Reform area 4: Streamline processes to improve the customer experience (cont.)

4.5 Review current fees and charges for events across the Shire’s approvals process.

4.6 Consider the health approvals process to support the opportunity for registered food businesses to operate as a temporary food business at events.

4.7 Develop a policy framework that enables additional temporary accommodation options for events.

4.8 Propose to Council an annual event sponsorship budget to attract commercial events to the Shire consistent with our strategic goals.

4.9 Create an internal workflow process on TRIM for all events.

Small Business and Events

Lead: Economic Development

Support: Business Specialist Team, Event Support Team, Financial Services, Asset Planning

Lead: Environmental Health Support: Event Support Team, External Services

Lead: Planning Support: Executive Management Team

Lead: Event Support Team Support: Economic Development

Lead: Records and Information Technology

Support: Event Support Team

4.10 Investigate a better lodgement and tracking system for business and event applications.

1 Timeframe indicates how long the reform will take once the Shire of Esperance commences implementation of the specific actions.

Lead: Information Technology Support: External Services, Marketing and Communications

2 Return on investment describes the benefit from the point of view of the small business customer (high, medium or low) where effort is from the point of view of the Shire of Esperance.