Vol 96 Issue 2 by My Office

shop sa VOL 96 ISSUE 2

THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

Change Management Principles

GADGET GIFTS COMPANY PROFILE: REXEL OFFICE PRODUCTS PERSONABILITY: NEIL DE WITT, HENKEL SOUTH AFRICA HAPPY VALENTINE’S DAY!

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volume 96 - issue 2

shop-sa Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 30 000 buyers and sellers of stationery and office products each month. EXECUTIVE DIRECTOR Eugene Kleynhans - eugene@shop-sa.co.za EDITOR

In this issue 14

Mercédes Westbrook - mercedes@shop-sa.co.za SUB EDITOR Lisa Dewberry - lisa@shop-sa.co.za

SENIOR GRAPHIC DESIGNER Neil Caetano - neil@shop-sa.co.za ADVERTISING AND MEMBERSHIP Trish Swanepoel - trish@shop-sa.co.za NATIONAL OFFICE Financial Controller: Bill André Events and Regions: David Nkabinde New Membership: Rachel Skink Administration: Anna-Marie West Product Training and Web Facilitator: Wendy Dancer Reception: Ruth Montsho BOARD OF DIRECTORS Allan Thompson, Managing Director, Kolok Baron Combrinck, National Sales Manager, Interstat Bill Bayley, Managing Director, Rexel Office Products Dave Jameson, Regional Manager, Antalis SA Dion Botma, Director, Ledger Systems

news

GREEN DOES MATTER

An eco news update BUSINESS NEWS

An update from the business front

Eugene Kleynhans, Executive Director, shop-sa Geoff Logan, Accounts Director, Waltons (Pty) Ltd Hans Servas, Honorary/Life Member of shop-sa Helen Goodson, National Brands Manager, Redfern Print Services Hermah Botha, Group General Manager, PNA James Sibeko, Managing Member, Jabatha Paper & Stationery Ryan Bidgood, CEO, Office National Wessel Germishuizen, Managing Director, Libri Stationers

PO Box 3226, Parklands, 2121 132 Jan Smuts Ave, Parklands. Tel: +27 (0)11 880 1147 Fax: +27 (0)11 880 1677 Email: info@shop-sa.co.za Website: www.shop-sa.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s discretion.

association PRODUCTS

Expanding market share through 8

A LETTER TO THE BOSS

How to improve sales,

by Gavin Moffat

the way with a professional

LEADING CHANGE: Four principles for staying in control

ASSOCIATION NEWS

SHOP-SA EVENTS

shop-sa’s recent and upcoming events showcased

NEW MEMBER APPROVALS 59

in every issue EDITOR’S WELCOME

4 37

PRODUCT SHOWCASE

BUYERS GUIDE 52 PUNCHLINE 60

BACK STREET BOYS TAKE ON 18

BACK TO SCHOOL SALES REMAIN STEADY

Member news and updates

service

insight into how to treat them

Caption Competition kindly Office paper sponsored by Stationery sponsored by

board for 2012

An employee gives the boss

Are stationers still exhibiting?

of the publisher.

by Aki Kalliatakis

relationships in business

DO STATIONER’S STILL EXHIBIT? 40

be reproduced in whole or in part without the written permission

ANALOGUE?

A view of the association’s new

commission structures and

Whilst every effort is made to ensure accuracy the publisher and

OF DIRECTORS 4

An overview of Rexel leading

THE LEGAL BIT

opinions of contributors are not necessarily those of shop-sa.

STILL STUCK IN A WORLD OF

RELATIONSHIPS

COMPANY PROFILE: REXEL OFFICE

CRIME ALERT

editor cannot accept responsibility for supplied material. The

sales advice

SHOP-SA WELCOMES THE 2012 BOARD

SALES, COMMISIONS AND

approach

featured

FRANCHISED MOTOR DEALERS

by Stuart Johnston 20

A back to school update

Using an independent motor mechanic may mean lower costs

HOW TO SELL … MARKERS AND

HIGHLIGHTERS 22

retail advice

Important tips on marketing

COLLECTING DEBTS – WHAT ARE THE

markers and highlighters

BEST PROCEDURES TO FOLLOW

GREAT GIFTING IDEAS FOR THE

by Lauren Orritt

CORPORATE ENVIRONMENT

Tips on managing debt

lifestyle

BOOK REVIEWS

Captivating reads not to miss PERSONABILITY

Meet Neil de Witt, general manager for Henkel.

sponsored by Rexel.

Member of the Audit Bureau of Circulation PRINTED BY Colorpress (pty) ltd. - printed on Hi-Q paper supplied by Antalis w w w . s h o p - s a . c o . z a

shopsa magazine

editor’s welcome

Renewed Focus and Energy

his issue marks my first anniversary as editor of shop-sa magazine and due to it being at the start of the year, it has been an opportunity to both look back at last year and set new goals for the year ahead.

kodak photo competition winners: 1st prize Peter Smith

Most would agree that 2011 was a tricky year for business. What I have learnt from this is that change is always positive, and that we need to maintain a fluid and flexible attitude towards change in order to fully appreciate its gifts. Change in leadership at shop-sa has most certainly brought many positive gifts for the association and with a new year, a new board and a new perspective shop-sa is going to rock you in your boots in 2012. Ultimately, life is all about attitude… your attitude towards life in every moment. When you choose to see the positive aspect in any challenging situation, you set your own course for success. Now is the time to use all our senses to notice, feel, see and touch all the many gifts in our lives right now and carry the creative energy of positivity with us into each day.

2nd prize Chantelle Goosen

It’s time to rock ‘n roll… so get your boogie shoes on! Send me news of any or all of the positive aspect of your business to editor@shop-sa.co.za and the best letter will win a Parker Realto Pen valued at R1 000. m

Mercédes

Competitions Winners: Kodak Photo Competition:

4x4 Routes through Southern Africa book

1st prize Peter Smith 2nd prize Chantelle Goosen

Robert Allcock, Brandon Zdislav,

ShoX Solo from Tevo:

Pat Faure of Universitas, Alet Jacobs of Boshof.

Christie-Anne Wolmarans of Sunninghill, Robin Jacobs of Port Elizabeth and Caroline Bingham of Pietermartizburg.

Paulo Coelho 2012 diary:

Tower hamper valued at R1500: Well done to all our winners and thank you for entering the shop-sa competitions!

L. Campbell of Winsor East, Anne Summers of East London and Sindy Behrs of Randburg.

shopsa magazine

Vol 96 - Issue 2

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board of directors

shop-sa welcomes

the 2012 Board of Directors

Eugene Kleynhans

Dave Jameson

Herman Botha

Helen Goodson

Geoff Logan

Dion Botma

Hans Servas

Bill Bayley

Allan Thompson

James Sibeko

OFFICE PRODUCTS (PTY) LTD DISTRIBUTORS OF:

Brian Taylor

shopsa magazine

Ryan Bidgood

Baron Combrinck

Wessel Germishuizen

Vol 96 - Issue 2

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debate forum

Are stationers still exhibiting? In light of the recent recession, the question of whether companies are still choosing to exhibit at consumer and trade shows has been a topic hotly debated among leading members of the stationery industry. Professionals in the industry have expressed mixed opinions regarding the question.

ohn Thomson, director of Exhibition Management Services, an events organiser, says the economic down turn has had mixed effects on the industry. He says generally during bad times, attendance at these consumer and trade shows falls because without new gadgets, machinery or equipment to buy or upgrade, there is little point going to look at what’s currently available in the market.

“However, should the event offer new business opportunities, attendance goes up due to retrenched or unhappy employees looking to start their own businesses. In more mature, established markets, such as Europe, there isn’t the same potential for sales growth as there is in South Africa, and trade shows have been affected badly, being down exhibitor wise by up to 30%,” says Thomson. Louise Meades, spokesperson for Beswick, says there seems to be less feet going through local shows and Beswick has become more specific on the shows they exhibit at and attend. However she says even in tough economic conditions, good companies invest in their people, products and brands. Nicky James, spokesperson for Epson, agrees saying management at their company have also noticed less feet attending expos and smaller players who

shopsa magazine

usually exhibit seem to have disappeared while major players are still exhibiting. Epson exhibits at the Photo & Film Expo, Audio Video Appliance (AVA) Expo and Sign Africa Expo and are hoping to engage in more expos during 2012 including Retail World, Homemakers Faire, Decorex, Hostex and HobbyX resources. However Sue Gannon, general manager of the Exhibition and Event Association of Southern Africa (EXSA), says the exhibition industry in South Africa is growing. “The recession exhibitions during 2009/2010 took a bit of a dip, but the year 2011 saw incredible growth in both consumer and trade shows. “The attendance of exhibitors at consumer and trade shows varies according to each individual show, but the well organised consumer and trade shows with well structured marketing campaigns saw an increase in attendance during 2011,” she says. According to Gannon, EXSA is seeing new shows opening and many international companies coming into the country, bringing their portfolios of expos with them. Confex’s (conferences with an expo component) are also growing rapidly, which augers well for the industry as a whole. “Exhibitions are growing because they bring prospects directly to the company and use all five senses to communicate a message. They bring together suppliers, buyers, purchase influencers, consultants, consumers and media and produce tangible results, making it easy to measure the

medium’s return on investment (ROI),” she says. Lora Rossler, corporate affairs manager for Mondi says while they can’t say for sure how the economic downturn has affected exhibiting at trade shows, companies have had to manage costs carefully and choose where to spend budgets. Mondi exhibits at all shop-sa events, most Waltons events and sometimes the Purchasing Consortium South Africa (PURCO). Their business overseas also exhibits at overseas exhibitions such as Paperworld and Fachpack. She says companies have to manage costs and choose carefully where to spend budgets. During challenging economic times they may cut back on discretionary expenditure and opt not to take a stand at exhibitions which may result in smaller shows impacting the number of visitors attending these shows as well as the number of companies exhibiting. “Whether it is better to reduce operating costs rather than cutting sales and marketing budgets varies from company to company” says Rossler. Thomson, of Exhibition Management Services, says it is important for companies to exhibit because it allows face to face contact with the customer, allows them to compare products with competitors and facilitate networking between all sectors. If a company is not there buyers will source from the competitor,” he says. Should you wish to comment, please write to editor@shop.sa.co.za m Vol 96 - Issue 2

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business news

Valentine’s Day Valentine’s Day remains a robust tradition of romance, where the exchange of flowers, cards, letters and notes of verbal and written love symbolises our human emotions for another. Celebrate this special day by expressing your love for that particular person in your life.

MapStudio launches webbased street by street navigator In recognition of tough economic conditions, MapStudio together with Aspire Solutions, have developed a new street by street navigator web application for effective fleet and logistics management. “Businesses need to watch costs and plan their movements and distribution networks very carefully to remain competitive in the market and what better way to manage this than with the new Streetby-Street Navigator,” says Lois O’Brien, managing director of MapStudio. A web-based application, it allows users to plan and plot routes on an easy-to-use map interface, whilst calculating user data such as distances and fuel costs. The process of capturing location-based data and assigning X and Y coordinates has also been

made simple and the system contains a rich database of over 60 000 points of interest, making it one of the most comprehensive geo-spatial applications in South Africa. The software is available for an annual licence fee of R950 and purchases can be made for up to 50 multiple users on a single licence, at an additional cost.

Absa contactless puts merchants in the payments fast-lane With merchants increasingly recognising the need for speedier and more efficient payment solutions, Absa’s ‘tap-and-go’ contactless payment facility is available to both standalone point of sale (POS) merchants and those who utilise advanced or integrated point of sale till systems. “The service offers customers and merchants speed, convenience and an efficient payment solution for low value purchases. The primary benefit for the retailer is getting customers through the point of sale quicker, which translates into serving more customers in less time,” says Willie Van Zyl, head of commercial and acquiring at Absa Card. With Absa’s contactless offering, customers simply wave their contactless card in front of a secure contactless reader at the point of sale and the transaction is completed

extremely speedily. With no signature to check or PIN to enter, merchants can expect faster transactions, shorter lines and happier customers. “There is no additional transaction fee to the retailer as these are treated as normal debit or credit card purchases. Furthermore, it is aligned with global trends in mobile payment where, in future, consumers will be able to tap their mobile phones against these readers to pay for their low value payments,” adds Van Zyl.

Mobile Disaster Recovery In line with the new Corporate Governance and The King Commission highlighting the need for all companies to have disaster recovery processes and Business Continuity Planning and Provisioning in place, BSF has announced the launch of their Mobile Disaster Recovery units and services. Each mobile unit, built with standard features such as air conditioning, VoIP telephony, satellite internet and generator will mirror and back your business server to ensure you are always 100% up to date with your mission critical data. All servers can be run in a virtualised environment to optimise the use of server space and operating system capacity. In order to make the MDR available to a wide range of companies the service is available in a number of packages. For further information visit www.backupstorage.co.za or call Darren Stewien on 011 900 2406. Vol 96 - Issue 2

FULL PAGE AD 9

opinion Acknowledgment Should you wish to discuss any part of this article with Eugene Kleynhans, executive director of shop-sa, contact him on 011 880 1147 or eugene@shop-sa.co.za

commissions and

The stationery industry is one of few industries that still use the personal approach, namely travelling sales professionals who visit customers for one-on-one representation of the brand and company products. How are we managing this?

s your commission structure conducive to a prosperous relationship between you and your sales consultants? During these tough trading times, both the company and their respective sales reps are under huge pressure to perform. For both to win, an effective commission structure that ensures loyalty, commitment, fairness, support and simple logic must exist.

Budgets Many problems begin with reps’ sales budgets that are simply ridiculous. They can either border on being impossible to achieve or so soft the company pays out more than it ought to. If there is a sales history, budgets can and must be precise. Where management determines accurate budgets and proves the same

shopsa magazine

to their sales’ team, success has a reasonable chance. What are the consequences for both parties when budgets are beyond reality? Well, can you run 100 metres in under nine seconds? Ok, so you have now set a budget that is fair. But you continue asking your sales consultant to collect their own debtor’s book, religiously call on all their customers, manage their own buy-outs, attend meeting after meeting, timeously submit daily call sheets– and when they fail, you arrogantly regard them as ‘useless’. You expect them to travel excessively but limit their company petrol contribution to R1 000 per month and make a directive that cell calls are for their own account. They process their own orders and are occasionally required to collect stock from suppliers and make their own deliveries. They fall short of budget by 30%. Now the question becomes ‘Can you run 100 metres under nine seconds in sandals?’ There are many permutations that must be considered when developing the right commission structure. Some however are better than others: Vol 96 - Issue 2

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opinion 1. A commission only scheme (Percentage of sales or gross): This is practised by only 15% of American companies and top reps may regard this structure as demeaning so they won’t be attracted to it. They are likely to view themselves as independents, negating loyalty and the desire to attend training seminars, conferences, stock takes and company functions. They may prosper in good times, but in bad times often seek alternative employment. 2. Straight salary: This is likely to eliminate most employees drive to perform. Both the hard working and lazy consultants are treated the same and animosity will arise. The rep is more secure than the company and will gladly attend conferences etc. Meeting budgets becomes irrelevant and they may achieve the proverbial mile, but few will go beyond. 3. Salary and commission combination: Globally, this is the most commonly practiced structure. Budget achievements remain a priority. Reps feel part of the company, hence more secure. But a token commission will not foster aggressive salesmanship. The salary and commission split must be well balanced and conducive to encouraging both partnership and sales aggression.

instead of rand values. Reps often walk away from orders because they do not grasp the relationship between low margin sales when their budgeted adjustable gross percentage is higher. For example, if the commission scheme states turnover will be adjusted for a 28% gross margin, consultants can and do walk away from paper or consumable orders which often trade at substantially lower margins than 28%. Regardless of your scheme, misunderstandings and inadequate explanations can be extremely counterproductive. Simply because you understand it, does not mean everyone else does.

