FREEING POTENTIAL
olive–vfm.com
….providing strategic and pragmatic solutions to maximize clients’ resources and Return On Investment.
OUR VISION We are committed to freeing potential from within our clients’ investments through the design and delivery of bespoke facility management solutions.We maximize business needs by empowering companies with considered, calculated and proven facilities management strategies and services which optimise the value from their built environment.
OUR MISSION As pioneers within the GCC, we create facilities management solutions within the following sectors: Mini-city, Education, Healthcare, Technology, Retail, Government, Life Sciences, Airports, Finance, Arenas/Convention Centers, Industrial, Media/Communications Our depth of expertise means we have the capability to constantly adapt and diversify our services, bespoke to our clients’ individual needs. Throughout the process, we place a great importance on recognizing initiatives that protect and minimize the impact on the environment.
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COMPANY OVERVIEW
ABOUT US
OUR PARTNERS
Olive-vfm is a leading facilities management solutions provider within the region. From our head office in Bahrain and UAE branch, we design, implement and deliver facilities management solutions for commercial, retail, residential, government, healthcare, education and major development sectors.
ATYAF Providing 21st Century Integrated Communications Technology services, Atyaf offers high grade fibre optic networks and multi-play services. Integrating advanced voice communications, internet access, video entertainment, security and surveillance for many of our projects, Atyaf are a valuable Olive-vfm partner.
Through a strategic alliance with the world’s largest facilities management, real estate and sustainability provider, Johnson Controls, we work together to deliver global best in class solutions to the industry. Offering commercial models aligned to clients’ needs, our dedicated team is equipped with extensive and varied expertise so that we can go the extra mile. Specialists in the areas of fixed price contracts, strategic savings plans, risk and reward incentives through to shared /co-investment and venture arrangements. We consistently look for new avenues where we can leverage value from our facilities management solutions. At Olive-vfm we take pride in working with our customers at every stage of a project’s lifecycle,from project inception, design through to implementation and ultimate delivery of facilities management solutions. Our value is born from a deep rooted ability to help our customers become more cost and time efficient. In doing so, we help ensure that their property returns are maximised through the use of global best practice technologies, systems, processes and resources. Our existing client portfolio includes such high profile development projects as Durrat Al Bahrain, Al Areen Desert Resort and Spa, Marina West, Manara Developments, EMAAR Burj Dubai, and Sorouh Abu Dhabi. Current expansion plans under way include new office openings in Jordan and Kuwait. We are also extending our services, with our new mobile solutions product, offering our clients practical service delivery across our facilities and operations offerings.
JOHNSON CONTROLS Johnson Controls, the world’s largest facilities management and real estate service provider, works with us to assemble a unique spectrum of solutions for developers: Global Workplace Solutions: Plan, create and manage the workplace… facilities management, property management, real estate, project management Building Management Systems: Metasys, Building Wifi Solutions, Technology Contracting Integrated HVAC Systems: Residential, Office, Specialist and District Cooling Solutions Security and Fire Safety Solutions: Integrated security systems technology Technical Building Services: World’s largest mobile technical services team Energy Efficiency and Sustainability: Renewable energy solutions, energy performance contracting through to LEED certification and performance technology
FUTURE GROWTH NEW OFFICES IN KUWAIT & JORDAN Our future vision is to grow within the Middle East and North African region. As part of this growth strategy, we will be opening offices in Kuwait and Jordan over the next few months.Our new branches will deliver our full range of services to major developers, corporate clients and property owners. MOBILE UNIT Over the next few months, Olive-vfm will mobilize their new mobile facilities management solution in Bahrain serving the Residential, Retail and Office sector. Specifically for developers and offering
a substantial commercial return, we have designed an innovative operating model for this new service. If you are a developer, in need of occupier services and would like to realize the commercial potential in your project, contact us today to discuss how this new venture can help you. ENERGY SERVICES OFFERING Utilizing our partners’ expertise and Olive-vfm’s on-the-ground knowledge, we have assembled a core competency in energy performance contracting, LEED certification and renewable energy solutions. We will introduce these solutions to our key target markets over the next 12 months.
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SERVICES
At Olive-vfm, it is essential that we adapt to our clients’ diverse portfolios and needs, whilst keeping the essential fundamentals of facilities management alive. All of our services are robust yet flexible, proven yet innovative, fast-paced yet thorough and fall into three main categories: Facilities Management Consultancy Facilities Management Operations Infrastructure Co-Investment
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CONSULTING
COMMITTED AND EXPERIENCED TEAMS DEDICATED TO YOUR BUSINESS SUCCESS... Designing a new development gives rise to a significant number of challenges. Delivering a development which is an operational success can only be achieved by having a dedicated team of facilities management experts on board. At Olive-vfm we design facilities management solutions which help our clients to attract high yield occupiers and purchasers through innovative service design. We always aim to optimize the lifecycle and performance of assets, ensuring a smooth and efficient delivery of services from inception. If you are a property developer planning a new project or wish to improve operations on a current development, you could benefit from the following: • Intelligent operational design from experts, ensuring that your development can operate efficiently at a competitive service cost • Advice on the most cost effective and efficient service delivery solution for your development • Landlord approach versus owner’s association set-up • Experienced and clear guidance in managing your assets in order to maximize their life cycle • Analysis and implementation of the service charge for occupants • Inclusion of critical operational standands within the Sales Purchase Agreement and Master Community Declaration
• Effective management of the transition of new occupiers into their property and overseeing their specific needs such as testing and commissioning, Master Community Declaration compliance and occupier services • Establishment and implementation of the services and utilities needed for the development • Thorough assessment of revenue streams that could offer a return for the developer and incentives for potential occupiers • Identification of systems, processes, people and technologies needed • Development and deployment of these systems and processes Bringing invaluable benefits to your development, at Olive-vfm we always strive to leverage value through facilities management by: • Reducing our clients’ expenditure while increasing accountability and the ability to audit • Enable clients to increase their customer focus, enhance their reputation and implement efficient management controls
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CONSULTING
DURRAT AL BAHRAIN THE BRIEF • 20 km2, Estimated 80,000 Residents, 2000 island villas across 11 islands, Hotels and Recreational Facilities, Urban Central Business District, 18 hole Championship Golf Course, Marina and Retail Districts • FM Consultancy and FM Interim Management CHALLENGES • New development - operational structure, policies, processes and delivery methodology • A need to create and develop a delivery team • Construction interface required to manage the handover of villas • Technical challenges pertaining to technology (ERP), utilities (Irrigation Lake, Sewerage Treatment Plant, Reverse Osmosis Plant), Technical Interface Office (TIO) SOLUTIONS • Deployment of our development consulting package to support the FM operation setup
THE BURJ DUBAI • The approach included the service management of the entire Resort City operation including the initial secondment of the CEO and Head of Facilities RESULTS • Created Master Community Declaration Document • Delivered Resort business plan, budgets and organizational structure • Completed operational design review • Developed residential handover process • Completed community security risk assessment and threat analysis • Developed operational processes and EHS systems • Mobilized operational team and managed villa handover process • Lead FM services delivery team for the resort • Established and implemented the client’s Resort City management organization (Durrat Resort Management)
FM Consultancy and set-up management for 80,000 residents and multiple facilities across 11 islands.
THE BRIEF The Burj Dubai offers residential, commercial, retail, hotel, recreation and entertainment facilities. Our brief included the facilities and property management consultancy taking the concept design through from construction to operations. CHALLENGES • Developing and implementation of an FM Strategy and deployment methodology for The Burj Dubai • Consolidation of designs and systems into an integrated operational platform from which to deliver • Balancing service and luxury with costs in developing the operational budget and tenant service charge • Developing the utility billing strategy for residents and tenants • Storage space strategy for staff facilities, parking and Back of House Operations for the Hotel, Business Units, Residents and Burj Dubai Management and Operations • Managing the transition process and handover from construction through to operations
SOLUTIONS • Facilities and Property Management interface on site from day one • Provided FM participation in the review of all designs • Oversee and development of ICT infrastructure, systems and support services • Developed and prepared templates and processes for construction completion documentation • Brand Management including brand guidelines, staff uniforms (by Armani) and branded collateral • Preparation of all RFP’s for service vendors and assisted in the procurement of services • Operational KPI’s in place including monitoring systems for operators and specialist services • Property manuals in place for residents, operators, vendors and hoteliers
Facilities and Property Management Consultancy for an iconic, world renowned development
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CONSULTING
SOROUH ABU DHABI THE BRIEF Sorouh Real Estate is one of the largest real estate developers in the Middle East based in Abu Dhabi developing mixed use developments with more than $19 billion (USD) under development. Olive-vfm’s role was to advise the Developer on the facilities management and operational implications post construction. This has involved reviewing the overall design from concept through to handover with a particular emphasis on operational issues associated with the future FM service delivery. This work was carried out in conjunction with the implementation and establishment of an internal FM delivery arm within Sorouh Real Estate.
