QUICK REFERENCE GUIDE
ONBOARDING/TRAINING
LOCATION/ISSUE
INFO
VIEW APPLICATIONS
WORKDAY
RECRUITING DASHBOARD VIEW OPEN REQUISITIONS
ONBOARDING PAPERWORK
WORKDAY ASSOCIATE INBOX
SENT IN TWO PHASES
STORE WIFI (1)
GUEST
PASSWORD: 12345678
STORE WIFI (2)
AS Training
PASSWORD: StoreTraining!
ALARM CODES, OKTA ACCESS
HELP DESK
(865) 288-7700 X1127
TRAINING
LOCATION/ISSUE
INFO
WORKDAY
ASSISTANCE WITH: COURSE ENROLLMENT STATUS REPORTS, PCI COMPLIANCE FOR AUDITS
TRAINING@ALTARDSTATE.COM
NEW SL TSL ASSIGNMENT
WEEK 1 & 2 TSL ARRANGEMENT
TRAINING@ALTARDSTATE.COM
PEOPLE
ISSUE
CONTACT INFO
EMPLOYEE RELATIONS
ASSOCIATE CONCERNS
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
BENEFITS
INSURANCE, LEAVE OF ABSENCE (FMLA), 401K, QUALIFYING LIFE EVENT
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
PAYROLL
MISSING HOURS, INCORRECT PAY, DIRECT DEPOSIT ISSUES, EXPENSE REIMBURSEMENT, W-2 ASSISTANCE
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
BACKGROUND CHECKS
ASSISTANCE AND VERIFICATION
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
WORKDAY
ASSISTANCE WITH: REQUISITIONS, TRANSFERS, PROMOTION/DEMOTION, PAY CHANGE, ACCESS, NAME CHANGE, I-9/ E-VERIFY SUPPORT, PASSWORD RESETS
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
STOREFORCE HOURS CORRECTION
MISSING OR INCORRECT HOURS POST PROCESSING
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
SABBATICAL REQUEST
SUBMIT FORM
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
ACCOMMODATION REQUESTS
MEDICAL, RELIGIOUS, OTHER
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
PERFORMANCE MANAGEMENT ASSISTANCE
CORRECTIVE ACTIONS, IDP, PIP
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
PEOPLE RELATED POLICY QUESTION
PAID TIME OFF RELATED QUESTIONS
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
INCIDENT REPORTING
GUEST AND ASSOCIATE INCIDENTS
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
PAYROLL
WHERE
INFO
PAYROLL ISSUES/CONCERNS
PEOPLEDEVELOPMENT@ALTARDSTATE.COM
EMAIL WITH QUESTIONS/ISSUES
VERIFY PAYROLL
PROCESSED IN STOREFORCE T&A
DUE EVERY SUNDAY BY 12PM
CLOCK IN/OUT
STOREFORCE
ON THE REGISTER OR BACK OFFICE
VOLUNTEER HOURS
CODE AS “COMMUNITY SERVICE” IN STOREFORCE
4 HOURS A MONTH PROVIDED - EMAIL FORM TO GIVEBACK@ALTARDSTATE.COM
BRAND REP NEW HIRE
CODE AS “TRAINING” IN STOREFORCE
5 HOURS/(DM APPROVAL)
GL NEW HIRE
CODE AS “TRAINING” IN STOREFORCE
20 HOURS (DM APPROVAL)
ASL NEW HIRE
CODE AS “TRAINING” IN STOREFORCE
20 HOURS FOR ASL + 20 HOURS FOR TRAINER (DM APPROVAL)
PTO DAYS
CODE AS “VACATION” IN STOREFORCE
2 WEEKS PTO STARTS TO ACCRUE AFTER 30 DAYS
PAID WELLNESS
CODE AS “PAID WELLNESS” IN STOREFORCE
MUST BE USED IN 4 HOUR INCREMENTS
COMP DAYS
CODE AS “COMP” IN STOREFORCE
BIRTHDAY AND PEAK HOLIDAYS
COMMUNICATION/REPORTS
WHERE
INFO
STORE MANAGER EMAIL
GOOGLE/GMAIL
HELP DESK
STORE EMAIL
GOOGLE/ GMAIL
HELP DESK
DAILY COMMUNICATIONS
AT-A-GLANCE IN STOREFORCE
OPERATIONS COMMUNICATION
HANGERS
LOADED IN MILO-NEWS FEED
INFO ON NEW PRODUCTS, BIG IDEAS & ADDITIONAL PRODUCT KNOWLEDGE
OPERATIONS CALENDAR
MILO
UPDATED WEEKLY-OPS TASKS, VISUAL TASKS, EVENTS
DAILY SALES REPORT (DSR)
EMAILED AT 6AM EST
SALES REPORT CONTAINING: DAILY, WEEKLY, MONTHLY, QUARTERLY, YEARLY, R12
HOURLY SALES REPORT (HSR)
EMAILED 11 MIN PAST THE HOUR
HOURLY READ FOR THE COMPANY
WEEKLY STOCK AND SALES REPORT (WSSR)
EMAILED WEEKLY ON SUNDAYS
SELL THROUGH BY DEPARTMENT REPORTREGULAR, CLEARANCE, ALL DEPARTMENTS
MAINTENANCE/SERVICE
WHERE
INFO
MAINTENANCE REQUESTS
STORESUPPORT@ALTARDSTATE.COM
NON-CRITICAL ISSUES
EMERGENCY REQUESTS
CONTACT YOUR DM & STORE SUPPORT
PLUMBING, HEAT/AIR, ELECTRICITY
MARKDOWNS
WHERE
INFO
MARKDOWNS
FILE SENT VIA EMAIL THE DAY OF
PRINT FILE, SCAN, USE STORE PORTAL FOR GUIDANCE, 95% COMPLIANCE
MARKDOWN SCAN REPORT
EMAILED THE MORNING AFTER
% OF MARKDOWNS/ ITEMS MISSED
REMARKS
COMMUNICATION SENT THE DAY OF
UTILIZE THE STORE PORTAL
SUPPLIES
WHERE
INFO
OFFICE/CLEANING SUPPLIES
AMAZON BUSINESS
PASSWORD: Store____!
