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content s CANADIAN HOME BUILDERS’ ASSOCIATION – CALGARY REGION represents professionals in the housing industry. CHBA – Calgary Region has been in existence for over 60 years and is a network of professionals that manages industry issues to provide value to our members. 100-7326 10 St. N.E., Calgary, AB, T2E 8W1 Tel: 403.235.1911; Fax: 403.248.1272 E-mail: info@chbacalgary.com Website: www.chbacalgary.com Donna K. Moore | Chief Executive Officer donna@chbacalgary.com Val Veldhuyzen | Director, Finance and Administration val@chbacalgary.com Amie Blanchette | Director, Government Affairs amie@chbacalgary.com David Bears | Director, Programs david@chbacalgary.com Kathy McCormick | Profile Editor, Director, Communications kathy@chbacalgary.com Habiba Gulnaz-Khalid | Accounting Co-ordinator habiba@chbacalgary.com Kelsey Williams | Event Co-ordinator kelsey@chbacalgary.com Kimberley Langford | Receptionist info@chbacalgary.com Deanna McArthur | Communications Assistant deanna@chbacalgary.com Susan Fordyce | Executive Assistant susan@chbacalgary.com
Summer 2013 • VOLUME 20 • ISSUE 6
A SSOCIATION INFORMATION 7 Message from the President, CHBA – Calgary Region 9 Message from the CEO, CHBA – Calgary Region 11 Message from the President, CHBA – Alberta 13 New Government Relations Report on our website 14 Events Calendar 15 New and Cancelled Members INDUSTRY NEWS 16 In memorium: Rudy Stepper 30 CHMC EQuilibrium™ initiative nears net-zero energy consumption 32 You are in control of accident prevention 34 Succession planning A SSOCIATION E VENTS 17 CHBA – Calgary Region members shine the brightest
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FE ATURE 20 Excitement was in the air 22 The bigger the bird, the higher they fly 24 SAM Awards 2012 Winners 26 Thank you sponsors 28 Customer satisfaction awards
Published by Source Media Group Corp. 207, 5809 Macleod Trail S.W., Calgary, AB T2H 0J9. Tel 403.532.3101, Toll free 1.888.932.3101 Fax 403.532.3109 email: info@sourcemediagroup.ca web: www.sourcemediagroup.ca Associate Publisher | Jim Zang Art Director | Jean Faye Rodriguez Graphic DesignerS | Lama Azhari, Dave Macaulay, Megan Sereda Production Co-ordinator | Colleen Leier Accounting | Donna Roberts Advertising Sales | Steve MacGillivray steve.macgillivray@sourcemediagroup.ca Copyright 2013 by Source Media Group Corp. Material cannot be reprinted in whole or in part without the expressed written permission of the publishers. Source Media Group agrees to advertise on behalf of the advertiser without responsibility for claims or misinformation made by the advertiser and acts only as an advertising medium. Source Media Group reserves the right to refuse any advertising at its sole discretion. Profile is published quarterly per annum and is distributed to every member of the Canadian Home Builers’ Association – Calgary Region. COVER PHOTO | Don Molyneaux
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We’d love to hear from you… Letters to the editor, article suggestions, columns, topics and opinions are all welcome and encouraged! Please nail us a notice, saw us a yarn, measure us a metre of your thoughts. We’ll print the best ones in the next issue. Contact Kathy McCormick, Director, Communications at 403.730.4255 or kathy@chbacalgary.com
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President ’s message | association information
By Charron Ungar
President, Canadian Home Buiders’ Association – Calgary Region
We want to build: That’s what we do As home builders, our primary concerns are affordability and diversity. We want, scratch that, need to build homes that meet market demand and we must build them at a price that reflects the perceived value, and the purchasing ability, of Calgarians. Diversity of housing product leads to greater affordability. When future growth projections talk about housing units, it is important to clarify the type of product being referred to. As important as the proportion of available greenfield lots to established community redevelopment sites, of greater concern is the ratio of single-family to multi-family product available to house our citizens. Even that distinction is too simplified as the types of multi-family units will also make a difference; townhomes, row houses and other ground-oriented multifamily products are realistic options for those looking to downsize or those not able to afford a single-family home. Apartments and high-rises are a category unto themselves and by their nature serve a different market segment. CHBA – Calgary Region is currently working with city administration to identify issues that prevent greater diversity of housing product within the existing Land Use Bylaw. In some cases there might be a lack of flexibility in the land use, or perhaps there are certain set-back or lot-coverage restrictions that constrain what can actually be built, regardless of what the market might be ready to consider. This can happen in
both new communities and existing ones and limits the ability of builders to provide true housing choice and innovation. Both are strong factors that enable increased affordability citywide. We are working on identifying what permitted uses should be included in all areas of the city to better enable this diversity; for example, a lowdensity land use that encompasses single family to row house. Our Association, working alongside city administration on the Transforming Planning Initiative, is also important in this regard. I am hopeful it will significantly impact how these more innovative solutions can be facilitated and encouraged through the planning process rather than simply abandoned due to frustration and lack of vision and will. On another note, the city has recently started a large scale project dedicated to implementing a single permit process along with a move towards greater online permit application abilities. Our membership is working with the city on these projects and once again, these will only serve to improve our industry’s ability to provide the housing our citizens demand in a cost-effective and timely manner.
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The buyers ultimately decide where and how they want to live through their own set of pros and cons — less commute in exchange for smaller living quarters, or greater space and security for less downtown culture and amenity. It is about balance. It is about ensuring acceptable housing opportunities remain available in both the suburbs and established communities. Recently, a builder member told me, ‘as builders, we want to build. That’s what we do.’ The thing is we want to ensure that where we build and what we build is always a factor of the market and the desires of new homebuyers. If Calgarians want more multifamily housing, then as builders we want to build it. If they want a suburban home or an inner city home with a private back yard and a great sense of community, well, we want to build that, too. As homebuilders we are committed to building a great city for everyone and ensuring Calgarians continue to be blessed with an affordable and diverse housing supply.
