Weeks 1 & 2 On-boarding
DayNotes:3 Shift Team Foundations ASL DIVISION OF RESPONSIBILITIES DOR WALK-THRU PEOPLE PLANNING HEALTHCHECKGPTW Team Captains CAPTAINS LIST CAPTAINS DESCRIPTIONS Day 1 Shift WELCOME VIDEO/CORE VALUES BRAND CULTURE & HOW TO BLOOM 10 PRINCIPLES OF A GREAT LEADER 5 KEYS TO SUCCESS INVERTED PYRAMID MISSION MONDAY/ COPRODELI THE 3 COMPANY GOALS GUEST RULES Expectations and Responsibilities STORE LEADER DOR STORE LEADER COMPETENCIES IN ADDITION TO THE TRAINING AGENDA, EACH DAY TRAIN THE OPENING THE STORE OR CLOSING THE STORE PROCEDURES & ROUTINES AT END OF EVERY DAY SIT DOWN AND TAKE 15 MINUTES TO WRAP UP THE DAY AND LOOK AT THE AGENDA FOR THE NEXT DAY. Day 4 Shift Ship from Store, BOPIS, RFID Safety Training & Loss Prevention Stockroom and Markdowns STOCKROOM ORGANIZATION STOCK PROCESSING MARKDOWN SCANNER REFERENCE STORE PORTAL Product Handling DAMAGES-SHIPMENT, PRODUCT & TRANSFERS-RTVHAZARDOUS & JOB OUT OPERATIONS CALENDAR Week One Schedule Trainer - Training Store Leader Day 5 Shift Associate Evaluations and Performance Form INDIVIDUAL DEVELOPMENT PLANS PERFORMANCE IMPROVEMENT PLAN DISCIPLINARY ACTION FORM STATUS CHANGE FORM INCIDENT REPORTING Week Ending Date ____ Axonify set up and Certifications TIMEKEEPING PRINCIPLES AXONIFY REGISTRATION Brand and Culture Alignment Day 2 Shift SDAT-A-GLANCEASHBOARDCHEDULING Guest Engagement BREVIEWJJOURNAL-WINDOWOURNAL-FIRSTIMPRESSIONMYSTERYSHOPECOMINGABOD/HOD Guest Engagement ON-BOARDING BOOKLET: FITTING ROOM Zoom With DL and VDL WELCOME/ MEET & GREET Leadership Meeting LEADER MEETING AGENDA DOR WALK-THRU Zoom With Human Resources I-9 EVERIFYCOMPLETIONANDADP TRAINING ICIMSBENEFITSBASICS Milo LOG IN & BASICS SYSTEMS MANGEMENT Storeforce BOD/HOD-1/2 HOUR TRAINER BOD/HOD-1/2 HOUR LEARNER OBSERVATION FORM Knowledge Check & Wrap Up PROCESS FROM BEGINNING TO END IMPORTANCE OF ACCURACY TIME FRAMES FOR COMPLETION LP GUIDE LP AUDIT-TIME FRAMES COMPLETE AN AUDIT Leader Operations WEEKLY TO-DO LIST WHO TO CONTACT AND WHEN STORE TO STORE DIALING BACKROOM BOARDS BORROW POLICY PETTY CASH PAID *CALLDEPOSITIN/OUTLOGHELPDESK TO RECEIVE ALARM CODE* Zoom Meeting With Vicki Whited SUPPLY -BAGS-DISTRIBUTION-CAPITOL-AMAZONORDERINGLIGHTINGCENTER&TISSUE
AGENDA :00:30:00 :30 :00 :30 :00:30:00:30:00:30:00:30:00:30:00:30:00 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 1 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Zoom meeting with DL and VDL WELCOME/MEET & GREET Lunch 2 Hours 2 Hours Brand and Culture Alignment WELCOME ONBOARDINVIDEOGBOOKLET:BRAND/CULTURE&HOW TO BLOOM 10 PRINCIPLES OF A GREAT LEADER Expectations and Responsibilities STORE LEADER DOR (ONLY SL) STORE LEADER COMPETENCIES 1 Hour Brand and Culture Alignment 5 KEYS TO SUCCESS INVERTED PYRAMID MISSION MONDAY/COPRODELI THE 3 COMPANY GOALS GUEST RULES 21HoursHour Review and Recap 1Hour Axonify Set-Up & CertificationsTIMEKEEPING PRINCIPLES AXONIFY REGISTRATION Leadership Meeting