AL AREEN DEVELOPMENT BAHRAIN CHALLENGES Olive-vfm’s challenge was to review and evaluate the architectural design process in order to find sustainable solutions. Cost comparisons relating to the development budget had to be considered at each stage of the design process so that a balance was found between future operational efficiencies whilst not affecting the overall development cost. SOLUTIONS A holistic facilities management service delivery solution was created through continuous input with architects and the technical design team. This has resulted in service delivery efficiencies for the Developer and true optimization of the operational delivery from management to service provision.
THE BRIEF • $1.3 billion (USD) development across 2 million m2 • Banyan Tree Desert Spa and Resort, The ”Lost Paradise of Dilmun” Water Park, Sarab Al Areen, Domina Prestige Al Areen, Al Waha Resort, Downtown Al Areen, Al Areen Medical Centre, Oryx Hills, Sunset Hills and Al Areen Homes • Olive-vfm engaged as FM planning and mobilization consultant – forming a joint venture for ongoing service delivery. CHALLENGES • New development – design phase interface structures and processes • Construction interface including main utilities and infrastructure • Technical delivery pertaining to (Sewerage Treatment Plant, Reverse Osmosis Plant, Genset operation) SOLUTIONS • Deployed our development consultancy package
FM Consultancy for a $19 billion (USD) development
• Implanted dedicated resources into the delivery organization to manage the “design-FM” interface • Development of a joint venture framework for future operation • Self performed Genset operation and provided electricity to the Resort • Co-investment and operation of Reverse Osmosis plant RESULTS • Advisory on the master infrastructure, cluster development & FM Masterplan • Transition team to handle Cluster Developer’s occupation schemes • Master Community Declaration including rules/regulations • Ramp up operational administration organization and service delivery team • Developed the operational policies and procedures for the resort • JV formed for the ongoing management role
FM Planning, Consultancy and Operations across a 2 million m2, luxury development
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FACILITIES
IMPLEMENTING SUCCESS FROM THE CORE OF YOUR BUSINESS... Do you need more time to concentrate on your company’s top line objectives? Are any of the following activities a part of your business that requires specialist attention? • • • • • • •
Strategic Property Planning Transaction Management Facilities Management Asset Management Lease Administration Workplace Management Project / Construction Management
Then why not consider outsourcing these activities to Olive-vfm? As a developer you need to operate at a strategic level to maximize sales, reduce vacancy rates and provide a high level of service. As a strategic partner of Olive-vfm, you will have the freedom to concentrate on your company’s fundamental objectives. Meanwhile, our team
of experts will seamlessly manage all of your operational services, enhancing bottom line efficiency and profitability. By outsourcing your operations to Olive-vfm, we can help you: • Improve your company focus • Gain access to our world class capabilities and industry knowledge • Deploy the benefits of our service design • Share risks with Olive-vfm • Free your internal resources for other purposes • Reduce or control your operating costs • Make capital funds available • Make a cash infusion • Provide much needed resources that are not available internally • Manage an activity that is out of your control
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FACILITIES
INVESTMENT GATEWAY BAHRAIN THE BRIEF • Light industrial business park – 600,000 m2 • Provision of FM consultancy and future operational services CHALLENGES • Developer desire to maximize potential revenue streams from future operations • Use FM delivery model to enhance plot/ unit sales • Open tender process initially
MARINA WEST SOLUTIONS • Phase 1: Investment Gateway Bahrain; future phases will include other Manara Developments • Olive-vfm would inject resources into the relationship under a profit sharing scheme • In progress – FM consultancy phase commenced, due to go live in 2013
Provision of FM Consultancy and Operations for 600,00 m2 business park..
