Vol 98 April 2014

APRIL 2013 R50. inc

vat

THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

REDUCING OPERATING COSTS WITH MPS LEGAL FORMS AND ANNUAL REPORTS

TELEPHONE TECHNOLOGY

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Contents

Vol 98 | April 2014 www.shop-sa.co.za | www.facebook.com/shopsa.za

0\ 2IÀFH 0DJD]LQH LV WKH RIÀFLDO PDJD]LQH RI WKH 6RXWKHUQ $IULFDQ $VVRFLDWLRQ IRU 6WDWLRQHU\ +RPH DQG 2IÀFH 3URGXFWV ,W LV UHDG E\ RYHU

NEWS

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32 | INDUSTRY NEWS Industry-related news and trade business announcements 34 | ECO PAGES A green sustainability update, sponsored by Mondi 36 | SCENE AROUND A photographic overview of events taking place in the industry

CUSTOMER RELATIONSHIP MANAGER

SALES SAVVY

:HQG\ 'DQFHU ZHQG\#VKRS VD FR ]D

08 | SERVICE AGREEMENTS Aki Kalliatakis explains why some companies get it, and some never will 18 | NEEDFUL THINGS: CHOICE BLACK Smooth, slick, smart and black make the SHUIHFW RIÀFH DFFHVVRULHV WKLV ZLQWHU 20 | RECRUITING YOUR WAY TO THE TOP John Boe looks at the importance of recruiting the right people for the job 28 | TOY-TOY SALES Linking toys and technology to take advantage of niche markets 30 | BREAKROOM: COVER FROM THE SUN Window coverings can generate savings on your electricity bill throughout the year 31 | FURNITURE: THE POWER CHAIR Success starts with your choice of chair

EX\HUV DQG VHOOHUV RI VWDWLRQHU\ DQG RIÀFH SURGXFWV HDFK PRQWK PUBLISHER 5RE 0DWKHZV UREP#LFRQ FR ]D .DWK\ *LEVRQ NDWK\#IXWXUHZDYH FR ]D EDITOR

NATIONAL OFFICE :HE 0DVWHU 1HLO &DHWDQR 'HVLJQ DQG /D\RXW 9DQHVVD %HQWOH\ 1HZ 0HPEHUVKLS 5DFKHO 6NLQN 5HFHSWLRQ 5XWK 0RQWVKR Johannesburg Office 32 %R[ 3DUNODQGV (GZDUG 6WUHHW .HQVLQJWRQ % 5DQGEXUJ 7HO )D[ (PDLO LQIR#VKRS VD FR ]D :HEVLWH ZZZ VKRS VD FR ]D Cape Town Office 32 %R[ .RPPHWMLH 7HO &HO (PDLO LQIR#VKRS VD FR ]D CONTRIBUTIONS /HWWHUV DQG HGLWRULDO FRQWULEXWLRQV DUH ZHOFRPHG DQG VKRXOG EH DGGUHVVHG WR WKH HGLWRU DW HGLWRU# VKRS VD FR ]D 3XEOLFDWLRQ FDQQRW EH JXDUDQWHHG DQG LV VXEMHFW WR VSDFH DQG WKH HGLWRU·V GLVFUHWLRQ THE LEGAL BIT :KLOVW HYHU\ HIIRUW LV PDGH WR HQVXUH DFFXUDF\ WKH SXEOLVKHU DQG HGLWRU FDQQRW DFFHSW UHVSRQVLELOLW\ IRU VXSSOLHG PDWHULDO 7KH RSLQLRQV RI FRQWULEXWRUV DUH QRW QHFHVVDULO\ WKRVH RI VKRS VD &RS\ULJKW LV VWULFWO\ UHVHUYHG DQG QR SDUW RI WKLV PDJD]LQH PD\ EH UHSURGXFHG LQ ZKROH RU LQ SDUW ZLWKRXW WKH ZULWWHQ SHUPLVVLRQ RI WKH SXEOLVKHU 6WDWLRQHU\ VSRQVRUHG E\

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BUSINESS SAVVY 06 | EGOMANIAC OR CHIEF BOTTLE WASHER? Gavin Moffat discusses core business issues, their possible solutions and the choice of irrelevance 24 | HR: EMPLOYEE FRAUD AND THE LAW A review of key security measures all commercial building owners should consider implementing 25 | CREATING A CORPORATE PAPER TRAIL Business and annual reports are an important source of corporate transparency, both internally and to greater market investors

26

BOOKS OF CHOICE

A look at the retail book market and the factors that sway consumer purchases

22

TRADE TOOLS: LEGAL FORMS

Correct legal documentation and processes are very important to running an ethical and compliant business

SPECIAL FEATURES 10 | HOW TO SELL MANAGED PRINT SERVICES A look at the opportunities managed print services (MPS) gives companies to improve their bottom line 14 | INTERNATIONAL COMMENT: THE RESOLUTION OF MPS Ray Loisel, senior vice-president of managed print services for West Point Products, discusses how companies can improve their MPS service delivery to clients 16 | BUSINESS TECHNOLOGY: MANAGED COMMUNICATIONS With the need to increase market share, many small and mid-size businesses face the question of how best to upgrade and extend their voice connectivity networks 47 | WIN THIS! Write in and win giveaway products

IN EVERY ISSUE 02 04 09 27 38 40 48

| | | | | | |

EDITOR’S WELCOME CRIME ALERT WEB BUTTONS PERSONABILITY PRODUCT SHOWCASE BUYERS’ GUIDE PUNCHLINE

my office magazine

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editor’s letter

In this issue

H

ello and welcome to this edition of 0\ 2IĂ€ FH magazine.

Managed print services (MPS), also sometimes referred to as managed document services (MDS), is today the focus of much of the printer reseller industry worldwide as a new channel for accessing corporate clients in order to assist with services that alleviate current bottom-line pressures.

The print industry has come a long way over the years. Not to say that there are not a number of old-timers still about who were at the top of their game during the ‘80s, and who may remember the rah-rah sales conferences of old, where unit sales dominated and top sellers wore grey leather shoes and loud ties.

Today, we are fortunate to be surrounded by smart salespeople who are able to lead CFOs through the inclusive - and strategic - landscape of document management, which SURYLGHV D EHWWHU À W DQG 52, PRGHO that companies can’t deny (even if the stove pipe suit and black tie has seen a return to fashion). We invite you to take

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a look at those companies on page 10 which are supporting the evolution of the print industry, and putting their own marketing spend and training initiatives behind the MPS engine.

7KH VWDWLRQHU\ KRPH DQG RIÀ FH products association (shop-sa) has been around for a long time and sadly we have recently witnessed a number of losses of some iconic industry leaders (refer to our Association News section RQ RXU :HE VLWH DQG RXU ,QGXVWU\ QHZV RQ SDJH ,Q WKLV OLJKW ZH encourage both member companies and the industry as a whole to reconsider ways of extending their skills upliftment and training initiatives that might go D ORQJ ZD\ LQ KHOSLQJ WR À OO WKH JDSV We would love to hear about your new appointments in the trade.

Our Scene Around section on page 36 tell their own stories of industry happenings. Please invite My Office to attend any of your client marketing or internal training events so we can feature you here too. Alternatively, send your high resolution images to editor@ shop-sa.co.za, and we will use them on our Web site, in our newsletter, in the magazine or on our Facebook page.

The cloud is here and it is certainly QRW GDUN DQG VWRUP\ 5HDG DERXW ZK\ businesses should look to cloud-based communication systems to improve both client communication interfaces and

sales management on page 16.

Today, even toys are getting tech VDYY\ DQG PRUH VRSKLVWLFDWHG ,W VHHPV we have moved from the pop guns of my childhood to the paint ball guns owned by my two sons that could scare a revolutionary. Even my seven-year-old daughter plays a mean game of lazer WDJ ,W PDNHV RQH ZRQGHU ZKDW WR\V ZLOO appear in retail stores in the next 20 years. ,W¡V D UHOLHI WKDW PDQ\ PDMRU DQG familiar non-tech brands are keeping up with the times and adapting to modern tastes. For example, Monopoly’s new board game adaption allows your smartphone to play “Bankerâ€?. See more about modern toys on page 28. )LQDOO\ , ZRXOG OLNH WR ZHOFRPH RXU QHZ JXHVW FROXPQLVW 'U ,YDQ ,VUDHOVWURP ZKR ZLOO EH SURYLGLQJ My Office magazine with guidelines on ODERXU DQG +5 UHODWHG LVVXHV 5HDG KLV Ă€ UVW FRQWULEXWLRQ RQ SDJH Feel free to request our features list from editor@shop-sa.co.za for our upcoming feature focuses, to better engage with your industry.

s e d ĂŠ c r e M Vol 98 - April

2014

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crime alert

Counting the cost of cable theft

The rising incidence of cable theft affects everyone, from big business to the consumer

A

s copper prices continue to rise, theft of copper cable grows in response, pushing the real cost to business and consumers into the millions. Over 120 tonnes of copper, worth more than R9-million, is stolen every month.

,W LV FOHDU WKDW FDEOH WKHIW DIIHFWV HYHU\RQH from service providers such as Eskom to HYHU\GD\ FRQVXPHUV ZKR DUH GHQLHG ,&7 services vital to business and security.

For the parastatals such as Telkom, it is the cost of replacement, repair, additional materials and manpower.

For big business it is the cost of lost hours of productivity without a phone, fax, WKH ,QWHUQHW DQG SRZHU ZLWK WKH DGGLWLRQ of life-threatening situations seen in the medical sector.

For consumers, it is the cost of lives as trains derail; the cost of alternative means of transport required to reach work; and cost and safety issues when appliances are damaged by power surges.

According to Business Against Crime (BAC), the cable thieves usually work at night, armed with trucks, pulleys, industrial cutting tools and tractors used to

Ă DWWHQ S\ORQV DQG SROHV WR JHW WKH FRSSHU They are either part of organised crime syndicates, who tend to export their loot, or are subsistence thieves who steal only metres of cable at a time.

Frustrations are running high and Telkom has in certain instances refused to replace stolen cables.

Says Telkom spokesperson Pynee Chetty, “Cable theft is severely affecting WKH GHOLYHU\ RI VXVWDLQDEOH ,&7 VHUYLFHV WR FXVWRPHUV ,Q PDQ\ KLJK WKHIW DUHDV cables are repeatedly stolen, sometimes MXVW GD\V DIWHU UHSODFHPHQW 2I FRXUVH WKLV is affecting our capacity to deliver services within acceptable time intervals. ´:KLOH WKH REMHFWLYH LV WR SURYLGH quality information technology services, in areas where cables are stolen 20 to 30 times Telkom is unable to sustain our infrastructure, and we have to look at alternatives.â€? ,Q DQ HIIRUW WR VWHP WKH OHYHOV RI WKHIW Telkom has armed critical and sensitive FDEOH URXWHV SXW VHFXULW\ Ă€ UPV RQ SDWURO LQ known hotspots; moved overhead cables underground; and offered alternative WHFKQRORJLHV VXFK DV Ă€ EUH RSWLF DQG wireless.

Telkom’s national campaign aims to raise awareness of the company’s toll-free FULPH UHSRUW OLQH DQG

asks for the co-operation and support of all communities in stamping out cable theft.

Police Minister Nathi Mthethwa says the police are addressing the situation with increased security measures that include vehicle and daily foot patrols; observations; scrap yard visits; asset protection units; tactical response teams; accompanying repair technicians on callouts; and tasking the signal department to vandal-proof certain highrisk cable areas by cementing the cables to prevent theft and damage.

The South African Chamber of Commerce has termed cable theft “economic sabotage� and has called on the legal system to enforce more stringent punishments.

The Second-Hand Goods Act makes it a criminal offence to be in the possession of nonferrous cable with a burnt cover, UHVXOWLQJ LQ D MDLO VHQWHQFH RI XS WR \HDUV Despite this, cable theft has ensured that South Africa is one of the world’s leading exporters of copper to countries VXFK DV &KLQD DQG ,QGLD

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Business can assist by encouraging all staff to remain alert and report cable theft toll-free on Telkom’s crime report line (0800 124 000).

PLATINUM SPONSORS:

GOLD SPONSORS:

SILVER SPONSORS:

.HHSLQJ VKRS VD PHPEHUV DEUHDVW RI FULPLQDO DQG IUDXGXOHQW DFWLYLW\ LQ WKH VWDWLRQHU\ DQG RIĂ€ FH SURGXFWV LQGXVWU\ To sponsor the Crime Alert page contact 011 781 0370 REPORT CRIME AT info@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics.

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Vol 98 - April

2014

business landscape ACKNOWLEDGMENT GAVIN MOFFAT can be contacted on gavin@puruma. com or follow him on www.twitter.com/gavinmoffat

Egomaniac or chief bottle washer?

Can’t decide? You can always choose irrelevance

I

recently had an interesting experience when talking to a client. The talking was not the interesting part; neither was the insight into the client’s problems or the obvious solutions. The part that stuck with me was the client’s response to what was needed and the stubbornness that I witnessed.

There are many potential solutions to any one problem. The choices can be narrowed when there is more than one problem; and then exacerbated when the

problems are merely symptomatic of core issues with either the business or the culture.

Very often a challenge that lies at the centre of the business is the easiest to correct; however, business culture issues, despite being “soft� issues, can have their roots deep in the daily grind of the organisation.

Having to tackle both at the same time is akin to keeping a sinking ship DĂ RDW DQG KDYLQJ WKH HQWLUH FUHZ QRW LQ the least bit interested in rescuing either themselves or the vessel.

Time and again we see that the single most important element is leadership. ,I WKH VKLS LV QRW OHDG E\ WKH FDSWDLQ who sets the example - doing what he says should be done then there is little hope and

abandoning the craft is probably the most merciful path.

My suggestion was a combination of three interrelated concepts or paths that would have a positive impact.

7KH À UVW ZDV WKH XVH RI FRXUDJHRXV conversations throughout the RUJDQLVDWLRQ ,Q WKLV FDVH LW ZDV PRUH about introducing accountability into the business at all levels.

Next was servant leadership. A tough one to instil if an organisation is highly hierarchical, divided and driven by ego - but one that pays off when all begin to realise that they are there for a greater purpose and that service to all those around them, as part of their daily roles and responsibilities, has a multiplier effect in the business, inside and out.

The last used the thought process behind Colin J Browne’s book, How to Build a Happy Sandpit. “Employees in a business are like FKLOGUHQ LQ D VDQGSLW ,I \RX KDYH a group of children who play well together, they will build sandcastles.

They may build very elaborate ones.

One will run off to the tap and fetch a bucket of water and they’ll build a moat. They’ll have such a good time doing it that they will want to do it again tomorrow.�

That sums up what we all want, whether we are the boss, the owner or the employee: a place where the chief bottle washer does what he says and says what he does. ,W LV WRXJK WR GR WKHVH WKUHH WKLQJV within practically any business, but that is neither an excuse nor a reason to avoid doing them.

Of course, there is always the choice of irrelevance. There is almost always a choice.

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Vol 98 - April

2014

marketing savvy

Service agreements

ACKNOWLEDGMENT

AKI KALLIATAKIS is the managing partner of The Leadership LaunchPad, a company dedicated to helping clients become more customer driven. Visit www.DelightYourCustomers.co.za

Some companies get it; some never will

F

or 17 years we had a photocopier contract with a well-known company, which we renewed every few years.

We were mostly happy with the machine and the company; even more so when they introduced a rapid response time for repairs and maintenance, for an DGGLWLRQDO IHH RI DERXW 5 D PRQWK The total monthly bill came to about 5 VR ZH GLGQ¡W WKLQN LW ZDV D ELJ deal to pay a bit extra to have this speedy turnaround facility.

About three years ago the copier from the original company broke down and ZH FDOOHG WKH VXSSOLHU , DVNHG ZKHQ WKH technician would arrive. The answer left PH Ă DEEHUJDVWHG “Well, we’ll try for late tomorrow DIWHUQRRQ EXW LW ZLOO SUREDEO\ EH Ă€ UVW thing in the morning the day after tomorrow,â€? said the young lady on the other end of the line. “What happened to the four-hour WXUQDURXQG UHVSRQVH WLPH"Âľ , DVNHG incredulously. “Oh, didn’t you notice?â€? she asked. “We stopped that a few months ago, and it ZDV UHĂ HFWHG LQ \RXU PRQWKO\ VWDWHPHQW Âľ %XW QRERG\ WROG XV , UHVSRQGHG ´:HOO you have to understand that we are feeling the pinch of the recession, and we’ve had to retrench some technicians, so it’s impossible to squeeze everyone in

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so quickly.� , ZDV IUXVWUDWHG EXW KHOSOHVV DQG ended up going to the local print shop for my copies. ,Q WKH PHDQWLPH RYHU D SHULRG RI D few years, a young lady from one of the copier company’s competitors, Kim, kept telephoning me to set up an appointment to come and chat. Every few months VKH¡G FDOO DQG DVN LI VKH FRXOG SOHDVH MXVW have 20 minutes of my time. , NHSW VD\LQJ WKDW ZH ZHUH KDSS\ ZLWK the current company and it would be a waste of her time because we were stuck in a contract. She would always say it was her time to waste, and she’d love to pop in for a cup of tea.

