• 2012 VOL 97ISSUE JULY 10 R50. INC VAT
THE THEOFFICIAL OFFICIALMAGAZINE MAGAZINEOFOFTHE THESTATIONERY, STATIONERY,HOME HOMEAND ANDOFFICE OFFICEPRODUCTS PRODUCTSASSOCIATION ASSOCIATION
HOW TO BUY
PRINTING INKS, TONER & RIBBONS
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POWERFUL PROSPECTING TIPS
AVOID CUSTOMER ‘SHOW-ROOMING’ TACTICS
MOBILE BUSINESS TECHNOLOGY
Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month. EDITOR Mercédes Westbrook - mercedes@shop-sa.co.za
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SENIOR GRAPHIC DESIGNER Neil Caetano - neil@shop-sa.co.za SUB EDITOR Allison Botma PRO & ADVERTISING Manager Wendy Dancer - wendy@shop-sa.co.za Financial Controller Bill André - bill@shop-sa.co.za NATIONAL OFFICE Web Master: Neil Caetano New Membership: Rachel Skink Reception: Ruth Montsho BOARD OF DIRECTORS Allan Thompson, Kolok Unlimited Bill Bayley, Rexel Brian Taylor, Forms Media Independent Africa Dion Botma, Ledger Systems Gary Pickford (Finance), Advanced Channel Technologies Geoff Logan, Waltons (Pty) Ltd George dos Ramos, City Office (Pty) Ltd Hans Servas (Chairman), Honorary/Life Member of shop-sa Helen Goodson, Redfern Print Service James Sibeko, Jabatha Paper & Stationery Ryan Bidgood (Vice Chair), OfficeNational Africa (Pty) Ltd Sam Pickering-Dunn, Managing Director, Staedtler SA Wessel Germishuizen, Libri Stationery Johannesburg Office PO Box 3226, Parklands, 2121 132 Jan Smuts Ave, Parkwood, 2193. Tel: +27 (0)11 880 1147 Fax: +27 (0)11 880 1677 Email: info@shop-sa.co.za Website: www.shop-sa.co.za Cape Town Office PO Box 48431, Kommetjie, 7976 Tel: +27 (0)21 780 1209 Cel: +27 (0)78 970 7633 Email: mercedes@shop-sa.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s discretion. THE LEGAL BIT Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by
Office paper sponsored by
Member of the Audit Bureau of Circulation
PRINTED BY Colorpress (pty) ltd.
NEWS Company News 39 Facts and finances of successful products and business strategy.
SPECIAL FEATURES SSC Headquarters
Eco Pages A green sustainability update.
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The rise of Stabilo Boss
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Make your Mark 24 A look at printer inks, toners and ribbons and how they impact on your print costs and output.
MARKETING SAVVY Beware of showrooming Aki Kalliatakis offers solutions to a rising phenomenon.
Retail tips 32 Graham Bush shares how your image starts before the customer enters your retail store. BUSINESS SAVVY Business Prospecting Tips 14 John Boe explains why some sales reps stand out above the rest. Mobile Business Technology How mobile technology can impact your organisation.
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Mistrust by default 28 Gavin Moffat questions the best intentions of current service providers and their endeavours towards building client relationships.
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The Croxley story 04 08
On the road 36 How UPS uses optimisation tools for cost savings in its global parcel delivery network. PEOPLE PersonAbility 34 My Office magazine catches up with Roshana Jansen, Marketing Manager: Bytes Document Solutions. IN EVERY ISSUE Crime Alert 38 An industry sponsored page assisting in the dissemination and information networking of crime tactics currently taking place in the industry. Web buttons 33 Click to a supplier or service website quickly and simply. Product showcase 18 A highlighted showcase of office products and their descriptions available for your purchasing pleasure. Punchline 48 Send in your details and stand a chance to win with Rexel office products.
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SSC advertorial
SSC’s HQ UNDERGOES EXCITING CHANGE
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his dramatic face-lift has been achieved with a total revamp of the interior workspace whereby the old was stripped down to a shell. A new layout was developed structurally, complemented with new finishes throughout, including furnishings culminating in a streamlined office layout.
To achieve the required transformation, SSC worked closely with ispaces, a division of Empowered Spaces Architects. The brief was specific: update the office environment to a
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contemporary look and feel, while adhering to budget and a five-month time scale. It’s a credit to everyone involved that all aspects of the brief were met and the result is awesome! The newly-designed working environment has greatly improved communication between employees, considerably improving work-flow. A particularly interesting aspect is the generous use of glass in certain office and meeting areas that creates a light and transparent, high-tech customised space which still affords a certain level of privacy when required. A direct link with the company’s new identity can be found in the customised wallpapers, the branding, and accents of colour. The slogan ‘Love Stationery’ has been extended into the workspace, further enhancing SSC’s new image.
In keeping with SSC’s new corporate identity, the company’s head office premises have recently undergone a transformation, reflecting a more avant garde look that is young, smart and professional, with a go-getter ambience that is exciting and friendly.
Of particular importance is the amazing new showroom which has been created to show case all of the iconic brands that SSC distributes to leading stationers, retail outlets and pen specialists. The range of product lines and brands now distributed by SSC has grown to over 6 000. Currently, on display one can find the extensive range of products from Dahle, Durable, Helix, Herma, Jovi, Leeho, Maped, Mighty Minds, Pendaflex, STABILO, Twinlock, UHU, Esselte, Rapid, Leitz, Dymo, Rotring, PaperMate, Parker, Rolodex, Sharpie, Waterman, Royal Talens, Croxley, Lion Brand, Penguin, Sellotape, Oxford and Pharos. Silveray Stationery Company is a Bidvest Group Company. For more information visit: www.silveray.co.za or follow us on www.facebook.com/silveray.statmark. Vol 97 - July 2013
FOR TRADE ENQUIRIES: JOHANNESBURG (011) 677-0000 PORT ELIZABETH (041) 391-8600 BLOEMFONTEIN (051) 447-4641 CAPE TOWN (021) 936 5200 EAST LONDON (043) 722-3781 KWAZULU NATAL (031) 462-2081 PRETORIA (012) 523-1000
FAX FAX FAX FAX FAX FAX FAX
(011) 677-0016 (041) 374-4112 (051) 430-5912 (021) 936 5201 (043) 743-7359 (031) 462-0185 (012) 523-1044
SSC advertorial
A PART OF SOUTH AFRICAN HISTORY FOR 120 YEARS The origin of the Silveray Stationery Company goes back, via Croxley, to 1804 when John Dickinson, the company, was established by an inventor of the same name.
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mong Dickinson’s inventions was the first envelope machine, a silk-thread-lined paper to prevent forgery, and a special ‘cartridge’ paper used to load gunpowder into muzzle-loaders. Through its two paper mills the John Dickinson Company produced envelopes, business, school and industry books, writing paper and printed cards. It was also a leader in the construction and production of envelope machines.
Some 24 years after Dickinson’s death in 1869, to promote exports a J.W. Timberlake was sent to establish a South African branch in Cape Town. (A Johannesburg branch followed in 1897.) Initially stock was imported and sold directly to the customer, but Timberlake invested heavily in promoting
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Croxley, which he considered the leading name for the best quality paper and stationery products. By 1906 Dickinson had begun producing, in a warehouse, simple items such as account forms. The business thrived and in 1910 the company moved into 27 Wale Street, Cape Town, naming the landmark building Croxley House. Dickinson imported the first banker-type envelope machines in 1921 and two years later acquired the two machines and order book of ES & A Robinson (South Africa) Ltd, whose principal business was packaging. Between the two World Wars, the business continued to expand with Dickinson dominating in envelope and stationery manufacture and trading. The Croxley analysis book, account book and pen carbon book ranges became supreme. The company further expanded into paper and board, holding several lucrative agencies for printing machinery.
Because of the everincreasing competition in manufacture, in the late 1950s Dickinson decided to discontinue the paper and board operation and concentrate on ‘ownmanufacturing’. In 1966 the company merged with ES&A Robinson Holdings Ltd of Bristol and the two companies pooled resources for common benefit. The new company was named DRG (Dickinson Robinson Group) SA (Pty) Ltd, trading under the name DRG Stationery. Modern factories were constructed at Epping in Cape Town and Isando in Johannesburg and in Durban a series of moves eventually led to the Mobeni premises, which is the home of Croxley to this day. In 1979, DRG South Africa Limited listed on the Johannesburg Stock Exchange. Four years later the Dickinson Robinson Group, Bristol, sold its South African interests to Kohler Limited.
Since Kohler was primarily interested in DRG’s packaging interests, DRG Stationery was soon sold to a partnership of Walton’s Stationery Company and Central News Agency Ltd (CNA), which became Silveray Statmark Co (Pty) Ltd. In 1997 Bidvest acquired Walton’s Stationery Company, and along with it SSC. Over the 120-year company history, the range of product lines and brands now distributed by SSC has grown to over 6 000, many known from classroom to boardroom, with Croxley still heading the list. Today SSC meets the needs of consumers and suppliers through a distribution network supported by branches in Johannesburg, Durban, Cape Town, Port Elizabeth, East London, Pretoria and Bloemfontein.
For more information visit: www.silveray.co.za or follow us on www.facebook.com/ silveray.statmark. m
Vol 97 - July 2013
Stabilo advertorial
STABILO
BOSS,
THE “PEN FOR READING” HIGHLIGHTS IMPORTANT FACTS
What a career! After more than 40 years STABILO is still the world’s most-loved BOSS product.
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ith the development of fluorescent inks which, contrary to common prejudice, have always been non-toxic, in 1971 Günter Schwanhäußer, ‘father’ of the BOSS, pulled off a major coup: STABILO BOSS – the first fluorescent marker – was launched. Simply over-marking rather than underlining text sections was so much easier, it quickly caught on. Soon this highlighter was in everyone’s hands, from students to top executives. Launched as a ‘pen for reading’ the products’ brilliant career now spans over four decades and is still Europe’s number one. Impressive figures Since its launch, more than 1.9 billion STABILO BOSS highlighters have been sold around the world. That’s two every second and over 60 million a year. And to date, 108 million litres of ink have been used. Production capacity is currently up to 400 000 a day. If all pens were put together end-to-end, they could wrap around the world one and a half times. A quick look back The BOSS, with its signature flat, wedge shape, is still a model copied by generations of me-too products. But its unusual geometric shape came about by chance. The industrial designer had been
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lathing and shaping, designing and discarding rectangular, round, short and stubby, long and flat shapes, but nothing stirred his imagination. A conical cylinder made of modelling clay seemed rather promising, but it was still not revolutionary. Discouraged yet again, the designer brought the palm of his hand down sharply – and gave the BOSS its striking shape. The BOSS for the bosses The decision to name this new pen “BOSS”, without any product number, was just as unconventional and as successful as the product itself. Short, concise, and understood across the world. To launch the STABILO BOSS, Günter Schwanhäußer targeted 1 000 leading personalities from the worlds of politics and business, mailing a sample to each for his or her appraisal. In a second phase, secretariats and potential bulk buyers were also sent sample pens. The response was so overwhelming, experienced market researchers were astonished: almost no other product had ever convinced consumers straight away of its functionality, while simultaneously appealing to their emotions.