Car allowances and petrol expenses Sales consultants are employed to call on clients. There should be no tolerated reason why they do not. But how many reps limit their road time when company’s petrol or car allowance contributions insufficiently offset their travel expenses? Petrol price increases alone can dissuade any rep from calling unless companies accommodate accordingly. Remember both the company and consultants are looking to win. Country reps cannot call on as many clients as their city counterparts. Many more hours on the road for an order invariably means more engine, tyre and petrol demands. Is the company aware of this, are they accommodating or are they at least prepared to discuss this?

Commission formulas Following the above, the next logical step is determining whether the incentive scheme should be gross profit, or turnover based, or a combination of both. Paying a percentage of the reps sales turnover as commission, which has been adjusted for gross margin is certainly a viable scheme. A potential problem with this however, is the lack of business understanding many have when relating figures to percentages

shopsa magazine

In our industry particularly, commission structures based purely on sales turnover, can severely damage a company. Not relating gross profit to the structure can be tantamount to suicide. If 95% of a consultant’s sales is low margin paper transactions and a 15% of turnover commission scheme is adopted, I doubt there will be much left in the till. The till itself, will more than likely have to be included in the commission pay out. Product mix (category sales) is therefore crucial when determining the best commission formula. Grosses vary considerably between categories and in some instances, such as A4 paper, a separate structure may be needed to inspire paper sales. Structures based on gross profit percentage targets can also have negative consequences (particularly in our industry) as there are many low margin products that could see reps walking away from orders. Rand value gross budgets are the simple solution option. Percentages are for accountants who have not traditionally had a great sales track record. Keep it ridiculously simple and at the same time meaningful.

The ‘But Steve...’ experience Once upon a time, a senior colleague demanded that a branch was forbidden to trade below 28%. The branch obediently obliged. They increased gross by 6% overnight. Simultaneously, turnover dropped by 55% and the customer base dropped by 38%. This thoughtless directive saw the branch take 10 long months to re-cooperate, following the demise of that same senior executive. This is surely one of those, ‘But Steve...’ * moments.

‘This rep is useless’ Yes, as is often the case, there are very good and very poor sales consultants. The real problem however, often lies with management. Targets are so unrealistically high that even the world’s best rep will fail. The rep never knows where they stand on a month to date basis as no management of rep codes, category sales, gross margins and an age analysis of their customer data base is timeously produced or even exists. How often is the dreaded ‘one-on-one’ meeting with the consultant a ‘uitkak parade’ as opposed to a constructive work-together, understanding and solution-finding meeting. Great managers and leaders are those that can change poor achievers into good ones. Call sheets won’t – this policy often portrays a lack of relationship and arrogant authority and borders on treating adults like children. Yes, where there is good reason, monitor that single slack rep if need be, but is it necessary to take the good and bad and treat them exactly the same?

With regret It breaks my heart when I see 70 year old sales folk still flogging their butts off because they do not have a pension fund. Great sales consultants are worth their weight in gold and the days of doing without them in our industry are not yet upon us. Respect, loyalty and passion is a two-way partnership. True leaders understand this and also understand age greets us all. It should be the drive of all leaders to one day hear the words from a sales colleague: “With your positive encouragement sir and with your genuine support, I may never run the hundred metres under nine seconds but believe me, I will never give up trying.” m

Who is Steve? As per the radio advertisement currently being flighted, he is the alternative banking consultant to FNB who just can’t provide the services.

Vol 96 - Issue 2

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eco news

Green plastic? Creating a new recyclable packaging plastic and inventing a new polymer blend is CPD, a major supplier of 15 litre commercial water bottles. Shaun Chatterton, chief executive officer of CPD, embarked on the Floreon Project in order to source a safer, greener replacement for this type of plastic packaging. In line with CPD’s pioneering spirit, he decided to break new ground by not simply sourcing but inventing a new polymer blend to fit the bill. CPD joined forces with leading materials scientists at the University of Sheffield to develop the new polymer blend. Together they entered into a government-funded Knowledge Transfer Partnership and the project started in late 2008. By September 2010, the team had created a novel blend of commercially available polymers to produce a 100% biodegradable, 100% compostable packaging material with a significantly lower use of energy and smaller carbon footprint than PET and conventional PLA. The next step is to develop new bioproducts which could include drink bottles, food trays and even structural materials and the word is from Chatterton

out that the potential of Floreon for office products, along with any other industry, is significant. “One of the scientists involved in development, Dr Alma Hodzic, said that there’s no reason why any plastic-based product from pens to files, couldn’t be made from Floreon,” says Chatterton. He says the next thing for them to do is drive commercialisation of the plastic and get it to the market. Once bigger production volumes are reached, it will not only have environmental benefits but can have significant cost savings. “Floreon has been over four years in development and is now awaiting final patent approval. The initiative was part of a knowledge transfer partnership funded development, with CPD owning intellectual property rights,” says Chatterton. He is currently talking to a number of manufacturers, such as producers of plastic bottles and yoghurt pots, about which Floreon-manufactured product to first bring to the market. m

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eco news Toyota ranked as the world’s leading green brand Toyota is the world’s greenest brand, according to a new global survey from the international brand consultancy Interbrand. With the assistance of Deloitte the internationally acclaimed accounting and consulting firm, Interbrand analysed the 50 most valuable brands on the basis of surveys conducted for this globally conceived study. The purpose of the study was to assess the companies’ behaviour as well as consumers’ perceptions of their behaviour in the area of environmental protection. According to Interbrand, findings of the study show the strongest green brands consistently differentiate themselves and engage in green activities that consumers find relevant. In addition, the study says these brands have implemented profitable green practices, from setting and executing environmental programmes to effectively measuring and reporting their performance to the public. Announcing the results of the report’s findings Jez Frampton, global chief executive officer at Interbrand, said green initiatives may be among the most visible and easiest to claim as corporate citizenship increasingly becomes the norm, and yet it can be the most challenging to deliver performance against. “We believe the strongest green brands lie at the intersection of performance and perception: their ability to build stronger

connections with consumers as a result of actionable and credible environmental practices,” he says. In reaction to the findings Calvyn Hamman, senior vice president for sales and marketing at Toyota South Africa Motors (TSAM), says the international accolade was further proof of Toyota’s ‘total commitment towards attaining environmental sustainability.’ “One of the core principles in Toyota’s global vision is to develop sustainable mobility solutions in harmony with the environment,” says Hamman. “Toyota is very clear in its philosophy – to respect the planet through innovative new products, aiming to exceed customer expectations.” The ‘Best Global Green Brands’ report’s measurement methodology was developed by Interbrand together with Deloitte, with the Green Performance Score designed to be applicable across differing industries. While compiling the report, Interbrand also interviewed some 10 000 consumers across 10 of the world’s largest markets to gauge consumer perceptions of a brand’s green performance. m

3M second best green company globally 3M is the second best green company in the world according to brand consultancy Interbrand. Other companies on

Interbrand’s Best Global Green Brands 2011 list included HP in fifth place, Canon at number 28 and Xerox at number 31. 3M was hailed as producing ‘a wide range of green solutions from Post-it Greener Notes to the 3M Cleaned Green Program.’ The firm was also recognised as a frontrunner in energy administration, having recently won the Energy Star Sustained Excellence Award for Energy Management. m

Siemens is the world’s third-best green brand In matters of environmental protection, Siemens is the world’s third-best green brand, only slightly behind Toyota in first place and 3M in second place. That is according to the first-ever study of Best Global Green Brands by Interbrand, a world-renowned consulting firm. Siemens scored especially well on environmental performance, thanks to its portfolio of eco-friendly products, among other things. The Environmental Portfolio is part of the company’s ‘One Siemens’ target system for sustainable development and capital-efficient growth. The complete rankings list of the ‘Best Global Green Brands’ and additional information on the methodology of the study can be found on the internet at Interbrand‘s website: http://www.interbrand.com m

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marketing savvy Acknowledgment Aki Kalliatakis is a professional speaker and author. He started his own small management consultancy in 1989 and is involved in assisting companies to implement a customer satisfaction improvement strategy called ‘Delight Your Customers!’ For information on his books and DVDs visit www.DelightYourCustomer.co.za.

Still stuck in a world of analogue?

Tesco’s Home Plus stores in South Korea are expanding market share by displaying their products on billboards in subway stations, accompanied by Quick Response (QR) codes, which commuters scan with their cell phones to place grocery orders on their journey to and from work.

shopsa magazine

Vol 96 - Issue 2

marketing savvy

o yourself a favour, take two and a half minutes from your life, log onto YouTube and watch a video about Tesco’s Home Plus stores in South Korea: www.youtube. com/watch?v=fGaVFRzTTP4. I’ll quote directly from the write up (the words in italics are additional information I added to the write up):

“When grocery chain Tesco wanted to expand their market share in South Korea, because they were struggling against competitors, they came up with a brilliant idea. Because the people in South Korea work long hours and really don’t enjoy shopping, they thought of an efficient way to sell their products and make customers’ lives better. The Korean subsidiary Home Plus put up billboards in subway stations with their range of products, accompanied by QR codes. All that people have to do is scan the QR codes with their cell phone and an SMS confirms the order. The groceries are delivered to their doorsteps, usually a short time after they got home from their ride.” Regular readers of this column will know that I am 54-years old and I’m still stuck in the age of analogue. I’m only just getting comfortable with emails and smart-phones and Facebook is still a mystery to me. I resent it when companies think they can save some money on staff and increase their profits by using digital technology like automated computer emails and voice activated response to avoid talking to me. It makes me even madder when I can’t find a human being to talk to. So do you think I am against the whole digital experience? Definitely not! I love

www.shop-sa.co.za

being able to check in for my flights online and choose my seat on airlines weeks before I fly. I love being able to type “What’s the distance between Toronto and Ulan Bator?” into Google and get an answer in less than a tenth of a second. I love ordering take aways on a website and having them delivered 45 minutes later and not having to spend hours in queues to get tickets to see a cricket test. I love talking to my family and friends overseas on Skype and even being able to pay speeding fines and taxes has become a lot more convenient.

But to be blunt, most South African (and global) businesses are still in the age of analogue. What happened the last time you went to the emergency room at your local (private) hospital? Did you – or someone else - have to fill out a form that recorded all the details of what happened this time, even though most of your details are exactly the same as last time you were there two months ago? Did you have to sign another form pledging your house to pay the rip-off fees even though your history will show that you are their best customer? Did they give you any estimate of how long it would take before you could see the doctor? Did you then wait for an hour before the doctor actually saw you for the better part of two minutes? And finally, clutching your paper prescription, did you walk to the other side of the hospital to the pharmacy, wait in another queue and then wait again while the pharmacist tries to decipher what was written? It’s the same

everywhere. I picked on private hospitals because they are fresh in my mind, but the same applies to most places where I spend my money. I recently financed my eleventh consecutive car through the same bank and the young lady pulled out a form and started at the top recording my details once again. Increasingly frustrated, I managed to keep my cool until she asked “Who do you bank with?” If they don’t know by now, they never will! In this analogue world, businesses still think they are constrained by geography. They still think they have to collect the most immediate information every time they deal with you, but are clueless about your history, your needs and even who you are. There are some pockets of excellence here and there, but imagine for example, that your garage telephoned you a week in advance to book your car for a service because it had signaled them that it was due. They tell you that routine maintenance will be R1 800 but you also need to replace the brake pads which will be another R560. On the right morning, someone pitches up at 11:00 (because they understand their schedules better now) drops off a loan car and drives yours to the garage for three hours, after which it is returned with an invoice and a report of exactly what was done and what you can expect next time. (Better yet, in this digital age, for your next service a truck pulls up outside your office and the technicians service it at your premises.) What does this all mean to you? Some of you reading this (from larger firms) can probably do the whole Tesco’s Home Plus thing right now and have it up and running within the next three months. But you probably won’t. I bet you have at least a dozen good reasons why you can’t. For those in smaller businesses, here is an opportunity to make the lives of your customers easy immediately and capture market share. You don’t need five levels of approval from at least three board members to make a decision. You don’t have to worry about upsetting the redistributors of your products – mainly because you don’t have any. If your suppliers get upset, find others. Automating your order and delivery as well as simultaneously simplifying things for your customers probably means that you also make your own life easier – which gives you time to chat to customers and develop relationships. Now wouldn’t that be a nice treat for an old man like me? m shopsa magazine

online savvy Acknowledgment Gavin Moffat is the strategic director at Puruma Business Communications as well as the catalyst and managing director at join.the.dots. Contact gavin@puruma.com or www.twitter.com/ gavinmoffat.

A letter to the boss An employee writes a letter to their boss giving insight into how they think the boss should treat them since they are an integral part to the success of their boss’ business.

know times are tough and the economy is tanking. I understand revenue growth is slowing and drastic action needs to be taken and that means the dreaded ‘change management’ is tangible in our everyday lives. Yes, I’m just a little bit afraid of change but that’s an insufficient reason for you to believe I should be kept in the dark because that’s what’s best for me.

So I thought I’d write you this note to give you an insight into the way in which I think that you should treat me as an employee. See me as a microcosm of the success factors within your business. One of the things you always focus on in your interviews with media is that human capital is the most important part of our business. If we are the most important aspect in the success and longevity of the business then I think we should start with communication about the changes we are going through: Tell us everything: Don’t keep a couple of valuable little details to yourself because you think knowledge gives you power. Share the knowledge, that’s where the power of trust will come from. Tell us quickly: When you know, let us know. Don’t wait until the last minute. It always makes us feel like an afterthought as opposed to the critical cogs that we are. Be honest: never lie, never bend the truth. Never estimate. Don’t think that integrity is plastic or pliable. It isn’t and we don’t think that it is. We want you to be honest, open and forthright, every time, all the time. Tell us the brutal facts: Some details are uncomfortable, unpleasant and life-altering.

shopsa magazine

Assume we are sentient beings and able to cope with information that is shared with us in a respectful manner. Give us regular updates: Silence is the breeder of rumours and we’d mostly rather be talking about facts than about things we heard from someone else. Give us a reason and the ammunition to be able to keep the rumour mongers in their place. Show us your vision: Let us feel your passion and excitement about the future, even if it is not as close as we all thought it might be. If you tell us a good story that we can believe and grasp onto then we’re all in this together. Tell us what is going to be done to move forward: We all need a plan and we want to know what is being done to get us onto a solid footing. Show us that we are all in the same boat: Are you getting a bonus this year while the rest of us are not? How do you think that makes all of us feel. Most importantly of all, we want to believe in your vision. We want to trust you. We want you to do what you say and say what you do. And when is the best time to do this? When times are tough. m

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change management Acknowledgment Kevin Dwyer is the founder of Change Factory, a business consulting company, which helps organisations who do not like their business outcomes to get better outcomes by changing peopleâ&#x20AC;&#x2122;s behaviour. Visit www.changefactory.com.au.

Leading change: Four principles for staying in control

When leading a change programme, the bare minimum requirement of a leader is to be seen to be in control.

he people you are leading will have a range of anxieties about the change which different individuals will feel to a different depth. The nature of the anxiety and the depth of the anxiety will change over time, sometimes precipitously. The leader, however, must be seen to be in control. More than that, except for the odd private lapse of confidence which bedevils the best leaders, the leader of change must be in control. My observations from being affected by and leading change are there are a few guiding principles for maintaining control.