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ceo’s message | association information
By Donna Moore
CEO, Canadian Home Buiders’ Association – Calgary Region
Congrats to all SAM winners, sponsors and volunteers Our SAM Awards gala was a success, and I’d like to take this opportunity to thank our volunteers, led by Shane Wenzel and Wendy Going, as well as David Bears and Kelsey Williams from CHBA – Calgary Region for all the hard work to put it together. We’re proud of our members and want to acknowledge their success in the best way possible — and I believe we did that April 13. Congratulations go out to all of the finalists and the winners — especially Calbridge 2010 Ltd. for claiming the Builder of the Year for the first time since Larry Thomson joined with Joe Ferraro. I have often been questioned about the award process and how the winners are chosen. Let’s take a look at some of those parameters. Our judges are volunteers from the industry — peers who have volunteered to be part of our detailed process to pick winners from the submissions. This year we had a record number of entries — 758 in total — so the judges had a lot to do. Judges are screened to ensure they meet the criteria so they are unbiased and judge fairly. For example, they are not able to judge categories where their respective companies have a submission. And the judging is thorough. As an example, the New Homes categories have nine different parts that are judged: front exterior (curb appeal); interior foyer or entrance; kitchen (including eating area) for functionality and traffic flow; main living area;
bedrooms; ensuite and/or main bathroom; special features (originality, uniqueness and sustainability); and overall impact of the home. Judges are asked to assign a score for each of those areas from 2 to 10 and the judging is all done individually. Once all judging is done, it is authenticated by an accounting firm. The entry with the most overall points wins that award.
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Points are then assigned for placements first through fifth in each category and these, along with other criteria, decide the Grand SAM winner in the builder category that fits. It’s a detailed, thorough and fair process that makes it even more valuable for the winners and, indeed, the finalists. It’s not easy to win and it’s something that we are proud of and our members should be, too. This year, an amazing 40 different companies climbed the podium to take a SAM award home — that’s out of 61 awards, so that means many, many of our members have worked very hard to provide exemplary products, services and homes to new homebuyers in and around Calgary. That’s an accomplishment. Congratulations once again to all for a job so very well done.
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CHBA – alberta | association information
By Dave Hooge
President, Canadian Home Builders’ Association – Alberta
Volunteers and strategic partnerships are key It is a privilege to be in the business of creating the communities and the homes in which Albertans raise their families, live their lives and fulfill their dreams! We are also privileged to be conducting our business in one of the most stable economic regions in the world. Despite the economic uncertainties around the world, we continue to enjoy a relatively stable environment in which to do what we love doing. Along with these privileges comes the responsibility to be good stewards of what we have; to provide the highest quality product while building and maintaining the trust of our customers and industry partners. The CHBA provides our industry with the opportunity to come together, despite our competitiveness, and work with government and strategic partners to accomplish just that. As a result of strategic partnerships and government relationships built through our efforts, we have found ourselves invited to the table for key discussion on important issues facing our industry time and time again. Recently, CHBA – Alberta has been focused on a number of key issues. This wide array of activity and our ability to take part in it highlights the versatile volunteers and staff working hard for the Association. With this in mind, here are some important updates on a few of these issues: UDI Alberta and CHBA – Alberta have obtained a legal opinion regarding the
Canada Post $200 Mailbox Fee issue. Some key points: In the opinion of the lawyers: • The imposition of the $200 fee is unlawful in its present form. • At a minimum, Canada Post would have to develop regulations to establish the charge and these would still be open to challenge. • Canada Post cannot force Alberta municipalities to include the charge in development or servicing agreements. • Any attempt by an Alberta municipality to force a developer into a Community Mailbox Set-Up Fee Agreement with Canada Post would be unlawful. Along with our national and local counterparts, we will continue to push for a resolution of this issue. CHBA national has recently sent another letter to the Minister responsible, noting the legal opinions that have been obtained across the country, Canada Post’s attempts to impose the fee, and the request that the Government of Canada intervene. Work continues on the development of the New Home Buyer Protection Act regulations.
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CHBA – Alberta representatives recently met with Associate Minister Greg Weadick to discuss the owner-builder exemption. We continue to emphasize the importance of having all homes built in Alberta protected by warranty. Similar meetings will also be arranged with other relevant Municipal Affairs officials. One of CHBA – Alberta’s strategic priorities is pursuing professionalism. One way that we portray that is through our collective approach to safety on our job sites. Unfortunately, although we have made great strides, there is much work to be done. Currently the Board is considering a proposal that would challenge all members to raise the bar as an Association and ensure a higher level of safety on our job sites. Please watch for more on this, and be prepared. In the meantime, the challenge to all of us is to take a hard honest look at our practices and at our job sites and do everything we can to ensure our employees and workers go home safely every night!
Calgary Region Partner Canadian Home Builders’ Association
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CHBA – C algary Region | association information
By Amie Blanchette
Director, Government Affairs, CHBA – Calgary Region Project Manager, VoteCalgary
New Government Relations Report on our website Our job at CHBA – Calgary Region is to help make your job easier — and we have a new feature on our website that will do just that — and more. Look for the icon near the Market Trends section of the main page of our www.chbacalgary.com site and you’ll see Government Relations Report. Inside this icon, this new communication tool will keep you up to date on all the latest news regarding CHBA – Calgary Region’s advocacy efforts.
www.chbacalgary.com
Here is a look at the type of information you can expect to find on this page in the future. • Summaries of our recent stakeholder meetings with the city on projects like Cut Red Tape, Growth Management Framework, Land Use Bylaw Sustainment and many other ongoing initiatives. This will ensure you, our members, are updated on our work and the important collaboration we continue to foster with our city partners. • Issues of concern to our industry which we communicate to city council and related council committees, such as the standing policy committee on planning and urban development. Often, I will speak at these sessions and
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present a formal position on behalf of our membership. There is always the opportunity for interested or impacted members to become involved in this process by presenting to these groups, writing letters, etc. • All relevant information related to the issues, including items such as formal letters, position statements, issue summaries, etc. Lastly, we want our CHBA – Calgary Region members to not only be aware of how we are working on their behalf but perhaps more importantly, the positive results we have achieved. We will tell you how the work of CHBA – Calgary Region staff and volunteers is making change happen and the positive impact those changes will have on you, your business and the industry. As always, your feedback is certainly welcome and encouraged. Let us know what you like, what you don’t and what you want to see more of. Should you have any questions or concerns about anything you read on the Government Relations Report, please do not hesitate to contact me directly at (403) 730-4254 or amie@chbacalgary.com. Thank you for your ongoing support of CHBA – Calgary Region. I look forward to sharing the results of our advocacy efforts with you and celebrating our many successes together.