STABILO BOSS is distributed by Silveray Stationery Company, a Bidvest Group Company and is available from leading stationers and pen specialists. For more information visit: www.silveray.co.za or follow us on www.facebook.com/silveray.statmark.
marketing savvy Acknowledgment Aki Kalliatakis is the Managing Partner of The Leadership LaunchPad, a company dedicated to helping clients become more customer driven. He can be contacted at 011 640 3958, or via the website at www.DelightYourCustomers.co.za. Follow him on Twitter at @AkiKalliatakis or Leadership LaunchPad
How to avoid
customer
showrooming There is an increasingly common phenomenon in the world of retailing today – so common that it has its own term: showrooming.
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t is the practice of examining, trying out, and asking questions about products in a traditional brick and mortar retail store without purchasing them, but then shopping online to find a lower price for the same items.
It can seem like an insurmountable problem for bricks and mortar businesses, and many have reportedly gone bust because of this. In a cynical gesture, the staff at UK-based camera chain Jessop’s even put up a sign on their now-closed store windows saying “The Staff at Jessop’s would like to thank you for shopping with Amazon. Dodging tax 1% at a time.” Traditional stores need to pay larger overheads, such as rental, staff, stock and merchandise, as well as forking out for “wear and tear” of demo items and samples. Online stores have a definite cost advantage here, but also offer customers the convenience of shopping from their offices or homes and going online to read what other customers are saying about their purchase. So what are the answers? • Don’t stock items that are available online… (Can you afford to do this?) • Negotiate exclusivity with suppliers so that only your business supplies those products. (Probably won’t happen.) • Lower your prices and offer specials and discounts to compete with those online. (Slow death on the road to nowhere, but you may be able to do it with the use of vouchers, coupons or rewards.) • Develop your own online and mobile/smartphone strategy. Even if you only go halfway, and offer customers the opportunity to see comments from others online and in social media, it may help. (Expensive but viable option.) • Charge customers for advice, demonstrations, test drives and refund this when the customer actually buys. (Will make
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your customers so angry they probably won’t return.) Ban customers from showrooming using prominent signage, embarrassing them, or expelling them when you catch them. (Would any business owner be dumb enough to do this? After all, it’s not illegal.)
Perhaps the only way to counteract showrooming is to coax the customer into being willing to pay more for better value, service, delivery and experiences. This ranges from giving meaningful advice, which is impossible online. For example specialist running shoe shops analyse a runner’s performance on a treadmill, and recommend bespoke shoes that reduce injuries. Bricks and mortar store experiences can or should be… • Personal: involve human contact and offer bespoke or customised products. Warmth, empathy, and enthusiasm are essential, as is your ability to know stuff about your customers. • Entertaining: There is much you can do here, even on a limited budget, ie live demonstrations, special events, road shows, an attractive or unusual physical space or location, themed events, giving away of memorabilia. • Engaging: let them learn something new, explore, offer their views, connect with each other, or even take a role in the show. Create an emotional experience. • Boundary-Breaking: go beyond the expected, even touch on taboo subjects, (a beautiful young lady once asked me if I wanted a “Chilly Willie,” which turned out to be a chocolate and chilli ice cream). One YouTube video shows a business where, instead of trying to make their website look like a store, they have made their store look like you’re walking into a website! • Value-Creating: since customers are giving up the advantages of online shopping, what else can you offer that makes the sacrifice worthwhile? m Vol 97 - July 2013
SASCO Year Planners
SASCO year Planner The old faithful SASCO year planner has had a revamp to make it more appealing to the eye, A change of colour has done just that. Month layout from top to bottom for easy viewing Its jam packed with useful information for school , office or home. The planner is laminated for durability and cleaning. Comes with a kit that includes a water soluble marker and an assortment of stickers Size 610 x 890mm Re- order code: YPU2000
SASCO Year Planner Kit
SASCO Home planner The Home planner is laminated for durability and easy cleaning. Comes with a kit that includes a water soluble marker and an assortment of stickers Ideal for Home use and small office. Size 420 x 594mm Re – order code : YPH2000 The General Year planner Commonly know as the Leave and Absence chart Used in the work place for over 20 years. Laminated for durability and easy cleaning Complete with kit that includes water soluble marker and assorted stickers Size 610 x 890mm Re – order code: YPGU2000
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helix advertorial
How Oxford maths sets have helped youngsters reach for their dreams
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ast year, to celebrate Helix’s 125th anniversary – and a half century of supplying the inimitable Oxford maths sets to students worldwide – Helix and Silveray Stationery Company (SSC) agreed to donate a portion from each set sold to the Reach for a Dream Foundation. This has certainly inspired a greater love for maths and it certainly added up to a respectable donation in region of R100 000 which will be officially handed-over in August 2013 to help make dreams come true.
Because of the campaign’s success, Helix has decided to extend it into 2014, through SSC, South African distributor of Helix products. Since the range of Helix products are geared to help children achieve the foundation for successful careers, it is fitting that Helix should add support to the Reach for a Dream Foundation which, for almost a quarter century, has been making dreams achievable among children aged between three and eighteen years who have been diagnosed with a life-threatening disease. Helix’s own Reach for a Dream campaign is also a great opportunity for stockists to generate sales that will reflect on their philanthropy, with undoubted rub-off onto the other Helix products – from rulers, T-squares, set squares, French and flexible curves, stencils, compasses, ellipse templates, to black & white board equipment and adaptors. SSC and Helix feel privileged to be part of The Reach For a Dream Foundation’s mission to give affected children the hope to reach their dreams. The Helix range of products is distributed by Silveray Stationery Company, a Bidvest Group Company and are available from leading stationers and pen specialists. For more information visit : www.silveray.co.za or follow us on www.facebook.com/silveray.statmark.
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A copy of the Helix IP Leaflet showing more infornmation on how to spot a counterfeit Maths Set can be viewed at www.silveray.co.za
6 sales savvy
Acknowledgment John Boe - For more effective sales tips visit: http://johnboeinternational.webs.com/sales-contest
Six Powerful
Prospecting Tips
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he answer to this question is painfully simple; the six-figure sales reps understand the importance of business development and never forget to ask for referrals.
Top producing sales reps set high standards for themselves and spend the majority of their time either actively prospecting for new business or closing sales. Successful sales reps set productivity goals, establish priorities, and don’t waste their precious time hanging out in the break room or taking twohour lunch breaks. The good news is that prospecting for new business, like any other learned skill set, can be trained and developed into a habit. Tip One: Timing is everything when asking for referrals. The most effective time to ask is right after you’ve made the sale or provided a valuable service for your customer. Asking prior to closing the sale is a mistake and may even jeopardise the sale. When you ask for referrals, your goal is to get as many names written down as you can. Just keep asking... Who else? Once your advocate has given you all their referrals, go back over the list of names to get each prospect’s details. Tip Two: An advocate is a person who’s willing to go out of his or her way to recommend you to a friend or associate. Once you’re given a prospect, take the time to role-play with your advocate to demonstrate how to approach and talk to their referral. Always take the time to thank your advocates and give them feedback, or a follow up thank you card. Tip Three: Prospects, like food in your refrigerator, are perishable
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Why is it that some sales reps consistently earn a six-figure annual income while other reps, putting in the same hours, selling the same products, and trained by the same sales manager struggle each month financially to make ends meet?
and therefore need to be contacted quickly. Each day you let slip by without making initial contact with your referral dramatically reduces the probability of you making the sale. Develop the habit of contacting them within two-business days or sooner. It’s critical to have a computerised client contact management system to record your remarks and track future contacts and appointments. Relying on your memory alone is a very poor business decision that will cost you dearly. Tip Four: Make your phone calls in the morning while you and your referrals are both fresh and alert. Your objective for every call is to create interest, gather information and make an appointment. If your prospect asks you a question, get in the habit of going for an appointment rather than giving a quick response. Don’t shoot from the hip use a script so you don’t leave out key information. It’s a good idea to role-play your script over the phone with your sales manager until you sound confident and professional. Tip Five: Not every prospect will be interested or qualified financially to purchase your products or services. Successful sales reps don’t waste time chasing after low-probability prospects and know when it’s time to cut their losses and move on. Tip Six: Selling is a numbers game pure and simple. Rejection is to be anticipated as a natural aspect of the qualification process. Learn from rejection by using it as a valuable feedback mechanism. Salespeople who take rejection personally lack perseverance and seldom make the sale. Prospecting for new business is the most challenging and stressful aspect of the selling process. Selling is a contact sport and daily prospecting for new business is the key to every salesperson’s long-term financial success. m Vol 97 - July 2013
mobile technology Acknowledgment FLUX is a Proudly South African BEE compliant company and Microsoft Gold Certified Partner. Since 1998 Flux has developed technology solutions for leading South African companies, including ACSA, Siemens, Vodacom, Eskom and The Gordon Institute of Business Science. For more information contact Flux on 012 997 4145 or at hello@flux.co.za.
Mobility delivers business benefits
You can’t go far these days without hearing about mobility and how important it is for both consumers and businesses, yet company leaders still need to grasp how mobile technology can impact their organisations.
“T
he reality is that mobility is a game changing technology for business, from small businesses and entrepreneurs, through to the enterprise level firms,” says Nihan de Kock, R&D manager at Flux Interactive. “The productivity and operational benefits offered by mobile technology are not normally found in applications that are generally available, but in those apps designed specifically to streamline and improve business processes.”
