FIRST IMPRESSION
First Impression Excellence
Touch point two
Brand Ambassador
Once the gorgeous window draws a guest into our store, an associate is there to greet her. A Brand Ambassador uses her body language, personality, energy, and smile to give the guest an amazing experience. Continue to the next part of your Brand Ambassador trainingby going to building block 3!
Think aboutit- go to Brand Ambassador Touch Point 2 Survey Think about a time you had a shopping experience that wasan A + or a total fail. What made it so good or so bad? How did body language, personality, energy, and smile contribute to yourexperience?
Headbackto building block 3 andtestyourskills!
Tell usaboutit Now that you’ve checked out the online training, what are three things you’l do with your bodylanguage,attitude,energy,and/or smile?Give an exampleof howyou’ll do one of thosethreethings to your Leader.
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First Impression Excellence
Touch point two
Brand Ambassador
Time to find your leader. We can’tw ait for you to Try It Out! Use the Try it Out Cards and practice what you learned. How’d it go? How did you do on your challenge? What did you learn? Tell us what you learned in the First Impression Try It Out Survey! Time to Grab a partner and show them what you learned! C omplete the 2nd part of the Try it Out Card. I’m sure you rocked it! What was their feedback to you? Discus your learnings with your Leader! You did it! Time to move onto your next touch point!
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