Reform area 2: Business support service (cont.)

2.6 Develop a workflow, processes, and collateral for the Event Support Function.

2.7 Continue communication and support through timely pre and post-event meetings. •••

Small Business and Events

2.8 Pre-lodgement discussion with the Development Coordination Unit for small business queries and events •••

2.9 Develop and present a series of business clinics / workshops aligned with small business needs in partnership with the Esperance Chamber of Commerce and Industry / Business Local program.

••••

1 Timeframe indicates how long the reform will take once the Shire of Esperance commences implementation of the specific actions.

Lead: External Services Support: Media and Communications, Customer Services, Records, Information Technology, Community Development

Lead: Event Support Team Support: Relevant teams e.g. Marketing and Communications, Community Development, Traffic Management, Waste, Parks and Gardens, Building

Lead: Development Coordination Unit

Support: Business Customer Service Team, Event Support Team, relevant officers

Lead: Business Customer Support Team and Business Specialist Team Support: Economic Development, Marketing and Communications

2 Return on investment describes the benefit from the point of view of the small business customer (high, medium or low) where effort is from the point of view of the Shire of Esperance.