Events C ALENDAR
By Kelsey Williams Event Co-ordinator, CHBA – Calgary Region
MAY 2013*
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Rock Your Sales Rally, Leacock Theatre, Mount Royal University
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Mentorship Luncheon, Blackfoot Inn
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Builder Breakfast, Glenmore Inn
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TO JUNE 31: Fairmont Golf Classic, Fairmont Hot Springs Resort, Fairmont, BC
JUNE 2013*
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AGM and Dinner Meeting, Coast Plaza Hotel
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Builder Breakfast, Glenmore Inn
AUGUST 2013*
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CHBF President’s Charity Golf Tournament, Priddis Greens
For more information visit www.chbacalgary.com *Subject to change profile
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members | association Information NEW MEMBERS n January 2013
Philco Farms Ltd.
n March 2013
Riverview Custom Homes
Rep: Robert Lemmon Developer
Innovative Electronic Concepts Ltd.
Rep: Chris York Builder – Customer Homes
Barriertek Inc.
Watercycles Energy Recovery Inc.
Rep: Jeremy Brown Home Theatre & Electronics
Rep: Andre Cayer Plumbing Trades & Supplies
ITW Construction Products
n February 2013
Rep: David Marshall Building Materials
Calgary Economic Development
Candlestone Homes Inc.
Mountain View Building Materials Ltd.
Rep: Richard Gotfried City & Government & Associations
Rep: Gayle Cotterall Builder – Custom Homes
Calgary Urban Equities Limited
Century Vallen
Rep: Jonathan Allen Developer
Rep: Jason Mandrusiak Plumbing Trades & Supplies
Cimarron Sales Ltd.
D.E.B Design Group Ltd.
Rep: William Axley Building Materials
Rep: Deborah Seminuk Architects & Design Services
Bear Stone Masonry Inc. Century Group Lands Corporation Kelly Project Management Ltd.
CUE Creative Services Limited
Design House of Calgary Ltd.
n February 2013
Rep: Robert Jobst Advertising & Marketing
Rep: Brian Pogany Architects & Design Services
No Cancelled members
M2i Development Corporation
Masco Canada Ltd.
Rep: Shannon Neuman Builder – Multi-Family
Rep: Michael Beyer Windows & Doors
Burntwood Holdings Ltd. Harmony Park Development Corp. Keywest Custom Homes Inc. The Martinique Inc. Jack Lasalle Construction (2004) Ltd.
Rep: Suzanne Crocker Building Materials
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Rep: Joel Seibert Building Materials
CANCELLED MEMBERS n January 2013
n March 2013
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Industry news | members
In memorium Rudy Stepper 1930-2013
We were greatly saddened to hear of the death of one of our pioneers in new home building in the Calgary Region. Rudy Stepper, founder of Stepper Custom Homes, passed away on April 12, 2013, at the age of 83. The German immigrant who landed in Calgary in 1953 with just twelve dollars in his pocket — and about the same number of English words in his vocabulary — went on to build a family business that has become a leader in the city for 57 years based on the principles of trust, hard work and good business sense. Today, the company has many awards for
success in home building and it has made a difference in the lives of many others with its charitable endeavours, including building homes as a Stepper team in El Salvador for the past couple of years. “The success of the industry today comes from humble roots such as Rudy’s,” says Donna Moore, CEO of Canadian Home Builders’ Association – Calgary Region. “He came to this country for its opportunities — and was able to build a life for himself while at the same time, he was one of the pioneers
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Rudy Stepper, 1930-2013
in what is now the vibrant City of Calgary. His legacy will remain in the family business that bears his name and the many homes he built to help others reach their dreams.” Condolences go out to the family of Rudy, including his wife, Erna, and his family who have carried on with their patriarch’s business. Harry, Rudy’s son, is chairman of the company, now with its third generation of family members involved. Dave Hooge, president of CHBA – Alberta this year, is the president of Stepper Custom Homes.
National SAM Awards | Association Events
By Kathy McCormick
Director, Communications, CHBA – Calgary Region
CHBA – Calgary Region members shine the brightest Local builders, individuals honoured at national awards We are extremely proud of our CHBA – Calgary Region members who participated in the national SAM awards that were part of the CHBA conference in Lake Louise earlier this year. Special congratulations to Albi Homes for being the best-of-the-best in Canada, winning the GRAND SAM Award. Albi also took the best single-detached home over 2,200 square-feet in the production category, and the best sales office in the Marketing Awards category. Also winning a national SAM award were: • Watermark Development LLP for Watermark at Bearspaw — Phase 1 — which took the Community Development Award; • Malbec Homes & Renovations Inc. for a whole house renovation of more than $500,000;
• Stepper Custom Homes Inc. for a print ad (“Passion Starts Early”); • And Homes by Avi (Calgary) Inc., for Direct Mail Promotion for the 2012 Dream Home Centennial Photo Contest. And that wasn’t the only place where CHBA – Calgary Region members shone. Also stepping up to the podium for the CHBA Leadership Awards were: • Rick Gratton of Brookfield Homes, who took the highest honour — the Beaver Award for outstanding builder member of the year; • Carol Oxtoby and Wayne Copeland, who each were given an Award of Honour;
• And our very own CHBA – Calgary Region. Donna Moore, our CEO, was given the Susan Chambers Award of Recognition for the initiation and development of non-dues sources of revenue at the Executive Officers’ Council Awards. Outstanding work by CHBA – Calgary Region and its members. Congratulations to everyone.
Outgoing president Ron Olson presents the Susan Chambers Award to CHBA – Calgary CEO Donna Moore Beaver Award winner Rick Gratton of Brookfield Homes.
Albi Homes Grand SAM Award winners.
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COVER FEATURE: sam awards
By Kathy McCormick
Director, Communications, CHBA – Calgary Region
Excitement was in the air
— and it was building as the night wore on. The room was buzzing, the setting was spectacular, the music and dancing were enchanting, and the atmosphere was electric. Close to 1,700 people came out to celebrate the vibrant residential construction industry at the 26th SAM Awards Gala April 13 — and celebrate they did. Someone in the crowd said it was just like “the old days” as people mingled and networked in their finery. The 2012 SAM Awards had a record number of submissions, including many companies new to the competition — and many companies had finalist nominations, so the anticipation hung in the air as the winners were announced. By the end of the evening, after all but the top five Grand SAM awards were announced, the audience had no idea who would take the big prizes.
