Vol 98 issue 12 2014 by My Office

DECEMBER 2014 R50. inc My Office Magazine www.facebook.com/shopsa.ZA

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THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

EXECUTIVE PENS: A TOUCH OF CLASS RAMP UP YOUR REVENUE STREAM

END-OF-YEAR DATA BACKUPS DIGITAL MARKETING MUSTS 18421 BIC My Office Front Cover Strip R.pdf

2014/11/21

4:04 PM

Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month. PUBLISHER Rob Mathews - robm@icon.co.za Kathy Gibson - kathy@futurewave.co.za EDITOR Mercédes Westbrook - mercedes@shop-sa.co.za CUSTOMER RELATIONSHIP MANAGER Wendy Dancer - wendy@shop-sa.co.za NATIONAL OFFICE Design and Layout: Vanessa Bentley New Membership: Rachel Skink Reception: Ruth Montsho Johannesburg Office PO Box 3226, Parklands, 2121 6 Edward Street, Kensington B, Randburg, 2194 Tel: + 27 11 781 0370 Fax: + 27 11 781 2828 Email: info@shop-sa.co.za Website: www.myofficemagazine.co.za Cape Town Office PO Box 48431, Kommetjie, 7976 Tel: +27 21 780 1209 Cel: +27 78 970 7633 Email: info@shop-sa.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@ shop-sa.co.za. Publication cannot be guaranteed

Vol 98 | December 2014 www.myofficemagazine.co.za/ | www.facebook.com/shopsa.za

NEWS

04 | GO FIGURE WITH FACTS Stats to study, analyse, interpret and present 06 | FINANCIAL BYTES Facts and figures from the business world 34 | INDUSTRY NEWS Industry-related news and trade business announcements 36 | ECO PAGES A green sustainability update, sponsored by Mondi

EXECUTIVE PENS: A TOUCH OF CLASS

An executive pen is a symbol of status and prestige

SALES SAVVY

08 | MAYDAY! MAYDAY! Aki Kalliatakis wonders why companies don’t support their customers during a crisis 27 | JAN/SAN: A DEEP CLEAN Start the new year in a clean working environment

BUSINESS SAVVY

10 | LABOUR LAW: EMPLOYER RIGHTS DURING STRIKES 31 | SCHOOL FURNITURE Dr Ivan Israelstam examines the rights of Comfortable furniture is important for improved companies when it comes to strikers blockading concentration their premises 47 | NEEDFUL THINGS: FESTIVE GIFTING 12 | REALITY CHECK IDEAS Gavin Moffat looks at how many businesses Stuck for present ideas this Christmas? Try any stretch the truth – and believe their one of these new product ranges exaggerations 19 | HOW TO SELL: RAMP UP THE REVENUE While the holiday season represents the busiest time of year for some businesses, for others it is a time of low income 24 | IT FOCUS: DATA DEPENDABLE The end of the year is the perfect time to assess backup solutions

RETAIL SAVVY

and is subject to space and the editor’s

SPECIAL FEATURES

discretion. THE LEGAL BIT Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by

Member of the Audit Bureau of Circulation

Office paper sponsored by

Published by

FUTURE WAVE

MEDIA

RETAIL SAVVY From shelf to till, retailers are the custodians of both manufacturers’ product and consumer rights

21 | THE HIGH COST OF LOW PRICING A follow-up article on the practice of loss leader pricing 26 | THE ONLINE MARKETING APPROACH Stay relevant and front-of-mind with a digital marketing strategy 30 | ARTS AND CRAFTS: CREATIVE FUN FOR CHRISTMAS Toy kits and DIY children’s gift ideas

IN EVERY ISSUE 03 32 33 38 40

| | | | |

EDITOR’S LETTER CRIME ALERT WEB BUTTONS PRODUCT SHOWCASE BUYERS’ GUIDE my office magazine

PRINTED BY Colorpress (pty) ltd.

editor’s letter

Deck the retail halls

amed the “silly season” for a reason, the back to school and festive shopping season will be fraught with high traffic volumes, last minute buyers, queues and security issues. This is a time for calm and focus, when retailers need to run a tight ship with extended hours and promotions to attract shoppers.

Despite constrained budgets brought on by the past year’s economic instability, the peak season will stretch all the way into the new year, with January’s return to school and office promising a sales boost. Retailers will want to make every day count as they sell, sell, sell. Retail outlets need to prepare ahead of time to ensure that staff are capable

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of handling all aspects of the sales process. This includes an understanding of the Consumer Protection Act and the parameters of the law surrounding the purchasing and returning of items. We delve into this on page 18. Bricks-and-mortar stores will also see the need to extend their market to new arenas. On page 26 we discuss the advantages of multi-channel marketing and an online presence. For those enterprises and industries which operate with an end-of-year shut down period, this will be the perfect time to assess maintenance needs, implement data backup plans and system migrations, and discuss disaster recovery programmes. Turn to page 24 for some pointers on data backup. Another opportunity the shutdown period provides is time to have offices deep cleaned (see page 27). Our lead feature on page 14 looks at luxurious executive pens. While a

pen can be an ordinary, everyday item, executive pens communicate power, style and prestige. Following on from our November issue’s international comment on loss leader pricing, we offer local industry feedback on page 21. Readers are invited to send their comments and opinions to editor@shop-sa.co.za. Our arts and craft feature on page 30 looks at new ranges of children’s DIY craft kits, while our Needful Things feature on page 47 looks at consumables available for the gifting market. Wherever you may find yourself this holiday season, may you enjoy all it has to offer as you usher in a new year full of potential. If you are travelling this festive season, please do drive carefully!

s e d é c r e M

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data & digits

Go figure with facts We give you stats to study, analyse, interpret and present

From 2013 to 2018, Cisco anticipates that mobile traffic growth will be double fixed traffic growth in South Africa, and that there will be 40-million mobile users by 2018 - up from 38-million in 2013. According to the GSMA Mobile Economy 2014: Sub-Saharan Africa, unique mobile subscribers in the region are set to pass the half-billion mark by 2020.

A carbon tax rate of R120 per tonne of CO2, increasing at 10% per annum, originally set to be implemented from 1 January 2015 to 31 December 2019 has been postponed until 2016 to allow for further consultation.

According to ISSafrica.org, crime is on the increase: • Truck hijacking is up 5,1% from 943 incidents (2012/2013) to 991 (2013/2014); • Robbery (non-residential) is up 13,7% from 16 377 incidents (2012/2013) to 18 615 (2013/2014); • Bank robbery is up 200% from seven incidents (2012/2013) to 21 (2013/2014); and • Cash-in-transit robbery remains stable 145.

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Capital expenditure over the next seven years (2014 to 2020) is forecast to total around $97-billion as operators accelerate investments in order to meet rising demand for mobile data services.

One of the key findings of the 2014 Sage Business Index reveals that 65% of South African businesses expect their turnover to grow by an average of 4,9% over the next year. 51% of South African businesses say their headcount will increase in the next 12 months, while only 12% say they plan to reduce staffing levels. Over 41% of businesses surveyed say they do business in countries outside their own, stating that exports account for 17% of their turnover on average. South Africa’s vibrant SME sector is predicted to lead the charge in creating the new jobs required to stimulate the South African economy in years to come.

Vol 98 - December 2014

financial bytes

Creditors want Ellerines wind-down

Blackouts cost SA R300bn

Creditors of the Ellerines furniture business of the failed African Bank have overwhelmingly voted for a gradual wind-down of the company, avoiding an immediate liquidation. Around 99% of the votes cast by creditors at a meeting were in favour of “business rescue”, a plan that will see the company wound down over the next few months, says Ellerines administrator Leslie Matuson. Ellerines has received an offer for its Africa business worth around R400-million. Ellerines was forced into business rescue, which allows for temporary protection from creditors, after parent African Bank Investments cut its funding earlier this year. Ellerines is reported to owe creditors R1,3-billion, with nearly half of that to major lenders including FirstRand and Standard Bank African Bank was itself rescued by the SA Reserve Bank after being hit by waves of bad debt as its core market of lowincome borrowers failed to repay their loans.

Blackouts have cost South Africa as much as R300-billion since 2008, according to economist Dawie Roodt of The Efficient Group, reports the Sunday Times. Roodt says this figure does not include the recession in the second half of 2009. In Roodt’s view, Eskom’s problems have cost SA as much as 10% of potential economic growth. Fin24 reported last week that business confidence in South Africa fell to 88.8 in October from 89.2 in September, reflecting uncertainty as the economy tries to deal with domestic and global headwinds. “The challenge to improving business confidence is for the private sector to be convinced that the economy is entering a new era of economic growth,” said the South African Chamber of Commerce and Industry (Sacci) in a statement.

8% wage hikes unsustainable South Africa’s struggling economy cannot sustain current wage settlements of around 8%, which are also a threat to jobs, says Reserve Bank Governor Gill Marcus. “Settlements tend to be around 8%; that’s still too high if you are looking at sustainability. One of the consequences that I think is of great concern is ... increased unemployment,” she says.

Moody’s downgrades SA Credit rating agency Moody’s Investors Service has downgraded South Africa’s credit rating one notch from Baa1 to Baa2, while also revising the credit outlook from negative to stable, says the National Treasury. Moody’s decision keeps South Africa’s rating in investment grade. “Government notes Moody’s decision and recognises that economic growth has slowed down and there is a need to implement growth-inducing initiatives. The Medium Term Strategic Framework prioritises initiatives that will boost investment, including major projects in rail, energy and ports. “Furthermore, focus in the medium-term will be on accelerating the structural changes that are already underway and whose impact will support economic growth,” says Treasury. The rating agency says the investment grade rating was a reflection of several factors including highly advanced infrastructure compared with most other emerging markets, and institutions - most notably the judiciary - that are stronger than many of its peers. Source - www.bizcommunity.com

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Massmart gets Kenyan go-ahead Attempts to derail Massmart’s purchase of a Kenyan supermarket chain, Naivas, have collapsed, opening the way for the Walmart-owned company to advance into the rest of the continent. Negotiations leading to Massmart’s purchase of a 51% stake in Naivas will be restarted, following the dismissal of a petition that sought to stop the deal. Massmart and Naivas confirmed last year that they had entered into talks over the buyout but those discussions were scuttled when the petitioner went to court. Massmart’s Africa director Mark Turner says the company was still interested in investing in Kenya. The retailer is expected to open a Game store - its first in Kenya. Kenya’s retail sector is growing steadily with rising incomes, buoyed by the fast adoption of “shopping mall culture”. Source: Financial Mail

Rand slips as China slows imports China, the world’s top commodities buyer and a key export destination for South Africa, is set to place tariffs on a range of imported raw materials as domestic growth continues to cool. By Friday 14 November, the rand was 0,25% softer at R11.2380 to the dollar, reversing a firmer move in the previous session after September mining output surprised the market with a 5,3% expansion. Market watchers expected rand buyers to book profits ahead of a spate of off-shore data releases. “South Africa’s currency will likely trade in a tight range in the run-up to euro zone GDP growth and US retail sales data on Friday,” NKC Independent Economists said in a note. Government bonds were flat, with the yield on the benchmark issue due in 2026 unmoved at 7,885%. Source: Reuters

Vol 98 - December 2014

Original HP Supplies work exceptionally. Just like you. Original HP Supplies are proven to be more reliable than non-original alternatives1, and deliver unmatched quality for the most professional looking prints.