Principle One: Focus on the goal Day-to-day, leaders will receive good news and bad about the activities which make up the programme of change. Some activities will be ahead of where you thought they should be, some will be falling behind or under seemingly impossible challenge to actually be completed.

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Getting excited about activities which are ahead of progress and getting despondent or activating a reactionary process about activities which are not going well is a sure way of communicating a lack of control. Celebrating progress in a change programme is an important part of a change programme communication strategy. However, the celebration should be for progress towards the goal. The progress should always be measured as a balance of good and poor progress against the goal, where we have come from and the challenges which lie ahead of us. Keeping a calm focus on the goal whilst encouraging overall progress and providing specific resources and guidance to fix problematic activities will give the team involved in the change increased courage and determination. Reacting positively to good news and negatively to bad news only increases anxiety. Of course, this principle assumes the goal is clear and well understood. If it is not, take urgent action to clarify the goal of the change, its delivery date and ensure it is communicated in languages and styles that recipients will be most comfortable with and in mediums they have easiest access to. Vol 96 - Issue 2

change management Principle Two: Understand the building blocks of the change Any change will have some key building blocks without which the change will not be affected. Building blocks will include items such as changing the competence of people, building infrastructure, purchasing equipment, implementing software changes, changing processes, developing products or gaining market understanding. As a leader, focus a heavier proportion of time on ensuring the key building blocks of change are given the resources and management thinking time necessary to make sure they are completed. Ensure more effort is spent on planning the building blocks. Demand more rigorous understanding of the critical path to completing the building blocks on time. Be prepared to spend more budget to compete the elements when problems arise which require more resources. Insist on a detailed risk management strategy being developed and executed. Leaders who do understand the building blocks of the change they initiated ensure not only the organisation as a whole is seeing the wood for the trees, but will coach others to act similarly in their sphere of influence almost without knowing it.

Principle Three: Develop and execute a risk management strategy If we all had a crystal ball that worked, we would not need to develop a risk management strategy. Unfortunately for leaders of major change programmes, a working crystal ball has yet to be found. Change programmes, more so than any other project, are full of uncertainties and ambiguities. The main reason for the uncertainty and ambiguity is that change programmes always involve or impact people. They impact one or more customers, shareholders, employees including teams leading the change, public servants, governments, suppliers and www.shop-sa.co.za

the general public. How all or one of these groups of people react, is not really known until the change programme starts to play out as it is not just the change that causes reactions nor what people do, but importantly what people say about the change and elements in it and how they say it. Completing a risk analysis is moderately easy. Every change programme has its nay sayers. Utilise them and a good range of experienced, inexperienced, intellectual and practical people to determine what the risks are for the change programme. Developing a robust and actionable (in time) contingency plan for those risks which are considered to be high impact, whether a high or low probability, is more difficult but must be done. Knowing your risks, building contingency plans and making those contingency plans part of the change programme is buying insurance for a leaderâ&#x20AC;&#x2122;s ability to stay in control.

Principle Four: Communicate early and often The simplest way for a leader to lose control of a change programme is to allow the rumour mill to develop and then run. The leader and team are inevitably caught up in reacting to rumours, reducing the time they can spend on the key building blocks of change. Additionally, and fatally if it is allowed to happen, the concentration of the leader, the change programme team and the organisation as a whole drops away from focusing on the goal to the minutiae of the day. Leaders must develop a communication strategy that encompasses all stakeholders and decide what it is they want communications to make those involved feel, think and do. The communication strategy must be built on deciding what messages, through what mediums, at what frequency, delivered by which person, will help stakeholders feel, think and do what will be helpful for the success of the change programme. It must take into account the different filters of experience, upbringing, emotional state and thinking styles people in the organisation will apply to the receipt of communication. The filters will change over time. Communications, therefore, need to be plural and frequent to allow people to assimilate the messages at their own speed. If people are not told what is happening in a major change programme, their anxiety leads to them making their own conclusions based on past history, snippets of information heard in corridors, tea rooms and read in newspapers. The leaders of the change programme and their team then have to react to what is not real rather than what is real. Staying in control and being seen to stay in control is a paramount behaviour for a leader of major change. It is what they are paid for. It is difficult at times. Staying true, however, to a few key principles makes it much easier than it otherwise would have been. m

shopsa magazine

back to school

Back to School sales remain steady Most stationers agree the Back to School shopping season is one of the most important times of year for increasing turnover in business.

ith approximately 200 000 grade one learners starting school in Gauteng and 80 000 in the Western Cape, not accounting for all other grades, the Back to School period should have been booming, however the initial indication from stationers is not much has changed in sales this year. Gary Shrives, national sales manager for Pentel South Africa, says their year on year sales pretty much remained the same and he expects similar results to last year, by the end of the Back to School period. “A trend with Back to School this year was the majority of stationers held back on bulk buying earlier in the season and they replenished stock rather than holding onto larger amounts of stock as was the case in previous years. Stationers started purchasing when the rush hit just before and after the schools went back, so turnover was not too different to previous years,” he says. According to Shrives, tried and tested items sold as well as expected with a few new items selling better than expected. He says some stationers opted to go with cheaper products, but overall sales didn’t really change too drastically. “We haven’t seen a real increase or decrease in the quantity of products purchased. Where sales of some

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items decreased slightly, others have slightly increased and there have also been some good results on newer products,” he says. Conrad Els, spokesperson for Matrix Warehouse Computers, says their company experienced a slow down in sales compared to last year and the back to school period overall was slower than last year. “Our Back to School items which generally sell well are laptops, with tablets being the most popular items sold to university students this year,” he says. However, an independent stationer in Johannesburg who wished to remain anonymous, says Back to School sales for most independents were exceptionally good this year, as customers were tired of shopping at chain stores. However, he expressed concern that suppliers are not giving independents a chance to survive. “Independents are not given the opportunity to sell their products at the same price as major chain stores. I agree that if one store buys a greater number of products from a supplier than another they should be given a cheaper price, however products should not be sold on shelf at below cost price,” he says. The stationer says often with major chain stores, margin on the products being sold is dropped to a minimum because they want customers to buy other products in the business and the perception of the customer

is that chain stores are cheaper. However it can be proven that the overall basket at an independent stationer is cheaper. He also voiced concern that no two schools in the Gauteng region had the same stationery requirements on their stationery list circulated to learners so there was no set standard of products across schools which parents had to buy. m

Vol 96 - Issue 2

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how to

How to sell… markers and highlighters This month in the series of sales toolkits, shop-sa offers insight into how best to promote benefits and features when selling markers and highlighters.

ith the New Year in full swing, one of the items on most individual’s stationery lists, whether it be for school or the office, will be a marker or highlighter. While these items may seem easy enough to sell, it may be a good idea to brush up on some helpful tips for recommending the right product to the customer.

Top tips from professionals Most professionals agree important properties in markers and highlighters concern product fill, writing length, cap of time (how quickly the marker dries out with the cap on and off), if the tip is smooth and accurate, whether the ink smudges and if the product

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is environmently friendly. Yellow is the most popular colour in highlighters while black is the biggest colour in permanent and white board markers. The markers and highlighters that sell well on a regular basis are brands as they have properties allowing them to last longer than cheaper counterparts. Customers can’t always see a difference in features of the product at the point of purchase so the sales person needs to point them out or customers will end up ‘experiencing’ the difference and make their choice by weighing up cost instead of quality. Customers must be made aware of the quality of brands as the proof is in the quality, which will always bring the customer back.

Types of markers Permanent markers contain ink that is resistant to rubbing and water and can last years. They can write on surfaces such as plastic, wood, metal, cloth and stone. Nonpermanent markers use an erasable ink

which adheres to the writing surface without being absorbed by it and are for temporary writing with overhead projectors and whiteboards. The ink does not contain toxic chemical compounds xylene and/or toluene, as in permanent markers. Special ‘security’ markers, with fluorescent or invisible inks are used for marking valuables in case of burglary, so the owner of stolen recovered items can be determined by using ultraviolet light to make writing on the items visible. Marker pens with election ink (an indelible dye and photo-sensitive agent such as silver nitrate) are used to mark the cuticle of voters in elections, with the stain remaining visible for a week or more to prevent double voting.

Why markers are useful • Permanent markers can be used to cover small bleach spots on black clothing, to fill in scuffs and scratches on shoes, furniture or a car’s interior, or label frozen foods. • Non permanent markers can be used to write on desks with a glass or acrylic desk pad.

Types of highlighters Highlighters are available in multiple forms and colours with bright and fluorescent ink that glows under a black light. Colours include pink, blue, green, orange and purple with yellow. The various types include those with retractable tips, an eraser on the opposite end of the tip and those that are stackable. Other variations include the trilighter, which is triangular-shaped and has a different colour at each corner of the tip and the dry highlighter, which doesn’t have a tip but has applicators applying a strip of highlighter tape. New on the market is the Bostik NeonTwister which is a wax highlighter that is non-toxic and odourless.

Why highlighters are useful • When writing instructions for a team member or client, individuals may highlight the most important deliverables, ensuring priority tasks get done on time and correctly. • Overhead projection highlighters and markers specifically for charts allow a person to emphasise important facts when leading a meeting. • Scholars can highlight text and refer to important information later when studying for tests, saving them time and making it easier to learn. m Compiled with help from Kim Innes, Cassim Kader and Hans Servas of Silveray Statmark Company (SSC). Vol 96 - Issue 2

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company profile

Rexel enjoys market leader status Rexel Office Products, the authorised agent for ACCO brands in the Southern African region, has earned a reputation for being customer focused, professional and ethical in their business dealings. As a brand Rexel is one of the better known in the office supplies market sector having been offered and promoted in the region for more than 60 years.

ecent research (Oct/Nov 2011) conducted by Objectivity II, a company offering perception measurement, monitoring and management services to establish brand loyalty amoung corporate end users from the medical, industrial, technology, financial, trade, academic and legal sectors found Rexel shredders enjoy a preference of 58% over other brands. Their binders record a preference of 57% and their laminators a preference of 68%.

Rexel history Rexel products were first imported and sold to South African stationery dealers in 1948 by an agency company called Tatlow and Pledger, owned by Mark Tatlow

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Senior and Rusty Pledger. In 1969 Mark Tatlow Junior bought the Rexel agency out of Tatlow and Pledger and began trading as Mark Tatlow Pty Ltd. David Tatlow took over as managing director in 1988, changed the company name to Rexel Office Products and built the 11 Crusher Road premises where the company moved to in 1990.

Past challenges Some time after the ACCO/GBC merger in 2005, Rexelâ&#x20AC;&#x2122;s binding and laminating product ranges were rebranded as GBC, while GBC shredders were rebranded as Rexel. â&#x20AC;&#x153;These decisions created a great deal of work for the South African team who had the task of ensuring that sales migrated from one brand to the other. In many cases stock holding doubled to Vol 96 - Issue 2

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company profile assistance to churches in Alberton, Brackenhurst, Eden Park and Thokoza. He serves on the board of Amcare, a Methodist care and relief enterprise serving the needs of the poor and disadvantaged in the greater Alberton area.

Rexel now Bayley believes that Rexel Office Products’ ongoing success is due to its strong heritage, its competent management and staff, strong brands, effective marketing and advertising and most importantly, loyal customers. ACCO is a professional and pro-active supplier, fully engaged in new product development and innovation. The business is currently led by a board of directors including Bayley, Gavin Tatlow and Nancy Schroeder. David Tatlow serves as a non-executive director and Thuthula Ndunge serves as

invoicing and payment of accounts is done on the Rexel accounting and stock management computer system. “The staff, premises, expenses and day to day operational activities are taken care of by depot owners. Local management employ local staff, who are in touch with local customer needs. It is a model that works exceptionally well,” says Bayley

Rexel in the future "Recent world events highlight just how uncertain the future really is. The challenge for the management and staff of Rexel is to stay interested and engaged. Opportunities must be taken, threats identified, understood and overcome. The board of Rexel remain committed to the business and have endorsed a strategy of continued growth through market-share gains where possible and additions to the existing product offering where appropriate,” says Bayley.

ease the transition for dealers and their customers. Looking back, I am amazed that staff and customers coped with the change-over as well as they did. South Africans are indeed a special bunch of people,” says Bill Bayley, team leader at Rexel.

Team Leader Bill Bayley joined the company in February 2003 having worked for Barclays Bank for three years, Jonrod Manufacturing for 16 years and Pentel SA for six years. Over the past 30 years Bayley has sold brands such as Jonrod rubber bands, Carter and Uno punches, Sellotape, Rapid, Bantex, Tower Labels, Pentel, Rexel, GBC, Nobo, Ibico and Kensington. In his spare time, he serves as a circuit steward for the Methodist Church where he offers management and leadership

a non-executive independent director. Office product ranges are sold through stationery and office supplies resellers, while the GBC print finishing range is sold mostly to printers and print finishing specialists. Rexel Office Products offers after sales services including a two year warranty on all machines and regional service and repair support. Bulk stock is held in Johannesburg while distribution stock is held in Bloemfontein, Cape Town, Durban, East London and Port Elizabeth. These regional depots are owner managed. All

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Community outreach Rexel Office Products formed a relationship with the Cancer Association of South Africa (CANSA) some years ago whereby Rexel commits to donate a percentage of the sale of an agreed selection of products. Rexel have hosted a number of functions at which CANSA are given the opportunity to get their life saving message over to invited guests.To date Rexel have paid R 470 179.22 to the offices of CANSA to help in the ongoing fight against cancer. m Vol 96 - Issue 2

shop-sa offers exciting new opportunities to market your business

ith a new team at shop-sa comes new beginnings and just one of these beginnings is shop-sa’s exciting plans for an interactive website that will increase market share for, and outside of, the stationery industry.

When you log onto www.shop-sa.co.za you will see our temporary website offering as we wait to take the next steps towards our new digital platform offering. But watch this space as over the next few months we bring you undates and the announcement of its launch of revolutionised product and service offerings. In its current state, www.shop-sa.co.za still brings you a selection of new web services. Read up on daily industry news in the News, Product Review and Crime Alert sections. Send us your information and you could see your company featured there too. Drop us a mail (even if it’s a one-liner!) or give us a call and we will gladly assist in making this a reality. The website’s new Digital Online Training arm is yet another platform member’s can take part in, which provides a forum for product training and merchandising policies allowing member companies and individuals to up or download tuition and knowledge. The Specials section allows members to quickly and easily convert excess stock into cash. All you need to do is log in using your membership number. Please note however, that all old login numbers will become nul and void as of 1 February if membership fees have not been paid. Most importantly, and very relevant to both the consumer and the trade will be a complete and comprehensive Digital Catalogue that will feature every product available in the industry - with links to purchasing agents - creating a productive and constructive market place for both sellers and buyers. Extend your reach to both the consumer and industry players when you partner with shop-sa as we launch the association into the 21st Century. Contact Trish Swanepoel at trish@shop-sa.co.za or 011 880 1147.

www.shop-sa.co.za

corporate gifts

Great Gifting ideas

for the corporate environment Whether you are looking for big gifts for the top dogs or larger orders of branded corporate gifts for the masses, here is a selection of some current ideas in the market place.

