Corporate Values
Ahlan Wa Sahlan We welcome customers as guests in our own homes, making them feel special, seeking to understand and meet their expectations, acting as ambassadors of our company.
One Team, One Family We believe in working together, building strong relationships, celebrating diversity in business and culture; respecting each other, contributing positively to the society we live in.
Our Word is Our Bond We believe in honest and open communication, doing the right thing, taking responsibility for our own actions, delivering as promised, on time, every time.
Our Company and Us We are the face of our company, what we do and say and how we behave directly impacts our company. We are conscious of our company’s reputation and its status.
Our Customers and Us We put customer first, we think from customer’s perspective, we help customer make informed decision and we strive to create a complete ‘customer experience’.
FROM MANAGING DIRECTOR’S DESK
IN-HOUSE NEWSLETTER OF SUHAIL BAHWAN GROUP VOLUME 02 | ISSUE 04 JANUARY/MARCH 2015
Dear Colleagues I am pleased to meet with you once again through Suhail. This edition is special ….the first issue of our GOLDEN JUBLIEE YEAR 2015, marking 50 years of our successful journey. For any company, a journey through half a century is something of an achievement. At Suhail Bahwan Group we not only achieved it but also have been successfully growing through the years expanding, diversifying and innovating, in the spirit of our embedded motto… Enriching …. Enterprising. Suhail Bahwan Group was not created overnight; over the years, under the entrepreneurial zeal and business vision of my father Sheikh Suhail Bahwan, we have built brand “Bahwan” through hard work, trust and service delivery. We have invested in products, we have invested in people, we have invested in customers and have earned a reputation for ourselves in the Sultanate of Oman. But today’s business environment is very different from what it used to be 50 years ago; today’s market has become extremely competitive; customers have become highly knowledgeable and discerning, empowered by technological development. Designed & Published by Media and Communications Division Suhail Bahwan Group [Holding] LLC P.O. Box: 169, PC 100 Muscat, Sultanate of Oman Phone: +968 2465 0037 Email: pr@suhailbahwangroup.com
So the real hard work begins now; we have to stay ahead of the competition through innovation, service delivery and product enhancement. We need to be passionate about protecting and upholding our brand reputation. We need to live up to the trust people have invested in us and take it forward to a much higher level to ensure brand “Bahwan” stays in the hearts and minds of our customers… always. Enjoy reading the special, Golden Jubilee edition of Suhail.
Ms. Amal Suhail Bahwan
DISCLAIMER SUHAIL is an internal newsletter meant exclusively for SBGH employees. Although immense care has been taken, we request our readers to bear with us in case of any errors and omissions. Please send us your feedback, comments, contributions and suggestions to pr@suhailbahwangroup.com
3-4 MD’s “WALK THE TALK”
06
BFT in BIG SHOW 2015
Know Your Colleague
MD’s Zamil Visit
11 15 31
Oman Ceramics ISO-Certification
Down the Memory Lane….
22 14
SBGH Glucometers Donation
Senior Official From Tata Group Visits SBGH… 05 | Training and Development Section Offers New Training Programmes ... 08 | Titan Holds Middle East and Russia Product Roadshow In Muscat ...17 |
BE Hands Over Prizes To
Titan Raffle Winners…18 |
Bahwan Travels
Does It Again- Gold Award From Lufthansa …20 | Bahwan Projects & Telecoms Adjudged ‘Best Contractor Of The Year’ By Omantel … 21
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BHC Supports Obesity Management
Programme… 24 | Bahwan Pharmacy Opens in Sur.. 26 and Much More…
30 BTA
35-36
Holiday Souq 2015
39-40
MD’S ‘WALK THE TALK’ ON NEW YEAR DAY CHEERS UP EMPLOYEES It was a pleasant surprise for our staff on the New Year day when Managing Director Ms. Amal Suhail Bahwan chose to personally visit each and every Group company and support divisions at Al Rawaq to greet employees and convey her best wishes for a productive, prosperous and successful year ahead. The visit has made a lasting positive impact on the employees, who felt motivated and encouraged by her visit. MD’s visit truly reflected the meaning of the famous saying ‘Walk the Talk’- her commitment to “One Family and One Team”.
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Staff comments ..... “Pleasant Surprise on the New Year Day !! Very motivating !!....” Sundararaman CFO “A good gesture to initiate connectivity down the line – worthwhile to repeat periodically...”Ajay Talwar “I am really feeling blessed to be wished by the owner herself & that too in person. Her charisma has enlightened this journey from the beginning itself …”Ravinder Soin “Very good & feel together in the group…” Jokha “Very good & motivating us to work very hard…” Chockalingam “Very very happy & wish to meet madam every day...” Laila “Owners care for us – I am very happy….” Othman “Very happy & motivated to work hard…” Sameera “Surprised & feel encouraged at the beginning of the first day of the new year. Feel encouraged…” Teddy Martin “Motivated to start the new year. Very happy & good encouragement from Managing Director…” Anoop Gupta “We are proud of you madam & salute you for your kind gesture. Inshallah, the New Year 2015 would bring much more credits and accomplishments to you....” Ghouse Ahmed Khan
BRITISH AMBASSADOR MEETS WITH CHAIRMAN His Excellency Mr. Jonathan Wilks, British Ambassador to the Sultanate of Oman, visited our SBGH headquarters recently and met with Chairman Sheikh Suhail Bahwan. Both discussed the existing strong commercial relations between the United Kingdom and the Sultanate of Oman Also present on the occasion was Mr.Omar Suhail Bahwan, Board Member of the Suhail Bahwan Group.
THAILAND TRADE PARTNER VISITS SBGH Mr. Sakchai Manawongsakul, Managing Director, Ligman Lighting Company, Thailand accompanied by Mr. Ashfaaque Shaikh, Marketing Manager- Projects of Ligman Middle East, visited Oman recently and met with our Managing Director Ms. Amal Suhail Bahwan. Mr. Ahmad Safah, Deputy General Manager, Bahwan Building Materials, and Mr. Sanjay Tewari, Deputy General Manager, Lighting division, accompanied the visitors. The delegation discussed various business relationship between SBGH and Ligman and the future course business development which lead to a signing of agreement. Ligman Lighting Company manufactures quality high-end outdoor lighting products, with great design influence, to the architectural, design and end-user markets and Bahwan Building Materials is the exclusive distributor in the Sultanate of Oman.
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SENIOR OFFICIAL FROM TATA GROUP VISITS SBGH Mr. Sunil Sinha, Resident Director, Middle East and North Africa, Tata Sons Limited, recently visited our headquarters and met Ms. Amal Suhail Bahwan, Managing Director and Board Member Mr. Sinha was accompanied by Mr. Dilip K. Sharma, General Manager for Voltas, Oman. During the meeting, Mr. Sinha appreciated the longstanding relationship between SBGH and Tata Group for several decades. They also discussed the current business scenario in Oman and possible emerging new business opportunities.
MD VISITS ZAMIL FACTORY IN SAUDI ARABIA As part of her business visits, our Managing Director Ms Amal Suhail Bahwan visited Zamil’s Factory in Dammam, Saudi Arabia. Bahwan Electronics is the exclusive distributor for Zamil’s air conditioner in the Sultanate of Oman. During her visit, she was accorded a warm reception by the Chief Executive Officer of Zamil establishment, Mr. Abdullah Zamil and the Chief Operations Officer, Mr. Osama Bunyan, who took her around various manufacturing divisions of the commercial air conditioners’ factory as well as the residential air conditioners’ manufacturing facility. Mr.Parasuram Iyer, Deputy General Manager, Bahwan Electronics, accompanied our MD during the visit.
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SBGH EMPLOYEES JOIN HANDS IN BRINGING SMILES TO CHILDREN In another CSR initiative suggested by our Managing Director, Ms Amal Suhail Bahwan, SBGH recently organised a “Toys Donation� campaign among its group companies, aimed at collecting toys and distributing them to children undergoing treatment at various hospitals in the Sultanate of Oman Employees of SBGH group companies came together and spontaneously supported the good cause by generously donating hundreds of new toys. The objective of the campaign was to bring smile and happiness to children undergoing treatment at various hospitals in Oman. At a simple function held recently at the Oncology Paediatric Ward of Royal Hospital Muscat, Ms Amal Bahwan, donated the first batch of boxes containing toys to Dr.Qasem Bin Ahmed Al Salmi, Director-General Royal Hospital, in the presence of Dr. Eileen Tomas, Head of Paediatrics Hematology/Oncology Department. The toys will be distributed to various hospitals in Oman by Bahwan Healthcare Centre.
