Open Door Autumn 2015

Stirling Council Autumn 2015

Open Door New build up-date

This edition New flats at Killin

• Connecting communities • Filling the skills gap • Universal Credit is here • New repairs appointment system

Tenant Led Inspection Report

New flats at Balfron

Stirling Council is continuing to add to its existing housing stock, either buying properties direct from developers or building their own houses.

There are 12 properties at Wallace Crescent in Plean which are due to be completed in October. They comprise of 6 x 1 bedroom cottage flats, 2 x 2 bedroom cottage flats, 2 x 2 bedroom bungalows and 2 x 3 bedroom semi detached houses.

There are several other developments currently on site, which are due to be completed during this financial year (2015/16), including: 10 properties at Main Street and Burns Terrace, Cowie; 1 wheelchairaccessible bungalow in Drymen; 6 bungalows at Cultenhove Crescent, St Ninians; 4x1-bed bungalows at Edward Avenue, Riverside; 8 properties at Norrieston Glebe, Thornhill; and 8 cottage flats at the site of the former Riverside Pool in Stirling. Cllr Violet Weir said “the new house building programme continues to deliver on our commitment to increase the supply of affordable housing and will provide high quality accommodation to our tenants for many years to come”. The development of 5 properties, including 1 wheelchair-accessible property, at Firs Crescent, Bannockburn, has recently started on site.

The first phase of a 20-unit development at Highland Gate, Kildean and 5 units at Polmaise Farm, Cambusbarron, are on site and due to be completed in this financial year. Both of these will be purchased directly from the developers.

With the end of the Right to Buy on 1st of August 2016, our programme of new builds will result in an ongoing increase in our total housing stock.

We are happy to report that the latest Tenant Led Inspection Report on New Builds has been presented to the Housing Advisory Group (group comprising of tenants, council officers and Elected Members). The findings and recommendations made by the group are now available on the Stirling Council website, under the tenant participation section . If you would like to see a copy of the report, please contact meldrume@ stirling.gov.uk.

We are always looking for new Tenant Inspectors: you can gain transferable employment skills and help improve the service you receive. If you have some spare time and want to learn new skills then please get in touch with the Stirling Tenants Project on 01786 237 661 or email meldrume@ stirling.gov.uk

Filling the Skills Gap Property Services maintains its apprentice levels at 10% of its total craft and manual work force. Currently there are 12 apprentices across the craft trades, joiners, electricians, plumbers and plasters.

Since 2012, the Council has been working with high schools across Stirling to allocate 4-weekly work placements to pupils throughout the school calendar. The schools select the pupils who will benefit from this work experience. The project is overseen and co-ordinated by Gateway work experiences.

Property Services also take in some 16-years-old school pupils who work within the service for 2 days per week and attend school for the remainder of the week, for up to six months. This experience has an extremely positive effect on the pupils, with many returning to school with a very positive attitude.

Property Services also offers work experience to people who are paying to qualify as a trade’s person, e.g. gas engineer. Currently we have one Italian lady who is currently gaining work experience for her portfolio in order to become fully qualified as a gas engineer.

Finally some existing employees who want to learn a different trade are taken on as Adult apprentices. Before they are taken on the service identifies if there will be a future demand for these trades, based on projected work program. Currently there is one adult apprentice who was a driver/labourer who is learning to become a brick layer.

Create 2015 The Create 2015 programme offered local young people, P7 and older, the opportunity to take part in lots of different learning and development opportunities.The 2015 programme has proven to be the most popular yet with approximately 840 attendances over the course of the summer. Young people were able to access lots of different activities including music, creative arts, drama, swimming, archery, football, inflatable’s, cooking and issue-based workshops, all free of charge. All participants were given the opportunity to complete a Dynamic Youth Award to recognise their participation and achievement.

For more information about Create including details of the October Create (14/10/15 at St Modans High School from 1-4.30pm) please visit the Youth Services website at www.services4youth.com

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Have your Say The existing Tenant Participation Strategy is currently under review. A working group has been set up comprising of TPAS, Stirling Council and tenants. A survey has been electronically sent out to those tenants who have provided us with an email address. Only a handful of tenants have responded so far.

It is vital that we know what your views are regarding future tenant involvement opportunities. The new strategy needs to be relevant to tenants and be focused on how we can place tenants at the heart of service improvement. We need to understand how services are used, what your priorities are and what role we can play in ensuring tenants are given various opportunities. The survey is now on the website at http://my.stirling.gov.uk/services/housing/councilhousing/council-housing-tenant-participation?theme=MyStirling. There are 2 chances to win a ÂŁ25 supermarket voucher of your choice.

