Contact: Perry Smith Business Editor Phone: 661-287-5599
S A N TA C L A R I TA VA L L E Y
BUSINESS JOURNAL BJ INSIDE SPOTLIGHTS B4 A message from the SCV
Chamber B5 SCV Chamber advocacy B8 A message from VIA B10 Four Questions: Craig
Martin
NEWS & FEATURES B1 A community-based
showroom B2 Ballot measures to watch B3 The local real estate
forecast B9 Experts discuss job market B9 City expands outdoor
program
SCV BUSINESS VOICES B1 Poole, Shaffery & Koegle B3 Mission Valley Bank B6 SCV EDC B6 Audiology Associates B7 M & M Fasteners Supply B10 Henry Mayo
FROM THE EXPERTS B2 Ken Keller: Better days
ahead B7 From the Assessor: A look
at the roll B9 Paul Butler: A tale of two
workers
Email: psmith@signalscv.com Mail: 26330 Diamond Place Suite 100 Santa Clarita, CA 91350 SATURDAY, JULY 25, 2020 · WWW.SIGNALSCV.COM · B1
A NEW, COMMUNITYBASED SHOWROOM BY EMILY ALVARENGA Signal Staff Writer
A
group of car salesmen from Minneapolis are taking the Santa Clarita Valley by storm, with Hello Auto Group’s newly opened Kia and Mazda dealerships, along with Subaru on the way. Karl Schmidt, president of Hello Auto Group, spent 30 years of his career with Morrie’s Auto Group, a group of 17 stores primarily located in Minneapolis, before getting an opportunity to move out west. Here in the SCV, Galpin Motors had closed the local Mazda store in August 2018, a location that would later become its new Porsche dealership, followed by the closure of Galpin’s Subaru dealership in January 2019. “Mazda really had what they called an open point — as did Subaru,” Schmidt said. “Once they’re closed, they want to get back into the market.” After meeting with Mazda representatives, who showed Schmidt the site here in the Valencia Auto Center, he felt it was the perfect fit. “Ideally, we wanted to be right outside of the metro, within striking distance of the metro, but out in more of a community-based market,” he said. “Our approach really is in doing a lot of community-based marketing, and it’s easier to be a voice in a community like this as opposed to in L.A. where there’s 10 million people.” Schmidt gathered a group of some of his former colleagues to join him on his new endeavor, including: Chris Morris, vice president of operations; Jason George, service director; and Ron Stettner, general manager at Mazda. Hello Auto Group purchased Kia of Valencia, along with Nissan, which they closed to open Mazda, and the building directly across the street, which is set to become the new Subaru dealership in late 2021.
The Hello Auto Group is making a splash in Santa Clarita with a newly opened Kia and Mazda dealership, with plans for a Subaru dealership on the way. PHOTO BY BOBBY BLOCK / THE SIGNAL “We’ll focus on all three brands: All are a little bit different, but they’re all great brands,” Schmidt said. “We think they fit the community well.” Coming from the Midwest, Schmidt says the Hello Auto team will bring in a different strategy, which starts with its employees. “Our community-centric approach starts internally, where we try to build accountability as a group … and get that commitment back and forth,” he said. “In our world, our salesperson is a little bit broader than a lot of other stores.” Where a customer visiting a typical dealership would meet with a salesperson, manager and financial advisor before purchasing a car, at Hello Auto, the salesperson is empowered to manage the transaction all the way through, with the use of software tools. “We’re all about one point of contact, where the salesperson meets and greets
the customer, shows a car, does the paperwork for them, checks them out and delivers the car,” said Jose Lopez, sales manager at Kia. “So this way the customer’s a lot more comfortable only dealing with one person.” Each of the customer’s options is then laid out in the software, which the salesperson helps them to work through, allowing each car sale to fit the customer’s wants and needs, Schmidt said. The same goes for the service department, who also have a software tool that allows technicians to do a video walkthrough for customers, where customers can select the work to be done in the app. “It’s about building that trust and communicating with customers in a contemporary way,” Schmidt added. “It keeps us fresh and engaged, as well.” Employees at Hello Auto are currently See MAZDA, page B8
SCV BUSINESS VOICES
PROTECTING YOUR BUSINESS: THE IMPORTANCE OF WAGE AND HOUR AUDITS BRIAN E. KOEGLE Partner, Poole Shaffery & Koegle
W
ith so much uncertainty surrounding the COVID-19 pandemic, one step that business owners can take to regain control of their circumstances is to conduct an annual wage and hour audit of their practices and policies. As a business owner, you should be asking yourself these 10 questions at least once every year:
EMPLOYMENT LAWS HAVE CHANGED FOR 2020
1.
Have you maintained all time sheets and payroll records in a legible, accurate, complete and easy to access format, for no less than three (and recommended four) years? 2. Is your timekeeping system accurately tracking hours worked for non-exempt employees – compensating for all time that the employee is “suffered or permitted” to work? 3. Are work hours being calculated properly, with meals and rest periods properly accounted for? 4. Is a non-exempt worker’s “regular rate of pay” being calculated correctly? 5. Are you paying overtime under both the federal (40 hour) AND California (8 hour) regulations? 6. Have you created policies or procedures to reduce the risk of “off-the-clock” claims? 7. Are you certain that your salaried employees meet the criteria to be exempt from overtime pay? 8. Are you maintaining accurate, up-to-date job descriptions for every category of employee? 9. Are exempt employees receiving their full salary every pay period? 10. Are every one of your workers being properly classified as employees or independent contractors? From a strategic perspective, it is always better to conduct your own audit, with the assistance of a neutral third-party, prior to the time that a government agency comes in to confirm your (non-) compliance. Given the current climate of risk associated with wage and hour compliance, businesses should be working with competent legal counsel, trained to understand the nuances of California wage and hour laws, before implementing or revising any internal policies or procedures. The attorneys at Poole Shaffery & Koegle, LLP are equipped to help you navigate through the maze of wage and hour laws, to help protect your business from making costly, and sometimes catastrophic, mistakes when it comes to strict legal compliance. Please feel free to contact us to coordinate your wage and hour compliance audit (661) 290-2991; employmentlaw@pooleshaffery.com.
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