Bombardier Experience Magazine 31 by Spafax

Bombardier Business Aircraft Magazine | Issue 31 | 2018

EXPERIENCE

State of the Art

How the Nuage Seat Is RevolutionizingÂ Business Aviation

A TRUE LUXURY HOME COMES WITH ITS OWN ISLAND

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Contents | Issue 31

TRAVEL

Art Zone Inspired by Arizona’s untamed landscape, Scottsdale’s iconic and emerging artists have been drawn to the desert for decades. By Eve Thomas

The Lure of Lisbon Traditional Portuguese fare is being reinterpreted with an innovative spirit thanks to a new generation of talented chefs. By Karen Ashbee WINGSPAN

Enriching the Experience Bombardier Business Aircraft’s Customer Experience Team is crafting a customer journey that puts the relationship first. By Michael Stephen Johnson IN EVERY ISSUE

Insight

10 Contributors 11

Must Have

Bombardier Worldwide

Smooth Rides

Bombardier Sales Team

56 News

Global Expectations

PROFILES

The Global 5500 and Global 6500 aircraft are a new class of business jet with a cabin design that reflects the best of home. By Eve Thomas

The Great Reinventor Property magnate Charles S. Cohen brings a designer’s sensibility to everything he takes on, whether that’s real estate, cinema or his Global 6000 aircraft. By Eve Thomas

CRAFTSMANSHIP

A Cut Above A behind-the-scenes look at how Graff atelier in London creates some of the world’s most beautiful gems. By Dominique Cristall

EXPERIENCE

Movable Feast Groundbreaking restaurateur Sam Fox takes his culinary empire to new heights in his Challenger 350 aircraft. By Christopher Korchin

11 PHOTOS: THOMAS FERULLO (ARTWORK) • COURTESY OF CRISTALLERIE DE SAINT-LOUIS

COVER STORY

Insight | Peter Likoray

uxury is, in some ways, the greatest of contradictions: It is both hard to come by and hard to define. We are led to believe that it only exists if it is scarce—as rare, as desirable and as difficult to find as a diamond or a pearl. T he newest additions to the Global family of aircraft, the Global 5500 and Global 6500 jets, are a pure embodiment of these intangible complexities we’ve come to know as luxury. They bring together land and sky by extending your home and office into the clouds in ways that have never been done before. Open-plan living spaces, a high-tech office, a cabin entertainment suite, a gourmet kitchen and luxe decor make our widest-in-class cabins seem miles more spacious, serene and productive. While enjoying the full range and smooth ride of these exceptional jets, one of the many places you’ll want to luxuriate in is Nuage, the first new seat architecture in business aviation in 30 years. Available exclusively on Bombardier Global aircraft, the new design is a work of art. Beyond their dramatic unveiling, just like opening an oyster to reveal a pearl, these aircraft also bring the unexpected: Thanks to enhancements that include a new wing design and custom-made Rolls-Royce Pearl engines, the Global 5500 and Global 6500 jets boast furthest-in-class ranges of 5,700 nautical miles and 6,600 nautical miles, respectively, offering unrivaled performance at exceptional operating costs, because true luxury transcends price. If the Global aircraft family embodies this luxury of complete versatility, so does property magnate Charles S. Cohen, whose ventures span real estate, film production and distribution, wine making, design and philanthropy. Cohen’s Global 6000 jet is his ultimate business tool, connecting him to all corners of the globe, and we are thrilled to feature him in the issue. Luxury also means the freedom of full possibility. We’re honored to profile Sam Fox, founder of Fox Restaurant Concepts, who personifies this notion. Fox began working in his parents’ kitchen and today, his burgeoning restaurant business spans over 50 locations with some 6,000 employees. And his Challenger 350 jet nourishes this expansion, helping him stay connected to both his current properties and to upcoming developments. So much of luxury is found in comfort, and this is the ethos of our Customer Experience Team. Our issue journeys across our Service Center Network to meet this global group. Your wish is their command as they work to elevate the Bombardier Business Aircraft customer experience from A to Z. We continue to travel the world, from the art-filled deserts of Scottsdale, Arizona, to exploring the best of Sydney, Australia, to an

This issue of Experience magazine is a love letter to luxury and its different forms, textures and tastes around the world. exclusive—and scintillating—tour of Graff, home to the rarest, most exquisite gemstones. This 31st issue of Experience magazine is a love letter to luxury and its different forms, textures and tastes around the world. We consider that which is scarce as also the most precious. But perhaps the secret is to enjoy each moment as precious. When a Bombardier business jet takes you wherever you wish, every moment can be savored as luxurious.

Peter Likoray

SENIOR VICE PRESIDENT, WORLDWIDE SALES AND MARKETING, BOMBARDIER BUSINESS AIRCRAFT

Visit Experience magazine online at businessaircraft.bombardier.com/en/experience or at issuu.com

PHOTO: COURTESY OF BOMBARDIER

• Bombardier, Learjet, Learjet 70, Learjet 75, Challenger, Challenger 300, Challenger 350, Challenger 650, Global,

DIRECTOR, COMMUNICATIONS & PUBLIC AFFAIRS

Mark Masluch

MANAGER, COMMUNICATIONS & PUBLIC RELATIONS

Global 5000, Global 5500, Global 6000, Global 6500, Global 7500, Global 8000 and Bombardier Vision are trademarks of Bombardier inc. or its subsidiaries. • All performance data are preliminary estimates and are based on certain operating conditions. • The Global 7500 and Global 8000 aircraft are in the development phase. All data and specifications are estimates, subject to changes in family strategy, branding, capacity and performance during the development, manufacture and certification process.

Anna Cristofaro

SENIOR ADVISOR, PUBLIC RELATIONS & SUSTAINABILITY

Dominique Cristall

Canada Post Publications Mail Agreement Number 40064924 • ISSN 1925-4105

EXPERIENCE

Contributors | Issue 31

Jessica Wynne Lockhart A TASTE OF SYDNEY, page 18

After living in Sydney, Australia for three years, Jessica Wynne Lockhart is excited to introduce a wider audience to a city she has grown to love. Raised in Cold Lake, Alberta, she has built a life for herself out of travel and seeking new ways to experience local culture, all while contributing to publications such as Air Canada enRoute, Toronto Star, National Post and Chatelaine. This assignment allowed her to discover Silos Estate, a carbon-neutral winery where you can feed the alpacas.

ISSUE 31 experiencemagazine@bookmarkcontent.com EDITORIAL EDITOR-IN-CHIEF

Elio Iannacci

MANAGING EDITOR

Christopher DiRaddo SENIOR EDITOR

Kelly Stock

ASSISTANT EDITOR

Katrina Brindle COPY EDITOR

Jonathan Furze FACT CHECKER

Jeffrey Malecki ART ART DIRECTOR

Anna Minzhulina PRODUCTION DIRECTOR OF PROJECT DELIVERY

Alain Briard

SENIOR PROJECT MANAGER

Jennifer Fagan CONTRIBUTORS

Karen Ashbee, Vanessa Basille, Donny Colantonio, Dominique Cristall, Anne‑Laure Jean, Michael Stephen Johnson, Christopher Korchin, Jessica Wynne Lockhart, Sasha Maslov, Katie Moore, Renée Morrison, Eve Thomas

Michael Stephen Johnson ENRICHING THE EXPERIENCE, page 50

Montreal-born Michael Stephen Johnson knows how vital customer experience is to every company, regardless of scale, having recently launched a videography business with the Montreal-based studio, Auguste. In writing this story about the Customer Experience Team he was truly impressed with the scale on which Bombardier is revolutionizing its approach, knowing that stepping out of one’s comfort zone is vital to positive change.

© Copyright 2018 by Bookmark Content and Communications, a Spafax Group Company. All rights reserved. Reproduction in whole or in part without permission of the publisher is prohibited. Experience magazine is published twice per year by Bookmark Content and Communications, a Spafax Group Company. Points of view expressed do not necessarily represent those of Bombardier Business Aircraft. The publisher reserves the right to accept or reject all advertising matter. The publisher assumes no responsibility for the return or safety of unsolicited art, photographs or manuscripts. Printed in Canada.

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EXPERIENCE

Ilana Weitzman

EVP, LUXURY & LIFESTYLE GROUP

Kristin Izumi

DIRECTOR OF CLIENT STRATEGY, LUXURY & LIFESTYLE GROUP

Mary Rae Esposito maryrae.esposito@spafax.com Steve O’Connor steve.oconnor@spafax.com

EUROPE, SPAFAX | HEAD OF GLOBAL LUXURY & DIRECTOR OF EUROPE

Elana Crotin

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ADVERTISING & MEDIA SALES VICE-PRESIDENT, MEDIA

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PHOTOS: JESSICA WYNNE LOCKHART • JEAN-MICHEL LACOMBE (MICHAEL STEPHEN JOHNSON)

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Must Have Goods • Design • Inspiration

 Italy Meets Cali PHOTO: ALAN GASTELUM

www.felixla.com The accolades for Felix Trattoria (including GQ’s 2017 Best New Restaurant in America) cannot be overstated—after all, this Venice, California, restaurant is so good it got Angelenos (including svelte celebs) to re-embrace pasta and focaccia and all things gluten-full. Restaurateur Janet Zuccarini and chef Evan Funke didn’t approach the menu lightly either, instead traveling through Italy to bring back the best dish from each region, from Roman cacio e pepe to Sardinian malloreddus aka saffron gnocchi. The ingredients are from local farms, but the f lavors are definitely autentici. EXPERIENCE

