel records and processing and explaining employee benefits. (Experience must have been gained within the last seven (7) years).

Substitution: Verifiable professional personnel/human resources work experience performing duties as described above in a personnel/human resources department may substitute for the required education on a year-for-year basis. (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college or work).

LICENSES AND CERTIFICATIONS ďƒ˜ Possession of, or ability to obtain, a valid driver’s license by the time of appointment.

PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Authority and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures