SCV Business Journal August 2020 by Signal

Contact: Perry Smith Business Editor Phone: 661-287-5599

S A N TA C L A R I TA VA L L E Y

BUSINESS JOURNAL BJ INSIDE SPOTLIGHTS B4 A message from the SCV

Chamber B5 SCV Chamber advocacy B8 A message from VIA B10 Four Questions: Craig

Martin

NEWS & FEATURES B1 A community-based

showroom B2 Ballot measures to watch B3 The local real estate

forecast B9 Experts discuss job market B9 City expands outdoor

program

SCV BUSINESS VOICES B1 Poole, Shaffery & Koegle B3 Mission Valley Bank B6 SCV EDC B6 Audiology Associates B7 M & M Fasteners Supply B10 Henry Mayo

FROM THE EXPERTS B2 Ken Keller: Better days

ahead B7 From the Assessor: A look

at the roll B9 Paul Butler: A tale of two

workers

Email: psmith@signalscv.com Mail: 26330 Diamond Place Suite 100 Santa Clarita, CA 91350 SATURDAY, JULY 25, 2020 · WWW.SIGNALSCV.COM · B1

A NEW, COMMUNITYBASED SHOWROOM BY EMILY ALVARENGA Signal Staff Writer

group of car salesmen from Minneapolis are taking the Santa Clarita Valley by storm, with Hello Auto Group’s newly opened Kia and Mazda dealerships, along with Subaru on the way. Karl Schmidt, president of Hello Auto Group, spent 30 years of his career with Morrie’s Auto Group, a group of 17 stores primarily located in Minneapolis, before getting an opportunity to move out west. Here in the SCV, Galpin Motors had closed the local Mazda store in August 2018, a location that would later become its new Porsche dealership, followed by the closure of Galpin’s Subaru dealership in January 2019. “Mazda really had what they called an open point — as did Subaru,” Schmidt said. “Once they’re closed, they want to get back into the market.” After meeting with Mazda representatives, who showed Schmidt the site here in the Valencia Auto Center, he felt it was the perfect fit. “Ideally, we wanted to be right outside of the metro, within striking distance of the metro, but out in more of a community-based market,” he said. “Our approach really is in doing a lot of community-based marketing, and it’s easier to be a voice in a community like this as opposed to in L.A. where there’s 10 million people.” Schmidt gathered a group of some of his former colleagues to join him on his new endeavor, including: Chris Morris, vice president of operations; Jason George, service director; and Ron Stettner, general manager at Mazda. Hello Auto Group purchased Kia of Valencia, along with Nissan, which they closed to open Mazda, and the building directly across the street, which is set to become the new Subaru dealership in late 2021.

The Hello Auto Group is making a splash in Santa Clarita with a newly opened Kia and Mazda dealership, with plans for a Subaru dealership on the way. PHOTO BY BOBBY BLOCK / THE SIGNAL “We’ll focus on all three brands: All are a little bit different, but they’re all great brands,” Schmidt said. “We think they fit the community well.” Coming from the Midwest, Schmidt says the Hello Auto team will bring in a different strategy, which starts with its employees. “Our community-centric approach starts internally, where we try to build accountability as a group … and get that commitment back and forth,” he said. “In our world, our salesperson is a little bit broader than a lot of other stores.” Where a customer visiting a typical dealership would meet with a salesperson, manager and financial advisor before purchasing a car, at Hello Auto, the salesperson is empowered to manage the transaction all the way through, with the use of software tools. “We’re all about one point of contact, where the salesperson meets and greets

the customer, shows a car, does the paperwork for them, checks them out and delivers the car,” said Jose Lopez, sales manager at Kia. “So this way the customer’s a lot more comfortable only dealing with one person.” Each of the customer’s options is then laid out in the software, which the salesperson helps them to work through, allowing each car sale to fit the customer’s wants and needs, Schmidt said. The same goes for the service department, who also have a software tool that allows technicians to do a video walkthrough for customers, where customers can select the work to be done in the app. “It’s about building that trust and communicating with customers in a contemporary way,” Schmidt added. “It keeps us fresh and engaged, as well.” Employees at Hello Auto are currently See MAZDA, page B8

SCV BUSINESS VOICES

PROTECTING YOUR BUSINESS: THE IMPORTANCE OF WAGE AND HOUR AUDITS BRIAN E. KOEGLE Partner, Poole Shaffery & Koegle

ith so much uncertainty surrounding the COVID-19 pandemic, one step that business owners can take to regain control of their circumstances is to conduct an annual wage and hour audit of their practices and policies. As a business owner, you should be asking yourself these 10 questions at least once every year:

EMPLOYMENT LAWS HAVE CHANGED FOR 2020

Have you maintained all time sheets and payroll records in a legible, accurate, complete and easy to access format, for no less than three (and recommended four) years? 2. Is your timekeeping system accurately tracking hours worked for non-exempt employees – compensating for all time that the employee is “suffered or permitted” to work? 3. Are work hours being calculated properly, with meals and rest periods properly accounted for? 4. Is a non-exempt worker’s “regular rate of pay” being calculated correctly? 5. Are you paying overtime under both the federal (40 hour) AND California (8 hour) regulations? 6. Have you created policies or procedures to reduce the risk of “off-the-clock” claims? 7. Are you certain that your salaried employees meet the criteria to be exempt from overtime pay? 8. Are you maintaining accurate, up-to-date job descriptions for every category of employee? 9. Are exempt employees receiving their full salary every pay period? 10. Are every one of your workers being properly classified as employees or independent contractors? From a strategic perspective, it is always better to conduct your own audit, with the assistance of a neutral third-party, prior to the time that a government agency comes in to confirm your (non-) compliance. Given the current climate of risk associated with wage and hour compliance, businesses should be working with competent legal counsel, trained to understand the nuances of California wage and hour laws, before implementing or revising any internal policies or procedures. The attorneys at Poole Shaffery & Koegle, LLP are equipped to help you navigate through the maze of wage and hour laws, to help protect your business from making costly, and sometimes catastrophic, mistakes when it comes to strict legal compliance. Please feel free to contact us to coordinate your wage and hour compliance audit (661) 290-2991; employmentlaw@pooleshaffery.com.

Minimize Your Risk of Exposure Today!

Call 661-290-2991 today to schedule your consultation!

Santa Clarita 25350 Magic Mountain Parkway, Second Floor | Santa Clarita, CA 91355 661-290-2991 · POOLESHAFFERY.COM

SANTA CLARITA | LOS ANGELES | VENTURA COUNTY SAN FRANCISCO | ORANGE COUNTY | SAN DIEGO

B2 · SATURDAY, JULY 25, 2020 · THE SIGNAL

AT THE BALLOT: THE SPLIT ROLL, RENT CONTROL & GIG ECONOMY BY TAMMY MURGA Signal Staff Writer

he November election will feature a dozen California ballot measures, of which a handful could affect the taxation of commercial properties based on their market value, how to classify the gig economy and other proposals that specifically affect the business community. Three out of the 12 measures could directly impact businesses and the workforce: propositions 15, 21 and 22. Here’s a glance at each one: PROP. 15 Ballot title Schools and Local Communities Funding Act This measure looks to require commercial and industrial properties to be taxed based on their market value rather than their purchase price, while residential properties continue to be assessed based on their purchase price, thus creating what’s known as a “split roll.” Besides residential properties, the proposal exempts those zoned as commercial agriculture and commercial owners with more than $3 million in holdings. Small businesses would also be exempt from personal property tax and exempt $500,000 worth of personal property for others. The current tax assessment formula is based on Prop. 13, which Californians approved in 1978 and requires that residential, commercial and industrial properties be taxed based on their purchase price to limit property taxes. Critics, however, have argued that it has enriched some and impoverished younger generations with overpriced rental housing, according to a 2016 report by the California Legislative Analyst’s Office. Prop. 15, largely financed by the California Teachers Association and other unions such as SEIU California and spearheaded by the Schools and Communities First campaign, would generate between $8 billion and $12.5 billion in revenue per year, according to state fiscal analyst estimates. Of that sum, 60% would go toward local governments and 40% to school districts (89% of the overall 40%) and community colleges (11%) via a new local school and community college property tax fund. A July report by Blue Sky Consulting Group in support of Prop. 15 found that “(a)bout 10% of top commercial properties would generate 92% of the revenue from the measure.” “This means that the responsibility for higher taxes from the measure is highly concentrated among a small percentage of properties,” read the report. Opponents of the proposal, such as the California Chamber of Commerce and the Howard Jarvis Taxpayers Association, argue that small business owners will still end up harmed and that homeowners will follow. PROP. 21 Ballot title The Rental Affordability Act With Prop. 15 on the ballot, voters could change the real estate market with Prop. 21 also in the mix. This measure would allow cities to establish rent-control laws on residential properties over 15 years old, ultimately tweaking the former rent-control measure that Californians rejected in 2018.

Above: Prop. 15 would require commercial and industrial properties to be taxed on market value. (MC). Right: Prop. 22 would classify rideshare and delivery drivers, such as for Uber and DoorDash, as independent contractors rather than employees. PHOTO BY TAMMY MURGA / THE SIGNAL The proposal, brought forth the AIDS Healthcare Foundation, which also introduced the 2018 measure, exempts single-family homeowners with up to two properties and permits limits on rent increases with new renters. Supporters Prop. 21 will protect families, veterans and older adults from rising rents in California, where many use 50% or more of their income just on rent. Opponents, such as the Santa Clarita Valley Chamber of Commerce, argue that its time to try different approaches to the housing crisis following the failed 2018 proposal. “The SCV Chamber just ... took a formal position to oppose Proposition 21,” said Ivan Volschenk, managing partner at Evolve Business Strategies, which manages the SCV Chamber. “We witnessed in the last election: Rent control does not work. We must focus on policies that will help alleviate our housing crisis and not retry what has already failed in the past.” PROP. 22 Ballot title Protect App-based drivers and Services Act Without a doubt, Assembly Bill 5 was among the most controversial laws to come out of the Legislature last year. The bill codified the 2018 Dynamex state Supreme Court ruling, ultimately challenging employers over designating who is an employee or an independent contractor. In theory, AB 5 made gig businesses, such as rideshare and delivery companies, label their workers as full employees rather than contractors. This classification would qualify each one for health benefits, time off and overtime pay.

While many workers declared victory, not all companies did the same. In August 2019, Uber, Left and DoorDash joined forces to launch Prop. 22 with $30 million each to fund the campaign. The proposal would not repeal AB 5, but rather avoid it by designating app-based drivers as independent contractors with some benefits as employees, such as an hourly wage for driving, medical benefits if injured while driving, vehicle insurance, safety training and sexual harassment policies. “After AB 5 was signed into law, we worked to get an app-based driver’s exemption in the bill. The Chamber fully supports independent contractors,” said Volschenk. “We truly believe in the freedom to work flexible hours and have the

ability to earn extra income on your own time.” Opponents of Prop. 22, which include the Transport Workers Union of American and the California Labor Federation, argue that the measure only protects corporate wealth. “This action comes not a moment too soon as the COVID-19 crisis hits drivers hard and exposes the devastating consequences of Uber and Lyft continuing to violate the law,” read a statement from the California Labor Federation. “Not only do the law-breaking actions of these multi-billion dollar companies hurt their own workers, they shift the burden onto taxpayers and put responsible businesses at a competitive disadvantage.”

CONVERSATIONS WITH THE CEO KEN KELLER

SCVBJ Contributor

hen I meet with a CEO, my goal is simple: to help that leader identify the challenges being faced every day as he or she works hard to build a successful company. Yes, I care about them as individuals who in their personal life are sons or daughters; parents; maybe even grandparents; uncles or aunts; cousins; neighbors, friends, taxpayers and whatever else they are outside of work. But my “main thing” is helping the CEO to have a better business. After advising CEOs for decades, I have considerable experience facilitating what “a better business” actually is. My conversations aren’t about me or the processes I use. My conversations are about the CEO and three things that keep them up at night. (What are yours?) My conversations are about how the CEO perceives those issues versus how their team perceives those issues. (You’d be surprised at how few CEOs actually share their concerns with their employees!) My conversations are about how many employees they had a year ago; how many they have today, and how many they expect to have a year from now. (Are you aware of how the complexity of your company changes due to the addition of

It’s important for your team members to not only understand the team’s goals, but also their roles on their team — which is an important part of the leader’s job, Ken Keller writes. (MC) lack not just clear goals and priorities but people to the payroll?) lose focus because too many goals and My conversations are about how clear priorities compete with one another.) each person in the company is about My conversations are about the CEO their roles and responsibilities. (It’s amazing how many people, managers included, speaking regularly in one on ones with his or her direct reports. (In my opinion, who do not know what is actually exthese are the most critical meetings a pected of them at work.) CEO can have.) My conversations are about how that My conversations are about making CEO feels about his or her team and sure the CEO is a better listener. (Making why they feel the way they do. (Happy? sure that everyone’s ideas and concerns Pleased? Frustrated? Angry? Disapare heard and understood.) pointed? All of the above? None of the My conversations are all about helpabove?) ing the CEO and the management team My conversations are about how the to identify the top challenges, concerns CEO can get better alignment with their management team. (Too many companies and opportunities holding back growth.

(Sometimes just explaining what the word “growth” means can be a game changer.) My conversations are about when the CEO leads meetings it isn’t about dominating the session but rather allowing everyone to have a voice in order to gain perspective on the different points of view around the table. (No one wants to be lectured to.) My conversations are about creating alignment, top to bottom and side to side) in order to get people engaged. (Engaged employees are harder working, and more productive than those who are disengaged or actively disengaged.) My conversations with the CEO are often on gaining clarity about what the company’s strategic competitive advantage is. (Often this is the best kept secret in the company.) My conversations with the CEO are focused on uncovering the Builder/Protector ratio so that the company has the right focus and energy on growth. (Some people make it rain, others count the raindrops.) What comes out of these conversations? Honest, open discussions and decisions of insight and clarification about people, processes, opportunities, priorities and profit. (Email me.) Ken Keller is an executive coach who works with small and midsize B2B company owners, CEOs and entrepreneurs. He facilitates formal top executive peer groups for business expansion, including revenue growth, improved internal efficiencies and greater profitability. Email:Ken. Keller@strategicadvisoryboards.com. Keller’s column reflects his own views and not necessarily those of the SCVBJ.

THE SIGNAL · SATURDAY, JULY 25, 2020 · B3

SCV REALTORS DISCUSS MARKET, SUPPLY BY NOELLE BLUMEL For the Signal

anta Clarita Valley real estate experts aren’t really surprised to see a relatively mild market based on current quarantine conditions, with June numbers indicating a willingness to buy but a hesitancy to sell. For the month of June, the Southland Regional Association of Realtors, the largest professional real estate organization in the area, reported 331 active listings in its income-to-loan guide for June 2020, a 49% decrease from June 2019. At the current rate of sales, the active listings represent a 1.2-month supply, according to Erika KauzlarichBird, broker associate with Compass. ( Estimates vary, but a health supply is considered five to seven months, according to Sapling.com.) “We are definitely down in terms of inventory,” Kauzlarich-Bird said. “June is the summer which is usually our best market, and that’s when you usually see a rise in activity; but unfortunately with the pandemic, it has kind of changed the nature of all of those numbers, but it is not necessarily bringing down the value of homes.” However, for those who need to sell, there’s a bit of good news. Brokers are seeing multiple offers on homes, and properties aren’t staying on the market for very long. The area’s desirability are factors. The market is leaning towards a seller’s market because they have the buyers, but not enough homes to sell, according to Craig Martin, Realtor with Realty 1 Group. “However, locally we’re thriving because people want to live here and it’s affordable in the sense of everything that’s around us,” Martin said. “So I feel like our market is always going to be solid, because I feel like you get a lot for your value out here.” There are not a lot of negotiations going on because of the shortage of inventory, and the median sale price is up 7.4% since June 2019, according to Michael Regilio, agent and member of the Southland Regional Association. “The number of active listings on the market are down 46% from last year because the houses are sellings faster,” he said. “The number of properties in escrow, the ones that come on the market and buyers have made offers, is up by 20%.” The Southland Regional Association Realtors also reported that compared to June 2019, there were 105 fewer listings and 33 fewer closed sales added to the database last month. Kauzlarich-Bird said they are definitely down in terms of active listings by about half vs. the same time in 2019, but as long as they have the demand and not the supply, they’re always going to see multiple offers on properties. “So when you look at the trend of last year vs. this year, it’s down, but it’s not down a whole lot,” Kauzlarich-Bird said. “The market, even though we can’t do

A home in Bridgeport is listed as being for sale in June. One thing Realtors have noted is that while challenges exist, the homes that are on the market right now are selling relatively quickly. PHOTO BY BOBBY BLOCK / THE SIGNAL open houses and even though showings are supposed to be the absolute last resort, when you compare us to last year, we’re really not down very much in terms of sales.” She has also been on a lot of economic forecast calls and said by looking at the trend, this is definitely something she would come to expect. She added that it’s hard to predict where the stats will be at in the coming months because the economic impact is changing from week to week as a result of the pandemic.

“As long as we don’t end up with a complete shut down, I think you’re gonna continue to see the trend of the buyers out there taking advantage of the interest rates,” she said. “I don’t necessarily foresee a huge uptick in listings because you have to factor in, too — sometimes, we have distance learning, we don’t even know if the kids are gonna go back to school and a lot of what brings families to Santa Clarita are the schools.

SCV BUSINESS VOICES

BANKING ON TRUST IN A PANDEMIC AND BEYOND TAMARA GURNEY President and CEO Mission Valley Bank

ever has the importance of community relationship banking been more evident than in recent months. The national rollout of the Paycheck Protection Program (PPP) loans had a rocky start and was anything but smooth. And while many large banks initially hesitated, our community bank fought through the funding difficulties to emerge as a trailblazer amid constantly changing guidance. Any street-corner bank — big or small — can handle the transactional side of banking. Even non-traditional financial service providers have entered the banking space. While low-cost providers and special promotions may seem appealing, there is truly no long-term value generated for the client’s business. Rather, it takes a team of Trusted Advisors who understand a client’s business to develop programs to meet their exact needs. As a community bank, our advantage over larger financial institutions is knowing our clients and understanding their businesses before trouble arises. This affords us the ability to immediately determine what solutions are the best fit for their unique situation. We take our role as Trusted Advisors seriously and it is at the heart of all we do. We also take great pride in the fact that those seeking help are often greeted by a live person and receive personal calls from our bankers. I have heard repeatedly that the personal contact received from Mission Valley clearly distinguishes our bank from other institutions. A simple truth is that banks cannot be all things to all people. By the same token, not all banks are created equal nor do they focus on the same core competencies. In addition to the overall client experience, businesses need to be sure their bank is a good fit for what is needed to grow and operate their business. Lastly, to achieve trust, banks must demonstrate their dedication to a broader purpose. They need to prove they are not just driven by quick profits, but also by shared values. There is tremendous value in working with a client-focused, relationship-driven banker who will invest the time necessary to truly get to know a business and understand its unique needs. The path to long-term success is for businesses to develop long-term relationships with bankers who demonstrate expertise, experience and dedication to their success. Mission Valley Bank is a locally-owned, full service, independent community business bank headquartered in Sun Valley, California with a business banking office in Santa Clarita. For more information visit www.MissionValleyBank.com or call (818) 394-2300.

2020 DIRECTORS

B4 · SATURDAY, JULY 25, 2020 · THE SIGNAL

CALIFORNIA COALITION FOR SAFE REOPENING of local chambers of commerce and business and

CHAIR OF THE BOARD NANCY STARCZYK

Realty Executives

customer. Join us in support of the Three Point -

EXECUTIVE COMMITTEE HUNT BRALY

Poole, Shaffery & Koegle, LLP

MARISOL ESPINOZA

Southern California Gas Company

KEVIN HOLMES

Martini Akpovi Partners, LLP

TROY HOOPER

Kiwi Hospitality Partners

DR. CHRIS RAIGOSA

Kaiser Permanente

CHRIS SCHRAGE

LBW Insurance Financial Services

JOHN VANCE

Vance Wealth

Governor Newsom’s order to temporarily close

reopen.

simple and enforceable protocols and support for businesses eviscerated by closure orders.

BOARD OF DIRECTORS ANDREA CARPENTER

Logix

STEVE COLE

SCV Water Agency

JASON CRAWFORD

City of Santa Clarita

JEFFREY FORREST

College of the Canyons

MONICA HARRISON

LA Film Locations

BRIAN HIGGINS

AAA Companies

PAM INGRAM

Re/Max of Valencia

ALEEN MANCHESTER

California Resources Corporation

PATRICK MOODY

Henry Mayo Newhall Hospital

BRIAN O’CONNOR

Princess Cruises

DAN REVETTO

AT&T

HENRY RODRIGUEZ

State Farm Insurance

SANDY SANCHEZ

FivePoint

LIZ SEELMAN

Southern California Edison

G. JESSE SMITH

California Institute of the Arts

DR. DIANNE VAN HOOK

College of the Canyons

DENNIS VERNER

Burrtec

KARINA WINKLER

Holiday Inn Express

dropdown.

WELCOME TO OUR NEW MEMBERS Please join us in welcoming our newest members. Our membership is the live blood of the community.

Townhomes at Lost Canyon lostcanyonmgr@greystar.com

Progressive Steps www.progressivestepca.com

Felicia Jurado Insurance Agency, Inc. Remedy Home Health Care www.remedyhomehealthcare.com

West Coast Blood Center of Santa Clarita www.westcoastblood.org

Compass - Erika Kauzlarich-Bird erikabird@outlook.com

ZenBusiness www.zenbusiness.com

Government Affairs

Kelvin Driscoll for Santa Clarita City Council www.kelvinforscv.com

Industry & Technology

UPCOMING PROGRAMS Small Business

Non-Profit

Latino Business Alliance

please email hello@scvchamber.com or visit

NextSCV -

THE SIGNAL · SATURDAY, JULY 25, 2020 · B5

ADVOCACY NEWS As the largest business membership organization in the santa clarita valley, the scv chamber of commerce is the voice of business. the chamber actively advocates on behalf of our business community on important local, regional and statewide issues that have direct impacts on our local businesses

LT. GOVERNOR AND STATE TREASURER JOIN SCV CHAMBER MEMBERS TO GIVE SACRAMENTO UPDATE The Santa Clarita Valley Chamber of Commerce hosted Lieutenant Governor Eleni Kounalakis, State Treasurer Fiona Ma, Assemblywoman Christy Smith and Ms. Isabel

SCV CHAMBER TAKES POSITIONS ON 2020 NOVEMBER BALLOT MEASURES PROPOSITION 15: SPLIT ROLL POSITION: OPPOSE Increases funding for public schools, community colleges, and local government services by changing tax assessment of commercial and industrial property. -

PROPOSITION 19: PROPERTY TAX BREAKS AND CLOSING THE “LEBOWSKI LOOPHOLE” (ACA 11)

PROPOSITION 21: RENT CONTROL

POSITION: SUPPORT

POSITION: OPPOSE and buy a new one. It would also limit the ability of new homeowners who

property.

Amends state law to allow local governments to establish rent control on resfund.

PROPOSITION 22: SELF-EMPLOYMENT FOR RIDE-HAIL AND OTHER APP-DRIVERS

PROPOSITION 24: STRONGER CONSUMER PRIVACY LAWS

POSITION: SUPPORT and delivery drivers.

POSITION: OPPOSE

Amends consumer privacy laws. -

OUR ADVOCACY HAS NEVER BEEN MORE IMPORTANT. JOIN THE CHAMBER TODAY TO STRENGTHEN THE VOICE OF BUSINESS IN THE SANTA CLARITA VALLEY

B6 · SATURDAY, JULY 25, 2020 · THE SIGNAL

SCV BUSINESS VOICES

FIVE REASONS WHY THE ’BURBS ARE BETTER HOLLY SCHROEDER President & CEO of SCVEDC

ere are five reasons why the suburbs are uniquely suited to, and could benefit from, the coronavirus crisis: 1. Work from home provides more flexibility Employees have long been requesting to work from home, and now that managers have realized that their employees are at least as productive, if not more productive at home, employers are likely to reconsider the need for everyone to be in the office all of the time. This has allowed for movement out of city centers and into the suburbs as long commute times are less of an issue. 2. Homes in the suburbs often boast private yards One of the huge benefits of living in the ‘burbs is buying a home with a private yard. This issue has come to a head in recent months as stay-at-home orders went into effect. Being able to access outdoor space is beneficial for a healthy body and mind, and during the crisis, many city dwellers fled their cramped apartments to either rent or buy homes in the suburbs. 3. Density perceived to contribute to coronavirus outbreaks Several recent studies have shown that density does not actually cause a spike in Covid-19 cases, but that doesn’t stop the perception that it does to the benefit of the ‘burbs. Many millennials who were already considering leaving the city, have accelerated their move to a community that offers more space to spread out. 4. New home construction is more attractive than ever Searches for new home construction have surged 73 percent compared to last year, according to The Harris Poll commissioned by real estate listing company Zillow. With thousands of new homes planned or underway here in the Santa Clarita Valley, we are well-suited to meet that need. 5. Modern, city-like amenities in ‘burbs create ideal live-work-play communities While cul-de-sacs, paseos, and neighborhood schools still score big points among those who are escaping city life, most millennials don’t want to leave it all behind. The trend today is creating mini urban centers in suburbia that are walkable, provide excellent amenities (like high end shopping, arts, dining, and coffee houses), and have easy access to public transit. This reimagined suburb living provides the kind of live-work-play environment that is attractive to both potential homebuyers and businesses. For more information about the SCV Economic Development Corp., visit SCVEDC.org, or by calling (661) 288-4400.

SCV BUSINESS VOICES

A QUESTION-AND-ANSWER ABOUT HEARING HEALTH DR. KEVIN BOLDER AuD, Audiology Associates

hen it comes to hearing loss, it’s normal to have a lot of questions. As hearing care professionals, we frequently have patients come in with questions about their hearing, hearing aids, different types of hearing loss, and how we can help them find a solution. Q What causes hearing loss? A Depending on the type of hearing loss you have there are many factors that could have contributed to your hearing loss. Some common causes of hearing loss

include: ear infection, head/ear trauma, malformation of the outer/inner ear, aging, genetics, earwax build-up, perforated eardrum, exposure to loud noise, or medications that are toxic to hearing. Q Can I talk on the phone with my hearing aids in? A You can talk on the phone with your hearing aids in, and with today’s technology you won’t receive any distracting feedback or whistling. With Bluetooth compatible hearing aids you can connect your devices directly to your smartphone. This allows you to stream phone calls straight to your hearing aids. Bluetooth hearing aids make listening to phone calls easier and less complicated. Q What if I lose my hearing aids? A If you lose your hearing aids and they’re still under

warranty, contact us immediately. Many manufacturer warranties will replace a lost hearing aid within two years after you’ve purchased the device, but it varies depending on the manufacturer and type of device. The best thing you can do to make sure you are maintaining your overall health and well-being is receive regular hearing screenings in addition to your other doctor visits. To schedule a hearing aid consultation today, please call Audiology Associates at (661) 284-1900. Kevin Bolder, Au.D, Patrice Rifkind, Au.D. and John Davis, Au.D. are three of the best in Santa Clarita and San Fernando Valley. Visit our website at www.AudiologyAssociates.net or stop by our office located at 23838 Valencia Blvd., Suite 100, Valencia. We are hearing healthcare excellence.!

THE SIGNAL · SATURDAY, JULY 25, 2020 · B7

SANTA CLARITA AT $37.2B FOR TAXABLE VALUE, UP 5.8% BY JEFF PRANG From the Assessor’s Office

t’s that time again that my Office undertakes its most important function of the fiscal year that lays the groundwork for the very property taxes that pay for our vital public services: The Assessment Roll. I wrote about last year’s Assessment Roll in my last column. The Roll for 2020 has been closed, and it reflects solid growth for Santa Clarita and the rest of the county. However, the Roll is pre-COVID, and I will explain that in a bit. First off, though, let me repeat myself from my last column by saying this comprehensive tally values more than 2.5 million real estate parcels in Los Angeles County and results in the very tax dollars that goes to pay for vital public services, such as health care, police, fire, schools, and even librarians, to name just a few. I am constitutionally mandated to close the role by the end of the Fiscal Year on June 30. I am pleased to announce that the 2020 Assessment Roll has a total net value of $1.7 trillion, indicating the 10th year of consecutive growth. That value places $17 billion in the hands of the county to be used for public services. This year the Roll has an added dynamic, however, the COVID-19 pandemic. Locally, Santa Clarita for 2020 came in at $37.2 billion for taxable values, which is a 5.8% increase over last year’s numbers. That includes 62,603 singlefamily homes, 492 apartment complexes, 4,657 commercial-industrial parcels for a grand total of 67,752 taxable properties. Growth is steady in the valley. More importantly, that $37.2 billion translates into about $370 million for vital public services such as public safety, healthcare and public education for Santa Clarita. However, these figures are pre-COVID and here’s how that works. Assessments are based on the value of property as of the lien date of January 1, 2020, which was a couple of months prior to the outbreak of COVID-19. Next year’s lien date of Jan. 1, 2021, will tell a different story.

“

Santa Clarita for 2020 came in at $37.2 billion for taxable values, which is a 5.8% increase over last year’s numbers. That includes 62,603 single-family homes, 492 apartment complexes, 4,657 commercial-industrial parcels for a grand total of 67,752 taxable properties. Growth is steady in the valley.”

We need to be realistic and although we don’t know yet for sure how next year will look, the pandemic has devastated the economy to levels only seen during the Great Depression. The reduction in sales tax revenue, housing market slow down and high unemployment is going to most likely have an adverse effect on the economy. Moreover, when COVID hit and we were all put under quarantine as required by the Safer At Home protocols, my force of nearly 1,400 employees went into a massive teleworking mode of operations. We have 85 to 95 percent of our workforce teleworking on any given day and the transition has proved challenging. Some basics: The Roll, as it is known, contains the assessed value of all real estate and business personal property in the County’s 88 cities along with the unincorporated areas. It also breaks down the number of single-family residential homes, apartments and commercial-industrial parcels.

This year’s Roll comprises 2.58 million real estate parcels as well as business assessments countywide. That includes 1,882,121 single-family homes, 250,089 apartment complexes, 247,562 commercial and industrial properties and more than 205,000 business property assessments. The 2020 Roll also grew by $95.9 billion (or 5.97%) over 2019. In addition to the values of the County’s 2.38 million real estate parcels, this total amount reflects $87.91 billion in business personal property, which includes boats, machinery, equipment and aircraft. Since the Roll is the inventory for all taxable property in the County, it can provide some insight into the health of the real estate market. Although there was a slowdown in sales, there was continued growth in property values. The Roll is also driven in large measure by real property sales, which added $49.6 billion to the Roll as compared with 2019; the CPI adjustment mandated by Prop.

13, adding an additional $30.8 billion; and new construction added $13.4 billion. Finally, as we move forward during this critical period I hope everybody stays safe and heathy. This is a tumultuous time in our history. No question about that, but to repeat what has been said so many times before during emergencies that demand the best from us, this could be our finest hour. Los Angeles County Assessor Jeff Prang has been in office since 2014. Upon taking office, Prang implemented sweeping reforms to ensure that the strictest ethical guidelines rooted in fairness, accuracy and integrity would be adhered to in his office, which is the largest office of its kind in the nation with 1,400 employees and provides the foundation for a property tax system that generates $17 billion annually.