6R D IHZ ZHHNV DIWHU , KDG WKDW horrible conversation with my old FRPSDQ\ , FDOOHG .LP WR DVN LI VKH FRXOG come by and meet me.

Upon arrival, she asked to see our FXUUHQW FRS\LQJ PDFKLQH , ZDV H[SHFWLQJ her to be critical of her competitor’s product. ,QVWHDG VKH VDLG ´9HU\ QLFH PDFKLQH ² and it’s also got all these nice facilities, OLNH ERRN SULQWLQJ DQG RIIVHW DQG²¾ , LQWHUUXSWHG KHU EHIRUH VKH FRXOG carry on, and told her that she should understand that we used the machine SULPDULO\ WR PDNH SKRWRFRSLHV ² PRVWO\ black and white, but sometimes colour. “Oh no,â€? she exclaimed. “You’re paying for all these amazing facilities. You should use them.â€? “But who’s got the time to read that

KXJH PDQXDO"¾ , DVNHG LQGLFDWLQJ ZLWK P\ À QJHUV KRZ WKLFN WKH ERRN ZDV And that’s where she saw the gap. She paused, looked me straight in the eye, and VDLG ´,¡OO WHOO \RX ZKDW 0U .DOOLDWDNLV ,I \RX GR WKH GHDO ZLWK PH , ZLOO SHUVRQDOO\ FRPH KHUH DQG WUDLQ DOO RI \RX LQ WKH RIÀ FH on how to use the new machine.� ,W ZDV D QR EUDLQHU 7KH QH[W WLPH RXU copier contract came up for renewal, , VLJQHG XS ZLWK .LP¡V FRPSDQ\ $V LI WR FRQÀ UP ZKDW D JRRG GHDO ,¡G PDGH recently the sales manager approached me before the contract was up and asked LI ,¡G OLNH WR VDYH DQRWKHU 5 D PRQWK He had done his homework to see how much photocopying we did, analysed the numbers, concluded that we didn’t need the bigger machine and, because of new technology, was able to offer us a better deal.

What are the lessons to be learned here? ,I \RX DUH LQ VDOHV QHYHU JLYH XS <RX never know when the circumstances in your prospectâ&#x20AC;&#x2122;s company will suddenly change.

When your competitors fumble, take advantage before they rectify the situation, but never knock your competitors in an unethical way in front of your customers or prospects.

Finally, do your homework. The more information you have about them and their needs, the more likely it is that you will succeed.

Pay attention to the little things, get personal, and the rewards will follow.

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2014

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how to sell

Print solutions as a service Uncontrolled print costs eat at corporate bottom lines. MPS delivers the true value of print and creates trusted partners in the client arena

I

ncreasingly, companies are looking to cut back on overheads to improve their bottom line. We are also seeing an increase in the outsourcing of non-core services so that a business can focus on delivering optimum yield on the company’s primary functions.

Managed print services (MPS) is a relevant marketing opportunity that offers a current solution to the paring of costs and delivery of increased

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productivity within an organisation.

Companies with high volume print requirements - where information is driving the business, such as law firms or creative and marketing companies with many satellite locations or departments - see the most benefit.

This is due to the high value put on print functions and the sharing of knowledge. According to Gartner, as much as 1% to 3% of a company’s revenue is spent on print activities.

Often, companies which see print as an essential component of their ZRUNÁRZ SURFHVVHV KDYH LQHIÀFLHQW SULQW

infrastructures; have no internal controls or purchasing policies in place; and view printing as a low-level administrative function. When left to departmental responsibility, costs are high and often unseen due to ad hoc purchasing, crisis management and repair.

MPS allows a corporate overview of a company’s needs and the scope of their work, to deliver an effective print strategy that sees immediate savings and budget controls put in place.

Costs are cut by consolidating and rightsizing the company’s hardware.

Printers, fax machines, scanners and Vol 98 - April

2014

how to sell copiers, and even tablet PC print needs can be combined into one multi-function GHYLFH RU VSHFLĂ&#x20AC;F GHYLFHV GHVLJQHG for their correct function. The age of each unit is assessed, as well as its PRQWKO\ FRVW 5DWLRV DUH HYDOXDWHG DQG LQHIĂ&#x20AC;FLHQFLHV VXFK SULQWHUV SHU member of staff, are more practically evaluated depending on the function of the company. When the hardware LQIUDVWUXFWXUH EHFRPHV PRUH HIĂ&#x20AC;FLHQW energy consumption is reduced as well.

036 DOVR GHOLYHUV DQ ,7 VWUDWHJ\ solution that optimises the business structures and allows its human resources WR EHFRPH PRUH SURGXFWLYH 7KH ,'& states that as much as 23% of calls handled by a help desk are print-related.

The accompanying outsourced and service contract options for repair and UHSODFHPHQW IUHHV XS LQWHUQDO ,7 VWDII from time-consuming â&#x20AC;&#x153;my machine wonâ&#x20AC;&#x2122;t printâ&#x20AC;? crises, enabling them to focus RQ RYHUDOO ,7 VWUDWHJ\ :LWK DXWRPDWHG alerts delivered through global monitoring systems, down times are better managed and crises averted.

Most companies donâ&#x20AC;&#x2122;t know what they pay per annum for their hardware, WRQHU LQN RU SDSHU ,W LV RIWHQ PDQDJHG over a range of different departments

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and budgets, and simply goes undocumented. Often consumables lie unused in storerooms as an unutilised expense. With the managed ordering of ink and cartridges, costs are streamlined. Usually based on a monthly fee which is linked to a perpage rate, a company is better able to predict costs, make strategic orders on consumables and benefit from savings.

As workflows are streamlined and print outputs are managed, a companyâ&#x20AC;&#x2122;s document security is automatically developed. Environmental impacts are also mitigated.

Suppliers should not ignore the MPS opportunity, which will enable them to offer their client base a solution that delivers on so many levels, benefiting suppliers and clients alike.

Vol 98 - April

2014

how to sell SHARP IPS DELIVERS BI THROUGH SMART PRINTING

%XVLQHVV LQWHOOLJHQFH %, LV D GH facto driver for the bulk of strategic decisions facing the SA entrepreneur.

6+$53 ,QWHOOLJHQW 3ULQW 6ROXWLRQV ,36 SURYLGHV WKH 3 / PRGHO ZLWK smart analytical tools, to enhance the dataset available to the conscientious decision-maker.

The key drivers of managed print services (MPS) are enhanced productivity, reduced hard copy charges, reduced impact on the environment, and substantially enhanced data security.

MPS is not a box sale. To measure the impact of MPS on opex, a total cost of ownership approach should be followed through to the cost versus benefit equation. To measure the intrinsic value of any software package, user experiences are combined with accurately recorded expenses across multiple time frames, before and after the installation of the MPS solution.

6+$53 ,36 RIIHUV D WXUQNH\ PXOWL partner approach to ensure that the cornerstones of MPS are given priority,

through identifying a solid foundation upon which the entire system can be built into a modular, scalable and long-term reliable solution. A print solution that is managed will decrease printing costs substantially by automating the processes. Smaller paper volumes strictly comply with environmentally sensitive issues.

Control measures are put into place to decrease downtime. The increase in productivity moves the business forward, into an advanced productive and profitable undertaking.

Seartec, a proud distributor RI 6KDUS IRU \HDUV LV powerfully positioned to offer the perfect MPS as a customised, tailored printing solution which cannot be dismissed at a whim by any business serious about streamlining their revenue.

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www.shop-sa.co.za

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DIGITAL SIGNAGE

international comment ACKNOWLEDGMENT RAY LOISEL, senior vice-president of managed print services for West Point Products, is responsible for the global leadership of MPS programmes across the organisation

The resolution of MPS

How companies can improve their MPS service delivery to customers

A

round the start of the new year, many people set resolutions, focusing on selfimprovement or breaking old habits.

But how often do business leaders or sales professionals assess and set resolutions for their businesses? For many, the start of the year is also a new Ă&#x20AC;VFDO SHUIRUPDQFH SHULRG PDNLQJ LW WKH perfect time to look for ways to improve revenues, gain market share and grow.

One of the key areas where imaging dealers can look to improve is within their MPS programme.

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+HUH DUH VRPH Ă&#x20AC;UVW KDQG UHVROXWLRQV that may help accomplish that goal: Resolve to implement an MPS sales process , VHH WRR PDQ\ 036 SURJUDPPHV that struggle to get off the ground or achieve the desired growth because they lack a consistent sales process.

A defined sales process with proper training supporting it will give your sales personnel the skill-set and tools to more effectively prospect, conduct better assessments and consultatively sell to close more deals based on YDOXH QRW MXVW WKH ORZHVW FRVW SHU quote. A defined sales process will also empower management to more effectively identify areas where personnel may be struggling and need

IXUWKHU WUDLQLQJ RU VXSSRUW ,Q DGGLWLRQ by training and implementing an MPS sales process within your organisation, you will treat MPS engagements as they should be treated: as consultative sales cycles that require discipline and GDWD QRW MXVW WUDQVDFWLRQV RU FXVWRPHU orders.

Resolve to maximise MPS software Software within MPS programmes has been, and will continue to be, an essential infrastructure tool. But as we all know, successful MPS programmes require more than remote monitoring tools. At the same time, dealers should not overlook additional ways to maximise any of their chosen software tools. Challenge your software provider(s) to provide additional value.

Vol 98 - April

2014

international comment Examples of this include dedicated support personnel who can assist with installations, troubleshoot reporting issues, set up reports and recommend best practices for sales proposals DQG TXDUWHUO\ EXVLQHVV UHYLHZV ,Q addition, make sure you are looking to your software providers for integration features that can streamline price quotes and more.

Resolve to reduce risk in your programme As you grow your programme and the number of clicks under contract, it becomes more likely that at least some of your engagements will present UHYHQXH ULVNV )RU SURYLGHUV MXVW JHWWLQJ into MPS, as well as veteran providers, the advice is clear: Look at what your key strengths are as a company and focus your MPS investment on what you do best. For many imaging providers, that core strength is as a sales organisation with long-held customer relationships. For others, core competencies may revolve around providing outstanding service to brandname copier lines.

5LVN LQ SURJUDPPHV LQFUHDVHV when operational expenses, such as managing contracts, support and service fulfilment, vary. Profit margins shrink if toner is over-shipped or service costs escalate due to equipment your technicians are not trained to service. Even phone triage can lower margins. Look to partners who can assist in mitigating these risks via printer service training or can even supplement service triage or dispatch RQ \RXU EHKDOI 5LVN FDQ DOVR EH mitigated when MPS providers partner with programmes that can function as more â&#x20AC;&#x153;turnkeyâ&#x20AC;? by providing toner autofulfilment for them. While dealers may feel they give up some margin on the overall blended CPP, they also reduce the risk of margin erosion via a poorly performing or poorly managed fleet.

with one sales rep and no executive sponsor, it should come as no surprise that this provider may struggle to gain WKH JURZWK LW GHVLUHV ,QVWHDG ORRN WR educate service, sales, accounting, customer service and all management about the business model and plans for the future. Even though not everyone on staff will be responsible for selling MPS, a basic understanding of its underlying principles goes a long way toward offering better support in your engagements.

$V , ORRN LQWR WKH IXWXUH , DP H[FLWHG about the continued opportunity that MPS presents. Donâ&#x20AC;&#x2122;t let discussions of PDQDJHG ,7 WKH FORXG RU RWKHU YDOXH added services detract from your MPS EXVLQHVV SODQ IRU As evolving solutions within the imaging channel may temper the MPS GUXPEHDW VWDUWHG \HDUV DJR , HQFRXUDJH dealers to stay focused on solutions to help customers better manage documents DQG ZRUNĂ RZ 7KDW LV WKH KHDUW RI DQ effective MPS engagement.

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Create a culture of MPS MPS is not the latest passing fad. ,W LV D EXVLQHVV PRGHO WKDW LV KHUH WR stay and will continue to evolve and be sold in many forms and via many pricing models. Business leaders need to look to create a business culture that embraces basic MPS knowledge, training and employee competency for all staff. ,I DQ 036 SURJUDPPH RQO\ UHVLGHV www.shop-sa.co.za

my office magazine

15

office technology

Managed communications With the need to increase market share, many small and mid-size businesses face the question of how best to upgrade and extend their voice connectivity networks

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usinesses today have many choices when it comes to identifying and selecting the ideal PBX (private business exchange) communications solution.

:LWK WKH WUHQG WRZDUGV PRUH XQLĂ&#x20AC;HG communications, we have seen the introduction of cloud-hosted PBX systems alongside the traditional on-site ones, ZKLFK PDNH XVH RI ,QWHUQHW FRQQHFWLYLW\ LQ WKH IRUP RI 6,3 VHVVLRQ LQLWLDWLRQ SURWRFRO WUXQNV RU RWKHU YRLFH RYHU ,3 9R,3 VHUYLFHV 7KHVH RIIHU EHQHĂ&#x20AC;WV VXFK DV Ă H[LELOLW\ DQG FRVW VDYLQJV 7KH Ă&#x20AC;UVW FRQVLGHUDWLRQ LQ FKRRVLQJ D system will be whether to choose a cloudKRVWHG RU DQ RQ VLWH 3%; V\VWHP 5HJDUGOHVV of which PBX system is preferred, a company will have to ensure their network

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my office magazine

LV XS WR WKH MRE Ă&#x20AC;UVW VLQFH 9R,3 UHTXLUHV more bandwidth than data does.

Traditional PBX systems involve a switchboard handled by an operator, ZLWK D SKRQH ER[ WKURXJK ZKLFK DOO RIĂ&#x20AC;FH lines run. The phone box connects to the phone service provider through a cable. :LWK WKH LQWURGXFWLRQ RI 9R,3 technology, PBX systems are able to send FDOOV RYHU WKH ,QWHUQHW WR DQ\ FHOO SKRQH or landline. They are also enabled to send calls to â&#x20AC;&#x153;softphonesâ&#x20AC;?, which are PCs equipped with software that enables them to receive calls.

9R,3 PD\ EH D SK\VLFDO GHYLFH WKDW looks like a phone and which contains the appropriate hardware, or it might exist as software on a userâ&#x20AC;&#x2122;s computer.

This will be used with a headset and PLFURSKRQH D FRQQHFWLRQ WR WKH ,QWHUQHW DQG D FRQQHFWLRQ WR WKH FRPSDQ\¡V 9R,3 VHUYLFH SURYLGHU RU 6,3 VHUYHU 9R,3 HQDEOHV FDOOHU ,' IXQFWLRQV DV ZHOO as the traditional hold, transfer and call park options.

Hybrid PBX technology offers the

EHVW RI ERWK WUDGLWLRQDO DQG 9R,3 SKRQH systems. Companies that use traditional systems and are reluctant to completely replace them can use hybrid PBX WHFKQRORJ\ DQG VWLOO EHQHĂ&#x20AC;W IURP LWV HIĂ&#x20AC;FLHQF\ The PBX system is either operated off-site, or on-site by the business. The latter is referred to as virtual PBX or self-hosted PBX. Unless you are a technology business and have a large network business, a virtual or hosted system offers the most FRQYHQLHQFH DQG Ă H[LELOLW\ This is due to the fact that there is no setup, maintenance and off-site hosting. All one has to do is purchase WKH ,3 SKRQHV DQG DUUDQJH IRU DQ ,QWHUQHW connection to the online administration panel that will handle the PBX systemâ&#x20AC;&#x2122;s daily functions. ,I WKH FRPSDQ\ KDV EUDQFKHV RU VWRUHV LQ GLIIHUHQW UHJLRQV 9R,3 DOORZV FDOOV WR be exchanged free of charge, as well as LQWHUQDWLRQDOO\ ,W DOVR DOORZV D EXVLQHVV to offer a toll free number for customers.

When making its decision, a company Vol 98 - April

2014

office technology

WHAT TO LOOK FOR IN A CALL CENTRE

will need to consider whether the highest volumes of calls are outgoing or incoming, and then look at the related features of the different systems on offer.

Standard features include: call waiting; call forwarding and voice messaging; automated attendant or interactive YRLFH UHVSRQVH ,95 ZKLFK SURYLGHV D computerised menu to sort customers calls; voice messaging; call queuing; and multi-party conferencing.

Additional features can include voiceto-e-mail or voice-to-text messaging, including e-mail, instant messaging, video conferencing, desktop sharing, 606 DQG PRELOH WHOHSKRQ\ ,I \RX RZQ D developing and growing business, ensure that you choose a scalable option.