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FINANCE AND ACCOUNTS INITIATES’ IN-HOUSE TRAINING As part of professional skills improvement and knowledge enhancement, Finance and Accounts (F&A) Department has initiated a series of in-house training for its young executives. These training sessions are conducted twice a month by F&A managers on specific functional areas identified, based on need gap analysis. This will be an continuous exercise to improve knowledge and productivity of staff members. Mr. Nand Kishore Goyal, Manager, F&A, is driving this initiative.
TRAINING AND DEVELOPMENT SECTION OFFERS NEW TRAINING PROGRAMMES The Training and Development Section under Human Resources and Administration Division, has started offering different safety training programmes for the employees of SBGH through the approved training provider TATI. The training plan has been designed to cover all employees in different phases with the objective of creating a qualified workforce that can face any potential occupational hazards and be able to deal with work emergency situations resulting in a safer work
environment which is also one of the key objectives of the Training and Development Section. The Training and Development Section also announced its readiness to launch a new training programme on “Retail Selling Skills” for all Group staff working within the retail field. The course objective is to hone the skills of sales teams across all companies in the Group.
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Distinguished Emp
DECEMBER 2014 1] Ramdan Ali Abdullah Al Farsi, Sales Officer, Bahwan Building Materials LLC | 2] Giri A.Ram Mohan Rao, Assistant Manager, Information Systems | 3] Majid Abdullah Malan Al Balushi, Sales Executive, Bahwan Steel & Trading Company LLC | 4] Bishara Abdullah Salim Al Anqoody, Assistant Manager, Bahwan Travel Agencies LLC | 5] Saada Khamis Thani Al Kiumi, Jr.officer-accounts, Bahwan Logistics LLC | 6] Nasra Jamil Masoud Al Mamari, Commercial Officer, Bahwan Projects and Telecom LLC | 7] Said Rashid Ali Al Hatali, Sr. Executive, Bahwan Electronics LLC | 8] Saif Suliman Salim Al Nabhani, Hardware Technician, Bahwan IT LLC | 9] Harindrababu Puthan Purayil, Furniture Carpenter, Bahwan Furnishings and Trading LLC | 10] Qamarya Ali Al Yahmadi, Secretary, Bahwan Healthcare Center LLC | 11] Sujith Dey, Foreman, Internal Audit Division | 12] Vikram P. Ramasastri, Jr Officer, Finance & Accounts Division | 13] Krishna Kumar Sahadevan, Sales Executive, Bahwan Healthcare Centre LLC | 14] Samiya Hamed Abdula Al Busaidi, Admin Officer, Human Resources and Administration Division
JANUARY 2015 1] Nav Nath Yadav, Charge Hand, Bahwan Furnishings and Trading LLC | 2] Amir Anwar Khamis Al Zadjali, Senior Executive Sales, Bahwan Building Materials LLC | 3] Krishnakumar Gopalakrishna P, Senior Accounts Executive, Bahwan Travel Agencies LLC | 4] Fahad Khalfan Rabiyya Al Abidi, Senior Assistant Operation, Information Service Department | 5] Pratheep V. Kurup, Senior Graphics Designer, Media and Communication Division | 6] Prabhakaran Jaganathan, Bio-Medical Engineer, Bahwan Healthcare Centre LLC | 7] Shaheen Niaz, Admin Executive, Bahwan IT LLC | 8] Tahiya Said Issa Al Riyami, Executive, Finance and Accounts Division | 9] Abdul Aziz Said Ali Al Balushi, Junior Officer Sales, Bahwan Electronics Furnishing and Trading LLC | 10] Sunil Kumar, Operations Supervisor, Bahwan Logistics LLC | 11] Sasindran K, Assistant Foreman, Bahwan Steel & Trading Company LLC | 12] Prabhakaran Bijumon, Senior Supervisor Telecom, Bahwan Projects and Telecoms LLC | 13] Balakrishnan P, Assistant Manager Audit, Internal Audit Division | 14] Mafeng Xue, Personal Trainer, Bahwan International Properties LLC | 15] Awadh Manna Rashid Al Ghafiry, HR Officer, Human Resources and Administration Division | 16] Yaqoob Humaid Masoud Al Ramadani, Group Leader Blasting & Painting, Bilad Oman LLC | 17] Karimulla Masthan Shaik, Sales Executive, Bahwan Electronics Furnishing and Trading LLC
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ployees of the Month
FEBRUARY 2015 1) Philip Thankachan K, Accounts Executive , Finance and Accounts Division | 2) Sivasubramanian K, Officer-Systems Operation, Information Systems Department | 3) Bibeesh Moosamveettil, Sales Executive, Bahwan Electronics LLC | 4) Suresh Babu T, Assistant Manager, Bahwan Healthcare Centre LLC | 5) Shaji Thulaseedharan, Officer-stores, Bahwan Furnishings and Trading LLC | 6) Byju Babu John, Assistant Manager-sales, Bahwan Steel and Trading Company LLC | 7) Srinivasulu Thippireddy, Assistant Manager, Bilad Oman LLC | 8) Om Prakash Jangir, Assistant Manager, Internal Audit Division | 9) Shiny Shibu Jacob, Assistant Manager, Bahwan Travel Agencies LLC | 10) Sudhakaran K S, Executive-logistics, Bahwan Logistics LLC | 11) Wasantha Dickson Anthony Fonseko, Stores Assistant, Human Resources and Administration Division | 12) Shabib Mohammed Yaqoub Al Balushi, Counter Staff, Bahwan Building Materials LLC | 13) Narasimhan Pillai Baby, Foreman, Bahwan Electronics LLC
