Vol 96 Issue 3

shop sa VOL 96 ISSUE 3

THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

THE GREEN ISSUE SUSTAINABLE BUSINESS OFFICE GADGETS GREEN PRODUCTS SHOWCASE COMPANY PROFILE: PARROT PRODUCTS

volume 96 - issue 3

In this issue

shop-sa Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products.

It is read by over 30 000 buyers and sellers of stationery and office products each month.

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EXECUTIVE DIRECTOR Eugene Kleynhans - eugene@shop-sa.co.za EDITOR

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Mercédes Westbrook - mercedes@shop-sa.co.za SUB EDITOR Lisa Dewberry - lisa@shop-sa.co.za SENIOR GRAPHIC DESIGNER Neil Caetano - neil@shop-sa.co.za ADVERTISING AND MEMBERSHIP Trish Swanepoel - trish@shop-sa.co.za NATIONAL OFFICE Financial Controller: Bill André Events and Regions: David Nkabinde

news

New Membership: Rachel Skink Administration: Anna-Marie West Product Training and Web Facilitator: Wendy Dancer Reception: Ruth Montsho BOARD OF DIRECTORS Allan Thompson, Managing Director, Kolok Baron Combrinck, National Sales Manager, Interstat Bill Bayley, Managing Director, Rexel Office Products Dave Jameson, Regional Manager, Antalis SA Dion Botma, Director, Ledger Systems Eugene Kleynhans, Executive Director, shop-sa Geoff Logan, Accounts Director, Waltons (Pty) Ltd Hans Servas, Honorary/Life Member of shop-sa

BUSINESS NEWS An update from the business front.

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GREEN DOES MATTER 17 An overview of the latest eco products available.

NEW DEVELOPMENTS 42 Proudly South African stationers benefit from Accord

Featured

sales advice

DIRECTORS SAY 6 It takes two to tango Eugene Kleynhans, executive director for shop-sa, encourages industry participation.

HOW TO SELL… 22 BRANDED AND PRIVATE LABEL PRODUCTS Tips on how best to sell branded and private label products.

HUMAN RIGHTS 10 Education underpins human rights With Human Right’s Day on 21 March the issue of the right to education is tackled.

Helen Goodson, National Brands Manager, Redfern Print Services Hermah Botha, Group General Manager, PNA James Sibeko, Managing Member, Jabatha Paper & Stationery Ryan Bidgood, CEO, Office National Wessel Germishuizen, Managing Director, Libri Stationers CONTACT US PO Box 3226, Parklands, 2121

LOCAL AND INDUSTRY NEWS The latest local and industry news.

association COMPANY PROFILE Parrot Products celebrates 20 years of longevity

132 Jan Smuts Ave, Parklands.

Tel: +27 (0)11 880 1147 Fax: +27 (0)11 880 1677 Email: info@shop-sa.co.za

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ASSOCIATION NEWS 45 Member news and updates.

Website: www.shop-sa.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be

NEW MEMBER APPROVALS

discretion.

in every issue

THE LEGAL BIT

EDITOR’S WELCOME

Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The

MARKETING SAVVY 14 Are your customer relatonships also sustainable?

by Aki Kalliatakis

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GREAT GADGETS 28 Must have gadgets for home and office.

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HUMAN CAPITAL 36 Performance appraisals under the lense Focus on performance appraisals in the workplace.

addressed to the editor at editor@shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s

ONLINE SAVVY 12 Consumer’s bill of responsibilities The question of whether consumers should act more responsibly is asked.

by Gavin Moffat

CRIME ALERT

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PRODUCT SHOWCASE

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BUYERS GUIDE

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PUNCHLINE Caption Competition kindly sponsored by Rexel.

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SALES SAVVY 32 Implementing a sales campaign Helping organisations create readiness future campaigns.

retail advice DEBT ALERT 40 Curb legal costs before proceeding with summons

by Lauren Orritt

lifestyle PERSONABILITY 38 Meet Tommy Jones, general manager of SSC Cape Town.

opinions of contributors are not necessarily those of shop-sa.

Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher.

Stationery sponsored by Office paper sponsored by Stationery sponsored by

Office paper sponsored by

Member of the Audit Bureau of Circulation PRINTED BY Colorpress (pty) ltd. - printed on Hi-Q paper supplied by Antalis

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Vol 96 - Issue 2

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editor’s welcome

Show yourself!

members think...

WINNER’S WAY I can’t believe that I won the Tower hamper competition. I am so happy I don’t know how to express myself. I am very grateful that I actually took the opportunity to fill in this competition. I would like to take this opportunity to thank you and Tower for giving me this beautiful gift. It really means a lot to me and I am so excited to use it.

Your magazine keeps me up to date with the latest products out there without going to the shops or malls. Keep up the great work you guys are doing and keep the colourful magazine rolling.

Presila Morgan PPC

CAPE TOWN ACCOLADES

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t’s already three months into the year, and most shop-sa members will have already planned and booked their event and exhibition calendars – whether it be to exhibit their own products or to attend as a visitor.

I am delighted to have received a press invitation to attend Paper World Middle East in Dubai from 7 to 9th March 2012. Look out for my report back in the April edition. On that note, please let us know if you are attending any of the major (or smaller) events being held internationally so we can further network and promote your business participation on your behalf, as well as build stronger international networks with our counterparts overseas.

Please also forward us your calendar of local exhibitions, events, workshops and promotional launches so we can add it to our online shop-sa calendar for dissemination.

The month of March sees St Patricks Day (17th), Human Rights Day (21st), National Water Week and the Cape Argus Pick ‘n Pay Argus Tour (11th) taking place.

s e d é c r e M

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Thank you Anna-Marie for making my travel arrangements and collecting me personally from the airport. You always go the extra mile and it is greatly appreciated. Have a wonderful week and I know shop-sa is going to grow from strength to strength.

We have the TEAM; the passion and the ability!

Helen Goodson Redfern (Board member)

BELOW IS A LOOK AT SOME OF THE OTHER INDUSTRY EVENTS COMING UP SHORTLY. Office National: Cape Town Mini Expo, 9 March, Encore Conference Centre, Welgemoed.

Hobby-X: 8 to 11 March, Coca-Cola Dome, Northgate, Johannesburg.

SMAC Paris: 18 to 19 March, Porte de Versailles, Paris, trade show for Crafts and Creative Arts.

CeBit: 6 to 10 March, Hannover, Germany, the digital industries biggest event.

International Istanbul Stationery: Paper, School & Office Products Exhibition, 14 March to 18 March, Istanbul Expo CEnter, Istanbul, Turkey.

Ed Expo and Dealer Conference: 21 to 23 March, Baltimore Convention Centre, US. Stationery Show: 24 to 25 April 2012, Business Design Centre, London, UK. COPA: Office Canada, 23 to 24 April, Metro Toronto Convention Centre, Toronto, Canada.

World of Stationery: 4 to 7 April, Kiev, Ukraine.

Vol 96 - Issue 2

The everyday filing solution

FULL PAGE AD 5

Eco-Friendly

Bantex Suspension Files, foolscap and A4 size • Tough Kraft in bright colours.

• Metal rails for years of use.

• Personalise the tab insert with Bantex Print.

• The filing solution combining quality, design and value.

www.bantex.co.za Made in South Africa

director’s say ACKNOWLEDGMENT

It takes two to tango

Should you wish to discuss any part of this article with Eugene Kleynhans, executive director of shop-sa, contact him on 011 880 1147 or eugene@shop-sa.co.za

Do you remember your teenage days when your heart beat rapidly at the mere sight of that amazing dream girl or guy?

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emember when you filled your pillow nightly with thoughts and dreams and nervous strategies of how best to convert fantasies into realities? I bet you do, but I also bet you recall the hurt that followed that rejection?

Sadly, here at shop-sa I am experiencing some of those days all over again. This association’s dream is to provide you with benefits that you both need and value. You rightfully asked for them and we most certainly agreed with you. We spent many hours getting ourselves ready, bought the ultimate cologne, repeatedly brushed our hair then sought the courage to stand here before you.

I know that you have a pile of excess slow moving stock and know too that you should grab the first opportunity to bank 70c in a Rand for it. I also know that you most certainly could do with many special deals that will add much needed Rands to your gross margins.

I know that product training is your nemesis (suppliers and retail traders) and that many of you are faced with minimal funds to market your businesses. I know that although it is not crucial to learn what is happening within our industry, some knowledge is better than none.

Just like I once said to that beautiful vision in front of me, “I am yours, take me”, I am saying to you that this is your association. These facilities are for you. The benefits and opportunities are there to be enjoyed and capitalised upon if you merely participate.

I know that some of you may have some old and preconceived ideas about us, but this is not the same person standing in front of you as the one that may have disappointed you before. Give us a chance.

That cologne was damned expensive.

The news page on our website is for you.

Help to update it with newsworthy stories.

Comment on those that are already there.

Submit lists of your slow moving stock and we will do everything possible to help you convert it to cash. Take advantage of the low special prices that are on offer and add to the range by including specials of your own.

Place advertisements at minimal costs on our site and help

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educate our industry about the millions of products that so few people are sufficiently knowledgeable about.

Help us grow our membership database and spread the word about our substantially improved magazine.

What are we without you?

“I’ll let you be in my dreams, if I can be in yours” (Bob Dylan)

Vol 96 - Issue 2

What Businesses Want to Feel

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Fellowes. We’re good for business.

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business news

BUSINESS NEWS

BOLSTERED BUSINESS The Spar Group (SPP) has reported an increase in turnover of 13.5% to R10.98 billion for the quarter ending on 24 December 2011. The company said its performance reflected increased food inflation supported by solid volume growth.

However, it added that the competitive trading environment continued to have some impact on its profitability. Shares of Mondi rose 1.1% to R65.69, after the South African paper maker says full-year earnings jumped by as much as 53%, as it continues to benefit from restructuring.

Management at Mondi says in a statement that headline earnings per share for the year to the end of December totalled between 67 to 72 euro cents, compared with 47 cents a year earlier. As the global paper industry struggles with weak demand and overcapacity, Mondi has spun off its South African packaging business and refurbished a mill in Russia.

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FNB A DIGITAL LEADER FNB is the leader in the digital and technological space among the country’s banks. This is according to the 2012 BMI-Tech Knowledge Digital Lifestyle predictor that surveyed almost 1 000 metropolitan consumers across South Africa.

The survey focused on the digital consumer with the main metrics of measurement being ownership, attitudes and usage. FNB is listed as one of the top techno brands in South Africa. Lana Strydom, head of FNB Digital says, “The digital landscape is continuously changing and we need to constantly keep abreast of new technological developments in our field. We created a digital strategy that placed great emphasis on new and

upcoming digital platforms and also focused on FNB’s innovative product offerings.”

Smartphones and Apps are becoming more widespread with 60% of respondents having a Smartphone and 4% owning a tablet. 54% of consumers use some sort of mobile IM once a week and 76% of those interviewed said that they accessed the internet in some form at least once a week.

PRODUCTIVITY UP AS WORKING GETS FLEXIBLE It’s official, flexible working improves employee productivity. This is one of the findings from a Regus survey, which found that 72% of South African companies report their productivity has increased as a result of flexible working practices, and 68% link increasing revenues directly to flexi-working.

The research surveyed more than 16 000 senior business managers around the world and it is believed to be the first time that independent research evidence has validated the causal connection between flexible working (time and/or place of work) and improved productivity/revenue generation.

Respondents also report feeling more energised and motivated thanks to flexible working (68%), perhaps indicating why they are able to become more productive and generate more revenue. Flexible working improves worker morale and health and is therefore also taking on the important role as a talent retention tool providing businesses with a valuable way of rewarding and attracting resources.

Large businesses have embraced flexible working more readily than small businesses with 82% of workers saying their company works more flexibly than it used to compared with 77% of small business workers.

Kirtsen Morgendaal, area director at Regus notes,“Business people are also working on the move more than they used to. A recent study of South African employers and employees confirms more than 40% of both groups reported a massive improvement on personal performance when a mobile working model is put in place.”

Vol 96 - Issue 2

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human rights

Education underpins human rights Education is a fundamental human right and essential for the exercise of all other human rights. It promotes individual freedom and empowerment and yields important development benefits. Yet millions of children and adults remain deprived of educational opportunities, many as a result of poverty.

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ducation goes far beyond the classroom and a certificate. With knowledge and education comes the power for decision-making, increased levels of health, employment opportunities, a decrease in the many inequalities between South Africans and therefore a stronger, functioning society. In contrast, without education, we lack a foundation for development and progress and thus limit South Africans’ potential for growth.

Ultimately education is a process of developing the person to become a moral agent who accepts his/her own dignity, respects the rights of others, and has the ability to participate in a free society and contributes to peace. However, to achieve this the less advantaged need the social skills and knowledge to exercise these rights.

In order to do so, they need the right to receive and impart information and ideas of all kinds regardless of frontiers, either orally, in writing or in print, in the form of art, or through any other media of his choice.

Education is a process involving the sharing and dissemination of ideas. It is the gate to exercising all the rights and freedoms of the Covenant.

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HUMAN RIGHTS IN AFRICA ARE LISTED AS: • The development of the child’s personality, talents and mental and physical abilities to their fullest potential • The development of respect for human rights and fundamental freedoms and for the principles enshrined in the United Nations Charter 12 • The development of respect for the child’s parents, his or her own cultural identity, language and values as well as roots • The preparation of the child for responsible life in a free society, in the spirit of understanding, peace, tolerance, equality of the sexes, and friendship among all people, ethnic, national and religious groups and persons of indigenous origin, and • The development of respect for the natural environment.

The READ foundation provides an immense impact on human society through their focus on education, believing it is the only true long term strategy to overcoming poverty in a society and bringing about sustainable change.

Education informs the establishment of a moral code and a sense of responsibility.

Children not only learn literacy and numeracy but learn basic manners and how to respect others at school as well as at home. Education can help to instil a basic grasp of what’s right and what’s wrong, which is undoubtedly an extremely valuable life skill. Children can learn how to get on well with others from an early age which enables them to respect others and learn to cope well in social situations.

On a more practical level, most respectable careers and jobs require varying degrees of education. A society needs doctors, lawyers, accountants, teachers and other professionals. Their role in delivering even basic healthcare, justice, accountability and growth is vital. Without members of a community to deliver these, a society eventually becomes devoid of basic human rights, minimum health standards and infrastructure for trade and growth.