“Come taste the wine, Come hear the band. Come blow your horn, Start celebrating; Right this way, Your table’s waiting…” — from the song Life is a Cabaret by John Kander and Frank Ebb
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COVER FEATURE: sam awards
the night such a success — and a huge thank-you to all the SAM sponsors. Without their generous support, the competition itself would not be possible — nor would the fabulous tribute to those who rose to the top be as grand as it was. “It was an amazing night,” says Going. “Groove Academy was fabulous — it was world-class entertainment and the perfect way to honour our industry. “Thank-you to the many volunteers and staff at CHBA – Calgary Region for their hard work to make this night a success. And a very special thanks to all our guests who helped make this a night to remember.” You’ll find a complete list of winners here and more stories on the 2012 SAM Awards Gala throughout the magazine.
It was the perfect night — a blend of excitement, camaraderie and celebration for an industry that is the economic engine of the City of Calgary. “Congratulations to all of the finalists and winners,” says Shane Wenzel, co-chair of the SAM Awards committee. “Undoubtedly, to reach that pinnacle is a success story in itself. Our industry is known across the country and beyond for its innovation and quality — and it is a competitive industry that always rises to a challenge. “A special congratulations to the Grand SAM winners, the cream of the crop of innovation, quality and industrious hard work that is the foundation of the residential construction industry.” Thank-you to the SAM committee, headed up by Wenzel and cochair Wendy Going, for its hard work throughout the year to make
All SAM photography by Crystal Image Photography profile and/or Don Molyneaux.
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COVER FEATURE: sam awards 2012 WINNERS
By Kathy McCormick
Director, Communications, CHBA – Calgary Region
The bigger the bird, the CHBA – Calgary Region celebrates success Winning a Grand SAM Award is the pinnacle of achievement for the residential construction industry — the coveted silver goose that signifies the best-of-the-best in homebuilding and related companies.
And this time around, the winners were soaring, with familiar faces and newcomers alike taking those giant steps up to the podium to accept the Grand SAM Award for 2012 in the various categories. “To even achieve a finalist placement in this competition is amazing,” says Shane Wenzel, co-chair of the SAM Awards committee. “We had a record number of submissions this year, so the ones who rise to the top are to be congratulated. It’s a wonderful achievement and a testament to the high quality of work and customer service these companies have shown. Congratulations to all of our 2012 Grand SAM winners.”
GRAND SAM AWARDS WINNERS Builder of the Year: calbridge 2010 ltd. (Finalists in order were Jayman Group of Companies, Albi Homes Ltd., Broadview Homes, and Homes by Avi (Calgary) Inc.). “This is a tremendous achievement,” says Joe Ferraro, chairman of the company he founded with his father, Ray, in 1978. Over the years, the company has garnered a whole gaggle of geese, lining up the trophies that included Builder of the Year and Builder of Merit. But three years ago, the strategic direction of the team changed when Larry Thomson, founder of Thomson Luxury Living, partnered with Ferraro, and Calbridge 2010 Ltd. was formed. “I always considered myself a home builder, but Larry is a marketer, too,” says Ferraro. “This award came at a good time because we have changed direction by merging both sides and keeping the best of both companies.” Calbridge is expanding with the expertise and strengths of the two companies, he says. For Thomson, president and CEO of Calbridge 2010, the award was “humbling with so many great competitors. “This would not have happened without the commitment of all our customers, staff, developers, trades, suppliers, and all those who work with Calbridge.” The company took two other awards: The Best New Home in the $850,000-$999,999 category and the Rookie of the Year – Single-Family to Lisa Srigley.
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COVER FEATURE: sam awards 2012 WINNERS
higher they fly Multi-Family Builder of the Year: Streetside development corp.
Builder of Merit: douglas homes ltd.
(Finalists – Bucci Development Ltd., Homes by Avi Urban (2006) Inc., Jayman Modus, a division of Jayman Group of Companies). Another first-time winner, Streetside Development Corp.’s Grand SAM is an affirmation that the company’s change of direction was “the right way to go,” says Lisa Feist, vice-president of multi-family development for Southern Alberta for the company under the Qualico umbrella. “It’s been a lot of work, but with the combination of Don Blair’s and my influence (Blair, former head of Streetside, retired at the end of last year), we have changed our strategies and designs — and we bring in customer feedback early on. That includes not only our customers, but we want to hear from the people who chose not to do business with us — and why.” The direction obviously worked. The company took the most SAM awards altogether for the night — four, including the Grand SAM, the Best New Design from 1,200-1,499 square feet, the Best Print Ad, and the Rookie of the Year — Multi-Family, which went to Kevin Baragon.
(Finalists – McKinley Masters, Veranda Estate Homes Ltd., Capstone Custom Homes, Canterra Custom Homes Ltd.). Douglas Homes, which builds in six communities in the Calgary region, has always been on the podium over the years, but this is the first time the big goose has landed, says its president. “We have won 25-plus awards over the years, but this one is the highest award that a builder of my size can win, so it means so much,” says Doug Musak. “It is a great accomplishment.” Douglas Homes also took the Best New Home in the $270,000$309,999 category.
Renovator of the Year: Albi Renova ltd. (Finalists – Kon-Strux Developments Ltd., Ultimate Renovations, Home Completions Ltd., Empire Custom Homes Ltd.). It’s always great to be recognized by your peers, so winning the Best Renovator’s Choice Renovation award was a coveted goose to capture, says Brian Maurer, president and managing partner of Albi Renova Ltd. Winning the Renovator of the Year was an added bonus that put the company over the top, says Maurer. “We weren’t expecting it so it’s an honour. Our team is design driven — that’s what we’re all about and what makes us stand out. We have the whole look and feel of an Albi home (the parent company) — luxury living, but not luxury prices.” The company’s focus is on renovations in the $100,000-$500,000 range.