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Know your Colleague Tahiah Bint Said Al Riami Senior Executive Finance and Accounts Department She is a straight forward woman, who calls a spade a spade and shows great respect to her profession and is passionate about her work. She is also aware of the sensitivity of her job. 1] Please tell us about yourself. I was born in Muscat Governorate. I have two brothers and five sisters and I am the sixth among them. My father was working with the Ministry of Defence but passed away in 2009. My mother is a housewife. I did my schooling in Wadi Kabir School. Muscat. I am married and have two sons and a daughter, my husband works in the Ministry of Commerce and Industry. 2] Brief us on your educational qualifications? I received the general certificate after completing the secondary school in 1994. After that I directly joined Suhail Bahwan Group. 3] How long have you been working with Suhail Bahwan? It is more than 20 years now I am with SBGH. I joined Bahwan Travels in 1994 and worked as a ticketing staff for a year. Then I moved to the Finance and Accounts department of Bahwan Travels and in 2010 and I moved to the Finance and Accounts department at the head office. 4] What is your functional role? I am in charge of inbound tourism section, and I deal with all hotels across the Sultanate, as I am in charge of making payment for the booking of the hotels and other companies that offer their services to tourist who make booking through BTA, and I also deal with financial affairs relating to renting vehicles. 5] How do you look at your career development over the years? I have undergone training in air tickets’ services, computer typing and customer services. SBGH also helped me undergo a training course on accounts at Khimji Ramadas Institute. For me, training was not only a good opportunity for honing my skills, while it also helped me strengthen my relation with my colleagues and managers. SBGH is keen to train their employees to ensure maximum productivity at work and I really appreciate it. 6] How has been your work experience so far? I have gained vast experience during the past 20 years. This
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would not have been possible without the support and cooperation from my colleagues and managers. Now I am capable of handling any responsibilities individually. I am working in a sensitive field, which requires special skills of being accurate and I have learnt to work under pressure any time. Good rapport with the companies’ delegates is also essential. Working in SBGH gave me self-confidence to achieve excellence at any level of work. 7] Which project/assignment has given you immense job satisfaction? What have you learnt on the job? In 2007, when the company decided to send an accountant to every branch to be responsible for accounts and finance, I was chosen for that task, so it was a mixed feeling of happiness and fear. I succeeded and was appreciated by my managers, and that was the real successful start for me as an Omani woman. In 2015, I got the best employee of the month award-a big motivation for me to put in much more extra efforts at work. 8] Your ambition in life…Future Plans? I hope to enrich my experience with continuous learning. I am looking forward to reach a higher level in my professional life by working hard and get rewarded with promotions. On my personal life, I want to give my kids the best education and meet all their needs in life. 9] How have your parents influenced your life/career? My parents always advised me to shoulder work responsibilities without hesitation. They always encouraged, especially in the beginning of my professional life, which has helped me reach this level. 10] How do you spend your leisure time? What are your interests/ hobbies? I like watching TV. I enjoy spending time in the kitchen as I like cooking and try out new recipes. I also spend quality time with my family and 11] How did you feel on the return of HM the Sultan to home land? Soul of Oman has come back; this is my feeling. I pray to God to give His Majesty the Sultan a long and healthy life.
