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Individual Member
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EMPLOYMENT TRABAJO
Position Description
House Manager
Count Basie Center for the Arts
The Count Basie Center for the Arts, in the ever-growing and beautiful downtown Red Bank, New Jersey, is seeking an outgoing, service-oriented, experienced House Manager to supervise our Front of House operations
Organizational Background
Founded in 1926, The Count Basie Center for the Arts is New Jersey’s premier center for the cultural arts, and its commitment to being a diverse, equitable and inclusive (DEI) performing arts organization is at the core of our mission to Inspire, Educate and Entertain.
As part of that commitment, the Count Basie Center has established a staff DEI task force as well as a board DEI committee Our purpose is to intentionally embrace and amplify positive change toward diversity, equity, inclusion and accessibility in every area of our organization, including programming, education, staffing, board recruitment, and community engagement
The Count Basie Center is determined to provide an inclusive environment in which all who walk through our doors can do so as their most authentic selves We firmly believe that everyone of all backgrounds and identities deserves access to experience the enrichment that the arts contribute to a full life
Job Description
Reporting to the Venue Operations Manager, the House Manager is responsible for the Basie Center’s frontline, patronfacing team. This person will embody what it means to be inclusive and welcoming, and in turn will represent the highest levels of customer service to our patrons, guests, staff, and community
Key Responsibilities:
Recruit, train, schedule, supervise, and motivate front of house personnel for each of the Basie Center’s over 400 performances per year in both the historic theatre and the Vogel
Oversee ushers, ticket takers, lobby set up and program distribution for all events and performances
Oversee assistant house managers and delegate all relevant duties
Conduct pre-performance walk-throughs of the venue ensuring cleanliness and checking public areas, including restrooms, lobbies, theater, foyer, and front of building.
Act as point person for all VIP/meet & greet events Advance and coordinate VIP/Fan Club experiences with tour management, as well as distribute information to all pertinent internal staff
Manage and advance artist merchandise needs, and schedule staff as needed.
Troubleshoot and personally respond to event-related customer service issues
Handle patron seating issues and facilities emergencies
Set a positive example for usher staff by modeling professional and expert customer service.
In compliance with the guidelines of the Americans with Disabilities Act (ADA), ensure all accessibility accommodations are set before guest arrival, and assist guests with last-minute accommodations
Handle artist settlement in the absence of the Venue Operations Manager.
Work closely with Box Office to resolve seating issues and ensure customer satisfaction
Maintain a presence throughout the theatre for every performance Be proactive at intermission and following performances to handle patron inquiries.
Coordinate performance activities (timing, intermissions) with Tech Director and Venue Operations Manager
Work closely with security and concessions staff to ensure a positive patron experience
Compile information for and distribute daily performance report
Facilitate trainings and professional development for staff with outside organizations
Manage lost and found inventory and recovery
Qualifications:
At least 3 years of experience in theatre, venue, event, or restaurant management
Experience and enthusiasm for working with the public, preferably in the performing arts or hospitality industries
Strong communication, problem-solving, & time management skills. Must be able to think on your feet and work under pressure in a fast-paced, dynamic work environment
Excellent organizational skills
Proficiency with Microsoft Office suite.
Experience with Ticketmaster ticket scanners and ticketing software is a plus
Able to work non-traditional hours including nights, weekends, and some holidays
Able to stand for 4+ hours during work shifts Must be able to lift up to 50 lbs if needed
Familiarity with the Americans with Disabilities Act (ADA) and its guidelines for compliance
CPR and/or First Aid certification preferred
This is a full-time, exempt position and eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan including company match The annual salary range is $50,000 - $60,000 Interested candidates should apply on The Basie website at https://thebasie.org/jobs/ .No phone calls please.