The level of security a business requires for its transfer of information needs consideration. With more sophisticated systems, additional services include camera surveillance and intruder alarms, where the security of the workplace can be monitored via a cell phone. Encryption is also an option.

Some PBXes allow voice-mail messages to be forwarded to an e-mail DGGUHVV DV DWWDFKPHQWV RU RIIHU ,3 SKRQH handsets that support video call options for face-to-face communications.

0RELOH VWDII RU URDG UHSV RXW LQ WKH Ă&#x20AC;HOG may need mobility features such as Find 0H )ROORZ 0H UHPRWH ,3 H[WHQVLRQV Ă&#x20AC;[HG PRELOH FRQYHUJHQFH DQG UHPRWH FRQQHFWLRQ WR D &50 7KDQNV WR WKH PRELOH DSSOLFDWLRQV RI ,3 H[FKDQJHV PRELOH XVHUV can also speak with the company and between themselves toll-free. $QRWKHU EHQHĂ&#x20AC;W WR FRQVLGHU LV D UHGXFWLRQ in travel costs due to teleconferencing.

Ensure the phone system can support true PXOWL SDUW\ FRQIHUHQFHV DQG QRW MXVW EDVLF www.shop-sa.co.za

three-way calling.

Measuring and managing a companyâ&#x20AC;&#x2122;s communications system is enabled via automatically recorded calls and reporting features. These offer companies assistance in sales review training, security and customer complaint issues, and they allow for report referencing at any time.

Management can analyse business processes, length of calls, and numbers through the Web browser by VPN (virtual private network).

VPN is a network technology that creates a secure network connection over a public network such as the ,QWHUQHW (GXFDWLRQDO LQVWLWXWLRQV XVH VPNs to connect campuses that may be distributed nationally or globally.

The cost of purchasing a PBX system LQFOXGHV LQIUDVWUXFWXUH FRVWV Ă&#x20AC;UVW investment costs, total cost of ownership and operation. $Q ,3 EDVHG H[FKDQJH V\VWHP VHHV a higher initial cost than an analogue V\VWHP EXW WKHUH ZLOO EH VLJQLĂ&#x20AC;FDQW cost savings in total cost of ownership and operations and a knock-on effect RI HPSOR\HH HIĂ&#x20AC;FLHQF\ DQG LQFUHDVHG customer service.

Also consider that a telephone system LV XVHG HYHU\ GD\ DQG HQMR\V D ORQJ VHUYLFH VR UHWXUQ RQ LQYHVWPHQW 52,

calculations should be done over at least Ă&#x20AC;YH WR HLJKW \HDUV Finally, consider the training required for a new system. Are there any costs related to this? What will the downtime be for integration and switch over to a new system?

All of these parameters must be weighed up before you decide to install a new PBX system.

With customers increasingly demanding faster response times, companies are forced either to employ more staff or to upgrade to a dedicated call centre, in order to maintain the productivity of their core staff.

For an expanding business, companies will need to consider either a centralised calling unit or service department, or a customised call centre in order to make communications more convenient and efficient.

Call centres traditionally facilitate two requirements: that of customer service, and that of sales. When outsourcing the service, remember that it will be the primary point of contact for your business as well as being representative of your identity, so proper research is required in order to find the right service provider.

Apart from state-of-the-art communications technology, your service provider will need to have database and product information about your company in order to service the client and fulfil requests properly. ,I IRU H[DPSOH D FDWDORJXH LV requested, is the technology sophisticated enough to ensure it is sent and a follow-up call is made? &DOO FHQWUHV DUH LPSRUWDQW MRE creators and a vital resource for service-orientated industries.

Get in touch with a professional call centre first, such as the South African Contact Centre Community (SACCOM), to get some useful advice.

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17

needful things

Choice Black

Smooth, slick, smart and black make the perfect office accessories this winter

1

The Bosch Verobar fully automatic FRIIHH PDFKLQH SRXUV \RXU ÀUVW FXS RI RIÀFH FRIIHH DW WKH WRXFK RI D button.

2 7KH &DQRQ ;) SURIHVVLRQDO YLGHR FDPHUD delivers powerful features, professional functionality and high levels of image quality for corporate imaging worthy of ‘men in black’.

3 18

my office magazine

The Alva infrared radiant gas heater is compact, light-weight and warm whether you have power or not.

Vol 98 - April

2014

needful things

The Samsung Galaxy Gear extends the smartphone experience to your wrist and NHHSV \RX XSGDWHG ZLWK MXVW D JODQFH DW all your calls, texts and emails.

4

5

7KH ,21 86% /3 WXUQWDEOH ZLWK LWV FRQWHPSRUDU\ ORZ SURĂ&#x20AC; OH ORRNV LV GHVLJQHG WR FDSWXUH WKH PXVLF IURP \RXU /3V DQG WXUQ LW LQWR SRUWDEOH Ă H[LEOH GLJLWDO 03 V WKDW \RX FDQ HQMR\ ZKLOH RQ WKH JR

www.shop-sa.co.za

The Legend black stove top kettle is hot, fast and even whistles while it works!

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my office magazine

19

sales savvy ACKNOWLEDGMENT

Recruiting your way to the top JOHN BOE presents a wide variety of motivational and salesoriented keynotes and seminar programmes for sales meetings and FRQYHQWLRQV 9LVLW ZZZ MRKQERH FRP

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sales managerâ&#x20AC;&#x2122;s primary responsibility is to recruit, train and motivate their sales force to achieve peak performance.

Of these three vitally important management tasks, recruiting is the least understood and by far the most challenging.

,I \RX¡UH VXFFHVVIXO GXULQJ WKH UHFUXLWLQJ interview process and hire a superstar VDOHV UHS \RX¡OO Ă&#x20AC;QG WKDW WKH\ DUH VHOI motivated, coachable and eager to train.

On the other hand, if youâ&#x20AC;&#x2122;re recruiting out of desperation because your sales reps are failing left and right and you need another warm body, youâ&#x20AC;&#x2122;ll experience low PRUDOH FRQWLQXHG KLJK WXUQRYHU DQG Ă&#x20AC;QG yourself constantly in the training mode.

Here are my favourite eight questions to ask during an interview: â&#x20AC;˘ Do you have written goals you want to accomplish and if so, tell me about them? With this question, youâ&#x20AC;&#x2122;re looking for indications of the candidateâ&#x20AC;&#x2122;s maturity, focus, planning ability, and desire for achievement. ,W¡V UDUH WR KDYH D FDQGLGDWH EULQJ their written goals to the interview. â&#x20AC;˘ +RZ GLG \RX HDUQ \RXU Ă&#x20AC;UVW SD\ check; how old were you; and what did you do with the money? With this question youâ&#x20AC;&#x2122;re probing to check the candidateâ&#x20AC;&#x2122;s work ethic. â&#x20AC;˘ What are the top three leadership traits that you look for in a manager?

With this question youâ&#x20AC;&#x2122;re attempting to gauge the candidateâ&#x20AC;&#x2122;s expectation of you and ascertain their preferred management style. â&#x20AC;˘ Have you ever failed at something and, if so, why did you fail and what did you learn from the experience?

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my office magazine

This question lends itself to a discussion on resiliency, personal responsibility and tendencies under pressure. â&#x20AC;˘ Why do you believe that you are going to be successful as a sales rep? This question gives a candidate the opportunity to convince you that they have what it takes to be a top SURGXFHU LQ \RXU RUJDQLVDWLRQ ,I WKH candidate canâ&#x20AC;&#x2122;t sell themselves to you, donâ&#x20AC;&#x2122;t waste your time bringing them on board. â&#x20AC;˘ What is the one thing you would improve about yourself? This question gives you an indication of a candidateâ&#x20AC;&#x2122;s self-image. â&#x20AC;˘ Other than family members, who has EHHQ WKH JUHDWHVW LQĂ XHQFH LQ \RXU life and why? â&#x20AC;˘ ,I , ZDV WR KLUH \RX DQG \RX IDLOHG DV D sales rep, what do you think the main reason would be? This is also a great question to ask the candidateâ&#x20AC;&#x2122;s spouse. ,Q P\ RSLQLRQ WKHUH DUH WZR PDQGDWRU\ qualities any new hire must possess. The Ă&#x20AC;UVW TXDOLW\ , ORRN IRU LV OR\DOW\ ,I D VDOHV rep is not loyal to their company, they are more likely to violate company policies and procedures. Disloyal employees are also the Ă&#x20AC;UVW WR OHDYH ZKHQ WKH JRLQJ JHWV WRXJK 7KH VHFRQG TXDOLW\ , ORRN IRU LV GHSHQGDELOLW\ ,W PDNHV DEVROXWHO\ QR sense to invest huge amounts of your

time and emotional capital training someone that you canâ&#x20AC;&#x2122;t depend on.

A sales manager is only as good as their candidate pipeline. While some turnover in your sales force - such as retirement, promotion and transfer - is understandable and can be anticipated, the quitter is often unpredictable. With this in mind, recruiting must be thought of as a long-term strategy rather than a VKRUW WHUP NQHH MHUN UHDFWLRQ Perhaps the greatest mistake a sales manager can make is underestimating SHUVRQQHO WXUQRYHU ,I \RXU SHUVRQQHO turnover is high, itâ&#x20AC;&#x2122;s more than likely caused by improper recruiting, rather than inadequate training or a lack of incentives. Even if youâ&#x20AC;&#x2122;re the worldâ&#x20AC;&#x2122;s best trainer and motivator, a failure to recruit correctly will result in a high turnover.

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Vol 98 - April

2014

business savvy

The true benefit of legal forms Correct legal documentation and processes are very important to running an ethical and compliant business

R

egulation and corporate governance means that both companies and individuals will spend a good part RI WKHLU OLYHV Ă&#x20AC; OOLQJ out legal forms.

Individuals sign legal agreements for bonds, rentals, vehicles purchases, telephone accounts, employment contracts, visas, marriage licences, divorce decrees and death FHUWLĂ&#x20AC; FDWHV

For corporates, paper work is key to meeting regulations that keep best SUDFWLFHV WRS RI PLQG 5HJXODWRU\ changes happen all the time through the promulgation of new acts. â&#x20AC;&#x153;The inability to understand the UHJXODWLRQ¡V WUXH EHQHĂ&#x20AC; WV DQG LPSDFW RQ the business and its employees, leads to inadequate time to plan appropriately for these changes, which results in frustration, ineffective implementation and the perception that it is simply not that important to the organisation as a whole,â&#x20AC;? says Deloitte.

Nothing could be further from the truth, and companies must take heed that an inability to meet with regulation can result LQ KHDY\ Ă&#x20AC; QHV ODZVXLWV DQG HYHQ WKH demise of the business.

For day-to-day requirements of an individualâ&#x20AC;&#x2122;s life, there are standard

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my office magazine

agreements, pre-printed and made available through local stationers and suppliers, as well as books and manuals that assist in the dissemination of important best practices.

These legal forms are respected by courts and attorneys for their ease-of-use and the breadth of practice areas they cover.

Whether you need an apartment lease, SRZHU RI DWWRUQH\ D FRQĂ&#x20AC; GHQWLDOLW\ agreement or last will and testament, standard legal forms mean consumers can stay within the legal parameters without incurring any unnecessary and costly legal fees. ,QYRLFH ERRNV GHOLYHU\ ERRNV DQG registers, and customs declaration pads are also legal documents. An invoice or delivery book can be used as evidence that a debt has been incurred.

However, since invoices are sometimes abused by fraudsters or unscrupulous individuals or companies, the invoice is only enforceable if there is corroborating evidence, such as a duplicate bill or inventory documentation to prove that the product or service did actually change hands or take place.

Often printed as carbonless or no carbon UHTXLUHG 1&5 IRUPV WKHVH GXSOLFDWLRQ books are made from bond papers which are been chemically coated to react when pressure is applied (from a pen or output printer) and consists of microcapsules containing colour forming dyes.

Under pressure, these capsules rupture, releasing the dyes which are then absorbed by the second sheet, CFB (coated front and back). This pressure

causes the following sheets to react in the same way until the last sheet CF (coated front) is reached.

5HJLVWHUV HQVXUH VDIHW\ SDUDPHWHUV within the scope of business, for example Ă&#x20AC; UHDUPV VWRFN DQG VDIH FXVWRG\ UHJLVWHUV ammunition stock registers; rebate stock books; engine drivers log books; blasting cartridge magazine registers; guard books; hotel registers; and maternity registers.

Many corporates make use of their own custom-designed forms printed by a graphic supplier. There are also service and supply companies, such as Lexis Nexis, which offer a bouquet of legal forms, templates and training for regulatory documents, which clients can download.

Small details, that a company may miss, FDQ KDYH D ELJ LPSDFW RQ D EXVLQHVV ,W is advised that a specialised service is consulted, for example with regards to the correct legal requirements of what must appear on a company invoice.

6SHFLDOLVHG VHUYLFHV ZLWKLQ VSHFLĂ&#x20AC; F industries also exist, such as Hortors, which offers a diverse product range that encompasses many services within the legal sector. They offer an electronic Legal Diary and Directory that is used by legal professionals, and which provides a searchable database of attorneys, sheriffs, advocates and bar councils, as well as a legal calendar featuring High Court days.

They also provide e-mail encryption services, which enable professionals to securely send and receive encrypted e-mail and documents outside the Vol 98 - April

2014

organisation via a branded end-to-end encrypted e-mail communication channel that uses the same security technology as ,QWHUQHW EDQNLQJ FORVHG FLUFXLW H PDLO 7KH e-mail service is able to track and provide proof of when an e-mail and attachment is received, read, replied to and forwarded, and SUHYHQWV VWDWHPHQWV VXFK DV ´, QHYHU UHFHLYHG itâ&#x20AC;?. Additional services include the supply of books on the Occupational Health and Safety $FW /DERXU 5HODWLRQV DQG (PSOR\PHQW $FW and the Basic Conditions of Employment Act. $Q RQOLQH VHUYLFH FRPSDQ\ /$:/,9( offers a range of legal contracts and documents developed by leading legal SURIHVVLRQDOV ZLWK H[SHULHQFH LQ VSHFLĂ&#x20AC; F Ă&#x20AC; HOGV of practice to small and medium businesses across South Africa at a substantial time DQG Ă&#x20AC; QDQFLDO VDYLQJ FRPSDUHG ZLWK KDYLQJ a lawyer or solicitor draft documentation IURP VFUDWFK 7KH /$:/,9( V\VWHP ZRUNV by asking the business a series of questions; once those questions are completed, answers DUH DQDO\VHG DQG WKH Ă&#x20AC; QDO GRFXPHQW LV ERWK sent to the company and stored in an online account.

(YHQ D GDLO\ $ RU $ EXVLQHVV GLDU\ LV D legal document and can be used as evidence because it is a daily written record of a personâ&#x20AC;&#x2122;s historical movements, experiences and business appointments. /HJDO VWDWLRQHU\ LV XVHG IRU RIĂ&#x20AC; FLDO communications and documentation by companies on an almost daily basis, and can DOVR EH HQWHUHG LQWR DQ RIĂ&#x20AC; FLDO FRXUW UHFRUG so it is important that it the documents are SULQWHG FRUUHFWO\ DQG Ă&#x20AC; OOHG LQ DFFXUDWHO\ By law, certain details of the company must appear in every business letter or correspondence, such as the companyâ&#x20AC;&#x2122;s full registered name. Such details must be legibly SULQWHG RQ DOO RIĂ&#x20AC; FLDO GRFXPHQWDWLRQ VXFK DV company notices, parcel waybills, receipts, letters of credit, cheques, promissory notes, endorsements and orders.

For example, if you work in the employment legal sector then you may need stationery VXFK DV VKDUH FHUWLĂ&#x20AC; FDWHV PLQXWH ERRNV PHPEHUVKLS FHUWLĂ&#x20AC; FDWHV DQG SUR IRUPD IRUPV for disciplinary procedures or contracts.

Sage Pastel offers its clients a range of professional, pre-printed stationery, ranging from invoices and statements to other business related documents such as quotations, debit notes, supplier invoices and goods received notes. ,QGHSHQGHQW SULQW VKRSV RIIHU FRQWLQXRXV printing of computer generated statements and waybills, security printing of cheques, barcoded tracking documents and vouchers, and even corporate branded wall and desk calendars and diaries.

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my office magazine

23

human resources ACKNOWLEDGMENT IVAN ISRAELSTAM is the chief executive of Labour Law Management &RQVXOWLQJ ZZZ ODERXUODZDGYLFH FR ]D 7KLV DUWLFOH Ă&#x20AC;UVW DSSHDUHG in The Star.

Employee fraud and the law There is an urgent need for employers to make radical improvements to their employment processes and contracts, security arrangements, disciplinary procedures and labour law expertise

F

raud, like other dishonest acts perpetrated by employees, is now a bigger source of danger for an employer than ever before. This is because the culture of dishonesty has had 10 years in which to entrench itself.