 Man of the House www.bijan.com Opened in 1976 on Rodeo Drive, House of Bijan defined power suits for decades, counting princes, presidents and shahs among its clientele and even donating an iconic bottle of the brand’s perfume to the Smithsonian. But in 2011, when then-19-year-old Nicolas Bijan Pakzad took over after his father’s death, the company began to expand its offering. Intent on leaving his own legacy, Pakzad implemented a strategy that has since seen revenues double: adding women’s accessories like handbags and wallets, opening a boutique in Las Vegas, and expanding into Asia and Europe. Pakzad has his own idea of what today’s clientele values in the brand, and that means some slimmer fits and leather jackets. He’s also intent on keeping the essence of Bijan alive: “Many luxury brands today are not very exclusive. Everything we make is limited to one or two pieces, all made by hand in Italy. The new boutiques we are opening will all be company-owned, which means we will be able to make sure the experiences are exactly the way my father envisioned.” The house’s cozy-yet-extravagant f lagship store remains true to its origins, from its by-appointment-only mandate down to the framed photos of clientele (like Sir Anthony Hopkins and the former president of Qatar), sculptural suit displays and bursts of the brand’s signature shade: Bijan yellow. “We continue to show everything like wearable art,” says Pakzad. He notes: “The reason we are

Out of This World 

to be snobby, but to provide a certain level of service to our clients.” One more tradition he’s carrying on—appearing in the brand’s bold ad campaigns (as a child, Pakzad appeared

Four hundred years after Galileo, Hiuni Smart

with his father in ads alongside stars like

Telescope is turning the telescope into a user-friendly

Michael Jordan and Bo Derek).

and smartphone-enabled affair. The start-up gained

“We have such a beautiful brand that

fame after making 10 times its goal in a crowdfund-

is a result of 43 years of hard work on

ing campaign, appealing to a broad range of amateur

behalf of so many people, especially my

astronomers for its “plug-and-gaze” set-up, automatic

father, so if there is a legacy that I would

calibration, remote abilities (you can control it outside

like to leave behind it would be that we

while you’re cozy on the couch) and even app-enabled

took something that was already per-

guided tours—turning any backyard into a planetar-

fect and worked very hard to make it

ium, for stargazers big and small.

even better.”

EXPERIENCE

PHOTOS: COURTESY OF HIUNI SMART TELESCOPE • ETHAN PINES (NICOLAS BIJAN PAKZAD) CRISTALLERIE DE SAINT-LOUIS • FITZKE PADDELBOARDS • STAX

by-appointment is not because we want

Must Have | Goods

Worth Its Weight  www.saint-louis.com Oscar Wilde was enamored with them. Colette was an avid collector. Even in the digital age, paperweights remain the ultimate corner office status symbol, as well as auction-worthy objets d’art. One of the most respected creators? Cristallerie de Saint-Louis, which has been making covet-worthy glass globes since 1767, and whose limited-edition pieces are eagerly awaited every year. The 2018 collection includes six new styles ranging from witty to whimsical: Clouds, Charmant, The Dog, The Golden Dog, Cherry Flowers and Spring.

 Bespoke Boards

www.fitzkepaddleboards.com Fitzke Paddleboards was founded in 2017, but its very first model fits firmly into the past: The built-to-order Bootlegger was inspired by the boats and twin-prop airplanes that snuck booze across borders in the Prohibition era, an aesthetic apparent across the 12.5-foot board’s mahogany exterior (there’s even a hidden compartment for storage). Founder Nick Finke (who has a background in furniture restoration, design and restoring wooden boats) reveals to Experience that his next prototype, an aluminum-deck paddleboard, will be just as retro chic: “It’s called Miss Moonshine and is inspired by some of the WWII bombers with the rivets and polished aluminum along with the logo inspired by the nose art of a lot of those

old aircraft.”

 Ear to the Ground www.staxaudio.com Global audiophiles may already know and love Stax, but the iconic Japanese brand is sure to gain new fans this year as it celebrates its 80th anniversary. One pair to try: their new f lagship SR-009S, which features an ultra-thin diaphragm of engineering-grade plastic film, gold-plated electrodes (reducing electric resistance) and crafted leather earpads. Just don’t ask for Stax headphones. The company calls its offerings “earspeakers,” claiming they have more in common with the best loudspeakers in the world than any headphones on the market. EXPERIENCE

07  A Star Is Reborn www.peninsula.com Although it has had its fair share of notable events (Carly Simon recorded an album in a suite, Paul Newman lunched with Mikhail Gorbachev and Oscar-winning-movie deals are signed here regularly), the Peninsula Beverly Hills Hotel has recently undergone a multi-million-dollar renovation that is as impressive as the hotel’s history. Beverly Hills-based design firm Forchielli Glynn recently revamped the AAA Five Diamond-rated property’s 195 guest rooms, including 38 suites and 17 private villas, with classic French- and Asian-inspired decor and a contemporary palette that incorporates a subtle, stylish mix of botanical and Mediterranean prints. The result gives off a homey feel that is removed from the usual conventions of boxy hotel design (nonetheless, the hotel’s restaurant boasts artworks from contemporary luminaries such as Alex Katz and Yayoi Kusama). Another benefit of the Peninsula’s renaissance is the hotel’s extraordinary range of perks for guests, including its Suite Ride package. Guests staying at the hotel are able to have full use of BMW 7 Series, 5 Series and X5 models for the duration of their stay. This makes an impromptu trip to one of the beaches in Malibu or Venice an effortless affair—just one of the many ways the five starrated property has managed to up the ante when it comes to customer service. The concierge team at the hotel is as legendary as the constellation of star guests that have illuminated the place. Aside from helping guests gain access to the best restaurant tables in town and hot tickets for cultural events, the Peninsula Beverly Hills staff have proven time and again that they’ll go above and beyond the call

of duty (they once arranged for a live cow to be delivered to a restaurant, for a prank on a guest’s

www.sauthermes.com Ben Asselin is equestrian royalty. His grandparents founded the iconic Canadian equestrian

What is a must-have item in your carry-on?

facility Spruce Meadows, part of the show jumping Grand Slam, and he has been riding since he

“My headphones. I listen to all kinds of music

was three (and competing since he was eight). Here, the 24-year-old talks to Experience about trav-

from hip hop to ’70s and ’80s hits. It’s not only a

eling for work, including his new role as a partner rider with Hermès.

great way to relax but also to mentally prepare for a competition.”

How many shows do you do a year?

[of Calgary, Alberta], the best riders in the world

“It depends on so many factors, but 15 to 17 shows

go there to compete and the atmosphere is electric.

When you are not riding, what do you like to

per horse is pretty standard. The sport has grown

I have shown at Aachen, Germany—a must in every

do for fun?

so much that there’s really no downtime anymore.”

rider’s schedule, and there’s no other indoor arena

“I love to golf. Golf is similar to riding in that you

and fan base as large as the one in Geneva. Saut

need to be focused, practice constantly, and keep

Where are your favorite places to compete?

Hermès is a real one-of-a-kind event. It’s held in

your nerves in check. It’s a good stress reliever and

“Spruce Meadows holds a special place in my

the Grand Palais, a historical building with a glass

a great way to spend time with my family as we

heart. Never mind the fact that it’s my hometown

roof, right in the heart of Paris.”

often play together.”

EXPERIENCE

PHOTOS: COURTESY OF THE PENINSULA BEVERLY HILLS HOTEL • ANWAR ESQUIVEL (BEN ASSELIN)

boss who liked his steak done very rare).

 Riding Tall

 SoKo Beauty www.sulwhasoo.com www.amorepacific.com Beauty devotees the world over now recognize South Korea as the epicenter of skincare innovation. If you’ve used a compact cushion, sheet mask or BB cream recently, you have K-beauty brands like Sulwhasoo and AmorePacific to thank for your silky-smooth skin. And while not everyone has time for the infamous 10-step routine popular with locals, incorporating a few key treatments doesn’t have to be that complex. South Korea’s most respected beauty brand Sulwhasoo uses plant derivatives— like locally grown red ginseng—that work on more than just the surface level. The root has been called nature’s answer to Botox, and the company was the first to create a ginseng-based cosmetic back in 1966. For its most potent form try Sulwhasoo’s Concentrated Ginseng Cream that penetrates to the skin’s inner layers, helping to reduce signs of aging. Another popular formulation is the Timetreasure Renovating Serum EX— its active ingredient is red pine, conducive to improving skin elasticity and firmness.

 Miami Masters www.thebetsyhotel.com

For the full K-beauty experience, head to Sulwhasoo’s Seoul flagship. The building itself is worth the trip. Designed by global firm Neri&Hu and local architecture firm IROJE, the structure and its gold interiors resemble a traditional lantern

marvel. The property combines the best of both the new age and the golden age of design, a true ref lection of original creator L. Murray Dixon (who designed the property for its 1942 opening) and celebrated Miami architect Allan T. Shulman (who finished expanding the hotel this year). Interior designers Diamante Pedersoli—who designed Ralph Lauren’s private residences—and Carmelina Santoro have succeeded in creating a culturally rich haven that is beautifully secluded from the f lash of Miami’s lively nightlife. Guests will be delighted to see the property’s public spaces regularly transform into art galleries, literary salons and performance spaces where poetry, jazz and opera can be heard. You can thank Pulitzer prize finalist, poet Hyam Plutzik—the father of the hotel’s owner—for inspiring such sophisticated surroundings, especially the must-visit Writer’s Room, which has hosted award-winning artists and encourages guests to commit their own memories to the page. 16

EXPERIENCE

PHOTOS: COURTESY OF SULWHASOO • THE BESTSY SOUTH BEACH

softly lit from within. Located in the heart of the Art Deco District on Ocean Drive, The Betsy South Beach is an architectural

It’s time. What are the most precious things in your life? Your family, your friends, your business? Whatever they are, the most precious resource that links them all together is time. That’s why we have launched the Availability App for our CorporateCare® customers to put the power of the world’s largest service centre network at their fingertips. It’s time to protect your most precious resource. It’s time to consider CorporateCare®. For more information, email corporate.care@rolls-royce.com. The future. Rolls-Royce.

Sydney

By Jessica Wynne Lockhart

he Australian food scene is evolving. While Melbourne has traditionally taken the nation’s fine dining crown, Sydney is now sitting at the head of the table, with a new guard of skilled chefs establishing the city as the epicurean hub of the Antipodes—despite still maintaining a laid-back Aussie attitude, free from pretension. From Bondi Beach—where both backpackers and the country’s top CEOs swim laps in the ocean pool—to Circular Quay and the stunning harbor, the vibe is energetic, experimental and powered by produce only found in this corner of the world. Here’s where to find the best Sydney has to offer. 18

EXPERIENCE

At Bennelong (pictured above), the food is surpassed only by the iconic setting. Nestled in the Opera House’s smallest sail, the restaurant focuses on seasonal ingredients, with executive chef Peter Gilmore going so far as to commission local farmers to grow custom produce. At Bennelong’s exclusive space The Table, watch the award-winning chef as he prepares dishes such as cherry jam lamingtons, which come served in a bed of shaved coconut ice cream, and wild Cape York barramundi, a sweet white fish native to Australia. Located across the water, Gilmore’s Quay—named one of the World’s 50 Best Restaurants—reopened in 2018 after extensive renovations and now features a 10-course tasting menu. Meanwhile, Surry Hills newcomer Chin Chin and Potts Point staple Billy Kwong showcase Sydney’s strength through the melding of Asian cooking techniques with Australian ingredients. The latter is owned by chef Kylie Kwong, who is renowned for her use of indigenous bush foods, such as kakadu plum to accompany crispy wallaby cakes.

PHOTO: BRETT STEVENS (BENNELONG)

A Taste of

—DINE—

—DO—

The Paramount House Hotel was only two months old when it was named Hotel of the Year in 2018 by Gourmet Traveller, Australia’s most respected food and travel magazine. Located in Surry Hills, the 29-room property blends seamlessly with the street—the adjoining café buzzes during the day, while the front desk’s taps flow with ale from local brewery Wildflower. Upstairs, the Mack Daddy suite is an urban oasis of contemporary Australian design, featuring Aesop toiletries and Cultiver linen sheets, both brands born in Melbourne. A soak in the handmade timber tub is only topped by a visit to the Golden Age Cinema and Bar, an art deco theater that’s been restored to its 1940s glory, screening cult classics and new releases.

PHOTOS: COURTESY OF SPLENDOUR TAILORED TOURS • PARAMOUNT HOUSE HOTEL NIKKI TO (BENNELONG)

With unparalleled local contacts, Splendour Tailored Tours’ specialty is connecting visitors with experts you won’t find online or in any guidebook. For example, the company can arrange an introduction to the city’s coastal culture, starting with a seaplane ride to the secluded Palm Beach on the city’s north shores. There, Cold Water Classic Series Championship winner Blake Thornton will demonstrate how to catch waves in a one-on-one lesson, while a private chef cooks up a “barbie” of grilled octopus and fresh prawns served with chili, lime and coriander butter. Afterwards, a private helicopter ride over the Royal National Park provides the perfect vantage point from which to spot migrating humpback whales. Upon landing at Silos Estate, feed the alpacas and sample a glass of sparkling this page , clockwise from top Shiraz, a vintage unique to Australia, while co-owner Ride waves in no time with a and former financier Raj Ray shares why he left cor- one-on-one lesson from pro porate life to start a carbon-neutral winery. Finally, surfer Blake Thornton; relax further south at Batesmans Bay, board Ben and John in the Aussie-made comfort Ralston’s fishing boat. The siblings behind Ralston of Paramount House Hotel; try Queensland’s Mooloolaba Bros Oysters will shuck their trademark Waterfall yellowfin tuna with kohlrabi oysters for you and explain the techniques their family rémoulade and laver crisps has honed over five generations. at Bennelong.

In Wolgan Valley, Emirates One&Only has 40 villas, each with its own swimming pool, fireplace and expansive veranda with views of the valley’s soaring sandstone cliffs. The highlight here, though, isn’t the rooms, but the bush experiences. Explore the historic homestead’s 7,000 acres on horseback or by four-wheel drive, with a personal field ranger to help spot kangaroos and wallabies. Named one of the world’s top resorts for conservation, guests can also assist on-site biologists in wombat monitoring, habitat assessments and tree planting programs. Afterwards, take in the eucalyptus haze of the Blue Mountains with a cup of billy tea and a bite of damper, both stockman standards. EXPERIENCE

Must Have | Cities

—STAY—

Global Global Global Expectations The Global 5500 and Global 6500 aircraft are a new class of business jet with a cabin design that reflects the best of home.

By Eve Thomas

EXPERIENCE

IMAGE: ANNA MINZHULINA

The Milken Institute Global Conference is a meeting of minds, a chance for the nonpartisan think tank to rally world leaders to California to discuss innovative ideas that will have a lasting impact. Last spring, in between talks by Jane Goodall and Tom Brady, as well as Bombardier Chairman of the Board Pierre Beaudoin, attendees got to experience the result of bold thinking up close: the Nuage seat.

Cover Story | Global 5500 & Global 6500

EXPERIENCE

below , clockwise from top

PHOTOS: COURTESY OF BOMBARDIER

The Global 5500 jet soars above the clouds; the Nuage chaise can also berth flat; the Nuage seat is designed to maximize comfort and relaxation on long-haul flights.

he first new seat architecture in business aviation in 30 years, the Nuage seat is just one part of the incredible new widestin-class cabins on board the Global 5500 and Global 6500 aircraft. Both business jets are remarkable additions to the Global family and its smooth ride legacy. They boast furthest-in-class ranges of 5,700 nautical miles (for the Global 5500 aircraft) and 6,600 nautical miles (for the Global 6500 aircraft), due to enhancements that include a new wing design and a custom-made Rolls-Royce Pearl engine. But they are being built as more than a mode of transportâ&#x20AC;&#x201D;they are an extension of home and office. This extension just happens to include open-plan living spaces, a high-tech office, a cabin entertainment suite, a gourmet kitchen and luxe decor throughout.

EXPERIENCE

Cover Story | Global 5500 & Global 6500

Few pieces of furniture can evoke a whole era like a chair can. Charles and Ray Eames’ 670 Lounge Chair. Eero Saarinen’s Tulip. Arne Jacobsen’s Egg. Philippe Starck’s Ghost. And now, Nuage. Not only is it a revolution in private air travel, it could very well be a milestone in the world of seating design as a whole. Here are some of its standout features.

| MATERIALS |

While leather has become standard in luxury aircraft seating (and is available for Nuage), Manager of Industrial Design Tim Fagan and his team are also intent on showcasing fine fabrics like Italian wool, tested to withstand hundreds of hours of use. “It breathes, it’s comfortable, and it creates a subtle look that reflects the comforts of home,” says Fagan.

| FLOATING BASE |

| TILT-LINK RECLINE |

This patented system is the heart of the Nuage design and the reason it’s already living up to its name (Nuage means “cloud” in French). Unlike other aircraft seats where only the back pivots, sliding the body forward and leading to discomfort, Nuage dips the seat as the back is reclined, fully cradling the body and ensuring optimal comfort.

The trackless footprint gives a clean look to the cabin floor, and the centered swivel access allows the seat to move

| HEADREST |

and rotate effortlessly.

In addition to moving up or down, the headrest tilts, providing optimal neck support in any position. “We really looked at how people were using their long-range aircraft,” says Fagan. “And

The seat reclines, tracks and swivels to reach the table—all those things at the press of a button.” —Philippe Erhel, Industrial Designer

that might include lying back while watching a movie.”

| FOOTREST |

“One of our inspirations was catering to a broader range of passengers,” says Fagan. “That fifth-percentile woman and 95th-percentile man, and everybody in between.” In this case,

| VARIATIONS |

the seating is designed to allow shorter passengers to keep contact with the

Nuage is also available as the modular chaise (see opposite page). Inspired by a chaise

ground, while taller passengers can

longue and striking in its minimalism, it also converts into a flat surface for sleeping or

adjust (there’s also a seat cushion

additional seating at the adjacent table.

extension) for comfort.

EXPERIENCE

Q & A with

Philippe Erhel —

{ Nuage Project • Industrial Designer }

So how did you strike a balance between style and technology? "The seat reclines, tracks and swivels to reach the table—all at the press of a button. Overall we tried to keep this seat as simple as possible. If you have to open a manual to understand how it works, that’s not good." What challenges did you have that were unique to the world of business jets? "Since you’re in an aircraft, there’s that layer of complexity that comes with certification we call dynamic testing. Providing the best safety to our users. We rose to the challenge by engineering it in a certain way. First, we made sure we had a comfortable seat, then we made sure we met the certification requirements. We flipped the design process." — BY PATRICK BOTTER

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“O

PHOTOS: COURTESY OF BOMBARDIER

Were you influenced by traditional seating design? "I’m inspired by mid-century classic design. Chairs from that era are still in furniture retailers today, for a high price. They’re icons not only because they look great, but because they're super comfortable. Designers didn’t have CAD [Computer Aided Design], computers or ergonomic data—but they still came up with something fantastic."

ur customers are concerned not just with functionality, but expressing their personal taste,” says Tim Fagan, Manager of Industrial Design at Bombardier Business Aircraft. “With the Global 5500 and Global 6500 aircraft, we’ve made a real effort to reflect the world of interior and industrial design.” Some of the highlights of home design that can be found on board: Ka-band technology enables the fastest in-flight connectivity available, whether for a conference call or video chat with family. A 4k-enabled cabin means watching movies on a screen with about four times as many pixels as typical HD. Inspired by the industry-redefining Global 7500 kitchen, the galley is restaurant-worthy with sleek countertops and appliances designed to show off. The Private Suite has all the tranquility of a bedroom, with a fully berthing divan, wardrobe, en suite and optional shower on the Global 6500 jet. And throughout the cabin, not to mention the crew rest area and cockpit, a timeless-yet-modern design reigns. Options span wooden floors, marble veneers, geometric inlays and organic materials, and all combine to create an environment that’s as cozy, and as personal, as home.

THE

GREAT REINVENTOR Property magnate Charles S. Cohen brings a designer’s sensibility to everything he takes on, whether that’s real estate, cinema or his Global 6000 aircraft.

PHOTOS: XXXXXXXX

By Eve Thomas

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doesn’t work anymore. He may be a real estate developer, film producer and distributor, own a vineyard in Saint-Tropez and sit on several cultural, charity and industry boards (including the French Institute Alliance Française and the Academy of Motion Picture Arts and Sciences), but he says he doesn’t treat any of it like a job. “I’m at a point in my life where none of this is work to me. Everything I do, I’m passionate about.”

film festivals. Visiting his prestige Design Center buildings in New York, L.A. and South Florida. Or flying to London, where he recently acquired a majority stake in Savile Row tailor Richard James and ownership of shoemaker Harrys of London. While Cohen says his Global jet is an invaluable business tool—“Everything is a work session en route”—he also made sure it reflects his personal style and values. He had his own design firm come in to translate his vision into reality, inside and out, alongside Bombardier’s Montreal-based Global Completion Center team. He calls the jet interior an office, where he and his real estate development team can conduct meetings with help from Ka-band technology and an intuitive cabin management system, then “hit the ground running” wherever they land.

Past Meets Present

Charles S. Cohen’s Global 6000 custom exterior. above The Quad Cinema in New York’s Greenwich Village.

PHOTOS: SASHA MASLOV (GLOBAL 6000 JET & CHARLES S. COHEN PORTRAIT) S. FRANCES (QUAD CINEMA)

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Cohen’s passion is palpable enough to make headlines beyond the business section, too. In addition to coverage of his firm’s 12 million or so square feet of real estate, he’s been profiled in Surface magazine for his work in the film world, including acquiring and reopening the 1970s-era Quad Cinema in Greenwich Village; Boat magazine for his 220-foot (67-meter) Benetti superyacht, Seasense, delivered last year; and Architectural Digest for his homes in New York, L.A. and Connecticut. The common thread: his own innate sense of style and commitment to design. “I really believe design allows us to express our personality,” he says.

Inspired Aircraft

It’s not just that Cohen has had a lifelong passion for design, it’s that being interested in a business attracts him to become more involved in that industry, whether that’s real estate, wine, fashion or film. And his Global 6000 jet is no exception. “It makes my life so much more efficient, and connects me to the people I’m working with,” he says. That means traveling to Cannes and Toronto for the

Another running theme in Cohen’s portfolio: a sense of history. While a surprising number of his acquisitions or developments have only occurred in the past few years, most involve properties or brands with an established heritage and identity. Yet there’s never the sense that he’s looking anywhere but into the future. “You could say I’m a redeveloper of wellknown and respected brands,” says Cohen. “I solve problems for them, make them work in contemporary society.” This problem-solving is part of what Cohen calls “active philanthropy.” While he has been known to step in and save the day for an ailing organization (he once came to the aid of the FilmMakers’ Cooperative, renting them space for $1 a year after they faced eviction), most of his passion projects also make good business sense. Cohen’s next venture ticks every box: part gift to the film world, part smart real estate acquisition, part architectural icon. It is La Pagode, in Paris’s 7e arrondissement, which he acquired last year. Originally built in 1896 and opened to the public in 1931, it is a priceless chapter in French film history, from showing risqué Nouvelle Vague gems to being saved from demolition by director Louis Malle to shutting its doors for good in 2015. “It’s been closed for years, but people have so many memories,” says Cohen, who predicts it will be ready to reopen in about three years. If the Quad Cinema is any indication, La Pagode is set to be not only a hub for indie screenings and director talks, but a major stop for international film fans. Right now, all passersby can see is a faded wall and a Japanese-style gate hiding the theaters, gardens and memories inside. All ready to be reimagined and reinvented for the modern age.

Profile | Charles S. Cohen

harles S. Cohen

HOME BASE New York and Connecticut OCCUPATION Owner, President and CEO of Cohen Brothers Realty Corporation AIRCRAFT Global 6000 FLIGHT TIME About 250 hours a year PERSONAL STYLE “If I had to describe it, I’d say: very cool, contemporary, timeless.” GLOBAL VIEW “It was so great to visit Bombardier in Toronto and in Montreal, to be there to take delivery of the plane and have champagne with the team that worked on it. How fulfilling to see a project come to a successful close. The Global 6000 is just such an extension of who I am.” YACHT VS. JET “The yacht is pure relaxation. The airplane is a business tool; it has everything I need to do international business in today’s world.” GIVING BACK “It’s important for us, as business people, to connect with the different communities in which we work, and pursue things that are meaningful to us in a way that allows us to leave them better than when we found them.” WORDS TO LIVE BY “You always have time to do the things you love.”

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MOVABLE

FEAST

Groundbreaking restaurateur Sam Fox takes his culinary empire to new heights in his Challenger 350 aircraft.

foodie culture when he cut his teeth in the restaurant industry in the 1990s— but he did know that he’d found his true calling. “I grew up in the business,” he says from Phoenix, Arizona, where the multibrand Fox Restaurant Concepts is headquartered. Fox’s parents had a deli in Chicago and then a diner, the Hungry Fox, in Tucson, where Sam spent his formative years: “I was always working in restaurants, even in elementary school and high school.” Later, he went to college and, by his own admission, wasn’t a great student: “I dropped out when I was 20 years old to open my first place, Gilligan’s Bar & Grill, in 1992. I ran it for three years with no money, trying to figure out how to keep the doors open—that was a great learning experience.” Fox was essentially catering to the college crowd he had just left and describes that first venture as “a sports bar with elevated food, from chicken paillard all the way down to cheeseburgers.”

PHOTO: COURTESY OF BOMBARDIER

By Christopher Korchin

am Fox says he didn’t foresee today’s

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Profile | Sam Fox

Perhaps the key ingredient has been Fox’s emphasis on ambience: “In the restaurant business, you need to have incredible food, hospitality and design,” he says. “Over the last 20 years, I’ve become intrigued by architecture and design—it’s an essential part of what we do.”

Making the Rounds

Sam Fox’s Challenger 350 aircraft in flight. above A tasty plate of spaghetti is prepared at North Italia, Fox’s modern Italian restaurant.

PHOTOS: COURTESY OF FOX RESTAURANT CONCEPTS

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After opening several different operations with partners over the next few years, Fox finally launched Fox Restaurant Concepts in 1998 with its flagship restaurant Wildflower, which today still serves “New American” cuisine with European and Asian influences. Inspired by its success, Fox went on to develop ideas for other themed brands, turning the privately held company into a national force with approximately 50 restaurants now in 12 states operating under a dozen different banners, and with some 6,000 employees. The group’s success is in no small part due to its precise, relatable and sometimes cheeky branding, with restaurant names such as Blanco (tacos and tequila), North Italia (modern Italian), the Henry (upscale neighborhood dining), Culinary Dropout (classic American) and Flower Child (healthy eating), signaling to customers what they can expect. Fox’s genius has been in exploiting the recession resistant, fast-casual concept (offering quality food with minimal pageantry), with brands like Sauce Pizza & Wine, and in foreseeing the interest in healthier eating with, for example, his True Food Kitchen brand. And he’s kept the company trim by being unsentimental about selling off his ideas: The successful Sauce was sold in 2015, and this summer he parted with True Food—acquired by investors, including Oprah Winfrey.

Fox took delivery of a brand new Challenger 350 jet last summer, and it’s proving to be an invaluable tool. A recent business trip included stops in Dallas and Houston, where he brought along his design and real estate teams for site visits of new restaurants and construction walk-throughs. The company has almost two dozen projects currently under way, and Fox says that traveling by business jet allows him to witness firsthand the developments and visit with builders and current employees. “It’s important that I meet with our staff, and also look for potential sites for brands we’re attempting to grow in new cities.” The company aims to add 10 to 20 restaurants annually to its portfolio over the next few years. He adds: “If we didn’t have a jet, we’d have 10 restaurants, not 100.” The company’s success has spurred a desire to give back. Fox and his team came up with Feed the Soul, a charitable venture that’s not tied to a specific percentage of revenues but that keeps growing along with the enterprise. Funds are also raised through in-store promotions. “It has a lot to do with trying to stop children from going hungry,” says Fox. Feed the Soul has partnered with the national organization Feed the Hungry, the St. Vincent de Paul food bank, the Boys and Girls Club and the Joy Bus, which provides meals to cancer patients. Fox says that despite the obvious affluence on display in many parts of the country, some people are very much in need. “When you hear the stories of some of these families, you’re just blown away,” he says. “Some people eat only one meal a day—it’s amazing that we’re still dealing with that today. We’re trying to do our part and help give these organizations the exposure and funding they need.”

On Tonight’s Menu

Out of all of his restaurants, Fox says that given the choice, he would likely hop on his jet and dine at the new Henry in West Hollywood. “It’s our first big restaurant in L.A., and we’re very proud of it.” And would he take the whole family to the upscale-casual eatery to enjoy specialties like the Korean skirt steak? “I take them everywhere,” he says. “I have two kids and I want to expose them to the business.” And so the family tradition continues.

HOME BASE Phoenix and San Diego OCCUPATION Founder and CEO of Fox Restaurant Concepts AIRCRAFT Challenger 350 FLIGHT TIME About 250 hours a year ON SERVING 100,000 MEALS A WEEK “It’s hard to relax and let your guard down. You always have to be on point and ready for the next issue while continuing to grow your business and nurture your people. There are a lot of dynamics to the business.” ON AIRPLANE FOOD “We’ll have one of the restaurants put together some catering for us, but we don’t eat a lot on board. Our goal is to get to the cities where we’re going, eat in a restaurant and learn about what’s going on in the food and culinary community.” HOLIDAYING IN THE CHALLENGER 350 AIRCRAFT “We’ll go skiing, or we’ll go down to the Caribbean.” ON LAUNCHING HOTELS “That’s a logical progression for us. We’re continuing to look for opportunities. Hopefully we’ll be able to realize that dream pretty soon.”