So please complete the survey online. Alternatively if you want the survey posted to you, please contact the Stirling Tenants Project on 01786 237 661 or email meldrume@stirling.gov.uk

Need a Hand?

RVSP Forth Valley Handy Person Service The Handy Person Service offers older people, those with disabilities or those unable presently to do things for themselves, support with minor jobs such as rewiring plugs, hanging curtains and unblocking sinks. The service is free for eligible people, although donations are welcome and there is no limit to the amount of times you can use the service.

Volunteers are former trades people and retired people with time on their hands. All volunteers have Disclosure Scotland credentials and carry ID cards.

Please note, if parts are needed this is paid for by the householder. Gardening, interior decorating or major jobs usually done by trades people are not undertaken.

• Find out if you are eligible for the scheme • Interested in volunteering?

Contact - John Brown 01259 928088 or email John.Brown@VolunteeringMatters.org.uk

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Repairs by Appointment Did you know that we carry out most repairs by appointment?

The exceptions are emergency repairs and most external repairs. We aim to offer an appointment within 7 working days with the exclusion of complex repairs and those where owners have a shared responsibility.

If your repair is complex an appointment will be made for an inspector to discuss the repair with you.

Our new scheduling team launched the new Repairs Scheduling System in February 2015. This has helped us improve our performance. You can now expect 95% of appointments attended in time and 98% of emergencies attended within 24 hours.

How do I report a repair?

You can report a repair in any of these ways.

• By phone to our contact centre on 01786 40 40 40 • By using our online reporting system (for non-emergency repairs).

• By calling into Customer First, in Port Street, Stirling.

How can I make an appointment?

When you report a repair our contact centre staff will ask you to provide some details. In most instances you will be offered an appointment.

This means you can choose when your repair will be started from the available dates we have. Appointments are available between

• • •

8am and 9am 8am and 12pm 10am and 2pm

• •

12 pm and 4pm 8am and 4pm

We will send you a text reminder about your appointment. We will also send you a text when the operative is on their way to you.

IT IS IMPORTANT THAT WE HAVE A CURRENT MOBILE CONTACT NUMBER SO YOU RECEIVE THE TEXT

How can I help?

If you have an appointment for a repair, it is important that you are at home on the agreed date and time when our operatives will call. Missed appointments waste time and rent payers' money.

Missed appointments cost us on average £30 each time. We attend around 12,000 appointments each year and on average 20% are closed off as “no access”. This means it cost rent payers last year around £72,000 due to people not at home when we call.

If you let us know in advance if the agreed appointment is not convenient we will make alternative arrangements.

Opening times Our contact centre is open all day, every day. If you have an enquiry about a repair, its best to call between 8am and 4pm when our repairs staff and operatives are available to answer your query.

If you are not offered an appointment when you report a repair, please ask if an appointment is available for the work you are requesting.

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Elective Repairs Did you know that you can ask for a quotation from the council if you are thinking of undertaking improvement work to your home. For example you may want to fit a shower or install a bath, you may want to put up a fence or install an outside tap.

You can ask for a quotation by calling us on 01786 40 40 40. We will make an appointment for an inspector to call to assess the work.

You will then be given a price for completing the work.

If you accept the quotation we will ask for 80% of the costs to be paid in advance of an appointment being arranged. The remainder will be due once the work is complete and you are happy with the improvement.

It is important to note that before you start planning improvements to your home you must ask for permission first. You can do this by calling 01786 40 40 40 or using our enquiries form from our website on www.stirling.gov.uk

Introducing our Central Debt Team We are pleased to introduce you to our Central Debt Team Sharon, Kirsty, and Michael. Our Central Debt Team is responsible for pursuing former tenant arrears (that is outstanding arrears from a previous Council address including homeless temporary accommodation), repair accounts (tenant to pay bills), and they also deal with other accounts such as Trust Deeds and Sequestrations.

We can take payments via a range of methods and the most popular one is by debit card mandate. You tell us what dates you can pay and how much - we do the rest for you. There are no bank charges etc if you ďŹ nd that you are unable to manage the agreed amount, we'll just rearrange your payment arrangement for you.