SCV BUSINESS VOICES

M & M FASTENERS ENJOYS GROWING IN VALENCIA BY SCV BUSINESS JOURNAL STAFF

& M Fasteners Supply Inc. offers customers more than four decades of experience in wholesale hardware distribution for everything from the manufacturers that make movie magic lighting equipment to the planes that safely carry us all over the world. While the company excels in filling production orders on a wealth of products listed on its website, the company also provides industry support beyond the production line. The customer-driven approach of M & M Fasteners Supply, Inc. is evident in their motto, “Where quality meets customer service,” a big reason why the company has experienced a great deal of growth since moving to Valencia a little over a year ago, according to Eunice Hajek, CEO of M & M Fasteners Supply, Inc. And while the company has always had a strong presence in the commercial sector, M & M is working toward growth in the film and aerospace sectors, which themselves have also experienced a great deal of growth in recent years. In addition to supplying a multitude of “fasteners that mechanically join or secure two or more objects together,” M & M can also provide their decades of collective expertise to help support other manufacturers through their warehouse-operations services, such as custom Vendor-Managed Inventory (VMI) programs, which can help companies organize, catalogue and track materials & equipment — a service that can help companies dramatically improve efficiency and make a significant impact on the bottom line. The VMI service, of course, is in addition to the traditional manufacturing support the company provides: everything from commercial threaded bolts and screws to large OEM’s, MRO’s or Construction hardware and tools to the grips in the Studio Industry, to a custom part, per-print used by the Department of Defense both of which are just some of the growing business needs in the Santa Clarita Valley, where the film and aerospace industries continue to thrive. M & M’s location in the heart of Santa Clarita’s Industrial center, situated amid businesses with similar needs for manufacturing industry-specific services, is ideal for the growth the company expects to see in the coming months and years. Check out our website for monthly promos! M & M Fasteners Supply is a stocking supplier of quality fastener products and accessories specializing in OEM, MRO, electrical and aerospace markets. M & M can also supply parts from a blueprint or technical specification. For more information, visit mmfastsupply.com or call (818) 767-8833.

B8 · SATURDAY, JULY 25, 2020 · THE SIGNAL

MAZDA

Continued from page B1

Matthew Villanueva works on a customer’s vehicle at Kia of Valencia. PHOTO BY BOBBY BLOCK / THE SIGNAL undergoing training on the software, which is set to be rolled out by the end of the year. Moreover, the dealership prides itself on taking a one-price strategy. “People have a tendency to price their customers, not the cars … so we do our homework on the market, and we set the price,” Schmidt said. “And we’re forward with the information, so … if you want to know what the price of the car is, we tell you what the price of the car is.” Lopez, who worked at Kia prior to the new ownership, says his colleagues are on board with the changes. “Everyone’s really happy,” Lopez added. “Previous ownership didn’t really care about the community or its salespeople, they just wanted to sell cars. … (Now) the salespeople are happy, they’re appreciative of actually being taken care of.” Though the pandemic has given the newcomers a “couple of false starts,”

Stettner said they’re looking forward to finding ways to get involved in their new community. “Our whole strategy basically is making sure that our employees are happy, making sure the community feels like we’re good citizens and having some interplay back and forth,” Schmidt said. The group plans to bring some of its community outreach tactics with them, including setting aside a portion of each car sale and allowing customers the opportunity to match, with money being donated quarterly to a charity. For the car salesmen, coming to California meant finally being able to call the shots. “I think we found coming out here we can really do what we wanted to, without having to go to a huge corporation with 50 decisionmakers,” Morris said. “We listen to the community, we listen to our employees and we can build the experience that we want to have. The three of us get in a room, and two minutes later, we can make change.” “We know what direction we’re going to go,” Stettner added. “And the good thing is if it’s not the right direction, the three of us can look at each other and go, ‘OK, let’s do something else now.’” Now, they’re hoping to take what they’ve learned to make these three Hello Auto dealerships special. “We all work here and live here every day,” Schmidt added, “so, we feel like we can really bring a little bit of that oldfashioned touch back to the market that maybe it’s been missing”

THE SIGNAL · SATURDAY, JULY 25, 2020 · B9

CITY WORKS ON ECONOMIC SOLUTIONS AMID PANDEMIC BY PERRY SMITH Signal Business Journal Editor

anta Clarita saw a slight improvement in its employment picture as businesses temporarily reopened in June. But the uncertainty that looms large on the nature of closures is expected to hurt businesses for some time. Because just as businesses started to reopen, an emergency order closed them mid-July, leaving many looking for answers. “The 2% increase is encouraging news and a good sign that our economy can start to quickly rebound when our businesses are open,” said Ivan Volschenk, managing partner at Evolve Business Strategies, which manages the SCV Chamber of Commerce. “However, we have to be aware that the recovery will likely remain uneven across industries and communities, and will be affected again by the new restrictions implemented earlier this week.” Business advocacy groups have been working with the community and city of Santa Clarita, as officials try to address any concerns people have in reopening, said Jason Crawford, economic development director for the city of Santa Clarita. “It likely will be fluctuating for a little while,” Crawford said, acknowledging the city did see the unemployment rate improve from 20.6% to 18.6%, which is still significantly worse than even the worst numbers the city saw during the Great Recession. “This stretch of time — April, May and now June and into July — is the worst unemployment that we’ve had here in Santa Clarita that I’m aware of.” Describing the recent reopening, and then closures many California counties experienced in the last few weeks as, “One step forward and then two steps back,” Crawford also shared what many have been learning and living: “The uncertainty is nearly as difficult for businesses as anything else.” In terms of creating safe spaces for business, the city of Santa Clarita recently expanded its program that allows restaurants to use their outdoor space, by allowing other types of businesses to apply for similar exemptions. The idea is to give everyone more space to allow for social distancing in the marketplace. AREA DATA The numbers demonstrate Santa Clarita is doing about as well as it can, considering all the factors. The city’s rate of 18.6% unemployment, which is derived from 107,900 jobs and approximately 20,100 unemployment claims last month, is slightly better than most of the surrounding area. Burbank saw its rate stay above 20% at 22.6%, and Lancaster and Palmdale were at 19.8% and 20.8%, respectively. Acton was at 15.2%, and Val Verde still had the worst reported rate for the region at 30.3%. Leading all cities and Census-designated places in Los Angeles County with a population over 10,000 people were Hermosa Beach and Manhattan Beach, with 10.1% and 11.1%, respectively. SOLUTIONS While the city is working to create new solutions as new problems occur, the community in Santa Clarita