Call 0861 266 266 Visit www.koloksa.co.za From a 2012 EMEA Photizo Group/Lyra Research study, commissioned by HP. Results based on a total of 1050 HP monochrome and 1050 HP Color LaserJet users who have used both Original HP and non-HP toner cartridges. Results are the average of both user groups, and are weighted by proportion of monochrome and color devices in the EMEA market. Study was conducted in DE, FR, IT, PL, RU, TR and the UK. For details, go to photizogroup.com/information-hub. From a QualityLogic 2010 study commissioned by HP comparing Original HP LaserJet Monochrome print cartridges with nine brands of non-HP toner cartridges available in Europe, Middle East and Africa for the HP LaserJet P1505 and P4015 printers, HP 36A and 64A. For details, see qualitylogic.com/EMEAmonotonertest.pdf. A Buyers Laboratory Inc. 2013 study commissioned by HP compared Original HP ink cartridges (21, 21XL, 22, 22XL, 56, 57, 140XL, 141XL, 300XL, 350, 350XL, 351, 351XL) with on-average performance of refilled and remanufactured cartridges sold in EMEA. Details: buyerslab.com/products/samples/HPInkjet-Cartridges-vs-EMEA-Refilled-Cartridges.pdf

marketing savvy ACKNOWLEDGMENT AKI KALLIATAKIS

Mayday! Mayday! Why don’t companies support their consumers during a crisis?

love watching war movies where pilots in burning planes scream, “Mayday! Mayday!” into their microphones just before crashing deep in enemy territory.

The next shot is one where the rescuers scramble to save the lives of their distressed companions, encountering many obstacles and grave danger before the good guys win in the end - with a few of them getting medals for bravery. I occasionally fantasise that one day some businesses will do the same for me. All I will have to shout is “Mayday! Mayday!” and a group of employees that represent the best they have to offer come and save me from my troubles. This is where the fantasy ends, of course, because what most companies do is send the A-team to save themselves and protect the company. There is a small glimmer of hope, however. Amazon recently added a new feature to their Kindle Fire – literally called

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Mayday – which gives all users instant access to an Amazon customer service representative via video chat, on the tablet. The average response time during Christmas last year was just nine seconds. The Mayday feature, which is free and available 24 hours a day every day of the year, is apparently Amazon’s attempt at instantly quashing frustration with its products. Amazon’s reps can’t see you when you request Mayday help, but they can see what’s on your Kindle display, highlight portions of the screen, and communicate with you via voice chat. That means you don’t even have to get up from where you are reading to make a call. Maybe I haven’t been exposed enough, but I have never heard of such a phenomenal response from any business, never mind an IT one. A number of the more well-known companies pride themselves on being able to support customers, but fall short of the mark when faced with the task. Even the casualty unit at large private hospitals can keep you waiting for most ailments. I’m sure there must be some

companies in our country that have a similar SWAT-team response, but nobody has told me about them. Avis comes close, and the support centre at Dial-aNerd has helped me out of a few tight spots on the telephone. I think I’ve figured out why support in a crisis happens in the military, but not in corporations. It’s nicely put by Simon Sinek in his book Leaders Eat Last. In most armies, he concludes, we give medals to people who are prepared to make a sacrifice for others, so that those others may gain something. In business we give medals to those who sacrifice others so that they may gain. Maybe this basic philosophical value choice is where it all falls apart. I once saw and saved a Facebook quotation I’m sad to say I cannot remember who the author was. It said, “Your job is not to judge. Your job is not to figure out if someone deserves something. Your job is to lift the fallen, to restore the broken, and to heal the hurting.” I cannot think of a better job description for everyone who works in a company.

Vol 98 - December 2014

labour law ACKNOWLEDGMENT DR IVAN ISRAELSTAM

Employer rights during strikes Companies need to know their rights when it comes to strikers blockading their premises

he threat of strikes has become a permanent reality in South Africa. Strikes are normally accompanied by picketing, which easily develops into violence and blockades.

Unions have succeeded in entrenching their right to picket and employers are scrambling to protect themselves from the damage that pickets can cause. Many employers have sought to enter into picketing rules with unions and/or employees in order to ensure that pickets are peaceful and are not obstructive to the business. However, these agreements are often flawed and, more often, are not adhered to. Section 17 of South Africa’s Constitution recognises the right to picket. Section 69 of the Labour Relations Act (LRA) gives employees the right to picket within certain constraints. However, the LRA does not go into any detail as to the rules of picketing. It is therefore a positive move that an official Code of Good Practice: Picketing has been issued in terms of section 203 of the LRA. While this document is only a code and not a statute, arbitrators and judges are required to refer to it when making their decisions. Therefore, parties are warned that they will deviate from the code at their peril. The purpose of the picket may be to: • Encourage non-striking workers to support the strike or oppose the lock-out; • Influence members of the public not to do business with the employer; and

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•

Dissuade replacement employees from working. While picketing itself is not illegal, strikers and employers should note that: • The picket must be authorised by a registered trade union. • Only members and supporters of the trade union may participate in the picket. • The purpose of the picket must be to demonstrate peacefully in support of a strike or in opposition to any lock-out. • The picket may only be held in a public place outside the premises of the employer or, with the permission of the employer, inside its premises. Such permission may not be unreasonably withheld. • Where the picket is in support of a strike, that strike must be a protected strike in order for the picket itself to be protected. • Disruption by picketers of the employer’s business could result in dismissal. In the case of CEPPWAWU & others versus Metrofile (2004, 2 BLLR 103) the employees went on strike due to a wage dispute. The strikers blockaded one of the entrances to the employer’s premises contrary to the terms of a picketing agreement. The employer obtained an interdict against the blockade but the strikers refused to lift the blockade. The employer then notified the shop stewards of a disciplinary hearing for the strikers. The shop stewards refused to accept the notices of the hearing and about 60 employees were found guilty in absentia. Most of the strikers were dismissed but a

few were given final warnings. The Labour Court found that the dismissals were substantively fair (i.e. the reason for the dismissals was fair) but were procedurally unfair. The Labour Appeal Court differed with the Labour Court. It found that the dismissals were procedurally fair but that the decision to dismiss some strikers and not others was inconsistent and therefore substantively unfair. This decision was based on the fact that, while both groups of strikers had been guilty of the same misconduct, only some had been dismissed. The picketing code states that the trade union and the employer should seek to agree to picketing rules before the commencement of the strike or picket. This is normally done via a collective agreement which needs to be very expertly worded to cover all eventualities and to comply with the provisions of the LRA and code of good practice. The registered trade union must appoint a convenor and marshals to oversee the picket. The convenor must be an official or member of the union who should have a copy of the picketing regulations in their possession at all times in order to ensure the picket is conducted peacefully. The sheer number of requirements attached to picketing, the differing views on the issue in the courts and the cost of errors make it clear that employers should not react to picketing without obtaining expert legal advice. The moment a strike commences, especially if strikers are implementing blockades or other unacceptable acts, the employer needs to bring in the very best labour law strategist available.

Vol 98 - December 2014

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Working for you

online landscape ACKNOWLEDGMENT GAVIN MOFFAT

Reality check Many businesses stretch the truth – and believe it

o you have someone around you that is blunt, doesn’t pull punches or that asks you the questions that keep you honest? If you’re a manager with direct reports or an MD or CEO, do you have a peer-to-peer or 360 degree review and feedback process?

If you don’t have these little rays of honesty, then you may be spending some of your time riding the rollercoaster of misguided self-belief. An honest reality check would be an excellent addition to your day. Healthy feedback keeps you focused on measurable success and from making the mistake of believing only the positive stuff. My wife has been a judge on a number of different panels, and a significant

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percentage of entrants are either trying to pull a fast one by exaggerating what they do or have done, or they are genuinely enamoured with the size of their “success”. Part of the problem is how they stretch credulity and have complete faith that they will be believed. I find it off-putting to deal with people, or companies, that stretch the truth - even a little. Don’t fool yourself: there’s no such thing as a “little white lie”. Companies advertising outlandish claims of being the best, the quickest, the fastest or the cheapest, while making sure information is not available for public consumption, are the stretching the truth. How often have you heard a story that rings a bell because you are fairly sure that you were there at the time, but the story seems to have morphed into something else? Tall stories. Exaggerations. Hyperbole. Embellishment. Amplification. Boasting. No one trusts someone that they can’t trust. If you tend towards exaggeration or overstated facts and figures, or are prone to making the fish in your stories this big,

then you face a number of challenges to your credibility. We are living in a space where factchecking is an industry. There is a Web site where teachers can go, post copies of their students work and check them against tens of thousands of other works, all in an attempt to identify plagiarism. We can revisit what you said 10 years ago because Google does not forget. Social media means that even the slightest attempt to pull the wool over the eyes of others can be exposed on a very public stage - and you will be judged harshly. Ask brands like BP and Cadbury’s, who have treated their consumers with just a degree of disdain - and suffered the consequences with share price knocks and global boycotts of their products. Instead of shying away from those that are direct, honest, blunt or interested in providing constructive feedback, embrace them. They probably have a great deal of value to offer you, and you may be saved from believing that you are a legend in your own lunchtime.

Vol 98 - December 2014

executive pens ACKNOWLEDGMENT www.therichest.com, , www.jckonline.com

A touch of class An executive pen is a symbol of status and prestige

he pen is mightier than the sword, as the saying goes. It is easy to believe when you consider that pens are used everywhere from preschools to presidential offices. Nothing is more impressive than using a fine, executive pen when signing multimillion rand contracts, high court orders or business mergers.

From bespoke stores to stationers and even jewellers, high-end executive pens sell consistently – irrespective of the world’s financial position. They provide an exclusive, profit-making, traffic-building luxury gift item in any store. Handcrafted writing instruments are not only functional, but they can also be accessories, status symbols, lifestyle statements and collectors’ items. According to the Writing Instrument Manufacturers Association, luxury pens are a thriving $2-billion market in the US. Revenue has grown by 70% in the past decade, with fountain pens and rollerball

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pens comprising one of the market’s fastest-growing segments. Montegrappa says jewellers alone account for 20% of its US business. The luxury pen revival was spurred in the 1980s by collectors, who would pay $50 000 or more for mint-condition vintage pens. That led to annual run of limited edition pens, starting in the early ’90s. Most upscale brands now produce one or more limited edition a year. Pens also have a place in history, such as when an important piece of legislation is signed. For example, 22 different pens were used when US President Barack Obama signed the health care bill. The White House now has 22 historical artefacts to give away as souvenirs or keepsakes to supporters of the bill. In time, these pens will command a high price. Just like a fine watch, an executive pen is both a status symbol and a reaction to the computer age. Cartier’s Robert Filotei calls it “the nostalgia factor” – a yearning for simpler times and quality products that hold their value. Any professional in the business world desires a fine pen, just as they would a top-end computer or a fancy car.

