FIRST IMPRESSION
First Impression Selfless
Touch point two
Guest Experience Star
Guests often come in with something in mind. A Guest Experience Star self lessly gives of her time by paying attention to what the guest really wants! Continue to the next part of your Guest Experience Star trainingby going to building block 12!
Think about it When you say, “I’m just looking?” are you really just looking? Think about a time when you’ve done that but really wanted help. What could the associate have done to encourage you to be direct? Head back to the building block and test yourskills!
Tell us about it Now that you’ve checked out the building block training, head over to the Touch Point 2 Survey to answer the following questions. What are three things guests might do with their body language when they want your help? How would you respond to each of those things?
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First Impression Touch point two
Selfless
Guest Experience Star
Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned. How’d it go? How did you do on your challenge? What did you learn? Time to Grab a partner and show them what you learned! C omplete the 2nd part of the Try it Out Card.
I’m sure you rocked it! What was their feed back to you?
You did it! Time to move onto your next touch point!
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