Partner of the Year: LUX WINDOWS AND GLASS LTD. (Finalists – CustomerInsight Inc., Bravura Inc., TRECC Electric, United Drywall Ltd.). A first-time win for the window and glass company is fantastic, says its general manager. “This is a great accomplishment, not only for Lux Windows and Glass, but also for our whole team and our suppliers,” says Glen Ambrogiano. The company also took SAM awards for Best Direct Mail Piece and Supplier of Products. profile
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COVER FEATURE: sam awards 2012 WINNERS
ADVERTISING & MARKETING AWARDS
DEVELOPER AWARDS
Best Billboard (Indoor/Outdoor) BROADVIEW HOMES Big Fat Wallet Event
Show Home Parade of the Year Sponsored by Sabal Homes LP BROOKFIELD RESIDENTIAL PROPERTIES INC. The Preserve Series
Community of the Year – City of Calgary Sponsored by Homes by Avi (Calgary) Inc. HOPEWELL RESIDENTIAL COMMUNITIES LP Mahogany, Calgary
New Community of the Year Sponsored by Shane Homes Ltd. WATERMARK DEVELOPMENT LP Watermark at Bearspaw
Community of the Year – Calgary Region Sponsored by Wenzel Developments, a division of Shane Homes Ltd. WATERMARK DEVELOPMENT LP Watermark at Bearspaw, Rocky View County
Best Brochure Sponsored by Watermark Development LP MATTAMY HOMES Lakepointe Brochure – Series I & Series II Double Car Garage Homes Best Direct Mail Piece LUX WINDOWS AND GLASS LTD. Open House Invitation
Watermark at Bearspaw by Watermark Development LP
Best Moving Media Sponsored by Rockford Developments Inc. BROOKFIELD RESIDENTIAL PROPERTIES INC. Riverstone of Cranston Video Best Print Ad Sponsored by Stonetile (Canada) Ltd. STREETSIDE DEVELOPMENT CORPORATION Hunter House Grand Opening Best Audio Media Sponsored by The Alberta New Home Warranty Program JAYMAN GROUP OF COMPANIES Innovations by Jayman Best Website Sponsored by Metro News ALBI HOMES LTD. Albi Homes Website Janine Coughlin Marketing Campaign of the Year Sponsored by Consumer Strategies Group Inc. HOMES BY AVI URBAN (2006) INC. The Block
MULTI-FAMILY DESIGN AWARDS Best New Design – up to 799 sq. ft. Sponsored by All Weather Windows Ltd. REMINGTON DEVELOPMENT CORPORATION Champagne, 101 - 121 Quarry Way SE, Calgary Best New Design – 800 to 1,199 sq. ft. Sponsored by Mattamy Homes BUCCI DEVELOPMENTS LTD. Tribeca in Mission – 2 Bedroom + Den, 323 20 Avenue SW, Calgary
Best New Design – 1,200 to 1,499 sq. ft. Sponsored by All Weather Windows Ltd. STREETSIDE DEVELOPMENT CORPORATION Hunter House C1 Floorplan, 1020 194 Avenue SW, Calgary Best New Design – 1,500 sq. ft. and over Sponsored by Renfrew Insurance Ltd. STATESMAN GROUP OF COMPANIES LTD. The Monterey, 1209/1210 5353 Crowchild Trail NW, Calgary
INDUSTRY ACHIEVEMENT AWARDS Best Innovation: Idea/Service Sponsored by Shane Homes Ltd. LANDMARK HOMES (CALGARY) INC. NetZero Homes Best Innovation: Product/Technology Sponsored by Prominent Homes TRICO HOMES Project WOW – www.tricoprojectwow.com/
Champagne by Remington Development Corporation
MULTI-FAMILY COMMUNITY AWARDS
MULTI-FAMILY HOME AWARDS
Best Multi-Family Community Sponsored by Timber Tech Truss Inc. HOMES BY AVI URBAN (2006) INC. Victoria Cross, Phase Two, Currie Barracks, Calgary
Best Town Home – up to $294,999 Sponsored by Bucci Developments Ltd. JAYMAN GROUP OF COMPANIES The Domingo, 307 Chaparral Valley Drive SE, Calgary
Victoria Cross by Homes by Avi URBAN
Best Town Homes - $295,000-$349,999 Sponsored by Superior Cabinets JAYMAN MODUS, A DIVISION OF JAYMAN GROUP OF COMPANIES Karma, 130 New Brighton Way SE, Calgary Best Town Homes - $350,000 and over Sponsored by Classic Kitchens & Cabinets Ltd. LANDMARK HOMES (CALGARY) INC, The Heights, Private
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Best Villa / Duplex – up to $339,999 Sponsored by United Drywall Ltd. SHANE HOMES LTD. Allee, 50 Skyview Point Link NE, Calgary Best Villa / Duplex - $340,000 and over Sponsored by I-XL Masonry Supplies Ltd. ALBI HOMES LTD. Mount Pleasant Custom 1, 704 21st Avenue SW, Calgary Best Apartment-Style Condo Sponsored by NORR Architects Planners JAYMAN MODUS, A DIVISION OF JAYMAN GROUP OF COMPANIES Amber, 201 Sunset Ridge, Cochrane
COVER FEATURE: sam awards 2012 WINNERS SALES ACHIEVEMENT AWARDS
NEW HOME AWARDS Best New Home – up to $199,999 Sponsored by Canada Mortgage & Housing Corporation GENESIS BUILDERS GROUP INC. The Greenbriar Bayside Phase 7, 2304 Baywater Crescent, Airdrie Best New Home – $200,000-$229,999 Sponsored by Gienow Windows & Doors NUVISTA HOMES LTD. The Bailey III, 26 Redstone Common NE, Calgary Best New Home – $230,000-$269,999 Sponsored by The Sterling Group VESTA PROPERTIES LTD. Williamstown, 1805 Reunion Terrace NW, Airdrie Best New Home – $270,000-$309,999 Sponsored by Classic Kitchens & Cabinets Ltd. DOUGLAS HOMES LTD. Koh Samui 6 Rainbow Falls, 188 Seagreen Way, Chestermere Best New Home – $310,000-$349,999 Sponsored by RBC Royal Bank SABAL HOMES LP Ascent in Copperfield, 58 Copperpond Heath SE, Calgary
Best New Home – $700,000-$849,999 Sponsored by Legacy Kitchens Design Group Inc. WESTVIEW BUILDERS INC. The Vanderbilt, 60 Elmont Rise SW, Calgary
Rookie of the Year – Single Family Sponsored by Shane Homes Ltd. CALBRIDGE 2010 LTD. Lisa Srigley
Best New Home - $850,000-$999,999 Sponsored by The Sterling Group CALBRIDGE 2010 LTD. Baines Residence, Private