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Travel | Arizona

ART ZONE Inspired by Arizona’s untamed landscape, Scottsdale’s iconic—and emerging—artists have been drawn to the desert for decades. By Eve Thomas

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“IN SCOTTSDALE, WE KNOW THAT ART CREATES PLACE.” —Kim Curry-Evans

PHOTOS: SEAN DECKERT ("KNIGHT RISE") • THOMAS FERULLO ("EDEN BLOOMS" & OPENING SPREAD)

“W

e are dwellers at the bottom of the ocean of air. We create the color and shape of the sky. It does not exist outside the self.” That is James Turrell’s way of telling you to look up. Way up. The Arizonabased artist has been creating “skyspaces” since 1975, but his legendary, light-focused installations feel especially relevant in the age of screen time and digital detoxes. Turrell’s work “Knight Rise,” commissioned for the Scottsdale Museum of Contemporary Art (SMoCA), is deceptively simple: a white, rounded room with an elliptical opening framing nothing but the sky, views and hues shifting throughout the day. One of only 14 of his installations open to the public in the United States, it is a vital symbol of the city’s commitment to the arts—and of the arts community’s commitment to the natural world. This symbiotic relationship has been drawing visionaries to the Sonoran Desert for decades, from sculptors to painters to architects. Now visitors, too, are looking beyond the region’s famed golf greens and destination spas to the wealth of public art, desert ateliers and artful dining experiences available in Scottsdale.

Travel | Arizona

opposite page “Knight Rise” by James Turrell at the Scottsdale Museum of Contemporary Art. this page “Eden Blooms” by Bruce Munro at the Desert Botanical Garden, Phoenix. opening spread “The Dreams of Youth” by the students of Cochise Elementary School, Scottsdale.

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right The Scottsdale Museum of Contemporary Art. opposite page , from top “Diamond Bloom” (detail) by Curtis Pittman; “Persians” (detail) by Dale Chihuly.

Open-air Museum

TWO ARCHITECTS, TWO VISIONS FOR ARIZONA. Frank Lloyd Wright • Taliesin West The consummate spirit of Frank Lloyd Wright is unmissable throughout Scottsdale, in his own buildings and houses, and in structures clearly inspired by him (see: the rust-hued visitor center at the Sonoran Preserve)—and buildings from famous “desert school” apprentices include Will Bruder, Blaine Drake and Vernon Swaback. Wright and his third wife, Olgivanna, founded Taliesin West in the 1930s, when land cost $12.50 an acre, in part to escape harsh Wisconsin winters. “Study nature, love nature, stay close to nature. It will never fail you,” said Wright. So enamored was he with the land and what he termed “organic architecture,” he had students build their own dorms in the brush for their first year, and some continue to choose this housing option to this day— even without the infamously exacting Wright watching over them. (Visitors can tour the desert dorms with a student by reserving well in advance.) The school’s artfully angled buildings and outdoor corridors are nothing short of an architectural mecca, especially for mid-century modern fanatics. Look for his love of all art—he called it “the mother of architecture”—in everything from Chinese ceramics to the sunken cabaret theater, which hosted everyone from Buckminster Fuller to Wright’s granddaughter, Oscar-winning actress and star of All About Eve, Anne Baxter. 

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Desert Atelier

Two notable new resorts are blurring the worlds of public art and private galleries, industry-leading architecture and devotion to the great outdoors. Mountain Shadows in Paradise Valley, a one-time 1960s Hollywood hideaway, has been rebuilt from the ground up and reborn as a modernist, light-filled resort with its own art gallery just off the main entrance. Every two months a new exhibit made in or inspired by Arizona kicks off with an opening party and curator talk. These aren’t souvenir store prints, either: Many pieces come from private collections that haven’t been exhibited (or made available for sale) in decades, with past exhibits including works by abstract colorist Dorothy Fratt, text-based artist Kristin Bauer, and Paul Reed of the Washington Color School. Rebranded and reopened in late 2016: Andaz Scottsdale Resort & Spa, which made original art and local crafts integral to its $75 million renovations. “When researching the desert, we found out about the architects and designers, like Frank Lloyd Wright and Alexander Girard, who moved out there for the light and space,” EDG Architects president and CEO Jennifer Johanson explained in Interior Design magazine. “We hit upon the concept of a desert atelier.” As luck would have it, an atelier lay hidden just minutes away: Cattle Track Arts &

PHOTOS: MARVIN KONER/CORBIS/CORBIS/GETTY (FRANK LLOYD WRIGHT) THOMAS FERULLO (SCOTTSDALE MUSEUM)

Man vs. Land

Tasked with breathing new life into the land is Kim Curry-Evans, the recently named director of Scottsdale Public Arts. “In Scottsdale, we know that art creates place,” she proclaims, easily making her case with a dizzying array of public pieces right outside the SMoCA doors. Nearby installations include “Los Trompos,” a collection of oversized woven spinning tops by Mexican artists Héctor Esrawe and Ignacio Cadena, and an unmissable 12-foot-high “LOVE” sculpture by Robert Indiana, the grass around it predictably worn. (“He calls it his joy and the bane of his existence,” jokes Curry-Evans.) Between the authentic 1920s saloons and old-growth olive trees, a stroll through Old Town reveals over 100 striking works managed by Public Arts. Their themes go well beyond bronze horses, though there are plenty of those, too, thanks to a rich southwestern cowboy heritage and Scottsdale’s annual Arabian horse show (launched in 1955, it is now the world’s largest). Curtis Pittman’s cactusinspired “Diamond Bloom” is a hypermodern archway to Scottsdale’s Museum of the West. Kana Tanaka’s “Spirit of Camelback” illuminates the Scottsdale Center for the Performing Arts with 130 glowing glass stems. And by the waterfront stands a massive piece by one-time Frank Lloyd Wright apprentice Paolo Soleri, “Goldwater Bell,” which was cast in bronze at the late artist’s nearby compound. It all feels a bit like Miami Art Basel, if festivities went year-round in a desert city of 250,000.

PHOTOS: THOMAS FERULLO ("DIAMOND BLOOM," "PERSIANS") WAYNE RAINEY C 2003 (PAOLO SOLERI) • MICHAEL LOCKE (COSANTI)

Travel | Arizona

Preservation. Founded in 1936, 15 years before the city became incorporated, the sprawling, under-the-radar artist colony perfectly encapsulates the unique aesthetic of the region: priceless yet unpretentious. “People ask how to get a studio here and I tell them, you don’t! People don’t want to let go,” jokes Brent Bond, a printmaker and longtime Cattle Track resident who also oversees the Andaz partnership with fellow Cattle Track artist Mark McDowell, sourcing over 1,200 original works for the hotel, from boardroom paintings to staff nametags. He’s also worked on several projects with Miles “El Mac” MacGregor, a prolific mural artist whose towering works can be found everywhere from South Korea to Sweden to Montreal, Canada, where he co-painted a multiple-story portrait of the late Leonard Cohen. If iconic Arizona spots like Taliesin West and Cosanti are utopian visions from notoriously demanding architects, Cattle Track is a true commune born of generous homesteaders, the Ellis family. Bond notes all the reclaimed materials on site, from Redwood telephone poles to railway ties to entire adobe homes, saved by founders George and Rachael Ellis, and their daughter Janie, who continues their legacy today. “There’s a farmer mentality, re-use, re-function,” says Bond.

Paolo Soleri • Cosanti  With its dusty winding walkways and Roman arches, it’s not hard to see why George Lucas originally wanted to shoot Star Wars at Cosanti (pictured below) in Paradise Valley. “In architecture school, Cosanti—which translates roughly as ‘anti thing or place’—was used as an example of how to site a structure in a harsh environment,” says Roger Tomalty, former assistant of Italian-born architect Paolo Soleri (who himself briefly apprenticed at Taliesin West) and now an executive director at Paolo Soleris Studios and Preservation. Soleri died in 2013, but his vision, especially his eco-focused archaeology aka “arcology,” lives on across Arizona: at the Soleri bridge, Arcosanti student compound (about an hour from Arizona) and Cosanti, where students from sociologists to urban planners learn about his work, and apprentices cast bronze bells that range from about $50 to over $20,000. Recalls Tomalty, who has lived at Cosanti for almost 50 years, “Paolo said: When I die, I don’t want this to become a monument. I want a document that’s living and growing.”

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Designer Stays TWO NEW HOTELS MIX MODERN DESIGN WITH MID-CENTURY INSPIRATION.

Mountain Shadows First opened in 1959, Mountain Shadows’ (above) name comes from its enviable position between Camelback Mountain and Mummy Mountain in the largely residential Paradise Valley, with gorgeous views of the peaks and the golf green right from check-in. Once a hideaway for Hollywood stars like Elizabeth Taylor and John Wayne, it reopened in 2017 as a brand new $100 million build with a decidedly modern feel (curated antiques and artefacts aside). Owner Westroc is well known for other Arizona hotspots: the charmingly retro Hotel Valley Ho and five-star Camelback Resort, as well as the historic Castle Hot Springs Resort (set for a late 2018 opening). Be sure to book a table at Hearth ’61 for the rack of lamb and award-winning short-rib agnolotti, as well as a Frank Lloyd Wright-esque butterfly roof. The hotel is also a hub for the area’s hottest events, such as Wings & Wheels, a burgeoning who’s who in the worlds of luxury cars and private aircraft (including Bombardier jets). 

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Bond currently shares his large studio with a jewelry maker, but recites a list of other artisans on site: ceramicists, luthiers, a number of photographers, including Carl Schultz and Guggenheim award recipient Jay Dusard, magician Craig Davis, fiber artist Chance Phillips, painter Timothy Chapman and Bill Smith, a blacksmith in his 80s. Every hallway and garden serves as a gallery for an impressive list of artists and alumni: Native American painter Fritz Scholder once lived and worked there, as did Russian-born sculptor Louise Nevelson. And Philip C. Curtis, aka the “Magritte of the Old West,” resided there for over half a century, even using Rachael Ellis’s Victorian costume collection to stage his surrealist tableaux. It is an artistic incubator many Arizonans don’t even know about, and proof that Scottsdale’s creative streak isn’t new, but evolved alongside the city itself.