There is a pen to suit every taste, with a wide range of styles on offer from local suppliers of brands such as Cross, Parker, Lamy and Waterman. There are two types of executive pens, based on writing tip. A fountain pen features an ink reservoir that feeds ink to the nib. A rollerball pen uses a ball-and-housing tip and free-flowing ink refills. The size of the barrel shaft will also vary and there is a design to suit every hand size. The nib of an executive pen is available in different widths for different types of strokes. Manufacturing materials include diamonds, white gold, 18 carat yellow gold, sterling silver, precious metals, steel, exotic wood, bamboo, carbon fibre and lacquer. When selling a fine pen, sales executives need to share the item’s exclusivity and quality. While the pen will automatically fulfil a function, there is an allure surrounding items of distinction and individuality. Pens can be further customised with the addition of a birthstone or a personalised engraving. Luxury pens make ideal gifts for graduates, young professionals and Vol 98 - December 2014

The Emblem of Excellence in Writing Inspired by 125 years of revolutionary history, PARKER revives three of its most historical colours of the emblematic Duofold. Created in 1921, Duofold continues to be the flagship of PARKER and is seen by collectors as an icon of fine writing pens. The release of these historical colours revives the same avant-garde spirit of modernity today as it did when Duofold was originally released, the collection embodies the modern mood and visionary spirit that makes PARKER beloved worldwide.

executive pens milestone birthdays. They also make for sophisticated corporate awards, and can be kept as heirlooms for future generations. Pens of this nature come with guarantees and warranties to back up their craftsmanship.

For those who prefer to appear hightech, there are digital versions available. Today’s digital pens come with Bluetooth and optical devices. They record what the user is writing, and automatically transmit it to a PC via wireless technology. The Yoropen is another version of the

executive pen that has been designed for left-handers. With a rubber tripod grip, the barrel can be rotated to match the user’s grip so that pen tip and paper work at the optimum angle. This ensures that the fingers do not obstruct the user’s field of vision.

Italian glamour Montegrappa, Italy’s oldest pen maker, was founded in 1912. The company manufactures fine writing implements in the same historic building on the bank of the River Brenta. Their highly desirable pens have attracted some notable collectors, including former French president Nicolas Sarkozy, Pope John Paul II, Michael Jackson, Michael Schumacher and Naomi Campbell.

French sophistication Balmain Paris pens are sleek pens designed as a tribute to legendary French fashion designer, Pierre Balmain. These pens uphold the ideas of elegance that Balmain held in such high regard. It is popular as corporate gift in South Africa.

German engineering Montblanc is a German manufacturer of luxury pens with a 108-year history. “For me, luxury products are a promise that you will still love the product in 10, 20 or 30 years; where you receive a Montblanc item as a gift, you will appreciate and love the person who gave it to you to show how much this person respects, appreciate or loves you,” says Montblanc CEO Lutz Bethge. “It is our most important task to nurture this trust in our brand and our products. Sustainable value, highest quality, excellence in craftsmanship, and creativity make our products elegant and refined objects. A Montblanc product is a lifetime companion that is worthy to be handed down to the next generation.”

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Vol 98 - December 2014

executive pens

Notable fine writing instruments

Aurora’s Diamante fountain pen has 2 000 diamonds encrusted over its body.

The David Oscarson Rosetta Stone fountain pen sells for $5 400. It is unique as it is the first to incorporate moving parts. Each pen barrel is divided into three rotating sections to represent the three languages inscribed on the original Rosetta Stone. Each rotating section is then engraved with one of the three significant inscriptions from the original stone in all three languages.

The world’s most expensive pen is Tibaldi’s Fulgor Nocturnus. This fountain pen sold for $8-million in a 2010 auction in Shanghai, China. It was created based on the golden ratio of 1.618. In addition to its divine shape, the pen is decorated with 945 black diamonds and 123 rubies.

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retail savvy

From shelf to till and back

ACKNOWLEDGMENT Bowman Gilfillan, Wikipedia, Nicholas Hall of Michalsons

From pricing to packaging and return policies, retailers are the custodians of both manufacturers’ products and consumer rights

he practice of setting specific on-sell prices is known as resale price maintenance (RPM), and it is prohibited under section 5(2) of the Competition Act. This means that manufacturers or suppliers may not prescribe the minimum price at which their retailers or distributors can resell their good or services, or the maximum discount that may be provided to customers.

A supplier can suggest a recommended retail price to a reseller but it is just that, a recommendation, and cannot be binding on the distributor or reseller. On the other hand, a supplier is not under any obligation to supply its products to all potential retailers and is entitled to select certain retailers to sell its products. If a firm is found guilty of RPM, it may incur an administrative penalty of up to 10% of the firm’s annual turnover in South Africa – and exports from South Africa – in the firm’s preceding financial year. Product packaging With cost-saving front of mind for business owners, retail-ready packaging (RRP) offers a way to make the product more accessible to market while simultaneously assisting in the merchandising and promotion of the product itself. From production to supply chain requirements and shelf replenishment, brand owners take into consideration storelevel branding, packaging technology and sustainability issues. The most ideal RRP product is ready for immediate display by

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the retailer; is easily identifiable and simple to purchase; and the packaging is easy to open and dispose of. Product information and usage instructions must also be included on the product packaging. Return policies under the CPA If you are a supplier of goods, it is important that your returns policy is in line with the CPA. Generally speaking, there are only four instances where consumers may return goods: • Direct marketing cooling off - if a consumer has bought goods as a result of direct marketing, the consumer can return the goods within the space of five days after receiving them. However, the consumer will be liable to pay the costs to return the goods. • Unseen product - if a consumer has not had the opportunity to inspect the actual goods received, upon delivery a customer may deem them as not meeting the type, quality or specifications of a custom order one could reasonably expect from the agreement. In this case the customer may return the goods. The supplier is liable for the costs of return. • Not meeting a particular purpose if a consumer informs a supplier that the goods are being bought to fulfil a particular purpose, and the supplier advises that the goods will meet this particular purpose, then for a period of 10 days after receiving the goods they may be returned. • Implied warranty of quality - all goods sold to a consumer are sold with an implied warranty of quality, which cannot be contracted out of or revoked. The warranty gives the consumer

the right to receive goods that are reasonably suitable for the purpose that they are intended to be used for, are of good quality, free of defects, in good working order, and will be durable and usable for a reasonable period of time. If found not to comply with these requirements then up to six months after receiving the goods the consumer can return them, or get them replaced or repaired. It must be noted that a change of heart is not a legal reason for a consumer to return an item. If they buy an item and the next day regret spending the money, it cannot be returned. If you are a supplier of goods, one of the most important things you can do is make sure that your returns policy is in line with the CPA. Consumer protection The Protection of Personal Information (POPI) Act sets out eight conditions for the protection and lawful processing of a consumer’s personal information. It is each company’s responsibility to ensure that their operation’s processing of information is adequate to the sensitivity of the information being handled. For example, a spaza shop and a medical aid scheme might process personal information, but the POPI Act directive for the two businesses to protect the sensitivity of information might be very different. The introduction of POPI requires a significant change in process, technology and employee behaviour. Every person or department can potentially affect an organisation’s data security, and it is therefore imperative that companies understand the requirements of the Act and implement the necessary measures.

Vol 98 - December 2014

how to sell

Ramp up the revenue While the holiday season represents the busiest time of year for some businesses, for others it is a time of low income

usinesses face important decisions regarding what to sell, when to sell it, to whom to sell it, and for how much. The annual sales cycle will naturally see high and low seasons, and this requires targeted revenue management efforts in down times.

Seasonal business challenges can be met by encompassing a model of complementary products and services for the quieter months. Smaller niche that are not seasonal can also help. This might mean extending seasonal business by starting earlier in the year, or encompassing a Jewish New Year, Chinese New Year and Christmas in July market focus. Retail environment The holiday season is a busy time for retailers; however, there is pressure from online digital sales which must www.shop-sa.co.za

be addressed with an omni-channel approach. One such example is how the US-based retailer Best Buy is using its store space to partner with Samsung, creating a store-within-a-store format. With purchasing migrating to digital storefronts, retailers also need to consider downsizing and right-sizing their locations – in other words, having less physical floor space. For some locations, it might mean looking at how core size and space allocations will evolve in the next five to 10 years and what will be required to enable new omni-channel experiences. By taking advantage of all channels to interact with customers, the buying process is shortened. According to Cisco, by the time a buyer meets a sales representative they should already be 50% through the buying process. For some companies this will mean moving the marketing focus from an analogue store to a digital one. Technology-based retailers need to consider how employees engage with customers in bricks-and-mortar stores. For example, will they need to look at future store layouts to encompass greater customer learning

Questions businesses need to ask themselves: • • •

• • •

•

• •

•

Is the business making and buying the right things? Is the company eliminating waste? Are operations designed to support what the end-consumer needs? Can savings be made by consolidating suppliers? What is the true profitability of key products or product groups? Why is the business wasting money on loss-making or low value-adding products? How is the company organised to supply the customer in the most cost-effective way? How much is spent on business support and is this appropriate? How much overhead creates value (from the customer point of view) and how much is just pure overhead? Would it be cost effective to outsource a business function or share it with other businesses?

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how to sell

and experimentation? Will stores become fulfilment and return centres for online orders? A consistent customer experience will need to be created across sales, marketing and service centres. Business will also need to get more adept at targeted marketing, tailored assortments, and effective pricing and promotions. The business of gathering and analysing data will go a long way to understanding the needs, preferences and attitudes of growing consumer segments, as will an understanding of individual consumers. An example of this exists in discounts to consumers who have “liked” a product on Facebook.

B2B sales For the supplier within a business to business (B2B) sales environment, using tools such as a centralised marketing database and CRM systems will ensure insight regarding lead activity, demographics and Web site traffic. By nurturing leads, data can assist in the planning of how to handle each lead in the sales cycle and cut down on the length of the customer’s purchasing cycle. Data regarding B2B purchasing behaviour can also assist the sales person in determining a prospect’s propensity to buy a specific product.

Top tips to generate revenue: Lowering operating costs and maximising profits can be done by: •

• • • • • •

Focusing on error reduction and improving the overall quality of operations; Reducing handling and shipping costs; Maximising space and storage; Re-examining suppliers; Engaging with employees within the business structure; Improving productivity; and Implementing an improvement plan to reduce both wasted time and inventory.

In order to survive in an intensely competitive environment, retailers will need to look at costs. This includes lowering operation costs, reducing product costs through vendor renegotiation, and mitigating the indirect costs of goods by redefining unit costs. Data-driven insights will anticipate changes in customer traffic patterns, analysing optimal distribution routes and fine-tuning inventory levels. Through training, sales effectiveness can be increased across the enterprise, from the front office to the delivery driver. This will increase customer loyalty. Product knowledge will remain imperative. Staff at retail level must be adept enough to assist consumers with their purchases, leveraging exclusive brands and private labels while driving innovation, excitement and experiences around products.

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• • • •

Redefine your niche and marketing strategy; Update your Web site and create new marketing material; Revisit your business plan; and Refocus on goals and visions and update and add any new developments.