Closing Newhall’s Main Street to foot traffic is just one of the ways Santa Clarita has tried to create opportunities for businesses amid the pandemic. PHOTO BY DAN WATSON / THE SIGNAL also has advocacy groups working on the behalf of businesses, as well. The Santa Clarita Valley Economic Development

THE STATEWIDE OUTLOOK

• While the state’s unemployment rate of 16.31 percent is slightly lower than the record high set in April 2020, it is still far higher than the 12.3 percent it was at during the height of the Great Recession (March, October, and November 2010). • April’s revised loss of 2.4 million jobs in California since March is the biggest month-over job loss in state history, far eclipsing the Great Recession’s then record-setting, month-over loss of 132,800 jobs between December 2008 and January 2009. • Nine of California’s 11 industry sectors gained jobs in May. Construction posted the largest job gain (+75,000) thanks to strength in specialty trade contractors and ongoing construction projects. Leisure and hospitality (+64,800) had the second largest job gain due to growth in accommodation and food services. Government (-95,800) had the largest drop

Corp. has a local jobs board, in addition to its lobbying efforts. One can check out the local jobs available by visiting liveworkscv.com. The SCV Chamber of Commerce, in addition to having information about their outreach available in the following pages, host a variety of networking, lobbying and other pro-business services, including events like their recent question-and-answer opportunity with the state’s lieutenant governor. The organization is not just about networking for businesses and keeping them informed, it’s about working for reasonable solutions for businesses, too. “Our advocacy work has never been more important. We launched IMPACT SCV, a direct message advocacy program, to allow our members to make their voices heard. Recently, we joined the California Coalition for Safe Reopening which advocates for safe, reasonable and predictable reopening plans,” Volschenk said. “We will continue to provide resources and educational opportunities for our business community. Past webinars, local, state, and federal resources, and other pertinent information can all be found on our website scvchamber.com. The SCV Chamber will continue to be the main resource for businesses during the COVID-19 pandemic.”

SANTA CLARITA EXPANDS OUTDOOR BUSINESS PROGRAM

BY EMILY ALVARENGA Signal Staff Writer

anta Clarita recently expanded the program it created for Main Street to allow more businesses citywide to be able to use their outdoor space safely and more creatively, according to Jason Crawford, economic development director for the city of Santa Clarita. Main Street Newhall is set to close to vehicle traffic this weekend for restaurants to expand dining operations into the streets as part of the city of Santa Clarita’s Eat Local program. The closure allows restaurants on Main Street between Market and 6th streets to extend their dining services into the sidewalks and street each weekend through August. In addition, each restaurant is set up with water-filled K-rails, allowing them to provide outdoor dining in parking spaces along Main Street all week long.

“Now more than ever, local governments need to work with our small business to find creative ways to help keep their doors open, keep their staff employed, and we think the closure of Main Street will not only allow our local restaurants to expand their footprint, but we hope that it will drive home more customers to our retail locations within the Main Street area,” Santa Clarita Mayor Cameron Smyth said. “We have seen other cities employ a similar approach, and it’s been very well-received by the community, so I have no doubt that the people of Santa Clarita will do what they can to help support their local businesses.” Participating restaurants include The Old Town Junction, Smokehouse on Main and Newhall Press Room, while additional restaurants along Main Street are also in the process of completing plans for similar outdoor seating setups, according to city officials.

“At least outdoors, they can enjoy being away from home, but still feeling secure, where they know that we’re following protocol and everything’s safe and everything’s sanitized,” said Cherie McGraham, owner of Smokehouse on Main. Through the street closures, Smokehouse is also setting up curbside service in the back so people can drive through the alley and pick up their to-go orders, McGraham added. That being said, McGraham is encouraging SCV residents to come out and support local restaurants, as many are reaching the end of their ability to stay afloat. “If people aren’t going to restaurants, then some of their favorite ones are not going to survive,” she added. Other businesses across the city can also expand their offerings through the Shop Local program, which encourages SCV residents to shop locally by allowing businesses to expand onto private

sidewalks, common areas and parking spaces, giving them flexibility, while following current public health guidelines. Similar to restaurants, businesses can apply for temporary use permits, which will be issued by the city’s planning division, with the goal of same-day issuance, allowing businesses unable to operate within their building to expand outdoors at no charge, according to city officials. The Main Street closure is set to begin at approximately 3 p.m. Friday and go until 11 p.m. Sunday, with this schedule intended to continue on weekends through August. For more information on the Shop Local and Eat Local Programs, contact Jason Crawford, the city’s planning and economic development manager, at jcrawford@santa-clarita.com. Santa Clarita expands outdoor business program. Santa Clarita expands outdoor business program.

FOUR QUESTIONS

CRAIG MARTIN

1. How did you first get into real estate? In 2000, I started flipping properties all around the Los Angeles area and was featured on TLC’s Flip That House. From

Craig Martin of the Realty ONE Group has more than 16 years of experience selling homes in the Greater Los Angeles area, specializing in the Santa Clarita and San Fernando valleys. Martin can be reached at (661) 361-6843 or craigmartinhomes4u@ gmail.com. there, I started buying homes for rentals. As the market shifted and there was less inventory to flip, I got my real estate license to find more deals, but eventually more and more people I met asked me to sell their home or purchase a home. I got more and more involved helping people. And now, I mainly concentrate on helping clients buy and sell homes. I still fit in a few flips every year. 2. What do you enjoy most about it? I think it comes from my flipping background, but I really enjoy the process of

getting a home ready to go on the market and finding ways to add value to the property. I really enjoy selling homes to families in the Santa Clarita area. It’s rewarding to help a family move to a great new place with top schools, parks, and plenty of activities for kids. 3. How have you adjusted operations in quarantine for your clients? Our operations have shifted to be as virtual as possible. When I sell a home, I make sure we have 3D tours so people can view online especially since we aren’t

able to have open houses. But some things still remain the same as far as clients wanting to see a house in person. In those cases, we follow state guidelines to wear masks, gloves, and wash hands. Most of the buyers who are willing to go out now during COVID-19 are very serious and are ready to buy. Usually, it only takes them two to three homes before they put in an offer. I have found that people who are on the fence are not looking right now. 4. What is your perspective on the market outlook? I think the outlook is very promising, especially in an area like Santa Clarita. Because of COVID-19, I am finding more people who were living in the city are willing to come out to the suburbs, because their jobs are becoming more virtual. Santa Clarita has so much to offer families, and is relatively affordable compared to other LA areas. You get so much more for your dollar. This is truly a hidden gem out here and as long as interest rates stay stable, we should have a bright future ahead.