The READ foundation provides services that allow for the building of schools, sponsorship of a child and charitable initiatives such as Readathon’s.

Undoubtedly the members of shop-sa focus their Corporate Social Responsibility initiatives towards education and make a valuable contribution to supporting and sustaining a better quality of environment within the educational sector.

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online savvy ACKNOWLEDGMENT GAVIN MOFFAT is the strategic director at Puruma Business Communications as well as the catalyst and managing director at join.the.dots. Contact gavin@puruma.com or www.twitter.com/ gavinmoffat.

Consumer’s bill of responsibilities

In a world where favour is extended mainly to the consumer, who is protected by the Consumer Protection Act, the question of whether customers should be made to act more responsibly and not simply complain for the sake of complaining is asked.

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couple of years ago one of my kids came home talking about the ‘Children’s’ Bill of Rights and how they thought it was an excellent idea. It’s an obvious legal framework to have with ours being added to the overall South African Bill of Rights.

At the time we spent hours discussing the idea with our children and how it could best be understood and communicated with their friends in a manner that would make our country a better place. Some time after that, I was discussing with my business partner the idea that we should have a Consumer’s Bill of Responsibilities.

Not my original idea at all, just an extension of what I have come across and what I see as a growing problem across South Africa and the globe. South African consumers have many additional rights as a result of the Consumer Protection Act and although we may not know what all of them are, they provide us with a certain feeling of power - an ability to be able to take on the big companies at their own game.

However, there is a downside to all of this power-lust amongst shoppers - unreasonable expectations. Although the law may be in place and things like www.hellopeter.co.za and Facebook now give us platforms to complain, we need to realise that we still live in a real world, with real people and companies that experience real problems, both anticipated and as the former Secretary of Defence of the United States referred to it as ‘known unknowns – things that we do not know’.

Just because we can now bleat about standing in a queue at Standard Bank doesn’t mean that we should. Is it reasonable to expect there to be a teller at each of the 19 checkout counters at Checkers or Pick n Pay all the time? If so, then the price of goods in those stores will surely rise. Can we expect not to have a few challenges when Vodacom has 52 million customers?

I am not excusing bad service in any way at all. My expectation is that all of these organisations should have sound business practices in place and should be able to cope with customers in

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a manner that is professional, engaging and brings about repeat business.

Maybe it’s a decline in the levels of general respect for one another? Possibly it is linked to the ability to easily be rude in a faceless from-beyond-my-avatar world?

I guess the starting point is to remember that there is such a thing as an unreasonable request or expectation and that having a little respect can go a long way.

I personally would like to see a formal bill of responsibilities that is signed by a customer when they agree to do business with me.

It would include items like: We will pay you on time, each time We will not blame all problems on you We will take the time to read emails and other important documents, We will take responsibility for the items that we need to action, That’s a general view but you get the jist. If we have rights as corporates and consumers, by inference we have responsibilities too. Just ask yourself the question: Am I being reasonable and is this the way in which I would want to be treated?

Vol 96 - Issue 2

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marketing savvy ACKNOWLEDGMENT AKI KALLIATAKIS is a professional speaker and author. He started his own small management consultancy in 1989 and is involved in assisting companies to implement a customer satisfaction improvement strategy called ‘Delight Your Customers!’ For information on his books and DVDs visit www.DelightYourCustomer.co.za.

Are your customer relationships also sustainable?

The word ‘sustainability’ is used in a variety of contexts to describe our capacity to endure long term. For our world environment, it is used to define how we are able to maintain and responsibly manage limited resources so they remain diverse and productive over time. You cannot talk about sustainability without accepting it encompasses a principle of stewardship or our ability to take care of needs.

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marketing savvy

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ou may be asking, “Has Aki gone off his tree-hugging rocker? What’s all this about the green environment?”

It strikes me that the concept of sustainability also applies to businesses and the responsible way in which they nurture their relationships with customers (and anyone else involved in their business, including employees and suppliers). In the same way the human race seems unable to take care of our ecological environment responsibly, we seem to be unable to secure the future of our businesses by taking care of customers responsibly.

Picture this scene: I am busy addressing an audience of about sixty senior executives at a conference, and one of them puts his hand up and says, “But Aki, our customers really love call centres.” I was so shocked I could hardly answer. As diplomatically as I could, I asked how he had come to that conclusion and he said customers knew that it made products cheaper and they could help themselves to information which was ‘empowering’ for them. Oh yeah? It’s like saying to your kids, “Let’s have a picnic in our garden because we can’t go to Hartebeespoort Dam anymore because it has been poisoned.”

So what’s it going to take to get back into a sustainable relationship with customers this year? I think there are a few really important priorities.

• Tell your customers what to expect with honesty and integrity, and without all the hype. Once you know what your company does best, compare that list with what your customers want. These two lists should overlap. (If they don’t, you have a problem!) Then use this knowledge to tell your story about why they should buy from you.

• Make it easy for your customers to give you feedback, especially when they are disappointed. It’s not only about getting orders, but more about what happens afterwards, because that will determine if they come back. Get a lot of feedback of exactly what it’s like dealing with your business. Use as many sources

HERE’S HOW TO WORK ON GETTING THE BASICS RIGHT: • Ask your customers what they really want and need and how they want to be served. What do they want in general?

What are they trying to accomplish (or avoid)? Why did they choose you instead of your competition? What are their priorities and preferences?

Different customers want different things and it’s your job to find out. www.shop-sa.co.za

as you can. Collect direct comments from customers from as many sources as possible, observe their behaviour, (not only what they do, but also what they don’t do), talk to your employees and brainstorm ideas with them, use outsiders like members of your family, see what other businesses do and use Google - a lot.

• Act on what your customers tell you. All

information is useless if you don’t act and be brave in your actions. You won’t be able to respond to everything, but make sure you do react to the important stuff. Start small and experiment with a small sample of customers. Also trust your gut - No Apple products would be around today if the company had trusted market research. I repeat, be brave, but don’t be stupid.

• Always work on making it easy to do business with you. Ask yourself this question: How often to customers leave a business because of terrible service and chronic mistakes? Probably many more than those that return because they are delighted. You need to constantly be challenging the things that make it more difficult to do business with you, which include the physical effort, the mental effort, the emotional effort, and the time effort which customers have to invest.

Kill all the ‘dumb contacts’ in your business. Don’t bug customers with your problems. When their house is on fire, all they want is a hose, so please don’t add to their pain.

• Finally, constantly find innovative and creative ways to build relationships and add value for your customers. It doesn’t have to cost anything and in fact it’s always the little meaningful acts of kindness that seem to make the biggest difference.

To end with an example: The guys at Build It, a building supplies company part of the Spar Group, recently discovered that customers have the same questions about ‘How to…’.

They commissioned a series of one-minute videos that are small in bandwidth and take customers through the basics of things like wiring a plug or mixing concrete. Since most South Africans now own a smartphone, this means that for about R1 you can download a video from a library of dozens of videos and also pick up the corresponding leaflet at the store.

Headache solved and customers love it. You can see how a combination of all of the hints above can make a big difference to customers.

Oh, and by the way, yes, I do hate call centres and yes, I am a tree-hugger and proud of it! shopsa magazine

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No one could stop us from making the logo bigger.

As a company Xerox has a reputation of delivering the best office services and solutions. It is not a reputation that we take lightly. So, when we found a paper we believed could continue to deliver on our good name, we were thrilled. But we were not easily won over. We tested the paper over and over again, because we wanted to guarantee you the best. Finally we were satisfied. We had found a paper worthy of our name. Not only is it superbly created for optimal office machine use, it is also eco-friendly.

It is a paper so good, we are proud to brand it Xerox. In big, bold letters.

Xerox Paper. Xerox tested. Xerox guaranteed. For the best results every time.

NOR Paper is a proud supplier of Xerox paper. Please call 0800 117 843 for queries or orders.

green products

Green does matter An increasing number of suppliers are doing their bit to help the environment by offering a wide variety of novel, innovative green products set to save the environment and enhance the future.

BESWICK’S BANKERS BOX STORAGE BOX Bankers Box is manufactured locally by Beswick Office Products and is 100% Recycled and 100% Recyclable.

The range was introduced to the market in October 2010 and emcompasses innovative storage units, traditional boxes, magazine files and transfer files to offer a full filing and storage solution. Records storage remains an important part of every business, and depending on the document, SARS requires businesses to keep documentation for a certain number of years. Compatible with 80m transfer files, the Beswick Bankers Box is a sturdy construction with a double layer of board at the end panels and base.

PAPERGENI’S BPA-FREE THERMAL PAPER From March, selected products in the PaperGeni range of thermal paper rolls will no longer contain the chemical Bisphenol A (BPA). BPA is commonly found in plastics and thermal printer paper and has been identified as a substance with potentially harmful side effects by the United States Food and Drug Administration (FDA). PaperGeni is the first major supplier in the country to provide BPA-free paper. It will convert around 160 tons of standard BPA to BPA free paper per month, over the next three months and will offer BPA-free receipt paper in both 55 and 48gsm at highly competitive prices for all makes and models of terminal or POS printers.

PILOT’S BOTTLE TO PEN (B2P) The Bottle to Pen, known as the B2P, is a retractable, refillable gel ink rollerball made from recycled plastic bottles and is designed to look like one too. It’s clever bottle-styled barrel, mirrors a bottle and shows that everyday products can have a second life. An addition to the Pilot BegreeN range, the B2P has outstanding environmental credentials with 89% of its components made from recycled material.

Innovative design and environmental excellence are just part of the story as it’s designed to give superb writing performance in three gel ink colours of black, blue and red with two tip sizes of fine and extra fine.

www.shop-sa.co.za

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green products

HENKEL’S ECO-FRIENDLY PRITT STICK One of Henkel’s products which is both innovative and eco-friendly is its well-known red icon Pritt Stick. The adhesive, developed by Henkel in 1969, was the first glue stick in the world and since then the company has been committed to improving the product’s effectiveness and sustainability. Henkel launched its most enhanced formula in 2011 which is produced in a reduced emission plant consisting of over 90% renewable material, free of solvents PVA and PVP. It has a shelf life of three years due to its airtight cap which ensures reduced wastage. It’s smoother formulation means one can glue up to 2.4 times more with the Pritt Stick than other similar adhesives on the market.

MONDI’S BIO TOP 3 PAPER BIO TOP 3 is the world‘s first office paper bleached entirely without chlorine. Oxygen and hydrogen peroxide is used in manufacturing to ensure waste water is not impurified with harmful chlorine compounds. Fibres are sourced only from sustainable forestry with optimum energy efficiency, low water consumption and minimised emissions to the environment. BIO TOP 3 has excellent natural whiteness and running qualities making it ideal for volume use in laser and inkjet printers, copiers and fax machines. It’s opacity and high volume values allows no ‘show-through’ and encourages users to help the environment with double-sided printing, copying and production.

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green products

SAPPI’S TRIPLE GREEN PAPER RANGE Sappi Fine Paper South Africa, a division of the global Sappi group, announced a major upgrade at Sappi Stanger Mill, its coated paper mill in KwaZulu Natal in 2006. The upgrade known as ‘Triple Green’ introduced environmentally-sound procurement and manufacturing practice at the mill. The three environmental pillars on which Triple Green is based are processes that minimise the environmental impact of paper manufacturing and ensure long-term sustainability, but also assure end users the procurement chain has been stringently monitored by independent environmental bodies.

Every product produced at Sappi Stanger Mill is manufactured according to the principles of Triple Green.

PENTEL’S EARTH FRIENDLY FOLDERS Pentel’s Folders which are part of the Recycology range developed in 2010 meet strict environmental standards with recycled content and post-consumer recycled content used in this range. The Recycology programme focuses on ways to reduce environmental waste through product design and the use of raw materials involved in production. All products in this line are made from a minimum of 50% recycled content.

Pentel focuses on protecting natural resources and the environment at all stages of the manufacturing process and the range was developed to create less waste and increase recycling. The folders are available in black, red, blue, green and yellow.

50% +

recycled content

TRODAT’S ECOPRINTY The Trodat Ecoprinty stamp is a celebration of Trodat not producing any of the 500 000m3 or 1000 metric tons of CO2 which have been produced since the company launched in 2001.

The considerable volume of CO2 saved is the equivalent of 100 000 trees per year which is approximately the area of 400 hectares (almost 1000 acres) of Central European forest. The staff provide plenty of ideas both large and small on climate protection and there are continuous efforts in energy and production management making the company highly successful in sustainability issues.

BANNER AD

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green products

REXEL’S ECO FILING EXPANDER The Rexel Ecodesk Black Filing Expander is a stylish seven part freestanding expander with a base that allows it to remain stable when in use. It is environmentally friendly as it is made from 100% post-consumer recycled material such as plastics and carrier bags. The expander has a secure tuck-in flap closure and a large reversible ID panel to personalise contents, with a 350 sheet capacity. There are another nine Ecodesk filing products to co-ordinate with the expander which include letter trays, magazine racks, desk sorters and pen pots. The Rexel Ecodesk range is 100% green, 100% recyclable and 100% reusable.

SSC’S GREENLOGIC STAPLERS

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The Greenlogic range by Maped offers products and packaging designed with the unique objective of minimising environmental impact. The Greenlogic Stapler is made up of 97% recycled materials (excluding mechanism and anvil) and has eco conscious packaging of 70% recycled cardboard box. The reduced material weight, expanded use of recycled materials and environmentally friendly procedures ensure Maped is committed to reducing its environmental impact year on year. The company does this through reducing energy consumption (water, gas and electricity), preventing pollution, adhering to the REACH regulations, waste disposal and setting up consumption indicators.

PANDA’S BAMBOO FLOORING Panda Bamboo is one of the first companies to introduce bamboo to South Africa and is the only bamboo supplier in Africa to be a member of the Green Building Council of SA and be registered with Ecospecifiers, an independent international certification authority for environmentally friendly products. Bamboo is beautiful, strong, versatile and eco-friendly and makes an ideal material for modern homes and buildings. Applications include bamboo worktops, flooring, cupboards, furniture, ceilings and wall cladding.

Panda Bamboo supplies a wide range of solid laminated bamboo and strand woven bamboo boards, panels and flooring throughout South Africa from its warehouses in Cape Town and Johannesburg.

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how to sell ...

How to sell …

branded and private label products The new age customer is armed with loads of information at their finger tips and empowered by price transparency of products due to social media, which means the modern day sales person needs to be more in touch than ever with how best to sell private label or branded products.