The improved development and management of leads will remove the silo effect often seen between sales, marketing and service functions. Via marketing initiatives, lead generation will need to come from Web sites, search engines, blogs, a social media presence, marketing e-mails and mailers. Lead intelligence will enable salespeople to focus on the source which yields the best quality leads. Are the leads being sent to sales providing in-depth conversations and product demonstrations? How many are converting to actual customers? If there are issues around closing the sale then management will need to look to product training sessions and the provision of product content. Sales within the B2B marketplace are typically more complex transactions as there are often multiple decision-makers involved in the deal, and content will need to address the concerns of these individuals too. The December/January sales cycle means sales teams have less time to work on leads. Sales managers can anticipate this downturn by generating as many leads in the two months prior

as possible. Following the holiday period, the number of sales leads can then by increased by 20%. Sales strategy will also need to look at strengthening service-level agreements (SLA), grow service signing and service pipeline growth, and set clear goals to drive significant recurring revenue, such as contracted services, equipment maintenance, consumable supplies and financing. By investing in social listening, information can become actionable and be converted into sales as well as crossand upselling techniques. To buffer business over an 11-month sales cycle, avoid cutting costs on marketing or research and development (R&D). R&D will drive sales in the future, and marketing is vital in order to maintain a strong brand presence and communicate with customers. Cost optimisation should instead focus on simpler, more efficient business operations. Focus should fall on activities that add value and build competitive advantage.

Increase sales effectiveness by: • •

•

• •

•

Getting a complete understanding of the client. Providing a consistent customer experience across all channels, using tailored, personalised messages. Taking advantage of social, mobile, analytics and cloud capabilities to reduce time to market and meet customers where they want to transact. Using one sales methodology consistently. Realising that the once-off training of staff is not enough. The message needs to be reinforced and incorporated into daily sales activities in order to see measurable improvement. Knowing what makes your top salesperson tick – and then hiring great staff using those criteria. Getting referrals from satisfied customers. These will provide solid leads and potentially shorten the sales cycle.

Vol 98 - December 2014

industry comment ACKNOWLEDGMENT Contributions by Robert Slavin, Clive Heydenryck, Brian Taylor and Baron Combrinck.

The high cost of low pricing In the November issue of My Office we published international comment on the practice of loss leader pricing. Now we provide feedback and comment from the local industry

he BTS period is the season for volume. Unlike the travel or hospitality industries, which are limited by capacity and thus increase their prices during peak season, costcutting in merchandising seems to intensify every year. Larger, wholesale retailers are ready to sell a pencil below cost if it means getting a telephone number printed on the pencil out into the market place.

In Europe, the US, Canada and Australia, the superstore proliferation has decimated the smaller retailer attempting to compete. They provide a clear, rationalised and standardised range of products and store layout that makes office product shopping an enjoyable experience. Their investment in branding, in advertising via catalogues and in online shopping has taken the mystique out of the traditional stationery shop. Consequentially, thousands of small stationery outlets have closed down. www.shop-sa.co.za

The nature of mass retailing - the model which Staples follows - is to get feet into the store, with the aim to win large corporate customers over. Mass retailers generally sell real estate: â&#x20AC;&#x201C; xmÂ˛ yields a return of yR/mÂ˛. Provided the store or distribution organisation breaks even, the money is made via rebates, confidentials, bonuses, store openings, new warehouse contributions or, as in the case of Shoprite, by suppliers insuring their merchandise on their premises, based on a percentage of sales. However, Massmart has seen that South Africa is not an easy market to enter into, due to its large size, cultural diversity and mom-and-pop stores in smaller towns. Why would a customer get into their car and then a queue at Makro when they can pick up a phone and have four items delivered to the door in two hours? Buying groups and associations do assist the individual retailer in maintaining a presence, but are hardly able to compete with the Staples-type shopping experience. Staples prefers to offer their house brand where possible. The only way for local stationers to counter the development of house brands

or private labels is to develop a top brand philosophy, buy into the brands they are selling, advertise aggressively, and give their customer an unconditional guarantee. Stationers can match the large operators with good service levels, expertise in product knowledge and faceto-face meetings with customers. This generates a loyal following. Another factor stationers will need to focus on in order to survive is stock keeping rationalisation. This is done by stocking a premier brand and its number two competitor, and developing a cheaper, functional house brand if able. Stocking periphery products purely on a price basis without a rational plan is a recipe for disaster. Personalised service will differentiate an organisation and ensure its survival in the face of tough competition. The stationery superstores are focused leaders in product categories. Stationers will need to refine their activities and hone their organisational skills with training. The expertise of the stationery specialist cannot be matched by the commodity tender type of business.

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IT focus

Data dependable The end of the year is the perfect time to assess the maintenance, upgrading, securing and storage of business data

egislation dictates that all companies need to maintain certain documentation for defined periods of time and enterprises, large or small, will know that both physical and electronic data can accumulate at an exponential rate and become difficult to manage. According to Metrofile, 95% of cases of lost data will result in business failure in as little as six months after the event.

Backup plan While most large enterprises have established IT professionals at hand to design and implement data backup plans and disaster recovery programmes, small

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businesses can benefit from some of the standard practices used by larger firms. An end-of-year backup will protect businesses against data loss and human error. Accidentally deleted files, end-ofproject deletions, backup overwrites and uncharted changes amongst multiple users all add to the risk. A backup plan may also need to be implemented. This will define if a full backup is needed for every file, or only for unique data which canâ&#x20AC;&#x2122;t be replaced such as original documents, financial information and e-mail communications. Scheduled backups will secure the data, but it will also need to be safely stored - often offsite - and secured against fire, theft and flood. Users must still be able to retrieve data quickly and efficiently. Cloud services With the move to BYOD and the explosion of big data through analytics,

mobile and social media applications, increasing data volume continues to place demands on existing infrastructure. Coupled with the need for instant access to resources - compute, storage and network â&#x20AC;&#x201C; the cloud is providing flexibility that goes beyond traditional hardware resources. Cloud technologies allow for data backups that are managed at an off-site location. They work well if data is backed up incrementally, and are the best way to ensure that a copy of critical data remains protected from risk. While there are operational costs to consider, it requires no up-front capital investments. With larger enterprises capable of managing their own cloud solutions, the SME market should look to a mature cloud storage provider that has a good track record for reliability and offers robust encryption of data. Vol 98 - December 2014

IT focus

Cloud backup services will require sufficient Internet bandwidth to store data online. The downside is that data retrieval may take an unacceptably long time if a full data recovery is needed. The cloud service provider should be willing to physically ship data backups if a complete download is taking too long. Storage tape and external HDDS There still exists certain security concerns about trusting the cloud. Many companies prefer the more traditional route of direct attached storage (DAS), where storage devices are connected directly to a PC or server using a USB port. Businesses that operate more than one server may need to install additional software and configure their network correctly to back up data from multiple machines. While portable and easy to move to an off-site location manually, this approach requires batch backups to be done on a regular basis by a person, leading to the possibilities of human error and out-of-date file versions. A network-attached storage (NAS) appliance is a storage device that connects directly to the network with the capabilities of a file server and accepts multiple storage drives. Redundancy is offered in the form of RAID capabilities, as NAS supports various file protocols to work directly with desktops and laptops. Some NAS models offer the capability to synchronise selected folders or volumes with a second, remote NAS. In the instance that a business has multiple office locations, two compatible NAS www.shop-sa.co.za

devices can be deployed at each location and set to synchronise or backup to each other over the network. NAS devices that support block-level sync will conserve bandwidth by transmitting only the changed portions of a file. Disaster protected storage - which can come in the form of DAS or NAS - is hardened against the type of disasters that destroy unprotected data. For example, ioSafe says its disaster protected storage appliances can withstand fire for up to 30 minutes and total immersion in water for days. It relies on data mirroring (RAID-1) with two hard drives of up to 4Tb each. If storage needs are modest, DVDs are an affordable storage option for businesses that have simple backup needs. DVD or Blu-ray discs may make sense in certain situations. They are less expensive than tape drives, especially when purchased in bulk. The backup discs will need to be stored in a cool, dark place, away from direct sunlight, and preferably only used for short-term backups. Data migration For most companies, the annual shutdown period is the key time to implement data backups, system migrations, upgrades, server consolidations or equipment replacements. Transferring data safely between different computer systems and storage formats is crucial, particularly when it involves both structured and unstructured data. If a company is

consolidating multiple systems into one - after a business merger, for example the right system needs to be identified from the start. Most organisations are not set up to manage their own data and its lifecycle. This is where service providers come in. They can manage the business processes, support new users and analyse the amount of data produced â&#x20AC;&#x201C; and then offer up the best data migration solution. Specific processes might need to be built into a projectâ&#x20AC;&#x2122;s lifecycle. For example, a key consideration will be the validation by auditors of data moved from a legacy system to a new system, especially when a migration involves critical information such as financial, inventory or employee data. ISP savings Services can also be assessed to see where cost cutting can take place. A good place to start is with a businessâ&#x20AC;&#x2122; telecom and ISP contracts Even if the ISP contract is not up for renewal, changes occur rapidly and there are a glut of opportunities to reduce company costs and improve service. Before speaking to your current ISP, it pays to first assess the alternative service offerings in the field, in order to make an adequate comparison. While competitive ISPs may offer introductory rates to new customers, it might be feasible as a long-term customer to ask your current ISP for a special rate. If your ISP is not prepared to negotiate, a change in providers may be the best option.

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digital marketing

The online marketing approach Stay relevant and front-of-mind with a digital marketing strategy

ccording to Fleishman-Hillard’s Digital Influence Index, 89% of consumers use search engines like Yahoo or Google to find information on products or services. In order to remain relevant to a target market, business needs to focus on an online marketing strategy as part of the business plan.

boost online conversions, the landing page needs to convey your key message quickly in a visually enticing way.

“During difficult economic times business managers often consider cutbacks in the marketing division – and the reason is because of the failure of this critical area of business to deliver easily measurable results, says Teryl Schroenn, CEO of Accsys. “It is really tough to evaluate brand improvement over short-ish time periods. I believe it is critical for marketing departments to have very clear measurables running parallel with brand building which is aligned with business strategy and objectives.”

Content lead Consumers are weary of marketing messages being forced down their throats at every turn. In order to be effective, marketers needs to answer relevant consumer questions, needs and pain points via online content that is informative, engaging and satisfying. If aligned with a SEO strategy, content will also generate searches from right-fit consumers.

Top digital marketing tips Homepage presence The world of digital information is fastpaced and consumers are demanding quicker means of gathering information. Studies show that visitors decide whether they will stay on a site within the first 10 seconds of their visit. In order to reduce bounce rates, increase searches and

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Mobile messaging The mobile consumer makes up a significant proportion of the market in Africa, where there are more mobile phone users than PC owners. Ensure your Web site is mobile optimised to gain share in this expanding market. Link this to your SMS marketing campaign. SMS messages have a 98% open rate, according to a recent report by Frost & Sullivan.

Video impact As much as 90% of information transmitted to the brain is visual. Cheaper and more wide-reaching than a television advertisement, the power of online video to communicate and engage across multiple social media sites must not be underestimated. Multi-channel marketing Marketers need to be where potential customers are. By first understanding who the customer is, businesses can then

learn how to reach them. Multi-channel marketing - or “brick, click and flip” - is used to describe a sales channel that includes a bricks-and-mortar retail store, an e-commerce Web site that sells goods online, and a printed catalogue which customers can use to browse products before ordering. What is essential is that the details and prices of goods on offer are consistent across multiple channels. Social for business A large majority of the online audience will be using social sites. This can add to your search engine ranking factor on Google. By using social adverts and cross-channel advertising, you are better able to track and report impressions. Quality backlinks An important strategy to move your site to the top of Google’s ranking is to build high quality backlinks through a continuous flow of information onto your Web site. These links come from guest posts, blog comments, free directories, bookmarks or press releases. Sign-up forms It is estimated that only 2% of Web site visitors become customers. By using sign-up forms you are not losing potential customers who might not be ready to buy yet. Sign-up forms allow you to engage with customers at a later date, using quality content. They may be swayed by e-mail campaigns, which allow for unlimited text and images to get your message across.

