QUICK REFERENCE GUIDE
ONBOARDING/TRAINING
ONBOARDING
wy/standoutforgood/login.htmld?
PAYROLL WHERE INFO
PAYROLL ISSUES/CONCERNS PEOPLEDEVELOPMENT@ALTARDSTATE.COM
EMAIL WITH QUESTIONS/ISSUES
VERIFY PAYROLL PROCESSED IN STOREFORCE T&A DUE EVERY SUNDAY BY 10AM
CLOCK IN/OUT STOREFORCE ON THE REGISTER OR BACK OFFICE
VOLUNTEER HOURS CODE AS “COMMUNITY SERVICE” IN STOREFORCE
4 HOURS A MONTH PROVIDED - EMAIL FORM TO GIVEBACK@ALTARDSTATE.COM
BRAND REP NEW HIRE CODE AS “TRAINING” IN STOREFORCE 20 HOURS/(DM APPROVAL)
GL NEW HIRE CODE AS “TRAINING” IN STOREFORCE 20 HOURS + 20 HOURS FOR TRAINER (DM APPROVAL)
ASL NEW HIRE CODE AS “TRAINING” IN STOREFORCE 40 HOURS FOR ASL + 20 HOURS FOR TRAINER (DM APPROVAL)
PTO DAYS CODE AS “VACATION” IN STOREFORCE
2 WEEKS PTO STARTS TO ACCRUE AFTER 30 DAYS
PAID WELLNESS CODE AS “PAID WELLNESS” IN STOREFORCE MUST BE USED IN 4 HOUR INCREMENTS
COMP DAYS CODE AS “COMP” IN STOREFORCE BIRTHDAY AND PEAK HOLIDAYS
COMMUNICATION/REPORTS WHERE INFO
STORE MANAGER EMAIL GOOGLE/GMAIL
HELP DESK CAN ASSIST WITH SET UP
STORE EMAIL GOOGLE/ GMAIL HELP DESK CAN ASSIST WITH PASSWORD
DAILY COMMUNICATIONS AT-A-GLANCE IN STOREFORCE OPERATIONS COMMUNICATION
HANGERS LOADED IN MILO-NEWS FEED INFO ON NEW PRODUCTS, BIG IDEAS & ADDITIONAL PRODUCT KNOWLEDGE
OPERATIONS CALENDAR
DAILY SALES REPORT (DSR)
HOURLY SALES REPORT (HSR)
WEEKLY STOCK AND SALES REPORT (WSSR)
MILO
EMAILED AT 6AM EST
EMAILED 11 MIN PAST THE HOUR
UPDATED WEEKLY-OPS TASKS, VISUAL TASKS, EVENTS
SALES REPORT CONTAINING: DAILY, WEEKLY, MONTHLY, QUARTERLY, YEARLY, R12
HOURLY READ FOR THE COMPANY
EMAILED WEEKLY ON SUNDAYS SELL THROUGH BY DEPARTMENT REPORT- REGULAR, CLEARANCE, ALL DEPARTMENTS
MAINTENANCE/SERVICE WHERE INFO
MAINTENANCE REQUESTS STOREMAINTENANCE@ALTARDSTATE.COM
NON-CRITICAL ISSUES
EMERGENCY REQUESTS CONTACT YOUR DM PLUMBING, HEAT/AIR, ELECTRICITY
MARKDOWNS WHERE INFO
MARKDOWNS FILE SENT VIA EMAIL THE DAY OF PRINT FILE, SCAN, USE STORE PORTAL FOR GUIDANCE, 95% COMPLIANCE
MARKDOWN SCAN REPORT
EMAILED THE MORNING AFTER % OF MARKDOWNS/ ITEMS MISSED
REMARKS COMMUNICATION SENT THE SAY OF UTILIZE THE STORE PORTAL SUPPLIES WHERE INFO
OFFICE/CLEANING SUPPLIES
AMAZON BUSINESS PASSWORD: Store____!