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he rise of social media and technology has seen a change taking place in recent years in the way both branded and private label products are sold. Today’s customers are savvy, well informed and have higher expectations than ever placing increasing importance on customer endorsements of products. These shoppers are trading up and down, as well as switching from brand to private label as often as they like, with an expectation that retailers will help save them money.

PROMOTING BRANDS Know the brand’s purpose Brand purpose is defined as the company's position it is trying to make in the world and is based on what a company believes in and what difference it can make to the lives of the people it serves. Many companies know what they do and how they do it, but not many know why they do it the why is what will differentiate your product from the competition and result in a sustainable advantage.

It's the answer you need to know to attract sustainable value-adding brand communities. It is critical for you and all other employees to understand why you are of value to the organisation and its reputation as a brand.

Offer genuine brand value Customer are looking to brands that add real tangible value to their lives which are delivered through positive brand experiences or brand engagements in both online and offline environments, where

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advertising and public relations merely enhance these experiences. We are in the era of calculated, monitored and measured authentic brand value and customers expect you to deliver real motivations as to why a certain branded product delivers better than another. The brand needs to not only represent its product, but the people or organisation behind the product and you need to motivate why you do what you do for that product's success.

BENEFITS OF PRIVATE LABEL Highlight convenience and uniqueness Customers should be aware that retailers are extending the reach of their private labels beyond stores by making their own ranges available through other distributors making them more conveniently accessible.

Many retailers are also extending their private label offerings and are venturing into new categories and tiers. Selling the mystique and real quality of your product will also enable you to achieve a higher average selling price. Private labels are uniquely produced, different to a competitors’ product and are one of a kind.

The price is right and quality is better Private label products sell at prices 20% to 40% below brands and research shows when consumers perceive private-label items to be physically identical to brands, they will pay 20% to 25% less for private labels.

Customers should be aware retailers are finding ways to improve quality of their private-label products and spend more on ingredients, as well as on packaging and advertising. Retailers are continuing to close the quality gap and introduce more ‘premium’ private labels. Weak brands are falling by the wayside, but strong consumer pull generated by manufacturers of innovative, competitively priced brands are keeping private labels in good stead and can demonstrate with hard consumer data an ability to attract customers through the brand.

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company profile

Over two decades of Parrot Products Parrot Products proudly celebrates 20 year longevity in the stationery industry this year. Keeping on the cutting-edge of product innovation and supply, and backed by passionate and committed staff force, the future continues to look bright for this South African company.

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s the largest supplier of Presentation Products in South Africa, Parrot Products has - and continues to ride out the economic turbulence, further establishing its strengthening position in the market place.

TWENTY YEAR SUSTAINABILITY

This is not to say that the changes taking place within Parrot Products over the past 20 years has not been dramatic – one that has necessitated a complete change in the business mindset and internal strategy.

Following such implemental changes, the company has transformed from a directorate-run, family business into that of an international-style corporate.

Debbie O’ Connor, sales and marketing director of Parrot Products, says what makes the company unique is the passion the employees possess in identifying the company needs, implementing the improvements and a highly proactive obsession for getting the job done spot-on.

Some accolades the company has enjoyed over last 20 years include winning the Office National Supplier of the Year award, the PNA Coastal Supplier of the Year during 2011, as well as the Supplier of the Year for the shop-sa Ithabise! Awards in 2010.

Highlighting their journey from then until now will be marketing campaign in honour of their great service to the industry. “In celebration of our 20th birthday, we have created a 20 year logo that will appear on all marketing material this year. We will also be running two competitions for our client base where R20 000 will be given away through R1 000 daily cash prizes for the 20 day work month.”

SOLID BEGINNINGS The company was established in 1992 by Bernard Wijtenburg, operating from a small office premises with a 500 square meter factory in Cleveland, Johannesburg, supplying only 20 line items.

Wijtenburg, who is a nature lover, started Parrot Products when he saw a gap in the market in supplying locally produced quality Whiteboards and Pin Boards.

This came after he sold Flamingo Dry Cleaners, which he and

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his father began during the 1960s, when he identified the move away from dry cleanable clothes to machine washable garments.

Today Parrot Products operates from a site spanning 12 000m² and supplies 2 000 line items distributed from six branches, including Namibia.

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company profile

A SUPER STRUCTURE AND STAFF Parrot Products is made up of nine departments including Sales; Marketing; Graphics; Research and Development; Accounts and Administration; Operations and Dispatch; IT a nd Production.

“The company comprises of a team of individuals where every person is an integral member of the team with a number of staff members having worked with Wijtenburg for more than 40 years, which is a testament to employees being as proud of the company as the owner,” says O’Connor.

Parrot Products has a national sales presence in Sub Saharan Africa and provides excellent customer service by delivering value-add calls to each customer. Their sales force understands the importance of a well-informed customer base and regularly conducts product training sessions either on site or at one of the branches.

O’Connor says the product categories are extensive and while there may be some lines that could be termed ‘best sellers’, the diversity of the range and relevance as a supplier to customers makes every line a ‘best seller’. Management are also proud that approximately 90% of their items are locally manufactured.

and install labour saving machinery to ensure consistency, allow for cost cuts where necessary, produce a quality product and optimise materials used which are sourced from 17 different countries.

“An additional investment in the Interactive Whiteboard range was made by management recently with Parrot Products now being the only supplier in South Africa to offer six different Interactive Systems to suit all needs following the technological advances in the education and training sectors,” says O’ Connor.

She adds that a full training centre on Interactive Whiteboards has been installed at the Johannesburg branch which has received positive feedback and which better reflects who and what the company is about. This showroom design will be implemented across all branches with the next one being implemented in the Cape Town branch within the year.

The company’s Sign Frame Range has

also expanded to such a degree that it will now enjoy its own detailed catalogue due out mid 2012 and there will be a focus this year on the improvement and reinvention of packaging in general.

GIVING BACK TO THE COMMUNITY Parrot Products is committed to corporate social investment and the company has cleaned up a squatter camp down the road from their office in Cleveland, which has resulted in a park-like atmosphere for residents.

Wijtenburg’s sons Mark and Derek, both directors of the company, have also created the Cleveland Business Forum, which employs cleaners and gardeners for the streets in the area to keep the streets and foliage looking tidy. This has created jobs for local people and has promoted a feeling of pride in the area.

AN EVER-ADVANCING FUTURE AHEAD The team at Parrot Products, are always researching, identifying and implementing new measures as manufacturers. They work on everything from design to final packaging, enhancing the existing range to ensure a consistently good quality product, competitive with the world market price.

“Management is committed to using the latest information technology and we have our own in-house team of developers creating our own tailor-made systems. We believe technology holds the key to the future in dealing rapidly and cost-effectively with customers,” says O’Connor.

Ongoing extensions are taking place with a permanent building crew on site, which has been necessitated by the continued growth of the company and its categories.

Management will be looking at introducing new departments while customers can look forward to an increase in product ranges, continued quality products at competitive prices and showrooms in all regions in the near future.

CONSTANTLY EVOLVING AND DEVELOPING Their production facility has become a fully customised engineering solution, with the manufacture of Whiteboards now fully automated and driven by machinery, designed as well as custom built, by inhouse professionals.

The engineering department and directorate continue to design, manufacture

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business gadgets

Try these handy, stylish or simply hedonistically fun gadgets for home or office

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THE HP TOPSHOT Launching in March 2012, HP’s first colour MFP with TopShot Scanning is an affordable desktop companion and the ideal tool for small businesses or home offices to market and operate their businesses, especially when faced with potentially rapid growth. Offering revolutionary technology, the MFP Topshot allows you to capture images of 3D objects by capturing six separate images of a document or 3D object to produce one final seamless image of exceptional quality for immediate use in printed materials or on the web. Once you have captured your 3D object or print document, use business applications to send directly to the web. The MFP allows you to print from virtually anywhere with HP ePrint, reaching print speeds of up to 17ppm black (letter) or up to 4ppm colour (letter). Its Scan Resolution reaches 245 dpi and copy resolution is up to 600 x 600 dpi, with the ability to print up to 99 copies of monthly volumes (Duty Cycle) of up to 20 000 pages.

FILEBOUND EXPRESS

LEAPPAD EXPLORER

Going beyond mere document creation and electronic filing, the FileBound range of solutions control documents throughout the organisation so they’re secure and accessible, from less than R1 000 per month. FileBound enables you to automate repetitive business processes using configurable workflow, ensuring tasks are completed efficiently and cost-effectively. That means you can monitor and measure performance and ensure optimum output from your business and its most costly resource – your staff. The FileBound Solution integrates directly with popular applications such as Microsoft Office and QuickBooks, allowing for instant archival of items such as purchase orders, delivery notes, e-mails, mail attachments, invoices, etc. Compatible with your existing office copier or multifunction device, Filebound requires no special scanners to convert your paper and hard copy documents into electronic format as they are received.

It simplifies compliance by meeting legal and regulatory document storage requirements and helps speed up monthend cycles and lengthy audit processes with its quick and user-friendly system functionality.

Indicative of its market success, brisk sales for the new LeapPad Explorer saw it outsell its first available quantities.

A multifunctional learning tablet device that introduces the next generation of learning, digital reading and personal creativity for children ages 4 and up, LeapPad Explorer is designed to change the way children learn and play. Just like an adult tablet, LeapPad Explorer combines the latest technology, educational content and entertainment features including 100+ learning games, videos, e-Books, flash cards and more, from spelling and maths to creativity, science, music, and geography. The nifty stylus also lets children perfect their writing skills. The first tablet device for children with a built-in camera, video recorder, microphone and animation studio, the LeapPad Explorer can withstand rough play and is designed for little hands. The educational content for the new LeapPad platform is cross-compatible with past Leapster explorer products providing an incentive for parents who have already invested in LeapFrog platforms and for retailers who sell both systems.

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business gadgets BUDDY CASE Remember the old ‘brown style’ box school suitcase of yesteryear which was manufactured from recycled cardboard? No need to, the Buddycase, made with high density polypropylene plastic resin - which is non-toxic and maintenance free - has been manufactured as its replacement. With a modern design, perfect sizes as well as attractive colours, the user friendly Buddy Case is popular amongst scholars as well as corporates who use it for a variety of purposes, such as storage of computer components, samples, art material, toys, fishing equipment, sewing equipment, cosmetics or first aid equipment.

Available in three sizes of 38cm , 34cm and 32cm across a range of colours including black, royal, light green, red, purple, navy, and silver, it offers quick access to items via two slide clips, as well as a sticker cavity area for personalised branding. Strong, robust and hard-wearing, Buddy Case plastic is recyclable.

PARROT’S AR DRONE The Parrot AR drone is a Wi-Fi enabled quadricopter controlled or piloted by you via augmented reality via a mounted camera to your Iphone, Ipod Touch or Ipad. The AR Drone generates its own Wi-Fi network (there is no need for an Internet connection or router) to which you connect using your Android device. A futuristic looking device, that will be every gamers delight which has been specifically designed for the Apple platform. Equipped with two cameras that can broadcast the images back to the iPhone, iPad, or iPod touch, it gives an alternative perspective to life. If you’ve been burning to get your hands on Parrot’s AR Drone, but the fact that you own an Android device has been keeping you back, you’re in luck. With the release of the AR Drone SDK for Android and the piloting application AR Freeflight, you can now pilot the AR Drone from Android powered devices.

Visit the official Parrot AR Drone site or give South African distributors SMAC a shout for more information at www.smac.co.za

SKULLCANDY HEADPHONES Renowned and chosen for their durability, portability and allstyle importance, SkullCandy headphones come in a diverse, constantly evolving line of ranges. The colours and style meet the high demands of its customers all over the world. Whether you’re an electronic’s nerd engaging life along with your own soundtrack or a hip-to-go teenager on the move, SkullCandy headphones allow you to take your beats with you and look good while you do it. Pick your tunes and turn the volume up!

WOW-KEYS Some of us prefer a conventional computer keyboard, whereas a select few of the modern age technology enthusiasts are now opting for touch screen devices. For those who prefer touch screen, look away now, otherwise keep reading as this may be of interest to you. CompuExpert have revealed their latest product, a keyboard which holds an iPhone and transforms it from a touch screen display into a more conventional QWERTY style set-up. Named Wow-Keys, the device was exclusively designed to favour the iPhone, which will also act as both a docking device for synchronisation and charging capabilities. Omnio technologies have developed the WOW-Keys product which performs as a nice little multi purpose machine. The iPhone is an extremely powerful device, especially for its size and utilising the full power can sometimes be awkward and fiddly. This neat little gadget allows you to hook it up to a monitor and unleash the true multitasking capabilities of the smartphone. Inputting text becomes a lot easier, especially with the extra iPhone hotkeys. The sychronisation with iTunes is a nice touch but it’s really all about improving the time it takes to input text and information into the iPhone itself.

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sales savvy

Implementing a sales campaign Instead of an ad-hoc response to a sales campaign, an organisation can create readiness future campaigns.

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sales campaign perhaps is among the tougher challenges, as it demands quick reaction to a time-bound project and opportunity. One has to work with many stakeholders within and outside the organisation to make it work through mostly patch-work type solutions. An organisation can do well, if it looks to build a sales campaign infrastructure, which will make a sales campaign a ‘business as usual’ style activity. A large organisation will always have many sales campaigns running for different lines of business or geographies at any point of time. The following are areas which can come under your sales campaign infrastructure:

CORE IT SYSTEMS A sales campaign can require a sub-category of the product to be established and be given a different variation of product packaging for the campaign (like discounted product).

Stephen Beattie, marketing manager of Pyrotec, a leading company specialising in product identification solutions, says they need to look at the consumer conversation model and how they are talking to customers at the actual point of consumption.

“All of our social media and marketing efforts are redundant if we cannot connect with the customer at this critical point. To do so, we need to evaluate our on-pack efforts as on-pack is the catalyst in starting a conversation with the consumer and provides an opportunity for ongoing engagement. This is ultimately what cements the relationship,” he says.

A sales campaign can also require special set-ups in the channel management system (as set out below). “Once you have opened the conversation, engage the consumer through value-added

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on-pack drivers such as discounts, competitions and coupons.

This acts as an incentive for the customer to keep talking,” says Beattie.

Devices such as Pyrotec’s Fix-a-Form leaflet labels are a practical way to relay these incentives, as they provide vast amounts of space for additional information, without compromising the aesthetic of packaging. Brand owners can continue the conversation through a new campaign based on the information already collected from these drivers or through initiatives such as Quick Response Codes (QR) codes.