De Kock notes that correctly planned and implemented mobile technology is a practical solution that delivers measurable results. Any company can find business processes that can be improved with mobile technology, but businesses with many field workers are in a prime position to exploit the advantages inherent to this post-PC world. Improved decision making and cost savings As an example, De Kock points to a Flux client that printed job cards for its field workers every day, handed them out in the morning and collected them later after the operatives had filled each with handwritten reports. These reports were then captured, photographs from digital cameras attached and the results eventually made available to the respective departmental managers. “By digitising the job-card process and empowering employees to receive and report back via mobile devices, this company not only streamlined their working processes, but also saved the business money,” adds De Kock. “Another benefit was being able to assign human resources to more important work than simply capturing data from the field workers’ hand-written reports. Most important to the executives at the company was the quick availability of information from the field. Before selecting the mobile option, they had to wait for a week or two
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before they could analyse information collected from their customerfacing employees. With the mobile solution in place, the information is available almost immediately, allowing them to make real-time decisions to best serve their customers.” There are other examples of mobility significantly changing the way businesses work. These include reducing the opportunity for fraud as well as keeping tabs on employees and assets. Even in rough terrain, new ruggedized devices are shock and waterproof resistant to ensure they can be used effectively right at the coalface. Cost decisions Naturally, one of the concerns about mobility is the cost of the hardware as well as the development of applications. When it comes to hardware, De Kock suggests companies think carefully whether they want to provide the hardware to their employees, or whether they want to adopt the BYOD (bring your own device) approach, which creates more questions around security and privacy. In terms of software, he admits that having custom apps designed and developed for every business process would be very expensive, especially for the small business and entrepreneur. De Kock advises companies to opt for a cheaper, yet very effective alternative in the form of an enterprise mobility platform. Companies can define their processes on the platform, making it available to users via the cloud and in offline environments. This changes the cost factor to a pay-per-user, per-month option which can be scaled up or down as required, allowing the company only to pay for the services they use. Most importantly, De Kock says mobility will only deliver returns if it is planned correctly and implemented effectively. Downloading the latest app may work well for the average consumer, but an entrepreneur or business leader needs to define a mobile strategy and what the business process requirements are carefully, as well as how mobile technologies can optimise it and the associated costs before taking the plunge. m Vol 97 - July 2013
product showcase
Parker Jotter 125th Edition Display Parker Jotter 125th Edition Display unit of 18 pens. 18 gift boxes supplied with the complete unit. Push-button retractable ballpen supplied with a medium blue Parker Quinkflow refill. The Parker 125th Anniversary Limited Edition is an all-metal version of the classic Jotter design. Available with a choice of 4 barrel colours, all of which go back to historic Parker Jotters. Etched patterning on the top part of the barrel, along with “Parker 125 YEARS logo”
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za
Spin & find what you looking for Includes 200 blank 2 5/8” x 4” cards with transparent card sleeves. One sleeve holds 2 business cards. 24 blue A-Z index tab dividers. Easily add/delete your cards as you wish. Open card file with high gloss finish. Tough tubular metal frame. CLASSIC ROTARY open business card file 200 sleeve, 400 card capacity Deep Green / Intense Purple
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za
Nifty Copy stand manufactured locally under the Twinlock brand. Multi functional product suitable for office and home. Polypropylene clipboard that doubles as an adjustable stand. Velcro backing for varied angle adjustments. Magnetic ruler keeps paper in place. Available in blue Re- order code: NCSA4B
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za
The perfect glue for any situation UHU the international adhesive company, has a strong experience in household and repair glue solutions since the first UHU All Purpose glue was invented in 1932. UHU now has a dedicated range of products offering its best solutions for the most frequent repair jobs around the house. Discover the possibilities of the UHU Household Repair Range by watching the education videos on the interactive website www.uhu-household.com
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
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product showcase
UHU All Purpose Power Universal power adhesive: super strong, transparent and clean. Ideal for visible gluing joints and transparent materials. Can even be used under water (pvc foils). The bond remains flexible and is resistant to UV, water, heat and frost. Toluene-free. Areas of application: Glues wood, veneers, many plastics, ceramics, china, glass, metal, leather, rubber, fabric, felt, cork, cardboard, paper, etc. Not suitable for Styrofoam, PE and PP.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Contact Liquid Universal super strong and fast contact adhesive with high initial tack. Provides a durable bond, remains flexible to absorb tension and is resistant to water, heat and frost. Toluene-free. Areas of application: Glues wood, many plastics, ceramics, porcelain, glass, metal, leather, fabric, felt, cork, foam rubber, textiles, etc. Not suitable for Styrofoam, soft PVC, PE and PP.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Contact Stick Extra strong power adhesive in a unique stick format. Clean and easy to use : the stick container allows spot, line and large applications. Bond remains flexible and is resistant to water, mineral oils, diluted acids and alkalis. Toluene-free. Areas of application: Glues most materials, e.g. wood, veneers, metal, hard and soft plastics, leather, rubber, Plexiglas®, carpets, cork, textiles, cardboard, etc. Not suitable for Styrofoam, PE and PP.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Super Glue Ultra-fast and extremely strong universal super glue. Its liquid formula is easy to spread and flows into smallest corners and joints. Areas of application: Glues plastics, china, ceramics, metal, wood, rubber etc. in seconds. Not suitable for PE, PP, Styrofoam, clothing textiles and leatherwear
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
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product showcase
UHU Super Glue Gel Extra strong super glue gel which remains adjustable for a short time. In gel form for a non-drip and clean application, also on vertical surfaces. Ideal for porous materials and when the glue should not flow away. Areas of application: Glues plastics, china, ceramics, metal, wood, rubber, etc. Not suitable for PE, PP, Styrofoam, clothing textiles and leatherwear.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Epoxy Ultra Strong Ultra high-strength 2-component epoxy adhesive for the heaviest loads (up to 3000 N/cm²). Maximum final strength is achieved through heating (not above 200°C). Working time 90 min, handling strength: 6 hours, final bond: 24 hours. Can be drilled, sanded and painted. Resistant to impact, ageing, dampness, heat and cold. Areas of application: Suitable for metal, stone, concrete, marble, china, wood, glass, duroplastics, glass-fiber reinforced plastics, rigid PVC and Styrofoam. Not suitable for PE, PP, PS, soft PVC.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Epoxy Quick Set Syringe High-performance 2-component universal epoxy adhesive for quick and reliable repairs. Easy mix syringe for an automatic glue preparation and immediate application. Dries clear. Working time: 5 minutes, handling strength: 20 minutes, final bond: 12 hours. Resistant to impact, ageing, dampness, heat and cold. Areas of application: Suitable for metal, stone, concrete, marble, china, wood, glass, duroplastics, glass-fiber reinforced plastics, rigid PVC and Styrofoam. Not suitable for PE, PP, PS, soft PVC.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU All Plastics Powerful universal adhesive for most plastics . Cold welding technology for a perfect bond. Ideal for multi-purpose domestic applications, handicraft work, repairs and model building. The hard but flexible adhesive film remains transparent. Water and temperature resistant, Toluene free. Areas of application: Glues most usual plastic materials (ABS, Plexiglas®, Hard-PVC), also in combination with wood, metal, glass and ceramics. Not suitable for PE, PP and Styrofoam.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
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Vol 97 - July 2013
product showcase
UHU Expanded Polystyrene Special transparent elastic adhesive for Styrofoam. Its adhesive film is very resistant to ageing. Waterproof formula. Toluene free. Areas of application: Glues expanded Styrofoam® also in combination with other materials, e.g. wood, paper, metal, ceramic, plaster, fabric and various plastics. Not suitable for PE and PP.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Porcelain White liquid porcelain repair adhesive. Resistant to hot water, usual household cleaners and diluted bases. Resistant to temperatures from -30°C up to +80°C Areas of application: For gluing, sealing and repairing porcelain, marble, stoneware and ceramics.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Wood Extra fast-setting wood adhesive with high bonding strength for all types of wood and wood based materials. Dries clear. Solvent free. Areas of application: Glues all common kinds of wood, wood based materials and flat laminates.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
UHU Heavy Duty Adhesive Strong, universal construction adhesive for interior and exterior use. High Initial tack 100 kg/m². Replaces nails and screws. White, elastic, gap filling and paintable. Solvent free. Areas of application: Bonds wood, metal, PVC, ABS, plaster, stone, tiles, gypsum and expanded polystyrene on concrete, stone, plaster, wood and chipboard surfaces. One side must be porous. Not suitable for PE and PP, and for places with permanent moisture.
Tel: 011 677 0000 • Fax: 011 677 0016 www.silveray.co.za www.uhu-household.com
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product showcase
Entire range of Olympus professional dictation devices awarded 6 Dragons by Nuance With a score of 6 Dragons from Nuance, producer of Dragon NaturallySpeaking speech recognition software, Olympus further strengthens its position as market leader for professional dictation solutions. It is the first time that an entire range of professional dictation devices – both mobile and stationary types–utilising the established industry standard format DSS Pro have received the maximum rating of 6 Dragons in recognition of impeccable speech recognition accuracy. If you’re looking for a device that’s optimized for Dragon then give us a call.
Tel: 0860 00 1922 Email: sales@maynards.co.za www.maynards.co.za
MATRIX Audio Portable Bass Speaker • • • • • • •
Wireless Bluetooth music streaming 3.5W of driver power Integrated mic for answering and making calls Up to 14hrs of playback Built in Bluetooth playback & volume controls Integrated answer & hang-up controls Wise resonating bass chamber
Tel: 011 248 0300 www.koloksa.co.za
WHOLESALER OF QUALITY ENVELOPES PEEL and SEAL We can be a preferred supplier to those who have a need for envelopes, we can be a preferred supplier of peel and seal envelopes to customers in sub Saharan Africa. We are based in Johannesburg , South Africa. We carry stocks of a range of international sizes envelopes such as C4 / DL / C6 / B5 / C3 / C5 etc in both manilla and white colour. We can even customise envelopes as per your requirements
Tel: 083 444 0959 • Fax: 011 869 7243 Email: narayantextiles@gmail.com NARAYAN WHOLESALER
NEW Bostik Cut ‘n Paste Whether you’re left or right handed the NEW Bostik Cut ‘n Paste pack is perfect for you! This convenient pack contains a 25g Bostik Glue Stick plus a high quality scissors which is ideal for left and right hand users. Bostik Glue Stick is a solvent free, non-toxic glue stick that is easy to use and safe for children. Two quality products in one handy pack!
Tel: 021 555 7400 • Fax: 021 552 1870 Email: marketing@bostik.co.za www.bostik.co.za
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my office magazine
Vol 97 - July 2013
product showcase
Rexel RingBinder 2 0 • • • •
Earth friendly PVC free Non-toxic Polypropylene file Available in assorted colours Carton quantity: 40
Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za
Rexel Lever Arch File PP 75mm and 50mm • • • • • •
Earth friendly PVC free Non-toxic Polypropylene file Rado lock and reinforced metal edge 75mm Carton quantity: 15 50mm Carton quantity: 20 Available in assorted colours
Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za
Rexel Giant Heavy Duty Stapler • • • •
Heavy-duty quality stapler Robust office workhorse 100 Sheet capacity Uses 66/8,11,14 staples
Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za
Inter-screws Inter-screws are ideal for many binding applications. Mainly used for menu/wine-list covers and material swatches, these screws have many other applications, such as binding documents for archiving, binding tender presentation documents and much more. These screws fit any standard punched holes, allowing anyone to bind documents on the go, without any special punching equipment. Available in both nickel and aluminium finishes. Available from 4.7mm up to 100mm in length.
