ALTAR’DSTATE Store Leader
Role includes the exercise of discretion and independentjudgment
Whodoes she meet?
How do we make her feel ?
You are a member of store leadership. You lead the store by directing activities required to achieve all store goals.
Store Leaders drive excellence & provide leadership in all aspects of the store with special focus on development of staff and the guest experience including:
• Engage our guests and make their shoppingexperienceexceptional!
• OverseeGuestEngagement (Coach)
• Regularlydirects thework of store teams - both PT and FT
• Makes recommendations on hiring, promotions, and terminations of team members based on performance
• Butterfly – on the floor at alltimes
• Ensures that zones are covered at alltimes
• Fitting room experienceisexceptional – outfitting and styling
• Conduct and monitor Axonify training
• Conduct and facilitate Brand Rep, GL, and AL Training
• Develops Assistant Leaders into Store Leaders through onboarding and SMIT program
• LeadweeklymeetingswithALs
• Source and Hire all team members
• Plan and support executionprocess of floorsetsand refreshplans
• Plan,support,execution,process andmaintain windowsets
• Plan and support execution of markdowns
• Manage payroll and responsiblefor store’s financialperformance
• Responsible fordecisions regarding store operations and planning
Follow up on training and development of all Captains
Additional Notes : Opening/closing duties - various shifts during open hours
Guest Engagement Leader
Role includes the exercise of discretion and independentjudgment
Whodoes she meet ?
How do we make her feel ?
You are a member of store leadership. You lead the store by directing activities required to achieve all store goals.
Guest Engagement Leaders drive excellence & provide leadership in all aspects of the store with special focus on development of staff and the guest experienceincluding:
• Engage our guests and make their shoppingexperienceexceptional!
• Makes recommendations on hiring, promotions, and terminations of team members based on performance
• OverseeGuestEngagement (Coach)
• Mission Monday management
• Butterfly – on the floor at all timeswithzonescovered at all times
• Leadnew associateon-boarding
• Co-conduct & facilitate BR and GL training
• Co-leadfloorset & refresh strategy
• Co-lead markdown process
• Co-manage payroll & responsiblefor store’s financialperformance
• Responsible fordecisions regarding store operations and planning
Follow up on training and development of
Guest LoyaltyCaptain
Mission Monday Captain
Additional Notes : Opening/closing duties - various shifts during open hours
ALTAR’DSTATE
ALTAR’DSTATE Operations Leader
Role includes the exercise of discretion and independentjudgment
What does she need?
Washer experience smooth and easy ?
You are a member of store leadership. You lead the store by directing activities required to achieve all store goals.
Operation Leaders drive excellence & provide leadership in all aspects of the store with special focus on development of staff and the guest experience including:
• Engage our guests and make their shoppingexperienceexceptional!
• Makes recommendations on hiring, promotions, and terminations of team members based on performance
• Manageand overseescheduling
• Manage back of house organization
• Shipment management
• Leadmerchandise markdown - plan andmanage
• Supplyorders, maintenance & cleaning management
• Inventory management - damages
• Audit andmanage banking& lossprevention
• Train new associateson operationalprocesses
• Manage back room product prep process (steaming, hanging etc.)
• Co-conduct and facilitate BR and GL training
• Co-lead and executefloorset and refresh strategy
• Co-manage payroll and responsiblefor store’s financialperformance
• Responsible fordecisions regarding store operations and planning
Follow up on training and development of
Stock Captain
CashWrapCaptain
Shrink Ambassador
Markdowns Captain
Conversion & Metrics Captain
Additional Notes : Opening/closing duties - various shifts during open hours
A LTA R ’ D S TA T E
Visual Leader
Reports to SL
Role includes the exercise of discretion and independent judgment
What does she smell and hear ?
Doesthe store inspire her ?
You are a member of store leadership. You lead the store by directing activities required to achieve all store goals.
Visual Leaders drive excellence & provide leadership in all aspects of the store with special focus on development of staff and the guest experience including:
• Engage our guests and make their shopping experience visually exceptional!
• Make recommendations on hiring, promotions, and terminations of team members based on performance
• Plan, execute, and maintain floor sets & refreshes
• Plan, execute, and maintain window sets
• Lead floor sets/refresh management
• Lead seasonal décor placement
• Lead mannequin placement and design
• Lead signage development
• Lead store atmosphere – scent, music, layout
• Co-conduct and facilitate BR and GL training
• Co-manage payroll and be responsible for store's financial performance
Follow up on training and development of:
Shoe & Accessory Captain
Jewelry Captain
Gift Captain
Visual Captain
• Additional Notes : Opening/Closing duties-various shifts during open hours
A LTA R ’ D S TA T E
Merchandiser
Reports to SL
Role includes the exercise of discretion and independent judgment
What does she smell and hear ?
Doesthe store inspire her ?
You are a member of store leadership. You lead the store by directing activities required to achieve all store goals.
The merchandiser directs the merchandising, product flow, and seasonal decor to foster a beautiful environment for our guest including:
• Engage our guests and make their shopping experience visually exceptional!
• Make recommendations on hiring, promotions, and terminations of team members based on performance
• Plan, execute, and maintain seasonal floor sets & refreshes
• Plan, execute, and maintain seasonal window sets
• Lead seasonal décor placement
• Lead signage development
• Lead store atmosphere – scent, music, layout
• Assesses store business using company reporting tools to identify merchant opportunities within product placement, outfitting, and stock levels
• Daily reaction to product and presentation based off business needs
• Leads weekly maintenance of seasonal window decor
• Leads weekly window mannequin updates
• Teaches standards of product flow, merchandising and product knowledge to the team
Follow up on training and development of
Shoe & Accessory Captain
Jewelry Captain
Gift Captain
Visual Captain
• Additional Notes : Two closing shifts and two weekend shifts a month