The team is more than happy to assist you with making manageable payment arrangements and can be contacted on any of the following numbers: Sharon - 01786 237657 or 07717545132 Kirsty - 01786 236766 or 07468470008 Michael - 01786 237674 or 07468470009

If you think the Central Debt Team can assist you, please give one of them a call today!

Paying your Rent is Important It is important that tenants pay their rent, this money is the only funding that the Housing Service receives to maintain and invest in their housing stock.

Rent can be paid by direct debit, standing order, by debit card over the phone or at local oďŹƒces. Rent can also be paid by payment card at Allpay points.

If you are having difficulties in paying your rent, we are here to help, so please let us know if you are having financial difficulties.

Please contact us at 01786 40 40 40.

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Annual Report on the Charter (ARC): How did we do?

This year is the 2nd year that all social landlords submitted an annual return to the Scottish Housing Regulator. The performance report below shows how Stirling Council performed in the last financial year (2014/15) compared with national averages for all Social Landlords, Local authority average and Clackmannanshire Council. It identifies where we have performed well and where we need to improve.

Landlord Profile

Stirling Council 2013/14

Stirling Council 2014/15

Local authority average 2014/15

All social landlords average 2014/15

Clackmannanshire Council 2014/15

Total Number of properties

5,583

5,602

n/a

n/a

4,989

Total rent due in the year

16,984,743

£17,421,589

n/a

n/a

£16,150,560

Average weekly rent increase

1.80%

1.20%

3.36%

2.66%

3.80%

Last year our rent increase was one of the lowest in Scotland, with an increase of 1.2%. We also added 29 new homes to our existing stock, showing our commitment to building our own homes or purchasing direct from developers.

Tenants Satisfaction and Getting Involved

Stirling Council 2013/14

Stirling Council 2014/15

Local authority average 2014/15

All social landlords average 2014/15

Clackmannanshire Council 2014/15

% of tenants satisfied with overall service

82.90%

83.59%

83.14%

88.09%

90.90%

% of tenants who feel landlord is good at keeping them informed

79.00%

83.45%

80.41%

89.33%

80.90%

% of tenants satisfied with opportunities to participate in decision making

75.00%

78.03%

69.19%

79.58%

79.20%

% of tenants satisfied with the repairs service they receive

86.00%

90.95%

86.92%

89.31%

81.10%

We are pleased that satisfaction levels have improved and wish this to continue. We encourage all tenants to become more involved in shaping the services they receive. There are many ways you can get involved and help shape the housing service for the future. Please contact your Independent Tenant Participation Officer (see page 11 for more information).

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Quality and Maintenance of Homes

Stirling Council 2013/14

Stirling Council 2014/15

Local authority average 2014/15

All social landlords average 2014/15

Clackmannanshire Council 2014/15

% of stock meeting Scottish Housing Quality Standard (SHQS)

79.4%

95.5%

90.4%

Not available

92.6%

Average time to complete emergency repairs

9.8 hrs

7.83 hrs

6.08 hrs

5.85 hrs

1.9 hrs

Average time to complete nonemergency repairs

7.6 days

5.4 days

9.82 days

7.88 days

6.3 days

% of reactive repairs carried out in the last year completed right ďŹ rst time

100%

99.5%

89.27%

90.24%

91.6%

% of repair appointments kept

59.7%

68.9%

90.7%

92.42%

90.1%

25,513 repairs were carried out in 2014/2015 compared to 21,012 in 2013/14. This included 8,711 emergencies (9,823 in 2013/14).

We have been carrying out a review of our repairs service and policies in consultation with tenants; we have introduced a new repairs scheduling system and reintroduced a text reminder service as recommended by our tenants. The implementation of the new scheduling system between January and March 2015 resulted in incomplete performance records for repair appointments kept within that period. In this period 2,088 emergency and appointed repairs were completed, 87.7% of which were recorded as completed within target.

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Neighbourhood and Communities

Stirling Council 2013/14

Stirling Council 2014/15

Local authority average 2014/15

All social landlords average 2014/15

Clackmannanshire Council 2014/15

Number of cases of antisocial behaviour reported in the last year per 100 homes

7.7

5.1

8.54

8.84

5.7

% of cases resolved within locally agreed targets

92.8%

90.6%

82.4%

83.16%

82.1%

We work closely with the Council's Safer Communities Team in relation to reports of anti social behaviour. The Safer Communities Team has been restructured and the Anti-social Behaviour Strategy can be viewed on the Stirling Council website. Our performance in this area remains consistent and is better than the national average.