® Tel: 011 433 1808 • Fax: 011 433 8863 Email: ledgersy@iafrica.com www.ledgersystems.co.za
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product feature
Make your Ink cartridges, laser toner cartridges, and printer ribbons are integral components of all printer systems - without them, printers would be rendered useless to us.
T
he defining differences in the use between ink, toners and ribbons are related to the quality of the print and its associated costs.
Typically, two separate cartridges are inserted into a printer, one is a coloured cartridge filled with the three primary colours while the other is a black cartridge. Note that while some printers have ‘three-in-one’ colour cartridges, it usually works out cheaper on your ink bill to buy the three colours, cyan, magenta and yellow, as separate refills. This is because manufacturers have included technology into their printers to stop the ink from being used once it reaches a certain level, forcing the consumer to buy a new printer toner. When buying a printer, check the cost of the ink replacement and how soon you can expect to have to refill it. Printers are
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Mark!
being sold relatively cheaply today, but may initially only come with smaller sized ink cartridges. When a refill is needed, many customers find its ink replacement can cost as much, if not more than the printer itself. Also be aware that when some printers are turned on, they clean the cartridge’s nozzles by running ink through them and splattering it on to an absorbent pad within the printer. The cycle is used to keep the tiny nozzles free of dirt, however if you are turning your printer on and off on a daily basis, this can cause a lot of wasted ink. In laser toner cartridges there is no ink but there is a toner which is a material that facilitates laser printings. Canon offers specialty toners to maximise the performance of black and white or colour printers, copiers and multipurpose machines. They also supply ecoconscious, energy-saving, quick-fixing and many other types of Canon toner cartridges.
Cartridges are more expensive than their ink based counterparts. This is because the cartridges for laser printers offer the best printing output and are faster. One can take out a large number of print outs of the same superior quality unlike in ink cartridges where the results get blurry quite quickly as the ink starts running out. For the smaller or home-based business there are alternatives to buying a printer and subsequently having to buy ink replacements – that of making use of a professional print shop. Work out the cost or savings you might make on ordering quality prints from a vendor as opposed to the convenience of printing at home.
Vol 97 - July 2013
product feature What are OEM cartridges? OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer’s name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc. For example, a genuine Epson ink cartridge is an entire system for preserving and delivering ink consistently, developed and manufactured by Epson. Epson recommends genuine Epson cartridges as they are specially formulated to consistently produce photo quality prints, guarantee the reliability of your printer and can prolong its life.
What are compatible cartridges? Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to name-brand cartridges and supplies, and allow for savings over brand-name cartridges and supplies. However there is no certainty you are getting what you are paying for or if the company is reputable. A general recommendation is to go with compatible cartridges if you mainly print text and graphics in black, you don’t need to long term archive your printouts, you print in full colour and do not strive for a 100% perfect print quality, and where a low cartridge price is of high importance to you. What are remanufactured cartridges? An environmentally aware option, these have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale. Not all cartridges can be recycled. Unserviceable rates vary widely by cartridge style and condition with single colour black virgin cartridges having the highest success rates. On average 90-95% of all virgin single colour cartridges can be serviced. As the cartridges age, this percentage gets lower. Cartridges with the highest “unserviceable” rates include most tri-chamber colour cartridges due to their design.
Nor Paper has a wide range of office supplies including toners, consumables and basic stationery items.
For all your office requirements contact us on: Gauteng: 011 011 3900 • KZN: 031 512 5080 • Pretoria: 012 432 3700 • Cape Town: 021 511 3810 Bloemfontein: 051 447 9201 • Kimberley: 053 831 1303
sales@nor.co.za
product feature What are refilled cartridges? Many well-known printer makers have come up with a solution to provide a printer toner refill for their customers which is not as expensive as an original printer toner. Refilling is carried out in a professional manner by well-known companies which take great care to ensure they do the printer toner refill job properly to ensure that quality is not sacrificed in any way. Printer Ribbons Dot matrix printers, more commonly found in offices where forms and documents are printed on duplicate or triplicate paper, those requiring high volume label printing, and some cash registers and point of sale systems use either cloth or plastic ink ribbons, depending on the model of the printer. The printer ribbon is an inked soaked strip of cloth, normally encased in a cartridge construction for easy instalment. The advantage with a printer ribbon based printer is the low printing cost and the printer ribbon does not easily dry out. This makes them suitable for printing situations where reliability is more important than the printing quality. Laser Toner Cartridges Toner cartridges are heavier and significantly larger in size compared to ink cartridges. Used in laser printers, fax machines and photocopiers, this is a dry powder or liquid substance called toner. If dry toner is used, the printer melts the toner by heat of the fuser thereby binding the toner to the paper and forming images and text. Dry toner is mainly made up of heat sensitive plastic powder. Pigments are added so that different colours can be produced by the toner. Finally, carriers are added so that the toner particles are charged and can be attracted to the right spots on the printed material. Liquid toner is mainly made up of dye or pigmented acrylic resin particles. The added dye or pigmentation is added to form the colour of the toner. Added to this is an insulating liquid in which the resin particles are hosted. Pigment inks are not absorbed by the
paper but sit on top as small encapsulated particles while dye based inks are absorbed into the paper’s fibres. This basic difference creates differences in areas such as ink stability, colour intensity and contrast. The choice of ink type depends on what result you expect and which characteristics you favour. Pigment based inks are water fast on most paper media (dye based inks start to run when wet if not printed on specially coated paper), are fast drying (up to 100 times faster compared to dye based inks), have non fading colours, a long life cycle and low bleeding on the edges of the printed colour Dye based inks are generally high in brilliance and contrast, have wide colour gamut (i.e. the range of colours that can be produced), and are less expensive. Dye based inks are more often used in monochrome printers and pigment inks in colour printers. Pigment inks should be the choice for printer owners who favour long time archival and colour stability in their printouts. Solid Ink Stick The solid ink technology is owned and developed by Xerox which currently is the only printer maker selling printers based on this technology. A solid ink stick is based on environment friendly resin (similar to crayon), contains no solvents and produces no ozone. Unlike toners and ink which are made by powder or liquid, solid ink sticks are firm, making them impossible to spill, leak or inhale. No cartridge casings made of plastics are needed decreasing the waste volume. According to Xerox this means that 90% less
packaging waste is generated compared to a toner cartridge. Solid ink printers are, together with laser printers, weak when compared with ordinary ink printers when it comes to energy efficiency. Both these printer types require that several internal parts are kept at high temperature due to the melting and fusing process that is used. If putting them into eco/ low power mode this means that a special warm up period needs to be completed before the printers can print again. Paper Ink is just one of three important factors for getting good print results. It’s of equal importance that the quality of the printer hardware and the printer paper also holds a good standard. NOR Paper is one of South Africa’s largest paper merchants and a onestop shop for all printing and allied trades, stationers and small businesses. Along with an extensive and competitively priced range of paper products, they pride themselves on delivering a high quality service to cater for all their individual client needs. Their paper range includes: Coated Paper, Uncoated Woodfree paper, Packaging Materials, and Specialised Media. What is CMYK? CMYK refers to the four inks used in some colour printing: cyan, magenta, yellow, and key (black). The “K” in CMYK stands for key because in four-colour printing, cyan, magenta, and yellow printing plates are carefully keyed, or aligned, with the key of the black key plate. m
business landscape Acknowledgment Gavin Moffat / pothole spotter / asker of tough questions / CEO advisor / strategist / trainer / speaker / (gavin@puruma.com or www.twitter.com/gavinmoffat)
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W
e are also less tolerant of being duped or lied to or being told by banks that they are with us on the tough journey of life. The exception seems to be our preclusion towards repeatedly voting for the same politicians, which seems to know no bounds. There is a recorded global shift, although predominantly among first world citizens, toward expecting more than just honesty. There is a desire to see companies consciously do no wrong. This includes physically and publicly making a decision to do the right thing, treat people in a respectful manner and not do the inevitable – that is use the phrase “but we are operating within the letter of the law”. Let me give you an example of what you should not do. My mobile service provider, which shall remain nameless, has been happily taking my money for a 2GB addon data package for a while. I recently discovered that the self-same package is available for a price far lower than what I currently pay. What should they do? A: leave it as it is because caveat emptor* rules their roost or B: tell me that the cheaper deal is available and suggest I move to that package? What would you want the brands around you to do? If you breathe the same air as me I would hazard a guess that you may want
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As a population we are becoming less interested in the messages being pushed at us through a variety of channels, particularly in the form of advertising. them to be consistently interested in your best interests. You are after all part of the reason that they have a company, employ people and continue to provide profits and taxes to the country. Now there’s the rub. The stated purpose of a business is generally in conflict with what their real purpose should be. Each of these companies views their purpose as increasing shareholder wealth. That is how it should be. It’s a little short sighted though. I believe that they should be focusing on building a company that lasts forever and in that process, their focus would shift from shortterm gains to life-long relationships. Can anyone question this? This is where extreme trust or radical honesty (a recent buzz phrase which always feels a bit extreme to me) comes into play. I need to believe that as an organisation you have my best interests at heart. Do you have the best interest of your customer at heart? Are you building a business that lasts forever? Or are you building something that will pay this month bills? Honesty pays, always. At least in my experience. m * caveat emptor - buyers risk: the commercial principle that the buyer is responsible for making sure that goods bought are of a reasonable quality, unless the seller is offering a guarantee of their quality. Vol 97 - July 2013
eco news
Green business New Look for Tuffy’s 100% Recycled Refuse Bags
Tuffy brands, the pioneers in 100% recycled refuse bags has introduced new packaging for its refuse bag range with a striking visual appearance and a consumer friendly infographic to explain ‘What’s in the bag’. “The packaging has been revised to refresh the look of the range of refuse bags with the high quality inside product remaining unchanged,” says Rory Murray, Marketing Director at Tuffy Brands. “It is important that our claim of being 100% certified recycled is clearly stated on the packaging, so that consumers can make conscious decisions on their purchase of refuse bags knowing that they are contributing to removing waste from the environment by choosing Tuffy as the only certified 100% recycled refuse bag.