Keychain Cop

Visionary 3D television

With increased policing on the roads and AARTO’s new driver’s license restrictions coming onboard, no one can afford to be caught driving under the influence. A nifty gift, the reusable Portable Breathalyser, retailing at only R125 (including FREE postage and packaging) fits conveniently on your keychain and will provide you with a quick response to your levels of ingested alcohol. Added to it is a LED flashlight torch function so you can find your way to the nearest taxi – undoubtedly a great gift for anyone above the age of 18. Visit www.portablebreathalyzer.co.za

You’ve experienced 3D at the cinema, but 3D television is now also available in the comfort of your home or office. Things to know: There are two main types of 3D technology that are ready for use now in television format commonly known as ‘active’ and ‘passive’. Active Shutter 3D Televisions (TVs) dominate about 98% of the current market, with the highest picture quality, although Passive Shutter 3D TVs offer cheaper eyewear and a greater likelihood of best value deals. Buy a Passive Shutter 3D TV if you plan on buying a 42-inch or smaller television. The television will mainly be used

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for 3D animation movies or if you want to invite friends over to watch sports in 3D. Buy an Active Shutter 3D TV should you want to watch television in the highest possible resolution, watch sports on your own or plan on buying a 46-inch or larger TV. To see 3D, you will need a pair of 3D glasses. Available from Hisense, LG, Sony, and Samsung.

Connecting smart devices Would it make life easier if you were able to charge four electronic devices at once? The great IDAPT i4 is a very handy charger gadget that removes the need to keep track Vol 96 - Issue 2

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corporate gifts The Moshi Moshi Pop The Moshi Moshi Pop is a retro telephone handset that plugs into any mobile phone with a 3.5mm jack. The handset’s iconic shape means both your hands and the mobile phone itself are free, allowing you full access to all your applications including calendar, contacts, messages, photos, music or any other media while talking on your phone. It is perfect for multi-tasking and a great alternative to the characterless hands free and bluetooth headsets. These funky phone sets feature high quality speaker and microphone and good news for greenies is that using the handset reduces 96% of phone radiation compared to the direct use of your mobile phone. Available from Native Union - www.corporategiftsouthafrica.co.za

Your life’s soundtrack on a mini MP3 player of countless different chargers for all your mobile devices like cell phones, MP3 players, iPods, GPS and gaming consoles, by combining them all into one docking station that sits neatly on your desk and is compatible with over 4 000 devices. It can charge four devices simultaneously and is ergonomic, removing the messy clutter of lots of cables. This is the most versatile and comprehensive universal charger to date and makes a fantastic corporate gift for anyone. Not surprisingly the IDAPT i4 has won various design awards. Available from www.corporategiftsouthafrica.co.za

Live your life to your own soundtrack with this mini MP3 player, complete with drum roll as you ask your boss for that raise...Okay at least it will get a laugh. Run of the mill MP3 players can weight down your pockets, the mini MP3 player on the other hand, clips easily onto pretty much anything – your waistband, arm-band or even your hair-band and weighs only 15g. Supporting both MP3 and WMA audio formats, you can take whatever tracks you want with you wherever you go, perfect for morning jogs or pointedly ignoring people in an open plan office. It supports micro SD cards up to 32GB, though it comes standard with the 4GB and

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even the standard card is enough to carry more than a few hours’ worth of aural goodness, together with a chargeable lithium battery to keep you functional along with a pair of comfortable headphones.

Ipad stand ups and slinky laptop Skins Everyone either has one or wants one – an Ipad that is. Now you can prove that you are the most ‘with-it’ corporate company and dish out green Bamboo Ipad stands that allow for vertical or horizontal viewing. Sustainable bamboo is ultra durable, and it has none of that strange BPA and phthalate stuff that is found in plastic. It’s naturally great looking – no paint or dyes needed and its clean, classic look is always in style. Alternatively hand out a choice of a laptop skin that adds either a bit of personalised glam or iconic design to match the office or home décor.

Fred & Friends get a foot in the door A great gift for Bosses’ or Secretaries’ Day, this doorstop will have your clients stopping at the door for some show-stopping conversation. Designed by Liz Dubois and Anthony Petrie it features a firm grip rubber coating to hold your door open in style. BIC Available SHOP SA (vday).pdf 1 2011/12/07 in black or red and packaged4:31 in aPMclear drawstring shoe bag you can find it on www.worldwidefred.com

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on the road Acknowledgment Stuart Johnston has 30 years of experience as a motoring journalist. He has worked for Car, Drive and scripted Car Torque, a television series on SABC. Johnston is also the editor of AutoLive, an online industry magazine and appears weekly on Ignition TV, a channel on DSTV. He drives a 25 year old Mercedes and a 46 year old Volvo.

Back street boys

take on franchised motor dealers The chrome and glass showrooms of franchised service mechanics can add to up to hidden service clauses and multi-figure invoices. If you do your homework independent motor mechanics can do the same job without all the costly bells and whistles.

he other day I visited a motor workshop which purported to specialise in German cars. I was under time pressure but needed an oil change for my ageing Mercedes and so I popped in for a quote. The receptionist lady spent a while behind a closed door then came back and quoted me R1 200 for the job.

Incredulous, I walked across the street to a Midas spares outlet, bought five litres of reasonable quality brand-name motor oil and a filter and did the job myself for R300. I didn’t even get full of old oil trying to prise the old filter out from some inaccessible spot beneath hot exhaust manifolding, as the Merc, bless it’s Swabian-grade socks, has the filter located right on top of the engine. The whole job took me half an hour. Now, the first point about this is the workshop probably didn’t want such a small job, hence the exorbitant quote. The second point is not all back-street workshops are cheap. And the third point is once a car is out of warranty it pays to study your servicing options. Nowadays, warranties generally run from three to five years and up to 120 000 km, and along with maintenance and service contracts can tie the vehicle into dealership servicing for the most useable period of a vehicle’s life. However, that warranty clause normally states a time period or a distance covered and when a vehicle is used for business purposes, it is all too easy to cover 100 000 km in well under three years. This is where private users and small business operators should consider using a reputable non-franchised workshop. Franchised dealers are often required by the manufacturers to give their places of business extremely impressive looking shop frontages, including chrome and glass reception areas with espresso machines

shopsa magazine

and all the other client-pampering devices that make them resemble the business class lounges of exclusive airlines. Ensconced in a plush sofa while waiting for the ‘client liaison officer’ to tell you how much the failed cam belt is going to cost you (I’m sorry madam, but did you read clause 17.1 on the warranty form?), one gets the feeling someone may sidle up behind you and offer you a shoulder massage and a crash course in Zen meditation. Someone has to pay for all that finery and guess who that is? “There’s one main reason customers come to us and that’s because we’re cheaper,” says Alan Poulter, who runs SA Swiss Tune Up Centre, from his small holding in Midrand. “We have a fraction of the overheads a franchised dealer carries, despite the fact I have a fully-equipped workshop with three vehicle hoists and all the latest electronic equipment,” he says. Poulter’s workshop is affiliated to the Retail Motor Industry Organisation (RMI) which ensures its members adhere to codes of conduct and guarantee their workmanship. SA Swiss is also an Automobile Association-accredited workshop, which again enforces standards of service that conform to the AA’s criteria and there are countless such workshops around the country affiliated to these or similar watchdog organisations, which conduct regular audits on their members. It is a myth that only franchised dealers can work on modern cars as many ‘back street boys’ now have access to computerised servicing data that can be downloaded in the same manner dealerships do, covering all the popular models. In the writer’s experience, the savings to be had by going to a non-franchised workshop are significant. Another advantage is it is much easier to establish a real relationship with a private workshop than with a major dealership’s workshop foreman. But like most things in life, it pays to do your homework, so check the terrain out carefully. Perhaps it is best to go for an oil change first and see how that works out, before committing to open-heart engine surgery. m Vol 96 - Issue 2

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Terms and conditions Billing • All ACTive Print options are on a fixed 24 month agreement with monthly invoicing. No price escalation • Terms: invoices to be paid on presentation of invoice Cartridge delivery • Toner cartridges will be delivered to a single nominated address, for the duration of the agreement. In the event of the nominated address changing during the course of the agreement, formal written notice is required, 30 days before change is effective • Should you print more than the agreement pages, then a “pay-as-you-go”model will be adopted at market pricing for cartridges Maintenance • All ACTive Print options include maintenance • Printers have an on-site warranty • Service centres are available on www.samsung.co.za, www.hp.co.za and www.okisa.co.za Insurance • Accidental damage, Act of God and theft are covered in the agreement Duration of agreement • All agreements will be for a duration of 24 months What happens to the printer at the end of the agreement period? • After 24 months the agreement will cease and the printer remains your property • No settlement fee • You have the option to continue on a month-to-month agreement for the supply of consumables or you can upgrade to a new printer model and a 24 month agreement • HP printers are only available in South Africa

Subject to R/$ fluctuation Estimate recommended end user price

MAKING A DIFFERENCE

books and cd reviews

Book Reviews Dive into the latest thought-provoking books that will initiate you to the scary, the psychological and the patriotic…

Pinky Promise A book about sexual crimes against children, titled Pinky Promise, by local artist Pierre Crocquet was launched in Johannesburg in November. Through the stories of five victims and three perpetrators, Crocquet aims to understand sexual abuse against children, early childhood trauma and the role environment plays in childhood development, as well as recovery from trauma. The title of the book relates to the shared secret between the victim and abuser, where a constrained promise of silence is symbolised by the linking of fingers – the pinky promise. The book incorporates visual images, written texts, photographic portraits and personal documents such as diary entries and drawings. These elements tell the stories of those in the book and a collective story of sexual abuse. Pinky Promise takes the reader on a journey of both the violated and the violator and the stories unveil the secrets of perpetrators who act with pre-meditation, employing techniques to gain trust and achieve the deception needed for child abuse. m

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Awesome SA Thinking, Fast and Slow Daniel Kahneman, recipient of the Nobel Prize in Economic Sciences for his work in psychology challenging the rational model of judgment and decision making, is one of the world’s most important thinkers. His ideas have had an impact on many fields including business, medicine and politics, but he has never brought together his many years of research into one book until now. In Thinking, Fast and Slow, Kahneman takes us on a tour of the mind, explaining the two systems that drive the way we think and make choices. One system is fast, intuitive and emotional while the other is slower, deliberative and logical. Kahneman exposes the extraordinary capabilities and faults, as well as the biases of fast thinking. He reveals where we can and cannot trust our intuitions and how we can tap into the benefits of slow thinking. Thinking, Fast and Slow will transform the way you take decisions and experience the world. m

Derryn Campbell, co-founder of the ‘Awesome SA’ movement and selfconfessed South Africa ‘addict’, has written and produced an innovative, informative and entertaining book on South Africa called Awesome South Africa. This colourful collection is packed with stories, facts, figures, anecdotes, graphics and photographs offering an eclectic and informative insight into all that is South African. This title is guaranteed to stir feelings of pride, patriotism and belonging in South Africans and will leave those who are not South African in awe. Derryn followed a vision to encourage South Africans to positively influence the future of the country, which led to her co-founding Awesome SA, a non-profit movement that interacts with South Africans to create awareness about the country and facilitates initiatives to deliver positive outcomes. With editorial and creative contributions from a wide range of well-know South Africans Awesome South Africa is a musthave for anybody who is fascinated by South Africa. m Vol 96 - Issue 2

Sounds like… A variety of albums are on offer with beats that are set to get you both in the party mood and give a new twist on some old classics… Kylie – Greatest Hits At first glance you could ask why anyone would buy Kylie Minogue’s Greatest Hits album again. However, all songs on this album have been sourced from the original session masters and have been remastered to deliver superb sound. Greatest Hits, originally released in 1992, has a different track list to the original version and has all the correct single edits with a bonus track in the form of ‘What Do I Have To Do?’ (Billy The Fish Remix), appearing for the first time after being thought lost for almost two decades. Time was also spent on the booklet to incorporate Kylie’s single and album covers from all countries. It is easy to see why she was so popular from the start when listening to songs such as ‘I Should Be So Lucky’ and ‘Celebration.’ This is truly a celebration of Kylie and pop dance at its best. m

Susan Boyle – Someone To Watch Over Me Record breaking Susan Boyle has made UK music history again by becoming the first female artist to have three successive albums debut at number one in the UK album chart in less than two years. The highly anticipated album Someone To Watch Over Me stormed to the number one spot in the Official UK chart. Highlights of the album include a radically re-arranged rendition of ‘Unchained Melody’ which is a song you have heard countless times before that is embedded in popular culture, but has been given a new flavour. Susan’s recording career has ushered in a figurative change for herself and for pop and with this album one gets the sense she has graduated with unique touches making it special. With the undeniable emotional pull of the title track, the Susan Boyle story continues. Hers has been a phenomenal tale, with a dream that shows no sign of ending. m

Ola - All Over The World All Over The World fuses different influences from the worlds of dance, pop and urban music and is so catchy you won’t be able to keep your feet still while listening to the CD. Ola was a finalist on Swedish Idol in 2005 and is a chart-topper in his home country. He’s a Swedish success story with a shock of blonde hair. The Swedish sensation has had three number one albums, seven number one singles and has sold over 135 000 records in his home country, with his songs being played on the radio almost 200 000 times in Sweden. In 2011 his song ‘All Over the World’ picked up Best Male Solo Single at the Scandipop Awards. The tracks on this album are both vibey and dance-pop with one or two ballads thrown in between showcasing the artist’s ranging vocal abilities. This album will certainly get you in the party mood. m

www.shop-sa.co.za

shopsa magazine

personability

Jetsetter

Neil sticks to winning

COMPANY PROFILE Henkel began its business operations in South Africa in 1964. There are currently approximately 320 employees working for Henkel South Africa covering two business sectors including cosmetics/toiletries and adhesive technologies. For more information visit www.henkel.com.

This issue we introduce Neil de Witt, general manager for Henkel South Africa’s consumer division.

Q&A

What is your home-town? Roodepoort. Married? In a committed relationship. Children? Vlooi - the sheepdog. What is your motto? “Just do it” and at other times, “Let’s build that bridge and get over it.” Use three words to describe yourself: Driven, conscientious and passionate. What is your business philosophy? Making daily decisions to the best of my ability, as if it were my own company. Briefly describe the highlights of your working career: Just a few of them include being part of the Pentel team that won the NOPSA Brand Builder Award for three years; winning an employee incentive award to Mauritius and Frankfurt; winning the SubSahara Africa Brand Champion award; visiting Henkel operations in Spain, Germany, UK, Dubai and Turkey; being part of the Henkel Consumer division breaking records for performance in 2010; and being promoted to general manager of Henkel’s Consumer Adhesives division in Southern Africa in January 2012. What has been your greatest life lesson? No matter your starting point in life, with the faith people have in you, and your own passion and determination, anything is possible. If you could change one thing in the industry, what would it be? I would like to see more companies producing quality, innovative products versus simply flooding the market with cheap junk. Describe a typical day in your work schedule/processes: No day is the same but some of my duties include reviewing sales figures and financials; having meetings on strategy, promotions, new products, inventory and channel incentives; working on promotional deals and pricing; visiting clients and spending time mentoring individuals. How do you handle stress? I’ve learnt to stay calm. If it gets too much I go for a walk in our plant, which allows me to reset and approach a situation differently. Effective teams, clear objectives and appropriate delegation minimises stress. What makes you happy? My committed and loving partner; my company’s success; learning new things every day; walking on the beach barefoot and lazy weekends. What makes you angry? Anger is a strong emotion I reserve for

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intelligent people behaving poorly or dishonestly. I get angry when I see abuse of weaker people and animals and with office politics. What is the one thing you can’t do without? My family. Where do you like visiting when out-and-about in Johannesburg? Walter Sisulu Botanical Gardens; Emmarentia Dam and any decent coffee shop. What is a favourite weekend outing? A relaxed braai with friends. What is your favourite website? I don’t have one, but enjoy an application called Flipboard on my Ipad, with snippets of news and sports from websites around the world. What is your favourite retail store? Woolworths for food and Look and Listen for fun. What was the last new thing you bought? A pulse fitness watch and a heart rate monitor. What is your favourite song currently? Most songs by Adele particularly ‘Rolling in the deep.’ Do you have a hobby? If gym counts then yes, a neglected hobby. Where do you like to go on holiday? Kruger Park, Cape Town and Thailand. What car do you drive and why? A Honda CRV - practical at the time I bought it based on the dogs and camping trips. Favourite beverage? Cappuccino and red Grapetizer. Tell us something about yourself, we don’t know: I enjoy singing, one day I will record that album…(*grin*). I sang with friends at a wedding some time ago. How are you ‘proudly South African’? My career takes me out of the country so I get asked about crime and explain South Africa’s challenges but also why I love it. On a recent trip to Dusseldorf, I convinced international colleagues to make South Africa their next holiday destination. Do you practise ‘greening the earth’ in your personal or business life? Yes we recycle all waste at home and reduce appliance usage. I am considering a solar geyser and plan to install a grey water vessel for gardening. What are your small indulgences in life? Buying gifts for those I love when traveling. Where/when do you read your copy of the shop-sa magazine? At home in the evenings, on Sundays or at airports.

