SFS and BOPIS
It is easy to get wrapped up in the moment with the in-store guest. they are tangible, you get that instant gratification from their reactions throughout the process.The guest in the store is the same guest that you receive the SFS and BOPIS orders from, location should not factor in when addressing your care or urgency. Creating an exceptional experience for our guest must happen in all aspects of the business.
Always remember, the shopping experience can hold a special place in everyone’s heart for many reasons. It could be a just the moment you’ve waited for after a long week, the birthday money that is burning a hole in your pocket or the look on your loved one’s face when they receive that special gift that they have been wanting.
Let’s all think back to a time when you couldn’t wait for that order to arrive or for the notification that your order was ready for pick-up.
The morning of your birthday comes and the one thing your heart desires is not wrapped and at your door.Your mom has to break the news to you that she tried so hard, but unfortunately the store was unable to get the order to you in time.The mother’s frustration along with the your heartbreak may be what is remembered most this birthday morning, not the celebration with friends and family.You play a huge part in that !!! Remember with every SFS and BOPIS order ITIS NOT just another task on your to do list. It is someone’s joy on their birthday, the dress that is needed last minute for an afternoon wedding or the gift that you are sending to your friend as a pick me up.You have the ability to MAKE HER DAYby providing an exceptional experience and meeting her where she is.