“A lot of confusion exists as to what the difference between ‘recycled’ and ‘recyclable’ mean,” he says. “Our product is made from 100% recycled material and as such assists in easing pressure on landfill, the inclusion of this infographic ensures that this is explained clearly thereby influencing responsible in-store purchasing decisions and effective transference of the message that we are the SA manufacturer of 100% certified recycled refuse bag with product also being fully recyclable.” Visit: www.tuffy.co.za for more.
Connecting corporates with the youth Twenty-two year old Khethi Ngwenya, MD of SchoolMedia, a modern day media company, has a vision to shape communities by connecting them with relevant products and services and to provide corporates and government access to the youth market. SchoolMedia is a youth based, 100% black owned, company that implements development initiatives ranging from environmental awareness, crime awareness and sports development in schools. SchoolMedia places media display systems in schools and has the exclusive right to do so with the National Association of School
Governing Bodies. A key factor in his collaboration with schools is to reinvest back into them by utilising a percentage of the company’s proceeds into improving the schools. Companies today have become more involved in community projects as well as environmental projects, SchoolMedia is seen as the channel through which organisations can communicate and be seen in the youth market. For more information on SchoolMedia products and services, visit http://www. schoolmedia.co.za or call 0 11 720 7174.
eco news executive director. In fact, reading a document on screen produces more carbon dioxide (CO2) than printing out the same document. A printed document can be read over again without further emissions and can also be recycled, according to a 2006 study by Sir Nicholas Stern, head of the Government Economic Service in the United Kingdom. The Stern Review on the Economics of Climate Change tackled the effects of climate change and global warming on the world economy. Stern used his 700page document to demonstrate how paper and print have a better environmental footprint than electronic communication. Printing the Stern Review emits 85g of CO2 (one copy can be read over and over again without further emissions). Reading it on a computer for one hour emits 226g of CO2 every time. Burning the Stern Review to CD is estimated to emit 300g of CO2 for every copy Burning it to DVD is estimated to emit 350g of CO2 for every copy Don’t let corporate ignorance cause a paper jam The Paper Manufacturers Association of South Africa (PAMSA) is asking businesses to change their attitude to paper by shredding the misconceptions they have about paper. Day in, day out, we are faced with messages about the harm that paper does to our environment. More often than not, these messages can be found in two places: at the bottom of emails and from service providers informing you of their move from postal to electronic distribution of documents. Keeping it on screen is not going green: “While the paper industry cannot swim against the digital tide and the convenience of receiving such documents electronically, the electronic distribution of information should not be touted as being more environmentally friendly than print,” says Jane Molony, PAMSA
E-waste is the fastest growing component in the municipal stream: Greenpeace has identified electronic waste as the fastest growing component of the municipal waste steam”. Hans Wegner, chief sustainability officer of the National Geographic Society notes, “We don’t know the environmental impact of saving a document on a server for ten years or more. And we have no idea of the impact of extracting finite resources to make electronic devices that cannot easily be recycled safely and practically.” But what about all the trees that are killed to make paper? Few people realise that all paper in South Africa is produced from plantation-grown trees, recycled paper or bagasse (sugar-cane fibre). Some 600 million trees across 762,000 hectares are specifically farmed for use in pulp and paper manufacturing, just as maize was planted for your cereal and wheat for your bread.
“Contrary to popular and often misinformed belief, the fibre used to make paper products is not sourced from the wood of rainforests, indigenous or common garden trees,” notes Molony. As massive sinks for atmospheric carbon, forests mitigate greenhouse gas emissions by absorbing CO2 and releasing oxygen through the natural process of photosynthesis. South Africa’s timber plantations lock up 900 million tons a year of CO2, which is a massive environmental service and a key means of mitigating climate change. If it were not for the pulp and paper industry operating world-wide for the last 150 years the CO2 levels in the atmosphere would be 5% higher (about 0.5 degree) than they are at present. Over 80% of South African plantations are certified by the Forest Stewardship Council (FSC), ranking it as the highest level of international certification in the world. FSC’s Chain of Custody tracks certified material through the production process – from the forest to the consumer, including all successive stages of processing, transformation, manufacturing and distribution. Please consider the environment before NOT printing this: “While PAMSA certainly does not advocate wasteful printing, we ask that paper and printing, and the environment, be treated with respect.” PAMSA’s Green Office Week Tips • Buy locally manufactured paper that is FSC-certified. This way you can be assured that the paper is produced from sustainably managed plantations. • Recycle your paper, keeping it dry and away from other waste and have it collected regularly. Visit www.mywaste. co.za • Be responsible with your electronic waste. Do your research and find reputable e-waste recycling companies that you know will handle your old computers and printers with the environment in mind. m
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®
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Till slips don’t lie. NOR Paper Thermal point of sale paper rolls proves the point.
For all your thermal point of sales requirements contact us on:
Gauteng: 011 011 3900 • KZN: 031 512 5080 • Pretoria: 012 432 3700 • Cape Town: 021 511 3810 Bloemfontein: 051 447 9201 • Kimberley: 053 831 1303
sales@nor.co.za
r e t a i l s satvr av p y
The all-new Digital Recorder
Acknowledgment Graham Bush, visit www.thebushkitchen.co.za for more information
t n o r f r u o Is y g n i l l e s e g pa ? s r e p a p s new
I
nternational magazines spend a huge amount of money on their front cover so that the consumer chooses theirs over the competitor. The cover of a journal projects the image and contents contained therein, enticing you to buy! The same goes for a retail business. If it is a headline that sells newspapers, and a picture of a beautiful woman that sells fashion magazines, what then is your ‘Headline’. Your store is one of many in town that the consumer can choose to shop at, so what image are you projecting to entice the prospect to enter your store, because quite frankly, you are selling what your competitor is selling!
We’ve heard it again and again - “You never get a second chance to make a first impression” and research shows us that 83% of a Customers’ first impression is through sight! The ‘First Moment of Truth’ is a legendary phrase popularised by Procter & Gamble ex CEO, AG Lafley, who in a 2002 letter to shareholders defined it as the moment “when consumers stand in front of a store shelf and decide whether to buy a P&G brand, or a competing product.” The personal care and cleaning product giant strived to see the shopping and buying process from the eyes of the consumer. They used this information to maximise the effectiveness of packaging, marketing and selling their household products. Your image starts before a customer enters your store. For the retailer, developing a powerful image provides the opportunity to embody a single message, and that is to stand out from the competition and be remembered. m www.shop-sa.co.za
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personability Bytes Document Solutions is Africa’s leading technology and services company offering the widest portfolio of offerings through three independent business units, Xerox, LaserCom and NOR Paper. As the largest Xerox distributor in the world, it services 26 sub-Saharan African countries and, as a division of Bytes Document Solutions, is its biggest contributor with revenues in excess of R1.8 billion.
Q&A
with Roshana Jansen
Reaching for the stars
P
lease meet Roshana Jansen, Marketing Manager: Bytes Document Solutions
“I grew up on the Cape Flats with two brothers and a single mother. Life was not always fun and we could not always have the things we wanted. Possibly one of my favourite memories from that time is that of my grandmother walking me up and down the roads of Bonteheuwel showcasing her “light-skinned” granddaughter! Today, I am married and have two fantastic children aged 12 and 6. Since moving to Johannesburg my career has developed fast, although I still feel I have quite a way to go and there are many things I still want to achieve.” What is your life’s motto or personal brand? Be yourself unapologetically. Use three words to describe yourself Compassionate, freethinking, CRAZY!
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What is your business philosophy? Sometimes even when it ‘ain’t broke’, it always needs refreshing. Ignore progress at your peril. Briefly describe the highlights of your working career. My experiences have been defined by the people and environments in the workplace - in particular, Konni Hofericheter. For a man of his advanced years, he remained a gentleman and a compassionate leader in touch with current trends, and with a real respect for people’s contributions. What has been your greatest lesson in life? Love yourself. Tell us about a highlight in your career? I am very proud to be a member of the Altron Young President’s Club. In your opinion, what competencies should a leader have? A good leader understands different people require different management styles to get the best out of them. Using one style to manage a group is a sure-fire way to isolate members of a team and create a severely dysfunctional environment. Where will the most significant growth occur in your company? Managed Print Services is an enormous growth trend for Xerox. At Nor Paper, we have new products that will ensure growth in that business. At LaserCom, we have positioned ourselves as a Communications Partner to our clients which bodes well for long term engagement across new revenue streams. What is the one thing you can’t do without? My cell phone. How do you spend your Sunday’s? Cooking! What is your favourite website? Facebook.
What is your favourite retail store? Zara. What was the last new thing you bought? Very fancy shoes for my husband. What is your favourite song currently? Anything from Bruno Mars. Do you have a hobby outside of work? Dancing. What car do you drive and why? Mercedes A Class, for its reliable quality. Favourite social beverage? Gin & Tonic. What is your favourite perfume? Very Hollywood by Michael Kors. Tell us something about yourself, we didn’t know. I was a working actress at age 11. How are you ‘proudly South African’? No matter what, singing our anthem always gives me a lump in my throat. Describe your dream life in six words Giving time and energy to others. After being interviewed for this article, Roshana Jansen was appointed as Web Content Manager for the Bytes Technology Group in the Marketing: Shared Services Division.
Vol 97 - July 2013
On the road
Tools to
Deliver
In a sense, all business boils down to math. But some companies have tougher equations to solve than others.
A
t UPS, the average driver makes about 120 deliveries per day, says Jack Levis, the shipping giant’s director of process management. To figure out how many different possible routes that driver could travel, just start multiplying: 120 * 119 * 118 * . . . * 3 * 2 * 1. The end result, Levis likes to say, far exceeds the age of the Earth in nanoseconds.
If that number sounds big, imagine having to make those calculations for 55 000 drivers every day. Until recently, UPS used a software tool that gave drivers a general route to follow but allowed wide latitude for human judgement along the way. Over the next five years, however, the company will roll out widely a more exacting algorithm designed to steer drivers away from well-worn paths towards often counterintuitive routes calculated to make delivery faster. Called ORION, or On-Road Integrated Optimisation and Navigation, UPS’ data-drenched route optimisation tool aims to deliver the best answer yet to the traveling salesman problem, the classic computational conundrum that shows just how hard it is to find the shortest distance among a series of points on a map. The size of the numbers involved means simple arithmetic is out.