Vol 96 - Issue 2

crime alert

Crime Alert

Lithotech warns of paper, printer and cartridge scam Tersia Loggenberg of Lithotech Pretoria has alerted shop-sa of a man called Johan Botha, with contact number 079 484 5092, who is claiming he is from City Property. He placed an order with Lithotech Pretoria for printers, cartridges and A4 paper on 17 January in an attempt to scam the company. Captain Barnyard of the Commercial Crime Unit Johannesburg has been investigating the matter and warns the industry that while the name Johan Botha is certainly an alias, the fraudster can change his name at any time. When making application to open a new account he will mostly likely use names of corporate companies such as Grinaker, Tiger Wheel etc. Marna Kuhn, Group Credit Manager of

Bidvest Paperplus advises when opening any new account, you should ensure that you phone the financial manager or director of the company concerned to verify that an account application has indeed been completed and signed by them. Also look up the companyâ&#x20AC;&#x2122;s telephone number in the official telephone directory to check that it corresponds with the one on the credit application. It also pays to inform your staff to be alert when delivering COD orders. Only cheques and EFTs which have been cleared by the bank, should see delivery. Currently the modus operandi of such faudsters is to pay by cheque on delivery of goods or when goods are collected the cheque then bounces. Proof of EFTs will in some instances be faxed through for the goods to be delivered or collected. On checking the bank statement it will reflect the deposit, but it could be that a cheque was deposited and the proof of EFT is fraudulent. Therefore it is imperative to verify EFTs with the bank before releasing goods. m

Platinum sponsors:

By Gav in Moffat

levels.

Freedom Stationery warns of school supplies scam

Deon Honiball, sales representative for Freedom Stationery, warned the industry on 20 January of a man going by the name of Wagogo Ramadhan, director for MRASA, a supposed charity group donating to school children. Ramadhan has been emailing and phoning Freedom Stationery saying he is requesting contact and banking details of stationery suppliers so suppliers can directly send funds to MRASAâ&#x20AC;&#x2122;s account. The items MRSA says it would like to purchase are books, pens, bags, rulers, rubbers and other school supplies. m

www.turnitaround.co.za www.shop-sa.co.za

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry

Gold sponsors:

silver sponsors:

To sponsor the Crime Alert page contact 011 880 1147

REPORT s h o p sCRIME a m a g a z iAT ne info@shop-sa.co.za

debt alert Acknowledgment Lauren Orritt is a legal advisor and owner of Legal & Debt Outsource Solutions and has been involved in the debt recovery business for 20 years. She consults with suppliers, manufacturers and wholesalers within the industry assisting in reducing bad debts while attempting to avoid litigation and court involvement.

Collecting debts – what are the best procedures to follow? Unfortunately in this day and age, every company has bad debts. Given the growing trend of slow payers and poor business practices, the effect of bad debts is felt in every business, big or small.

he collection of any debts owing to a company is not a glamorous part of business and is often in direct conflict with the sales ethic adopted by the business.

However, without efficient debt recovery procedures in place, the effects of nonpayment for services rendered and goods purchased could be catastrophic. Therefore just as much as a dynamic sales force is required to market a business, it is equally important to have an efficient and knowledgeable debtors department as well as a good debt recovery system in place (even if it means utilising external sources for debt recoveries). The recovery of debt has become a bit more complex with the onslaught of radical and new legislation, enough to unnerve even the toughest and most experienced of debtor’s clerks. Here are some simple guidelines to help you follow correct and cost-effective debt recovery procedures: 1. Always ensure the customer adheres to their payment terms – warning bells should start to ring when they start paying late or not at all. Act sooner rather than later. 2. Upon default of payment terms, a

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friendly written reminder (with a specific time period stipulated in the reminder for payment to be made) should be sent to the customer. 3. Once a customer is in default – always ensure all correspondences are in writing with the customer (email or fax is acceptable). 4. If payment is not made by the required date which you have set out in the friendly reminder then do not hesitate in sending the customer a final demand in terms of the National Credit Act with the required time periods set out therein. Remember if you have not followed the notice periods required by law then your request for payment is defective (even if the customer is in default of their contractual obligations to you). If you are unsure of the time periods required then contact your legal advisor or a specialist in the debt recovery field to view the contractual obligations and time period stipulations. 5. Once your final demand has been sent and if the customer has still not paid or made the requisite payment arrangements with you then you need to act promptly in either: • Handing the debt to your legal department for further action; • Handing the debt to your external legal advisors for further action;

• Handing the matter over to debt recovery agents (ensures that they comply with legislative procedures though). But the most important process of all is open communication with the customer – whilst you do not want to lose a paying customer, in the same breathe you do not want to supply goods to a bad debtor. Given the tough economic times – businesses are closing and liquidating at a break neck speed and it is essential your debt recovery decisions and procedures are prompt and effective. If you have exhausted all internal debt recovery procedures or if you are concerned the customer may be closing its doors or absconding – contact your legal advisors without hesitation as it may be necessary for expert intervention to ensure your account gets paid. Remember – these people recover debt as a business and sometimes this is the expert intervention that you need. Finally, you do not have to hand an account over just for the purposes of the issuing of summons against a non-paying customer. Nowadays the emphasis is placed on debt repayment negotiation and it is important that procedures are followed prior to issuing of summons and all other avenues of debt recovery are exhausted prior to you issuing the summons. m Vol 96 - Issue 2

FULL PAGE AD 41

association news PNA launches new store in Brakpan

shop-sa would like to say thank you to all its members who have paid in full their annual membership and subscription fees for 2012. You will be receiving a call from shop-sa to inform you of your new log-in membership number that will allow you access to the many benefits of the shopsa website such as the Special Promotions page available only to members in the industry. As of the February all previous log-ins will become null and void and only paid up members will be issued with a new membership number. Please call Trish or Rachel on 011 880 1147 for further information should you have any queries.

BiC donates a million pens to disadvantaged During January, BiC went all out to help learners achieve their full potential by donating one million pens to disadvantaged children across South Africa, through its ‘Choose BiC and Change a Future’ campaign. Millicent Quoilin, BiC marketing manager of stationery, says during the first three months of the new school year, parents spend millions to equip their children to learn. Yet in 2011 alone, a large portion of the 12 283 875 learners enrolled in 25 851 schools across South Africa, lacked basic educational tools including pens. An amount of 20 different BiC products carry campaign stickers and each time a pack is sold, BiC donates a pen to a disadvantaged child. The pens will be distributed by the READ Educational Trust to almost 200 000 schools throughout the country.

PNA added yet another branch to its growing chain of stores on 17 October. The new store called PNA Mall@Carnival is situated in Dalpark, Brakpan and is owned by Harry and Elbie Ligthelm. “We are excited about the future of this store and aim to make it a great success,” says Ligthelm. For information contact 011 915 7366.

The Office Shops resign from Office Active The Office Shops, based in KwaZulu Natal, have resigned as members of Office Active as of 23 January 2012. The Inovocom (former Office Active) team notes that suppliers should be aware that all special deals, preferential pricing, incentives and rebates where applicable, be withdrawn. As of 12 January Inovocom updated their Office Active and Office Club membership lists and requested suppliers send them their most recent trade cost price lists so they can communicate this information to their members and ensure their database cost price is up to date. Inovocom requests that suppliers point out any new listings, any discontinued items and any code changes so they can pass the information on to members on a monthly basis. Email updates to: pricelists@officeactive.co.za.

Agreement concerning impact of toner on paper signed Double A and the National Nanotechnology Center (NANOTEC) signed an agreement in Thailand on 17 January, to focus on the analysis of toner impact on paper. The agreement was signed by Prof. Sirirurg Songsivilai, executive director of NANOTEC and Thirawit Leetavorn, senior executive vice president for Double A, to ensure consumers benefit with brighter, sharper and cost effective colour copying. Double

A and NANOTEC will conduct a six month research programme to develop the properties of Double A paper and improve its overall performance from printing, copying, scanning to any related products and services. The goal is to better understand both the physical and chemical changes and develop a better paper to meet the demands of customers.

Inovocom alive with new developments Inovocom has been alive with change since their name change from Office Active Dealer Alliance to Inovocom in November and the launch of their Apple iPad application in December. The change in name came following confusion created by running their dealer groups (Office Active and Office Club) under the name of Office Active Dealer Alliance. Craig Noyle, director of Inovocom, says the original name did not allow the dealer groups to gain their own identities and has created a cross-pollination of identities. Through the launch of the new application, anyone who owns an Apple iPad can now download the Office Products Catalogue iPad Application, browse the Office Active Catalogue, the Back to School Promotion and locate each of their Office Active members and contact details across South Africa.

Office National Africa welcomes new manager Office National Africa welcomed Christelle Fensham to the team as the Business Technology Category Manager on 16 January. Fensham will be responsible for the selection and development of all business technology, computer products and related products. Contact Christelle Fensham on cfensham@officenational. co.za or 011 704 0056.

BANNER AD

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association news Gossman squashes the competition at tournament Paul Gossman, corporate brand manager for Mondi, recently made KwaZulu-Natal proud after he and his squash partners, won the Mixed and Men’s Sections of the Masters Doubles Inter-Provincial Squash Tournament, which contributed to KwaZulu-Natal winning the tournament overall. Approximately 400 squash players from around the country played at squash clubs around Durban during the tournament between 3 and 5 November with Gossman playing in 10 matches over the three days. While playing at the tournament he also sported a moustache supporting the month of ‘Movember’, to raise awareness and funds for testicular cancer, prostate cancer and men’s health issues. Gossman says he is keen to challenge other men in the stationery industry to do the same next year.

Stationers find each other in New Zealand

Third Page AD 44

Johann Rheeder, branch manager of Beswick, Dave Boulle, general manager of Masons and Stephen Norsworthy, branch director of Nor, were spotted on the Fanwalk in New Zealand at the end of October.

Major stationers donate to Child Welfare Office National Africa together with major suppliers of the stationery industry spoilt 233 children from the Johannesburg Child Welfare schools and orphanages with stationery for the new year at a fun day held at Curro Aurora Private School in Randpark Ridge on 30 November. Children of Othandweni Orphanage in Soweto and Masibambisane School in Eldorado Park enjoyed a day filled with activities and were given stationery packs which included items such as maths sets, coloured pencils, glue sticks, pencil boxes, scissors, dictionaries and calculators. Father Christmas and Buzz, Office National Africa’s mascot, were also there to entertain the children. Some of the suppliers who contributed to the project included Bantex, CTP, Faber Castell, Henkel, Inter Stat, Office National Distribution Centre, Silveray Statmark Company (SSC).

shopsa magazine

New Appointment for Print Procurement Company Point

Anthony Swart was appointed as managing director of Print Outsource International (POINT), a print procurement company, in August. He brings 18 years of brand consulting and design experience, as well as six years retail industry experience to the company. Swart has spent eight years as the chief executive officer for the Brand Union, a brand agency, and has almost two decades of management experience. He aims to help continue the growth of the company in South Africa, as well as look for expansion into various African and Middle East markets. Swart has undergraduate degrees in Industrial Psychology and Sociology from University of Witwatersrand (Wits), as well as a Masters in Management from Wits Business School and an MBA from Oxford Brookes University. Vol 96 - Issue 2

FULL PAGE AD 45

shop-sa events

shop-sa socialite PNA Annual Suppliers Event proves successful Suppliers from across Gauteng gathered at the Crowne Plaza hotel in Rosebank for the PNA Annual Suppliers Event held on 17 November. Herman Botha, group general manager of PNA, says the event which brings industry suppliers together to both network and celebrate is aimed to say thank-you to the suppliers who support PNA throughout the year. He says an additional two functions are held in the Eastern Cape and Western Cape in gratitude of suppliers in these regions too.

Diarise now With already R35 000 raised by the event’s ticket sales, a further R15 000 was raised by the following companies:

GAUTENG shop-sa donates R40 000 to Soweto Youth Development Projects The shop-sa 2011 Year End function held at the Barnyard in Cresta Johannesburg saw members arrive dressed in true carnival style as per its Mardi Gras theme. Feather boas, glittering masks and festive table decorations added colour to the excitement of the night. Eugene Kleynhans, executive director for shop-sa, opened the evening by addressing members with some of the highlights of the planned strategy for the way forward in 2012. Allan Thompson, of Kolok, joined Kleynhans on stage and revved the crowd for further donations to the Soweto Youth Development Projects.

shopsa magazine

for consultations with regards to the Consumer Protection.

Office National: R3000 Beswick: R3000 ACT: R3000 Waltons: R3000 Kolok: R3000

Contact Salina: 031 561 1011 031 561 1057 031 561 1058

Dennis Creighton, chairman of Soweto Youth Development Projects, expressed deep gratitude for the generosity of the donors and gave a short background into this very worthy cause. The entertainment proved spectacular with everyone off their seats and dancing in the aisles. The good cheer shared by members and their clients carried the spirit into the festive season’s summer break and is sure to invigorate everyone for a successful year of business in 2012.

1 – 6 February Spielwarenmesse International Toy Fair in Nuremberg, Germany. Visit: www.toyfair.de

KWAZULU-NATAL shop-sa Special Offer: Salina Govindsamy, the speaker at last year’s KZN Infotainment Evening and a Consumer Protection Act specialist with a masters degree in Business Law, is together with her firm Gavin Gow based in Durban, offering all shop-sa members a discounted rate

Diarise Now…

6 – 8 March Paperworld Middle East, Dubai 26 – 27 March Network Expos Africa Retail 2012 at Gallagher Convention Centre, Johannesburg 14 – 16 March International Munich Paper Symposium in Munich, Germany 11 – 14 April Indoplas in Indonesia 3 – 16 May 2012 DRUPA 2012 in Düsseldorf, Germany Vol 96 - Issue 2

REASONS TO BELIEVE BECOME A SHOP-SA MEMBER AND BENEFIT FROM ITS PERVASIVE 2012 OBJECTIVES

e all know the best things in life take time to grow, form basic key tenants of operation and then evolve creatively within its niche environment. This is true for the Southern African Association for Stationery, Home and Office Products (shop-sa) which was established as early as 1916 as a trade association to the stationery industry.