BAG/TISSUE ORDER
USE THE SKU SHEET, SCAN OUT THROUGH THE REGISTER
SCAN OUT WHEN YOU EMPTY A BOX
SOFG SUPPLY ORDER
GOOGLE FORM OR SUPPLIES@ALTARDSTATE.COM
DUE ON MONDAY- ALL SOFG SPECIFIC SUPPLIES
FREE SHIPPING CODES
GUESTSERVICES@ALTARDSTATE.COM
TO USE WHEN ORDERING ITEMS ONLINE FOR GUESTS
SUPPLIES
WHERE
INFO
LIGHTBULBS
WWW.CAPITOLLIGHT.COM
USE ASSIGNED USERNAME
FORMS/ DOCUMENTS TO USE
WHERE
INFO
OPENING/CLOSING CHECKLIST
LOCATED IN MILO
USE DURING OPENING/CLOSING
DEPOSIT LOG
LOCATED IN MILO
FILL OUT NIGHTLY, WHEN MAKING DEPOSITS & TO VERIFY BANK RECEIPTS
PETTY CASH LOG
LOCATED IN MILO
COUNT PETTY CASH AT OPEN AND CLOSE
PAID IN/OUT LOG
LOCATED IN MILO
TRACK PAID IN/OUT ITEMS AND ATTACH RECEIPTS
LOSS PREVENTION AUDIT
LOCATED IN MILO
SUBMIT A SELF AUDIT MONTHLY TO THE DL BY WEEK 2 OF THE MONTH
WEEKLY LEADERSHIP AGENDA
LOCATED ON MILO
FILL OUT TO PREPARE WEEKLY FOR THE MONDAY MEETING
DOR WALK-THROUGH
LOCATED IN MILO
ASLS WILL FILL OUT PRIOR TO THE WEEKLY MEETING
STOREFORCE REPORTS
WHERE
INFO
SEGMENT ACCOUNTABILITY
STOREFORCE-REPORTING
TRACKS BOD SEGMENTS
DAY OF WEEK SUMMARY
STOREFORCE-REPORTING
DAILY BREAKDOWN OF THE PREVIOUS WEEK
PEAK TRAFFIC REPORT
STOREFORCE-REPORTING
TOP 10 SEGMENTS OF BUSINESS
MISSED OPPORTUNITY
STOREFORCE-REPORTING
MISSED OPPORTUNITY BASED ON LOWER CONVERSION DAYS TO CALCULATE MONEY LEFT ON THE TABLE
DAILY SALES TOTAL REPORT
BACK OFFICE-REPORTS-SALES REPORTS-DAILY SALES TOTAL REPORT
PRINT NIGHTLY AND ATTACH TO YOUR CLOSING PAPERWORK
SALES BY DEPARTMENT REPORT
BACK OFFICE-REPORTS-SALES REPORTS-SALES BY DEPARTMENT REPORT
PRINT NIGHTLY AND ATTACH TO YOUR CLOSING PAPERWORK
RETURNS/DISCOUNT/HOLD
WHERE
INFO
RETURN POLICY
WE TAKE BACK EVERYTHING
DO WHAT IS RIGHT FOR THE GUEST
EXCHANGE
ALWAYS OFFER THE SAME DEAL, IF PURCHASED ON A BOGO EXCHANGE AS A BOGO
DO WHAT IS RIGHT FOR THE GUEST
DAMAGED ITEM DISCOUNT
MANAGERS DISCRETION
15% OFF FOR ITEMS THAT ARE STILL WEARABLE AND ARE AN EASY FIX IE. BUTTON, CLASP, LOOSE STRINGS
MILITARY DISCOUNT
MUST SHOW MILITARY ID
15% OFF
EMPLOYEE DISCOUNT
MEMBER OF MANAGEMENT MUST RING
60% OFF OF ONE PURCHASE WITHIN THE FIRST 30 DAYS, AFTER THAT 50% OFF OF ALL WEARABLES/30% OFF OF ALL GIFT/HOME DECOR
GUEST HOLDS
GUEST CAN PUT ITEMS ON HOLD
WE HOLD ALL FULL PRICE ITEMS FOR 24 HOURS AND CLEARANCE UNTIL THE END OF THE DAY. REMEMBER, ALWAYS DO WHAT IS RIGHT FOR THE GUEST IF AN EXTENSION IS NEEDED
EMPLOYEE HOLDS
EMPLOYEES CAN OUT ITEMS ON HOLD
ITEMS CAN BE PUT ON HOLD UNTIL THE END OF THE SHIFT
SCHEDULING
WHERE
INFO
STOREFORCE
https://sf-altardstate.mobi/storeforce/
TO WRITE SCHEDULE/REVIEW STATS
STOREFORCE LOG-IN
USERNAME: EMPLOYEE ID TEMP PASSWORD: StandOut!
IF YOUR ID IS 4 NUMBERS, PLACE 2 ZEROS IN FRONT OF IT
STOREFORCE STORE LOG-IN
USER NAME: Store____ PASSWORD: Store____
EXAMPLE: Store229
EMPLOYEE SELF SERVICE QR CODE
MANAGER TO ACCESS-SCHEDULING-EMPLOYEE SELF SERVICE- SHOW QR CODE
MUST SCAN QR CODE TO ENABLE APP TO SHOW THE CORRECT LOCATION