Brand Representative 1.3

Day1 voiceoftheguest

Youhavefinishedlearningaboutwhoweare,now et’sfocusononeofourWHY’s.....theGUEST.

OurGuestisthereasonthatweareallhere,itisbecauseofherthatwehavetheSOFGfamilytobegin with.Wewanttoprovideourguestwiththebestexperienceimaginabe.Onewaythatwedothatisby listeningtoherthroughoutVoiceoftheGuestShops.

Listeningtothevoiceoftheguestisanessentialpracticeincreatingawelcomingandinclusiveenvironment, fosteringgenuineconnections,andensuringamemorableandmeaningfulexperiencefora.Everyguestbringswith themauniqueperspective,aweathofknowedge,andasetofexpectations. byactiveylisteningtotheir thoughts,desires,andconcerns,wenotonlymeettheirneedsbutalsoenrichourownunderstanding.

Guestsarethelifebloodofanycommunity,business,orgathering,andtheirvoicesarevaluabecompassesthat guideustowardimprovement.Theyofferinsightsthatcaninspireinnovation,shapeourdecisions,and eadto unparalleedgrowth Whenwe endanattentiveeartoourguests,weshowthemrespect,empathy,anda commitmenttotheirsatisfaction.

Theguest'svoiceholdsthepowertocreateasenseofbelonging,asitvalidatestheirpresenceandvaidates theirexperiences.Byhearingandacknowledgingtheirperspectives,wedemonstratethatwevauetheirinputand prioritizetheircomfortandwe-being.

Inaworldwherereationshipsandexperiencesareparamount,listeningtothevoiceoftheguestisnotjusta courtesy;it'sastrategicadvantage. tbuildstrust,loyaty,andareputationforbeingaplacewhereeveryone's voiceisheardandvaued.So,let'srecognizetheimportanceoftheguest'svoiceandmakeitanintegralpartof ourjourneytowardsexcelence,understanding,andsuccess.

Day1 voiceoftheguest

FRST MPRESSION:

Thisisthefirstimpressionthatourguestwi receiveofthebrand.shemaybeyour oyalfriend thatshopswithyoureguarybutmorethan ikelysheisnewtothebrand.Thiszonesetsthe tonefortheentireexperienceandcandeterminewhetherornotyourguestcontinueson throughoutthestore.Thiszoneisasoonethatcanbeveryoverwhelmingtotheshyassociate onthosebusierdays.Youmustensurethatyouwelcomeeveryoneinwithasincereandgenuine greetingthatwillcapturea oftheirhearts.

Afewstepsthatyouwanttoensurethatyounai are:

Didtheassociategreettheguestwithin30secondsofenteringthestore?

Didtheassociatemakeeyecontact,provideafriendygreeting,andstatetheirname?

PartnerwithyourLeadertoreadourmostrecentVOGshopandseehowwedidintheFirst Impression.

Whatcoudwehavedonebetter?Whatwoudyouhavedonedifferently?Howdidwemakeher fee?

Now et’spractice,YourLeaderwildemonstratethegreetingonthenextfewgueststhenlet’s seehowyoucando.TherestofyourshiftwillbespentintheFirst mpression,YourLeaderwill checkonyoureguary,peaseusetheheadsetifyouneedassistance.Youwillregroupatthe endtocompeteaquicksurveytotellusallabouttheguestinthefirstimpression.