Getting Good Value from Rents and Service Charges

Stirling Council 2013/14

Stirling Council 2014/15

Local authority average 2014/15

All social landlords average 2014/15

Clackmannanshire Council 2014/15

% of rent collected in previous year

99.8%

98.6%

99.15%

99.46%

99.1%

% of rent lost through properties being empty

0.6%

0.8%

1.16%

1.14%

1.1%

Average time to relet properties

34.8 days

23.4 days

41.7 days

36.85 days

40.0 days

Tackling rent arrears is a priority for the service as increased rent arrears means less money to spend on new kitchens, bathrooms and other services. We will continue to provide assistance to tenants in relation to benefit entitlements and changes as a result of Universal Credit. If you require assistance or are having difficulties paying your rent, then please get in touch with your Housing Officer.

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How we are going to improve?

Last year we said we were going to continue to work through the action plan developed from the 3 year Tenant Satisfaction Survey. This is almost complete and will be carrying out the next 3 year Tenant Satisfaction Survey in 2016. We said we wanted to reduce rent arrears, improve emergency repairs performance and satisfaction levels.

Early intervention has led to a reduction in the number of tenants falling into rent arrears in 2014/15. The introduction of the new scheduling system and mobile working has helped improve performance both in emergency and nonemergency and as a result, satisfaction levels have improved.

There are a number of areas that we want to focus on for 2015/16, reducing rent arrears, introducing mobile working for Housing Officers and Planned Maintenance Operatives and to build on tenant involvement and improve satisfaction levels.

We will complete our Tenant Satisfaction Survey Action Plan and publish information in next year's Spring edition of the Open Door.

Format Copies of our leaflets are available by request in a range of other languages, large print and audio tape. To request articles in any of these formats please email housingperformance@stirling.gov.uk or call 01786 40 40 40.

Feedback, comments or looking for more info?

This report is a summary. If you’d like:

■ to give us your feedback or comments ■ to see the full version

■ to become more involved and help us to improve ■ to discuss Service improvements

Please get in touch with our Independent Tenant Participation Officer, Emma Meldrum (contact details on page of Open Door), or contact the Quality and Performance Team on housingperformance@stirling.gov.uk

A full list of all the Charter indicators can also be found on the Scottish Housing Regulator website http://www.scottishhousingregulator.gov.uk/find-and-comparelandlords/stirling-council, where you can make comparisons with other Social Housing Landlords.

This chart highlights how every £1 of your rent money is spent 4p other costs 16p staff costs 20p capital finance costs

60p repairs and maintenance

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Our Rent Consultation Process Is Changing There will be no rent forum this year and the consultation process will start earlier than in previous years, with tenants receiving the rent consultation information and survey in the rent edition of the Open Door. If you are on our Tenants Panel you will receive the survey in November 2015.

It is important that you complete the survey and send it back in the pre paid envelope provided, as we need to know your views on the proposed changes.

Do you live in the Eastern Villages and are having money worries?

Citizens Advice Scotland (CAS)are running a monthly drop in session at Fallin Library, so if you are worried about money, having issues with your beneďŹ ts, been sanctioned, or perhaps you are now on Universal Credit, then CAS is here to help.

Come in and get some free, conďŹ dential advice.

If you are unable to pop in then please get in touch with the STP (Stirling Tenants Project) who can put you in touch with CAS direct.

9.30-12pm every 2nd Wednesday at Fallin Library starting 9th September

CAS are holding various other drop ins throughout Stirling, please call them on 01786 470239 to find out more.

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Connecting Communities The Stirling Tenants Project is looking for tenants who want to help become the link between their local communities and their Landlord.

The Stirling Council area is vast and it is recognised that we need local people to become Tenant Voices to identify housing related issues within their local area and liaise with the Stirling Tenants Project and Housing Service to resolve them.

If you have some spare time and are interested in helping improve the area that you live in then please call Emma Meldrum on 01786 237 661 or email meldrume@ stirling.gov.uk for more information. Full training and travel expenses will be given.

Stirling Tenants Project The Stirling Tenants Project (STP) provides tenants with their own independent tenant participation ofďŹ cer, Emma Meldrum, who is employed

by TPAS Scotland, and works with tenants and Council staff to encourage involvement in order to identify gaps in the service.

This project provides a variety of methods of involvement, dependant on tenant’s time, experience and personal interest. However this list is not exhaustive and Emma is open to new ways of getting involved.