Vol 98 - December 2014

jan san

A deep clean

Start the new year in a clean working environment

rom large commercial and industrial buildings to small home offices, it is crucial that the working environment is kept clean and safe for both staff and visitors. Daily cleaning is not always adequate to reach the often-neglected areas that carry high levels of germs.

The annual shutdown period is the best time for businesses to give all office areas a deep clean. Cleaning contracts often include the supply of consumables, such as paper towels, liquid soaps and anti-microbial fogging air cleaners, in order to maintain hygienic standards throughout the year. Levels of cleaning include heavyduty manual cleaning, high pressure washing, steam cleaning and foam cleaning. These methods kill the bacteria leading to Hepatitis B, the Herpes virus, Staphylococcus, Streptococcus, E-Coli, Salmonella, allergies and asthma. Today’s environmentally-friendly methods use as much as 80% less water, and green products use enzyme technology as mechanical agitates to www.shop-sa.co.za

ensure safe cleaning methods. For sensitive office equipment, static cleaners are used to avoid any kind of damage to computer equipment. Poor indoor air quality and irregular building temperatures rank in the top 10 office building complaints. Maintaining air conditioner units not only increases efficiency and air quality, but it works towards the prevention of breakdowns too. For a large office HVAC system to work efficiently it needs regular maintenance. Changing of filters, system maintenance, regular inspections and the control of excess moisture are key. The most common source of unpleasant odours in HVAC systems is the the buildup of condensation in the base pan of the unit. Stagnant water provides optimal conditions for odour-causing bacteria to thrive and breed. By maintaining air conditioning units, facility managers can neutralise up to 99,99% of odourcausing bacteria, mould and mildew. An additional benefit of regular cleaning of equipment is the reduction in the consumption of energy and the expense of repairing or replacing equipment. A well-maintained AC system can last up to 10 years, but that number decreases significantly when units are not properly cared for. By deep-cleaning AC units, the unit is restored to original quality and the lifespan of an asset that is expensive to replace is maximised.

Cleaning checklist Inside: • The kitchen; • The bathroom; • Office tools and hardware; • Windows; • Tiles and carpets; • Furniture; • Air-conditioning units; • Behind and under appliances; and • Degreasing of equipment. Outside: • Refuse storage areas; • Litter picking; • Pest control; • Kitchen drains; and • Removing graffiti.

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arts & craft

Creative fun for Christmas

Kids love creating things and these crafts will fly off the shelves this festive season Tower Kids (formerly known as the Toby Tower range) encourages children to engage in educational, activity-based fun where they develop new creative skills at the same time. Their premium kids’ range is well packaged and excellently branded. Their fun brand mascots, Toby and Tinka, connect with kids and create a following. New products include: • Creative Foil at R34.95 is a mess free activity set where children rub sparkling colour foils onto pre-designed sticky surfaces. The end result shines beautifully. • Creative Sequins at R39.95 offers sparkle, shimmer and shine for a dazzling festive season.

•

Paper Weaving Fun at R34.95 will help children develop dexterity and co-ordination, and it will also reinforce knowledge about colours and patterns. To view more products in the range visit www.towerkids.co.za or call (021) 787 9600.

If you can imagine it, Craft Essentials can supply it. Their range of over 70 Crazy Craft products include polystyrene shaped teddy bears, butterflies, hearts, dragonflies, frogs, stars and moons, dolphins and planes - and any size cubes and balls for craft work and decoration. Decorative effects come in printed buttons, magnetic shapes and sheets, crafty pins, wiggly eyes, stick-on foam shapes, bells, chenille pompoms, feathers, craft wire, stamps, gemstones and beads – or order a ready-made crafty case with a custom range of crafting products. To view the entire collection visit www.craftessentials.co.za and download their trade application form, or call (011) 660 3758.

Little girls love creating. The Top Model range has a theme to suit every taste, including horses, pets, dance, make-up and fashion. New to the range is the Top Model Create Your Fantasy model, which retails for approximately R116. To view more options in the Top Model category, visit www. ilovestuff.co.za.

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Vol 98 - December 2014

furniture

Furniture that fits Comfortable furniture is key for improved concentration

rom pre-school to university learning environments, students need equipment and furniture that helps them to focus. Required to sit for long periods during lesson time, it is important that their bodies are comfortable and supported in order for them to concentrate adequately. It is just as important for teachers, as attempting to teach a class of fidgeting, distracted children can be tiring and frustrating.

Local manufacturers of school furniture in South Africa have met these needs with a wide range of furniture designs to suit learners of all ages and their teachers, as well as specialist environments in the learning sector such as computer rooms, libraries and canteens. Desks and chairs remain the biggest purchase due to numbers of scholars per class; however, additional equipment www.shop-sa.co.za

for different environments are also readily available, such as filing cabinets, bookshelves and lockers. As more and more learning institutions come online, computer desks with CPU holders are becoming more in demand, along with LCD monitor arms, base cabinets for CPU and rack mounts also made available. Key elements to look for in traditional furniture are welded tubular steel frames and polypropylene or polyethylene seats, which are durable have a long service life. Desks should have writing surfaces that resist marring and should be fabricated from a high-pressure laminate or melamine plastic. Traditional desk and desk and seat combinations are offered as single or double seats; single box desks with lid or shelf to allow for storage; traditional wooden chairs; and folding exam desks. Lightweight and easily reconfigured in the classroom, simple rectangular tables that can be arranged in traditional rows for lectures or grouped for workshops and seminars are just one

example. Teachersâ&#x20AC;&#x2122; and principalsâ&#x20AC;&#x2122; desks contain drawer combinations or fitted credenzas. Seats are often upholstered, with or without arms. All seat heights should be ergonomic and appropriate for the age group in question. The required seat heights can be measured by calculating the distance from the floor to the top of the front curve of the seat; and then to measure the heights of a representative sample of students in each grade prior to each school year. The general rule is pre-schoolers up to children in Grade 2 will need a 35cm chair; Grades 2 to Grade 4 will need a 40cm chair; and Grade 4s and up will need a 46cm chair. Adjustable seating which can be quickly altered in both height and position is useful, as are workstations that provide sit-stand options. A choice of hexagonal-shaped tables and stackable chairs that are bright, durable and ergonomic are ideal for nursery environments where children are required to work in groups.

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crime alert

Risk responsive A company’s ability to respond to emergencies is determined by their risk policy

very business needs a security policy which sets out in writing how it plans to protect the company’s assets. To protect it’s premises, IT, staff and customers, a company has to anticipate, manage, evaluate and prevent risk.

A security policy is a comprehensive document that needs to be continuously updated as technology and employee requirements change. It should include terms of acceptable use: how the company plans to educate its employees about protecting the company’s assets; how security measures will be carried out and enforced; procedures to evaluate its effectiveness;

and updates. Safeguards generally fall into one of three categories: physical security; information security; and operational security. Access procedures will control the distribution and use of keys, key cards and access codes, especially when an employee leaves the company. It also focuses on when and how customers access the premises and which areas are demarcated as high-security or limitedaccess zones. Operational security and safety systems which monitor risk such as theft, fire, flood or life emergencies will need to be supervised offsite so that emergency personnel can respond. Staff needs to be trained to observe security breaches and weed out any potential risk. It is the company’s responsibility to ensure that an effective communication system is in place in the event of an emergency, especially during business down times.

Did you know? The most common types of insurance claims for businesses are: • Property loss as a result of wind, fire, water or hail damage; • Legal liability for products or services; • Injury, illness, disability or death of employees; and • The interruption of business operations and income due to the occurrence of any of the above.

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Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry To sponsor the Crime Alert page contact 011 781 0370 REPORT CRIME AT wendy@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics. 32

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Vol 98 - December 2014

crime alert

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Each employee needs to know how to respond to threats such as intruders, attacks or suspicious behaviour, as well as how to effectively communicate the situation to others. The identification of emergency procedures and meeting areas which contain supplies, such as first aid kits, fire extinguishers, water hydrants or lock rooms, is paramount. A senior employee or HR officer will need to be made responsible for inducting new employees and ensuring all staff are aware of security policies and procedures. A security document will include procedures on fraud and theft prevention, IT usage and passwords, handling of clientsâ&#x20AC;&#x2122; personal information, a code of conduct and staff ethics, customer service policies, building security and access control. Security issues should focus on emergency responses to scenarios such as fires, evacuations, hostile intruders, power outages and emergency drills. Procedures on how to report crime,

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the acceptable use of force, search and detention, reports and recordkeeping, and the authorised emergency spokesperson and contact must be put into writing. With the introduction of the Protection of Personal Information Act (POPI), key elements of information security must be addressed. These include limiting information exclusively to authorised entities; preventing unauthorised changes to, or the corruption of, proprietary data; guaranteeing authorised individuals the appropriate access to critical information and systems; ensuring that data is transmitted to, received by or shared with only the intended party; and providing security for ownership of information. By using external contractors and trained professionals, a company can perform fire risk assessments and prevention surveys. External assistance comes in the form of fire and flood protection systems; emergency and disaster management plans; and staff

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training. For retail outlets in shopping centres, security measures in individual stores will dovetail with the existing security measures of the centre itself.

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email: sales@redfern.co.za

THE LABEL SPECIALIST Stick with the best!

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www.nikki.co.za

www.hortors.co.za

www.rexelsa.co.za

www.interstat.co.za

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www.treeline.co.za

industry news

shop-sa AGM report-back Highlights of the chairman’s report 1. In October 2013, Future Wave Media (FWM) took over the publishing of My Office magazine, the association’s mouth piece. Part of the agreement was the transfer of the four remaining shop-sa staff members to FWM to look after shopsa’s administration and related functions. The undersigned was tasked to oversee and co-ordinate the transition which, thanks to our committed staff and FWM’s team, took place smoothly. 2. We vacated the offices in Rosebank, relocated to FWM’s premises in Randburg and disposed of assets no longer required. 3. These changes resulted in a reversal of the dire financial situation shop-sa was in at the beginning of 2014. There was a positive result at year end. 4. Future Wave Media’s Rob Mathews briefed the AGM on their plans and ideas, asking for continued and improved support from advertisers to keep My Office magazine relevant and interesting to all players in the industry. 5. The existing board stepped down in terms of the constitution. 6. A motion to change the constitution, reducing the minimum number of board-members to six was passed and accepted. The reason for this is that the new board will have to focus on Association activities and not the publication. 7. The new board includes both new and previous members. 8. Thanks were expressed to the previous board and working committee for their time and efforts to safeguard the future of shop-sa – and to the new members for coming forward and continuing the task. Election of a new board of directors Nominations were received for: • Yvonne Agnew, GM of Pentel SA; • Helen Goodson of African Filing Systems; • Bill Bayley, MD Rexel Office Products; • Deon Botma, director Ledger Filing Systems; • Clive Heydenryk, MD Rubber Stamp and Engraving; • Geoff Logan of Forms Media Independent Africa; • Paul Naidoo, MD AZ Trading; • Gary Pickford, director at Tarsus; • Has Servas, chairperson of shop-sa; and • Allan Thompson, MD of Kolok Unlimited.

my office magazine

I believe that a foundation has been laid to revitalise the Association, which in my mind has a place in today’s environment - as is the case in the UK and other countries where dealer groups and their associations complement one other. To achieve this, the new board must: • Look at the criteria for membership; • Stage topical and relevant events, next to traditional events such as the annual sports days, and selected trade shows; • Revitalise the Cape and KwaZulu-Natal regions; • Utilise social media effectively; and • Seek affiliations with other successful organisations like Printing SA. This has to be beneficial to most members. However, without their participation, ideas and in-put, a successful future is questionable. There is no other platform for industry players to network, exchange ideas or simply talk. On this note, I wish you a great and safe festive season, as well as a successful 2015.

