voiceoftheguest
SALES FLOOR:
The Sales Floor is the time to continue the connection with the Guest This is the time to keep the guest engaged, what does she see, what does she hear, what does she sme , how does she feel?
Are you ensuring that all of these key points are making the impression of the Guest? You will come across many new faces and several loyal guests, YOU are the brand ambassadors that she wi remember and speak to upon meeting others. Ensure that every encounter is genuine and sincere, do not let the stress of the day affect your tone or demeanor with out Guest. She had many other options to choose from and she chose you.
A few steps that you want to ensure that you nail are:
How many associates did you see in the store?
If there were other guests present in the store, were associates engaging with them?
When showing interest in an item out of arm ’ s reach, did an associate offer to retrieve the desired item for you?
Did the associate: show interest in earning the purpose of your visit or offer to set up a fitting room or you?
Did an associate compliment the items you were interested in or personally engage you? (this can be done anywhere during the visit )
Was the store neat, clean, orderly and free of debris?
During your visit, did you feel that the team genuinely connected with you and met your needs to the best of their abilities?
Partner with your Leader to read our most recent VOG shop and see how we did on the Saes Foor. What could we have done better? What would you have done differenty? How did we make her feel?
Now et’s practice, Your Leader wi demonstrate the guest experience on the sales floor on the next few guests then let’s see how you can do. The rest of your shift wi be spent on the sales floor, Your Leader will check on you reguary, please use the headset if you need assistance. We wi regroup at the end to complete a quick survey to tell us a about the guest on the sales floor.