THE BRIEF • 10 residential towers, one hotel & marina development • 350,000 m2 gross internal area • Design the FM solution and operate for the next 5 years CHALLENGES • Identification of a robust service charge model for the entire development • Creation of a service solution using global best practice • Requirement for a concession style facilities management offering
SOLUTIONS • Offered a deferred FM Design cost modelrecovered from the operations cost unique approach within the industry • Two Phase approach: FM Design phase used for service charge modeling and tendering of supply chain contracts; FM Operations phase will deliver the services • Work has just commenced… go live mid 2010
Design of FM solution for 10 tower hotel and residential marina development
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INFRASTRUCTURE
DEVELOPING STRATEGIC PARTNERSHIPS TO IMPROVE YOUR FUNCTIONALITY… As a developer in a challenging marketplace, you will know that designing and implementing the right basic infrastructure for all projects is essential. The capital outlay of effective infrastructure systems can, however, be a drain on the developer’s overall budget.
solution for your development and manage the service on your behalf.
At Olive-vfm we offer co-investment support to help with our clients’ infrastructure requirements, advising on and developing investment agreements, bespoke to each project’s needs. In being the intermediary between your company and specialist suppliers or vendors, we can find the best
• • • • •
We always meet with our clients at a very early stage to identify opportunities where Olive-vfm can add value in the investment of utilities in the following areas: Sewerage Treatment Plant Reverse Osmosis Plant Power Generation District Cooling Renewables: Biomass, Digester Gas, Landfill Gas, Geothermal, Photovoltaics, Solar Thermal, Wind
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INFRASTRUCTURE
AL AREEN DEVELOPMENT POWER GENERATION
AL AREEN DEVELOPMENT RO PLANT
THE BRIEF • To provide interim power over the next 3-5 years until the local authority main supply is installed. • Electricity delivered to the development i.e. Banyan Tree Hotel, Dilmun Water Park, Site Office, RO Plant
• Each generator can deliver 1.6 mW each on maximum demand – currently running at 80% capacity • Provide operations and maintenance service • Manage customer billing based on diesel consumption and maintenance costs
CHALLENGES • Capacity challenge – we had to carefully manage the system load • Need to carefully track, monitor and predict future load for planning purposes • Genset must be on line whilst minimizing any outages
RESULTS • Critical power provision for the occupiers • Minimized down time using load shedding • Hold critical spares on site to reduce maintenance time • Service delivered until local authority main supply provided
THE BRIEF • 2000 cubic meters of potable water for the Banyan Tree and Water Park • Delivered under a concession – funded by Olive-vfm • Mobilized services November 2007 CHALLENGES • The capacity planning for current and future demand • Rejection water disposal solution – first deep well injection in Bahrain • Had to be careful to control the water quality SOLUTIONS • Built in ability to increase capacity 1000 cubic meters
SOLUTIONS • Contractor installed 9 generators (Caterpillar 3516 and 3512’s)
Supply of Temporary power electricity to the Al Areen development, specifically Banyan Tree Hotel and Dilmun Water Park
• Supply is from 3 bore wells linking to aquifer C (140m deep) • Water pumped from the well is passed to the Reverse Osmosis Plant and filtered through semi-permeable membrane • Water is chemically treated and degasified RESULTS • Delivered on time, on cost under a concession arrangement • Water quality is of an international standard for potable water – laboratory report prepared each month to evidence quality • Cost of water is much cheaper than bulk water delivery by tanker
Water supply to Al Areen development, delivered under a Olive-vfm concession
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CONTACT US
With our head office in Bahrain, a local office in Dubai and new openings in Jordan and Kuwait, we are continuing to expand across the GCC. 1. Olive VFM Bahrain | 2. Olive VFM Dubai | 3. Olive VFM Kuwait | 4. Olive VFM Jordan
OLIVE VFM BAHRAIN P.O Box 18465 Kingdom of Bahrain Tel: +973 17587578 Fax: +973 17583483
OLIVE VFM DUBAI P.O. Box 126065 Dubai U.A.E. Tel: +971 43343403 Fax: +971 43343450
To find out how Olive VFM can work with you and free the potential within your business please visit us at www.olive-vfm.com or call +973 17587578.