BAHWAN FURNISHING AND TRADING’S STATE-OF-THEART NEW SHOWROOM OPENS Adding one more feather to our group’s portfolio, Ms Amal Suhail Bahwan, Managing Director and Board Member recently inaugurated Bahwan Furnishing and Trading’s new state-of-the-art showroom at Al Najd Building in the heart of Al Khuwair. Spread over an area of 450 sqm, the new showroom has on display a wide range of office and bespoke furniture -both imported and locally designed - to suit every budget. The product range includes reception counters, office sofas, work stations, desks, chairs, conference room furniture, filing cabinets, compactors, safes etc. Also displayed are a range of stunning designs of doors, mashrabbias and hospitality furniture. These are a modern interpretation of traditional Omani designs. Visitors can also view the latest in kitchen furniture from Symphony Kitchens UK.
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BAHWAN FURNISHINGS & TRADING SHOWCASES “MADE IN OMAN” PRODUCTS AT THE
BIG SHOW 2015 Bahwan Furnishings & Trading (BFT) once again made its presence strongly felt at the 12th edition of the BIG Show 2015 held at the Oman International Exhibition Centre this March. His Excellency Dr. Rasheed bin Al Safi Al Huraibi, Chairman of the Oman Tender Board, inaugurated the exhibition. He also took time to visit our stall. Mr. Tushar Vaidya, General Manager and Mr. Said Abdullah Al-Balushi, Assistant Manager, explained our expertise in manufacturing “Made in Oman” products such as Omani doors, mashrabbias and hospitality furniture from BFT’s state-of-the-art factory in Rusayl. In addition, some of the topline office furniture and stylish out-fittings sourced from acclaimed manufacturers across the globe and finely crafted masterpieces were also displayed.
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Know your Colleague Said Bin Abdullah Bin Ahmed Al Balushi Assistant Manager Operations Bahwan Furnishing and Trading
He says commitment is the key to development, believes optimum productivity can be attained if employees are helped to overcome their personal problems and stresses on importance of waking up early in the morning. 1] Please tell us about yourself. I was born in 1969 in Muscat governorate and grew up in Matairah in the Wilayat of Muttrah. My father works as a trader at Muttrah market. I am married and have two sons and three daughters. 2] Brief us on your educational qualifications? I did my schooling at Sultan Bin Ahmed School in Muscat and at Ruwi Preparatory School. I received preparatory general certificate, and attended many courses in my work related area. 3] Tell us about your career I worked with one of the defence authorities in Oman and in 1998, I joined Suhail Bahwan Group as an assistant with Arabian Caravans, Furniture and Trading (which later became Bahwan Furnishings & Trading) at Wadi Kabir. In the last 17 years i have proved myself by working hard and today I am an assistant manager. 4] ] What is your functional role? I take care of administrative affairs at BFT. I start my day by following-up various administrative related works at our furniture factory in Rusayl Industrial Estate. I am also responsible for workers’ affairs, delivery services and checking the status of other ongoing projects. I also follow-up company’s project works with the other government departments on a regular basis. I also interact with customers to ensure complete satisfaction of the services offered by BFT. 5] How has been your work experience so far? It is at SBGH I gained vast experience as a professional. I also extend a helping hand when there are some issues in other departments so that it doesn’t hamper the regular work flow. My aim is to make sure all the undertaken orders are completed on time. No doubt the training I have undergone helps me in handling these issues. 6] Which project/assignment has given you immense job