In todayâ&#x20AC;&#x2122;s fast-paced global environment a business is only as relevant as its service and supplies that meet the demands of the 21st century. As we enter the year 2012 shop-sa is proud to have metamorphosised since its humble beginnings to being a vibrant, service-driven association that connects businesses, products and people both within the industry itself and to the greater market. Over the years of serving its members, made up of suppliers, manufacturers, resellers and retailers the association has developed and cultivated its service criteria, member benefits and industry trade initiatives while continuing to promote professionalism and credibility in the industry and providing value for its members by ensuring good corporate governance and sound ethical practice. By continually formulating business development initiatives, training, trade shows and business information shop-sa strives to provide all accredited members with a dynamic and unique opportunity to grow their businesses.

HOW WE ARE GOVERNED The association is managed by a staff of 11 under the guidance of a full time executive director. Governance and strategic direction is provided by a board of directors elected annually by shop-sa members. The Board consists of supplier, distributor and reseller executives and owners. Regional executive committees represent the association across the regions of Gauteng, KwaZulu-Natal and the Western Cape.

WHO WE REPRESENT The association serves over 8 000 individuals employed by importers, manufacturers, distributors and resellers across South African, Botswana, Namibia, Mozambique, Malawi, Kenya

and Zimbabwe within the stationery, home and office products industry. Prestigious members include corporate names such as Sappi, Mondi, Kolok, Rexel, Waltons, Nashua, Staedtler, 3M, Advanced Channel Technologies and many more from across its broad market reach.

WHAT WE DO The association offers a widespread range of services and benefits. These include networking forums; conferences; trade shows; awards programmes; a stationery and office products source guide; and a reseller directory. Industry information is disseminated to members via the associationâ&#x20AC;&#x2122;s monthly print magazine, e-mailers and its website which continues to evolve on the digital platform with opportunities to reach targeted markets with cutting-edge products, promotions and sales campaigns. Its Crime Alert division provides vital information to members regarding issues of fraud and other unethical practices. Its Events division and regional committees connect members and customers alike to both educational and social networking occasions with all proceeds donated to targeted charities.

MEMBER BENEFITS Member benefits include business opportunities such as Product Showcases, regional trade road shows, marketing, company profiles and member news, a subsidised personnel placement division, an online catalogue and business register with individualised member web pages, access to special promotions and discounted bulk buying, and relevant sales, training and information necessary to maintain and empower the business of business.

CALL US TODAY AND BECOME A PART OF THE ONLY ACCREDITED REPRESENTATIVE INDUSTRY BODY AND BUSINESS INCUBATOR FOR THE STATIONERY INDUSTRY.

Contact Trish Swanepoel or Rachel skink on 011 880 1147 for information.

product showcase

NEW Bostik Neon Twisters Bostik are revolutionising the highlighting industry with NEW Bostik Neon Twisters! These wax neon crayons won’t dry out, are non-toxic and odorless, making them safe for the whole family to use in the office, at home or at school. Twist and watch the neon colours come to life. Highlighting made easy!

Tel: 021 555 7400 • Fax: 021 555 1870 Email: marketing@alcolin.co.za

Tofu FS 240 Laminating that is easy accurate and safe. The Tofu FS 240 (A4) and FS 340 (A3) is an excellent choice for the protection and enhanced presentation of your documents. Both machines laminate up to 350 microns, which ensure a high quality lamination. The Auto Dust cover protects the machine rollers whilst not in use and the jam cover-up prevents documents from jamming. The system has been designed for speed and ease with a one touch operation and reverse function if needed. Photos can be safely laminated, as the machine is capable of hot and cold laminating. Additional features include a High Powered Cooling fan and Quick Dial Temperature Control.

Tel: 086 111 4407 www.aztradingcc.co.za

TOWER LINT REMOVER Tower’s handy self-adhesive lint remover is perfect for removing lint, fluff and stubborn pet hair! The 30 sticky sheets are gentle on fabric and can be easily removed and disposed of. Tower’s lint remover can be used on furniture, linen, clothing, vehicle interiors and much more.

Tel: 0800 220 488 www.towerproducts.co.za

TOWER ROOM DÉCOR Tower is introducing a new range of self-adhesive room décor stickers which customers will use to decorate and personalise spaces. These décor stickers are durable, reusable, removable and are available in black, colour and chalkboard variants. Size:60x32cm

Tel: 0800 220 488 www.towerproducts.co.za

shopsa magazine

Vol 96 - Issue 2

product showcase

GBC C340 BINDING MACHINE GBC’s C340 is a premium office Comb Binder. Fast and accurate document creation for the busy office. It features the unique Flowline Pro Binding System and new Quickstep technology. Documents are automatically centred to ensure holes do not break out of the paper edge. Punches 25 sheets (80gsm) at a time, and binds up to 450 sheets with a maximum comb size of 51mm. This binder carries a 2 year warranty. Get 200 FREE binding covers with every C340 bought

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

Auto+ 60X SHREDDER Rexel’s Auto+ 60x shredder has been designed for personal/home office shredding. Automated shredding up to 60 fastened sheets (staples & paperclips). Also shreds up to 5 sheets through a manual feed slot. Thermal overload protection and cool down indicator as well as auto power shut off. Confetti cut 4 x 45mm and a security level of S3 (cuts 1 A4 into 400 pieces). 15 Litre pull out bin with viewing window and a bin full detection system. Manual reverse. Credit card shredding slot. Quiet Operation <60 dBA. Simply STACK, SHUT, GO! Shredding made easy! New for 2012.

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

GBC QUICKSTART H320 LAMINATOR GBC’s H320 Quickstart laminator allows you to start laminating in less than a minute - 5 times faster than other A3 laminators. Sureflow Anti-jam performance comes as standard to ensure stress free lamination with patented QuickRelease for those occasionally mis-fed documents. This laminator is perfect for moderate office use where time and productivity are of vital importance. Variable temperature control and auto shut-off after 30 minutes reduces unnecessary power usage. Maximum pouch thickness is 250 micron and approximate lamination time is 37 seconds for A4 pages. Laminates up to A3 size. Get 100 free pouches with every H320 bought.

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

MaxStamp with reversible ink pad Get double the number of impressions with our unique reversible ink pad. All our ‘flip pad’ stamps are made of recycled materials.

Tel: 011 453 7012/9439 Fax: 011 454 4995/3758 Email: aquarius@imaginet.co.za

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shopsa magazine

product showcase

Supreme Desktop Punches 20pg, 30pg and 30pg 4 hole Why use more power than you need? Rapid Supreme Brings innovations to the market, PressLess technology Reduces the power needed with more than 50% compared to traditional hole Punches , with Elegance and functional design and ergonomical handle.

Tel: 011 677 0000 • Fax: 011 677 0018 www.silveray.co.za

Supreme Desktop Staplers 2 -60 sheets Desktop Stapling taken to a whole new level with Superflat Clinch technology Enables you to staple 2- 60 sheets with Rapid Super strong Staples and the same time reduce the paper stack by 40%, these elegant staples has a metal inside and full rubber base for the perfect precision. S30 and S60 Uses the Pressless Technology for noiseless and effortless stapling.

Tel: 011 677 0000 • Fax: 011 677 0018 www.silveray.co.za

Sheafer Intensity Sleek design offered in contemporary finishes. Appeals to both young and old. Streamlined thin cylinder profile. Available in Fountain,Roller Ball and Ballpoint. Sheaffer Limited 5 Year Warranty. Available in the following colours and finishes

Contact Desiree Armugen for more information Tel: 011 677 0000 • Fax: 011 677 0018 www.silveray.co.za

Prelude collection - mini Sheaffer prelude mini Diminutive size - comfortable profile smooth twist-action mechanism. Gift box includes protective pouch. Available in ballpoint. Available in the following colours and finishes

Sheaffer limited 3 year warranty.

Contact Desiree Armugen for more information Tel: 011 677 0000 • Fax: 011 677 0018 www.silveray.co.za

shopsa magazine

Vol 96 - Issue 2

product showcase

Kenton Microwave PART NUMBER : EM925ETB • • • •

25 liters 900 Watt output 11 Power Levels Memory Function Speedy Cooking

Tel: 011 284 0300 www.koloksa.co.za

Geha Laminator A3 PART NUMBER : GLA3PM2 • • • • •

Jam release button Max pouch micron : 300mic Warm up time : 3-5 min Heating rollers : 4 Warranty : 2 years

Tel: 011 284 0300 www.koloksa.co.za

Geha Shredder PART NUMBER : GTS410C • • • • •

Cross cut 35 sheets Automatic start/stop function Cuts paper,cd’s,credit cards and staples. Bin size : 146lt Warranty : 2 years

Tel: 011 284 0300 www.koloksa.co.za

X Mark I Mouse CXMARK1MOUSEB / CXMARK1MOUSEW • • • • • •

Available in Black or White 10-digit calculator, mouse and keypad 1200dpi, wireless 3 button laser mouse Integrated Bluetooth 2.0 connectivity Low battery indicator and Auto power off Compatible with Windows and Macintosh

Tel: 011 284 0300 www.koloksa.co.za

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shopsa magazine

buyer’s guide ADDING MACHINE ROLLS, POINT OF SALE AND MACHINE ROLLS Bond and thermal rolls, fax, adding machines, cash registers, calculators and telex. BSC Stationery - Treeline Palm Stationery Manufacturers PaperGeni Rotunda SSC - Croxley

Kolok Unlimited - Kenton laptop bags and backpacks Rexel Office Products - Kensington

Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories SSC - Croxley, Legamaster, Edding

BATTERIES Batteries and battery chargers. BSC Stationery - Eveready Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries.

ADHESIVES, GLUES AND SPRAYS Glue sticks, sprays and pastes. Beswick Office Products - 3L BSC Stationery - Treeline, Bantex, BIC, Bostik, Ponal, Pritt, Pentel, Faber Castell, Staedtler Freedom Stationery - Marlin SSC - Penguin office paste, wood glue, padding compound, UHU glue sticks, super glue, clear glue, Leeho glue sticks.

BIN RANGE Big and small metal, plastic and wood range. Bantex - Waste paper bins Krost Office Products SSC - Stephens.

BOOK COVERS Bantex - Book Covers CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - Magic cover self adhesive book and file covers (2m rolls, A5, A4, ring binder, lever arch) Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap SSC - Tenza, Clearseal, Croxley

ADHESIVE NOTES Paper and film, sticky notes. 3M SA PTY Ltd - Post-it ® BSC Stationery - Stick ‘n Notes SSC - Sellonotes ART, CRAFT, GRAPHIC AND DRAWING MATERIALS Paints, paint brushes, clays, gummed paper technical drawing accessories, glitter glue and oil pastels. Beswick Office Products - Fiskars, Sandylion, Scrapbook adhesives BSC Stationery - Treeline, Pentel, Pilot, Henkel, Bostik, Staedtler, Faber Castell CTP Stationery - A4 coloured poster boards Faber Castell - Comprehensive range Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint SSC - Croxley, Pelikan, Penguin drawing inks, Stabilo Carbothello, Rotring Technical BAGS AND CASES School bags, gift bags, chair bags and pencil cases. Bantex - Moulded pencil cases BSC Stationery - Treeline, Penflex, Gotcha, Staedtler, Bantex Flip File - Business cases. Freedom Stationery - Space Case and Marlin

BINDING ACCESSORIES Binding covers, binding elements, leather boards, clear and frosted sheets. AZ Trading - Comb, Wire, Thermal & Covers Beswick Office Products - Fellowes BSC Stationery - Treeline, Rexel, Bantex CTP Donau - Donau files and slide binders, A4 poster board Parrot Products - Parrot Comb Binding Machines Rexel Office Products - Rexel and GBC SSC - Esselte BINDING MACHINES Binding machines and thermal binding. AZ Trading - Comb, wire and dual Beswick Office Products - Fellowes Martin Yale Africa - Binding Machines Parrot Products - Parrot Comb Binding Machines Rexel Office Products - GBC and Rexel ranges W Vos & Company - Renz. BOARDS Notice, chalk, flip chart, white boards and accessories. BSC Stationery - Bestboards, Pentel, Pilot, Artline, Penflex CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Parrot Products - Full range of boards and accessories. Custom boards printed to your specification.

BOOKS AND PADS Hard cover books, exercise books, jotter, pads, plain and printed books, sketch pads and drawing books. Bantex - Hard and soft cover noted range BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar SSC - Croxley, Lion Brand, Tudor, Sparrow BOXES AND CARTONS CTP Stationery - Archiving Systems Tidy Files CALCULATORS Hand held, desk top and printing. BSC Stationery - Treeline, Kaiser, Sharp Freedom Stationery Kolok Unlimited - Distributors of HP and Canon calculators Nikki Distributors - Truly calculators Power Stationery - Powerstar Rexel Office Products - IBICO SSC - Texas Instruments, Texet CALENDARS CTP Stationery - Diaries assorted sizes SSC - Sasco year planners.

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See page 58 for contact details CALLIGRAPHY Max Frank - Artline SSC - Rotring, Manuscript, Sheaffer CARBON PAPER AND FILMS SSC - Pelikan Ultrafilm, Interplastic, Plenticopy. CASH BOXES Chiswick Stationery & Crafts - Quality cash boxes SSC - Helix CD’S, DVD’S AND DISKETTES Magnetic media / data media CDs, DVDs, diskettes, holders and covers. Beswick Office Products - Fellowes Kolok Unlimited - Distributors of Sony audio and video access, Verbatim, Memorex CDs, DVDs, HP media, Protech, Epson and Canon speciality media CLIP BOARDS PVC, PP, masonite and executive. Bantex - PVC and moulded plastic CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard SSC - Croxley, Esselte CLIPS, FASTENERS AND PINS Paper clips, office pins, badges, file fasteners, fold back clips, paper binders, paper fasteners and treasury tags. Bantex - Paper clips Freedom Stationery - Marlin Grip Binders SSC - Croxley, Lion Brand, Esselte, Helix Essentials, Stephens, Penguin Tidy Files COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin COMPUTER ACCESSORIES Computers, mouse pads, software, keyboards, computer cleaner and hard drives. Beswick Office Products - Fellowes Kolok Unlimited - Distributors of Manhattan True Touch Mice (wireless, infrared, USB, scrolling etc.), keyboards (wireless, infrared, multimedia, roll-up etc.), monitors, hubs, printer cables, USB cables, keypads, web cams and

graphics tablets, as well as the NU range of internal and external drives. Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper Rexel Office Products - Kensington Computer Accessories COMPUTER CLEANING Beswick Office Products - Fellowes Pyrotec - Tower computer cleaning range Kolok Unlimited - Computacare COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files Impression Management - see printer consumables KMP - for computer consumables Kolok Unlimited - Distributors of HP, Epson, Lexmark, Canon, Oki, Tally, Seikosha, Panasonic, Brother, Olivetti, Minolta, Kyocera, Penguin consumables Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels COMPUTER HARDWARE Kolok Unlimited - Distributors of Lexmark, Oki, HP, Canon and Epson hardware range (printers, scanners, digital cameras and projectors) CORRECTION (SEE ERASERS, ERASING / CORRECTION FLUIDS) CRAYONS AND CHALKS BSC Stationery - Treeline, BIC, Henkel, Faber Castell, Staedtler Faber Castell - Wave crayons and pastels Freedom Stationery - Marlin Jax Classics - Crayons and industrial markers SSC - Croxley, Jovi, Stabilo, Penguin DESK SETS AND ACCESSORIES Blotters, letters trays, letter openers, waste bins / baskets, desk organisers and cubes holders. Bantex - Comprehensive range - moulded plastic BSC Stationery - Treeline, Bantex Freedom Stationery - Marlin Krost Office Products Ledger Systems - Falcon Products Rexel Office Products - Rexel Eco Range SSC Stationery - Rolodex.

