Operations Expert First Impression

FIRST IMPRESSION

Inspirational

First Impression

Touch point two

Welcoming guests shows how much we appreciate them. An Operations Expert knows just what to say to inspire a guest bytelling her aboutStand out For Good and uncovering her needs!

C ontinue to the next part of your Operations Expert training by going to building block 7!

Think about it

Think about the last time you walked into a store you’d never visited before. Did you feel welcome?Like you were being asked too many questions?Or just ignored? How could your intro to the store have been better?

Head back to building block 8 and test your skills!

Tell us about it-

Head over to the Operations Expert First Impression Survey to answer the following: Now that you’ve checked out the building block, why is a sincere greeting an important part of the guest experience?

What is one thing you’d sayto a guest to share info about Stand Out For Good?

What’s one question you’d ask to learn more about her needs?

Operations Expert

First Impression

Touch

Timeto find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned.

How’d it go?

How did you do on your challenge?

What did you learn?

Timeto Grab a partner and show them what you learned!

C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feed back to you?

You did it!

Time to move onto your next touchpoint!