Ship from Store Training Updated 2.19.24
SHIPPING CARRIER UPDATES/NO UPDATES TO XSTORE
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Overview of Steps
Process to Pick and Ship Orders
• Step 1 – Print your Packing Lists
At the Shipping Station, print packing lists for open orders.
• Step 2 – Pick Your Items
Track down the items and stage them together.
• Step 3 –Reserve or Reject Items
Scan items into register. Reject the ones you don’t have.
• Step 4 – Quality Check and Ship!
Make sure you Pack with Love!
• Step 5 – FEDEX Pickup
Proper package sorting to avoid delays
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Print your Packing Lists
Do this All at Once, One at a Time OR
in Waves Step 1
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Step 1 To Print Packing Lists:
Ship from Store Menu at the bottom of the home screen to see SFS options.
From there you can:
Print all new orders expedited orders
Print a wave of 6 orders
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On the Order Worklist, select an order and click View Selected Print Packing List to print an individual packing list. 5
Items
items to put together the order!
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Pick Your
Pick out your
Step 2
Step 2 Check Off Your Picks
Pick the items and put a or an to mark whether you have ALL of the items on your printed Packing List. Be sure to check the highlighted quantity.
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Step 2
Missing Items
If you are missing any items, you reject them from the order. If you have none of the items, reject the whole order.
If you reject any items, you will need to reprint the packing list, so it is correct!
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Step 3
Reserve or Reject Items
Scan your picked items into the ship from store station to get ready to ship!
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Step 3
Pull up your first order and hit Reserve and Ship
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Reserving Items
attention to
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Step 3 Scan your Picks to Reserve Pay
Quantity! You will have to scan each individual item in to reserve the product.
Select all of the items you don’t have, then click Reject Order to reject the items you don’t have.
Reject Missing Items
Leave all items unselected to reject the entire order.
It is VERY important to reject all items you couldn’t fill. If not, your guest will NOT get those.
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Quality Check and Ship! Ship Order to Create Label! Step 4 13
Step 4 Process Package with Love!
Each order needs to be Packed with Love!
Kaitlyn
Do NOT send Packing Lists with X’s on them! If items were rejected, reprint the packing list. Go through the picks and check off each item and all quantities are correct.
Most Important: Sign It with Love at the bottom, to show your Guest you care!
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BAD GOOD
Step 4 Check your Contents
We pack our bags with care to show the Guest she matters. This needs to apply to our SFS orders too!
In your package you should have:
1. The Packing List, with all items ‘d
• Signed With Love by Shipper
2. All Items with Correct Quantities
Nothing else! No scrap, receipts, etc. Kaitlyn
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Step 4
Prepare your Package
Before weighing, pick the best packaging for the order:
1. Choose the bag or box that secures the customer’s order.
2. Be sure to use bubble wrap or other “filler” material to prevent the items from bouncing.
3. Place ALL items in the appropriate bag or box BEFORE placing it on the scale.
If everything is ready, you’re ready to print your label!
*Only use approved bags and boxes to ship customer orders
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Step 4
These are the Approved Shipping Boxes & Bags
Small Mailer Bag
Large Mailer Bag
Remember to only order these BRANDED boxes or bags for all orders.
Small Box
Medium Box
Large Box
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Step 4 Select your Package Type
Allow your screen to fully load before selecting which packaging material you will use. Then select which packaging material you used.
IT IS IMPORTANT TO SELECT THE ACTUAL PACKAGE TYPE USED TO SHIP THE ORDER.
ONLY select “Misc box” if you use a box other than your standard AS box.
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Step 4
Weigh your Package
It is important to verify the scale says 0.00 before placing the order on the scale. This allows us to get accurate weight for shipping.
Now place your package on the scale and complete your order!
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Step 4 Confirm the Weight
The scale will automatically load the weight for your package
Verify the weight on the scale matches. If it doesn’t
click Weigh Again
ONLY enter a manual weight if your scale doesn’t work. If your scale
isn’t working, ENTER 1 in the weight field and contact Help Desk BEFORE processing any additional orders.
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Step 4
NEW -FEDEX Labels
We have changed carriers so all packages will now require a FEDEX label. The guest choices for shipping are :
OVERNIGHT EXPRESS
TWO-DAY EXPRESS
GROUND ECONOMY
HOME DELIVERY
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Step 4 Collect your Label from Zebra Label Printer
Make sure your label printed.
Seal up the order and place the label on the outside of the package. Be sure not to cover up any Altar’d State branding!
Note: If your label doesn’t print, you can click Manually Ship Order’ to use a pre-printed label.
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Step 4 Sort your Package for Delivery
To ensure that the guest is receiving her package in the time-frame requested you will need to set up TWO package areas in the backroom (SIGNAGE INCLUDED WITHIN THE DOCUMENT)
OVERNIGHT & TWO-DAY EXPRESS
GROUND ECONOMY & HOME DELIVERY
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EXPRESS
OVERNIGHT & TWO-DAY
ECONOMY GROUND & HOME
Step 5 FEDEX PICKUP
ALL STORES SHOULD EXPECT TWO DAILY PICK-UPS (PLUS A DROP OFF). WEEKDAYS ONLY, NO SATURDAY DELIVERIES.
IT IS IMPERATIVE THAT THE PACKAGES ARE SEPERATED INTO THE TWO SHIPPING GROUPS FOR AN EFFICIENT PICK UP AND DELIVERY.
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