Welcome, we’re excited to have you join us.
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Our Pillars We group our businesses into three different pillars, which reect three different operating models. Most BGL people work for a specific business, although there are a number of roles at pillar-level as well. We also have key group functions, which are Corporate Services, Business Services, Group Finance, Group IT, Group HR and Group Communications.
Brand-Led Businesses
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Where our businesses build insurance products, ensure they meet customer needs and support people when they have queries about their policies or need to make a claim. 2
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Contents History of BGL................................................ 4 BGL Brands................................................... 9 BGL Values................................................... 18 Recognition and Having Fun......................... 21 Rewards and Benefits................................... 26 Fusion and Our Partners............................... 28 Customer Promise........................................ 30 Our Contact Centres.................................... 31 Company Standards..................................... 34
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Welcome to Fusion! We’re glad you’ve joined us! Firstly, I’d like to thank you for joining us – you’ve made an excellent choice. Fusion is a ‘people business’ and a great place to work, we look forward to seeing how you develop on your journey. I hope this will be the start of a very successful career with our business. Joining any organisation presents loads of exciting opportunities as well as things that will challenge and stretch you. 4
Some of the first are learning about our business, finding your way around and knowing the things you need to do. This booklet contains lots of useful information about BGL and the journey you are starting with Fusion. Jason Turner Director - Fusion Contact Centre Services.
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History of BGL We’re glad you’ve joined us! The BGL Group began operating in the UK in 1992. Its founder Douw Steyn’s objective was to repeat the success of the South African motor insurance company, Auto & General.
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Insurance Company grew within four years to enjoy an annual premium of £54 million.
BGL formally known as Budget was a pioneer in motor insurance, selling monthly and later annual policies, and creating the first paperless insurance environment.
In December 1997 a change in Group strategy saw the Budget Group cease underwriting and become an insurance intermediary, marketing policies underwritten by a panel of insurers. This strategic move led to immediate profit growth.
Starting with just seven executives and no existing customer base in the UK, Budget
Douw Steyn Founder of the BGL Group
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Having Fun We’re glad you’ve joined us! We take our work seriously at BGL. But we also make the most of every opportunity to have fun. Our Awards Ball is a major highlight of the calendar, and a family fun day in the summer extends the enjoyment to our employees’ invited guests, be they young or old.
Fundraising is a big source of fun for us – you can expect to take part in our Charity Dragon Boat Tournament or even a Human Dog Race at the greyhound track.
In recent years, we’ve also got involved in everything from charity quizzes to space hopper races, from snowball fighting at the HR conference to indulging in a giant 20th birthday BGL cake. 9
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