AGENDA :00:30:00 :30 :00 :30 :00:30:00:30:00:30:00:30:00:30:00:30:00 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK PLACE BUTTERFLY OBSERVATIONS BEHIND THIS PAGE. RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 2 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Lunch 2 Hours 1 Hour 1 Hour 1 2HourHours Zoom training with Human ResourcesI-9 EVERIFYCOMPLETIONANDADP TRAINING ICIMSBENEFITSBASICS 1 Hour Milo SYSTEMS MANAGEMENT-BASICS STORESEARCHSUPPORT-LOG A TICKET/CHAT Storeforce Basics ADASHBOARDTAGLANCE & TASKS REPORTING Guest Engagement ON BOARDING BOOK-WINDOWS ON BOARDING BOOK-FIRST IMPRESSION Storeforce Scheduling EMPLOYEE AVAILABILITYQUALIFICATIONSANDREQUESTS OFF EMPLOYEE PRINTINGTIMEPOSTINGSCHEDULESCHEDULERECOMMENDEDRECORDSCOVERAGEGENERATOREDITSOFTHESCHEDULEANDATTENDANCEOFSCHEDULEAND GANNT 1 Hour Guest Engagement BOD/HOD-SEGMENT ACCOUNTABILITY 30 MINUTE-TRAINER 30 MINUTE- LEARNER
AGENDA :00:30:00 :30 :00 :30 :00:30:00:30:00:30:00:30:00:30:00:30:00 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK PLACE BUTTERFLY OBSERVATIONS BEHIND THIS PAGE. RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 3 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Lunch ½ Hour 3 Hours 1 Hour 1 Hour 1.5 Hours 1 Hour Guest Engagement ONBOARDING BOOKLET: SANCTUARY REVIEW MYSTERY SHOP Team Foundations ASL DIVISION OF RESPONSIBILITIES DOR PEOPLEWALKTHROUGHSPLANNING GPTWHEALTHCHECK Team Captains CAPTAINS LIST CAPTAIN DESCRIPTIONS Register Training ONBOARDING BOOKLET: LAST IMPRESSION *USE CASHIER TRAINING CHECKLIST* CASHWRAP SET UP CASHIER RESPONSIBILITIES WHO & WHEN BASED ON COVERAGE CASHIER BASICS REVIEW MYSTERY SHOP MANAGEMENT FUNCTIONS KNOWLEDGE CHECK QUESTION AND ANSWER 1 Hour Guest Engagement BUTTERFLY/HEROPRACTICE 30 MINUTE-TRAINER 30 MINUTE-LEARNER (OBSERVATION FORM)
AGENDA :00:30:00 :30 :00 :30 :00:30:00:30:00:30:00:30:00:30:00:30:00 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 4 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Lunch 1Hour 1 Hour 1 ½ Hour 3 Hours 1 Hour Product Handling DAMAGED SHIPMENTS AND PRODUCT HAZARDOUS DAMAGE LOG TRANSFERS-RTV & JOB OUT OPERATIONS CALENDAR Opening and Closing Procedures OPEN AND CLOSE ARMING/DISARMINGCHECKLISTSTOREALARM GUIDE SHIP FROM STORE B.O.P.I.S.R.F.I.D. Safety Training Loss Prevention LP OVERVIEW AND GUIDE LP BOARD LP AUDIT EXAMPLE Stockroom and Markdowns STOCKROOM ORGANIZATION GUIDE STOCK MARKDOWNPROCESSINGSCANNER REFERENCE STORE PORTAL 1.5 Hours Loss Prevention (Cont.) LP AUDIT-MONTHLY SELF, QUARTERLY DL, SEMI-ANNUAL LP AUDITOR COMPLETE AN AUDIT
AGENDA :00:30:00 :30 :00 :30 :00:30:00:30:00:30:00:30:00:30:00:30:00 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 5 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI 1 Hour 1/2Hour 2.5Hours End of Week Recap EXPLAIN TRAINING GOING FORWARD SET UP THE NEW LEADER FOR SUCCESS 1Hour Leader Operations SL WEEKLY LEADER TO-DO LIST WHO TO CONTACT AND WHEN STORE TO STORE DIALING BACKROOM BOARDS BORROW POLICY PETTY CASH LOG DEPOSIT LOG PAID IN/OUT *CALLMAINTENANCELOGPOLICYHELPDESKFORALARM CODE* Associate Evaluations and Performance Forms INDEPENDENT DEVELOPMENT PLAN PERFORMANCE IMPROVEMENT PLANS DISCIPLINARY ACTION FORM STATUS CHANGE FORM INCIDENT REPORTING 2 Hours Zoom Meeting With Vicki Whited SUPPLYAMAZONORDERINGCAPITOLLIGHTINGDISTRIBUTIONCENTERBAGS&TISSUE Lunch *TSL- SEND TRAINING RECAP TO DL/VDL*
Now go around the circle and have everyone share what they drew on their poster. The DL and the new SL go last. The new SL can even open it up for any questions they would like to ask.
