Reform development and implementation planning

Opportunities to support events and attract investment to start, grow or relocate a small business in the Shire of Esperance were identified. These reforms included:

• Providing better information

• A business support service

• Considering automated/fast tracked approvals for selected applications

• Streamlining processes

A series of high-level actions aimed at improving the customer experience, reducing approval times and creating internal efficiencies were developed by the team. This process included identifying:

• How each reform concept linked to community and corporate aspirations?

• What would be needed to achieve the reforms?

• Who would need to be involved to drive this process?

• How long would the reform take to fully implement?

• A summary of the effort, benefit and cost involved.

The following pages summarise the overarching plan developed by the team during the Approvals Program workshop series and, where applicable, identify the reforms aligned to specific event application and approval processes.

This framework is supported by an internal and highly detailed implementation plan, a ‘live’ document that will guide the execution of specific individual tasks, and feed into a reporting mechanism that will track task completion and achievements across the organisation.