BAG/TISSUE ORDER USE THE SKU SHEET, SCAN OUT THROUGH THE REGISTER
SOFG SUPPLY ORDER GOOGLE FORM OR SUPPLIES@ALTARDSTATE.COM
FREE SHIPPING CODES
GUESTSERVICES@ALTARDSTATE.COM
SCAN OUT WHEN YOU EMPTY A BOX
DUE ON MONDAY- ALL SOFG SPECIFIC SUPPLIES
TO USE WHEN ORDERING ITEMS ONLINE FOR GUESTS
SUPPLIES WHERE INFO
LIGHTBULBS
EMERGENCY MAIL INNOVATIONS SUPPLIES
WWW.CAPITOLLIGHT.COM USE ASSIGNED USERNAME
TRAFFIC@ALTARDSTATE.COM USE ONLY IN EMERGENCY SITUATIONS
FORMS/ DOCUMENTS TO USE WHERE INFO
OPENING/CLOSING CHECKLIST LOCATED IN MILO USE DURING OPENING/CLOSING
DEPOSIT LOG
PETTY CASH LOG
PAID IN/OUT LOG
LOSS PREVENTION AUDIT
WEEKLY LEADERSHIP AGENDA
DOR WALK-THROUGH
LOCATED IN MILO FILL OUT NIGHTLY, WHEN MAKING DEPOSITS & TO VERIFY BANK RECEIPTS
LOCATED IN MILO COUNT PETTY CASH AT OPEN AND CLOSE
LOCATED IN MILO TRACK PAID IN/OUT ITEMS AND ATTACH RECEIPTS
LOCATED IN MILO SUBMIT A SELF AUDIT MONTHLY TO THE DL BY WEEK 2 OF THE MONTH
LOCATED ON MILO FILL OUT TO PREPARE WEEKLY FOR THE MONDAY MEETING
LOCATED IN MILO
ASLS WILL FILL OUT PRIOR TO THE WEEKLY MEETING
REPORTS TO WHERE INFO
SEGMENT ACCOUNTABILITY
DAY OF WEEK SUMMARY
PEAK TRAFFIC REPORT
MISSED OPPORTUNITY
STOREFORCE-REPORTING
TRACKS BOD SEGMENTS
STOREFORCE-REPORTING DAILY BREAKDOWN OF THE PREVIOUS WEEK
STOREFORCE-REPORTING TOP 10 SEGMENTS OF BUSINESS
STOREFORCE-REPORTING
DAILY SALES TOTAL REPORT BACK OFFICE-REPORTS-SALES
REPORTS-DAILY SALES TOTAL REPORT
SALES BY DEPARTMENT REPORT BACK OFFICE-REPORTS-SALES
REPORTS-SALES BY DEPARTMENT REPORT
MISSED OPPORTUNITY BASED ON LOWER CONVERSION DAYS TO CALCULATE MONEY LEFT ON THE TABLE
PRINT NIGHTLY AND ATTACH TO YOUR CLOSING PAPERWORK
PRINT NIGHTLY AND ATTACH TO YOUR CLOSING PAPERWORK
RETURN POLICY WE TAKE BACK EVERYTHING
EXCHANGE ALWAYS OFFER THE SAME DEAL, IF PURCHASED ON A BOGO EXCHANGE AS A BOGO
DAMAGED ITEM DISCOUNT MANAGERS DISCRETION
DO WHAT IS RIGHT FOR THE GUEST
DO WHAT IS RIGHT FOR THE GUEST
15% OFF FOR ITEMS THAT ARE STILL WEARABLE AND ARE AN EASY FIX IE. BUTTON, CLASP, LOOSE STRINGS
MILITARY DISCOUNT MUST SHOW MILITARY ID
EMPLOYEE DISCOUNT MEMBER OF MANAGEMENT MUST RING
15% OFF
60% OFF OF ONE PURCHASE WITHIN THE FIRST 30 DAYS, AFTER THAT 50% OFF OF ALL WEARABLES/30% OFF OF ALL GIFT/HOME DECOR
GUEST HOLDS GUEST CAN PUT ITEMS ON HOLD WE HOLD ALL FULL PRICE ITEMS FOR 24 HOURS AND CLEARANCE UNTIL THE END OF THE DAY. REMEMBER, ALWAYS DO WHAT IS RIGHT FOR THE GUEST IF AN EXTENSION IS NEEDED
EMPLOYEE HOLDS EMPLOYEES CAN OUT ITEMS ON HOLD ITEMS CAN BE PUT ON HOLD UNTIL THE END OF THE SHIFT
SCHEDULING WHERE INFO
StoreForce
StoreForce LOG IN
StoreForce STORE LOG IN
EMPLOYEE SELF SERVICE QR CODE
https://sf-altardstate.mobi/storeforce/ TO WRITE SCHEDULE/REVIEW STATS
USERNAME: EMPLOYEE ID
TEMP PASSWORD: StandOut!
USER NAME: Store____
PASSWORD: Store____
MANAGER TO ACCESS-SCHEDULING-EMPLOYEE SELF SERVICE- SHOW QR CODE
IF YOUR ID IS 4 NUMBERS, PLACE 2 ZEROS IN FRONT OF IT
EXAMPLE: Store229
MUST SCAN QR CODE TO ENABLE APP TO SHOW THE CORRECT LOCATION