This is a good opportunity to offer a value-added service to the customer. By downloading a QR code reader to their smart phones, customers can scan a product’s QR code and link to a mobi-site page containing useful information, such as an arts and craft ideas or helpful hints.

A SALES CAMPAIGNS RUN VIA YOUR CRM SHOULD HAVE THE ABILITY TO: • Set-up a sub-product with different concepts and validities to be sold within a time range, location and channel • Tag a sale with the sales campaign tag • Establish the commission and compensation rules for a given product/product for sales done within a time range, location and channel • Tag a customer as being linked to a sales campaign • Allow multiple tags for multiple sales campaigns to the same instance of a customer, location, time etc.

• Ability to generate reports and MIS as per the sale campaign tags One possible approach: As these are fundamental changes (and not linked to a sales campaign), make it part of a major system Vol 96 - Issue 2

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sales savvy release. It will not cost that much and it can be booked as an enterprise level cost, instead of it being booked against a specific sales campaign (and thus making it unviable).

training delivery, designing and printing, sales material distribution etc. As long as you are measuring the responsible employees on the right KPIs, your sales campaign should work.

FINANCIAL AND PRODUCT MODELLING The product and financial impact of the sales campaign should not be a mammoth exercise (as compared to launching a totally new product or a major product upgrade).

Sales campaigns may have certain standard types of changes associated with the products and financials, such as the following: • Price discount • Change in sales compensation business rules • Multiple product and price packaging (buy one product and get another at a discount OR get free coupon of X Rands with every Y Rands of purchase) • Early bird (X Rand discount for first 1 000 customers to buy the product) • Payment in instalments As long as you have pre-built models to do the impact analysis, this can provide faster response time.

SUPPLY CHAIN FLEXIBILITY AND SCALABILITY The common sense answer to this is to develop the outsourced vendor base, which can scale-up the supply chain demands. However, this may not be that simple: • For a short sales campaign, you may not get the vendor who will scale-up for a period of a few weeks • You may not be able to outsource everything eg: you may not be able to build additional production lines of your own and of your ancillary vendors with short notice and for a short period.

• Apart from outsourcing, one can also adopt the following methods: • Build inventories to meet the sales campaign demand, depending upon your projections • Longer working hours with additional pay incentive.

• Managing customer expectations • Make the operations and sales persons incentives partly linked to the order fulfilment

SALES PROCESS AND PROMOTION INFRASTRUCTURE This includes training, sales collateral and sales promotion machinery. If needs be this can be largely outsourced in terms of

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DRIVE EXISTING GENERATE NEW LEADS

PROSPECTS TO YOUR TRADE SHOW STAND

HIT YOUR MARKET WITH A SPECIAL OFFER

& VIP RECEPTION 1. Use search to generate traffic to your website.

2. Receive information request from prospect via landing page form.

3. Email the requested information.

4. Call the prospect; qualify the prospect further and determine next steps.

1. Mail a postcard to attendees 3 weeks before the show; invite them to your booth with an intriguing incentive.

2. Mail a special invite to key prospects and customers for a VIP reception. Ask them to RSVP by phone, email or URL. 3. Call key prospects and customers as a second effort.

4. Send an email to all confirmed attendees 3 days before the event.

5. Email the non-respondents one last time.

A sample promotional campaign If you’re B2B, it’s always best to start with your company’s annual goals and develop campaigns to meet those numbers. For example, when you know how many new customers you need, you can calculate how many leads you’ll need, and then design campaigns to generate those leads throughout the year. With solid planning, a jolt of creativity and focus on measurement, you’ll be in a strong position for success.

IDEAS TO INCREASE YOUR BUSINESS RIGHT NOW: Be different: Take your cue from big advertisers and brands and find something that distinguishes you from your competitors – then promote the difference.

The difference could be your slogan or a key difference in your product, or even a perceived difference. For instance, are the punch products you sell lighter? Do your environmentally friendly pens make recycling greener, ‘naturally’?

Form strategic alliances with other businesses: Look for businesses that reach your target market and consider ways you can work together. Whether you actively market each other’s services or team up to jointly work on clients’ jobs, strategic alliances can extend your reach and firm up your bottom line.

Segment your market: Create products or develop specialties that appeal specifically to the needs of each segment.

Expand into new markets: Sell your canteen product services to local restaurants and catering facilities as

1. Run banner ads on industry websites and targeted email newsletters such as that of shop-sa.

2. Send out a special email to your house list.

3. Create an intriguing story and tie it to your offer. Write a search-optimised press release and post it on your site; distribute release and pitch to a key industry reporter.

4. Run a series of paid search ads.

well as directly to consumers; if you sell products and services to small businesses, look into soliciting business from bigger businesses.

Talk to your customers: Ask them for feedback. Ask them what you can do to better serve their needs. If you see a trend in what’s being asked for, act on it.

Give away something useful: With a purchase over a certain Rand amount. You might give an inexpensive desk ornament with stationery purchases over R350.

Be proactive and be persistent: You didn’t learn to ride a bicycle when you were a child by thinking about how to ride a bicycle.

You went out and tried and tried again until you learned to balance yourself and then gradually picked up speed. Marketing is no different. You have to keep at it until you find what works for you. Then, if you want to continue your momentum, you have to keep on marketing.

Vol 96 - Issue 2

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human capital ACKNOWLEDGMENT FARHAAN PANAGAR Source: www.mbaarticles.com

Performance appraisals under the lense The meaning of the word ‘appraisal’ is ‘to fix a price or value for something’. This is used in finance in terms such as project appraisal or financial appraisal where a value is attached to a project. Similarly a performance appraisal is a process in which one values the employee contribution and worth to the organisation.

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mployees across the entire organisation are appraised of their performance. This could be done annually, twice a year or periodically depending on the needs of the organisation. A performance appraisal is a systematic and orderly evaluation of performance of employees at work by their superiors or others who are familiar with the techniques of an appraisal.

It is a formal review of an employee’s performance where objectives or targets are agreed between manager and employee. At each subsequent appraisal,

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current and past performance is compared and targets are reviewed.

Performance appraisals are essential for the effective management and evaluation of staff. They help develop individuals, improve organisational performance and feed into business planning and are generally conducted annually for all staff in the organisation.

Each staff member is appraised by their line manager and is essential for career and succession planning.

Performance appraisals are important for staff motivation, attitude and behaviour development, communicating organisational aims and fostering positive relationships between management and staff.

They provide a formal, recorded, regular review of an individual’s performance and a plan for future development. In short, appraisals are vital for managing the performance of people and organisations.

THE 360-DEGREE PERFORMANCE APPRAISAL In 360-degree performance reviews, many different types of people are consulted about an employee’s performance. This includes customers, suppliers, peers and direct reports.

In the case of a manager, employees are often asked to give ‘upward feedback’ on how well they are being managed. If 360-degree performance reviews are performed, a human resources manager Vol 96 - Issue 2

should coordinate the process so that subordinate reviewers (i.e: employees) are assured their performance reviews are kept anonymous.

The aim is to find the gap between one’s own appraisal and the perceptions of others. This will in turn enable a professional to analyse his strengths and shortcomings and accordingly improve his performance. While it is true the system serves as an excellent process since it reduces biases, it is not always successful.

It is necessary to create the right culture in the company before introducing the system. If many people are unhappy or their morale is low, the situation can turn disastrous as some staffers will become obvious targets.

ADVANTAGES • Provides a more comprehensive view of employee performance • Increases credibility of performance appraisal • Feedback from peers enhances employee self-development • Increases accountability of employees to their customers • The combination of opinions can approximate to an ‘accurate’ view • Comments expressed by several colleagues tend to carry weight • Some skills are best judged by peers and staff, not by the manager alone • Feedback may be motivating for people who undervalue themselves • The wider involvement help to engender a more honest organisational culture.

DISADVANTAGES • Time consuming and more administratively complex • Extensive giving and receiving feedback can be intimidating to some employees • Requires training and significant change effort to work effectively • Results can be difficult to interpret • Feedback can be damaging unless handled carefully and sensitively • Can generate an environment of suspicion if not managed openly and honestly. www.shop-sa.co.za

The 360-degree appraisal significantly differs from the traditional supervisorsubordinate performance evaluation.

Rather than having a single person play judge, a 360-degree appraisal acts more like a jury. The people who actually deal with the employee each day create a pool of information and perspectives on which the supervisor may act. This group of individuals is made up of both internal and external customers.

Using 360-degree appraisals provides a broader view of the employee’s performance. The most obvious benefit of the 360-degree appraisal is its ability to corral a range of customer feedback.

Because each customer offers a new, unique view, it produces a more complete picture of an employee’s performance.

Unlike with supervisors, employees can’t hide as easily in 360-degree appraisals because peers know their behaviors best and insist on giving more valid ratings. In addition to providing broader perspectives, the 360-degree appraisal facilitates greater employee self-development. It enables an employee to compare his or her own perceptions with the perception of others on the employee’s skills, styles and performance.

PEER- TO-PEER EMPLOYEE PERFORMANCE EVALUATIONS Peer-to-peer employee performance evaluations require employees at the same level to review each other. The thinking behind peer-to-peer employee performance evaluations is that nobody knows a worker’s ability better than his or her co-workers.

While this can be an effective review format for some groups of workers (for example, a team of doctors working on a research project together, where specific content knowledge is required), it can also cause controversy because of the way it affects future group dynamics.

When evaluating the use of these types of employee performance evaluations, consider the maturity level of the employees involved and the long-term effects that could result from the source of negative reviews getting back to the team members.

SELF-ASSESSMENT PERFORMANCE REVIEWS Self-assessment performance reviews are effective when combined with any of the other three types of performance reviews.

With this type of review, employees are asked to rate themselves, often using the

same form that a manager will use to review them.

Self-assessment performance reviews help make employees an active part of the process and provide a vehicle for them to reflect on their own performance prior to the formal review. Studies have shown that employees are usually harder on themselves in self-assessment performance reviews, than their managers and generally give themselves lower ratings.

Having employees do self-assessment performance reviews prior to a manager’s review can set a positive tone for the meeting, as the manager will often have better things to say than the employee has said about him or herself.

DOWN-TOP EMPLOYEE PERFORMANCE EVALUATIONS Down-Top employee performance evaluations tend to be one of the most common and most effective methods because they involve the assessment of an employee by its subordinate.

These performance evaluations are most useful when given by an employee’s immediate subordinate and someone who works with that employee every day and knows his or her strengths and weaknesses.

The Down-Top employee performance evaluation becomes less effective when given by a human resources manager who has only second-hand knowledge of an employee’s performance.

TOP-DOWN EMPLOYEE PERFORMANCE EVALUATIONS Top-Down employee performance evaluations tend to be the most common and most effective, because they involve the assessment of an employee by a direct manager.

These evaluations are most useful when given by an employee’s immediate supervisor, someone who works with that employee every day and knows his or her strengths and weaknesses.

The Top-Down employee performance evaluation becomes less effective when given by a human resources manager who has only second-hand knowledge of an employee’s performance.

One offshoot of Top-Down employee performance evaluations are ‘matrix’ employee performance evaluations, where multiple managers rate the same employee.

This is a good choice when the employee works for multiple managers or engages in various fixed-time length projects. shopsa magazine

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personability

COMPANY PROFILE Silveray Statmark Company (SSC), in its position as the South African agent for exclusive leading brands such as Croxley, Stabilo Boss, Dymo and many more, is the largest distributor of stationery and office products to the retail trade and office suppliers. www.statmark.co.za

100% Committed This issue, Tommy Jones, general manager of Silveray Statmark Company (SSC) Cape Town tells us about his business and personal motivations.

Q&A

What is your home-town?

Athlone – Cape Town Married?

Yes, happily. I have one girl and two boys.

What is your motto?

If at first you don’t succeed, try again.

Use three words to describe yourself: Ambitious, productive and hardworking.

What is your business philosophy?

Honesty Briefly describe the highlights of your working career: I started my working career 35 years ago. I got an opportunity and today I am general manager of SSC Cape Town.

What has been your greatest lesson in life?

Teach your children well and give them a good education.

If you could change one thing in your industry, what would it be?

To rid our market of grey products.

How do you handle stress?

I talk about what caused the stress.

What makes you happy?

When the branch and the company does well.

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What gets you angry?

People who don’t give 100% in their jobs.

What is the one thing you can’t do without?

My wife.

How do you spend your Sundays?

I can be found on the golf course in the afternoons.

What is your favourite retail store?

Jeep clothing store.

What was the last new thing you bought?

DSTV. Do you have a hobby outside of work?

I teach older people to dance.

Where do you like to go on holiday?

Wilderness on the Western Cape coast.

What car do you drive and why?

IX35 – Hyundai. I enjoy Hyundai.

Favourite beverage?

Windhoek Lager.

Do you practise ‘greening the earth’ in your personal or business life?

Yes. Where do you read your copy of the shop-sa magazine?

At the office.

Vol 96 - Issue 2

crime alert

Crime Alert IMPRESSION WARNS MANAGEMENT ABOUT FRAUDSTERS

ORBIT STATIONERS WARNS OF FALSE PAPER ORDER Ismail Motala, of Orbit Stationers, has warned the industry of an email circulated in January from Mohammed Adam, sales manager at Upington Trading Company in the Northern Cape. The email offers stationers five reams of Typek and Rotatrim A4 paper per box at R90 per box with 48 hour delivery nationwide at a cost of R450.

The email claims once the order is placed, the company will send their invoice with company details.The telephone number on the email is 078 609 6025 and the address of Upington Trading Company is listed as 18 Schroder Street.

Kerry Stephenson, personal assistant at Impression Management, has warned stationers of two individuals known as Sam Adams and Sandy Adams posing as employees from Plumberama Trading and other companies. The individuals are placing false orders for ink and other stationery items worth thousands of rands misusing the names of legitimate companies. They supply the following contact number 078 619 4398 and email address sandy@consultant.com in their proof of payment and use the details of previous companies they have scammed as part of the proof of payment.

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry PLATINUM SPONSORS:

By Gav in Moffat

levels.

FRAUDSTERS MISUSE PARK AVENUE STATIONERS NAME Farhad Mayet, of Park Avenue Stationers, has warned the industry of individuals posing as management of Park Avenue Stationers, who use false documentation with the company’s logo and a fake bank stamp to request clients of Park Avenue Stationers make payment to a new ‘updated’ bank account.