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my office magazine
Instead, ORION depends on heuristics, the field of math and computer science devoted to finding answers that are good enough, and that get better based on past experience. Of course, finding the shortest distance is only one of many variables in play for UPS. Promised delivery times, different types of customers and the types of packages being delivered and picked up are just a few of the additional factors ORION must take into consideration. And Levis is quick to emphasise that UPS doesn’t discount the value of driver wisdom accumulated during years on a route. The best system, he says, is one that relies on both human and algorithmic intelligence, not just one or the other. Still, computers simply have far more raw calculation power than humans. That capacity combined with the massive amount of data needed to feed that brainpower are what Levis hopes add up to superhuman intelligence: “How do we come up with ways that are better than what humans would have come up with on their own?” Here’s a few more numbers that play into the math behind UPS’ quest for efficiency: $30 million—The cost to UPS per year if each driver drives just one more mile each day than necessary. By that same logic, the company saves $30 million if each driver finds a way to drive one mile less. 15 trillion trillion—The number of possible routes a driver with just 25 packages to deliver can choose from.
As illustrated by the classic traveling salesman problem, the mathematical phenomenon that makes figuring out the best delivery routes so difficult is called a combinatorial explosion. 55,000—The number of “package cars” (the brown trucks) in UPS’ US fleet. If the figures involved in determining the most efficient route for one driver are astronomical in scale, imagine how those numbers look for the entire fleet. 85 million—The number of miles Levis says UPS’ analytics tools are saving UPS drivers per year. 16 million—The number of deliveries UPS makes daily. 30—The maximum number of inches UPS specifies a driver should have to move to select the next package. This is accomplished through a meticulous system for loading packages into the truck in the order in which they’ll be delivered. 200 million—The number of addresses mapped by UPS drivers on the ground. 74—The number of pages in the manual for UPS drivers detailing the best practices for maximizing delivery efficiency. 100 million—The reduction in the number of minutes UPS trucks spend idling thanks in part, the company says, to onboard sensors that helped figure out when in the delivery process to turn the truck on and off. 200—The number of data points monitored on each delivery truck to anticipate maintenance issues and determine the most efficient ways to operate the vehicles. m Vol 97 - July 2013
pod17521
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crime alert
Aftermarket warned to ignore letters sent out to trade show exhibitors falsely requesting updated trade show details. Letters are once again being sent by Mexico-based company Expo-Guide to those who have exhibited at Remanexpo events, asking them to validate and update their company details in a bid to scam them out of thousands of pounds. Signed by Oscar Guerrero, the letter states that “the update of your already existing entry in the exhibitors directory is essential to guarantee problem-free communication to all visitors seeking contact with your company and ensure that only accurate data are published”. However, the small print reads that by signing the form, the respondent agrees to be published as an advertisement on Expo-Guide’s website “for the next three years, as a full sized insertion” at a cost of €1,271 ($1,645) per year. The letter also states that it was “Organised by: Messe Frankfurt GmbH”, which is not the case, and Expo-Guide has no affiliation with Messe Frankfurt. The company has been operating for many years and regularly targets thousands of companies worldwide. Source: the Recycler Phishers are trying everything they can to improve their chances of harvesting user credentials. They are known for experimenting with different fake social media applications in a desperate move to lure users. One phishing site used an image of a girl along with the Facebook Like button. After clicking the button, users are prompted for their Facebook login credentials in order to “like” the photo. After the credentials are
entered, the phishing site acknowledges the login and asks users to click another Like button. The button is placed beside a fake number indicating the number of likes already gained. The phishing site was hosted on servers based in Amsterdam, Netherlands. Another example is a phishing site spoofing the Facebook login page that claimed to have several new features for Indian users. The phishing site called itself “Chehrakitab” which is Hindi for “Face Book”. In another, the Facebook 2013 Demo phishing example explains that the site is under construction although users can still login. If users fell victim to the phishing site, phishers would have successfully stolen their information for identity theft. Internet users are advised to follow best practices to avoid phishing attacks: • Do not click on suspicious links in email messages • Do not provide any personal information when answering an email • Do not enter personal information in a pop-up page or screen • Ensure the website is encrypted with an SSL certificate by looking for the padlock, “https”, or the green address bar when entering personal or financial information • Use comprehensive security software such as Norton Internet Security or Norton 360, which protects you from phishing scams and social network scams • Exercise caution when clicking on enticing links sent through email or posted on social networks For more information visit: http://www.symantec.com/connect/ blogs/phishers-new-fake-social-media-apps
Platinum sponsors:
Gold sponsors:
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Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry To sponsor the Crime Alert page contact 011 880 1147 REPORT CRIME AT info@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 8801147 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics.
38
my office magazine
Vol 97 - July 2013
Source products here A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS BSC Stationery - Treeline PaperGeni Rotunda ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd - Correction Fluid, Glue sticks & Super Glue BSC Stationery - Treeline, Bantex, BIC, Bostik, Ponal, Pritt, Pentel, Faber Castell, Staedtler Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ADHESIVE NOTES 3M SA PTY Ltd - Post-it ® BSC Stationery - Stick ‘n Notes
40
ART, CRAFT, GRAPHIC AND DRAWING MATERIALS BSC Stationery - Treeline, Pentel, Pilot, Henkel, Bostik, Staedtler, Faber Castell CTP Stationery - A4 coloured poster boards Faber Castell - Comprehensive range Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint
B BAGS AND CASES Bantex - Moulded pencil cases BSC Stationery - Treeline, Penflex, Gotcha, Staedtler, Bantex Flip File - Business cases. Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES BSC Stationery - Eveready Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries
BIN RANGE Bantex - Waste paper bins Krost Office Products
BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers Beswick Office Products - Fellowes BSC Stationery - Treeline, Rexel, Bantex CTP Donau - Donau files and slide binders, A4 poster board Martin Yale Africa - Comb, Wire Parrot Products - Parrot Comb Binding Machines Rexel Office Products - Rexel and GBC W Vos & Co - Renz covers & combs, ringwire BINDING MACHINES AZ Trading - DSB, Neorel Beswick Office Products - Fellowes Martin Yale Africa - Martin Yale Parrot Products - Parrot Comb Binding Machines Rexel Office Products - GBC and Rexel ranges W Vos & Company - Renz. BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards BSC Stationery - Bestboards, Pentel, Pilot, Artline, Penflex CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your specification. Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories BOOK COVERS Bantex - Book Covers CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper
Freedom Stationery Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart BOOKS AND PADS Bantex - Hard and soft cover noted range BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books BOXES AND CARTONS Beswick Office Products - Bankers Box to Boxes and Cartons CTP Stationery - Archiving Systems Rexel Office Products Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products
C CALCULATORS BSC Stationery - Treeline, Kaiser, Sharp Freedom Stationery Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar Rexel Office Products - IBICO CALENDARS CTP Stationery - Diaries assorted sizes
Effortless binding with perfect my office magazine 40 results
Vol 97 - July 2013
CombBind C12
CombBind C20
CombBind C340
CombBind C150 Pro
buyer’s guide CALLIGRAPHY Max Frank - Artline
See page 46 for contact details COMPUTER HARDWARE Kolok Unlimited - Blazer UPS systems, Geha (Interactive white boards)
Canteen Kolok - Tea, Coffee, milk etc, Sunbeam(appliances), Cleansui (water filters and refills) Carbon Paper and films RBE - NCR Business Books CD’S, DVD’S AND DISKETTES Kolok - Verbatim, Kenon
EMBOSSERS AND ENGRAVING Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec
CORPORATE STATIONERY & GIFTING Star Stationers and Printers CRAYONS AND CHALKS BSC Stationery - Treeline, BIC, Henkel, Faber Castell, Staedtler Faber Castell - Wave crayons and pastels Freedom Stationery - Marlin Palm Stationery Manufacturers - Chalks and Crayons
CLIP BOARDS Bantex - PVC and moulded plastic CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard CLIPS, FASTENERS AND PINS Bantex - Paper clips Freedom Stationery - Marlin Grip Binders Essentials, Stephens, Penguin Tidy Files - Filing solution COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES Beswick Office Products - Fellowes Kolok - Verbatim, Kenon Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING Beswick Office Products - Fellowes Pyrotec - Tower computer cleaning range Kolok - ComputerCare COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files KMP - for computer consumables Kolok Unlimited - Penguin (Ribbons, Toners, Inkjets,) ,Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels
www.shop-sa.co.za
WireBind W20
MultiBind 230 Comb & Wire
E
Power Stationery-Powerstar
D
ENVELOPES AND MAILING BSC Stationery - Leo Envelopes, Jiffy CTP Stationery - Commercial envelopes Global envelopes Grafton/Star KZN ENVELOPES Merpak Envelopes - Simplistic, full range of printed and plain envelopes Narayan Wholesaler - Wholesaler of Quality Envelopes, Peel and Seal PaperGeni RBE - Papersmart
DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux Bantex - Comprehensive range - moulded plastic BSC Stationery - Treeline, Bantex Freedom Stationery - Marlin Krost Office Products Ledger Systems - Falcon Products Rexel Office Products - Rexel Eco Range
ERASERS & ERASING / CORRECTION FLUIDS BIC South Africa (Pty) Ltd - Tippex tape, bottle and Pen BSC Stationery - Treeline, BIC, Artline, Faber Castell, Pentel, Pilot, Staedtler, Pritt Freedom Stationery - Marlin Max Frank - Uni Palm Stationery Manufacturers - Tape/Erasers Pentel S.A (PTY) LTD - Hi-Polymer and Ain eraser, correction tape and pens Power Stationery-Powerstar
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DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand Hortors Stationery - Legal diaries Rexel Office Products - NOBO planners, refills and T-card kits South African Diaries - For all your diary needs DICTATION - TRANSCRIPTION Olympus Audio S.A - Digital Voice Recorders, Transcription Kits and Accessories. Powerhouse Dictation for Philips - Dictation, transcription, meeting recording, mini-tapes, foot pedals, accessories DRAUGHTING AND DRAWING OFFICE SUPPLIES CTP Stationery - A4 Poster Boards
F FAX ROLL MANUFACTURERS Rotunda Files and filing African Filing Systems - Top retrieval filing and arching products Bantex & Viking - All filing and storage BSC Stationery - Treeline, Bantex Mobifile CTP Stationery - Full range of quality DONAU brand Flip File - Executive display files, expanding files, Document folders, dividers Freedom Stationery - Edo / Unifile Palm Stationery Manufacturers - Lever arch, Ringbinder files, Manilla flat folders Grafton/Star Kolok - Geha (Binding machines)
www.rexelsa.co.za41 my office magazine
ClickBind 15
ThermaBind T400
Source products here Palm Stationery Manufacturers - leaver arch, ring binder files, manilla flat folders. Pentel S.A (Pty) Ltd. - Display book Vivid, document file, clip file and presentation file Rexel Office Products - Prima and Rexel ranges Specialised Filing Systems - Top Retrieval, Archive and Off-Site Tidy Files - Filing solutions
Bantex - P.P and Manilla board BSC Stationery - Treeline, Bantex, Flip File CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Palm Stationery Manufacturers Grip Binders Rexel Office Products - Rexel, Mylar and Prima board
FOLDERS Bantex BSC Stationery - Treeline, Bantex CTP Stationery - DONAU Brand Freedom Stationery - Marlin Palm Stationery Manufacturers - View files, polypropylene & board folders Tidy Files - Specialised
INKS KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry.