Rookie of the Year – Multi-Family Sponsored by Streetside Development Corporation STREETSIDE DEVELOPMENT CORPORATION Kevin Baragon
Best New Home - $1,000,000-$1,499,999 Sponsored by United Drywall Ltd. CAPSTONE CUSTOM HOMES INC. Lott Creek Custom Home in Lott Creek Estates, Private Best New Home - $1,500,000-$2,299,999 Sponsored by Baywest Homes Ltd. VERANDA ESTATE HOMES INC. Custom Bearspaw Residence, Private Best New Home - $2,300,000 and over Sponsored by Albi Homes Ltd. MCKINLEY MASTERS The Cézanne, Private
Best Home Renovation (with Addition) Sponsored by WALL2WALL Media Inc. MALBEC HOMES & RENOVATIONS LTD. The Barn House Best Home Renovation (without Addition) Sponsored by WesternOne Rentals & Sales EMPIRE CUSTOM HOMES LIMITED Aspen Contemporary Renovation
Best New Home – $400,000-$459,999 Sponsored by Artistic Stairs Ltd. STEPPER CUSTOM HOMES INC. Willow Creek Mahogany, 340 Mahogany Blvd SE, Calgary
Best Basement Renovation Sponsored by Star Building Materials (Alberta) Ltd. ULTIMATE RENOVATIONS Strathcona Basement Best Kitchen Renovation – up to $89,999 Sponsored by WALL2WALL Media Inc. HOME COMPLETIONS INC. Mackay Drive
Millenium by Truman Homes
Best New Home – $535,000-$599,999 Sponsored by The Sterling Group HOMES BY AVI (CALGARY) INC. Waterford in The Ridges of Valley Pointe Estates, 274 Valley Pointe Way NW, Calgary
Best Kitchen Renovation – $90,000 and over Sponsored by Wolseley Canada for Kitchen & Bath Classics KON-STRUX DEVELOPMENTS INC. Edgemont Project
Best New Home – $600,000-$699,999 Sponsored by Albi Homes Ltd. TRUMAN HOMES Millenium, 971 73 Street SW, Calgary
Best Bathroom/Ensuite Renovation Sponsored by Allan Forrest Sales 1991 Ltd. for Delta Faucet KON-STRUX DEVELOPMENTS INC. The Tuscany Project
SALES & INFORMATION CENTRE AWARDS
PARTNER AWARDS
— ATTACHED — Best Sales & Information Centre Sponsored by Huntwood Custom Cabinets Ltd. ALBI HOMES LTD. 70 Waters Edge Drive, DeWinton
Supplier & Installer of Products Sponsored by Shane Homes Ltd. TRECC ELECTRIC
— DETACHED — Best Sales & Information Centre Sponsored by BFL Canada Insurance Inc. JAGER GROUP OF COMPANIES 456-12th Avenue SE, Calgary
Project Sales Team of the Year – Multi-Family Sponsored by TELUS JAGER GROUP OF COMPANIES Neil Larway, Marco Sciore, Sandra Peters – The Guardian by Hon Towers RENOVATOR AWARDS
The Cézanne by McKinley Masters
Best New Home – $350,000-$399,999 Sponsored by Gienow Windows & Doors HOMES BY AVI (CALGARY) INC. Stampede Rotary Dream Home 2012, Private
Best New Home – $460,000-$534,999 Sponsored by Gienow Windows & Doors TRUMAN HOMES The Bristol in Aspen Woods Estates, Private
Community Sales Team of the Year – Single Family Sponsored by Landmark Homes (Calgary) Inc. MATTAMY HOMES Debra Keith, Greg Kennedy, Mark Verzyl – Windsong
Supplier of Products Sponsored by Stepper Custom Homes Inc. LUX WINDOWS & GLASS LTD. Supplier of Service Sponsored by Wolseley Canada CUSTOMERINSIGHT INC.
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Best Renovator’s Choice Renovation Sponsored by Canyon Plumbing & Heating Ltd. ALBI RENOVA LTD. Renovator’s Choice Albi Renova
COVER FEATURE: SAM Awards
Thank You PLATINUM SPONSORS
AUTHENTICATION PROCESS BY
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sponsors! GRAND SAM SPONSORS
EVENT SPONSORS
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cover feature : sam awards 2012 winners
By Deanna McArthur
Communications Assistant, CHBA – Calgary Region
Customer satisfaction awards Calgary builders receive ‘buyers’ choice’ distinction Without a customer, there isn’t a sale, and without a sale, there isn’t a business. No-one understands this more than those in the residential construction industry — and the winners of the awards given out at the SAM Awards gala centered around customer satisfaction walk the talk. “It is very humbling to receive this award because this is customers telling you that you are doing a good job,” said Kurt Gibson, general manager of the single-family division at Brookfield Homes. Brookfield Homes was one of eight winners of the awards for achieving outstanding customer satisfaction ratings presented by J.D. Power and Associates in partnership with Professional Home Builders Institute and the Alberta New Home Warranty Program. The awards are deemed one of the most important to builders because they are based solely on the results of surveys sent out to their customers. “We believe in setting an expectation from the beginning and creating a culture around it, and I believe this is why we have had so much success,” said Gibson. “This award belongs to everyone, it goes to the staff and everyone that helped to make this happen.”
(top row, from left) Dale Hanes of J.D. Power; Sean Nolan of Innovations by Jayman; Mike Richardson of Sterling Homes; Kurt Gibson of Brookfield Homes; Ryan Moon of Brookfield Homes; Laurie Gordon of Jayman Modus and Mike Cole of Sterling Homes.
The winners included: J.D. Power Builder of Excellence in Calgary Single-Family Home Market Brookfield Homes Innovations by Jayman Sterling Homes J.D. Power Builder of Excellence in Calgary Multi-Family Home Market Jayman Modus Calgary New Home Buyers’ Choice Award™ Homes by Us Ltd. Kingsmith Homes Truman Homes 1995 Inc. Hons Construction Ltd.