" I have grown in confidence and now feel comfortable speaking to people, even the ones who are managers" Comment from tenant member

Get involved today and help shape the service of the future.

Contact the STP at meldrume@stirling.gov.uk or 01786 237 661 See TPAS Scotland’s website at http://www.tpasscotland.org.uk/

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CHANGE I S

C O M I N G

A R E YO U R E A DY F O R

UNIVERSAL CREDIT?

As part of the Government’s reform of the welfare system, working age benefits are changing for some people in the Stirling area. Universal Credit is replacing six current benefits into a single payment. At the moment, these changes are only affecting new claims for benefit but over the next few years, more and more people will be moved onto Universal Credit.

The six benefits that Universal Credit is replacing are:

•

Income Based Jobseekers Allowance

•

Income Based Employment Support Allowance

•

Housing Benefit

•

Income Support

•

Working Tax Credits

•

Child Tax Credits

Currently, only people who are single and making a new claim for Jobseekers Allowance will be asked to make a claim for Universal Credit. Over time, however, people making new claims for any of the six benefits being replaced will be asked to claim Universal Credit instead. The Department for Work and Pensions will advise you which benefit you should be claiming when you make a new claim.

If you are asked to claim Universal Credit, you will need to make a claim online. This can be done at the following website: https://www.gov.uk/apply-universal-credit . The form takes around 20-40 minutes to complete, but bear in mind that there is no save function so you should have all of the information that you need to hand when you start to make a claim. You will need:

•

Your national insurance number

•

Your email address

•

Your phone number

•

Your address and your landlord's address (Stirling Council’s address is: Allan Water House, Kerse Road, Stirling, FK7 7SG)

•

How much your rent is and how many weeks per year your rent is charged (Stirling Council tenants should note that we charge our rent over 48 weeks of the year)

•

Your bank account details

•

Details of any income or savings that you have.

Universal Credit is paid monthly in arrears and people will be paid their Housing Benefit as part of the Universal Credit payment. This means that if you are receiving Universal Credit, you are responsible for paying all of your rent each month. If you have made a new claim for Universal Credit, you should contact your Housing Officer straight away. Your Housing Officer will need to know that you have made a claim for Universal Credit as your first payment can take up to six weeks to be paid from when you make your claim and they need to know when you will be paying your rent.

Your Housing Officer can also offer you help and support and can refer you onto Stirling Council’s specialist benefit and money advice teams should you need any assistance. You should get in touch with them if you are struggling with budgeting or having money problems whether you are claiming Universal Credit or not. The earlier that you get in touch, the more that they are able to help. You can contact your Housing Officer by calling 01786 40 40 40 .

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Welfare Reform Update Changes to Disability Living Allowance (DLA) Please note if you are of working age and have been awarded lifetime or indefinite DLA, you will receive a letter from the DWP at some point, inviting you to apply for Personal Independence Payment (PIP). The DWP had stated that this process would start from October 2015, but it started in July 2015.

Once you get this letter you will have 4 weeks to apply for PIP. If you do not apply for PIP, then your DLA will be stopped. You must apply for PIP as soon as you receive this letter. If you have any questions regarding this, please contact CAB on 01786 470 239 or the Independent Money Advice Team 01786 233 520 or with the Council's Income Maximisation Officers on 01786 40 40 40 .

For more information on this and other benefit queries go to https://www.citizensadvice.org.uk

Warm Home Discount Winter is almost upon us again, so please remember if you are a pensioner, on benefits or have a low income, then you may qualify for a warm home discount from your energy supplier.

For winter 2015 to 2016, you could get £140 off your electricity bill through the Warm Home Discount Scheme.

The money isn’t paid to you - it’s a one-off discount on your electricity bill, usually between September and March.

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Not everyone is eligible, so please check with your energy supplier.

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter.

Your electricity supplier can tell you how you’ll get the discount if you’re eligible, e.g. a voucher you can use to top up your meter.

For more information please go to https://www.gov.uk/the-warm-home-discountscheme/eligibility

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LEARNING OPPORTUNITIES ACE Cornton provides local residents with opportunities to learn something new – this can be learning how to work a computer, to do basic cookery or being creative! Everyone can benefit from a bit of new knowledge - learning can help you get out of the house and make new friends or move onto college or a job. Who knows where you could go with your new skills! Every year over 360 people come to ACE to take part in learning with us. They have an informal and relaxed atmosphere and believe in being supportive and encouraging to everyone. Most courses are free and others are ILA (Independent Learning Account) funded so you can apply for a grant to attend (they can help you there too). ACE is also fully accessible to people with disabilities.