The stateâ&#x20AC;&#x2122;s consistent failure to deter dishonesty has emboldened criminals, and it is often the employer who loses out through the crimes of robbery, theft, pilfering, hijacking and fraud.

However, out of all these brands of commercial crime, fraud holds the biggest danger. This is because fraud is the easiest of crimes to hide. Due to the inherent nature of fraud, which often involves trickery and deception, large amounts of money can be spirited away without the employer ever becoming aware of it. ,Q RUGHU WR EH DEOH WR GHDO ZLWK fraud, employers need to get to grips with what it means in a legal sense. :HEVWHU¡V (QF\FORSDHGLD GHĂ&#x20AC;QHV IUDXG DV ´,Q ODZ PDNLQJ D IDOVH representation, by words or conduct or by withholding facts where there is a duty to disclose them, in order to obtain a material advantage. â&#x20AC;&#x153;To prove fraud it is necessary to show that a false representation was made (1) knowingly, (2) without belief in its truth, or (3) recklessly, without concern whether it was true or not. â&#x20AC;&#x153;A contract based on fraud may be declared void at the option of the LQMXUHG SDUW\ Âľ 7KHVH GHĂ&#x20AC;QLWLRQV UDLVH FUXFLDO LVVXHV

24

my office magazine

for employers. Firstly, the meaning of fraud is broader than many people think. For example, even where an employee was not sure that their statement was untrue, this could be fraudulent if the employer can show that the employee made the untrue statement recklessly, without regard for its truthfulness.

For instance, where a salesperson tells their boss that a product is defective in order to be able to buy it more cheaply, this could be seen as fraud even if the salesperson was not sure that the item was defective.

Secondly, in order to prove fraud, the employer must show that the employee committed the act for gain. However, such JDLQ ZRXOG QRW KDYH WR EH FRQĂ&#x20AC;QHG WR GLUHFW Ă&#x20AC;QDQFLDO DGYDQWDJH 7KH IUDXG FRXOG be committed for the advantage of a friend or family member, or could be a means WRZDUGV JDLQLQJ WKH SHUSHWUDWRU D MRE For example, claiming false TXDOLĂ&#x20AC;FDWLRQV IRU D MRE ZRXOG EH IUDXGXOHQW LQ WKH VHQVH WKDW WKH MRE applicant would be gaining employment based on a lie.

The danger is that the employee could avoid dismissal for fraud on the grounds that the fraud occurred during the pre-employment stage. That is, because the fraudster perpetrated the misrepresentation before the employment contract took effect, they could argue that they cannot be disciplined for an act carried out when they were not an employee. There is a potential danger here for employers because the courts have been willing to see employment contracts and employment relationships as separate entities.

The employerâ&#x20AC;&#x2122;s strategy for combating employee fraud needs to be based on two broad approaches, namely prevention and reaction. Prevention

involves the principle of trusting nobody, and the implementation of comprehensive safeguards. These could include measures such as video cameras and telephone conversation recordings, authority levels and procedures, access controls and auditing procedures.

5HDFWLRQ LQYROYHV WDNLQJ VHULRXVO\ all reports or hints of irregularities, responding to them swiftly and in a way that makes it clear that fraud will not be tolerated under any circumstances.

Turning a blind eye to irregular acts of employees encourages dishonesty.

Failure to discipline and dismiss the perpetrator will perpetuate the culture of dishonesty but failure to investigate and manage the incident properly can result in the dismissed employee being UHLQVWDWHG RU EHLQJ JUDQWHG Ă&#x20AC;QDQFLDO compensation for an unfair dismissal.

That would mean that an employee who defrauded the employer of millions of rand could win hundreds of thousands more from the employer, simply because the employer failed to prove the employeeâ&#x20AC;&#x2122;s guilt at the CCMA. ,Q WKH FDVH RI 9HUPDDN YHUVXV $OOLHG Amusement Eastern Cape (2002, %$/5 WKH &&0$ DZDUGHG two employees 11 monthsâ&#x20AC;&#x2122; worth of compensation because the employer had failed to prove that the dismissed employees had committed fraud.

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Vol 98 - April

2014

business landscape

Creating a corporate paper trail Business and annual reports are an important source of corporate transparency, both internally and to greater market investors

F

ollowing the new Companies Act of 2008, not all companies are required to complete an annual report; however, they are required to prepare DQQXDO Ă&#x20AC;QDQFLDO statements. Even as a sole proprietor, a business report can be a fundamental tool allowing an owner to document and track the progress of the company.

Whether a company is producing an annual report as part of their obligation WR Ă&#x20AC;QDQFLDO VKDUHKROGHUV DQG JRYHUQPHQW agencies, or as a tool for their own analysis of their business model, it is an easily accessible central point of information. The report can also double as a marketing package for promotion of the company, and is valuable for introducing the company to new clients.

Business owners are advised to incorporate reporting as a regular practice for data collection within the business in order to document progress, control expenditure, help formulate budget and marketing plans, and pinpoint which are the companyâ&#x20AC;&#x2122;s most successful products or services.

With regular review, a business is better able to make quick decisions on www.shop-sa.co.za

disruptive issues, as well as predict WUHQGV 5HSRUWLQJ DOVR KLJKOLJKWV WKRVH areas of business that need further management.

Ultimately, the company report acts as a barometer of company health to shareholders, stakeholders, the media, the industry as a whole, the owner or management.

Annual reports do not have to be dry and boring, although far too many are. By outsourcing annual reports to professional branding agencies, FRPSDQLHV FDQ EHQHĂ&#x20AC;W IURP DVWXWH marketing mind-sets, and enhanced graphics, design and layout skills that will put a â&#x20AC;&#x153;faceâ&#x20AC;? on the business. They can also assist in producing the report in a variety of formats, such as an electronic report.

Petrochemical company Sasolâ&#x20AC;&#x2122;s 2012 annual report received the Best Annual 5HSRUWV DZDUG ZKLFK ZHQW D long way to highlighting the companyâ&#x20AC;&#x2122;s achievements, transparency and reputation.

The Web site www.annualreports. com offers a free service where the most complete and up-to-date listings RI DQQXDO UHSRUWV RQ WKH ,QWHUQHW FDQ EH viewed.

For educated investors, corporate annual reports are the most important research tool available, enabling them to stay up-to-date on a companyâ&#x20AC;&#x2122;s yearly outlook.

COMPOSITION OF AN ANNUAL REPORT Whether an internal document, a full-colour branded brochure or a cutting-edge photo book, an annual report carries key information about the business that includes: â&#x20AC;˘ A company history; â&#x20AC;˘ Key highlights; â&#x20AC;˘ Technology; â&#x20AC;˘ 2YHUYLHZ RI SURĂ&#x20AC;WDELOLW\ â&#x20AC;˘ A balance sheet; â&#x20AC;˘ ,QFRPH VWDWHPHQW â&#x20AC;˘ Financial summary and cash Ă RZ VWDWHPHQW â&#x20AC;˘ $GGLWLRQDO Ă&#x20AC;QDQFLDO QRWHV DQG accounting methods; â&#x20AC;˘ Equipment depreciation or purchases; â&#x20AC;˘ Funding; â&#x20AC;˘ Sales achievements and productivity; â&#x20AC;˘ Marketing strategies; â&#x20AC;˘ Changing business conditions; and â&#x20AC;˘ Eco audit statements.

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my office magazine

25

Books and CDs

Books of choice

R

etailers aim to both maximise SURĂ&#x20AC;WDELOLW\ DQG reduce their risk when making stock selections.

This means many of their decisions are based on the margin with the merchandiser and how the product will WXUQ D SURĂ&#x20AC;W DW WKH WLOOV

,Q DGGLWLRQ WKHUH LV DOZD\V WKH WRVV XS EHWZHHQ Ă RRU VSDFH DQG WKH VL]H RI WKH range needed to deliver a good return.

5HWDLOHUV PXVW GHFLGH KRZ PDQ\ LWHPV or titles need to be included in the range to offer the customer a choice, but not create confusion or excessive stock and management headaches.

Finally, retailers need to label products with a retail price that is alluring to the customer, yet in line with the retailerâ&#x20AC;&#x2122;s brand offering and core product characteristics.

Chain bookstores often use best-seller lists as part of their selection process, enabling them to deliver popular books to WKH PDMRULW\ RI WKH PDUNHW They rely on the fact that almost everyone has heard of the New York Times Bestseller List - and even if they havenâ&#x20AC;&#x2122;t, it sounds like an impressive list to select a book from.

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my office magazine

A look at the retail book market and the factors that sway consumer purchases The New York Times list is a survey based on a number of accounts polled weekly for sales, monitored from a Sunday to Sunday. While it works as a benchmark of success for authors, it FRXOG EH DUJXHG WKDW LW LV DOVR MXVW D OLVW compiled from consumer purchases that GLUHFWO\ LQĂ XHQFHV FRQVXPHU EHKDYLRXU 1HZ ER[ RIĂ&#x20AC;FH UHOHDVHV PXVLF channels on DSTV, radio stations and PXVLF PDJD]LQHV FDQ DOVR LQĂ XHQFH sales - especially when retailers use the themes, branding and titles for further in-store promotion.

The risk lies in a retailer focusing too much on bestsellers, which could end up affecting product variety and causing sales to be concentrated on those products only - leaving other products sitting on the shelf.

5HWDLO VWRUHV FDQ DOVR KDYH D WKHPH For example, Christian Book Discounters (CBD) is a retailer and wholesaler RI &KULVWLDQ ERRNV ,W RIIHUV ERRNV DW discounted prices, selling them directly to the public via an online store. CBD also services theological colleges. ,WV PLVVLRQ VWDWHPHQW VXPV LW XS Our prime objective is to offer good quality Christian literature to the man on the street at a price they can afford, and to promote a culture of reading amongst Christians.

Today CBD helps churches in South Africa to achieve this goal by supplying them with literature for their book tables, as well as by running bookshops in six churches around the country.

Their extensive range of theological literature enables Bible Colleges to source all required textbooks from them. Once or twice a year CBD brings out guest speakers who travel to churches around the country and speak on a wide range of topics.

A familiar name to many, especially in law, education and academic publishing, is Juta and Company - one of the oldest publishing houses of student textbooks in South Africa.

Jutaâ&#x20AC;&#x2122;s retail bookshop division was sold to Protea Bookstores in December 2013, but it has remained relevant by embracing technological innovation and diversifying into training, e-learning and technology-driven information solutions.

Juta has a strong commitment to social change, as evidenced by its long-term support of the Tertiary School in Business (GXFDWLRQ 76L%$ D QRW IRU SURĂ&#x20AC;W KLJKHU education institution. Juta has donated most of TSiBAâ&#x20AC;&#x2122;s required academic WH[WERRNV VLQFH QRZ YDOXHG DW DSSUR[LPDWHO\ 5 PLOOLRQ What makes TSiBA so unique is that all the leadership and entrepreneurship students are on full tuition scholarships.

TSiBA does not require students to repay the institution for their studies, but rather to â&#x20AC;&#x153;pay it forwardâ&#x20AC;&#x2122; to their community.

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The South African Book Fair takes place IURP WR -XQH LQ &DSH 7RZQ Visit www.southafricanbookfair.co.za.

Vol 98 - April

2014

personAbility 6LQFH LWV HVWDEOLVKPHQW LQ 3HUPRVHDO KDV PDLQWDLQHG D VROLG UHSXWDWLRQ DV D OHDGLQJ PDQXIDFWXUHU DQG VXSSOLHU RI D ZLGH UDQJH RI DGKHVLYHV VHDODQWV DQG ',< SURGXFWV IRU JHQHUDO DQG VSHFLDOLVHG DSSOLFDWLRQV LQ ERWK WKH FRQVXPHU DQG LQGXVWULDO PDUNHWV ,Q WKH FRPSDQ\ ZDV bought by the Jacobs family who, through a focused strategy, have led the company to become EUDQG OHDGHUV LQ WKH DGKHVLYH Ă&#x20AC; HOG

Q&A

with Tony Price

Meet Tony Price, national sales manager for Permoseal Tell us a little about your company?

Permoseal consists of two different business sectors, the consumer division and the industrial division. The consumer division has two channels, namely stationary/chain and hardware.

Products such as Bostik Prestik, Clear Adhesive, Glue Sticks and certain art and craft products within the Bostik range are among our best sellers.

Tell us about recent developments within the company?

Permoseal recently acquired two industrial businesses RSHUDWLQJ SULPDULO\ LQ WKH +RWPHOW VHFWRU ,Q VLPSOH WHUPV ZH PDNH WKH JOXH WKDW FORVHV \RXU VXJDU DQG Ă RXU EDJV :H KDYH also acquired various properties in Johannesburg, Durban and Cape Town to facilitate an increase in future growth capacity.

What is the companyâ&#x20AC;&#x2122;s secret to success? ,I , WROG \RX WKDW WKHQ LW ZRXOGQ¡W EH D VHFUHW 2XU PLVVLRQ LV to be the countryâ&#x20AC;&#x2122;s leading supplier of consumer and industrial adhesives. We provide quality and service on time, at the right SULFH WKURXJK RXU FRQWLQXRXV LPSURYHPHQW , PXVW DGG WKDW RXU SHRSOH DUH RXU VWUHQJWK ² RXU GHGLFDWHG VWDII DUH DPRQJ WKH EHVW in the industry.

What is your approach to the different sales channels?

Our sales teams mimic our distribution footprint, to cover the entire country and areas beyond South Africaâ&#x20AC;&#x2122;s borders. We take all the opportunity areas in each channel and maximise them. :KHUH ZLOO \RXU PRVW VLJQLĂ&#x20AC; FDQW JURZWK RFFXU LQ WKH QH[W IHZ years?

Through innovation and a focus on our brand leaders.

Do you travel a lot in your job? :LWK P\ SRUWIROLR , WUDYHO H[WHQVLYHO\ DW OHDVW RQFH D PRQWK with a few trips into Africa as well.

Do you believe trade shows and exhibitions are important to your business?

They are important and have a place in our business. We do exhibit when necessary, as well as visit shows for market and product knowledge.

Comment on current market and any future trends on the horizon?

Certainly, tough trading times lie ahead, but business will sort itself out in the long term.

Do you believe online platforms are a threat?

1R QRW DW DOO 2QH KDV WR Ă&#x20AC; QG ZD\V RI PDNLQJ WKLQJV ZRUN

www.shop-sa.co.za

%ULHĂ \ GHVFULEH \RXU FDUHHU SDWK" , DP IRUWXQDWH WR RQO\ KDYH KDG WZR MREV ZLWKLQ WKH VDOHV HQYLURQPHQW , VWDUWHG RII ULJKW DW WKH ERWWRP DV D VDOHV merchandiser for Cadburyâ&#x20AC;&#x2122;s and worked my way up from WKHUH , ZRUNHG KDUG DQG KDYH EHHQ SDWLHQW LQ P\ GHGLFDWLRQ WR VXFFHHGLQJ DQG JURZLQJ LQWR WKH SHUVRQ , DP WRGD\ What do you do best?

Co-ordinating and motivating team members to bring out the best in them.

What has been your greatest lesson in life?

How to be humble and patient, and to trust and believe.

Tell us about the highlights you have enjoyed in your career? , KDYH UHFHLYHG VHYHUDO 1DWLRQDO 6DOHV 0DQDJHPHQW DQG 6XSSOLHU RI WKH <HDU DZDUGV ,W LV PRVW VDWLVI\LQJ NQRZLQJ \RXU hard work gets recognised.

How do you handle stress? , UHPDLQ FDOP DQG SULRULWLVH DV PXFK DV SRVVLEOH 3OD\LQJ VSRUW de-stresses me.

Tell us about your childhood and some favourite memories of growing up? , JUHZ XS LQ D VPDOO WRZQ LQ WKH (DVWHUQ &DSH DQG DP WKH \RXQJHVW RI WKUHH ER\V , GHGLFDWHG PXFK RI P\ WLPH WR SOD\LQJ VSRUWV DQG , DP VWLOO DQ DFWLYH VSRUWVPDQ WRGD\ $W ZKDW VWDJH RI OLIH GR \RX Ă&#x20AC; QG \RXUVHOI DW QRZ" , KDYH EHHQ LQ WKH VDOHV HQYLURQPHQW IRU RYHU \HDUV , IHHO , VWLOO KDYH SOHQW\ WR RIIHU DQG HQMR\ HDFK DQG HYHU\ GD\ &HUWDLQ challenges are creeping in more and more; however, it is about Ă&#x20AC; QGLQJ Ă&#x20AC; QG ZD\V WR RYHUFRPH WKHP What is your lifeâ&#x20AC;&#x2122;s motto or personal brand?

7R UHPDLQ FDOP DQG SRVLWLYH DERXW DOO WKLQJV DQG WR HQMR\ HDFK GD\ Use three words to describe yourself.

Dedicated, friendly, competitive.

What is the one thing you canâ&#x20AC;&#x2122;t do without?

My faith.