FORMS - LEGAL AND MISCELLANEOUS Hortors Stationery - complete range of custom, company, miscellaneous, magisterial, etc. FURNITURE - OFFICE & SCHOLASTIC Krost Office Products - accessories New Era Office cc - Specialising in all office furniture desks, chairs, credenzas, boardroom tables, etc Reboni Furniture Group - Manufacturing and distribution of educational and office furniture Specialised Filing Systems - Cabinets, Shelving and Hi-Density
42
G GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Martin Yale Africa - Martin Yale Rexel Office Products - SmartCut and ClassicCut W Vos & Co - Ideal
I INDEX TABBING AND DIVIDERS 3M SA - Post-it flags, Flag pen and highlighter
Rexel Office Products - GBC and Rexel ranges W Vos & Co - PEAK & Renz. LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Beswick Office Products - Fellowes Kolok - GEHA, Penguin laminating pouches and rolls Martin Yale Africa Parrot Products Rexel Office Products - GBC LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc LETTER TRAYS Bantex & Viking Krost Office Products
J
M
Janitorial Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.
MAILING TUBES CTP Stationery
L
LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System
MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard BSC Stationery Sales - Treeline, Collosso, Penflex, Artline, Maxi, Pentel, Pilot, Bic Faber Castell - Permanent and non permanent Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar
LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace Beswick Office Products - Fellowes Kolok - GEHA and Galaxy
MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery-Powerstar
Martin Yale Africa - Fujipla Parrot Products - Parrot A4 and A3 Laminators
MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute
LABELS BSC Stationery - Treeline, Tower, Midmadex Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Specialised Filing Systems - Filing Tidy Files - Filing solutions
Simply faster to the finish... TM
Introducing the new line of Fusion Laminators
42
Vol 97 - July 2013
my office magazine
Fusion 1000L
Fusion 1100L
Fusion 3000L
buyer’s guide
See page 46 for contact details
books and other legal registers Ledger Systems - Falcon products
N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/ Numberer (manual/electronic), Trodat
O OFFICE ERGONOMICS Beswick Office Products - Fellowes Back/Wrist/ Foot support; Notebook riser stand Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repititive strain injury) Office Furniture IXAXA Office Furniture - Office furniture (Desks and Chairs) from reception to CEO’S office OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. - Overhead film, transparency, multimedia Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO
Kolok Unlimited - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Power Stationery-Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Martin Yale Africa - Martin Yale W. Vos & Co - Ideal PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch BSC Stationery - Treeline, BIC, Faber Castell, Pilot, Pentel, Uni, Staedtler, Henkel Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil. Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Faber Castell - Extensive range, beginner to artist Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead various grades
P PAPER AND BOARD Antalis South Africa - Office paper and packaging solutions Bantex - Cube refills BSC Stationery - Apex Paper - Typek,Rotatrim CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star
PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo BSC Stationery - Treeline, BIC, Faber Castell, Pilot, Pentel, Uni, Staedtler, Henkel, Lexi, Penflex Faber Castell
PEN CARBON BOOKS BSC Stationery - Treeline, RBE Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY Bantex - Telephone Management, Conference and Filing CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners
43
POINT OF SALE PRINTER ROLLS PaperGeni Rotunda PRINTING Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware) PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATIKMP - For computer consumables. Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons)
www.rexelsa.co.za43 my office magazine
www.shop-sa.co.za
Fusion 3100L
Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens
Fusion 5000L
Fusion 5100L
Source products here Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung PUNCHES AND PERFORATORS Bantex - Plastic and Metal Beswick Office Products - Kangaro BSC Stationery - Treeline, STD, Bantex, Rexel Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Power Stationery-Powerstar Rexel Office Products - Rexel
R 44
RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery-Powerstar Penflex - PENFLEX rulers
S SCHOLASTIC SUPPLIES Bantex and Faber Castell BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic
44
cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery-Powerstar Rexel Office Products SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes Beswick Office Products - Fellowes Kolok - GEHA entry level and high-end shredders Martin Yale Africa - Intimus, Martin Yale, PaperMonster Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range W Vos & Co - Ideal. SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals SPIKE FILES Grip Binders
STAMPS, STAMP PADS AND INKS Rubber Stamp & Engraving Co - Trodat, preinked stamps, stamp and fingerprint pads STAPLING MACHINES AND STAPLES Bantex Beswick Office Products - Kangaro BSC Stationery - Treeline, STD, Bantex, Rexel Freedom Stationery - Marlin Krost Office Products Interstat Agencies - Genmes Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range STATIONERY SUNDRIES - SCHOLASTIC BSC Stationery - Treeline, Pritt, Henkel, Staedtler, Pentel, Pilot, BIC, Bantex, Faber Castell, Artline, Penflex CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery-Powerstar STENCILS Freedom Stationery STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Specialised Filing Systems - Filing Tidy Files - Filing solutions
T TAPES 3M SA (Pty) Ltd. - Brand Scotch® MagicTM BSC Stationery - Sellotape, Brother Freedom Stationery Palm Stationery Manufacturers TELECOMMUNICATIONS NIKKI Distributors - Siemens office phones TELEX ROLLS AND TELETEX PAPER Rotunda
Vol 97 - July 2013
my office magazine
STACK
SHUT
DONE
Autoplus 60 X
Autoplus 80 X
Autoplus 100 X
buyer’s guide
THERMAL ROLLS Rotunda TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities
See page 46 for contact details
TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range
V VISITORS BOOKS/REGISTERS Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers
45
DID YOU KNOW? • Buyers Guide is an affordable way of highlighting your brands while also introducing up and coming new stockists to the trade. • The Buyers Guide is a valuable sourcing tool to market your business and the brands that you carry. • Contact Wendy to book space on wendy@shop-sa.co.za or Tel: 011 880 1147
www.rexelsa.co.za45 my office magazine
www.shop-sa.co.za
Autoplus 175 X
Autoplus 250 X
Autoplus 500 X
Autoplus 750 X
contact details here 3M
Interstat Agencies - Port Elizabeth 011 844 9202
PvtBag X926, Rivonia, 2128
(
041 453 2558
Box 27693, Greenacres, 6057
(
011 011 3900
info@papergeni.co.za
7
011 806 2388
Customer Serv: 0800 118 311
7
041 453 8504
pe@interstat.co.za
7
011 011 4099
www.papergeni.co.za
African Filing Systems
Parrot Products
IXAXA Office Furniture
(
011 896 5279
www.africanfiling.co.za
7
086 540 6892
info@africanfiling.co.za
Antalis South Africa (Pty) Ltd
(
011 392 3628
14 Isando Road Isando
(
011 607 7600
debbie@parrot.co.za
IXAXoffice@gmail.com
7
011 615 2502
www.parrotproducts.biz
Penflex
Kemtek Imaging Systems
(
011 688 6000
Box 6893, Johannesburg, 2000
(
011 624 8000
Box 86173, City Deep, 2049
(
021 521 2400
Box 36964, Chempet, 7442
7
011 688 6162
marketing.office@antalis.co.za
7
0866 101 185
labelling@kemtek.co.za
7
021 521 2402/3
info@penflex.co.za
Antalis South Africa (Pty) Ltd - Cape Town (
021 959 9600
7
021 959 9640
Box 19231, Tygerberg, 7505
Antalis South Africa (Pty) Ltd - Durban (
031 714 4000
7
031 700 9253
Box 284, Umhlanga, 4320
Antalis South Africa (Pty) Ltd - Pretoria (
012 379 0060
7
012 379 0052
Box 4013, Pretoria, 0001
Antalis South Africa (Pty) Ltd - Bloemfontein (
051 447 8681
7
051 447 6765
Box 1795, Bloemfontein, 9300
Antalis South Africa (Pty) Ltd - Port Elizabeth (
041 486 2020
7
041 486 2219
Box 9088, Estadeal, 6012
Antalis South Africa (Pty) Ltd - Pietermaritzburg (
033 386 2078
7
033 386 2078
Box 1425, Pietermaritzburg, 3200
Antalis South Africa (Pty) Ltd - Botswana (
00267 391 2139
7
00267 397 5459
Box 1705, Gaborone
AZ Trading
Kemtek Imaging Systems - Cape
Pentel S.A (Pty) Ltd
(
021 521 9600
Box 181, Cape Town, 8000
(
011 474 1427/8
Box 202, Crown Mines, 2025
7
021 551 5032
brenth@kemtek.co.za
7
011 474 5563
www.pentel.co.za
Kemtek Imaging Systems - KZN
