§ Key Selling Period for us!
§ Last Year $65.4m –
16% of the year
§ Ecomm: $7.1m
§ Stores: $58.3m
§ VOG > 90: 69%
§ NPS: 79
§ Peaks will come at different times over about 5 weeks
Yellow Shading indicates a top 20 hour for the week
Hashmark indicates the top 2-hour segment for the day
Peak Coverage % is how well the yellow hours are covered
§ This month we will start to see a decrease in Customer Choices and increased depth
§ We will also start to notice increased sizing depth in XS, S. Our average 6-piece prepack (1-2-2-1) will now be a 10-piece pack (33-2-1-1).
§ Key Product Call outs
§ TOPS - Graphics +36k to LY (30k XS, S, M additional units) and Knits.
§ BOTTOMS - Skirts +11k to LY (all units are additional XS, S, M) and Soft Long Bottoms +13k to LY (LY the business was almost nonexistent)
§ INTIMATES - Business is currently +105% to LY with Inv +33% to LY, we are keeping the trending going here and bringing in the receipts to support that (Camis +17k units and Bralettes +9k units)
§ Shipment processing can’t stop, and we need to be moving at a brisk pace.
§ Give your team goals and hold them accountable.
§ If you need more hours, partner with your District Leader. (Be prepared to talk about # cartons and how many per hour your team is executing!
§ We will have back stock. Organization of your backroom is key!
§ Date your shipment as soon as it arrives
§ Keep new merchandise and replenishment merchandise separated
§ Use the highest shelves of your backroom to store props or visual elements that are not used every day – PURGE what you don’t need!
§ Replenishment must be completed daily to drive sales and keep cartons and units flowing through your back room.
§ As part of the closing process, walk the sales floor and inspect for sold down items recognizing replenish opportunities
§ When helping guests or looking for SFS orders and a size is not on the floor, take the time to replenish in the moment. Utilize radios and other teammates to support replenishment efforts.
§ Max out all jewelry spinners to get as much out on the floor as possible. It’s ok to double expose these pick me ups!
§ This is not the VASL or Merchandisers job – it is a team effort!
§ Prioritize picking SFS orders first thing in the morning
§ Minimize footsteps as much as possible
§ Print a batch of orders to pick. If there are additional associates supporting the process, split the picking and packing duties to expedite the process.
§ Use the RFID Scanners in Geiger Mode to locate tough to find items
§ Pick and pack all priority/expedited orders first. (Noted with ! on the order list).
§ Take the time to make sure the item is perfect before shipping. No ripped seams, missing buttons, make up stains, etc. Check the order queue often and process new orders as they are assigned.
§ RFID Processes
§ Accurate and complete Stock Counts nightly
§ Reserve and Damage Workflow must be completed before the Stock Count begins – if not, those will remain in inventory until after the next Stock Count
§ Proper SFS Station set up will minimize wasted time looking for needed supplies
§ Clear the clutter!
§ Table is set up with boxes on the top shelf within the dividers
§ Tape, stickers, bubble wrap, and paper on the middle bar
§ Tissue, boxes, poly mailers, innovations bags on the bottom shelf within the dividers
§ Table is set up with mouse, scanner, keyboard, monitor, scale, printer, pens, tape gun and tissue paper.
§ Trash receptacle placed near the table
§ Mail innovations bag next to the table
§ Goal will be to drive 100+ orders into stores to evaluate and review processes prior to Christmas!
§ Intentionally picking busy in store weekends so we can balance in store traffic and online traffic
§ Additional SFS hours loaded into StoreForce that will mirror Christmas.
§ We want you to learn what adjustments you need to make before Christmas!
make up day for any stores that did not/could not particpate