What would be the most valuable question you could ask yourself?

'R , KDYH LQQHU SHDFH ZLWKLQ P\VHOI" Tell us something about yourself that we didnâ&#x20AC;&#x2122;t know? , DP D ELJ 3DUORWRQHV IDQ Describe your dream life in six words.

Being a highly paid professional sportsman.

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my office magazine

27

arts & crafts

Toy-toy sales Linking toys and technology to take advantage of niche markets

D

espite the current hi-tech era we live in, and the increasing competition from large super stores and e-tailers selling toy-related items, traditional toys can still have an advantage in the niche retail sector and add value to a gifting service.

Children make up a large sector of the current marketplace - there will always be children and they will always want toys. Undoubtedly, times are tough in the toy sector as markets have shifted focus away from traditional toys and board games to handheld electronic devices.

However, the toy market has shown a level of adaption, producing interactive and controllable toys which demonstrate a market crossover.

For example, Lego has added interactive components and integration with smartphones in order to offer new gaming experiences. Lego Mindstorms is a programmable robotics construction set which gives children the power to create and command their own Lego robots.

They walk, talk and follow commands through its intuitive software program.

Hasbroâ&#x20AC;&#x2122;s Furby is another example of OLQNLQJ SOXVK WR\V WR WHFK SODWIRUPV ,W communicates wirelessly with iOS and

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my office magazine

%OXHWRRWK HQDEOHG GHYLFHV ,W UHDFWV WR sounds and music and can evolve as it learns.

Lazer Tag offer interactive toys that are crossovers between modern and traditional guns.

One of the worldâ&#x20AC;&#x2122;s most renowned games is Monopoly, and todayâ&#x20AC;&#x2122;s parents can now buy its latest edition: zAPPed. A smartphone is placed in the centre of the board and controls all the banking IXQFWLRQV ,W DOVR SOD\V PXVLF DQG VRXQG effects to moves made on the board.

What can retailers do?

For smaller retailers who are not able to carry hi-tech toy stocks or pay top dollar for global brands and their accompanying licensing fees, there is still the luxury of innovation and custom, localised offerings.

First take a close look at your mainstay FXVWRPHUV DQG UHGHĂ&#x20AC; QH DQG DGDSW \RXU toy offering to your target market. Parents are the purchasers and their budgets are squeezed. There is, however, a very GHĂ&#x20AC; QLWH VKLIW DZD\ IURP FKHDS &KLQHVH goods and their throw-away value.

Ultimately, parents see toys as tools and they want the best ones for their developing children. Even if they do buy tech toys, they will also buy traditional toys for their children to play with half the time. Source locally and stock toys that are custom manufactured for the South African market.

5HWUR LV VWLOO SRSXODU DQG SDUHQWV ZLOO buy toys that remind them of their own

childhoods.

With a rise in New Age thinking and the spread of related educational facilities such Montessori and Waldorf, there is an increase in the demand for wooden, crafted and educational toys.

5HWDLOHUV FDQ DYRLG WHFK WR\V DOWRJHWKHU by concentrating on the under 7+ market, where children are not yet digitally focused.

Alternatively, choose a unique theme and purchase through small, local-based companies. Examples include toys for the blind, Afrikaans scrapbooking kits or locally manufactured steam trains.

Avoid undercutting locally manufactured goods and instead work with the manufacturer to create special in-store promotions and exclusives. ,I \RX DUH JRLQJ WR VHOO OLFHQVHG products, make sure they reflect current markets and are matched to blockbuster films which show during school holidays and over peak selling times such as Christmas.

There are thousands of new toys coming onto the market, and retailers canâ&#x20AC;&#x2122;t keep the same toys on the shelves as they did last year if they want to stay relevant. This PD\ EH D JRRG WLPH WR MRLQ D buying group. ,I \RX GR LQWHQG to keep tech toys, ensure they reflect the popular educational learning items currently available, such as LeapFrog.

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Vol 98 - April

2014

furnishings

Cover from the sun Window coverings can generate savings on your electricity bill throughout the year

M

ost of us are aware of the damage the sun can cause to skin, but solar energy can cause as much destruction to a buildingâ&#x20AC;&#x2122;s interior. Whether itâ&#x20AC;&#x2122;s the deterioration of furniture, fabrics and carpets, or the increase in humidity and temperature, the sun can lead to impaired productivity in the work place.

Not only does sunshine raise ambient temperature levels, but it also creates glare E\ UHĂ HFWLQJ OLJKW RII LQWHULRU VXUIDFHV :LWK the use of window coverings, it is possible to completely block out or diffuse the light, protect the interior from insects entering WKH EXLOGLQJ FRQWURO WKH DLU Ă RZ RI D URRP and provide privacy, such as in hospitals or doctorsâ&#x20AC;&#x2122; rooms.

Window coverings can be hard or soft, and they can be placed on the interior or exterior of a building. Coverings can be applied to a variety of spaces, from conference rooms that need total blackout, to canteens where food aromas can get trapped in fabrics, to bathrooms where there might be a build-up of mildew.

Exterior coverings include awnings and roller shutters which are mounted above the window, with channels for automated opening and closing.

7LJKWO\ Ă&#x20AC; WWHG VODWV EORFN RXW OLJKW completely and act as an added security

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my office magazine

feature. For example, they provide total cover for the front of shops. They are also durable and impervious to rain, wind and rust. ,QWHULRU FRYHULQJV LQFOXGH EOLQGV FXUWDLQV WLQWV DQG Ă&#x20AC; OPV LQVXODWHG SDQHOV and mesh window screens. They usually DOVR Ă&#x20AC; OO D GHFRUDWLYH UROH DQG FRPH LQ D variety of materials and colours, such as wood or bamboo. ,QWHULRU ZLQGRZ FRYHULQJV DUH HLWKHU vertical or horizontal, and can be pulled open or closed manually or via a remote.

Sophisticated systems can even include internal light sensors that detect when WKH VXQ LV VKLQLQJ LQ DQG DGMXVW WKH automated blinds automatically.

This technology came about following studies which show people who pull shades completely down rarely get around to pushing them up again, which causes buildings to remain too dark and too cold, creating increased output on internal HVAC systems.

New green offerings can now cut D OLJKWLQJ ELOO E\ XS WR WKURXJK maximising the sunâ&#x20AC;&#x2122;s energy.

These are especially useful for tall, glass buildings that need to stay cool.

More sophisticated systems can predict how much light is entering the window DQG DGMXVW LQWHUQDO RU H[WHUQDO DZQLQJV to the angle of the sun, either through automation of the blinds or via glass that automatically takes on a darker tint when the sun is shining. )RU VPDOO DQG PHGLXP VL]HG RIĂ&#x20AC; FHV blinds offer a practical option and come in a variety of standard styles and colours.

Very high windows and skylights will require motorised blinds. &DUH PXVW EH WDNHQ ZKHQ Ă&#x20AC; WWLQJ EOLQGV on interior glass doors as the handle tends to get stuck in the slats. Custom windows, such as bay windows or DUFKHV ZLOO DOVR UHTXLUH FXVWRP Ă&#x20AC; WWLQJV Eco-friendly products include kiln-dried bamboo, which doesnâ&#x20AC;&#x2122;t warp or split, and faux wood ranges.

Exterior north-facing awnings can UHGXFH VRODU KHDW E\ XS WR LQ summer. Available in metal, canvas or acrylic and polyvinyl laminates, they are usually water repellent and resistant to mildew and fading. ,GHDOO\ WKH\ VKRXOG EH RSDTXH DQG tightly woven in lighter colours to better UHĂ HFW WKH OLJKW 6LQFH WKH\ GR UHTXLUH ventilation to prevent hot air being trapped, awnings usually features eyelet openings along the top and sides. $GMXVWDEOH DQG UHWUDFWDEOH ZLWK ODWHUDO arms, they also offer protection from the wind and work well on canteen patios.

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When installing window coverings, consider the following: â&#x20AC;˘ Size of area to be covered; â&#x20AC;˘ Window orientation and climate; â&#x20AC;˘ Building orientation and budget; â&#x20AC;˘ Latitude; â&#x20AC;˘ Solar radiation transmittance; â&#x20AC;˘ ,OOXPLQDQFH OHYHOV â&#x20AC;˘ $LU Ă&#x20AC; OWUDWLRQ â&#x20AC;˘ Energy performance ratings; and â&#x20AC;˘ Durability and ease of cleaning and maintenance.

Vol 98 - April

2014

furniture

The power chair Success starts with your choice of chair

W

e all have a physical and emotional attachment WR RXU RIĂ&#x20AC; FH chair, which is hardly surprising since many of us spend up to 12 hours a day sitting in a chair of some sort. That is more time than most people spend sleeping at night.

The next time you meet a grumpy client, you might want to ask them what type of chair they are sitting in. Chances are theyâ&#x20AC;&#x2122;re sitting more than they are VOHHSLQJ DQG WKHLU RIĂ&#x20AC; FH FKDLU GRHVQ¡W equate to a good mattress.

Of course only ask a boss this sort of question. They are the only ones who have the privilege of being able to order a new chair. You could run the risk of making the other person even more grumpy by pointing out something they are unlikely to be able to change. www.shop-sa.co.za

$FFRUGLQJ WR $QG\ <DS¡V Ă&#x20AC; QGLQJV LQ D +DUYDUG %XVLQHVV 5HYLHZ UHVHDUFK interview, the size of the spaces we sit in FDQ LQĂ XHQFH RXU WKRXJKWV IHHOLQJV DQG behaviour.

When we are exposed to large spaces and environments, we automatically expand our personal space and have more expansive gestures, which leads to more expansive thinking. So it would seem we are constrained as much by our RIĂ&#x20AC; FH VSDFHV DV JROGĂ&#x20AC; VK DUH E\ WKH VL]H RI their bowls.

All the more reason to buy a large, comfortable chair to improve your status.

According to Yap, our feelings of power affect our attitudes. Power can also help to combat stress - possibly because it PDNHV XV PRUH FRQĂ&#x20AC; GHQW DQG IRFXVHG on our goals. Channelling this delivers positive outcomes.

Smart chairs can recline and swivel; are made of wood and leather; have a KHDG UHVW LQFOXGH D UHPRWH WR DGMXVW positions; have a pneumatic lift; and can even massage your back.

They come with names such as

Think, Generation and Boss, and are ergonomically designed to suit different body types, sizes and positions. They FDWHU IRU VSHFLĂ&#x20AC; F PRYHPHQWV VXFK DV spin, twist, stretch and tilt.

These chairs can be customised for big and tall bosses, or for small bosses to look bigger, or simply for those who want to sit like a boss.

Through the use of carefully moulded foam and padded extremities, in designs such as antique, customised or contemporary modern, there are as many choices as there are management styles. ,Q WRGD\¡V IDVW SDFHG ZRUOG ERVVHV have to evolve with their chairs.

Just remember, though, that when the boss buys that big chair, they are going to need a big desk and a bigger computer screen to go with it. n Did you know?

A Bachelorâ&#x20AC;&#x2122;s chair, which dates from the 18th century, converts into step stool, ladder or ironing board.

my office magazine

31

industry news

Xbox One to launch in September

Builders Express N1 City opens

Microsoftâ&#x20AC;&#x2122;s Xbox One console is due to arrive in South Africa in September. â&#x20AC;&#x153;The Xbox One replaces not only the old console, but the old media centre as well, providing a single point of entertainment and communications for the family,â&#x20AC;? states Heinz Stephan, business practice director at Comztek Consumer Solutions, Microsoftâ&#x20AC;&#x2122;s South African hardware distributor. â&#x20AC;&#x153;With its launch, we could clearly see that the Xbox One is VWDNLQJ LWV FODLP RQ QRW MXVW D SRUWLRQ RI WKH OLYLQJ URRP EXW DOO of it. ´,Q P\ PLQG WKH ;ER[ 2QH LV QRW MXVW GHVLJQHG DV D JDPLQJ console, but rather as the single most advanced hybrid gaming and entertainment console. Microsoft has achieved this by creating a dual and parallel running, state-of-the-art Gaming and Windows Operating Systems. Whatâ&#x20AC;&#x2122;s more is that the wait for South Africans is almost over,â&#x20AC;? says Stephan.

The console has had its own â&#x20AC;&#x153;clash of clansâ&#x20AC;? with strong FRPSHWLWLRQ FRPLQJ IURP 6RQ\¡V 3OD\6WDWLRQ ZKLFK FXUUHQWO\ outsells Microsoft.

Builders Express has open its doors in N1 City, located DW WKH FRUQHU RI 6ROO\ 6PLGW -RH +DWWLQJ $YH *RRGZRRG ,Q D VWDWHPHQW %XLOGHUV ([SUHVV VDLG LW EHOLHYHV WKDW WKH secret to successful retailing is to give its customers what they want and will focus on providing customers with the ODWHVW SURGXFW UDQJHV DQG WUHQGV WR IXOĂ&#x20AC; O WKH GR LW \RXUVHOI QHHGV RI WKH KRPH RZQHU RIĂ&#x20AC; FH DQG ',< HQWKXVLDVW Their product range includes paint and accessories, power tools, hand tools, hardware, lighting, garden plants and accessories, outdoor, electrical, security, dĂŠcor, pool as well as sanitary ware and accessories.

Service offerings include timber and key cutting; pool water testing; paint colour mixing and advice as well as delivery services.

The new storeâ&#x20AC;&#x2122;s design and layout is easy to navigate DQG KHOSV GHĂ&#x20AC; QH WKH VWRUH¡V PHUFKDQGLVH DUHDV $V ZLWK DOO QHZ %XLOGHUV ([SUHVV VWRUHV HQHUJ\ HIĂ&#x20AC; FLHQW technologies have been used as well as environmentally friendly features to reduce energy and water consumption.

Obituaries 7KH RIĂ&#x20AC; FH SURGXFWV LQGXVWU\ KDV KDG D QXPEHU RI WUDJLF deaths beset it recently, and it is with deep sadness that we bring you the following notices:

0DUN 3XUQHOO 0' RI 2IXVV 3URMHFWV GLHG WUDJLFDOO\ LQ D FDU FUDVK 2IXVV ZDV IRXQGHG E\ 3XUQHOO LQ DQG he spent the subsequent years building a reputation for exceptional service (with no fuss) and quality.

Purnell was a mentor to all the staff at Offus and his passing has been exceptionally hard on both colleagues and family. His wife, Grace, remains a director in the business. ,QRYRFRP ZHOFRPHV WKH IROORZLQJ 2IĂ&#x20AC; FH $FWLYH PHPEHUV â&#x20AC;˘ Business Technology Centre, Queenstown, Eastern Cape; â&#x20AC;˘ 6XPDULH 0DWHULDOH 6NU\IEHKRHIWHV 3RVPDVEXUJ Northern Cape; â&#x20AC;˘ 9DOXHJUR 2IĂ&#x20AC; FH 6ROXWLRQV 0HDGRZGDOH *DXWHQJ DQG â&#x20AC;˘ $SSOHEHH ZKLFK VHHV DQ XSJUDGH IURP 2IĂ&#x20AC; FH &OXE ,QRYRFRP ZHOFRPHV WKH IROORZLQJ 2IĂ&#x20AC; FH &OXE PHPEHUV â&#x20AC;˘ Jayen Solutions, Northgate, Gauteng; â&#x20AC;˘ Nashua Tshwane, Pretoria, Gauteng; â&#x20AC;˘ Just Write Stationery Solutions East London, Eastern Cape; â&#x20AC;˘ 3KLOO\¡V 6WDWLRQHU\ 2IĂ&#x20AC; FH )XUQLWXUH +D]\YLHZ Mpumalanga; â&#x20AC;˘ 3URPDUN &RPSXWHU 3ULQW 7KH +LOO *DXWHQJ DQG â&#x20AC;˘ 7KH 3DSHU &DVH 5RRGHSRRUW *DXWHQJ

32

my office magazine

Zelda Smith Morrison, of Fellowes Beswick, died of a heart attack recently. Smith Morrison worked IRU ,ELFR 3HDFK IRU \HDUV EHIRUH MRLQLQJ )HOORZHV Beswick. Smith Morrison was always friendly and helpful with her clients. She wasnâ&#x20AC;&#x2122;t only there to take clientsâ&#x20AC;&#x2122; orders: she would also lend an ear to their SUREOHPV DQG HQMR\HG KHOSLQJ WR UHVROYH WKHP 6KH ZLOO be missed as a sister, friend and colleague.

Piet van Niekerk, a shareholder of PA Office National Stationers in Upington, has passed away following a heart attack. Van Niekerk was well known and respected in the trade, and will be missed by family and colleagues.

Vol 98 - April

2014

industry news

New appointments

Point has appointed Anthea Campbell as promotional goods manager. Point is a technology-driven marketing materials procurement management consultancy, focusing on cost economy, brand LQWHJULW\ DQG SURFHVV HIĂ&#x20AC;FLHQF\ Campbell and her team are able to assist clients in the sourcing of all promotional items from clothing to specialist gifting and gadgets. ,QFOXGHG LQ WKH VHUYLFH LV WKH HIIHFWLYH management of the process and branding of items.