DIARIES, PLANNERS AND ORGANISERS Diaries, desk calendars/blotters, homework diaries, legal diaries and personal organisers and refills. CTP Stationery - CTP Brand Hortors Stationery - Legal diaries Rexel Office Products - NOBO planners, refills and T-card kits South African Diaries - For all your diary needs DICTATION - TRANSCRIPTION Dictation, transcription and meeting recording. Powerhouse Dictation for Phillips - Dictation, transcription, meeting recording, mini-tapes, foot pedals, accessories DRAUGHTING AND DRAWING OFFICE SUPPLIES CTP Stationery - A4 Poster Boards SSC - Croxley, NT Cutters, Pelikan and Penguin Drawing ink, Maped, Rotring Technical, Helix EMBOSSERS AND ENGRAVING Custom engraving and laser engraving. Jax Classics - Custom engraved wax stamps Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec ENVELOPES AND MAILING Envelopes, bubble, mailing tubes and franking machines. BSC Stationery - Leo Envelopes, Jiffy CTP Stationery - Commercial envelopes Global envelopes Grafton/Star Merpak envelopes PaperGeni SSC - Croxley, Lion Brand, Bespoke and Standard ERASERS AND ERASING/ CORRECTION FLUIDS Erasers, correction pens and tapes. BSC Stationery - Treeline, BIC, Artline, Faber Castell, Pentel, Pilot, Staedtler, Pritt Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (PTY) LTD - Hi-Polymer and Ain eraser, correction tape and pens ERASERS AND ERASING / CORRECTION FLUIDS CONTINUED SSC - Penguin correction fluid and pens. UHU

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buyerâ&#x20AC;&#x2122;s guide correction roller and bottle. Helix, Maped, Pelikan, Penguin, Croxley erasers FAX ROLL MANUFACTURERS Palm Stationery Manufacturers Rotunda SSC - Croxley Files and filing Arch lever, accessible files, computer binders, ring binders, suspension files. African Filing Systems - Top retrieval filing and arching products Bantex & Viking - All filing and storage BSC Stationery - Treeline, Bantex Mobifile CTP Stationery - Full range of quality DONAU brand File-A-Punch cc - supplier of a paper punch witch fits into a file Flip File - Executive display files, expanding files, Document folders, dividers Freedom Stationery - Edo / Unifile Grafton/Star Kolok Unlimited - Avery Eurofolios and Euroboxes Palm Stationery Manufacturers - Polypropylene ring binder files, techno file products Pentel S.A (Pty) Ltd. - Display book Vivid, document file, clip file and presentation file Rexel Office Products - Prima and Rexel ranges SSC - Croxley, Esselte, Pendaflex suspension files, Twinlock filing systems Tidy Files FOLDERS Board folders, carry folders, filing pockets, kraft folders (straight cut/5-cut), plastic book covering, secretarial folders and quotation folders. Bantex BSC Stationery - Treeline, Bantex CTP Stationery - DONAU Brand Freedom Stationery - Marlin Palm Stationery Manufacturers - Techno file, View file Rexel Office Products SSC - Croxley, Esselte Tidy Files FORMS - LEGAL AND MISCELLANEOUS Hortors Stationery - complete range of custom, company, miscellaneous, magisterial, etc.

FURNITURE - OFFICE & SCHOLASTIC Office furniture, light tables, school chairs, desks, shelving and equipment. Krost Office Products - accessories New Era Office cc - Specialising in all office furniture desks, chairs, credenzas, boardroom tables, etc

LABELLING MACHINES Labelling machines. Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System Kolok Unlimited - Distributors of OEM, Avery and Penguin inkjet and laser labels SSC - Dymo, Herma

GUILLOTINES AND TRIMMERS Guillotines, trimmers, blades, repairs and services AZ Trading - Kobra, repairs to all makes Beswick Office Products - Fellowes, Vivid Martin Yale Africa - Intimus, Martin Yale Rexel Office Products - SmartCut and ClassicCut SSC - Dahle W Vos & Co - Ideal

LAMINATING MACHINES AZ Trading - Speedlam and Lami-Ace Beswick Office Products - Fellowes Kolok Unlimited - Galaxy Martin Yale Africa - Fujipla Parrot Products - Parrot A4 and A3 Laminators Rexel Office Products - GBC and Rexel ranges W Vos & Co - PEAK & Renz.

INDEX TABBING AND DIVIDERS Dividers board, PP, PVC, index tabs and press tabs. 3M SA - Post-it flags, Flag pen and highlighter Bantex - P.P and Manilla board Beswick Office Products - 3L BSC Stationery - Treeline, Bantex, Flip File CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Rexel Office Products - Rexel, Mylar and Prima board SSC - Croxley, Esselte

LAMINATING POUCHES AND MATERIALS AZ Trading - A2 down to ID and small pouches Beswick Office Products - Fellowes Kolok Unlimited - Penguin Martin Yale Africa Parrot Products Rexel Office Products - Rexel and GBC.

INKS Jax Classics - Lumber and field marking ink KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry. SSC - Pelikan, Penguin stamp pads and inks, Rotring, Sheaffer

LETTER TRAYS Bantex & Viking Krost Office Products SSC - Croxley, Twinlock, Maped, Disa, Stephens.

LABELS Blue border, computer - inkjet and laser. BSC Stationery - Treeline, Tower, Midmadex Freedom Stationery - Marlin Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Tidy Files

LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc LETTER OPENERS SSC - Maped, Croxley

LOOSE LEAF LEDGERS, SHEETS, INDEXES SSC - Croxley, Twinlock. MAILING TUBES (ALSO SEE ENVELOPES AND MAILING) CTP Stationery SSC - Croxley MARKERS BSC Stationery Sales - Treeline, Collosso, Penflex, Artline, Maxi, Pentel, Pilot, Bic Faber Castell - Permanent and non permanent Freedom Stationery - Marlin

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See page 58 for contact details Interstat Agencies - Edding Jax Classics - Paint markers and industrial crayons Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar Rexel Office Products - NOBO white board markers SSC - Croxley, MonAmi, Carioca, Pelikan, Penguin, Stabilo Boss, Stabilo Swing, Sharpie

MATHEMATICAL GEOMETRY SETS AND ACCESSORIES Freedom Stationery - Marlin SSC - Croxley, Helix Oxford, Maped, Rotring MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers Ledger Systems - Falcon products SSC - Croxley NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/ Numberer (manual/electronic), Trodat OFFICE ERGONOMICS Beswick Office Products - Fellowes Back/Wrist/ Foot support; Notebook riser stand Rexel Office Products - Kensington copyholders, risers, footrests, wrist support and Rexel range of electric staplers and punches which reduces chances of RSI (repititive strain injury) OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. - Overhead film, transparency, multimedia Kolok Unlimited - Penguin OHP Film Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO SSC - Stabilo, Penguin.

PAPER AND BOARD Paper, board and cube refills. Antalis South Africa - Office paper solutions Bantex - Cube refills BSC Stationery - Apex Paper - Typek, Rotatrim CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok Unlimited - Distributors of HP, Epson, Canon, Lexmark, Penguin and Avery Palm Stationery - Technotrim - A4 photocopy/ printing paper Rexel Office Products - Prima SSC - Croxley TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Martin Yale Africa W. Vos & Co - Ideal PENCILS Lead pencils, mechanical pencils and colour pencils. BSC Stationery - Treeline, BIC, Faber Castell, Pilot, Pentel, Uni, Staedtler, Henkel Freedom Stationery - Marlin / Edo Max Frank - Uni Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil. Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent SSC - Croxley, Stabilo, Rotring, Sheaffer PENCIL LEADS Chiswick Stationery & Crafts - Sharp/Shine leads Faber Castell - Extensive range, beginner to artist Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead various grades SSC - Croxley, Rotring PENCIL SHARPENERS Freedom Stationery Power Stationery - Powerstar SSC - Croxley, Carl, Dahle, Maped, Helix

PENS BSC Stationery - Treeline, BIC, Faber Castell, Pilot, Pentel, Uni, Staedtler, Henkel, Lexi, Penflex Faber Castell Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar SSC - Sheaffer, Pelikan, Stabilo, Rotring, Penguin, Parker, Waterman, Papermate W Vos & Co - Lamy PEN CARBON BOOKS Self carbonised books and pen carbon books. BSC Stationery - Treeline, RBE Freedom Stationery - Marlin Power Stationery - Powerstar SSC - Croxley PERSONAL STATIONERY Bantex - Telephone Management, Conference and Filing CTP Stationery - Home office and personal filing system, diaries Grafton/Star SSC - Croxley, Basildon Bond, Tudor and Lion brand Tidy Files PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners SSC - Croxley, Sasco POINT OF SALE PRINTER ROLLS PaperGeni Rotunda. PRINTERS Kolok Unlimited - Distributors of Epson, Lexmark, Canon, HP and Oki printers PRINTER CONSUMABLES Impression Management - Manufacturers and distributors of 100% brand new generic and compatible inkjet, laser toner cartridges including Prinart, Q-ink, Sanchi, Oliser. Also manufacturers of inkjet refilling machines, bulk

BANNER AD

buyer’s guide inks and recycler supplies KMP - For computer consumables. Kolok Unlimited - Distributors of HP, Epson, Lexmark, Canon, Oki, Panasonic, Brother, Olivetti, Kyocera, Seikosha, Tally, and Minolta consumables; Fujitsu, Citoh and Penguin PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung PUNCHES AND PERFORATORS Bantex - Plastic and Metal Beswick Office Products - Kangaro BSC Stationery - Treeline, STD, Bantex, Rexel Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Rexel Office Products - Rexel SSC - Uno, Rapid, Maped, Lion Brand RUBBER BANDS SSC - Croxley RUBBER STAMPS Aquarius Media Supply - MaxStamp range and accessories Chiswick Stationery & Crafts - Clear stamp designs, crafts ink pads Jax Classics - Wax stamps and sealing wax Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Aquarius Media Supply - Flash Machine 251 Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system RULERS Chiswick Stationery & Crafts - Stainless steel rulers Freedom Stationery - Marlin Penflex - PENFLEX rulers SSC - Croxley, Disa, Rotring, Helix Shatterproof SCHOLASTIC SUPPLIES Bantex and Faber Castell BSC Stationery Sales - Treeline CTP Stationery

Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - Contact paper woodgrain, marble, pattern designs, magic covers BTS clear and coloured self adhesive paper. (2M rolls, A4 and Lever Arch). Also available plastic coated brownkraft and precut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SSC - Croxley, Pelikan, Penguin, Stabilo, UHU, Maped, Helix, Lion Brand SCISSORS AND CUTTERS Freedom Stationery - Marlin SSC - Maped, Sister, Croxley, Disa SCRAPBOOKING Scrapbooking accessories and photo albums. Beswick Office Products - Fiskars, Sandylion, Scrapbook Adhesives Chiswick Stationery & Crafts - Albums (postbound and 3 ring), cutters, trimmer, cutting mats, glitter, paper flowers, coloured foam sheets asstd cols Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SSC - Herma, Maped, UHU, Stabilo, Dahle Trimmers SHREDDERS AND ACCESSORIES Shredders, accessories, repairs and service. AZ Trading - Roto, Kobra, repairs to all makes Beswick Office Products - Fellowes Kolok Unlimited - GEHA shredders Martin Yale Africa - Intimus, Martin Yale, Paper Monster Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range W Vos & Co - Ideal.

SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals SPIKE FILES Grip Binders SSC - Croxley, Maped STAMPS, STAMP PADS AND INKS Self inking stamps, rubber stamps, refill ink, endorsing ink and stamp pads. Aquarius Media Supply - MaxStamp, self-inking and pre-inked stamps, ink pads and accessories. Jax Classics - Wax stamps and sealing wax Rubber Stamp & Engraving Co - Trodat, preinked stamps, stamp and fingerprint pads SSC - Penguin metal and plastic stamp pads STAPLING MACHINES AND STAPLES Staplers, staples and staple removers. Bantex Beswick Office Products - Kangaro BSC Stationery - Treeline, STD, Bantex, Rexel Freedom Stationery - Marlin Krost Office Products Interstat Agencies - Genmes Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range SSC - Maped, Rapid, Lion Brand, Helix Essentials STATIONERY SUNDRIES SCHOLASTIC Scissors, pencil crayons, chalk, rulers, wax crayons, chair bags, koki’s, blackboard equipment, stencils, maths sets, pencil sharpeners and retractable crayons. BSC Stationery - Treeline, Pritt, Henkel, Staedtler, Pentel, Pilot, BIC, Bantex, Faber Castell, Artline, Penflex CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile SSC - Helix Essentials, Maped, Croxley. STENCILS Freedom Stationery SSC - Rotring, Helix.

BANNER AD

See page 58 for contact details STORAGE SYSTEMS Filing cabinets, box files and storage boxes. CTP Stationery - Archiving Systems Suspension Files Kolok Unlimited - Distributors of Sony and Verbatim memory sticks, memory, flash and secure digital cards, lockable CD storage units SSC - Croxley Tidy Files TAPES Adhesive tapes clear, labelling, masking, packaging and repair. 3M SA (Pty) Ltd. - Brand Scotch® MagicTM BSC Stationery - Sellotape, Brother Freedom Stationery SSC - Sellotape, Dymo Labelling Tape TELECOMMUNICATIONS NIKKI Distributors - Siemens office phones TELEPHONE MESSAGE BOOKS AND PADS SSC - Croxley TELEX ROLLS AND TELETEX PAPER Rotunda TONERS AND CARTRIDGES KMP - Computer consumables Kolok Unlimited - Distributors of HP, OEM, Lexmark and Epson toners, Samsung, Oki and Epson thermal and compatible ribbons and toners/ RISO, HP and Epson inkjet cartridges, Canon bubble jet ink cartridge, laser and fax cartridges, Panasonic, Kyocera and Penguin PaperGeni

TOYS, HOBBIES AND GAMES Abacus, educational posters, playing cards, bean bags and skipping ropes. Freedom Stationery Pyrotec - Toby Tower Stickers and Activities TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering TRANSPARENCIES Kolok Unlimited - Distributors of OHP media, OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range SSC - Stabilo TREASURY TAGS/INDIAN LACE FILES SSC - Croxley

Looking for an accredited reseller? You need a copy of the Stationery & Office Business Directory The official guide to accredited stationery, school and office product dealers

TWINE AND STRING SSC - Croxley VISITORS BOOKS/REGISTERS Visitors, hotel guest, restaurant reservation and guard books. Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers

ISSUE 7 • 2011

THE BUSINESS DIRECTORY TO STATIONERY, SCHOOL & OFFICE PRODUCTS RESELLERS

WASTE BASKETS (SEE BIN RANGE)

TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems

Call 011 880 1147 or info@shop-sa.co.za

To advertise in or make any changes to the Stationery Buyer’s Guide, contact shop-sa office in writing. Fax to 011 880 1677 or email: info@shop-sa.co.za. While every effort is made to ensure the information published here is correct and up-to-date, the editor urges individual companies to ensure their own information is the most current. Shop-sa cannot be held responsible for any omissions or errors within the Stationery Buyer’s Guide, but we will of course make every effort to ensure the information within is completely up to date with each issue.