- Hans Servas

Vol 98 - December 2014

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eco news

Leaders in sustainability

Cape Quarter to receive extensive solar retrofit

Image credit: Tower Property Group

Tower Property Fund has set a clear strategy of occupancy cost reduction across the board for all the buildings within its portfolio, with a strong focus on greening. The Cape Quarter, the group’s flagship property, is set to receive an extensive solar retrofit. Solar panels will be installed on the roof of the Cape Quarter and will supply approximately R350 000 worth of electricity per year - offering a 10% yield growing at a minimum of 8%. It is expected that this will increase given Eskom’s tariff increases. The Cape Quarter has also undergone a lighting retrofit which will save the centre an impressive R1-million per annum in energy costs. “Recent global research has shown that green buildings outperform normal buildings significantly - on average achieving rental premiums of 6% and capital value improvement of 12%, while reducing operating costs by 30%,” explains Marc Edwards, CEO of the Tower Property Fund. “We will be rolling out this solar retrofit at Cape Quarter first, but this will soon be followed by similar initiatives at all suitable buildings within the portfolio.”

eco news

SA listings on the 2014 DJSI Nampak opens energy-efficient glass furnace Nampak’s new energy-efficient glass furnace was officially opened in Roodekop, Gauteng, by South Africa’s Minister of Trade and Industry, Dr Rob Davies, and Nampak’s CEPO, André de Ruyter. The latest addition to Nampak Glass will increase the plant’s capacity to 295 000 tonnes per annum and create about 140 direct jobs. Nampak has already secured long-term contracts to supply customers with a mix of glass bottles and jars. “Of the R1,2-billion invested in the third furnace, 50% was spent on developing the building in South Africa and the balance was used to buy the furnace equipment in Europe,” says De Ruyter. The Department of Trade and Industry’s (DTI) section 12I tax allowance incentive on brownfields investment has been a key enabler for the third furnace project. “This is a great example of a truly dynamic public/private partnership.” “Currently, the DTI has approved three Nampak Products projects for the 12I tax allowance programme. The total investment value for the three projects is R2-billion. The DTI has committed a total of R849-million and R12-million on both the investment and the training requirements of the three projects respectively. In upgrading industrial skills, Nampak has been awarded accreditation by CHIETA for the L3 Glass Forming Skills Programme. There are currently 12 trainees in the glass making training programme. Nampak has also sent 22 employees for training at the OEM facilities to ensure that they can operate the new equipment,” says Davies. Since it was established in 1984, the Nampak Glass factory has received significant investment capital to upgrade its infrastructure and manufacturing processes and increase its capacity.

The Dow Jones Sustainability Index (DJSI) has released the names of the South African companies that will be included on this year’s Dow Jones Sustainability Emerging Markets. They are Anglo American Platinum, AngloGold Ashanti, Aspen Pharmacare, Barloworld, Goldfields, Growthpoint, Imperial Holdings, Investec, Mediclinic, Naspers, Netcare, Pick n Pay, Redefine Properties, Sanlam, Standard Bank and Woolworths. Launched in 1999, the index tracks the financial performances of leading sustainability-driven companies globally, enabling investors to integrate sustainability considerations into their portfolios while encouraging companies to adopt sustainable best practices. The index aims to represent the top 10% of the largest 800 companies in emerging markets based on long-term economic, environmental and social criteria. This year, there are 86 organisations from 37 industries in 12 countries. David Blitzer, MD and chairman of the S&P Dow Jones Index Committee, says, “Both the importance and the understanding of sustainability has grown dramatically over the past decadeand-a-half. During that time, the Dow Jones Sustainability Indices have been established as the leading benchmark in the field.” Pick n Pay’s on-going commitment to incorporating sustainable practices has been acknowledged for the second time, and it is currently the leading retailer across Africa in the global Carbon Disclosure Project. In 2010, the retailer set a target to reduce carbon emissions by 15% in 2015. This target was met ahead of the 2015 target date and, measured against the company’s 2010 baseline of stores, its emissions have already been reduced by 19,4%. Redefine Properties was selected as an index component of the DJSI in recognition of its corporate sustainability leadership in the property industry. It is one of only five companies in the real estate sector across a dozen emerging markets included in the index. Andrew Koenig, CEO of Redefine Properties, says: “We have come a long way in our sustainability journey and more and more we are putting our commitment to sustainability into action.” For more information, go to: www.djindexes.com/sustainability.

product showcase

BINDING COMBS Perfect for: • Financial Reports and Proposals • Professional presentation of work • These plastic binding combs are available in black, White, Red and Blue • You can get two options of covers, frosted or clear • The sizes available are 6mm to 51mm

Tel: 011 248 0300 Web: www.koloksa.co.za

DAS Since 1968, Das has been the world’s most famous and widely used self-hardening modelling material. It is mineral-based and gluten-free, and does not need to be fired, as it hardens when exposed to air. It is easy to polish and allows you to create solid, resilient objects that can be personalised and decorated to your liking using paints or fibre pens. It is particularly versatile and can be used to coat a wide range of different surfaces, such as wood, plastic, metal, glass, etc. It does not leave stains and washes off hands with water. It also can be machine-washed from most clothes at the 40°C setting. Available in white or terracotta. Comes in aluminium packs, which help it to keep its freshness for a long time, with a resealable tab on the back.

Tel: 087 150 3549 E-mail: sales@filacartorama.co.za Web: www.filacartorama.co.za

FILA CARTORAMA SA (PTY) Ltd

LYRA GROOVE Large ergonomic triangular graphite pencil. Medium hardness lead. Ideal for those making their first foray into writing. Body, 17.5 cm long, is triangular in cross-section, with no added synthetic substances. Natural anti-slip grip makes it easy to hold. Anti-slip grips on sides for the thumb, index finger and middle finger, giving you extra support and making the pencil easy to hold, even after you have sharpened it. Extra-resistant, anti-break, long-lasting lead. Space to write your name.

Tel: 087 150 3549 E-mail: sales@filacartorama.co.za Web: www.filacartorama.co.za

FILA CARTORAMA SA (PTY) Ltd

MY OFFICE PRODUCT SHOWCASE To showcase your products here, call Wendy Dancer on (011) 781 0370 for pricing and availability.

my office magazine

Vol 98 - December 2014

win this

Win

Write in and stand a chance to win this Parker Urban Premium fountain pen. Send your contact details to competitions@shop-sa. co.za with Parker in the subject line.

Win a Parker Urban Premium fountain pen from Silveray Stationery Company (SSC). The pen has a sandblasted finish and is enhanced with subtle engraving.

NS1906869 URBAN PREMIUM Silver-Blue Pearl Founain Pen Medium Nib - Blue ink

WE HAVE WINNERS Tower Hamper:

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my office magazine

SOURCE PRODUCTS HERE A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS PaperGeni Rotunda ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd - Correction Fluid, Glue sticks & Super Glue Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ADHESIVE NOTES 3M SA PTY Ltd - Post-it ® ART, CRAFT, GRAPHIC AND DRAWING MATERIALS CTP Stationery - A4 coloured poster boards Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint

B BAGS AND CASES D.O.S - iStay Flip File - Business cases. Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries BIN RANGE Krost Office Products BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers CTP Donau - Donau files and slide binders, A4 poster board Parrot Products - Parrot Comb Binding Machines

Press Products - Twin Wire®, Plastic Combs, Plastikoil®, Binding Covers Rexel Office Products - Rexel and GBC

BINDING MACHINES AZ Trading - DSB, Neorel D.O.S - Prima, DSB Parrot Products - Parrot Comb Binding Machines Press Products - Twin Wire®, Plastikoil®, Plastic Combs Rexel Office Products - GBC and Rexel ranges BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your specification Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories. Quartet magnetic white/cork boards BOOK COVERS CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart BOOKS AND PADS BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers

Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books Rexel Office Products - Colourhide notebooks BOXES AND CARTONS CTP Stationery - Archiving Systems Rexel Office Products Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products

C CALCULATORS Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar Rexel Office Products - IBICO CALENDARS CTP Stationery - Diaries assorted sizes CALLIGRAPHY Max Frank - Artline CANTEEN Kolok - Tea, Coffee, milk etc, Sunbeam (appliances), Cleansui (water filters and refills) CARBON PAPER AND FILMS RBE - NCR Business Books CD’S, DVD’S AND DISKETTES Kolok - Verbatim, Kenton CLIP BOARDS CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard CLIPS, FASTENERS AND PINS Freedom Stationery - Marlin Grip Binders - Essentials, Stephens, Penguin Tidy Files - Filing solution

Effortless binding with perfect results CombBind 100

CombBind 110

CombBind C200

CombBind C210

buyers’ guide

See page 46 for contact details Hortors Stationery - Legal diaries

COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES Kolok - Verbatim, Kenton Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING Kolok - ComputerCare Pyrotec - Tower computer cleaning range

Rexel Office Products - NOBO planners, refills and T-card kits, Quartet Monthly/Weekly planner

South African Diaries - For all your diary

FAX ROLL MANUFACTURERS

needs

Rotunda

DICTATION - TRANSCRIPTION

FILES AND FILING

Olympus Audio S.A - Digital Voice Recorders,

African Filing Systems - Top retrieval filing

Transcription Kits and Accessories.

and arching products

Powerhouse Dictation for Philips - Dictation,

BSC Stationery - Treeline, Mobifile

transcription, meeting recording, mini-tapes,

CTP Stationery - Full range of quality DONAU

foot pedals, accessories

brand Flip File - Executive display files, expanding

DRAUGHTING AND DRAWING OFFICE SUPPLIES

files, Document folders, dividers

COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files KMP - for computer consumables Kolok Unlimited - Penguin (Ribbons, Toners, Inkjets,) ,Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels

CTP Stationery - A4 Poster Boards

Freedom Stationery - Edo / Unifile

Kolok - Geha (Binding machines)

COMPUTER HARDWARE Kolok Unlimited - Blazer UPS systems, Geha (Interactive white boards)

EMBOSSERS AND ENGRAVING

document file, clip file and presentation file

Rubber Stamp & Engraving Co - Ideal

Rexel Office Products - Prima and Rexel

& Trodat Embossers (pocket, desk and

ranges

electronic), Trotec

Specialised Filing Systems - Top Retrieval,

CORPORATE STATIONERY & GIFTING Star Stationers and Printers CRAYONS AND CHALKS Freedom Stationery - Marlin Palm Stationery Manufacturers - Chalks and Crayons Power Stationery - Powerstar

Ringbinder files, Manilla flat folders Grafton/Star Palm Stationery Manufacturers - leaver arch, ring binder files, manilla flat folders. Pentel S.A (Pty) Ltd. - Display book Vivid,

Archive and Off-Site ENVELOPES AND MAILING

Tidy Files - Filing solutions

BSC Stationery - Leo Envelopes CTP Stationery - Commercial envelopes

FOLDERS

Global Envelopes - CelloWrapped, peel+seal

CTP Stationery - DONAU Brand

and FullGum

Freedom Stationery - Marlin

Grafton/Star

Palm Stationery Manufacturers - View files,

KZN Envelopes

polypropylene & board folders

Merpak Envelopes - Complete range of quality

Tidy Files - Specialised

envelopes

D DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux Freedom Stationery - Marlin Krost Office Products Ledger Systems - Falcon Products Rexel Office Products - Rexel Eco Range DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand

CombBind C250 Pro

Palm Stationery Manufacturers - Lever arch,

WireBind W20

Narayan Wholesaler - Wholesaler of Quality

FORMS - LEGAL AND MISCELLANEOUS

Envelopes, Peel and Seal

Hortors Stationery - complete range of custom,

PaperGeni

company, miscellaneous, magisterial, etc.