So don’t let anything hold you back!

What they can offer ◗ IT Skills - basics of computers internet and email, Microsoft Office/ Publisher, ECDL - certificated ◗ Job Club - people there to help, CVs and applications, 1 to 1 support ◗ C.H.A.N.G.E - money and budgeting, debt and benefits ◗ Elementary Cooking Skills - Cooking Skills, basics of preparing food ◗ Food Hygiene (REHIS) - Safety with food ◗ First Aid in the Workplace - basic first aid ◗ ACE Create - creative fun ◗ Introduction to Counselling - basic methods See latest timetable at www.ace-cornton.org ACE Cornton, Cornton Community Centre, 37 Johnston Avenue, Stirling FK9 5DD 01786 445619 Email: office@ace-cornton.org www.ace-cornton.org

Messy Mondays Ochil Centre, Raploch Under 5 years Come along and make a mess

There will be a range of messy activities every Monday ran by an Early Years Worker. These activities will include painting, shaving foam, rice krispies, gloop, jelly, sand, water, soapy goo, spaghetti, and so much more!

Please bring your child in old clothes that you don't mind getting very messy or be prepared to strip them down to their nappies.

Every Monday 10:30am until 12:30pm Free snack for the children

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Blot on the landscape Fly tipping in the Stirling area costs the Council approximately £30,000 annually. Up until July of this year there have been 278 fly tipping incidents recorded.

Last year there there were 525 recorded fly tipping incidents Common items that are reported are black bags of household waste, bed frames, mattresses and household furniture.

If you are caught fly tipping you will be issued with a Fixed Penalty of £200 with the maximum fine being £40,000.

There are 3 recycling centres in the Stirling area where you can take all your unwanted waste, free of charge.

• Lower Polmaise (A905 Fallin) Summer opening hours 8am to 6pm Winter opening hours 8.30am - 5pm • Balfron (Dunkeld Court) 5pm-8pm (Monday to Friday) and 10am-2pm (Saturday and Sunday) • Callander (Lagrannoch Dept) 5pm-8pm (Monday to Friday) and 10am-2pm (Saturday and Sunday) If you have furniture or white goods, then you could contact contact The Salvation Army Valley Project, who provide free uplifts for quality household goods, call them on 01786 479 262.

The national reuse phone number is 0800 066 829. They can be called if you have any unwanted items that others may reuse.

The Council provides its residents with a special uplift service; please note that they are not statutorily obliged to provide such a service. There is a charge dependent on how many items you want picked up and items must be displayed out on the kerbside by 7am of the day of the arranged uplift time. OAPs are entitled to 2 free uplifts a year, however all residents in the house must be of a pensionable age.

Charges are as follows: up to 5 items £39.30 and up to 10 items £78.60.

More information on waste and recycling can be found at http://my.stirling.gov.uk/services/waste-and-recycling



Apology

Please accept our apologies: the article on market rents contained an error within the last edition of the Open Door.

The article stated that the rents were short secure tenancies, when they are in fact short assured tenancies.

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Opening times of local rural local offices Aberfoyle: 9am - 1pm Balfron / Callander / Dunblane: 9am - 1pm, 2pm - 5pm Killin - by appointment only

Help us to help you Did you receive good service? Do you have a good news story to tell us?

We’d love to hear about it, so please call or email today: 01786 237 661 or meldrume@stirling.gov.uk

The Ochil Centre is running a community cafe every Friday between 12-2pm. Come along for freshly made soup, toasties, home baking and coffee; all at affordable prices.

Orders can be phoned in advance on 01786 450011 No 57 bus from the town drops you off outside the centre.

Housing Rent Arrears

01786 40 40 40

Homelessness Unit Springkerse House

01786 237900

Repairs Service Heating Servicing & Repairs

0800 027 5888

Housing Allocations

01786 237670

Out of Hours Contact Centre

01786 40 40 40

Independent Housing Advice Shelter

0808 800 4444

Citizens Advice Bureau

01786 470239

Independent Money Advice Team (New)

01786 233520

If you need help or this information supplied in an alternative format please call 01786 40 40 40.

Produced by Stirling Council October 2015

Community CafĂŠ

Contact Points