Ackermans has appointed Rob Scholtz as supply chain director. He has extensive experience in various aspects of supply chain management in both local and international markets, garnered through senior positions and PRUH UHFHQWO\ DW 6WHLQKRII ,QWHUQDWLRQDO Ackermans MD Sean Cardinaal says, â&#x20AC;&#x153;With his wealth of knowledge we believe that he will be instrumental in taking our business to even greater heights. â&#x20AC;&#x153;He will put this experience into practice at Ackermans by taking up the responsibility of leading the current supply chain function and working with the supply chain team to formulate and implement new strategies.â&#x20AC;?

Struik Christian Media has appointed a new general manager. Susan van der Schijff MRLQV 6&0 DV LWV QHZ *0 ZLWK her more than 30 years of experience in the book industry.

www.shop-sa.co.za

Overcoming the Nigerian e-commerce payments hurdle

1LJHULD LV QRW ´EXVLQHVV DV XVXDO¾ IRU QHZ HQWUDQWV WR WKH PDUNHW ² EXW DFFRUGLQJ WR 5RELQ 3KLOLS RI SD\PHQW VHUYLFHV SURYLGHU 3D\*DWH IRU JOREDO e-commerce providers there are many opportunities if you have the right supporting network of partners and suppliers.

Philip says setting up in Nigeria has proven to be extremely challenging for online retailers in particular. â&#x20AC;&#x153;As in most African markets, Nigeria has a complex and atypical payments environment. Credit cards are rare, and there is a wide range of branded and proprietary debit cards and payment methods available on different networks which must be brought together cohesively.â&#x20AC;?

7R PDNH PDWWHUV PRUH FRPSOLFDWHG VD\V 3KLOLS ´WKHUH LV QR XQLĂ&#x20AC;HG SD\PHQW switch or local equivalent of South Africaâ&#x20AC;&#x2122;s Bankserv where online payments FDQ EH FOHDUHG $Q\ERG\ VHWWLQJ XS WR WDNH RQOLQH SD\PHQWV KDV WR FRQĂ&#x20AC;JXUH their payment offering from scratch and make multiple links and integrations to different networks.â&#x20AC;?

Philip says this creates an opportunity for payment services providers like PayGate to play an important facilitating role. ´2QOLQH UHWDLOHUV IURP RXWVLGH WKH FRQWLQHQW ZLOO Ă&#x20AC;QG WKDW JRLQJ GLUHFW IRU WKHLU SD\PHQWV LV H[WUHPHO\ H[SHQVLYH WLPH FRQVXPLQJ DQG GLIĂ&#x20AC;FXOW WR PDQDJH ,W PDNHV VHQVH IRU XV DV D SD\PHQW VHUYLFHV SURYLGHU WR NQLW WKRVH PXOWLSOH integrations and relationships together into a single package that works.â&#x20AC;?

The task is challenging, says Philip, but by no means impossible. â&#x20AC;&#x153;The Nigerian environment on the whole is challenging, and visiting Lagos (the New York of Africa) is an interesting experience, not for the fainthearted â&#x20AC;&#x201D; but when it comes to business, thereâ&#x20AC;&#x2122;s a difference. Once the personal contact has been made and thereâ&#x20AC;&#x2122;s an agreement to do business together, things move fast. They are very driven.â&#x20AC;?

With 170-million connected consumers, says Philip, it makes the extra effort worthwhile. â&#x20AC;&#x153;Lagos and Nigeria are really starting to take off as a global business destination. We believe thereâ&#x20AC;&#x2122;s a window period of three to four years to establish a strong presence in the Nigerian market.â&#x20AC;?

my office magazine

33

eco news

Boeing, SAA

explore sustainable biofuel crops

B

oeing is launching an initiative with South African Airways (SAA) and the Roundtable on Sustainable Biomaterials (RSB) to expand opportunities for â&#x20AC;&#x153;smallholdâ&#x20AC;? farmers in southern Africa to grow crops that produce sustainable fuels.

The programme builds on a global effort E\ %RHLQJ 56% DQG RWKHU SDUWQHUV WR help farmers with small plots of land gain access to markets for sustainable biofuels and biomaterials. ,Q WKH FRPLQJ PRQWKV %RHLQJ DQG 56% ZLOO ZRUN ZLWK VRXWKHUQ $IULFDQ stakeholders to create pilot programmes to build knowledge and skills among groups of farmers who want to certify their crops as sustainable.

Over the long term, as southern Africa gains capacity in this area, more farmers will be positioned to tap into demand IRU ELRIXHO IHHGVWRFNV FHUWLĂ&#x20AC;HG WR SURYLGH socioeconomic value to communities without adverse impact to food supplies, fresh water or land use. â&#x20AC;&#x153;SAA seeks to drive development of sustainable biofuel supply chains in a way that enhances our regionâ&#x20AC;&#x2122;s economic opportunity from local agriculture and energy production,â&#x20AC;?

VD\V ,DQ &UXLFNVKDQN 6$$ JURXS environmental affairs specialist. ´2XU MRLQW SURMHFW ZLWK %RHLQJ DQG 56% LV D Ă&#x20AC;UVW VWHS WRZDUG WKH JRDO RI HQVXULQJ WKDW RXU HIIRUWV EHQHĂ&#x20AC;W VPDOOKROG farmers, given their importance to our countryâ&#x20AC;&#x2122;s rural economy.â&#x20AC;? â&#x20AC;&#x153;A sustainable aviation biofuel industry presents a chance for this smallhold farming community to pursue economic development opportunities that would positively impact their livelihood,â&#x20AC;? says Lianne Stein, Boeing vice-president of global corporate citizenship. â&#x20AC;&#x153;As part of Boeingâ&#x20AC;&#x2122;s efforts to build better communities worldwide, we are working to ensure positive outcomes for the environment and, most importantly, for the people of southern Africa.â&#x20AC;? â&#x20AC;&#x153;We will work with partners from across

WKH UHJLRQ WR LGHQWLI\ KRZ ZH FDQ MRLQ together to help small farmers improve WKHLU SURGXFWLRQ DQG LQFRPH Âľ VD\V 5ROI +RJDQ H[HFXWLYH VHFUHWDU\ 5RXQGWDEOH on Sustainable Biomaterials. â&#x20AC;&#x153;Certifying small farmers is the surest way to ensure sustainable biofuels that not only reduce carbon emissions, but also improve the livelihoods of rural communities.â&#x20AC;?

When produced sustainably, aviation ELRIXHO HPLWV WR OHVV FDUERQ emissions through its life cycle (compared to petroleum fuel) because biofuel feedstocks absorb carbon dioxide during WKHLU JURZWK F\FOH $YLDWLRQ ELRIXHO UHĂ&#x20AC;QHG to required standards has been approved IRU D EOHQG RI XS WR ZLWK WUDGLWLRQDO MHW IXHO *OREDOO\ PRUH WKDQ SDVVHQJHU Ă LJKWV XVLQJ ELRIXHO KDYH EHHQ conducted since the fuel was approved.

n

eco news

Going green?

Consider using paper

W

e are told to â&#x20AC;&#x153;save the planet and go digitalâ&#x20AC;? or save the environment by opting for e-billing. You may even have â&#x20AC;&#x153;please consider the environment before printingâ&#x20AC;? on your e-mails.

Users have, however, been warned to stop buying into claims by service providers that going paperless saves trees and combats climate change. ´:H OLYH LQ WKH GLJLWDO DJH ² DQ DJH RI convenience and accessibility. But these EHQHĂ&#x20AC;WV VKRXOG QRW EH SURPRWHG DV ÂśJUHHQHU¡ than print,â&#x20AC;? says PAMSAâ&#x20AC;&#x2122;s Jane Molony.

Paper is produced from a renewable resource: wood. All paper produced in South Africa comes from plantation-grown WUHHV UHF\FOHG SDSHU RU VXJDU FDQH ,W GRHV not come from indigenous forests but from sustainably managed timber plantations.

Around 600-million trees across 762 000 KHFWDUHV DUH VSHFLĂ&#x20AC;FDOO\ IDUPHG IRU SXOS DQG paper manufacturing. These act as massive carbon sinks, absorbing millions of tonnes of carbon dioxide. When timber is harvested

and turned into pulp and paper, the carbon stored is only released when the paper burns or biodegrades. This is why paper VKRXOG EH UHF\FOHG ² WR NHHS WKH FDUERQ stored for longer. $QG MXVW OLNH PRVW RWKHU FURSV ZH SODQW we harvest and we replant: 260 000 new trees every day. ,Q KLV ZKLWH SDSHU Print Versus Digital Media: False Dilemmas and Forced Choices, Don Carli, a senior researcher at WKH ,QVWLWXWH RI 6XVWDLQDEOH &RPPXQLFDWLRQ says: â&#x20AC;&#x153;While paper mills emit visible plumes of steam, and waste paper piles up in plain sight, the invisible â&#x20AC;&#x2DC;grey energyâ&#x20AC;&#x2122; used to manufacture digital technologies and the toxic â&#x20AC;&#x2DC;e-wasteâ&#x20AC;&#x2122; associated with electronics are largely out of sight and out of mind.â&#x20AC;?

The average American consumes almost *E RI GDWD GDLO\ PRVWO\ LQYLVLEOH ´GDUN dataâ&#x20AC;?, or data that is exchanged between computers but never seen by human eyes WKH LPSDFW RI ZKLFK UHVHDUFKHUV DUH MXVW beginning to study. â&#x20AC;&#x153;We donâ&#x20AC;&#x2122;t know the environmental impact of saving a document on a server for 10 years or more. And we have no idea of the LPSDFW RI H[WUDFWLQJ Ă&#x20AC;QLWH UHVRXUFHV WR PDNH electronic devices that cannot easily be recycled safely and practically,â&#x20AC;? says Hans

:HJQHU FKLHI VXVWDLQDELOLW\ RIĂ&#x20AC;FHU RI WKH National Geographic Society.

1RWDEO\ *UHHQSHDFH KDV LGHQWLĂ&#x20AC;HG electronic waste as the fastest growing component of the municipal waste stream. â&#x20AC;&#x153;We need to look at the life cycle of the SURGXFWV ZH XVH ² ZKHWKHU SDSHU RU GLJLWDO Âľ stresses Molony. â&#x20AC;&#x153;Environmentally conscious citizens who use digital media would need to consider raw materials, how and where items are manufactured, their means of transportation, how they are powered, and their recyclability.â&#x20AC;? ,Q FRQVLGHULQJ VRXUFLQJ SDSHU SURGXFWV and printed material, the simplest way is to buy locally produced paper or look for FHUWLĂ&#x20AC;FDWLRQ V\PEROV )6& 3()& RU 6),

which demonstrate a sustainable process, from the forest to the consumer.

Consumers often fall into the trap of insisting on printing on recycled paper. â&#x20AC;&#x153;Most recycled paper is imported along with a hidden carbon footprint. Locally SURGXFHG )6& FHUWLĂ&#x20AC;HG YLUJLQ SDSHU LV MXVW as green, and you support the domestic economy.â&#x20AC;?

Carli sums it up: digital media doesnâ&#x20AC;&#x2122;t grow on trees.

Source: www.thepaperstory.co.za.

n

scene around

Whatâ&#x20AC;&#x2122;s happening out and about )URP &6, WR PDUNHWLQJ DQG WUDLQLQJ KHUH LV D TXLFN SLFWRULDO ORRN DW ZKDW LV KDSSHQLQJ LQ EXVLQHVV

THE CAPE WINEMAKERS GUILD PROTĂ&#x2030;GĂ&#x2030; PROGRAMME

ABOVE:The Cape Winemakers Guild ProtĂŠgĂŠ Programme is going from strength to strength. Here are their latest recruits depicting the Cape Winemakers Guildâ&#x20AC;&#x2122;s effective transformation and empowerment of promising individuals.

DECOREX SHOW LEFT: Paper had its place at the recent Decorex show which took place in Cape Town in March. From decor to custom produced products, inspiration was everywhere.

36

THE SUCCESS SUMMIT

BESWICK FELLOWES LAUNCH

Colin E Browne, ex-editor of 0\ 2IĂ&#x20AC;FH magazine, speaking at The Success Summit which took place in Gauteng in March.

The speaker line up included Steve Wozniak who co-founded Apple with Steve Jobs; and Jordan Belfort who was portrayed by Leonardo Di Caprio in â&#x20AC;&#x2DC;The Wolf of Wall Streetâ&#x20AC;&#x2122;.

Beswick Fellowes launched their range of new products at the Crystal Towers, Century City in Cape Town recently. On GLVSOD\ ZHUH ODPLQDWRUV VKUHGGHUV DLU SXULĂ&#x20AC;HUV DQG WKHLU Ispire and G2 desk range.

my office magazine

Vol 98 - April

2014

scene around PYROTEC CLIENT DAY

BEFORE

AFTER In a recent venture, Woolworths Trust made it possible for Woolworths staff members to team up with an inspiring organisation called Newkidz, to renovate 10 facilities that care for children in Cape Town. Here the team is seen hard at work and having fun at Carol’s day care centre.

iPADS FOR ENGEN Engen has met the challenge of providing affordable training to more than 17 000 forecourt staff at its more than 1 200 dealer franchises nationwide via an iPad training app developed by training solution provider Fuel Online and Engen-sponsored iPads from Apple reseller Digicape.

ENGEN WOOLWORTHS FOODSTOP

Pyrotec commemorated 30 years as a Fix-a-Form® licensee and to celebrate they held an Open Day for their customers at their headquarters in Muizenberg. The day included presentations from the Pyrotec team, a factory tour and a delectable lunch at the PDJQLÀFHQW +DUERXU +RXVH UHVWDXUDQW LQ Kalk Bay.

The Engen Woolworths Foodstop in the small town of Upington in the Northern Cape is seeing high growth usually associated with the bigger cities where high volumes of passing trade justify the investment. This service station has VHHQ D LQFUHDVH LQ WUDIÀF ZLWK WKH introduction of the Woolworths store and EHQHÀWV IURP LWV SRVLWLRQ RQ WKH PDLQ road north to Namibia.

Amarula Cream, one of South Africa’s most famous exports and also the country’s only brand to make it on to the Impact Databank list of global top 100 premium spirits brands, has won gold at the 2014 San Francisco World Spirits Competition.

Send your event invitations or photographic reviews to Mercedes@shop-sa.co.za for future inclusion. www.shop-sa.co.za

my office magazine

37

product showcase

LEVER ARCH FILE PP 50MM/75MM â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

Earth friendly PVC free 1RQ WR[LF SRO\SURS\OHQH Ă&#x20AC; OH 5DGR ORFN DQG UHLQIRUFHG PHWDO HGJH Assorted colours available

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

REXEL FUSION 3000L A4 AND A3 LAMINATORS ,GHDO IRU WKH IUHTXHQW KRPH RU RIĂ&#x20AC; FH XVHU WKH )XVLRQ / $ /DPLQDWRU JXDUDQWHHV JUHDW results fast. Stylish and compact, it is ready to use in 90 seconds and laminates a single GRFXPHQW $ LQ VL]H LQ MXVW VHFRQGV XVLQJ [ XS WR [ PLFURQ SRXFKHV $Q DGMXVWDEOH SRXFK JXLGH DQG H[LW WUD\ NHHS GRFXPHQWV SUHFLVHO\ DOLJQHG DQG SHUIHFWO\ Ă DW $XWR shut off after 30 minutes conserves energy.

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

REXEL FUSION 3100L A3 LAMINATOR ,GHDO IRU WKH IUHTXHQW KRPH RU RIĂ&#x20AC; FH XVHU WKH )XVLRQ / $ /DPLQDWRU JXDUDQWHHV JUHDW results fast. Stylish and compact, it is ready to use in one minute and laminates a single GRFXPHQW $ LQ VL]H LQ MXVW VHFRQGV XVLQJ [ WR [ PLFURQ SRXFKHV $Q DGMXVWDEOH SRXFK JXLGH DQG H[LW WUD\ NHHS GRFXPHQWV SUHFLVHO\ DOLJQHG DQG SHUIHFWO\ Ă DW $XWR VKXW RII DIWHU 30 minutes conserves energy.