Thank them for attending and for sharing. That’s it!
Week Two Sunday New Store Leader Meet and Greet
Hosts
A home baked snack for everyone to share or store bought that looks home made and some drinks.
Wrap it up
Get to know them
After Close Seat everyone in a circle and then give each person a poster board and some markers. Include the DL and the new SL. Everyone will draw 3 things on the poster board that represent themselves. What they love, care about or what is truly important to them.
After everyone has had a turn to present, the new SL will close the meet and greet.
Why?
Most times the new SL shows up to the new store and it can take up to a month to get to know the associates and they are running fast and furious and have little time to get to know them on a personal level. Taking the time to meet with them shows that the new SL cares to get to know them and find out about them and also gives them a chance to get to know the new SL.
District Leaders and New Store Leader
Attendees
All Assistant Store Leaders, Guest Leads and Brand Reps. Bring
Day 9 Shift Visual Mastery COMPANY DIRECTIVE /OPERATIONS CALENDAR PLANNING & SCHEDULING A FLOORSET PULLINGMAPPINGA SAMPLE RACK/SORTING SUBMITTINGLIGHTING PICTURES Final Thoughts Knowlege Check REVIEW THE KEY POINTS PREPARE FOR THE WEEKEND In-Depth Feedback SET UP TB'S FOR THE FOLLOWING WEEK AMANDA PRATT- MONDAY VP'S - TUESDAY Day 8 Shift Visual Mastery VISUAL OVERVIEW W.S.S.R PRODUCTDEFINITIONSLEVERAGEMERCHANDISEANALYSISW.S.S.R.RECAP-ARULAPENETRATIONREPORT(HEAT MAP) TOP SELLERS REPORT WHITE BOARD Q &A Product Training PERSONALITY CHART PRODUCT WALK-THRU KEY ITEMS 4 LIGHTINGVISUALPILLARSSTANDARDS District Leader District Leader Visual District Leader Week Two Schedule Trainers - DL , VDL & ASL's Week Ending Date ____ Day 7 Shift Guest Loyalty-ASL traininer LOYALTY FOR HER GUEST LOYALTY INFO WHEN AND HOW TO CALL STAND OUT REWARDS Visual District Leader Building Wallscapes & Tables OLDER STORE FORMAT NEWER STORE FORMAT FIXTURE FURNITUREPLACEMENTPERPERSONALITY Windows HOW TO READ THE DIRECTIVE INVENTORY SUPPLY CHECKLIST PREP/SUPPLY STAGING TELLING THE STORY WINDOW DISGARD/KEEP/SELL Day 10 Shift Put Your Skills to Work Visual District Leader PRACTICE IN ALL ZONES FIRST LASTFITTINGSALESIMPRESSIONFLOORROOMIMPRESSION Observe & Coach BOD/HOD OBSERVATION OBSERVE AS A MYSTERY SHOPPER COACH TO THE BEHAVIORS Reflect & Recap WHAT IS WORKING WELL? WHERE CAN YOU MAKE A DIFFERENCE? Homework BE PREPARED TO DISCUSS IN YOUR TB'S YOUR NEEDS AND WANTS FOR TEH BUSINESS. Day 6 Shift Intro to the Leader in Training Program TRAINING PATH AND MILESTONES 5 P's Interviewing and Recruiting INTERVIEW GUIDE GROUP INTERVIEW TOOLS MALL MEET AND GREET Open Practice-guest engagement teamBOD/HOD LEADER OBSERVATION FREE SUPERVISED FLOOR TIME Q &A Leadership Meeting Reporting HOW TO READ REORTS MARKDOWN COMPLIANCE P & L ALIVIA'SREFERENCEWORLD- ARULA LEVERAGE CALCULATOR SALES EQUATION ForecastingIcims CREATE A REQUISITION REVIEW APPLICANTS GALLUP SURVEY- HOW TO REVIEW OFFER/ HIRE Knowledge Check