An employee of Easy Stationers who is a client of Park Avenue Stationers submitted the fake documentation he received on 17 February to Mayet indicating that fraudsters were using the Park Avenue Stationer’s name to defraud their clients.

www.turnitaround.co.za www.shop-sa.co.za

GOLD SPONSORS:

SILVER SPONSORS:

To sponsor the Crime Alert page contact 011 880 1147

REPORT s h o p sCRIME a m a g a z iAT ne info@shop-sa.co.za

39

debt alert

Curb legal costs before proceeding with summons The serving of summons definitely has its place in the debt recovery process.

However, one must not rush into this procedure unless they are certain there is a good prospect of recovery.

Do the necessary checks on the status of the debtor prior to entering into this (often) costly litigation.

A

guideline has been set out below to assist you in making a carefully calculated decision before paying extensive legal costs or entering into the summons procedure. This is an important step in order to avoid losing out in the long run in terms of your time and money.

Once all debt recovery procedures (prior to issuing of summons) have been followed it is important to weigh up all the evidence obtained from this attempted debt recovery exercise prior to proceeding with a summons. Each individual debt must be considered on its merits, which often does not occur.

Some guidelines in this regard would be: 1. Is the debtor still in business?

2. Is the debtor merely stalling on its payment and utilising evasive tactics?

3. Has the debtor closed its doors or

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liquidated?

Has a suretyship been signed?

Does the surety have a clear credit record?

6. Does the surety own immoveable property?

7. Is the surety employed?

8. Is the debt large enough to warrant issuing of summons?

9. Is your credit application signed and correct?

10. Do you have the original credit application?

11. Do you have the debtor/suretyâ&#x20AC;&#x2122;s current address?

12. Is the debtor indebted to other manufacturers, wholesalers, customers or suppliers within the industry and if so, have repayments been renegotiated with them in this regard?

(This is an industry specific question as all manufacturers, wholesalers and suppliers have the opportunity to utilise Debt Alert in this regard) *For more information contact shop-sa or 4.

5.

read about it on their website. It is a very useful and cost effective tool in the debt recovery and credit control process.

These checks are important and you must ensure your attorney or legal advisor has conducted the proper checks prior to issuing summons. Generally these checks can provide you with sufficient evidence to ensure whether summons will be successful and furthermore it would help speed up the summons process.

With the prospect of recovery by way of issuing summons looking positive, the proper course of civil procedure must be followed and this is where confusion and frustration can run high if the client is not aware of all the procedures entailed to achieve the desired end result, which is payment of the debt.

Our following articles will look at each legal step from the issuing of summons to receiving payment with the aim of helping you understand an often overwhelming but important process.

Vol 96 - Issue 2

FULL PAGE AD 41

new developments

Proudly South African

stationers benefit from Accord The recent signing of the Local Procurement Accord means stationers aligned with The Proudly South African campaign stand a better chance of doing business with government and becoming more financially successful.

S

tationers, office furniture and school furniture companies producing local products stand to benefit financially following the signing of the Local Procurement Accord by representatives of business, unions and government on 31 October.

The Accord, signed in Pretoria, saw the three groups committing to work together to increase levels of goods and services bought from local producers with 75% local procurement and identified the role Proudly South African, a campaign promoting local organisations, products and services, would play in this.

Management of the campaign will provide

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government and business with a list of local products and services, educate South Africans on the importance of procuring local products internationally, evoke discussion around economic development, the Department of Trade and Industry (DTI) and the Bureau of South African Standards, as well as perform local content verification.

This means stationers who are already members of Proudly South African may be putting themselves ahead in the industry when it comes to doing business with government and those who are not yet members may want to consider becoming aligned with the campaign to benefit financially.

With the signing of the Accord, government has released two lists of products considered for designation in the first phase, which include office furniture and school furniture.

Business Unity South Africa (BUSA) and Organised Labour have made commitments that all stationery and office furniture will be bought from local manufacturers and will adopt the list of items from government.

In the Accord it states business organisationsâ&#x20AC;&#x2122; auditors will verify that goods Vol 96 - Issue 2

Ebrahim Patel, Economic Development Minister, shakes hands with Zwelinzima Vavi, COSATU General Secretary.

have been produced locally and these reports will be made public by the organisations.

Organised Labour will set up a procurement desk for trade unions to identify suppliers producing local products and union auditors will verify these goods with reports made public by the federations and unions.

Leslie Sedibe, chief executive officer of Proudly South African, says the Proudly South African initiative launched in 2001 was born out of a relationship with government to stimulate a demand for locally produced products and services. It serves to safeguard employment opportunities, economic growth and create more quality employment opportunities in the country.

He says organisations that want to use theSA Proudly South African mark of quality SHOP MARCH ISSUE.pdf 1 2012/02/09 5:40

on their products have to meet four criteria demonstrating high quality, local content, fair labour and good environmental practices. The benefits of being a member of the campaign include using the campaigns’ marketing strategy, encouraging inter-member trade, networking opportunities and access to the Proudly South African member’s database.

“We want South Africans to get behind local products and produce high quality South African products to assist making the country globally competitive. No one wants to buy inferior products and we want the world to be interested in uniquely South African quality products,” says Sedibe.

Ashly Pairman, sales and marketing director at Flip File, says Flip File has been a member of the Proudly South African initiative for more than a decade and decided to join the initiative because it supports job creation and benefits the economy, putting money into the pockets of local people.

According to her, the power of Flip File’s brand is enhanced through PM the Proudly South African brand,

recognised by consumers through the ‘Work Smart’ brand speaker, which is good for the buying preference decision. Consumers are more likely to purchase local brands with the Proudly South African endorsement as it gives assurance of local quality and ethical practices.

“Flip File believes good quality local products provide a better alternative to cheap imports which do not provide local jobs to give buying power to the people.

Companies should participate in the Proudly South African campaign to encourage South Africans to support local business and employment,” says Pairman.

Leslie Sedibe, chief executive officer of Proudly South African, encourages South Africans to buy local products.

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43

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local & industry news

WOMEN ENTREPRENEUR PROGRAMME LAUNCHED Women entrepreneurs of all industries gathered for an awareness event regarding the Goldman Sachs-GIBS 10 000 Women Certificate Programme at the Gordon Institute of Business Science (GIBS) on 2 February.

“The programme is a five-year investment by Goldman Sachs to provide 10 000 women around the world with business education and will be introduced to South Africa in April. It has reached 5000 women in 22 countries since 2008 and aims to educate 300 South African women by 2013,” says Catherine Burnard, spokesperson for GIBS. The first cohort of 50 women entrepreneurs will take part in the programme between April and August, which will equip women in all industries with business knowledge to confidently negotiate with suppliers, financiers and employees.

Rehema Isa, entrepreneur at the event, says having an MBA doesn’t equip you for having a business and there are not many avenues women in business can get support, however through this programme, women entrepreneurs have an international reach.

“The quality of the alumni of this programme is amazing with one woman who completed the programme increasing her turnover by 300%. Women are taught how to network better, the art of negotiation, sharing problems and finding solutions. They are part of a worldwide dialogue of 10 000 women believing in and funding their businesses,” says Isa.

Rehema Isa, entrepreneur, and Yogvelli Nambiar, programme director of the Goldman Sachs-GIBS 10 000 Women Certificate Programme.

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INNOVATION CENTRE AWARDED AFRICA’S GREENEST BUILDING A South African mobile telecommunications company was awarded the first six star green star rating for its new innovation centre on 24 January making it the greenest building in Africa. The Vodafone Site Solutions Innovation Centre unveiled at the Vodacom head office in Midrand was given the rating by the Green Building Council of South Africa (GBCSA).

“The centre is a carbon neutral building that will house a team of 12 experts who will find ways to reduce the company’s carbon footprint across the globe and reduce the cost of rolling out and maintaining cellular networks. It is environmentally ahead of other buildings in Africa, due to

The new Vodafone Site Solutions Innovation Centre in Midrand which is the greenest building in Africa.

structure, indoor environmental quality, energy efficiency, water efficiency, recycling initiatives and reduced emissions,” says Pieter Uys, chief executive officer for Vodacom.

Uys says the concept began with the idea to create a centre to speed up the group’s sustainability goals to meet their target of reducing global carbon dioxide emissions by 50% by 2020 and achieve a 20% carbon intensity reduction target for emerging markets by March 2015.

Brian Wilkinson, chief executive officer for the GBCSA, says Vodacom can be proud as South Africa was previously relying on international developments to lead the way but now has an iconic demonstration for the rest of the world, showing leadership in green building.

Pieter Uys, chief executive officer of Vodacom, Miguel Marin, director of group access networks for Vodafone and Julie Evans, Vodafone director of sustainability.

Vol 96 - Issue 2

local & industry news ESKO AND ANTALIS OUTLINE PLANS FOR DRUPA 2012 A breakfast was held on 8 February in Johannesburg to preview what Esko, a global supplier of solutions for packaging design, commercial printing and publishing, and Antalis, distributors of graphic equipment and paper communication support materials, will be showcasing at Drupa 2012, a printing equipment exhibition.

Jacques Staelens, area manager of Esko and Armand Gougay, vice president of sales and marketing at Esko, announced that Esko’s Suite 12 and Inline UV 2 will be showcased for the first time at the stand at the fair consisting of 900 square meters, its largest stand to date.

“EskoArtworks recently officially kicked off our distributor agreement with Antalis and we really have hit the ground running. We are using this opportunity of being in South Africa to cement some key deals within the rapidly expanding packaging and market,” says Staelens.

Keith Solomon, director of Antalis South Africa, says while Esko have their work cut out for them in opening up their products to a completely new market, they certainly have the expertise within the Antalis team to be successful and EskoArtworks are ready to get going.

Half Page AD 45

Executives from Antalis and Esko celebrate their agreement to distribute new Esko products in South Africa at a breakfast on 8 February. www.shop-sa.co.za

45

association news PAPERGENI FIRST IN SOUTH AFRICA TO OFFER BPA-FREE THERMAL PAPER

MANAGING DIRECTOR OF LASERCOM RETIRES

From March 2012, selected products in the PaperGeni range of thermal paper rolls will no longer contain the chemical Bisphenol A (BPA). BPA is found in plastics and thermal printer paper, and has been identified by the United States Food and Drug Administration (FDA) as a substance with potentially harmful side effects. Thorsten Schafer, divisional director of PaperGeni, says they estimate that PaperGeni will convert around 160 tons of standard BPA to BPA free paper per month over the next three months.

DESKTOP OFFICE NATIONAL AND ULTIMATE OFFICE NATIONAL MERGE

Third Page AD 46

Desktop Office National and Ultimate Office National are merging on 1 March.

They will operate from one outlet as Ultimate Office National under Ultimate Consumables, from the premises of Desktop Office National in Hermanstad, Pretoria. The company will no longer be operating from Erasmusrand and all staff have been retained. Stephan Corthing has been appointed as the managing director with Stephan Meyer and Andre de Beer remaining active in the set up of the business.

Konni Hoferichter has retired as managing director of LaserCom in February after 12 years at the helm of the company and 40 years in the broader group. He started at the then Rank Xerox, which went through a number of iterations from Xerox South Africa to XeraTech to Bytes Document Solutions owning LaserCom today. Under Hoferichter, LaserCom became one of the market leaders in the areas of mail fulfilment, “I leave with a heavy heart.

Along the way we made acquisitions, moved premises and partnered with great best-of-breed companies to deliver a unique service,” he says.

IT’S BUSINESS AS USUAL FOR ANTALIS AND KODAK

KONICA MINOLTA SA HANDS OVER CHEQUE FOR RHINO CONSERVATION Konica Minolta South Africa (KMSA) handed over its second quarter cheque, worth R313 700 to the World Wildlife Fund (WWF) South Africa in support of its rhino conservation programme on 8 February. Last year, a record 450 rhinos were poached in South Africa and 28 have already been poached this year and KMSA donates R100 for every Bizhub multifunctional device sold to WWF-SA’s rhino conservation work. The funds have helped WWF pay for emergency veterinary treatments for injured rhinos, improved monitoring of rhino populations and increased rhino range so new populations can breed.

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Komal Sharma, regional managing director for Kodak, reinforced during a recent media gathering held by Antalis that the Chapter 11 bankruptcy protection only applies to the United States division of the company and its subsidiaries. “This filing in no way suggests Kodak has gone out of business or anticipates doing so,” he says.

The intellectual property Kodak intends to sell relates entirely to the consumer products side which represents 10% of the company’s business. The reorganisation period should be compete during 2013 and Kodak will focus attention on the graphic communications business which is among its’ most valuable business lines.

Vol 96 - Issue 2

association news BATSUMI EXPERIENCES SUCCESS WITH REMANUFACTURED PRINTER CARTRIDGES

PATTY WINS REXEL PHOTO CAPTION COMPETITION

PARROT SPONSORED CATAMARANS TAKE FIRST AND FIFTH PLACE Two Hobies (Catamarans) proudly wearing the Parrot Products logo, sailing in the Southern Charter SAS Youth Nationals in Hermanus from 10 to 17 December 2011, took first and fifth place. Simon Bonarius and Chantelle Hammick were sailing the first vessel and Garry and Colin Norton in the second vessel. Bernard Wijtenburg, owner of Parrot Products, and his two sons Mark and Derek, as well as his grandson Brandon are avid sailors, who often participate or sponsor sailing competitions. There were a record fleet of 211 sailing vessels entering from 32 different yacht clubs.

Pitney Bowers Batsumi has been experiencing success since September 2010 through their association with Royce Imaging, supplying re-manufactured cartridges known as Jetprint cartridges. Thokozani Gumede, chief executive officer of Pitney Bowers Batsumi, says the print cartridges are affordable, premium quality and customers can save up to 40% by using them. Jetprint cartridges are re-manufactured from the best aftermarket toner, cartridge components and ink in the industry to ensure better, more reliable performance.

Patty Boje, resident of Roodepoort, is the lucky winner of a brand new Rexel Laminator H220-RR valued at R2000 after winning the Rexel Photo Caption Competition run in the December (Vol 95 Issue 11) edition of shop-sa magazine.

Pentel donates over R90 000 to CANSA advertorial

On 6 February 2012, Pentel handed over a cheque to the Cancer Association of South Africa (CANSA) and received a certificate of appreciation from the association.