RBE - Papersmart ERASERS & ERASING / CORRECTION FLUIDS

FURNITURE - OFFICE & SCHOLASTIC

BIC South Africa (Pty) Ltd - Tippex tape,

Krost Office Products - accessories

bottle and Pen

New Era Office cc - Specialising in all office

Freedom Stationery - Marlin

furniture desks, chairs, credenzas, boardroom

Max Frank - Uni

tables, etc

Palm Stationery Manufacturers - Tape/Erasers

Reboni Furniture Group - Manufacturing and

Pentel S.A (PTY) LTD - Hi-Polymer and Ain

distribution of educational and office furniture

eraser, correction tape and pens

Specialised Filing Systems - Cabinets,

Power Stationery - Powerstar

Shelving and Hi-Density

MultiBind 230 Comb & Wire

www.rexelsa.co.za ThermaBind T400

SOURCE PRODUCTS HERE G

GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors Press Products - BindQuip Rexel Office Products - SmartCut and ClassicCut

LABELS Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Specialised Filing Systems - Filing Tidy Files - Filing solutions LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System

I 42

INDEX TABBING AND DIVIDERS 3M SA - Post-it flags, Flag pen and highlighter CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Palm Stationery Manufacturers Rexel Office Products - Rexel, Mylar and Prima board INKS KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry. INTER-SCREWS / BINDING SCREWS Ledger Systems - Sole suppliers of Inter screws

LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace Kolok - GEHA and Galaxy Parrot Products - Parrot A4 and A3 Laminators Press Products - GMP Rexel Office Products - GBC and Rexel ranges LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Kolok - GEHA, Penguin laminating pouches and rolls Parrot Products Press Products - GMP Rexel Office Products - GBC

MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers Ledger Systems - Falcon products

N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/Numberer (manual/electronic), Trodat

LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc LETTER TRAYS Krost Office Products

JANITORIAL Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.

MAILING TUBES CTP Stationery

O OFFICE ERGONOMICS Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repetitive strain injury) OFFICE FURNITURE IXAXA Office Furniture - Office furniture (Desks and Chairs) from reception to CEO’S office

Simply faster to the finish... TM

Introducing the new line of Fusion Laminators

Fusion 1000L

Fusion 1100L

Fusion 3000L

buyers’ guide

See page 46 for contact details

OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. - Overhead film, transparency, multimedia Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO

Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades

P PACKAGING Merpak Envelopes - Postsafe packaging range PAPER AND BOARD Antalis South Africa - Office paper and packaging solutions CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok Unlimited - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Peters Papers - Rotatrim, Typek and Smart Copy Power Stationery - Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil.

PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners

PRINTING Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware) PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATIKMP - For computer consumables. Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung

PUNCHES AND PERFORATORS Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Press Products - BindQuip Power Stationery - Powerstar Rexel Office Products - Rexel

R RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system

POINT OF SALE PRINTER ROLLS PaperGeni Rotunda

www.rexelsa.co.za Fusion 3100L

Fusion 5000L

Fusion 5100L

SOURCE PRODUCTS HERE RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Penflex - PENFLEX rulers

shredders Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors

SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m

SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals

SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes D.O.S - Kobra Kolok - GEHA entry level and high-end

STAMPS, STAMP PADS AND INKS Rubber Stamp & Engraving Co - Trodat, preinked stamps, stamp and fingerprint pads STAPLING MACHINES AND STAPLES Freedom Stationery - Marlin Interstat Agencies - Genmes Krost Office Products Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range

TAPES 3M SA (Pty) Ltd. - Brand Scotch® MagicTM Freedom Stationery Palm Stationery Manufacturers TELECOMMUNICATIONS Nikki Distributors - Siemens office phones

THERMAL ROLLS Rotunda TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities

STENCILS Freedom Stationery STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Rexel Office Products - Storage boxes Specialised Filing Systems - Filing Tidy Files - Filing solutions

STACK SHUT DONE

TABLET AND ACCESSORIES D.O.S - Clarys, iStay

TELEX ROLLS AND TELETEX PAPER Rotunda

SPIKE FILES Grip Binders

STATIONERY SUNDRIES - SCHOLASTIC CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar

SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Rexel Office Products

The World Leader in Auto Feed Shredding

SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board

Auto+ 60X

TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range

Auto+ 80X

Auto+ 100X | 100M

buyers’ guide

See page 46 for contact details

V VISITORS BOOKS/REGISTERS Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers

DID YOU KNOW? • The Buyers’ Guide is an affordable way of highlighting your brands while also introducing up and coming new stockists to the trade. • The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry. • To book space, contact Wendy on wendy@shop-sa.co.za or (011) 781 0370.

www.rexelsa.co.za Auto+ 200X

Auto+ 300X | 300M

Auto+ 500X | 500M

Auto+ 750X | 750M

CONTACT DETAILS HERE 3M 011 844 9202

PvtBag X926, Rivonia, 2128

(

011 624 8000

Box 86173, City Deep, 2049

(

021 521 2400

Box 36964, Chempet, 7442

011 806 2388

Customer Serv: 0800 118 311

0866 101 185

labelling@kemtek.co.za

021 521 2402/3

info@penflex.co.za

African Filing Systems

Kemtek Imaging Systems - Cape

Pentel S.A (Pty) Ltd

(

011 896 5279

www.africanfiling.co.za

(

021 521 9600

Box 181, Cape Town, 8000

(

011 474 1427/8

Box 202, Crown Mines, 2025

086 540 6892

info@africanfiling.co.za

021 551 5032

brenth@kemtek.co.za

011 474 5563

www.pentel.co.za

Antalis South Africa (Pty) Ltd

Kemtek Imaging Systems - KZN

Peters Papers

(

011 688 6000

Box 6893, Johannesburg, 2000

(

031 700 9363

Box 15685, Westmead, 3608

(

011 677 9000

sadlerly@peterspapers.co.za

011 688 6162

marketing.office@antalis.co.za

031 700 9369

Sandim@kemtek.co.za

011 622 6646

www.peterspapers.co.za

Antalis South Africa (Pty) Ltd - Cape Town (

021 959 9600

021 959 9640

Box 19231, Tygerberg, 7505

Antalis South Africa (Pty) Ltd - Durban (

031 714 4000

031 700 9253

Box 284, Umhlanga, 4320

Antalis South Africa (Pty) Ltd - Pretoria (

012 379 0060

012 379 0052

Box 4013, Pretoria, 0001

Antalis South Africa (Pty) Ltd - Bloemfontein (

051 447 8681

051 447 6765

Box 1795, Bloemfontein, 9300

Antalis South Africa (Pty) Ltd - Port Elizabeth (

041 486 2020

041 486 2219

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg (

033 386 2078

Box 1425, Pietermaritzburg, 3200

Antalis South Africa (Pty) Ltd - Botswana (

00267 391 2139

00267 397 5459

Box 1705, Gaborone

AZ Trading

Kemtek Imaging Systems - PE

Powerhouse Dictation

(

041 582 5222

Box 15685, Westmead, 3608

(

011 887 1056

info@speech.co.za

041 582 5224

clinth@kemtek.co.za

086 555 3833

www.speech.co.za

Kemtek Imaging Systems - PTA

Power Stationery

(

012 804 1410

PO Box 816, Silverton, 0127

(

032 533 4003

Box 1305, Verulam, 4340

012 804 4286

johlettat@kemtek.co.za

032 533 3254

powersta@netactive.co.za

Press Products

KMP (

021 709 0190

Box 183, Steenberg, 7947

(

011 493 6332

marketing@pressproducts.co.za

021 709 0199

kmppty@iafrica.com

011 499 1019

www.pressproducts.co.za

Kolok Unlimited - Head Office

Pyrotec

(

011 248 0300

Box 4151, Johannesburg, 2000

(

021 787 9600

PvtBag X1, Capricorn Square, 7948

011 248 0381

infojhb@koloksa.co.za

021 787 9791

tower@pyrotec.co.za

Kolok Unlimited - Cape Town

RBE Stationery Manufacturers (Pty) Limited

(

021 597 2700

Box 6385, Roggebaai, 8012

(

011 793 7321

021 297 2799

infoctn@koloksa.co.za

011 793 7348

sales@rbe.co.za www.rbe.co.za

Reboni Furniture Group

Kolok Unlimited - Durban (

031 570 4900

Box 4206, Riverhorse Valley East, 4017

(

086 173 2664

www.reboni.co.za

031 569 6880

infodbn@koloksa.co.za

086 627 7737

sales@reboni.co.za

Redfern Print Services - Cape Town

Kolok Unlimited Polokwane (

015 298 8795

Box 862, Ladanna, 0704

(

021 552 9680

Box 403, Milnerton, 7435

015 298 8315

infopol@koloksa.co.za

021 552 9681

sales@redfern.co.za

Kolok Unlimited - Port Elizabeth

Redfern Print Services - Durban

(

086 111 4407

www.aztradingcc.co.za

(

041 406 9900

Box 3163, North End, 6056

(

031 205 9598

dbnoffice@redfern.co.za

011 792 9732

sales@aztradingcc.co.za

041 406 9920

infope@koloksa.co.za

031 205 7092

www.redfern.co.za

BIC South Africa (Pty) Ltd

Redfern Print Services - Johannesburg

Kolok Unlimited - Namibia

(

011 474 0181

PO BOX 43144, Industria, 2042

(

00264 (61)370500

Box 40797, Ausspannplatz, Namibia

(

011 837 4119

Box 1445, Crown Mines, 2025

011 474 6068

16 Maraisburg Road, Industria, 2042

00264 (61)370525

valne@kolok.com.na

011 837 8917

jhboffice@redfern.co.za

BSC Stationery Sales

Kolok Unlimited - Nelspruit

Rexel Office Products

(

011 420 3250

Box 278, Brakpan, 1540

(

013 758 2233

Box 4338, White River, 1240

(

011 226 3300

www.rexelsa.co.za

011 420 3322

sales@treeline.co.za

013 758 2235

infonel@koloksa.co.za

011 837 2781

sales@rexelsa.co.za

CTP Stationery

Kolok Unlimited - Bloemfontein

Rotunda

(

011 226 5600

Box 43501, Industria, 2042

(

051 433 1876

PvtBag X01, Brandhof, Bloemfontein

(

021 552 5135

Box 189, Maitland, 7404

011 474 9242

sales@versafile.co.za

051 433 2451

infobfn@koloksa.co.za

021 551 3070

rotunda@iafrca.com

D.O.S (Denton Office Solutions)