AGENDA :00:30:00 :30 :00 :30 :00:30:00:30:00:30:00:30:00:30:00:30:00 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 6 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Lunch 2 Hours 1 Hour 2 Hours 2 Hours 1/2 Hour Interviewing and RecruitingINTERVIEW GUIDE GROUP INTERVIEWING TOOLS RECRUITING TOOLS MALL MEET AND GREET Reporting HOW TO READ REPORTS MARKDOWN COMPLIANCE P&L REFERENCE ALIVIA'S SALESLEVERAGEWORLD-ARULACALCULATOREQUATION Forecasting PLANNING FOR YOUR FUTURE WEIGHTMETRICSOF EACH KPI ICIMS CREATE A REQUISITION REVIEW GALLUP-HOWREJECT/ACCEPTAPPLICATIONSTOREVIEW CORRECTLY OFFER/ HIRE 1.5 Hours Knowledge Check
AGENDA :00 :00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK PLACE BUTTERFLY OBSERVATIONS BEHIND THIS PAGE. RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 7 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Leadership Meeting FACILITATE THE USING LEADER GUIDE ENSURE LEADERSHIP PARTICIPATION ALIGNMENT WITH 3 COMPANY GOALS Guest Loyalty LOYALTY FOR HER GUEST LOYALTY INFO WHEN AND HOW TO CALL STAND OUT REWARDS Lunch 1 Hour 2 Hours Introduction to the Leader in Training Program TRAINING 5MILESTONESPROGRAMP'S 1 Hour 2Hours Open Practice BOD/HOD LEADER OBSERVATION FREE SUPERVISED FLOOR TIME 1 Hour 2 Hours Q & A DISTRICT DUES DISTRICT AND COMPANY EXPECTATIONS 30.60.90 GOALS
AGENDA :00 :00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK PLACE OBSERVATIONS BEHIND THIS PAGE. RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 8 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Lunch 1 Hour 3 Hours Visual Mastery Metrics VISUAL PRODUCTW.S.S.R.W.S.S.R.OVERVIEWDEFINITIONSRECAP-ARULALEVERAGEMERCHANDISEANALYSISPENETRATIONREPORT(HEAT MAP) TOP SELLERS REPORT WHITE BOARD 1 Hour Q &A Product Training PERSONALITY CHART PRODUCT WALK-THRU KEY ITEMS 4 LIGHTINGVISUALPILLARSSTANDARDS 4 Hours
AGENDA :00 :00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 9 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI Lunch 1 Hour 3 Hours 1 Hour Visual Mastery COMPANY PLANNINGOPERATIONSDIRECTIVECALENDAR&SCHEDULING A FLOORSET PULLINGMAPPINGA SAMPLE RACK/SORTING SUBMITTINGCOLORSTANDARDSSTORYPICTURES Building Wallscapes & Tables OLDER STORE FORMAT NEW STORE FORMAT FIXTURE FURNITUREPLACEMENTPERPERSONALITY 1 Hour Windows HOW TO READ THE DIRECTIVE INVENTORY SUPPLY CHECKLIST PREP/ SUPPLY STAGING TELLING THE STORY WINDOW DISGARD/KEEP/SELL 1 Hour Knowledge Check 1 Hour Feedback
AGENDA :00 :00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30:00:30 NOTES ALLOW AT LEAST 30 MINUTES FOR MEAL BREAK RECORD ANY HOMEWORK TIME HERE ___________ PREPARATION FOR NEXT DAY Day 10 (Circle Shift) OPEN MID CLOSE (Circle day) SAT SUN MON TUE WED THUR FRI 4 Hours 1 Hour Put Your Skills to Work PRACTICE IN ALL ZONES FIRST LASTFITTINGSALESIMPRESSIONFLOORROOMIMPRESSION Observe and Coach BOD/HOD OBSERVATION OBSERVE AS A MYSTERY SHOPPER COACH TO THE BEHAVIORS In-Depth Feedback FEEDBACK AND EVALUATION FOR THE LEARNER 1 Hour 2 Hours 1 Hour Reflect & Recap WHAT IS WORKING WELL WHERE CAN YOU MAKE A DIFFERENCE Lunch 1 Hour