FIRST IMPRESSION
First Impression Inspirational
Touch point two
Operations Expert
Welcoming guests shows how much we appreciate them. An Operations Expert knows just what to say to inspire a guest by telling her about Stand out For Good and uncovering her needs! C ontinue to the next part of your Operations Expert training by going to building block 8!
Think about it Think about the last time you walked into a store you’d never visited before. Did you feel welcome? Like you were being asked too many questions? Or just ignored? How could your intro to the store have been better? Head back to building block 8 and test yourskills!
Tell us about it Head over to the Operations Expert First Impression Surveyto answer the following: Now that you’ve checked out the building block, why is a sincere greeting an important part of the guest experience? What is one thing you’d say to a guest to share info about Stand Out For Good? What’s one question you’d ask to learn more about her needs? 18
First Impression Touch point two
Inspirational
Operations Expert
Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned. How’d it go? How did you do on your challenge? What did you learn? Time to Grab a partner and show them what you learned! C omplete the 2nd part of the Try it Out Card.
I’m sure you rocked it! What was their feed back to you?
You did it! Time to move onto your next touch point!
19