Powerhouse Dictation
(
031 700 9363
Box 15685, Westmead, 3608
(
011 887 1056
info@speech.co.za
7
031 700 9369
Sandim@kemtek.co.za
7
086 555 3833
www.speech.co.za
Kemtek Imaging Systems - PE
Power Stationery
(
041 582 5222
Box 15685, Westmead, 3608
(
032 533 4003
Box 1305, Verulam, 4340
7
041 582 5224
clinth@kemtek.co.za
7
032 533 3254
powersta@netactive.co.za
Kemtek Imaging Systems - PTA
Pyrotec
(
012 804 1410
PO Box 816, Silverton, 0127
(
021 787 9600
PvtBag X1, Capricorn Square, 7948
7
012 804 4286
johlettat@kemtek.co.za
7
021 787 9791
tower@pyrotec.co.za
RBE Stationery Manufacturers (Pty) Limited
KMP (
021 709 0190
Box 183, Steenberg, 7947
(
011 793 7321
7
021 709 0199
kmppty@iafrica.com
7
011 793 7348
Kolok Unlimited - Head Office
sales@rbe.co.za www.rbe.co.za
Reboni Furniture Group
(
011 248 0300
Box 4151, Johannesburg, 2000
(
086 173 2664
www.reboni.co.za
7
011 248 0381
infojhb@koloksa.co.za
7
086 627 7737
sales@reboni.co.za
Kolok Unlimited - Cape Town
Redfern Print Services - Cape Town
(
021 597 2700
Box 6385, Roggebaai, 8012
(
021 552 9680
Box 403, Milnerton, 7435
7
021 297 2799
infoctn@koloksa.co.za
7
021 552 9681
sales@redfern.co.za
Redfern Print Services - Durban
Kolok Unlimited - Durban
(
086 111 4407
www.aztradingcc.co.za
(
031 570 4900
Box 4206, Riverhorse Valley East, 4017
(
031 205 9598
dbnoffice@redfern.co.za
7
011 792 9732
sales@aztradingcc.co.za
7
031 569 6880
infodbn@koloksa.co.za
7
031 205 7092
www.redfern.co.za
Bantex
Redfern Print Services - Johannesburg
Kolok Unlimited Polokwane
(
011 473 9800
Box 43201, Industria, 2042
(
015 298 8795
Box 862, Ladanna, 0704
(
011 837 4119
Box 1445, Crown Mines, 2025
7
011 474 3101
slavepak@bantex.co.za
7
015 298 8315
infopol@koloksa.co.za
7
011 837 8917
jhboffice@redfern.co.za
Beswick Office Products
Kolok Unlimited - Port Elizabeth
Rexel Office Products
(
011 433 2686
Box 82319, Southdale, 2135
(
041 406 9900
Box 3163, North End, 6056
(
011 226 3300
www.rexelsa.co.za
7
011 680 2166
info@beswick.co.za
7
041 406 9920
infope@koloksa.co.za
7
011 837 2781
admin@rexelsa.co.za
BIC South Africa (Pty) Ltd
Rotunda
Kolok Unlimited - Namibia
(
011 474 0181
PO BOX 43144, Industria, 2042
(
00264 (61)370500
Box 40797, Ausspannplatz, Namibia
(
021 552 5135
Box 189, Maitland, 7404
7
011 474 6068
16 Maraisburg Road, Industria, 2042
7
00264 (61)370525
valne@kolok.com.na
7
021 551 3070
rotunda@iafrca.com
BSC Stationery Sales
Kolok Unlimited - Nelspruit
Royce Imaging Industries
(
011 420 3250
Box 278, Brakpan, 1540
(
013 758 2233
Box 4338, White River, 1240
(
011 792 9530
www.royceimaging.co.za
7
011 420 3322
sales@treeline.co.za
7
013 758 2235
infonel@koloksa.co.za
7
011 792 9480
sales@royceimaging.co.za
CTP Stationery
Kolok Unlimited - Bloemfontein
Rubber Stamp & Engraving Co - Head Office
(
011 226 5600
Box 43501, Industria, 2042
(
051 433 1876
PvtBag X01, Brandhof, Bloemfontein
(
011 262 1400
Box 931, Wendywood, 2144
7
011 474 9242
sales@versafile.co.za
7
051 433 2451
infobfn@koloksa.co.za
7
011 262 1414
trodat@rse.co.za
Empire Toy & Stationery
Kolok Unlimited - Botswana
Rubber Stamp & Engraving Co - Cape Town
(
011 614 2243
Box 261524, Excom, 2023
(
00267 393 2669
PvtBag B0226, Bontleng, Gaborone
(
021 448 7008
Box 931, Wendywood, 2144
7
011 614 3075
empire@netactive.co.za
7
00267 317 0762
clemencem@vbn.co.bw
7
021 448 7014
cpt@trodat.co.za
Faber Castell
Rubber Stamp & Engraving Co - Durban
Krost Office Products
(
011 473 9800
Box 43201, Industria, 2042
(
011 626 2067
Box 75401, Gardenview, 2047
(
083 377 4109
Box 931, Wendywood, 2144
7
011 474 3101
slavepak@bantex.co.za
7
011 626 2912
sales@krost.co.za
7
031 266 1082
dbn@rse.co.za
Flip File
South African Diaries
KZN ENVELOPES
(
021 638 3105
Box 2190, Clareinch, 7740
(
031 465 3992
P O Box 41259, Rossburgh, 4072
(
021 442 2340
Box 4862, Cape Town, 8000
7
021 633 6942
ashly@flipfile.co.za
7
031 465 1669
info@kznenvelopes.co.za
7
021 442 2341
phoneyman@sadiaries.co.za
Freedom Stationery - Johannesburg
Staedtler SA (Pty) Ltd
Ledger Systems
(
011 314 0953/4
Box 6459, Halfway House, 1685
(
011 433 1808
Box 82586, Southdale, 2135
(
011 579 1600
www.staedtler.co.za
7
011 314 0957
gpsales@freedomstationery.co.za
7
011 433 8863
info@ledgersystems.co.za
7
011 608 3497
admin@staedtler.co.za
Freedom Stationery - Cape Town
Specialised Filing Systems
Martin Yale
(
021 557 9152/3
36-38 Silverstone Rd Killarney Gardens
(
011 838 7281
phillip@martinyaleafrica.com
(
011 477 0640
7
021 557 9155
cptsales@freedomstationery.co.za
7
011 838 7322
www.martinyale.co.za
7
011 477 3528
Freedom Stationery KZN (Head Office)
www.specfiling.co.za
Star Stationers and Printers
Max Frank
(
032 459 2820
Box 478, Mandini, 4490
(
011 921 1811
Box 200, Isando, 1600
(
031 569 1061
luke@starstat.co.za
7
032 459 3255
sales@freedomstationery.co.za
7
011 921 1569
sarah.schoeman@tigerbrands.com
7
031 569 1094
www.starstat.co.za
Freedom Stationery - East London (
043 731 2422
Box 14111 West Bank 5218
7
043 731 2421
elsales@freedomstationery.co.za
Global Bag And Sportswear Manufactures
Maynards - Olympus Audio S.A / Olivetti Distributors (
0860 00 1922
Technical Systems Engineering
sales@maynards.co.za
(
011 708 2304
Box 1532, Northriding, 2162
www.maynards.co.za
7
011 708 1799
sales@tse.co.za
Tidy Files
Merpak Envelopes
011 943 4210
(
031 305 6507
P.O Box 18586, Dalbridge, 4014
(
011 719 7700
sales@merpak.co.za
(
7
031 301 6553
www.globalbags.co.za
7
011 885 3174
www.merpak.co.za
Topmark
Global Envelopes
Narayan Wholesaler
(
031 465 5544
envelopes@absamail.co.za
(
083 444 0959
7
031 465 5634
www.envelopes.co.za
7
011 869 7243
narayantextiles@gmail.com
(
011 837 8045
7
011 837 7442
www.tidyfiles.co.za info@topmarksa.com
Tower (Division of Pyrotec) - Cape Town (
021 787 9600
(
031 705 8713
Suite 69, PvtBag X4, Kloof, 3640
(
011 334 2013
Box 10383, Lenasia, 1821
7
021 787 9791
7
031 705 8714
jacquie@gordons.co.za
7
011 334 7358
kuban@neweraoffice.co.za
Tower (Division of Pyrotec) - Johannesburg
Gordon’s Productions
New Era Office cc
PvtBag X1, Capricorn Square, 7948
(
011 611 1820
59 Lepus Rd, Crown Mines, 2025
(
011 262 0777
Box 550, Bergvlei, 2012
(
0860 006731
cpt@nikki.co.za
7
011 611 1834
tower@pyrotec.co.za
7
011 262 0780
sales@graftonpaper.co.za
7
0800 204868
www.nikki.co.za
Tower (Division of Pyrotec) Durban
Grafton/Star Paper Products
Grip Binders (
011 421 1300
Nikki - Cape Town
(
031 701 0192
Box 594, Pinetown, 3600
(
0860 006731
dbn@nikki.co.za
7
031 701 1285
tower@pyrotec.co.za
7
0800 204868
www.nikki.co.za
Tribe (
011 314 4746 (Jhb)
Box 6280, Halfway House, 1685
021 386 4261 (Cpt)
tribe@global.co.za
Nikki - Durban orders@tigerpaper.co.za
Hortors Stationery (
011 620 4800
Box 1020, Johannesburg, 2000
Nikki - Johannesburg
7
086 612 4663
orders@hortors.co.za
(
0860 006731
jhb@nikki.co.za
7
7
0800 204868
www.nikki.co.za
Versafile
Impala Vuwa Stationery Manufacturers (
036 634 1535
Box 389, Ladysmith, 3370
Nikki - Pretoria
(
011 226 5600
Box 43501, Industria, 2042
7
036 634 1890
impalastat@mweb.co.za
(
0860 006731
pta@nikki.co.za
7
011 474 9242
sales@versafile.co.za
7
0800 204868
www.nikki.co.za
W. Vos & Company
Impression Management (
DBN 031 777 1222
www.impression.co.za
Nor Paper
(
JHB 011 708 7743
sales1@impression.co.za
(
011 011 3900
(
CPT 021 592 0847
7
011 011 4099
Interstat Agencies - Durban
011 493 7139
www.wvos.co.za
7
011 493 8807
info@wvos.co.za
Optiplan a division of Waltons
031 569 6550
Box 201707, Durban North, 4016
(
011 620 4000
Pencil Park, Croxley Close, Herriotdale
7
031 569 6559
interstat@mweb.co.za
7
086 681 8256
rcurrin@gp.waltons.co.za
Palm Stationery
(
021 551 9555
Box 36696, Chempet, 7442
(
031 507 7051
viran@palmstat.co.za
7
021 557 5456
Capetown@interstat.co.za
7
031 507 7053
www.palmstat.co.za
my office magazine
( sales@nor.co.za
(
Interstat Agencies - Cape Town
46
PaperGeni
(
Vol 97 - July 2013
HANDS FREE AU TOM AT IC SH RED DIN G
SAVE UP TO 98% OF YOUR TIME SHREDDING TIME SPENT AT THE SHREDDER (MINS)
500 sheets
Traditional Feed Shredder
REXEL Auto Feed shredder
14:15
00:14
Time Saving
98%
Independent tests have confirmed these great, time saving results!*
AUTO FEED SHREDDER RANGE Load the paper and close the lid. Auto Feed shredders automatically start shredding – no need to stand at the shredder hand feeding sheet by sheet!
A range of 7 machines able to shred 60 to 750 (80gsm) sheets in one load!
www.rexelsa.co.za *Max saving when using an Auto+ 500X compared to a traditional feed shredder in a similar price level. Independent test from Intertek Testing & Certification Ltd June 2012
punchline
Whose punchline is it? Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@shop-sa.co.za with Punchline in the subject line.
Win
The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings accepts 2 x 75 micron (150 in total) • pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).
WIN ME WINNER of the lucky draw June issue Gary Simons - Integrated Training