Teamwork

Every team needs to create and build relationships among its members. These relationships help the team to communicate effectively, work together to meet objectives and delivery an exemplary customer service experience. An FBO customer experience is made up of a complex number of tasks to be delivered by many people and many teams. The aircraft operator, the crew and the FBO are a few of the teams that need to coordinate together to make a successful customer experience come to fruition.

The Tactics of Teamwork

Attributes of Successful Teams

— We respect and trust in our team — We can rely on one another — We handle conflict and personality issues in a direct, professional manner — We are conscious of learning and style differences to achieve work success — We surface incomplete information and resolve it before it affects the customer — We are active in meetings as part of our job responsibilities — We have clearly defined roles and responsibilities — We are efficient and productive — We are skilled in decision making — We keep one another well informed — We work together toward our goal and objectives — We make commitments and stick to them — We use appropriate media to communicate messages professionally — We communicate with one voice to other teams, and with another to customers — We have knowledge and celebrate our successes

Attribute of Successful Team Members

The TEAM Model helps us remember our roles as team members of successful teams. Team members are Tactful with their words and actions, Energetic and effective in getting work done, Accurate in their work, and contribute to motivating in meaningful ways their teams.

T – I am Tactful E – I am Energetic and Effective A – I am Accurate M – I am Motivating

“SAMoment”

We are Teams serving our customers. None of us can do Everything. It is only when we work Together that we can consistently succeed!