B10 · SATURDAY, JULY 25, 2020 · THE SIGNAL

WORKING IN A MAD WORLD PAUL BUTLER Signal Contributing Writer

e seem to be living in a mad world right now, and I am concerned this angst will carry into our cubicles, find its way onto the workbench and blow into the boardrooms. I’m no great philosopher but there seems to be something deep down within our engines that causes many of us to be fine-tuned toward division, discordance and disparity. I’m noticing that to have a vantage point that’s different to others is dangerous. Take the recent events of the Black Lives Matter movement: If you don’t agree with the narrative — that there’s systemic racism within the police force — you’ll soon be ostracized by the outraged. President Abraham Lincoln famously quoted the biblical words of Matthew 12:25 in his address to the nation on June 16, 1858, when he said: “A house divided against itself cannot stand.” Even though Honest Abe’s words were cast across the country 162 years ago this week, they still resonate with us today. Why? Because we know it to be true. Jesus was saying good and evil cannot coexist in the same body. Lincoln was saying if the country continued to be divided on slavery it would have likely ruined this Great Experiment called the United States of America. The same is true for families, neighbors and coworkers. Narratives, if not true for all, will likely cause division. Case in point: I have two neighbors — one I’ve known as an ex-work colleague from nearly 20 years ago and another I’ve known for about 12 years based on a common pastime we share. I’m also virtual friends with both of them in that sticky realm called Facebook. They both have very strong viewpoints about politics and systematic racism, to the point where they both appear aggressive and unreasonable. To not agree with their way of seeing the world puts gasoline on their already raging fire. Although we’ve clashed swords in the virtual realm on a few occasions, I’m intent about maintaining good neighborly relations in the real world. We may have different views on many potentially divisive issues, but I’m still called to love my neighbors, even when it’s hard to do so. Our cul-de-sac could be a microcosm of the workplace — just as we as neighbors have to live together in close proximity, people at work have to produce, serve and sell products and services in close proximity. Our work must have a higher purpose vertically than anything going on between us horizontally. With people being people, there have always been disagreements in the workplace about situations outside of the workplace, or at least out of the control of those in the workplace. Maybe I’m looking through rose-tinted

“

I am a believer. I’m a believer that light always shines brighter against the darkest backdrop. I’m a believer that good will eventually win over evil. One small way we can demonstrate this is in how we lead, how we serve and how we collaborate together in the workplace.”

glasses, but the bantering always seemed jovial: favorite sports teams, preferred TV shows and musical likes and dislikes, etc. Yet, now, there seems to be a darkness to the division between us as people — politics has become venomous; everyone is blaming everyone else for the ills of a fallen world. I have never sensed so much division between people, and I remain cautiously concerned about how this may even divide departments when we return to work. I am a believer. I’m a believer that light always shines brighter against the darkest backdrop. I’m a believer that good will eventually win over evil. One small way we can demonstrate this is in how we lead, how we serve and how we collaborate together in the workplace — be it onsite or online. The late Lebanese-American writer and poet Khalil Gibran once wrote: “Work is love made visible,” and although I’d like to think we also show love in how we neighbor, how we live and in good citizenry — I do appreciate his sentiment.

Here are seven pragmatic ways we can show love rather than hate at work: • Listen twice as much as you speak when in conflict with colleagues. • Have a spirit to serve others much more than ever before. • Learn to forgive and forget if coworkers offend you. • Be a good friend and listener to those around you. • Look for opportunities to show you care about others at work. • If you disagree, express your disagreement agreeably. • Do everything at work to the very best of your ability. The way we work, can indeed be love made visible — much more than wearing a hatful of hate. Paul Butler is a Santa Clarita resident and a client partner with Newleaf Training and Development of Valencia (newleaftd. com). The views and opinions expressed in this article are those of the author and do not necessarily represent those of The Signal newspaper. For questions or comments, email Butler at paul.butler@newleaftd.com

SCV BUSINESS VOICES

BEING MINDFUL OF PANDEMIC DREAMS PATRICK MOODY Henry Mayo Newhall Hospital

he pandemic has many people on edge every day. Fear and uncertainty about our jobs, our health and the future are rattling our waking hours. So it’s no surprise that some of us are experiencing restless sleep, complete with bad dreams. While these nightmares may contain no reference to the coronavirus, it’s anxiety about the pandemic that’s causing the restless sleep and vivid dreaming. WHY WE DREAM We still don’t know exactly why we dream, according to the American Association of Sleep Technologists, or AAST. A leading theory is that our dreams help us consolidate our memories and make sense of what we learned during the day. But a flood of sad or unpleasant memories can overwhelm our brains, says the AAST, causing strange dreams and waking us up. Frequent waking after dreams may be part of the reason we remember these vivid dreams more during stressful times, according to HelpGuide.org. So the more often we wake from dream sleep during the night, the more likely we are to remember what we were just dreaming. If you’re getting tired of waking frequently from bad dreams, there are steps you can take to sleep soundly. WHAT YOU CAN DO First, try to rein in your stress and anxiety. Some things that might help: Practice relaxation techniques. Engage in deep-breathing exercises before going to bed to help you relax and prepare for sleep. Schedule a time to worry. Postpone your worries until a set time during the day. When you feel yourself starting to worry at night, tell yourself you can worry about it tomorrow during a scheduled “worry time.” Get regular exercise. Physical activity can help reduce stress and anxiety. It also can increase the amount of time you spend in deep, restorative stages of sleep. Engage in good sleep habits. Get up and go to bed at the same time every day, even if you don’t have to go to work in the morning. Choose a time for bed when you usually feel tired. This will keep you from tossing and turning, trying to get to sleep. Adopt healthy daytime behaviors. If COVID-19 disrupted your daytime routines, make new ones. Patrick Moody is the director of marketing and public relations at Henry Mayo Newhall Hospital. For more information about local community health programs, visit HenryMayo.com.