Guest Experience Star First Impression

FIRST IMPRESSION

Selfless

First Impression

Touch point two

Guest Experience Star

Guests often come in with something in mind. A Guest Experience Star selflessly gives of her time by paying attention to what the guest really wants!

C ontinue to the next part of your Guest Experience Star training by going to building block 15!

Thinkaboutit

When you say,“I’m just looking?” are you really just looking? Think about a time when you’ve done that but really wanted help. What could the associate have doneto encourage you to be direct?

Head back to building block 16 and test your skills!

Tell us about it

Now that you’ve checked out the building block training, head over to the Guest Experience Star First Impression Survey to answer the following questions. What are three things guests might do with their body language when they want your help? How would you respond to each of those things?

First Impression

Touch point two Selfless Guest Experience Star

Time to find your leader. We can ’ t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned

How’dit go?

How did you do on your challenge?

What did you learn?

Time to Grab a partner to discuss your learning and show them what you learned! C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feed back to you?

You did it!

Time to move onto your next touchpoint!