P

entel embarked on a charity campaign with CANSA in July 2011 to raise money to help with the fight against Cancer. A special Pink edition of the Energel Pen and Pink edition of Mini Micro Correction pen was manufactured with a pink cancer ribbon printed on it, and this was sold into the retail and wholesale stationery market.

The campaign, which included a Shavethon, was launched with great enthusiasm at Pentel Head Office. Pentel staff cut and sprayed their hair in support of this great cause. The campaign exceeded expectations due to the overwhelming support of Pentel customers, who played an important role.

Pentel would like to thank everyone for their valuable and continued support throughout the years. “It’s because of you we managed to donate R93 268 to CANSA. Thanks to all our friends who supported us during the campaign – ‘Together We Stand’,” say management at Pentel.

Nomsa Maluka, marketing manager of Pentel, Sue Janse van Rensburg, chief executive officer of CANSA, Ted Shinoda, managing director of Pentel, Rachel Wall, chief business developer of CANSA and Gary Shrives, national sales manager of Pentel get together for the donation.

product showcase

REDFERN NEW MULTICOLOURED STARS 14 Different colours for Teachers; Scrapbooking; Events and Reward Charts.

168 stars per packet available from leading stationers.

Contact 08600 LABEL for a stockist near you.

FIRST SHOWCASE: · 0.9MM THICK ABS · Double sided foam for easy fixing SIGNSRS18 SIGNSRS19 SIGNSRS20 SIGNSRS21

· Good scratch resistance and hardness · Size 150mm X 150mm

FIRST AID SIGN WHITE CROSS NAKED FLAME SIGN 150X150 BABY ON BOARD SIGN 150X150 LEARNER DRIVER STICKER

6006624004282 6006624004299 6006624004305 6006624004312

Contact 08600 LABEL for a stockist near you.

LET SHOP-SA HELP YOU CONVERT YOUR SLOW MOVING AND EXCESS STOCK INTO CASH List your product on the www.shop-sa.co.za trading page (members and non-members may sell stock online).

Set an attractive price that will ensure high appeal.

Reach a wide trade base via the shop-sa marketplace (only members have the right to purchase).

Once all transactions have been concluded, shop-sa will invoice you for the agreed commission amount.

Interested in moving your redundant stock?

Participate in shop-sa’s new initiative and reap the benefits on your balance sheet.

Contact Trish Swanepoel or Eugene Kleynhans on 011 880 1147 for informatio

.co.za hop-sa .s w w Visit w 48

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48

Vol 96 - Issue 2

product showcase REXEL AUTO+ 500X DEPARTMENTAL AUTO FEED SHREDDER Automatically shreds up to 500 (fastened) sheets at a time. Developed to meet the needs of users with infrequent bulk shredding and “shred as you go” behaviour. Fill the loading bay with 500 documents, close the lid and walk away. No further human intervention needed. Features include Reliable roller based technology, Auto Oiling technology, 4 digit PIN code lock for secure, walk away shredding, Door open/bin full and cool down indicator. Automatic Jam clearance & Manual reverse, Self cleaning cutters, Sleep mode after 2 minutes of non use and easy to empty 80 litre pull out frame, door with viewing window. In addition this shredder shreds Credit Cards and CD’s and features Ultra quiet operation < 60 DbA. It can shred up to 10 sheets through the manual feed slot, 4 x 40 mm confetti pieces, security level S3 for extra security.

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

REXEL AUTO+ 80X PERSONAL AUTO FEED SHREDDER Rexel’s Auto+ 80X personal shredder automatically shreds up to 80 (fastened) sheets at a time.

Developed to meet the needs of users with infrequent bulk shredding and “shred as you go” behaviour. Fill the loading bay with 80 documents, close the lid and walk away. No further human intervention needed. This shredder cuts an A4 page into 4 x 45 mm confetti pieces, security level S3 for extra security. Other features include reliable roller based technology , door open/bin full and cool down indicator, Auto & Manual reverse, concealed cutters, easy to empty 20 litre pull out bin with viewing window as well as very quiet operation < 60 DbA. Shreds up to 6 sheets through the manual feed slot and also shreds Credit Cards.

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

REXEL BAMBOO RANGE Rexel’s Bamboo desk accessories range is produced from sustainable bamboo and is 100% recyclable. The contemporary natural wood finish make the products strong and resilient – while the clean design lines ensure a perfect fit to both the office or home environment, without compromising on style and function. The range includes a waste bin, magazine holder, pencil sorter and letter tray!

Bamboo, the benefits just keep growing on you!

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

MAXSTAMP WITH REVERSIBLE INK PAD Get double the number of impressions with our unique reversible ink pad.

All our ‘flip pad’ stamps are made of recycled materials.

Tel: 011 453 7012/9439 Fax: 011 454 4995/3758 Email: aquarius@imaginet.co.za

www.shop-sa.co.za

shopsa magazine

49

product showcase

STATESMAN PAINT BY NUMBERS ON A REAL CANVAS Everyone wants to be a great artist, but every budding Picasso needs a bit of guidance on his or her road to greatness! This product has been a great hit during the festive season and Back to School and continues to sell well. Each set comes complete with a mounted canvas pre-printed with numbers. Every set also includes a detailed guide; pots of paint (numbered), and brushes, thus enabling our budding artists to start painting right out of the box. There are 10 Great designs to choose from ranging from modern to contemporary or classical styles.

Tel: (KZN) 034-3124003 Fax: (KZN) 034-3124007 Tel: (Gauteng) 011- 894-8033 Web: www.statesman.co.za

STATESMAN SOUTH AFRICAN FLAG STATIONERY. We at Statesman love South Africa and have just introduced a range of S.A. Flag stationery thatâ&#x20AC;&#x2122;s very close to our heart we know you will love! Tourists go crazy over them too. This is a happy range inspired by the beautiful colours and shapes that make up our nations flag. Our Quality S.A Flag range include Ring Binders; Pencils, Colour pencils, Pencil Cases & Face paints.

Tel: (KZN) 034-3124003 Fax: (KZN) 034-3124007 Tel: (Gauteng) 011- 894-8033 Web: www.statesman.co.za

STATESMAN SUPA-WEAVE EDUCATIONAL PLACEMATS (6 DESIGNS) Another Premium Quality product from Statesman Stationery. A special printing process is used to print on a durable Supa-Weave placemat. This makes our place mats virtually indestructible .

The colours are vibrant and fun and are designed to last a lifetime. Available in attractive popper display boxes containing an assortment of very popular designs : Colours ; Dogs; Alphabets; World Map; South African map; Animals.

Tel: (KZN) 034-3124003 Fax: (KZN) 034-3124007 Tel: (Gauteng) 011- 894-8033 Web: www.statesman.co.za

STATESMAN S.M.S MATH SET Our new BEST SELLING 11 piece PREMIUM QUALITY math set. The S.M.S. (Safer Math Set) has a specially designed tapering compass and divider with needles set at an angle onto a crescent shaped arm.. This makes it safer for children to use by minimizing injury - the design prevents deep penetration into skin with the needle. This is not the only feature that makes this math set a winner. The ergonomic design of our compass and protractor are the best available compared to competing Mathematical Instrument brands. All the instrumentation such as the rulers , protractors and sharpeners are designed and endorsed by leading educators and manufactured using quality virgin plastics.

Tel: (KZN) 034-3124003 Fax: (KZN) 034-3124007 Tel: (Gauteng) 011- 894-8033 Web: www.statesman.co.za

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Vol 96 - Issue 2

product showcase

BINDYMAN + FREE COVERS R499.00 EXCL VAT THE MOST COST EFFECTIVE THERMAL BINDING MACHINE WITH COVERS EVER • ead in minutes atch ind ver minute • heets Thermal inder apacit • minute ver eat rotection • uilt in oolin ac

Tel: 011 487-1536 • Cell: 076 8509257 Email: orders@easi-bind.co.za Website: www.easi-card.co.za

SPEEDSTAR POWERED BY MEMJET “Printing so fast, you have to see it to believe it!” www.scratchprint.com

www.scratchprint.com

INTRODUCING THE WORLD’S FIRST SOLAR NETBOOK Samsung Solar Netbook • on lastin batter life • Thin and li ht form factor • o erful performance • har es other devices even hen s itched off • u ed ideal for out of of ce use

Tel: 011 284 0300 www.koloksa.co.za

WINNING COMBINATION - MULTICOLOR + TRODAT PROFESSIONAL Only with TRODAT products can you be sure to add extra profits to your stamp sales. This is merely by specifying the TRODAT Professional with MultiColor. There is no sense selling customers single colour when, what they really need, is a stamp with multiple colours. Begin by having the headline of the stamp’s text imprinting in red for emphasis, with the other text in black. Remember, besides the four main stamp colours there are 10 other ink colours from which to choose.

Contact Lyn van den Berg for more info.

Tel: 011 262 1400

www.shop-sa.co.za

shopsa magazine

51

buyer’s guide

A ADDING MACHINE ROLLS, POINT OF SALE AND MACHINE ROLLS BSC Stationery - Treeline Palm Stationery Manufacturers PaperGeni Rotunda SSC - Croxley ADHESIVES, GLUES AND SPRAYS BSC Stationery - Treeline, Bantex, BIC, Bostik, Ponal, Pritt, Pentel, Faber Castell, Staedtler Freedom Stationery - Marlin SSC - Penguin office paste, wood glue, padding compound, UHU glue sticks, super glue, clear glue, Leeho glue sticks.

ADHESIVE NOTES 3M SA PTY Ltd - Post-it ® BSC Stationery - Stick ‘n Notes SSC - Sellonotes

52

ART, CRAFT, GRAPHIC AND DRAWING MATERIALS BSC Stationery - Treeline, Pentel, Pilot, Henkel, Bostik, Staedtler, Faber Castell CTP Stationery - A4 coloured poster boards Faber Castell - Comprehensive range Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint SSC - Croxley, Pelikan, Penguin drawing inks, Stabilo Carbothello, Rotring Technical

B BAGS AND CASES Bantex - Moulded pencil cases BSC Stationery - Treeline, Penflex, Gotcha, Staedtler, Bantex Flip File - Business cases.

Freedom Stationery - Space Case and Marlin Kolok Unlimited - Kenton laptop bags and backpacks Rexel Office Products - Kensington BATTERIES BSC Stationery - Eveready Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries.

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BIN RANGE Bantex - Waste paper bins Krost Office Products SSC - Stephens.

BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers Beswick Office Products - Fellowes BSC Stationery - Treeline, Rexel, Bantex CTP Donau - Donau files and slide binders, A4 poster board Parrot Products - Parrot Comb Binding Machines Rexel Office Products - Rexel and GBC SSC - Esselte W Vos & Co - Renz covers & combs, ringwire BINDING MACHINES AZ Trading - DSB, Neorel Beswick Office Products - Fellowes Martin Yale Africa - Binding Machines Parrot Products - Parrot Comb Binding Machines Rexel Office Products - GBC and Rexel ranges W Vos & Company - Renz.

BOARDS BSC Stationery - Bestboards, Pentel, Pilot, Artline, Penflex CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Parrot Products - Full range of boards and accessories.

Custom boards printed to your specification.

Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories SSC - Croxley, Legamaster, Edding BOOK COVERS Bantex - Book Covers CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - Magic cover self adhesive book and file covers (2m rolls, A5, A4, ring binder, lever arch) Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap SSC - Tenza, Clearseal, Croxley

BOOKS AND PADS Bantex - Hard and soft cover noted range BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar SSC - Croxley, Lion Brand, Tudor, Sparrow BOXES AND CARTONS Beswick Office Products - Bankers Box to Boxes and Cartons CTP Stationery - Archiving Systems Tidy Files

C CALCULATORS BSC Stationery - Treeline, Kaiser, Sharp Freedom Stationery Kolok Unlimited - Distributors of HP and Canon calculators Nikki Distributors - Truly calculators Power Stationery - Powerstar Rexel Office Products - IBICO SSC - Texas Instruments, Texet CALENDARS CTP Stationery - Diaries assorted sizes SSC - Sasco year planners.

CALLIGRAPHY Max Frank - Artline SSC - Rotring, Manuscript, Sheaffer CARBON PAPER AND FILMS SSC - Pelikan Ultrafilm, Interplastic, Plenticopy.

CASH BOXES Chiswick Stationery & Crafts - Quality cash boxes SSC - Helix CD’S, DVD’S AND DISKETTES Kolok Unlimited - Distributors of Sony audio and video access, Verbatim, Memorex CDs, DVDs, HP media, Protech, Epson and Canon speciality media

Vol 96 - Issue 2

See page 58 for contact details CLIP BOARDS Bantex - PVC and moulded plastic CLIP BOARDS CONTINUED CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard SSC - Croxley, Esselte CLIPS, FASTENERS AND PINS Bantex - Paper clips Freedom Stationery - Marlin Grip Binders SSC - Croxley, Lion Brand, Esselte, Helix Essentials, Stephens, Penguin Tidy Files COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin COMPUTER ACCESSORIES Beswick Office Products - Fellowes Kolok Unlimited - Distributors of Manhattan True Touch Mice (wireless, infrared, USB, scrolling etc.), keyboards (wireless, infrared, multimedia, roll-up etc.), monitors, hubs, printer cables, USB cables, keypads, web cams and graphics tablets, as well as the NU range of internal and external drives.

Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper Rexel Office Products - Kensington Computer Accessories COMPUTER CLEANING Beswick Office Products - Fellowes Pyrotec - Tower computer cleaning range Kolok Unlimited - Computacare COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files Impression Management - see printer consumables KMP - for computer consumables Kolok Unlimited - Distributors of HP, Epson, Lexmark, Canon, Oki, Tally, Seikosha, Panasonic, Brother, Olivetti, Minolta, Kyocera, Penguin consumables Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels

www.shop-sa.co.za

COMPUTER HARDWARE Kolok Unlimited - Distributors of Lexmark, Oki, HP, Canon and Epson hardware range (printers, scanners, digital cameras and projectors) CRAYONS AND CHALKS BSC Stationery - Treeline, BIC, Henkel, Faber Castell, Staedtler Faber Castell - Wave crayons and pastels Freedom Stationery - Marlin Jax Classics - Crayons and industrial markers SSC - Croxley, Jovi, Stabilo, Penguin

D DESK SETS AND ACCESSORIES Bantex - Comprehensive range - moulded plastic BSC Stationery - Treeline, Bantex Freedom Stationery - Marlin Krost Office Products Ledger Systems - Falcon Products Rexel Office Products - Rexel Eco Range SSC Stationery - Rolodex.

DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand Hortors Stationery - Legal diaries Rexel Office Products - NOBO planners, refills and T-card kits South African Diaries - For all your diary needs DICTATION - TRANSCRIPTION Powerhouse Dictation for Phillips - Dictation, transcription, meeting recording, mini-tapes, foot pedals, accessories DRAUGHTING AND DRAWING OFFICE SUPPLIES CTP Stationery - A4 Poster Boards SSC - Croxley, NT Cutters, Pelikan and Penguin Drawing ink, Maped, Rotring Technical, Helix

E EMBOSSERS AND ENGRAVING Jax Classics - Custom engraved wax stamps Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec

ENVELOPES AND MAILING BSC Stationery - Leo Envelopes, Jiffy CTP Stationery - Commercial envelopes Global envelopes Grafton/Star Merpak Envelopes - Simplistic, full range of printed and plain envelopes PaperGeni SSC - Croxley, Lion Brand, Bespoke and Standard ERASERS & ERASING / CORRECTION FLUIDS BSC Stationery - Treeline, BIC, Artline, Faber Castell, Pentel, Pilot, Staedtler, Pritt Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (PTY) LTD - Hi-Polymer and Ain eraser, correction tape and pens SSC - Penguin correction fluid and pens. UHU correction roller and bottle. Helix, Maped, Pelikan, Penguin, Croxley erasers

F FAX ROLL MANUFACTURERS Palm Stationery Manufacturers Rotunda SSC - Croxley

53

FILES AND FILING African Filing Systems - Top retrieval filing and arching products Bantex & Viking - All filing and storage BSC Stationery - Treeline, Bantex Mobifile CTP Stationery - Full range of quality DONAU brand File-A-Punch cc Flip File - Executive display files, expanding files, Document folders, dividers Freedom Stationery - Edo / Unifile Grafton/Star Kolok Unlimited - Avery Eurofolios and Euroboxes Palm Stationery Manufacturers Polypropylene ring binder files, techno file products Pentel S.A (Pty) Ltd. - Display book Vivid, document file, clip file and presentation file Rexel Office Products - Prima and Rexel ranges SSC - Croxley, Esselte, Pendaflex suspension files, Twinlock filing systems Tidy Files

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53

buyerâ&#x20AC;&#x2122;s guide

F FOLDERS Bantex BSC Stationery - Treeline, Bantex CTP Stationery - DONAU Brand Freedom Stationery - Marlin Palm Stationery Manufacturers - Techno file, View file Rexel Office Products SSC - Croxley, Esselte Tidy Files FORMS - LEGAL AND MISCELLANEOUS Hortors Stationery - complete range of custom, company, miscellaneous, magisterial, etc.

FURNITURE - OFFICE & SCHOLASTIC Krost Office Products - accessories New Era Office cc - Specialising in all office furniture desks, chairs, credenzas, boardroom tables, etc

54

G GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Martin Yale Africa - Intimus, Martin Yale Rexel Office Products - SmartCut and ClassicCut SSC - Dahle W Vos & Co - Ideal

I INDEX TABBING AND DIVIDERS 3M SA - Post-it flags, Flag pen and highlighter Bantex - P.P and Manilla board BSC Stationery - Treeline, Bantex, Flip File CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Rexel Office Products - Rexel, Mylar and Prima board SSC - Croxley, Esselte

54

shopsa magazine

INKS Jax Classics - Lumber and field marking ink KMP - for computer consumables.

Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking.

Laundry.

SSC - Pelikan, Penguin stamp pads and inks, Rotring, Sheaffer

L LABELS BSC Stationery - Treeline, Tower, Midmadex Freedom Stationery - Marlin Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Tidy Files LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System Kolok Unlimited - Distributors of OEM, Avery and Penguin inkjet and laser labels SSC - Dymo, Herma LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace Beswick Office Products - Fellowes Kolok Unlimited - Galaxy Martin Yale Africa - Fujipla Parrot Products - Parrot A4 and A3 Laminators Rexel Office Products - GBC and Rexel ranges W Vos & Co - PEAK & Renz.

LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Beswick Office Products - Fellowes Kolok Unlimited - Penguin Martin Yale Africa Parrot Products Rexel Office Products - Rexel and GBC. LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc

LETTER OPENERS SSC - Maped, Croxley LETTER TRAYS Bantex & Viking Krost Office Products SSC - Croxley, Twinlock, Maped, Disa, Stephens.

LOOSE LEAF LEDGERS, SHEETS, INDEXES SSC - Croxley, Twinlock.

M MAILING TUBES CTP Stationery SSC - Croxley MARKERS BSC Stationery Sales - Treeline, Collosso, Penflex, Artline, Maxi, Pentel, Pilot, Bic Faber Castell - Permanent and non permanent Freedom Stationery - Marlin Interstat Agencies - Edding Jax Classics - Paint markers and industrial crayons Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar Rexel Office Products - NOBO white board markers SSC - Croxley, MonAmi, Carioca, Pelikan, Penguin, Stabilo Boss, Stabilo Swing, Sharpie MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin SSC - Croxley, Helix Oxford, Maped, Rotring MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers Ledger Systems - Falcon products SSC - Croxley

Vol 96 - Issue 2

See page 58 for contact details

N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/ Numberer (manual/electronic), Trodat

O OFFICE ERGONOMICS Beswick Office Products - Fellowes Back/ Wrist/Foot support; Notebook riser stand Rexel Office Products - Kensington copyholders, risers, footrests, wrist support and Rexel range of electric staplers and punches which reduces chances of RSI (repititive strain injury) OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. - Overhead film, transparency, multimedia Kolok Unlimited - Penguin OHP Film Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO SSC - Stabilo, Penguin.

P PAPER AND BOARD Antalis South Africa - Office paper solutions Bantex - Cube refills BSC Stationery - Apex Paper - Typek,Rotatrim CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok Unlimited - Distributors of HP, Epson, Canon, Lexmark, Penguin and Avery Palm Stationery - Technotrim - A4 photocopy/ printing paper Rexel Office Products - Prima SSC - Croxley TRIBE - TRIBE Inkjet Paper and Film

www.shop-sa.co.za

PAPER FOLDING MACHINES Martin Yale Africa W. Vos & Co - Ideal PENCILS BSC Stationery - Treeline, BIC, Faber Castell, Pilot, Pentel, Uni, Staedtler, Henkel Freedom Stationery - Marlin / Edo Max Frank - Uni Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil.

Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent SSC - Croxley, Stabilo, Rotring, Sheaffer PENCIL LEADS Chiswick Stationery & Crafts - Sharp/Shine leads Faber Castell - Extensive range, beginner to artist Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead various grades SSC - Croxley, Rotring PENCIL SHARPENERS Freedom Stationery Power Stationery - Powerstar SSC - Croxley, Carl, Dahle, Maped, Helix PENS BSC Stationery - Treeline, BIC, Faber Castell, Pilot, Pentel, Uni, Staedtler, Henkel, Lexi, Penflex Faber Castell Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar SSC - Sheaffer, Pelikan, Stabilo, Rotring, Penguin, Parker, Waterman, Papermate PEN CARBON BOOKS BSC Stationery - Treeline, RBE Freedom Stationery - Marlin Power Stationery - Powerstar SSC - Croxley PERSONAL STATIONERY

Bantex - Telephone Management, Conference and Filing CTP Stationery - Home office and personal filing system, diaries Grafton/Star SSC - Croxley, Basildon Bond, Tudor and Lion brand Tidy Files PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification.

Rexel Office Products - NOBO planners SSC - Croxley, Sasco POINT OF SALE PRINTER ROLLS PaperGeni Rotunda.

PRINTERS Kolok Unlimited - Distributors of Epson, Lexmark, Canon, HP and Oki printers

55

PRINTER CONSUMABLES Impression Management - Manufacturers and distributors of 100% brand new generic and compatible inkjet, laser toner cartridges including Prinart, Q-ink, Sanchi, Oliser. Also manufacturers of inkjet refilling machines, bulk inks and recycler supplies KMP - For computer consumables.

Kolok Unlimited - Distributors of HP, Epson, Lexmark, Canon, Oki, Panasonic, Brother, Olivetti, Kyocera, Seikosha, Tally, and Minolta consumables; Fujitsu, Citoh and Penguin PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung PUNCHES AND PERFORATORS Bantex - Plastic and Metal Beswick Office Products - Kangaro BSC Stationery - Treeline, STD, Bantex, Rexel Freedom Stationery - Marlin

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55

buyer’s guide

P PUNCHES & PERFORATORS CONTINUED Krost Office Products Parrot Products - Parrot range of punches Rexel Office Products - Rexel SSC - Uno, Rapid, Maped, Lion Brand

R RUBBER BANDS SSC - Croxley

56

RUBBER STAMPS Aquarius Media Supply - MaxStamp range and accessories Chiswick Stationery & Crafts - Clear stamp designs, crafts ink pads Jax Classics - Wax stamps and sealing wax Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Aquarius Media Supply - Flash Machine 251 Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system RULERS Chiswick Stationery & Crafts - Stainless steel rulers Freedom Stationery - Marlin Penflex - PENFLEX rulers SSC - Croxley, Disa, Rotring, Helix Shatterproof

S SCHOLASTIC SUPPLIES Bantex and Faber Castell BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - Contact paper

56

shopsa magazine

woodgrain, marble, pattern designs, magic covers BTS clear and coloured self adhesive paper. (2M rolls, A4 and Lever Arch). Also available plastic coated brownkraft and precut polythene covers.

Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCHOLASTIC SUPPLIES CONTINUED SSC - Croxley, Pelikan, Penguin, Stabilo, UHU, Maped, Helix, Lion Brand SCISSORS AND CUTTERS Freedom Stationery - Marlin SSC - Maped, Sister, Croxley, Disa SCRAPBOOKING Chiswick Stationery & Crafts - Albums (postbound and 3 ring), cutters, trimmer, cutting mats, glitter, paper flowers, coloured foam sheets asstd cols Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SSC - Herma, Maped, UHU, Stabilo, Dahle Trimmers SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes Beswick Office Products - Fellowes Kolok Unlimited - GEHA shredders Martin Yale Africa - Intimus, Martin Yale, Paper Monster Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range W Vos & Co - Ideal.

SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board

SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals SPIKE FILES Grip Binders SSC - Croxley, Maped STAMPS, STAMP PADS AND INKS Aquarius Media Supply - MaxStamp, self-inking and pre-inked stamps, ink pads and accessories.

Jax Classics - Wax stamps and sealing wax Rubber Stamp & Engraving Co - Trodat, preinked stamps, stamp and fingerprint pads SSC - Penguin metal and plastic stamp pads STAPLING MACHINES AND STAPLES Bantex Beswick Office Products - Kangaro BSC Stationery - Treeline, STD, Bantex, Rexel Freedom Stationery - Marlin Krost Office Products Interstat Agencies - Genmes Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range SSC - Maped, Rapid, Lion Brand, Helix Essentials STATIONERY SUNDRIES SCHOLASTIC BSC Stationery - Treeline, Pritt, Henkel, Staedtler, Pentel, Pilot, BIC, Bantex, Faber Castell, Artline, Penflex CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile SSC - Helix Essentials, Maped, Croxley.

STENCILS Freedom Stationery SSC - Rotring, Helix.

STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok Unlimited - Distributors of Sony and Verbatim memory sticks, memory, flash and secure digital cards, lockable CD storage units SSC - Croxley Tidy Files

Vol 96 - Issue 2

See page 58 for contact details

T-V TAPES 3M SA (Pty) Ltd. - Brand Scotch® MagicTM BSC Stationery - Sellotape, Brother Freedom Stationery SSC - Sellotape, Dymo Labelling Tape

VISITORS BOOKS/REGISTERS Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers

LOOKING FOR AN ACCREDITED RESELLER? You need a copy of the

TELECOMMUNICATIONS NIKKI Distributors - Siemens office phones

Stationery & Office Business Directory

TELEPHONE MESSAGE BOOKS AND PADS SSC - Croxley TELEX ROLLS AND TELETEX PAPER Rotunda TONERS AND CARTRIDGES KMP - Computer consumables Kolok Unlimited - Distributors of HP, OEM, Lexmark and Epson toners, Samsung, Oki and Epson thermal and compatible ribbons and toners/ RISO, HP and Epson inkjet cartridges, Canon bubble jet ink cartridge, laser and fax cartridges, Panasonic, Kyocera and Penguin PaperGeni

The official guide to accredited stationery, school To advertise in or make any

and office product dealers

changes to the Stationery Buyer’s Guide, contact shop-sa office in writing. Fax to 011 880 1677 or email: info@shop-sa.