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“Winning this award really speaks volumes; it is an epic achievement because it is the customer’s voice and the customer’s opinion of us,” said Sean Nolan, vicepresident of Innovations by Jayman. “We always try to look at things from the customer’s perspective so we can really key into and understand what they like and dislike.” To receive the Builder of Excellence Distinction the home builders must perform within the top 20 per cent of customer satisfaction scores based on benchmarks established in J.D. Power and Associates’ customer satisfaction research. Customer satisfaction is measured across
COVER FEATURE: sam awards 2012 WINNERS
Photos by Crystal Image Photography
seven factors; builder’s service/warranty staff; builder’s sales process/staff; home readiness; building/sharing features; workmanship/materials; price/value; and physical design elements. “New home builders increasingly recognize the value of post-delivery contact and follow-up, which study data shows as being one of the key factors contributing to the increased levels of customer satisfaction this year,” said Dale Haines, senior director of the real estate and construction practice at J.D. Power and Associates. “Not only is overall customer satisfaction with new home builders in the Calgary market up from 2012, the Calgary market’s performance has reached the highest levels of customer satisfaction since 2008.” Recipients of the New Home Buyers’ Choice Award™ are low-volume home builders that score in the top 20 per cent, according to the Alberta New-Home Builder Customer Satisfaction Study conducted by J.D. Power and Associates. This year, the study included participating single-family home builders in the Calgary region that turned over fewer than 50 homes in 2012. “We are thrilled to recognize Alberta’s
(from left) Craig Wiens, Vice President of Kingsmith Homes; Kern Kingsmith, President of Kingsmith Homes; Oliver Trutina of Truman Homes; Angela Tripathy, COO and General Counsel of ANHWP; Raphael Jimenez of Homes by Us and John Kozole, President and CEO of ANHWP.
home builders for their outstanding customer satisfaction,” said John Kozole, PHBI’s president and CEO. “These awards reflect the opinion of Alberta new home buyers, and we believe in the value of providing this knowledge to each local market.” Next year PHBI will be partnering with CustomerInsight™ — a leader in research and consulting programs in the
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homebuilding industry and winner of the Supplier of Service award at the 2012 SAM Awards. Together they will launch the CustomerInsight program focused on Alberta homebuyers’ warranty and customer service experiences, with the goal of providing the data to builders and warranty companies to help them better measure and monitor performance and risk.
industry news | CMHC
By Anand Mishra
Senior Research Advisor, CMHC, Prairies & Territories
CHMC EQuilibrium initiative near energy consumption ™
Optimizing solar orientation maximizes effectiveness of renewable energy systems EchoHaven EQuilibrium™ project is a new 2,425-squarefoot home with a main floor and finished lower floor with a south facing ‘walk-out’ located in Calgary. In keeping with the requirements of the CMHC EQuilibrium™ Initiative, the key objective of the EchoHaven team was to design and build a home that is energy efficient and is predicted to produce almost as much energy as it consumes in a year. EchoHaven employed a two-stage strategy to achieve a predicted near net-zero annual energy consumption. The first strategy was to design and optimize solar orientation and utilize energy efficient building envelope features. Optimal solar potential is achieved by orienting the building to face south, and the north portion of the lower floor foundation is partially buried in the hillside. The use of large south facing windows contributes to passive solar heating, and the 16 mm (5/8 in.) drywall on interior walls, as well as the concrete floors, helps to absorb and retain daytime heat gains, which are released as the inside temperature cools in the evening. The building envelope is highly insulated and well-sealed. The basement concrete floor slab rests on 19 cm (7.5 in.) of compacted gravel over 20 cm (8 in.) of extruded polystyrene (EPS) Type II rigid insulation, yielding an RSI value of 5.6 (R-32). The lower floor exterior walls are pressure-treated wood frame on a wood footing. The walls have 10 cm (4 in.) of EPS insulation on the outside of the sheathing and 15 cm (6 in.)
of closed-cell (2 lb/ft3) polyurethane spray foam between the studs. This assembly yields an RSI value of 9.5 (R-54). In order to provide protection for the footings from potential freezing and thawing of adjacent soil, a ‘skirt’ of EPS rigid foam insulation extends 1.2 m (4 ft.) out from the foundation wall in locations where the height from the footing to the finish grade is 1.8 m (72 in.) or less. The second strategy was to install renewable energy systems, i.e. the
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electricity-generating photovoltaic panels and the solar hot water heating system. These systems are predicted to have sufficient combined capacity to nearly meet the home’s reduced energy requirements on an annual basis. A grid-connected 5.46 kW PV array of 26,210 watt modules is mounted on the south face of the standing seam metal roof and is expected to generate 6,900 kWh/ yr. The system uses micro-inverters, also mounted on the roof. PV electrical energy is first used by any demands in the house; any excess is fed to the grid. The position of the collectors will enable easy cleaning and the vertical mounting will help improve solar gains in winter. The custom-made collectors, which total 5.2 m2 (56 sq. ft.) of
CMHC | industry news
s net-zero
collection area, are predicted to produce approximately 1,900 kWh/ yr of heat energy, providing about 59 per cent of the domestic hot water energy needs of the home. They are connected to a 341 litre (75 imp. gal.) hot water storage tank. When the water temperature in the tank is higher than required for domestic use, excess heat is directed to a ‘heat dump loop’ imbedded in the gravel under the concrete slab. When the water temperature is insufficient to meet domestic needs, a separate “on-demand” backup electric water heater ensures proper hot water temperature. As a result of the energy-efficient technologies and practices included in this new house, the annual net energy consumption is predicted to be near net-zero.
As a result of the energy-efficient technologies and practices included in this new house, the annual net energy consumption is predicted to be near net-zero.