Pioneering Spirit

Some next-generation visionaries are skipping art installations altogether, instead betting on the desert being its own biggest draw. One balmy night, Cloth & Flame founders Matt Cooley and Olivia Laux are overseeing a pop-up dinner at the base of the Superstition Mountains, handing out grapefruit palomas to eager guests then guiding them to a double-wide picnic table strewn with minimalist greenery and strings of lights. Before the young couple started their business, he worked in tourism in Alaska and she was an engineer. They fell in love with the region and opened a successful

PHOTOS: COURTESY OF MOUNTAIN SHADOWS • THOMAS FERULLO ("PAINT")

www.mountainshadows.com

Travel | Arizona

“WE ARE DWELLERS AT THE BOTTOM OF THE OCEAN OF AIR. WE CREATE THE COLOR AND SHAPE OF THE SKY. IT DOES NOT EXIST OUTSIDE THE SELF.” —James Turrell

“Paint” by Bill Tonnesen, a permanent installation at the entrance to Scottsdale restaurant AZ/88. left

Andaz Scottsdale Resort & Spa

PHOTOS: COURTESY OF ANDAZ SCOTTSDALE RESORT & SPA

www.scottsdale.andaz.hyatt.com

hot-air balloon company, Float Balloon Tours. While organizing on-the-ground champagne toasts and breakfast buffets, they got the idea to focus on these set-ups, minus the balloons, working with celebrity chefs and staging long-table dinners in the middle of the desert. Now, thanks to word of mouth and a view that can’t be bought, they can barely keep up with demand, and last year they clocked over 100 events across Arizona and in neighboring states. Their next venture? Glamping, with plans for 14 tents in this valley by the end of 2018. They insist that their motivation isn’t just growth, but preservation. “We convince landowners to work with us and it keeps this all wild, instead of parceling off desert and selling it,” explains Cooley. The company also donates 10 percent of their profits to programs to protect migratory routes and wildlands. Like public art, luxury resorts or “desert school” architecture, they know their business can’t just be on the land, it has to work with it. As the sun sets, the pair’s approach seems to be working. A hush falls over the diners, and they wrap themselves up in Mexican serapes. When the last glimmer of scarlet disappears over a sea of saguaro, everyone’s focus turns to the crisp, starry sky. Clearly, things are looking up.

 This 23-acre resort (above) brings lowkey serenity to the city, and a mid-century modern aesthetic to every communal space, bungalow and suite (playfully named after design icons like Eames, Knoll and Girard). Visit the pool for snacks and cocktails in the shadow of Camelback Mountain, or book a day at its Palo Verde spa to indulge in treatments featuring indigenous ingredients (including mesquite buffing grains and wild chaparral massage oil), a eucalyptus steam bath and a private pool. At restaurant Weft & Warp, must-try dishes include seared venison loin with an epazote-pomegranate reduction; look for inspired cocktail creations including the Mercury Mirage, made with smoked Applewood and chili bitters. The restaurant also boasts a Coravin wine system, allowing for single-glass pours of precious bottles. Before you leave, stop by the Textiles & Objects gift shop for unique souvenirs from Cattle Track artists.

TRAVELING TO ARIZONA? VISIT BOMBARDIER'S TUCSON SERVICE CENTER Last fall, Bombardier Business Aircraft inaugurated a newly expanded interior facility at its Service Center in Tucson, Arizona. Dedicated to setting new standards in customer care, this award-winning facility provides industry-leading, tip-to-tail Original Equipment Manufacturer (OEM) expertise to Bombardier aircraft owners and operators. All aircraft are supported. + 520 746-5100 | 1255 East Aero Park Blvd., Tucson International Airport | Tucson, AZ 85756

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CUT ABOVE

A BEHIND-THE-SCENES LOOK AT HOW GRAFF’S ATELIER IN LONDON CREATES SOME OF THE WORLD’S MOST BEAUTIFUL GEMS.

The Lesedi La Rona is the world’s most valuable rough diamond, weighing a record-and wrist-breaking 1,109 carats. It is also the largest gem-quality rough diamond unearthed in over a century, and is estimated to be around three billion years old. It looks good for its age: According to preliminary assessments, it may supply D color, Type IIa diamonds—the purest grade of all. Beyond the Lesedi La Rona’s remarkable size and rarity is the story of its acquisition, which took over a year of negotiations, successfully concluding on a handshake. At the Graff atelier in London, Workshop Director Raymond Graff shares this miraculous lesson in the art, history and science behind the world’s most precious gemstones. 38

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ALL PHOTOS: COURTESY OF GRAFF

By Dominique Cristall

PHOTOS: XXXXXXXX

Craftsmanship | Graff

opposite page A necklace of 49.21 carats of rubies and 46.24 carats of diamonds, with matching earring, inspired by the calligraphic artworks of American artist Cy Twombly. this page Graff’s booth at Baselworld, the world’s largest jewelry fair, in Basel, Switzerland.

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“Pride in what we do is everything. We put love into every piece.” —

Raymond Graff

“Want to see?” he offers, his eyes sparkling. Time stands still. The next best thing to holding the Lesedi La Rona itself is clutching its resin replica, which occupies the entire palm of my hand. As it happens, the purchase of the Lesedi La Rona followed Graff’s earlier acquisition of a 373-carat diamond from the same rough. This one is about the size of a kumquat. I hold them nestled together, and my mind journeys to what will become of these remarkable stones. As I am to learn, this is the magic of Graff: With true reverence, Graff’s artisans listen for the story within each gem, letting it reveal its ultimate jeweled form. In a given year, the Graff atelier will produce jewelry for an astonishing 60 stores worldwide. Some items fetch millions, others tens of millions. Notable pieces include the famed Peacock Brooch, valued at $100 million and listed among the most expensive items of jewelry in the world. And while these jewels adorn the most notable individuals in recent history, behind this remarkable output lies an atelier of unparalleled passion, artistry and family. Hailed as the King of Diamonds, Laurence Graff is one of the world’s most important diamantaires. He began his career while still a teenager as a jeweler’s apprentice in Hatton Garden, and then moved into designing, making and selling his own pieces, which quickly became coveted. By the age of 24, he had opened two London boutiques of his own. Today, he helms the Graff empire with his brother Raymond, his son Francois, who works as CEO, and his nephew Elliot, who directs merchandising. 40

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Passion and perfectionism drive Laurence Graff and his business in equal measure, but he is also part provocateur. Not only was he a forerunner in bringing contemporary haute jewelry design to the market, he is also known to be so unwavering in his determination for flawlessness that he will sacrifice size, cutting already incomparable stones down in the name of perfection. This factory of flawlessness lives quietly beneath a row of white townhouses in London’s Mayfair. As Raymond Graff leads me through the labyrinth-like workshop, I see piles of diamonds glittering around us. Like the most expensive candy store imaginable, precious stones in every color of the rainbow are piled neatly everywhere I look. We begin in the design room on the main floor. Designers quietly sketch drawings, with jewels at their side. Graff’s operations are vertically integrated, from its mines to its stores, and this moment seems especially so, as ideas iterate on paper next to their real-life form. I stop to gaze at one breathtaking piece. A stone of tourmaline the size of a walnut has been exquisitely carved and set, surrounded by a pillow of diamonds. The setting seamlessly converts from ring, to pendant to brooch, perfect for the demands of both a diverse agenda and an indecisive wearer. Raymond Graff tells me how the atelier’s creative process is committed to sourcing only the finest stones in the world and letting them act as the first point of inspiration for design. Newly debuted is a collection inspired by 20th-century art, Laurence Graff’s avid collecting,

Craftsmanship | Graff

and the modern swirly scribbles of Cy Twombly. A recent acquisition of a bulk lot of heart-shaped diamonds birthed a swoon-worthy upcoming collection, the Queen of Hearts, featuring, among other stunning pieces, a necklace made of interlocking heart shapes. As he points to renderings on the wall, I imagine I must look like a hearteyed emoji. As we descend into the workshop, it becomes apparent that not only do Graff’s jewels sparkle with extraordinary brilliance, so do its people. “We began here 60 years ago, and we still have that same passion today,” beams Raymond Graff. “Pride in what we do is everything. We put love into every piece.” Copies of the drawings from the design room are taken down to the workshop, where they act as a map for the craftspeople tasked with setting the stones. The Graff production workshop is comprised of distinct rooms, each with its own mission and team armed with a unique set of skills and tools to expertly process the gems, and bring the initial sketches to life. In the diamond mounting room, metal takes form. Craftspeople smash, hammer and stretch the metal into the shape of the original drawing, forming the mount. The contradiction between process and product is absolute: What starts with the heavy pounding of metal culminates in the finest, most delicate jewelry in the world. Next, in the tooling room, antique tools support heavier metal shaping and wire-drawing. This respect for and inclusion of tradition is apparent throughout the atelier—everything appears to be treated as sacred.

Tradition is a hallmark of the Graff pro- opposite page The duction process. In the gentle hum of these emerald and diamond rooms, grandfather craftsmen work along- gecko brooch. this page A designer side their children and grandchildren, illustrates a set of jewelpassing down what has become an almost encrusted earrings. tribal knowledge, as precious as the gemstones with which they work. Graff has apprenticeship programs to develop its talent pipeline and support the incomparable expertise its products demand. Raymond Graff stops to point out a gecko brooch under the care of an apprentice at work, its entire body articulating like a living gecko clad in a diamond encrusted tuxedo with emerald eyes. He holds it up to my shoulder, as though it has leapt from a magical tree. “I’d like to see this worn on the shoulder for the evening,” he muses. In the setting room, a cooker melts away the cement used to set diamonds and gems at the end of the process. It is here that I learn Graff distills its own water. There is purity at every possible point in the process. The technology room merges the future with tradition. Every gem is engraved with the Graff logo by laser. I marvel as a technician works on a stone, and as the laser etches the letters G-R-A-F-F, we watch the process on a screen. “How big is it?” I ask. “Three carats,” the technician responds. “Only three carats!” Raymond Graff scoffs, smiling. In this room computer-aided design systems produce 3-D printed models of even the most intricate pieces, allowing designers EXPERIENCE

To tour the Graff atelier is to witness the marriage of tradition and innovation, a quest for perfection.