BANNER AD

buyerâ&#x20AC;&#x2122;s guide 3M

Interstat Agencies - Cape Town 011 844 9202

PvtBag X926, Rivonia, 2128

(

021 551 9555

Box 36696, Chempet, 7442

(

032 533 4003

Box 1305, Verulam, 4340

011 806 2388

Customer Serv: 0800 118 311

021 557 5456

Capetown@interstat.co.za

032 533 3254

powersta@netactive.co.za

African Filing Systems

Interstat Agencies - Port Elizabeth

Pyrotec

(

011 896 5279

www.africanfiling.co.za

(

041 453 2558

Box 27693, Greenacres, 6057

(

021 787 9600

PvtBag X1, Capricorn Square, 7948

086 540 6892

info@africanfiling.co.za

041 453 8504

pe@interstat.co.za

021 787 9791

tower@pyrotec.co.za

Antalis South Africa (Pty) Ltd

Jax Classics

Redfern Print Services - Cape Town

(

011 688 6000

Box 6893, Johannesburg, 2000

(

011 444 7221

Box 1519, Kelvin, 2054

(

021 552 9680

Box 403, Milnerton, 7435

011 688 6162

marketing.office@antalis.co.za

011 444 7210

jaxwax@iafrica.com

021 552 9681

sales@redfern.co.za

Antalis South Africa (Pty) Ltd - Cape Town (

021 959 9600

021 959 9640

Box 19231, Tygerberg, 7505

Antalis South Africa (Pty) Ltd - Durban (

031 714 4000

031 700 9253

Box 284, Umhlanga, 4320

Antalis South Africa (Pty) Ltd - Pretoria (

012 379 0060

012 379 0052

Box 4013, Pretoria, 0001

Antalis South Africa (Pty) Ltd - Bloemfontein (

051 447 8681

051 447 6765

Box 1795, Bloemfontein, 9300

Antalis South Africa (Pty) Ltd - Port Elizabeth (

041 486 2020

041 486 2219

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg (

033 386 2078

Box 1425, Pietermaritzburg, 3200

Antalis South Africa (Pty) Ltd - Botswana (

00267 391 2139

00267 397 5459

Box 1705, Gaborone

Aquarius Rubber Stamps

Kemtek Imaging Systems

Redfern Print Services - Johannesburg

(

011 624 8000

Box 86173, City Deep, 2049

(

011 837 4119

Box 1445, Crown Mines, 2025

0866 101 185

labelling@kemtek.co.za

011 837 8917

sales@redfern.co.za

Kemtek Imaging Systems - Cape

Rexel Office Products

(

021 521 9600

Box 181, Cape Town, 8000

(

011 226 3300

www.rexelsa.co.za

021 551 5032

brenth@kemtek.co.za

011 837 2781

admin@rexelsa.co.za

Kemtek Imaging Systems - KZN

Rotunda

(

031 700 9363

Box 15685, Westmead, 3608

(

021 552 5135

Box 189, Maitland, 7404

031 700 9369

Sandim@kemtek.co.za

021 551 3070

rotunda@iafrca.com

KMP

Royce Imaging Industries

(

021 709 0190

Box 183, Steenberg, 7947

(

011 792 9530

www.royceimaging.co.za

021 709 0199

kmppty@iafrica.com

011 792 9480

sales@royceimaging.co.za

Kolok Unlimited - Head Office

Rubber Stamp & Engraving Co - Head Office

(

011 248 0300

Box 4151, Johannesburg, 2000

(

011 262 1400

Box 931, Wendywood, 2144

011 248 0381

infojhb@koloksa.co.za

011 262 1414

tgrodat@rse.co.za

Kolok Unlimited - Cape Town

Rubber Stamp & Engraving Co - Cape Town

(

021 597 2700

Box 6385, Roggebaai, 8012

(

021 448 7008

Box 931, Wendywood, 2144

021 297 2799

infoctn@koloksa.co.za

021 448 7014

cpt@trodat.co.za

Kolok Unlimited - Durban

Rubber Stamp & Engraving Co - Durban

(

031 570 4900

Box 4206, Riverhorse Valley East, 4017

(

083 377 4109

Box 931, Wendywood, 2144

031 569 6880

infodbn@koloksa.co.za

031 266 1082

dbn@rse.co.za

Kolok Unlimited Polokwane

SSC - Silveray Statmark Company - Johannesburg

(

011 453 7012

www.orderstamps.co.za

(

015 298 8795

Box 862, Ladanna, 0704

(

011 677 0000

Box 40754, Cleveland, 2022

011 454 4995

aquarius@imaginet.co.za

015 298 8315

infopol@koloksa.co.za

011 677 0018

infojhb@silveray.co.za

AZ Trading

Kolok Unlimited - Port Elizabeth

SSC - Silveray Statmark Company - Cape Town

(

086 111 4407

www.aztradingcc.co.za

(

041 406 9900

Box 3163, North End, 6056

(

021 442 1300

011 792 9732

sales@aztradingcc.co.za

041 406 9920

infope@koloksa.co.za

021 447 4369

Bantex

Kolok Unlimited - Namibia

011 473 9800

Box 43201, Industria, 2042

(

00264 (61)370500

Box 40797, Ausspannplatz, Namibia

(

031 462 2081

011 474 3101

slavepak@bantex.co.za

00264 (61)370525

valne@kolok.com.na

031 462 0185

Kolok Unlimited - Nelspruit

011 433 2686

Box 82319, Southdale, 2135

(

013 758 2233

Box 4338, White River, 1240

(

051 447 4313

011 680 2166

info@beswick.co.za

013 758 2235

infonel@koloksa.co.za

051 447 6588

Kolok Unlimited - Bloemfontein

011 420 3250

Box 278, Brakpan, 1540

(

051 433 1876

PvtBag X01, Brandhof, Bloemfontein

(

043 722 3781

011 420 3322

sales@treeline.co.za

051 433 2451

infobfn@koloksa.co.za

043 743 7359

Kolok Unlimited - Botswana

031 563 1316

www.chiswick.co.za

(

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

(

041 391 8600

031 563 3206

ian@chiswick.co.za

00267 317 0762

clemencem@vbn.co.bw

041 374 4112

Krost Office Products

infoel@silveray.co.za

SSC - Silveray Statmark Company - Port Elizabeth

(

CTP Stationery

infobfn@silveray.co.za

SSC - Silveray Statmark Company - East London

(

Chiswick Stationery & Crafts

infodbn@silveray.co.za

SSC - Silveray Statmark Company - Bloemfontein

(

BSC Stationery Sales

infoct@silveray.co.za

SSC - Silveray Statmark Company - Durban

(

Beswick Office Products

infope@silveray.co.za

South African Diaries

(

011 226 5600

Box 43501, Industria, 2042

(

011 626 2067

Box 75401, Gardenview, 2047

(

021 442 2340

Box 4862, Cape Town, 8000

011 474 9242

sales@versafile.co.za

011 626 2912

sales@krost.co.za

021 442 2341

phoneyman@sadiaries.co.za

Empire Toy & Stationery

Ledger Systems

Technical Systems Engineering

(

011 614 2243

Box 261524, Excom, 2023

(

011 334 0657/8/9

Box 82586, Southdale, 2135

(

011 708 2304

Box 1532, Northriding, 2162

011 614 3075

empire@netactive.co.za

011 334 0908

Ledgersy@iafrica.com

011 708 1799

sales@tse.co.za

Faber Castell

Martin Yale

Tidy Files

(

011 473 9800

Box 43201, Industria, 2042

(

011 838 7281

Box 1291, Houghton, 2041

011 474 3101

slavepak@bantex.co.za

011 838 7322

phillip@martinyaleafrica.com

File-A-Punch cc

Max Frank

0861TFILES(834 537)

Tower (Division of Pyrotec) - Cape Town

(

082 820 9379

Private Bag 6001 Hilton 3245

(

011 921 1811

Box 200, Isando, 1600

(

021 787 9600

033 383 0080

ak@hiltoncollege.com

011 921 1569

sarah.schoeman@tigerbrands.com

021 787 9791

Flip File

Merpak Envelopes

PvtBag X1, Capricorn Square, 7948

Tower (Division of Pyrotec) - Johannesburg

(

021 638 3105

Box 2190, Clareinch, 7740

(

011 719 7700/7

Box 39344, Branley, 2018

(

011 611 1820

59 Lepus Rd, Crown Mines, 2025

021 633 6942

ashly@flipfile.co.za

011 885 3174

carlosf@merpak.co.za

011 611 1834

tower@pyrotec.co.za

Freedom Stationery - Johannesburg

New Era Office cc

Tower (Division of Pyrotec) Durban

(

011 314 0953/4

Box 6459, Halfway House, 1685

(

011 334 2013

Box 10383, Lenasia, 1821

(

031 701 0192

Box 594, Pinetown, 3600

011 314 0957

gpsales@freedomstationery.co.za

011 334 7358

kuban@neweraoffice.co.za

031 701 1285

tower@pyrotec.co.za

Freedom Stationery - Cape Town

Nikki - Cape Town

Tribe

(

021 557 9152/3

36-38 Silverstone Rd Killarney Gardens

(

0860 006731

cpt@nikki.co.za

(

011 314 4746 (Jhb)

Box 6280, Halfway House, 1685

021 557 9155

cptsales@freedomstationery.co.za

0800 204868

www.nikki.co.za

021 386 4261 (Cpt)

tribe@global.co.za

Freedom Stationery KZN (Head Office)

Nikki - Durban

Versafile

(

032 459 2820

Box 478, Mandini, 4490

(

0860 006731

dbn@nikki.co.za

(

011 226 5600

Box 43501, Industria, 2042

032 459 3255

sales@freedomstationery.co.za

0800 204868

www.nikki.co.za

011 474 9242

sales@versafile.co.za

Freedom Stationery - East London

Nikki - Johannesburg

W. Vos & Company

(

043 731 2422

Box 14111 West Bank 5218

(

0860 006731

jhb@nikki.co.za

(

011 493 7139

Box 11414, Johannesburg, 2000

043 731 2421

elsales@freedomstationery.co.za

0800 204868

www.nikki.co.za

011 493 8807

info@wvos.co.za

Global Envelopes

Nikki - Pretoria

(

031 465 5544

Box 33321, Montclair, 4061

(

0860 006731

pta@nikki.co.za

031 465 5634

envelopes@absamail.co.za

0800 204868

www.nikki.co.za

Gordonâ&#x20AC;&#x2122;s Productions

Optiplan a division of Waltons

(

031 705 8713

Suite 69, PvtBag X4, Kloof, 3640

(

011 620 4000

Pencil Park, Croxley Close, Herriotdale

031 705 8714

jacquie@gordons.co.za

086 681 8256

rcurrin@gp.waltons.co.za

Grafton/Star Paper Products

Palm Stationery

(

011 262 0777

Box 550, Bergvlei, 2012

(

031 507 7051

Box 60058, Phoenix, 4080

011 262 0780

sales@graftonpaper.co.za

031 507 7053

sales@palmstat.co.za

Grip Binders 011 421 1300

PaperGeni orders@tigerpaper.co.za

Hortors Stationery

(

011 011 3900

info@papergeni.co.za

011 011 4099

www.papergeni.co.za

Parrot Products

(

011 620 4800

Box 1020, Johannesburg, 2000

(

0861 BOARDS

Box 40745, Cleveland, 2022

086 612 4663

orders@hortors.co.za

011 615 2502

sales@parrot.co.za

Impala Vuwa Stationery Manufacturers

Penflex

(

036 634 1535

Box 389, Ladysmith, 3370

(

021 521 2400

Box 36964, Chempet, 7442

036 634 1890

impalastat@mweb.co.za

021 521 2402/3

info@penflex.co.za

Impression Management

Pentel S.A (Pty) Ltd

(

Johannesburg

011 791 2820

(

011 474 1427/8

Box 202, Crown Mines, 2025

Durban

031 777 1222

011 474 5563

www.pentel.co.za

Interstat Agencies - Durban

Power Stationery

(

Powerhouse Dictation

(

031 569 6550

Box 201707, Durban North, 4016

(

011 887 1056

Box 1072, Highlands North, 2037

031 569 6559

interstat@mweb.co.za

011 887 5745

info@speech.co.za

shopsa magazine

Promote your business Why not advertise your company in our Buyers Guide for a mere R65. Please contact us on 011 880 1147 and ask for Trish or Anna-Marie. We look forward to your call. Email us on trish@shop-sa.co.za or anna-marie@shop-sa.co.za Vol 96 - Issue 2

SHOP-SA membership

www.parrotproducts.biz

Become an accredited shop-sa member If you would like to become a member of shop-sa, call our www.koloksa.co.za

membership consultant Rachel Skink on 011 880 1147 or

www.nikki.co.za

send an email to rachel@shop-sa.co.za and she will assist you with your enquiry. www.statesman.co.za

www.rexelsa.co.za

OFFICE PRODUCTS (PTY) LTD DISTRIBUTORS OF:

NEW MEMBER APPLICATIONS The following applications have been received and are being considered. Any member who has concerns or opposes acceptance is invited to email rachel@shop-sa.co.za.

Eclipse Stationers www.statmark.co.za

www.redfern.co.za

Contact: Clifton Pillay Lenasia South, Gauteng

Kgamaki General Tradingcc email: sales@redfern.co.za

Contact: Jonas Mangweta Bochum,Polokwane

THE LABEL SPECIALIST Stick with the best!

www.interstat.co.za

www.bop.co.za

www.kmp.co.za

www.towerproducts.co.za

NEW APPROVED MEMBERS Cinding Enterprise

Kgamaki general Trading

Contact: Pinochet Maphosa Kwa Mhlanga, Mpumalanga

Contact: Jonas Mangweta Bochum, Polokwane

Parklands Book & educational Centre

Vaya Dolorosa trading cc

Contact: Ahmed Sheik Stanger, Kwa Zulu Natal

Contact: Percy Maphage Sunnyside, Pretoria

NIKKI SHREDDER WINNER www.impression.co.za www.penflex.co.za

www.oliser-global.com

Congratulations to the following new member who qualified to win a Nikki Shredder after paying his membership fees within 10 days of invoice.

CH Africa Consumables

Join shop-sa now and get: www.treeline.co.za

• • • •

The latest office products catalogue An annual magazine subscription A shredder from Nikki Electronics for early payment of membership fees (terms and conditions apply) Go to www.shop-sa.co.za and read about what the association can do for you.

Renewal of declaration All new and renewing shop-sa members are required to sign a declaration confirming, that they do not engage in illegal activities, comply with all legal requirements relating to their business and products, and do not deal in grey products.

punchline

Crack a smile... Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator H220-RR valued at R2 000. Send your Punchline and contact details to competitions@shop-sa.co.za with Punchline in the subject line.

Win

The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings accepts 2 x 75 micron (150 in total) • pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).

Winning caption For Vol 95 Issue 11 “Jip, the vet did forget it in there!” Andre van Rensburg, Presentation and Business Equipment.

Rexel 60

shopsa magazine

line Vol 96 - Issue 2

Our shredders have to be tough to wear our name.

Ever since we invented the personal shredder over twenty years ago, we have been committed to designing and manufacturing shredders built with premium components to ensure years of reliable performance. No wonder itâ&#x20AC;&#x2122;s the breed chosen by more businesses worldwide. Authorised Importers and Distributors

Brands That Build Business

JHB: (011) 433 2686 CT: (021) 552 7922 KZN: (031) 563 8177 www.fellowes.co.za

ÂŠ 2011 Fellowes, Inc.