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Industry News | Workers' Compensation board
By Paul Tamagi
Account Manager/Customer Service – WCB Alberta
You are in control of Strong safety and disability management programs are the key For 2013, indicators are favourable for continued growth of the housing construction industry, low provincial unemployment, modest but steady economic growth, more people migrating to Alberta, and the lowest workers’ compensation coverage average industry premium rate in Canada. But remember…rates are specific to your industry and your company's accident experience (claim costs), and that is where you can take control. How much of your bottom line can be impacted by WCB premiums? The truth is…it is up to you. If an “accident” is by definition “accidental,” can you really change much? Surprisingly, you can. Vigilance and good communication make many “accidents’ preventable. It’s been a long time since we’ve thought ourselves unable to plan ahead and make simple changes to our work environment and our work practices to make our work safer. Talk to others in your industry and learn how they are making “accidents” history. Seek help from a safety association. But there is even more you can do today to take charge of your performance in the workers’ compensation system. You can influence timely reporting, speed of available medical support, number of days your employee is off work, and the
degree to which you access return-to-work resources from WCB. These actions over time can help control overall claim costs, create a safe working atmosphere and engage your workforce. Knowledge = $$ Imagine 95,000 extra dollars in your company account…this is the difference two similar sized companies in the housing construction industry paid in WCB premiums for one year of coverage. Take a close look at the “COMPANY A and COMPANY B” example included here. Company A developed strong safety and disability management programs and realized they did have control. You can, too. The time is now to change your ways Train your staff about injury prevention along with timely injury reporting and recording expectations — within 72 hours of injury Register for myWCB online services and tap into services and information like the Loss Control Reports (LCR) — monitor
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claims closely with real time data on your injury stats and overall industry trending. Create modified work opportunities — safe, achievable, productive, early return to work is the number one factor that will help you achieve results. Communicate frequently with WCB — quickly report the availability of modified duties or a return to modified or regular duties to your case manager, adjudicator or the contact centre (within 24 hours) to ensure effective claims management.
Vigilance and good communication make many ‘accidents’ preventable.
Workers' Compensation board | Industry News
accident prevention Join Partnerships in Injury Reduction (PIR) Voluntary pricing programs are available to encourage employers to focus on safety. The Partnerships in Injury Reduction (PIR) program provides up to 20 per cent industry-rated premium rebates to companies who earn a Certificate of Recognition (COR) through a certifying partner. How can WCB help? WCB offers a “Return to Work” seminar to help you learn more about developing an effective disability management program. Starting in May of 2013, a new seminar called “Disability Management Program Action Planning” will be introduced. This training will be focused on evaluating key outcomes of an employer’s disability management program and developing an Have you considered registering for an Occupational Injury Service (OIS) clinic? action plan to address the gaps. The action plan model incorporates the following steps: Clinics work with you and provide: 1. Setting an overall goal to reduce • Thirty minute wait times (or less) for experience-rated claim costs (costs your injured employees; that impact employer rate setting) and • Access to a physician with a background premiums in the long term. in occupational medicine to help with 2. Setting key outcome objectives for timely return-to-work planning; claim reporting, reducing claim volume, • Expedited diagnostic and treatment costs and time-loss duration which services to get a returndrive experience-rated claim costs. to-work plan on track; Registering for OIs 3. Determining where the • Follow-up support gives you access to all opportunity for improvement exists so you and your designated clinics across in your current disability and returninjured employee are Alberta. Interested in to-work management program. always connected and finding out more, visit WCB’s website www. 4. Developing a plan to create knowledgeable about wcb.ab.ca/employers/ or enhance specific policies and making return to work partner_ois.asp procedures in your company. safe and achievable.
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Certificate of Recognition In the residential construction industry (40405), effective health and safety programs help prevent injuries and lower WCB costs. • 6 per cent of residential construction industry account holders have a valid COR. • COR holders represent 45 per cent of total residential construction payroll. There is a great opportunity to receive up to a 20 per cent industry-rated premium rebate from the PIR program for companies holding a COR. For more information about this pricing program go to www.wcb.ab.ca/employers/pir.asp
WCB offers a 'Return to Work' seminar to help you learn more about developing an effective to register in any of WCB’s disability employer seminars management go to www.wcb.ab.ca/ employers/seminars.asp program.
PHBI | industry news
By Jarrod Stanton
Senior Coach, Business Edge
Succession planning It just makes good business sense As the boomers begin to sell, hand over, pass on, close down, or in one way or another — exit the companies they own, the exit planning strategy business is booming in Canada. However, how often is the succession considered from the person receiving or acquiring the company’s point of view? Here, we hope to highlight three areas to tighten up in order to prepare your business for a new manager/owner — giving your successor the best possible chance for success, and dare we say … enjoyment. So, if you’d like to pass on a ‘business’ to your successor — read on. If you want to hand them off a ‘job’, you can skip over this.
2. Marketing and Predictable Cash flow If all your business currently comes from relationships you’ve built with people who know and want to do business with YOU, then it might not be so smooth for the new owner/manager to retain current customers and seek out new ones. Ideally you would
1. $ Mastery and Reporting Ensure your successor will inherit a great record keeping system, monthly financials, a system for tracking and evaluating all the company key performance indicators, and a tried-and-tested cash-flow forecast. Pass on your yearly, monthly, weekly, and daily break-even targets, as well as the process you use to calculate these numbers. Will the new manager be aware of the current, as well as targeted, ratios that the company needs to attain, such as average revenue per employee-hour worked, or payroll as a percentage of sales, etc? The data will not only tell the true tale of the current health of the business, but will be used to manage, grow and make decisions going forward. If you can’t pass on this data and these procedures for arriving at the data to your successor, you’re handicapping his or her chance at success right off the bat. profile
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pass off a business that has predictable cash flow from a series of different marketing pillars — each tested and measured to deliver new customers for your allowable acquisition cost. The person acquiring the business should know from the start your company’s current average acquisition cost per customer, as well as your average customer’s lifetime value. To give the new owner the greatest chance at success, show them the 8 – 10 marketing strategies that have been consistently producing results, as well as those which have not. 3. Staffing Work out your hiring systems before considering passing over or selling your business. Be able to show the flowchart and supporting documents that outline things such as how and where you advertise your positions, who places the ads, and how you write them for each position, etc. Be able to show how your company then deals with interested candidates. For example, is it resume reviews, then phone interview or is it fill out an application form, then resume review? How long are the interviews? Who attends the interviews? When do the reference and background checks happen? How do you create a job match profile, and at what point do you ask the candidate to complete a personality profile? Are there position descriptions in place for all the current roles in the company INCLUDING your own? Ensure all staffing items that will have to be decided and structured in a company system are in place to allow a successful succession.