EXPERIENCE

Craftsmanship | Graff

to test and validate their work prior to production—a kind of jewelry test kitchen. Many of the designs I have just seen live here in rainbow colors of plastic, their detail still every bit as astounding as it might be in crayon, metal or stone. Another remarkable sight is the presence of an onsite hallmarking facility. This partnership was the constructive solution to a cumbersome step in Graff’s supply chain due to hallmarking requirements in the United Kingdom. To streamline, Graff opened its doors and integrated further, partnering with and opening an onsite Goldsmiths’ Company Assay Office for the hallmarking of precious metals. In the final room, the polishing room, a 17-year-old apprentice is starting his first day at Graff. He is the son of a seasoned employee. When asked if he is enjoying the work, he nods quietly and

enthusiastically. It is here that final pieces opposite page A stone is must be fully polished and made to shine. set in the center of a new With laser-sharp focus and gentle preci- diamond necklace. this page Graff’s master sion, the apprentice polishes a diamond craftspeople use tools that ring, a process that requires multiple have remained unaltered stages and compounds. A single piece can for hundreds of years. be polished a hundred times before it is ready to be unveiled. As the doors behind me close, I don’t want the experience to be over. I close my eyes, and see diamonds. To tour the Graff atelier is to witness the marriage of tradition and innovation, a quest for perfection fueled by a passion as profound as the depths from which the diamonds are born. And maybe that’s the secret: Perhaps these gems shine so brightly because they are loved so deeply. EXPERIENCE

THE LURE OF

LISBON

Traditional Portuguese fare is being reinterpreted with an innovative spirit thanks to a new generation of talented chefs. By Karen Ashbee

EXPERIENCE

Then it’s on to our equally delicious entrees: salt cod and brown crab, perfectly grilled turbot with wild mushrooms, and a braised mullet that could not have been more rich and juicy.

t wasn’t luck that led us to Pesca for our third outstanding culinary experience of the day. Our dining companion Diogo Correia (or ‘Didi’ to his friends) is the creator and owner of Lisbon Foodie Walks, offering carefully curated tours of Lisbon’s chef-owned restaurants. Correia first came to this calling in 2006, after he left Lisbon for London where he sampled countless local dishes amplified by international influences. Returning home in 2013, just as Lisbon’s economy was rebounding, Correia became motivated to champion his country’s own evolving food scene and Lisbon Foodie Walks was born. Correia’s itineraries are based on his client’s desires, gleaned from a detailed questionnaire. Whether it be a day of discovering local eateries serving traditional classics or crafting a bespoke gastro tour, the in-demand guide has the inside track on the rising stars as well as new and noteworthy establishments. “When I started the business, I was chasing the chefs and their publicity teams,” recalls Correia. “But now they call me, and I am out most nights at a restaurant opening, an event, a tasting, or sampling a new menu at a well-known favorite spot.”

“THE RHYTHM OF OUR DAY REVOLVES AROUND MEALTIMES. WE CATCH UP WITH FAMILY, SOCIALIZE WITH FRIENDS AND DO BUSINESS AT THE TABLE.” —

PHOTO: DANIEL HAUG

Diogo Correia

The Praça do Comércio, located on the banks of the Tagus River, is the largest of Lisbon’s many plazas.

EXPERIENCE

Travel | Lisbon

s we navigate the steep cobblestoned hill up to Príncipe Real, Lisbon’s picturesque shopping neighborhood, I begin to wonder: Do we press on and have that third lunch? Or do we save it for another day? The question is moot, as we’re already here. Our guide Diogo has led us to our third restaurant of the day, Pesca, where Portuguese-born chef Diogo Noronha welcomes us at the bar. With 50 seats, the majority of them outside, the narrow space has a neighborly feel to it, comfortable without being confined. Noronha ushers us through the dining room, vinyl playing on a nearby turntable, and into the restaurant’s lush garden where we find our seats. Relaxing in the sun over a glass of Brut Blanc de Blancs sparkling wine from Portugal’s Luis Pato, the Thomas Keller-trained chef explains to us his philosophy of cooking. “The combination of flavors that inspire me are Atlantic Mediterranean,” he says, “but I often introduce an element or technique that I’ve learned from my past travels, other gastronomic cultures or even my knowledge of macrobiotic, vegetarian or vegan diets.” We see the full range of his talents as we are greeted with a visually stunning squid tartar with pickled egg yolk and Granny Smith apple, an unctuous deep-fried breaded oyster, and classically paired grilled scallops with Iberian pancetta.

EXPERIENCE

“LISBON CAN NOW BE CONSIDERED A WORLD CAPITAL OF GASTRONOMY.” —

José Avillez The second lunch of our tour is a tapas feast at Michelin-star chef José Avillez’s Bairro do Avillez. With a total of 13 restaurants in Portugal, Avillez’s creative cuisine and prolific output has put Lisbon firmly on the culinary map. Open just over a year, Bairro do Avillez houses five restaurants under one roof, including Taberna where we meet. With its wooden chairs, tiled walls, and a deli up front, the restaurant has kept the feel of a casual neighborhood tasca but the food is far from simple. Plates of paper-thin slices of salty black and pink ham, a moist tuna steak that melts in the mouth and a brilliantly sweet and spicy char-grilled giant prawn all reference Avillez’s mastery. The chef arrives to refill our glasses and we discover that the wine, a crisp vino branco, comes from his own winery. “Lisbon can now be considered a world capital of gastronomy,” explains Avillez. “We’ve got everything to make this happen; tradition, good products, unique flavors and growing visibility of the Portuguese chefs modernizing classic dishes.”

PHOTO: PAULO BARATA (BAIRRO DO AVILLEZ)

ur day began at noon in the riverside district of Cais do Sodré at O Watt, the latest venture from globe-trotting chef Kiko Martins (who also operates the massively popular A Cevicheria , known for its delicious ceviche). Over the restaurant’s signature cocktail, a refreshing concoction of gin, ginger and coriander named the Ampere d’O Watt, Martins explains how he traveled the world in 2010. “I visited over 20 countries, stayed with total strangers and learned to cook their cuisine. When I returned to Portugal I was excited to experiment with what I had learned. I wanted to experience a healthier way of eating using no sugar, salt or frying.” True to his word, lunch is a series of dishes where every course is raw, steamed or grilled, allowing the ingredients to shine. A tasty starter of tuna poke is a delicate creation while the succulent grilled octopus is moist and tasty. Finely minced cauliflower and mushrooms topped with a truffle egg yolk tastes so good that even those who avoid vegetables will ask for seconds. We walk off our meal by exploring a busy network of food halls at the nearby Time Out Market, where many of Portugal’s chefs—such as Henrique Sá Pessoa of the Michelin-starred Alma—have satellite stalls. In the heart of nearby neighborhood Chiado, I insist on picking up a souvenir. Correia points out Cerâmicas na Linha, where traditional Portuguese pottery is sold by weight. I opt for the simple white side plates hand-painted with sardines in a deep blue. Salt cod may be the Portuguese national dish but the lowly sardine is celebrated annually on June 13 during the Feast of St. Anthony. “Sardines have sustained us for many years,” explains Correia. “They are plentiful, easy to cook, and inexpensive, so we honor them with a festival.”

Travel | Lisbon

opposite page

The dining room at José Avillez’s Bairro do Avillez.

this page , clockwise from top Ceramic plates from the Cerâmicas na

PHOTOS: COURTESY OF CERAMICAS NA LINHA • NUNO CORREIA (ALMA)

Linha; a delicious dish from the Michelin-starred Alma; chef Henrique Sá Pessoa of Alma puts the final touches onto a plate.

EXPERIENCE

LOOKING TO VISIT LISBON? Bombardier’s Learjet 75 aircraft can fly you directly to the city from Keflavik, Iceland, while the Challenger 350 jet can connect Lisbon and Gander, Newfoundland. As for the Global 7500 aircraft, it can travel to Lisbon nonstop from Singapore.* * Under certain operating conditions.

EXPERIENCE

Chef Kiko Martins of O Watt also owns A Cevicheria, where locals and tourists alike queue up for hours for his celebrated ceviches.

above and left

Once again, the wines, such as the Vieira de Sousa Grande Reserva 2013 from the Douro region, are exceptional, with balanced flavors, poise and character. And after the last course the mystery of the keys is solved when our server deposits a locked box on our table and motions toward it. One key opens it, revealing the bill. Leaving the restaurant, I recall a comment Correia had made earlier about the importance of dining in Portugal: “The rhythm of our day revolves around mealtimes. We catch up with family, socialize with friends and do business at the table. Preserving our culinary traditions is important but there is so much diversity in our cooking now without sacrificing Portuguese flavors. Portuguese cuisine is a lot more sophisticated than it used to be.” The Lisbon culinary scene is exploding, and the world is taking notice.