Tel: 011 226 3300 Fax: 011 837 9489 Web: www.rexelsa.co.za

THE MECER XPRESS â&#x20AC;&#x201C; SMARTLIFE TABLET SERIES 6OLQN\ 6H[\ 6PDUW 7KH QHZ Âľ 0HFHU ;SUHVV 6PDUWOLIH $QGURLG 7DEOHW $QGURLG D WDEOHW to work and play, faster and smarter, while on the move. â&#x20AC;˘ Built-in GPS and 3G (Voice and Data) â&#x20AC;˘ %XLOW LQ 0 3L[HO )URQW &DPHUD DQG 0 3L[HO 5HDU &DPHUD â&#x20AC;˘ ,QFOXGHV 0LFUR 86% WR 86% &DEOH 0 0LFUR 86% WR 86% $GDSWRU )

â&#x20AC;˘ 0LQL +'0, WR +'0, &DEOH (DUSKRQH )ROGHU W\SH &DUU\ &DVH â&#x20AC;˘ Easy integration to all applications and devices such as printers and cameras. â&#x20AC;˘ Powered by Android

Tel: 011 237 1000 â&#x20AC;˘ Fax: 086 566 6503 www.mecer.co.za

38

my office magazine

Vol 98 - April

2014

product showcase

PHILIPS VOICE RECORDERS AND NUANCE DRAGON NATURALLYSPEAKING 3KLOLSV 6SHHFK 3URFHVVLQJ RIIHU D UDQJH RI 'LJLWDO 9RLFH 5HFRUGHUV IRU HYHU\ QHHG ² EH LW IRU recording notes, conversations, lectures, music, meetings and professional dictation. All models are compatible with Dragon NaturallySpeaking speech recognition software. The HQWLUH UDQJH KDV D VL[ VWDU UDWLQJ IURP 1XDQFH ² WKH KLJKHVW UDQNLQJ DYDLODEOH 7KLV VKRZV WKDW WKH 3KLOLSV 5HFRUGHUV DUH VWDWH RI WKH DUW DQG IHDWXUH Ă&#x20AC; UVW FODVV PLFURSKRQH WHFKQRORJ\ IRU excellent audio input quality.

Tel: 011 887 1056 Email: info@speech.co.za Web: www.speech.co.za

DSB WR 20 WIRE BINDER The DSB Tango Series range of binding machines has been designed for effortless punching ZLWK LWV SDWHQWHG WUDQVPLVVLRQ VWUXFWXUH 7KH :5 ZLUH ELQGHU SXQFKHV VKHHWV DW D WLPH DQG ELQGV SDJHV RQ D SLWFK )HDWXUHV LQFOXGH DQ DGMXVWDEOH HGJH JXLGH IRU VHOHFWLQJ GLIIHUHQW SDSHU VL]HV DV ZHOO DV WKH SDSHU WKLFNQHVV JXLGH ZKLFK DVVLVWV LQ FKRRVLQJ WKH FRUUHFW :LUH HOHPHQW DQG 5HOHDVDEOH 'LHV IRU various types of Punching. However, the biggest feature is the Effortless Punching capability of WKH PDFKLQH PDNLQJ LW HDVLHU IRU MXVW DERXW DQ\ERG\ WR ELQG WKHLU GRFXPHQWV

Tel: 086 111 4407 / 011 7928919 Fax: 011 7929732 sales@aztradingcc.co.za www.aztradingcc.co.za

DSB CB 20 COMB BINDER The CB 20 comb binder is another model from the DSB Tango Series range. Equipped with the effortless punching system and patented transmission structure for easy and effortless punching and binding. ,W SXQFKHV VKHHWV DW D WLPH DQG ELQGV SDJHV (TXLSSHG ZLWK GLVHQJDJHDEOH SLQV IRU different paper sizes as well as a convenient guide for selecting the proper paper comb size.

Tel: 086 111 4407 / 011 7928919 Fax: 011 7929732 sales@aztradingcc.co.za www.aztradingcc.co.za

AVANZA - M1100 SUPERCOIN - MONEY COUNTER â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

Saves time and Labour cost 5HGXFHV ORVVHV GXH WR KXPDQ HUURU Counts and sorts 216 coins per minute Add and Batch function Auto stop when the coin tray is full Total value and quantity per denomination

Tel: 011 248 0300 www.koloksa.co.za

www.shop-sa.co.za

my office magazine

39

SOURCE PRODUCTS HERE A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS BSC Stationery - Treeline PaperGeni Rotunda ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd - Correction Fluid, Glue sticks & Super Glue BSC Stationery - Treeline, BIC, Bostik, Ponal, Pritt, Pentel, Staedtler Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ADHESIVE NOTES 3M SA PTY Ltd - Post-it ÂŽ BSC Stationery - Stick â&#x20AC;&#x2DC;n Notes

40

ART, CRAFT, GRAPHIC AND DRAWING MATERIALS BSC Stationery - Treeline, Pentel, Pilot, Henkel, Bostik, Staedtler, CTP Stationery - A4 coloured poster boards Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint

B BAGS AND CASES BSC Stationery 7UHHOLQH 3HQĂ H[ *RWFKD Staedtler Flip File - Business cases.

Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES BSC Stationery - Eveready Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries

BIN RANGE .URVW 2IĂ&#x20AC; FH 3URGXFWV

BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes BSC Stationery - Treeline, Rexel CTP Donau 'RQDX Ă&#x20AC; OHV DQG VOLGH ELQGHUV A4 poster board Parrot Products - Parrot Comb Binding Machines 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel and GBC W Vos & Co - Renz covers & combs, ringwire BINDING MACHINES AZ Trading - DSB, Neorel %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Parrot Products - Parrot Comb Binding Machines 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - GBC and Rexel ranges W Vos & Company - Renz.

BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards BSC Stationery - Bestboards, Pentel, Pilot, $UWOLQH 3HQĂ H[ CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your VSHFLĂ&#x20AC; FDWLRQ 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - NOBO whiteboards, pinboards, easels and accessories BOOK COVERS CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery %XWWHUĂ \ SDSHU Freedom Stationery Gordonâ&#x20AC;&#x2122;s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut

polythene covers.

Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart BOOKS AND PADS BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books BOXES AND CARTONS %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Bankers Box to Boxes and Cartons CTP Stationery - Archiving Systems 5H[HO 2IĂ&#x20AC; FH 3URGXFWV Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products

C CALCULATORS BSC Stationery - Treeline, Kaiser, Sharp Freedom Stationery Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - IBICO CALENDARS CTP Stationery - Diaries assorted sizes CALLIGRAPHY Max Frank - Artline CANTEEN Kolok - Tea, Coffee, milk etc, 6XQEHDP DSSOLDQFHV &OHDQVXL ZDWHU Ă&#x20AC; OWHUV DQG UHĂ&#x20AC; OOV

Effortless binding with perfect results CombBind C12

CombBind C20

CombBind C340

CombBind C150 Pro

buyersâ&#x20AC;&#x2122; guide CARBON PAPER AND FILMS RBE - NCR Business Books CDâ&#x20AC;&#x2122;S, DVDâ&#x20AC;&#x2122;S AND DISKETTES Kolok - Verbatim, Kenton CLIP BOARDS CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard CLIPS, FASTENERS AND PINS Freedom Stationery - Marlin Grip Binders Essentials, Stephens, Penguin Tidy Files - Filing solution COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Kolok - Verbatim, Kenton .URVW 2IĂ&#x20AC; FH 3URGXFWV Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Pyrotec - Tower computer cleaning range Kolok - ComputerCare COMPUTER CONSUMABLES CTP Stationery )XOO UDQJH RI '21$8 Ă&#x20AC; OHV KMP - for computer consumables Kolok Unlimited - Penguin (Ribbons, Toners, Inkjets,) ,Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels COMPUTER HARDWARE Kolok Unlimited - Blazer UPS systems, Geha (Interactive white boards) CORPORATE STATIONERY & GIFTING Star Stationers and Printers CRAYONS AND CHALKS BSC Stationery - Treeline, BIC, Henkel, Faber Castell, Staedtler Freedom Stationery - Marlin

WireBind W20

MultiBind 230 Comb & Wire

See page 46 for contact details Palm Stationery Manufacturers - Chalks and Crayons Power Stationery-Powerstar

Envelopes, Peel and Seal PaperGeni RBE - Papersmart

D

ERASERS & ERASING / CORRECTION FLUIDS BIC South Africa (Pty) Ltd - Tippex tape, bottle and Pen BSC Stationery - Treeline, BIC, Artline, Faber Castell, Pentel, Pilot, Staedtler, Pritt Freedom Stationery - Marlin Max Frank - Uni Palm Stationery Manufacturers - Tape/Erasers Pentel S.A (PTY) LTD - Hi-Polymer and Ain eraser, correction tape and pens Power Stationery-Powerstar

DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux BSC Stationery - Treeline Freedom Stationery - Marlin .URVW 2IĂ&#x20AC; FH 3URGXFWV Ledger Systems - Falcon Products 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel Eco Range DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand Hortors Stationery - Legal diaries 5H[HO 2IĂ&#x20AC; FH 3URGXFWV 12%2 SODQQHUV UHĂ&#x20AC; OOV and T-card kits South African Diaries - For all your diary needs DICTATION - TRANSCRIPTION Olympus Audio S.A - Digital Voice Recorders, Transcription Kits and Accessories.

Powerhouse Dictation for Philips - Dictation, transcription, meeting recording, mini-tapes, foot pedals, accessories DRAUGHTING AND DRAWING OFFICE SUPPLIES CTP Stationery - A4 Poster Boards

E EMBOSSERS AND ENGRAVING Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec ENVELOPES AND MAILING BSC Stationery - Leo Envelopes, Jiffy CTP Stationery - Commercial envelopes Global envelopes Grafton/Star KZN ENVELOPES Merpak Envelopes - Simplistic, full range of printed and plain envelopes Narayan Wholesaler - Wholesaler of Quality

F FAX ROLL MANUFACTURERS Rotunda FILES AND FILING African Filing Systems 7RS UHWULHYDO Ă&#x20AC; OLQJ and arching products BSC Stationery 7UHHOLQH 0RELĂ&#x20AC; OH CTP Stationery - Full range of quality DONAU brand Flip File ([HFXWLYH GLVSOD\ Ă&#x20AC; OHV H[SDQGLQJ Ă&#x20AC; OHV 'RFXPHQW IROGHUV GLYLGHUV Freedom Stationery (GR 8QLĂ&#x20AC; OH Palm Stationery Manufacturers - Lever arch, 5LQJELQGHU Ă&#x20AC; OHV 0DQLOOD Ă DW IROGHUV Grafton/Star Kolok - Geha (Binding machines) Palm Stationery Manufacturers - leaver arch, ULQJ ELQGHU Ă&#x20AC; OHV PDQLOOD Ă DW IROGHUV Pentel S.A (Pty) Ltd. - Display book Vivid, GRFXPHQW Ă&#x20AC; OH FOLS Ă&#x20AC; OH DQG SUHVHQWDWLRQ Ă&#x20AC; OH 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Prima and Rexel ranges Specialised Filing Systems - Top Retrieval, Archive and Off-Site Tidy Files - Filing solutions

41

FOLDERS BSC Stationery - Treeline, CTP Stationery - DONAU Brand Freedom Stationery - Marlin Palm Stationery Manufacturers 9LHZ Ă&#x20AC; OHV polypropylene & board folders Tidy Files - Specialised

www.rexelsa.co.za ClickBind 15

ThermaBind T400

SOURCE PRODUCTS HERE FORMS - LEGAL AND MISCELLANEOUS Hortors Stationery - complete range of custom, company, miscellaneous, magisterial, etc.

FURNITURE - OFFICE & SCHOLASTIC .URVW 2IĂ&#x20AC; FH 3URGXFWV - accessories 1HZ (UD 2IĂ&#x20AC; FH FF 6SHFLDOLVLQJ LQ DOO RIĂ&#x20AC; FH furniture desks, chairs, credenzas, boardroom tables, etc Reboni Furniture Group - Manufacturing and GLVWULEXWLRQ RI HGXFDWLRQDO DQG RIĂ&#x20AC; FH IXUQLWXUH Specialised Filing Systems - Cabinets, Shelving and Hi-Density

G 42

GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes, Vivid 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - SmartCut and ClassicCut W Vos & Co - Ideal

I

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JANITORIAL Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.

MAILING TUBES CTP Stationery

L LABELS BSC Stationery - Treeline, Tower, Midmadex Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Specialised Filing Systems - Filing Tidy Files - Filing solutions LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System

MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard BSC Stationery Sales - Treeline, Collosso, 3HQĂ H[ $UWOLQH 0D[L 3HQWHO 3LORW %LF Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters 3HQĂ H[ :KLWH ERDUG Ă LSFKDUW SHUPDQHQW markers, highlighters Pentel (Pty) Ltd. 0D[LĂ R ZKLWH ERDUG marker and paint marker Power Stationery - Powerstar MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery-Powerstar

LAMINATING MACHINES

INDEX TABBING AND DIVIDERS 3M SA 3RVW LW Ă DJV )ODJ SHQ DQG KLJKOLJKWHU BSC Stationery - Treeline, Flip File CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Palm Stationery Manufacturers Grip Binders 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel, Mylar and Prima board

INKS KMP - for computer consumables.

Max Frank - Shachihata, Artline 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking.

Laundry.

AZ Trading - DSB, Speedlam, Lamiace %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Kolok - GEHA and Galaxy Parrot Products - Parrot A4 and A3 Laminators 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - GBC and Rexel ranges W Vos & Co - PEAK & Renz.

LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Kolok - GEHA, Penguin laminating pouches and rolls Parrot Products 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - GBC LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc

MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers Ledger Systems - Falcon products

N NUMBERING MACHINES 5H[HO 2IĂ&#x20AC; FH 3URGXFWV Rubber Stamp & Engraving Co - Reiner Dater/ Numberer (manual/electronic), Trodat

O OFFICE ERGONOMICS

LETTER TRAYS .URVW 2IĂ&#x20AC; FH 3URGXFWV

%HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Back/ Wrist/Foot support; Notebook riser stand

Simply faster to the finish...

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Introducing the new line of Fusion Laminators

Fusion 1000L

Fusion 1100L

Fusion 3000L

buyersâ&#x20AC;&#x2122; guide

See page 46 for contact details

5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repititive strain injury) OFFICE FURNITURE ,;$;$ 2IĂ&#x20AC; FH )XUQLWXUH 2IĂ&#x20AC; FH IXUQLWXUH (Desks and Chairs) from reception to CEOâ&#x20AC;&#x2122;S RIĂ&#x20AC; FH OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. 2YHUKHDG Ă&#x20AC; OP transparency, multimedia Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, VFUHHQV DQG UHDU SURMHFWLRQ Ă&#x20AC; OP 3HQĂ H[ 3HQĂ H[ 2YHUKHDG SURMHFWRU SHQV 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - NOBO

Atlantis Clutch, BU4 Clutch BSC Stationery - Treeline, BIC, Pilot, Pentel, Uni, Staedtler, Henkel Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil.

Power Stationery - Powerstar 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades

P

PENCIL SHARPENERS

PAPER AND BOARD Antalis South Africa 2IĂ&#x20AC; FH SDSHU DQG packaging solutions BSC Stationery - Apex Paper - Typek,Rotatrim CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery %XWWHUĂ \ SDSHU Freedom Stationery Grafton/Star Kolok Unlimited - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Power Stationery-Powerstar RBE - Papersmart 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES W. Vos & Co - Ideal PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch,

Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo BSC Stationery - Treeline, BIC, Pilot, Pentel, 8QL 6WDHGWOHU +HQNHO /H[L 3HQĂ H[ Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers 3HQĂ H[ 3HQĂ H[ EDOOSRLQWV DQG UROOHUEDOOV Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS BSC Stationery - Treeline, RBE Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY CTP Stationery +RPH RIĂ&#x20AC; FH DQG SHUVRQDO Ă&#x20AC; OLQJ V\VWHP GLDULHV Grafton/Star

PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to VSHFLĂ&#x20AC; FDWLRQ 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - NOBO planners POINT OF SALE PRINTER ROLLS PaperGeni Rotunda PRINTING Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware) PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATIKMP - For computer consumables.

Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges

43

Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung PUNCHES AND PERFORATORS %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Kangaro BSC Stationery - Treeline, STD, Rexel Freedom Stationery - Marlin .URVW 2IĂ&#x20AC; FH 3URGXFWV Parrot Products - Parrot range of punches Power Stationery-Powerstar 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel

www.rexelsa.co.za Fusion 3100L

Fusion 5000L

Fusion 5100L

SOURCE PRODUCTS HERE R

SCRAPBOOKING 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl

RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid SRO\PHU 7527(& ODVHU HQJUDYHU Ă DVK V\VWHP RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery-Powerstar 3HQĂ H[ - PENFLEX rulers

S 44

SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board

SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery %XWWHUĂ \ Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordonâ&#x20AC;&#x2122;s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut polythene covers.

Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers 3RZHU 6WDWLRQHU\ 3RZHUVWDU 5H[HO 2IĂ&#x20AC; FH Products

The World Leader in Auto Feed Shredding

SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Fellowes Kolok - GEHA entry level and high-end shredders Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel range W Vos & Co - Ideal.