ISSUE 7 • 2011

THE BUSINESS DIRECTORY TO STATIONERY, SCHOOL & OFFICE PRODUCTS RESELLERS

co.za. While every effort is made to ensure the information

TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering

published here is correct and up-to-date, the editor urges individual companies to ensure their own information is the most current. Shop-sa cannot be held responsible for any omissions

TRANSPARENCIES Kolok Unlimited - Distributors of OHP media, OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range SSC - Stabilo TREASURY TAGS/INDIAN LACE FILES SSC - Croxley TWINE AND STRING SSC - Croxley

www.shop-sa.co.za

or errors within the Stationery Buyer’s Guide, but we will of

Call 011 880 1147 or

course make every effort to

info@shop-sa.co.za

ensure the information within is completely up to date with each issue.

shopsa magazine

57

buyerâ&#x20AC;&#x2122;s guide 3M

Interstat Agencies - Cape Town 011 844 9202

PvtBag X926, Rivonia, 2128

(

021 551 9555

Box 36696, Chempet, 7442

(

011 887 1056

Box 1072, Highlands North, 2037

7

011 806 2388

Customer Serv: 0800 118 311

7

021 557 5456

Capetown@interstat.co.za

7

011 887 5745

info@speech.co.za

African Filing Systems

Interstat Agencies - Port Elizabeth

Power Stationery

(

011 896 5279

www.africanfiling.co.za

(

041 453 2558

Box 27693, Greenacres, 6057

(

032 533 4003

Box 1305, Verulam, 4340

7

086 540 6892

info@africanfiling.co.za

7

041 453 8504

pe@interstat.co.za

7

032 533 3254

powersta@netactive.co.za

Antalis South Africa (Pty) Ltd

Jax Classics

Pyrotec

(

011 688 6000

Box 6893, Johannesburg, 2000

(

011 444 7221

Box 1519, Kelvin, 2054

(

021 787 9600

PvtBag X1, Capricorn Square, 7948

7

011 688 6162

marketing.office@antalis.co.za

7

011 444 7210

jaxwax@iafrica.com

7

021 787 9791

tower@pyrotec.co.za

Antalis South Africa (Pty) Ltd - Cape Town (

021 959 9600

7

021 959 9640

Box 19231, Tygerberg, 7505

Antalis South Africa (Pty) Ltd - Durban (

031 714 4000

7

031 700 9253

Box 284, Umhlanga, 4320

Antalis South Africa (Pty) Ltd - Pretoria (

012 379 0060

7

012 379 0052

Box 4013, Pretoria, 0001

Antalis South Africa (Pty) Ltd - Bloemfontein (

051 447 8681

7

051 447 6765

Box 1795, Bloemfontein, 9300

Antalis South Africa (Pty) Ltd - Port Elizabeth (

041 486 2020

7

041 486 2219

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg (

033 386 2078

7

033 386 2078

Box 1425, Pietermaritzburg, 3200

Antalis South Africa (Pty) Ltd - Botswana (

00267 391 2139

7

00267 397 5459

Box 1705, Gaborone

Aquarius Rubber Stamps

Kemtek Imaging Systems

Redfern Print Services - Cape Town

(

011 624 8000

Box 86173, City Deep, 2049

(

021 552 9680

Box 403, Milnerton, 7435

7

0866 101 185

labelling@kemtek.co.za

7

021 552 9681

sales@redfern.co.za

Kemtek Imaging Systems - Cape

Redfern Print Services - Johannesburg

(

021 521 9600

Box 181, Cape Town, 8000

(

011 837 4119

Box 1445, Crown Mines, 2025

7

021 551 5032

brenth@kemtek.co.za

7

011 837 8917

sales@redfern.co.za

Kemtek Imaging Systems - KZN

Rexel Office Products

(

031 700 9363

Box 15685, Westmead, 3608

(

011 226 3300

www.rexelsa.co.za

7

031 700 9369

Sandim@kemtek.co.za

7

011 837 2781

admin@rexelsa.co.za

Kemtek Imaging Systems - PE

Rotunda

(

041 582 5222

Box 15685, Westmead, 3608

(

021 552 5135

Box 189, Maitland, 7404

7

041 582 5224

clinth@kemtek.co.za

7

021 551 3070

rotunda@iafrca.com

KMP

Royce Imaging Industries

(

021 709 0190

Box 183, Steenberg, 7947

(

011 792 9530

www.royceimaging.co.za

7

021 709 0199

kmppty@iafrica.com

7

011 792 9480

sales@royceimaging.co.za

Kolok Unlimited - Head Office

Rubber Stamp & Engraving Co - Head Office

(

011 248 0300

Box 4151, Johannesburg, 2000

(

011 262 1400

Box 931, Wendywood, 2144

7

011 248 0381

infojhb@koloksa.co.za

7

011 262 1414

tgrodat@rse.co.za

Kolok Unlimited - Cape Town

Rubber Stamp & Engraving Co - Cape Town

(

021 597 2700

Box 6385, Roggebaai, 8012

(

021 448 7008

Box 931, Wendywood, 2144

7

021 297 2799

infoctn@koloksa.co.za

7

021 448 7014

cpt@trodat.co.za

Kolok Unlimited - Durban

Rubber Stamp & Engraving Co - Durban

(

011 453 7012

www.orderstamps.co.za

(

031 570 4900

Box 4206, Riverhorse Valley East, 4017

(

083 377 4109

Box 931, Wendywood, 2144

7

011 454 4995

aquarius@imaginet.co.za

7

031 569 6880

infodbn@koloksa.co.za

7

031 266 1082

dbn@rse.co.za

AZ Trading

Kolok Unlimited Polokwane

SSC - Silveray Statmark Company - Johannesburg

(

086 111 4407

www.aztradingcc.co.za

(

015 298 8795

Box 862, Ladanna, 0704

(

011 677 0000

Box 40754, Cleveland, 2022

7

011 792 9732

sales@aztradingcc.co.za

7

015 298 8315

infopol@koloksa.co.za

7

011 677 0018

infojhb@silveray.co.za

Bantex

Kolok Unlimited - Port Elizabeth

(

011 473 9800

Box 43201, Industria, 2042

7

011 474 3101

slavepak@bantex.co.za

Beswick Office Products

SSC - Silveray Statmark Company - Cape Town

(

041 406 9900

Box 3163, North End, 6056

(

021 442 1300

7

041 406 9920

infope@koloksa.co.za

7

021 447 4369

Kolok Unlimited - Namibia

011 433 2686

Box 82319, Southdale, 2135

(

00264 (61)370500

Box 40797, Ausspannplatz, Namibia

(

031 462 2081

7

011 680 2166

info@beswick.co.za

7

00264 (61)370525

valne@kolok.com.na

7

031 462 0185

Kolok Unlimited - Nelspruit

011 420 3250

Box 278, Brakpan, 1540

(

013 758 2233

Box 4338, White River, 1240

(

051 447 4313

7

011 420 3322

sales@treeline.co.za

7

013 758 2235

infonel@koloksa.co.za

7

051 447 6588

Kolok Unlimited - Bloemfontein

031 563 1316

www.chiswick.co.za

(

051 433 1876

PvtBag X01, Brandhof, Bloemfontein

(

043 722 3781

7

031 563 3206

ian@chiswick.co.za

7

051 433 2451

infobfn@koloksa.co.za

7

043 743 7359

Kolok Unlimited - Botswana

011 226 5600

Box 43501, Industria, 2042

(

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

(

041 391 8600

7

011 474 9242

sales@versafile.co.za

7

00267 317 0762

clemencem@vbn.co.bw

7

041 374 4112

Krost Office Products

infoel@silveray.co.za

SSC - Silveray Statmark Company - Port Elizabeth

(

Empire Toy & Stationery

infobfn@silveray.co.za

SSC - Silveray Statmark Company - East London

(

CTP Stationery

infodbn@silveray.co.za

SSC - Silveray Statmark Company - Bloemfontein

(

Chiswick Stationery & Crafts

infoct@silveray.co.za

SSC - Silveray Statmark Company - Durban

(

BSC Stationery Sales

infope@silveray.co.za

South African Diaries

(

011 614 2243

Box 261524, Excom, 2023

(

011 626 2067

Box 75401, Gardenview, 2047

(

021 442 2340

Box 4862, Cape Town, 8000

7

011 614 3075

empire@netactive.co.za

7

011 626 2912

sales@krost.co.za

7

021 442 2341

phoneyman@sadiaries.co.za

Faber Castell

Ledger Systems

Technical Systems Engineering

(

011 473 9800

Box 43201, Industria, 2042

(

011 334 0657/8/9

Box 82586, Southdale, 2135

(

011 708 2304

Box 1532, Northriding, 2162

7

011 474 3101

slavepak@bantex.co.za

7

011 334 0908

Ledgersy@iafrica.com

7

011 708 1799

sales@tse.co.za

File-A-Punch cc

Martin Yale

Tidy Files

(

082 820 9379

Private Bag 6001 Hilton 3245

(

011 838 7281

Box 1291, Houghton, 2041

7

033 383 0080

ak@hiltoncollege.com

7

011 838 7322

phillip@martinyaleafrica.com

Flip File

Max Frank

(

0861TFILES(834 537)

Tower (Division of Pyrotec) - Cape Town

(

021 638 3105

Box 2190, Clareinch, 7740

(

011 921 1811

Box 200, Isando, 1600

(

021 787 9600

7

021 633 6942

ashly@flipfile.co.za

7

011 921 1569

sarah.schoeman@tigerbrands.com

7

021 787 9791

Freedom Stationery - Johannesburg

Merpak Envelopes

PvtBag X1, Capricorn Square, 7948

Tower (Division of Pyrotec) - Johannesburg

(

011 314 0953/4

Box 6459, Halfway House, 1685

(

011 719 7700

sales@merpak.co.za

(

011 611 1820

59 Lepus Rd, Crown Mines, 2025

7

011 314 0957

gpsales@freedomstationery.co.za

7

011 885 3174

www.merpak.co.za

7

011 611 1834

tower@pyrotec.co.za

Freedom Stationery - Cape Town

New Era Office cc

Tower (Division of Pyrotec) Durban

(

021 557 9152/3

36-38 Silverstone Rd Killarney Gardens

(

011 334 2013

Box 10383, Lenasia, 1821

(

031 701 0192

Box 594, Pinetown, 3600

7

021 557 9155

cptsales@freedomstationery.co.za

7

011 334 7358

kuban@neweraoffice.co.za

7

031 701 1285

tower@pyrotec.co.za

Freedom Stationery KZN (Head Office)

Nikki - Cape Town

Tribe

(

032 459 2820

Box 478, Mandini, 4490

(

0860 006731

cpt@nikki.co.za

(

011 314 4746 (Jhb)

Box 6280, Halfway House, 1685

7

032 459 3255

sales@freedomstationery.co.za

7

0800 204868

www.nikki.co.za

7

021 386 4261 (Cpt)

tribe@global.co.za

Freedom Stationery - East London

Nikki - Durban

Versafile

(

043 731 2422

Box 14111 West Bank 5218

(

0860 006731

dbn@nikki.co.za

(

011 226 5600

Box 43501, Industria, 2042

7

043 731 2421

elsales@freedomstationery.co.za

7

0800 204868

www.nikki.co.za

7

011 474 9242

sales@versafile.co.za

Global Envelopes

Nikki - Johannesburg

W. Vos & Company

(

031 465 5544

Box 33321, Montclair, 4061

(

0860 006731

jhb@nikki.co.za

(

011 493 7139

www.wvos.co.za

7

031 465 5634

envelopes@absamail.co.za

7

0800 204868

www.nikki.co.za

7

011 493 8807

info@wvos.co.za

Gordonâ&#x20AC;&#x2122;s Productions

Nikki - Pretoria

(

031 705 8713

Suite 69, PvtBag X4, Kloof, 3640

(

0860 006731

pta@nikki.co.za

7

031 705 8714

jacquie@gordons.co.za

7

0800 204868

www.nikki.co.za

Grafton/Star Paper Products

Optiplan a division of Waltons

(

011 262 0777

Box 550, Bergvlei, 2012

(

011 620 4000

Pencil Park, Croxley Close, Herriotdale

7

011 262 0780

sales@graftonpaper.co.za

7

086 681 8256

rcurrin@gp.waltons.co.za

Grip Binders (

011 421 1300

Palm Stationery orders@tigerpaper.co.za

Hortors Stationery

(

031 507 7051

Box 60058, Phoenix, 4080

7

031 507 7053

sales@palmstat.co.za

Promote your business Why not advertise your company in our Buyers Guide for a mere R65.

Please contact us on 011 880 1147 and ask for Trish or Anna-Marie.

We look forward to your call.

PaperGeni

(

011 620 4800

Box 1020, Johannesburg, 2000

(

011 011 3900

info@papergeni.co.za

7

086 612 4663

orders@hortors.co.za

7

011 011 4099

www.papergeni.co.za

Impala Vuwa Stationery Manufacturers

Parrot Products

(

036 634 1535

Box 389, Ladysmith, 3370

(

0861 BOARDS

Box 40745, Cleveland, 2022

7

036 634 1890

impalastat@mweb.co.za

7

011 615 2502

sales@parrot.co.za

Impression Management

Penflex

(

Johannesburg

011 791 2820

(

021 521 2400

Box 36964, Chempet, 7442

7

Durban

031 777 1222

7

021 521 2402/3

info@penflex.co.za

Interstat Agencies - Durban

58

Powerhouse Dictation

(

Pentel S.A (Pty) Ltd

(

031 569 6550

Box 201707, Durban North, 4016

(

011 474 1427/8

Box 202, Crown Mines, 2025

7

031 569 6559

interstat@mweb.co.za

7

011 474 5563

www.pentel.co.za

shopsa magazine

Email us on trish@shop-sa.co.za or anna-marie@shop-sa.co.za Vol 96 - Issue 2

SHOP-SA membership www.parrotproducts.biz

www.koloksa.co.za

www.nikki.co.za

BECOME AN ACCREDITED SHOP-SA MEMBER If you would like to become a member of shop-sa, call our membership consultant Rachel Skink on 011 880 1147 or

www.hortors.co.za

send an email to rachel@shop-sa.co.za and she will assist

www.rexelsa.co.za

you with your enquiry.

OFFICE PRODUCTS (PTY) LTD DISTRIBUTORS OF:

NEW MEMBER APPLICATIONS www.statmark.co.za

www.redfern.co.za

email: sales@redfern.co.za

THE LABEL SPECIALIST Stick with the best!

The following applications have been received and are being considered.

Any member who has concerns or opposes acceptance is invited to email rachel@shop-sa.co.za.

Eg Kei Office Technology Contact: Steve Mnyaiza Transkei, Kokstad

www.interstat.co.za

www.bop.co.za

NEW APPROVED MEMBERS Mollewa stationers Contact: John Mabizela Phutaditjaba, Freestate www.kmp.co.za

www.towerproducts.co.za

Eclipse Stationers

Contact: Natasha Pillay Lenasia, Gauteng

NIKKI SHREDDER WINNER Congratulations to the following new member who qualified to win a Nikki Shredder after paying his membership fees within 10 days of invoice.

®

Eclipse Stationers www.impression.co.za www.penflex.co.za

www.oliser-global.com

Join shop-sa now and get: • • • •

www.treeline.co.za

The latest office products catalogue An annual magazine subscription A shredder from Nikki Electronics for early payment of membership fees (terms and conditions apply) Go to www.shop-sa.co.za and read about what the association can do for you.

Renewal of declaration All new and renewing shop-sa members are required to sign a declaration confirming, that they do not engage in illegal activities, comply with all legal requirements relating to their business and products, and do not deal in grey products.

www.shop-sa.co.za

www.shop-sa.co.za

punchline

Crack a smile...

Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator H220-RR valued at R2 000. Send your Punchline and contact details to competitions@shop-sa.co.za with Punchline in the subject line.

Win

The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity.

• Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings accepts 2 x 75 micron (150 in total) • pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).

WINNING CAPTION FOR VOL 96 ISSUE 2 Well, the boss SAID find an ice-breaker !!!

- Submitted by Pam de Villiers, Algoa FM

Rexel 60

shopsa magazine

line Vol 96 - Issue 2