PHOTOS: FRANCISCO RIVOTTI (INTERIOR) • YOANNA FINAUD (PLATE)

couldn’t believe that after a full day of dining I was feeling even slightly peckish, but following a restorative sip of Taylor Fladgate’s Single Harvest Vintage Tawny Port 1968 in our cozy hotel lobby bar, we headed out for dinner. After driving past the impressive Basílica da Estrela, with its ornate blend of baroque and neoclassical architecture, the simple black and white interior of Michelin-starred Loco seems almost stark in comparison. Contrary to what the name would suggest, dinner is a calm, almost meditative, yet highly entertaining affair. Servers glide effortlessly from table to table efficiently laying down plates and pouring wine while in the open kitchen a staff of accomplished chefs skillfully plate each course. Dinner starts with a little theater, as we are presented with a wooden box containing two keys. I think back to Alice in Wonderland, one of my favorite books as a child, and choose the smaller key. “All will be revealed later,” smiles our waiter. The 14- or 18-course menu is a series of “moments” featuring topflight local ingredients paired in experimental ways that reference Portuguese standards. Now and then chef Alexandre Silva, a former Top Chef winner, appears at our table to explain a particular dish such as the raw lingueirão—a razor clam ceviche. “The clams come from a small producer in Ria Formosa in the Algarve,” he says. Beverage pairings include not just regional wines but local ciders and ales.

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Enriching the Experience

From facility makeovers to personalized touches, Bombardier’s Customer Experience Team is crafting special moments for business jet owners. By Michael Stephen Johnson

EXPERIENCE

PHOTO: COURTESY OF BOMBARDIER

n the hive of activity at Bombardier Business Aircraft’s Service Center in Wichita, Kansas, Customer Experience Specialist Cristin Muscavage waits patiently on the tarmac for her customer to emerge from the hangar where his aircraft is being serviced. Muscavage is not here to discuss his aircraft though. In fact, she comes bearing gifts— for Yola, his rescue dog. She knew Yola would be joining him on this trip so she prepared a basket that included toys, a personalized collar tag, and a custom mason jar of treats that read Yola: Bombardier Dog. “When I presented the gifts to the customer, he had tears in his eyes,” she later explains. “He thanked me profusely… his wife even bought me flowers. He said this never would have happened 10 years ago.” Specialists like Muscavage are often on the receiving end of comments like this. As part of Bombardier’s burgeoning Customer Experience Team, it’s her job to augment her customers’ journey at every touchpoint. When it first formed in 2016, the Customer Experience Team was largely seen as a focal point between the customer and the back office. But as Bombardier started shifting towards developing and standardizing protocols based less on internal efficiencies and more on customer feedback, it wasn’t long before the team’s contribution became increasingly influential. “It’s one thing to receive feedback, it’s an entirely different thing to actually respond to it and ensure the customer sees and feels it during their journey with us,” says Sonia Czarski, Customer Experience Manager. “None of this would be possible without the relationships our Customer Experience Team are building—both internally and externally.”

Wingspan | Customer Experience Team

The front desk of the Bombardier Service Center in Singapore.

Feedback on the Fly

Fittingly, the first step was to make significant adjustments to the tail end of the maintenance journey: the survey. According to the Customer Experience Team, the survey was smart and lean from an internal perspective, but from the viewpoint of the customer both its length and technical limitations were proving to be pain points. In response to this, the customer survey was shortened from 17 questions to three, and a mobile-friendly version was developed for clients in transit. The survey also used to be automated, making it efficient for the company but less personalized for the customer, whereas now it’s distributed manually. Says Czarski: “This might have added some work internally, but it’s a worthy concession if it elevates the customer experience.” The Customer Experience Team also implemented a more robust survey follow-up system where they respond to all feedback, both positive and negative. “We want to

recognize and encourage positive comments as much as the negative ones,” says Christina Kearvell, Customer Experience Supervisor. “Virtually every follow-up generates a productive conversation with customers, which helps us view and categorize customer experience areas that we need to improve.”

Dressed to Impress

As part of its standardization effort, Bombardier has re-examined not only figurative customer experience areas like the survey but also literal areas like the lobbies and customer amenities at its Service Centers. Using customer feedback and historic survey data, design consultants were brought in to tie the facilities together with a branded experience that’s as seamless and sophisticated as it is familiar and comforting. Open, ergonomic and flooded with natural light, the makeovers evoke the look and feel of a luxury hotel lobby, complete

with corridors that give way to fully-stocked private offices and business centers for clients looking to get some work done while they wait for their aircraft to be serviced. “There’s a uniformity that just didn’t exist before,” says Kearvell. “From the signage to the lighting to all the decorative features—I particularly love the beautiful textured wall that’s in all our lounges now—some of these design touches are relatively understated but I love it because no matter what Service Center you’re entering around the world, you know it’s a Bombardier facility.”

Special Teams

The Customer Experience Team is made up of individuals—Customer Experience Specialists—who are naturally gifted at relationship building. “We hired them with customer service already embedded in them,” says Czarski. “They’re personable, thoughtful, and will do the impossible to EXPERIENCE

“Each of our customers has different needs and expectations, and it’s important to listen and establish what they are. For some, the idea of ‘going the extra mile’ could be as simple as spending some quality time in conversation; others might appreciate a tour of our Biggin Hill Heritage Hangar. Everyone loves seeing a Spitfire up close!” —NATALIE FLITTER London Biggin Hill Service Center

Buckle Up

“One of our customers mentioned in passing that his grandson was obsessed with the TV show Walker, Texas Ranger, so we contacted the Texas Ranger Hall of Fame and Museum and obtained some great memorabilia for him, including an authentic Texas Ranger Belt Buckle— the one worn by Chuck Norris. The customer was thrilled.” —DANIELLE PORTERFIELD Dallas Service Center

EXPERIENCE

make you feel like the center of the universe.” Now, thanks to the ever-changing nature of the role, they have become the customer experience equivalent of a Swiss Army knife: resourceful, multifaceted, and capable of rising to the occasion on a moment’s notice. According to Kearvell, the ‘specialist’ aspect of the role has never been more apparent. “It’s uniquely challenging,” she says. “To be a Customer Experience Specialist today, of course you still need to be attentive and affable for your clients, and keenly anticipate their needs, but you also need to be extremely organized, tech-savvy and system-oriented.” Today’s Customer Experience Specialists are being asked to question the status quo, challenge processes and pave the way for improved customer journeys. On any given day clockwise from top left Lights at the Hartford Service Center; the lounge at the Singapore Service Center; Customer Experience Team leaders Sonia Czarski and Christina Kearvell.

one might be required to accommodate a wide range of different touchpoints, working in tandem with the site’s General Manager: arranging surprise dinner reservations, negotiating a peculiar cabin design order, attending an internal meeting about leaner process-mapping. At Bombardier’s Service Center in Tucson, Arizona, for example, one Customer Experience Specialist put weeks into arranging a surprise off-road adventure in the Sonoran Desert for a client scheduled to visit from South Africa. She knew of his penchant for jeep tours from a story he told her about taking friends into the Kalahari Desert. Upon returning from his trek, the man couldn’t stop thanking the team for going above and beyond to make it happen. No matter the call, Bombardier’s Customer Experience Team responds with the kind of enthusiasm and earnestness that keeps both the customer journey and the processes behind the scenes in a perpetual state of progress: they are shaping the future of Bombardier’s customer experience.

PHOTOS: COURTESY OF BOMBARDIER

Reading the Room

Bombardier | Worldwide

Service Centers

AMERICAS Dallas, TX Fort Lauderdale, FL Hartford, CT Tucson, AZ Wichita, KS

ASIA PACIFIC Singapore Tianjin, China

EUROPE Berlin, Germany Biggin Hill, UK

Line Maintenance Stations EUROPE Cannes, France Linz, Austria Luton, UK Milan Linate, Italy Nice, France Olbia, Italy

Authorized Service Facilities

Over 40 Authorized Service Facilities

Customer Response Center

AMERICAS Montreal, QC

Contact our 24/7 Customer Response Center 1 866 538 1247 (North America) 1 514 855 2999 (International) ac.yul@aero.bombardier.com

Regional Support Offices

AMERICAS Dallas, TX Fort Lauderdale, FL Hartford, CT Toluca, Mexico

ASIA PACIFIC Beijing, China Hong Kong, China Mumbai, India Singapore Sydney, Australia

EUROPE Biggin Hill, UK Munich, Germany

MIDDLE EAST / AFRICA Dubai, UAE Johannesburg, South Africa

Parts + Component Repair + Overhaul Facilities AMERICAS Chicago, IL Dallas, TX Miami, FL Montreal, QC Wichita, KS

Training Facilities

AMERICAS Dallas, TX Montreal, QC

Mobile Response Team

A fleet of over 20 Mobile Response Team vehicles, worldwide

AMERICAS Atlanta, GA Bedford, NY Chicago, IL Columbus, OH Dulles, VA Miami, FL Orlando, FL Rogers, AR San Jose, CA Scottsdale, AZ Seattle, WA Teterboro, NJ Van Nuys, CA White Plains, NY

EUROPE Cannes, France (2) Linz, Austria Luton, UK (2) Milan Linate, Italy (2) Nice, France (2)

ASIA PACIFIC Hong Kong, China Narita, Japan Singapore Sydney, Australia Tianjin, China

EUROPE Frankfurt, Germany

MIDDLE EAST / AFRICA Dubai, UAE Johannesburg, South Africa EXPERIENCE

Smooth Rides

Learjet 70

Learjet 75

Challenger 350

Challenger 650

Global 5000

Global 5500

Global 6000

Global 6500

Global 7500

Global 8000

EXPERIENCE

Features • Part 25 certification • Full range with 6 passengers lat floor • F • B aseline Synthetic Vision System

Passengers Top speed Maximum range Takeoff distance Maximum operating altitude Total baggage volume

Features • Part 25 certification • Full range with 8 passengers • Flat floor • Pocket door • B aseline Synthetic Vision System

Passengers Top speed Maximum range Takeoff distance Maximum operating altitude Total baggage volume

Features • Full range with 8 passengers • Lowest-in-class direct operating costs • Steep approach certified

Passengers Top speed Maximum range Takeoff distance Maximum operating altitude Total baggage volume

Features • Fastest in-flight internet connectivity worldwide* • L owest-in-class direct operating costs • W idest-in-class cabin

Passengers Top speed Maximum range Takeoff distance Maximum operating altitude Total baggage volume

Features • Fastest in-flight internet connectivity worldwide* • Steep approach certified • S afe and unrestricted access to baggage