Kolok Unlimited - Botswana

Royce Imaging Industries

(

060 000 1777

info@dosptyltd.com

(

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

(

011 792 9530

www.royceimaging.co.za

086 237 4614

www.dosptyltd.com

00267 317 0762

clemencem@vbn.co.bw

011 792 9480

sales@royceimaging.co.za

Empire Toy & Stationery

Rubber Stamp & Engraving Co - Head Office

Krost Office Products

(

011 614 2243

Box 261524, Excom, 2023

(

011 626 2067

Box 75401, Gardenview, 2047

(

011 262 1400

Box 931, Wendywood, 2144

011 614 3075

empire@netactive.co.za

011 626 2912

sales@krost.co.za

011 262 1414

trodat@rse.co.za

Flip File

Rubber Stamp & Engraving Co - Cape Town

KZN ENVELOPES

(

021 638 3105

Box 2190, Clareinch, 7740

(

031 465 3992

P O Box 41259, Rossburgh, 4072

(

021 448 7008

Box 931, Wendywood, 2144

021 633 6942

ashly@flipfile.co.za

031 465 1669

info@kznenvelopes.co.za

021 448 7014

cpt@trodat.co.za

Freedom Stationery - Johannesburg

Rubber Stamp & Engraving Co - Durban

Ledger Systems

(

011 314 0953/4

Box 6459, Halfway House, 1685

(

011 433 1808

Box 82586, Southdale, 2135

(

083 377 4109

Box 931, Wendywood, 2144

011 314 0957

gpsales@freedomstationery.co.za

011 433 8863

info@ledgersystems.co.za

031 266 1082

dbn@rse.co.za

Freedom Stationery - Cape Town

South African Diaries

Max Frank

(

021 557 9152/3

36-38 Silverstone Rd Killarney Gardens

(

011 921 1811

Box 200, Isando, 1600

(

021 442 2340

Box 4862, Cape Town, 8000

021 557 9155

cptsales@freedomstationery.co.za

011 921 1569

sarah.schoeman@tigerbrands.com

021 442 2341

phoneyman@sadiaries.co.za

Freedom Stationery KZN (Head Office) (

032 459 2820

Box 478, Mandini, 4490

032 459 3255

sales@freedomstationery.co.za

Freedom Stationery - East London

Maynards - Olympus Audio S.A / Olivetti Distributors (

0860 00 1922

Staedtler SA (Pty) Ltd

sales@maynards.co.za

(

011 579 1600

www.staedtler.co.za

www.maynards.co.za

011 608 3497

admin@staedtler.co.za

Specialised Filing Systems

Merpak Envelopes

(

043 731 2422

Box 14111 West Bank 5218

(

011 719 7700

sales@merpak.co.za

(

011 477 0640

043 731 2421

elsales@freedomstationery.co.za

011 885 3174

www.merpak.co.za

011 477 3528

Global Bag And Sportswear Manufactures 031 305 6507

P.O Box 18586, Dalbridge, 4014

(

083 444 0959

031 301 6553

www.globalbags.co.za

011 869 7243

www.specfiling.co.za

Star Stationers and Printers

Narayan Wholesaler

(

Global Envelopes

narayantextiles@gmail.com

(

031 569 1061

luke@starstat.co.za

031 569 1094

www.starstat.co.za

Technical Systems Engineering

New Era Office cc

(

031 465 5544

envelopes@absamail.co.za

(

011 334 2013

Box 10383, Lenasia, 1821

(

011 708 2304

Box 1532, Northriding, 2162

031 465 5634

www.envelopes.co.za

011 334 7358

kuban@neweraoffice.co.za

011 708 1799

sales@tse.co.za

Gordon’s Productions

Tidy Files

Nikki - Cape Town

011 943 4210

(

031 705 8713

Suite 69, PvtBag X4, Kloof, 3640

(

0860 006731

cpt@nikki.co.za

(

031 705 8714

jacquie@gordons.co.za

0800 204868

www.nikki.co.za

Topmark

Grafton/Star Paper Products

Nikki - Durban

(

011 837 8045 011 837 7442

www.tidyfiles.co.za info@topmarksa.com

(

011 262 0777

Box 550, Bergvlei, 2012

(

0860 006731

dbn@nikki.co.za

011 262 0780

sales@graftonpaper.co.za

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Cape Town

Grip Binders (

011 421 1300

Nikki - Johannesburg orders@tigerpaper.co.za

Hortors Stationery

(

021 787 9600

(

0860 006731

jhb@nikki.co.za

021 787 9791

PvtBag X1, Capricorn Square, 7948

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Johannesburg

(

011 620 4800

Box 1020, Johannesburg, 2000

Nikki - Pretoria

(

011 611 1820

59 Lepus Rd, Crown Mines, 2025

086 612 4663

orders@hortors.co.za

(

0860 006731

pta@nikki.co.za

011 611 1834

tower@pyrotec.co.za

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) Durban

Impala Vuwa Stationery Manufacturers (

036 634 1535

Box 389, Ladysmith, 3370

Nor Paper

036 634 1890

impalastat@mweb.co.za

(

011 011 3900

011 011 4099

Ink Spot Suppliers (

011 854 3013

011 852 3013

sales@nor.co.za

Optiplan a division of Waltons info@inkspotsuppliers.co.za

Interstat Agencies - Durban

Box 6280, Halfway House, 1685

021 386 4261 (Cpt)

tribe@global.co.za

086 681 8256

rcurrin@gp.waltons.co.za

Versafile

Palm Stationery

interstat@mweb.co.za

(

031 507 7051

viran@palmstat.co.za

031 507 7053

www.palmstat.co.za

(

021 551 9555

Box 36696, Chempet, 7442

PaperGeni

021 557 5456

Capetown@interstat.co.za

(

011 011 3900

info@papergeni.co.za

011 011 4099

www.papergeni.co.za

(

041 453 2558

Box 27693, Greenacres, 6057

Paper World

041 453 8504

pe@interstat.co.za

(

012 250 1477/8

info@paperworldsa.com.

012 250 0322

www.paperworldsa.com

14 Isando Road Isando

Parrot Products

IXAXoffice@gmail.com

(

011 607 7600

debbie@parrot.co.za

011 615 2502

www.parrotproducts.biz

my office magazine

011 314 4746 (Jhb)

Box 201707, Durban North, 4016

011 392 3628

tower@pyrotec.co.za

(

Tribe 7

031 569 6559

(

Box 594, Pinetown, 3600

031 701 1285

Pencil Park, Croxley Close, Herriotdale

031 569 6550

IXAXA Office Furniture

031 701 0192

011 620 4000

Interstat Agencies - Port Elizabeth

(

Interstat Agencies - Cape Town

Penflex

Kemtek Imaging Systems

(

011 226 5600

Box 43501, Industria, 2042

011 474 9242

sales@versafile.co.za

Vol 98 - December 2014

needful things

Festive gifting ideas Stuck for present ideas this Christmas? Try any one of these new product ranges Carrol Boyes has a talent for transforming ordinary office supplies into extraordinary utilitarian pieces. Her growing range of office products are manufactured using only the finest metals, such as trademark pewter, stainless steel and aluminum. Each piece is handmade, meaning no two items are the same. A beautiful gift for the discerning user, this pen holder retails for R305. Trade pricing is decided on the quantity ordered.

Canon has unveiled its most powerful, pocketable PowerShot to date â&#x20AC;&#x201C; the PowerShot G7 X. This is the ultimate companion for uncompromising image performance, expert control and impressive speed. The PowerShot G7 X offers unrivalled DSLRstyle creativity with the freedom to capture images in every situation. For more information, contact Canon South Africa on www.canon.co.za.

Hot on the heels of the highly-anticipated local launch of the iPhone 6, Gammatek is offering a dazzling range of iPhone accessories from top international brands. Pictured is Speckâ&#x20AC;&#x2122;s CandyShell range of durable cases for shock and impact protection. For further information, contact Azelle Evans on 082 851 0090.

Perfect for students ready for a cloud of their own, the WE My Cloud or WD My Cloud Mirror will ensure all notes, projects, pictures and documents are stored safely and securely. With a dual drive of up to 12Tb, My Cloud allows access, sharing and uploading of digital content from any location from almost any mobile device. The My Cloud 2Tb, 3Tb, 4Tb and 6Tb drives range in price from R1 799 to R4 899. The My Cloud Mirror 4Tb, 6Tb, 8Tb and 12Tb drives range in price from R4 799.99 to R8 999.00. For more information contact Anamika Budree, sales manager for Branded Products, on 082 403 8090 or anamika.budree@wdc.com.

Sit in a chair even Santa would feel comfortable in. The recommended retail price of the Gruvyer Chair is R940.50, while the Sunshine Chair is R1 065.90 (both including VAT). For queries contact any of the four Eclipse stores nationwide in Johannesburg, Cape Town, Durban and Port Elizabeth on 0861 325 4773, or visit www.eclipsegroup.co.za.

www.shop-sa.co.za

my office magazine

win this

Win

Write in and stand a chance to win this Sheaffer Prelude 337 pen. Send your contact details to competitions@shop-sa.co.za with Sheaffer in the subject line.

This fine writing instrument is used the world over and is revered for its high level of comfort. Its mid-size profile and smooth finish make it a favorite for those desiring an easy and pleasurable writing experience. The Sheaffer® Prelude 337 has a black onyx laqué barrel and a chased palladium plated cap with a unique pearlised insert on the cap ornament. The Sheaffer® White Dot®, the trademark symbol of writing excellence, is proudly shown on the clip. The ballpoint has a limited lifetime warranty and is offered in a Luxury gift box, making it the “The Gift that Matters”.

PUNCHLINE WINNING CAPTION NOVEMBER ISSUE Winning Caption: “NOW… The heads will roll and sparks are going to fly” – Janitha Mahabeer, Sappi Southern Africa Limited.

my office magazine

Vol 98 - December 2014

SHOPPING FOR STATIONERY? NEED OFFICE PRODUCTS DELIVERED TO YOUR DOOR? LOOK NO FURTHER… My Office magazine – the only accredited publication for the office and home products industry is mailed monthly to office professionals across South Africa. Register on www.myofficemagazine. co.za to receive your free magazine subscription. • L earn about cutting edge office technologies • How to work smarter and faster and with best business practice • Get updates on events, promotions and latest offers • Be inspired by the hottest trends in interiors, furniture, and workplace ergonomics • Do business with accredited industry suppliers. Connect to the largest and most comprehensive database of likeminded professionals in the workplace environment.

Join this expanding community of office professionals, managers, procurement buyers and business owners now when you register on www. myofficemagazine.co.za

My Office magazine is the official publication of the Stationery, Home & Office Products Association of Southern Africa.

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