STENCILS Freedom Stationery STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Specialised Filing Systems - Filing Tidy Files - Filing solutions

T TAPES 3M SA (Pty) Ltd. - Brand ScotchÂŽ MagicTM BSC Stationery - Sellotape, Brother Freedom Stationery Palm Stationery Manufacturers TELECOMMUNICATIONS NIKKI Distributors 6LHPHQV RIĂ&#x20AC; FH SKRQHV

SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals

TELEX ROLLS AND TELETEX PAPER

SPIKE FILES Grip Binders

Rotunda THERMAL ROLLS Rotunda

STAMPS, STAMP PADS AND INKS Rubber Stamp & Engraving Co - Trodat, preLQNHG VWDPSV VWDPS DQG Ă&#x20AC; QJHUSULQW SDGV STAPLING MACHINES AND STAPLES %HVZLFN 2IĂ&#x20AC; FH 3URGXFWV - Kangaro BSC Stationery - Treeline, STD, Rexel Freedom Stationery - Marlin .URVW 2IĂ&#x20AC; FH 3URGXFWV Interstat Agencies - Genmes Parrot Products - Parrot range of staplers 5H[HO 2IĂ&#x20AC; FH 3URGXFWV - Rexel range STATIONERY SUNDRIES - SCHOLASTIC BSC Stationery - Treeline, Pritt, Henkel, 6WDHGWOHU 3HQWHO 3LORW %,& $UWOLQH 3HQĂ H[ CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery 0DUOLQ (GR DQG 8QLĂ&#x20AC; OH Palm Stationery Manufacturers - New Wave Power Stationery-Powerstar

STACK SHUT DONE

Auto+ 60X

TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni

TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top UHWULHYDO Ă&#x20AC; OLQJ V\VWHPV Specialised Filing Systems - Total Solution and more Tidy Files &RPSOHWH RQVLWH DQG RIIVLWH Ă&#x20AC; OLQJ solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering

Auto+ 80X

Auto+ 100X | 100M

buyers’ guide

See page 46 for contact details

TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies 5H[HO 2IÀ FH 3URGXFWV - NOBO range

V VISITORS BOOKS/REGISTERS Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers

45

DID YOU KNOW? • The Buyers’ Guide is an affordable way of highlighting your brands while also introducing up and coming new stockists to the trade.

• The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry.

• Contact Wendy to book space on wendy@shop-sa.co.za or Tel: 011 781 0370

www.rexelsa.co.za Auto+ 200X

Auto+ 300X | 300M

Auto+ 500X | 500M

Auto+ 750X | 750M

CONTACT DETAILS HERE 3M

,;$;$ 2IĂ&#x20AC;FH )XUQLWXUH

3YW%DJ ; 5LYRQLD

011 806 2388

Customer Serv: 0800 118 311

African Filing Systems

011 392 3628

Parrot Products ,VDQGR 5RDG ,VDQGR

011 607 7600

debbie@parrot.co.za

,;$;RIĂ&#x20AC;FH#JPDLO FRP

www.parrotproducts.biz

3HQĂ H[

Kemtek Imaging Systems

ZZZ DIULFDQĂ&#x20AC;OLQJ FR ]D

%R[ &LW\ 'HHS

%R[ &KHPSHW

LQIR#DIULFDQĂ&#x20AC;OLQJ FR ]D

labelling@kemtek.co.za

LQIR#SHQĂ H[ FR ]D

Antalis South Africa (Pty) Ltd

Kemtek Imaging Systems - Cape

Pentel S.A (Pty) Ltd

011 688 6000

Box 6893, Johannesburg, 2000

Box 181, Cape Town, 8000

%R[ &URZQ 0LQHV

011 688 6162

PDUNHWLQJ RIĂ&#x20AC;FH#DQWDOLV FR ]D

brenth@kemtek.co.za

www.pentel.co.za

Antalis South Africa (Pty) Ltd - Cape Town

%R[ 7\JHUEHUJ

Antalis South Africa (Pty) Ltd - Durban

%R[ 8PKODQJD

Antalis South Africa (Pty) Ltd - Pretoria

012 379 0060

%R[ 3UHWRULD

Antalis South Africa (Pty) Ltd - Bloemfontein

%R[ %ORHPIRQWHLQ

Antalis South Africa (Pty) Ltd - Port Elizabeth

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg

033 386 2078

033 386 2078

%R[ 3LHWHUPDULW]EXUJ

Antalis South Africa (Pty) Ltd - Botswana

00267 391 2139

%R[ *DERURQH

AZ Trading

Kemtek Imaging Systems - KZN

Powerhouse Dictation

031 700 9363

%R[ :HVWPHDG

031 700 9369

Sandim@kemtek.co.za

Kemtek Imaging Systems - PE

%R[ :HVWPHDG

clinth@kemtek.co.za

Kemtek Imaging Systems - PTA

info@speech.co.za www.speech.co.za

Power Stationery

%R[ 9HUXODP

powersta@netactive.co.za

Pyrotec

PO Box 816, Silverton, 0127

021 787 9600

3YW%DJ ; &DSULFRUQ 6TXDUH

MRKOHWWDW#NHPWHN FR ]D

021 787 9791

tower@pyrotec.co.za

021 709 0190

%R[ 6WHHQEHUJ

011 793 7321

sales@rbe.co.za

021 709 0199

kmppty@iafrica.com

www.rbe.co.za

KMP

RBE Stationery Manufacturers (Pty) Limited

.RORN 8QOLPLWHG +HDG 2IĂ&#x20AC;FH

Reboni Furniture Group

%R[ -RKDQQHVEXUJ

LQIRMKE#NRORNVD FR ]D

086 627 7737

Kolok Unlimited - Cape Town

www.reboni.co.za sales@reboni.co.za

Redfern Print Services - Cape Town

%R[ 5RJJHEDDL

%R[ 0LOQHUWRQ

021 297 2799

infoctn@koloksa.co.za

sales@redfern.co.za

Kolok Unlimited - Durban

Redfern Print Services - Durban

%R[ 5LYHUKRUVH 9DOOH\ (DVW

GEQRIĂ&#x20AC;FH#UHGIHUQ FR ]D

infodbn@koloksa.co.za

www.redfern.co.za

Kolok Unlimited Polokwane

Redfern Print Services - Johannesburg

www.aztradingcc.co.za

%R[ /DGDQQD

%R[ &URZQ 0LQHV

011 792 9732

sales@aztradingcc.co.za

infopol@koloksa.co.za

011 837 8917

MKERIĂ&#x20AC;FH#UHGIHUQ FR ]D

%HVZLFN 2IĂ&#x20AC;FH 3URGXFWV

Kolok Unlimited - Port Elizabeth

5H[HO 2IĂ&#x20AC;FH 3URGXFWV

%R[ 6RXWKGDOH

%R[ 1RUWK (QG

011 226 3300

011 680 2166

info@beswick.co.za

infope@koloksa.co.za

011 837 2781

BIC South Africa (Pty) Ltd

Kolok Unlimited - Namibia

www.rexelsa.co.za admin@rexelsa.co.za

Rotunda

32 %2; ,QGXVWULD

%R[ $XVVSDQQSODW] 1DPLELD

%R[ 0DLWODQG

0DUDLVEXUJ 5RDG ,QGXVWULD

valne@kolok.com.na

rotunda@iafrca.com

BSC Stationery Sales

Kolok Unlimited - Nelspruit

Royce Imaging Industries

%R[ %UDNSDQ

%R[ :KLWH 5LYHU

www.royceimaging.co.za

sales@treeline.co.za

infonel@koloksa.co.za

sales@royceimaging.co.za

CTP Stationery

Kolok Unlimited - Bloemfontein

5XEEHU 6WDPS (QJUDYLQJ &R +HDG 2IĂ&#x20AC;FH

%R[ ,QGXVWULD

PvtBag X01, Brandhof, Bloemfontein

%R[ :HQG\ZRRG

VDOHV#YHUVDĂ&#x20AC;OH FR ]D

infobfn@koloksa.co.za

trodat@rse.co.za

Empire Toy & Stationery

Kolok Unlimited - Botswana

Rubber Stamp & Engraving Co - Cape Town

%R[ ([FRP

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

empire@netactive.co.za

00267 317 0762

clemencem@vbn.co.bw

Flip File

.URVW 2IĂ&#x20AC;FH 3URGXFWV

%R[ &ODUHLQFK

DVKO\#Ă LSĂ&#x20AC;OH FR ]D

Freedom Stationery - Johannesburg

%R[ :HQG\ZRRG cpt@trodat.co.za

Rubber Stamp & Engraving Co - Durban

011 626 2067

%R[ *DUGHQYLHZ

%R[ :HQG\ZRRG

011 626 2912

sales@krost.co.za

031 266 1082

dbn@rse.co.za

KZN ENVELOPES

South African Diaries

%R[ +DOIZD\ +RXVH

3 2 %R[ 5RVVEXUJK

%R[ &DSH 7RZQ

gpsales@freedomstationery.co.za

info@kznenvelopes.co.za

phoneyman@sadiaries.co.za

Freedom Stationery - Cape Town

Staedtler SA (Pty) Ltd

Ledger Systems

6LOYHUVWRQH 5G .LOODUQH\ *DUGHQV

%R[ 6RXWKGDOH

www.staedtler.co.za

cptsales@freedomstationery.co.za

info@ledgersystems.co.za

admin@staedtler.co.za

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Max Frank

Specialised Filing Systems

%R[ 0DQGLQL

011 921 1811

%R[ ,VDQGR

sales@freedomstationery.co.za

sarah.schoeman@tigerbrands.com

Freedom Stationery - East London

%R[ :HVW %DQN

elsales@freedomstationery.co.za

Global Bag And Sportswear Manufactures

Maynards - Olympus Audio S.A / Olivetti Distributors

0860 00 1922

ZZZ VSHFĂ&#x20AC;OLQJ FR ]D

Star Stationers and Printers

sales@maynards.co.za

luke@starstat.co.za

www.maynards.co.za

www.starstat.co.za

Merpak Envelopes

Technical Systems Engineering

3 2 %R[ 'DOEULGJH

011 719 7700

sales@merpak.co.za

%R[ 1RUWKULGLQJ

www.globalbags.co.za

www.merpak.co.za

011 708 1799

sales@tse.co.za

Global Envelopes

Tidy Files

Narayan Wholesaler

envelopes@absamail.co.za

www.envelopes.co.za

Gordonâ&#x20AC;&#x2122;s Productions

narayantextiles@gmail.com

ZZZ WLG\Ă&#x20AC;OHV FR ]D

Topmark

1HZ (UD 2IĂ&#x20AC;FH FF

6XLWH 3YW%DJ ; .ORRI

Box 10383, Lenasia, 1821

MDFTXLH#JRUGRQV FR ]D

NXEDQ#QHZHUDRIĂ&#x20AC;FH FR ]D

Tower (Division of Pyrotec) - Cape Town

Grafton/Star Paper Products

Nikki - Cape Town

info@topmarksa.com

021 787 9600

011 262 0777

%R[ %HUJYOHL

0860 006731

cpt@nikki.co.za

021 787 9791

011 262 0780

sales@graftonpaper.co.za

www.nikki.co.za

Tower (Division of Pyrotec) - Johannesburg

Grip Binders

Nikki - Durban orders@tigerpaper.co.za

Hortors Stationery

3YW%DJ ; &DSULFRUQ 6TXDUH

011 611 1820

/HSXV 5G &URZQ 0LQHV

0860 006731

dbn@nikki.co.za

tower@pyrotec.co.za

www.nikki.co.za

Tower (Division of Pyrotec) Durban

Box 1020, Johannesburg, 2000

Nikki - Johannesburg

031 701 0192

%R[ 3LQHWRZQ

orders@hortors.co.za

0860 006731

MKE#QLNNL FR ]D

tower@pyrotec.co.za

www.nikki.co.za

Tribe %R[ +DOIZD\ +RXVH

Impala Vuwa Stationery Manufacturers

Box 389, Ladysmith, 3370

Nikki - Pretoria

-KE

impalastat@mweb.co.za

0860 006731

pta@nikki.co.za

&SW

www.nikki.co.za

9HUVDĂ&#x20AC;OH

Impression Management

DBN 031 777 1222

www.impression.co.za

Nor Paper

-+%

sales1@impression.co.za

011 011 3900

&37

Ink Spot Suppliers

sales@nor.co.za

Optiplan a division of Waltons info@inkspotsuppliers.co.za

Interstat Agencies - Durban

Pencil Park, Croxley Close, Herriotdale

rcurrin@gp.waltons.co.za

%R[ 'XUEDQ 1RUWK

interstat@mweb.co.za

%R[ ,QGXVWULD

VDOHV#YHUVDĂ&#x20AC;OH FR ]D

W. Vos & Company

www.wvos.co.za

info@wvos.co.za

www.palmstat.co.za

PaperGeni

%R[ &KHPSHW

011 011 3900

info@papergeni.co.za

Capetown@interstat.co.za

www.papergeni.co.za

Paper World

%R[ *UHHQDFUHV

info@paperworldsa.com.

pe@interstat.co.za

www.paperworldsa.com

my office magazine

viran@palmstat.co.za

Interstat Agencies - Port Elizabeth

tribe@global.co.za

Palm Stationery

Interstat Agencies - Cape Town

46

Vol 98 - April

2014

win this Write in and stand a chance to win one of the fabulous prizes on offer below. Send your contact details to competitions@shopsa.co.za with either â&#x20AC;&#x153;Wrappzâ&#x20AC;? or â&#x20AC;&#x153;Adapt to Changeâ&#x20AC;? in the subject line

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You can also select images from their online gallery.

Wrappz offers companies the perfect branding opportunity with their premium vinyl skins. Brand managers need to ensure their brands are top-of-mind every day. Laptops, tablets and smartphones are present in meetings and act as visible marketing tools. Wrappz removable adhesive covers customise, brand and protect phones, iPods, Kindles, laptops, iPads, game consoles and more.

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Two lucky readers stand the chance to win an online Personal Productivity and Time Management course, valued at R1 500 each

The course material and supporting practical worksheets are in English. The course takes place over a six-week period and requires an investment from the participating individual of approximately one hour per week.

All correspondence takes place via e-mail, so you donâ&#x20AC;&#x2122;t need any fancy equipment, a lot of bandwidth or a highVSHHG ,QWHUQHW FRQQHFWLRQ During the course the following seven modules are covered: â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

0RGXOH ,QWURGXFWLRQ 0RGXOH 3HUVRQDO HIĂ&#x20AC; FLHQF\ PDGH VLPSOH 0RGXOH 5HGXFLQJ ZDVWHIXO DFWLYLWLHV 0RGXOH (OLPLQDWLQJ SURFUDVWLQDWLRQ 0RGXOH *HWWLQJ RUJDQLVHG ZLWK 6 Module 6 - Tools to optimise your time Module 7 - Continuous improvement

,Q DGGLWLRQ WKUHH OXFN\ UHDGHUV FDQ ZLQ WKHLU FKRLFH RI DQ\ one of the Adapt To Change online products.

View the full range of online products at www.adapttochange.co.za/products-page

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Elize Engelbrecht www.shop-sa.co.za

my office magazine

47

punchline

Tickle my fancy Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@ shop-sa.co.za with Punchline in the subject line

Win

7KH 5H[HO /DPLQDWRU LV IDVWHU WKDQ FRPSHWLWRU PDFKLQHV WDNLQJ MXVW VHFRQGV WR ODPLQDWH D VWDQGDUG $ SRXFK RU SRXFKHV SHU KRXU ZLWK DQ DGGLWLRQDO cold setting for heat sensitive documents. Other features include: â&#x20AC;˘ Automatic switch off after 30 minutes of inactivity. â&#x20AC;˘ Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free Ă&#x20AC; QLVK â&#x20AC;˘ ,QFRUSRUDWHV 6XUH)ORZÂ&#x152; 7HFKQRORJ\ WKDW UHGXFHV MDPPLQJ VLJQLĂ&#x20AC; FDQWO\ IRU VWUHVV IUHH ODPLQDWLQJ DQG maximum productivity â&#x20AC;˘ /DPLQDWHV XS WR $ VL]H LQFOXGLQJ ,' FDUGV QRWLFHV DQG FHUWLĂ&#x20AC; FDWHV â&#x20AC;˘ Modern, compact design is easy to move around and VXLWV PRVW RIĂ&#x20AC; FH DQG KRPH HQYLURQPHQWV â&#x20AC;˘ Single touch button interface: simple to use, no previous experience required â&#x20AC;˘ Three heat settings â&#x20AC;˘ $FFHSWV [ PLFURQ LQ WRWDO SRXFKHV [ PLFURQ LQ WRWDO DQG [ PLFURQ in total).

WIN ME WINNING CAPTION MARCH ISSUE Winning Caption: â&#x20AC;&#x153;You asked for a purring shredderâ&#x20AC;Śâ&#x20AC;? â&#x20AC;&#x201C; Mitchell of Deans.

48

my office magazine

Vol 98 - April

2014

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