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satisfaction? What have you learnt on the job? In 2014, I was entrusted the responsibility of obtaining the official certificate from Government authorities for considering BFT productions as Omani products. I coordinated with concerned authorities, arranged for their visit to our plant and inspect our products. I managed to get the certificate, which helped the company win many government orders later. This has given me immense job satisfaction. 7] Any suggestions for improving the work environment. SBGH accords top priority to train Omanis and I advice my colleagues to make use of these opportunities and become more technically sound which in turn will open new professional horizons for them. I always encourage providing condusive work environment for better performance at the factory for optimum output by the employees. 8] Your ambition in life…Future Plans? I will continue working with SBGH and I hope to reach a higher level in my professional life by putting in more extra efforts and promoted as the HR manager in Bahwan Furnishing and Trading. On my personal life, I want to give my children the best of education. 9] How have your parents influenced your life/career? My father believes that life is work and work is life. Accuracy and commitment are the principles which my father vouches for in my personality. Working with my father made me wake up early morning every day and I am still following it. He is also fondly called as son of Mazar (Weld Mazar in Arabic) in Muttrah market by other traders. 10] How do you spend your leisure time? What are your interests/ hobbies? I love reading, walking and watching news in TV. I enjoy spending time with my family also. 10] How did you feel on the return of HM the Sultan to home land? It was a spiritual and an incomparable feeling. The return of His Majesty Sultan Qaboos Bin Said to his home land is considered as return of calm and peace to soul. I pray for him to be in a good health to continue the renaissance march.
MD INAUGURATES BAHWAN BUILDING MATERIALS’ BRAND NEW SHOWROOM Bahwan Building Materials has added a brand new showroom to its portfolio with the opening of a new state-of-the-art showroom at Al Najd Building in the heart of Al Khuwair. The stylishly branded showroom was inaugurated by Managing Director and Board Member Ms. Amal Suhail Bahwan recently. Spread across a sprawling area of 500 sqm, the new showroom showcases a vast array of tiles and sanitary ware by RAK Ceramics and bathroom & kitchen fittings by RAK Kludi. In addition, the new showroom displays an extensive range of ceramic and porcelain tiles and a range of lighting, lighting controls and other electrical products from leading global brands for commercial, domestic, industrial and infrastructural requirements.
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TITAN HOLDS MIDDLE EAST AND RUSSIA PRODUCT ROADSHOW IN MUSCAT Bahwan Electronics’ trade partner for over two decades, Titan Watches, held its second edition of the New Product Showcase event for its Middle East and Russia partners. Titan chose to host this event in Muscat as a recent consumer survey placed it as one of the top three brands in Oman. This could not have been possible without the marketing and promotional efforts of Bahwan Electronics and its strategic partnership with Titan. The event, held at Shangri La Barr Al Jissa resort, was highly successful and presented the upcoming new styles from Titan, Fastrack and Sonata brands. The roadshow received very positive response from all markets.
BAHWAN ELECTRONICS ORGANISES SERVICE DEALERS MEET Bahwan Electronics (BE) organised its first meeting with service dealers recently in Muscat. The service dealers are an extension of BE’s service centres and cater to the after sales service needs of the consumers in some of the smaller interior markets where BE does not have a service centre. This arrangement helps in addressing the customer’s needs in a more effective manner The purpose of the meeting was to impart soft skills to the service dealers, introduce them to some of the new products and the service protocol for those new products The full-day event recorded 100% attendance . The gathering was addressed by Ahmed Hussain, Sr. manager service, Mr Seshu Kumar, AGM service, and Parasuram Iyer, DGM, BE.
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BE HANDS OVER PRIZES TO TITAN RAFFLE WINNERS Celebrating 20 years of business partenership with Bahwan Electronics, Titan watches launched a raffle promotion in November last year offering customers great opportunities to win exciting prizes ranging from Chevrolet car, Toshiba LED TVs, washing machines to laptops. Following the raffle draw held in the presence of government authorities at the Titan Showroom at Ruwi Street the winners were chosen for the above prizes. Later, in a befitting ceremony the winners were invited and handed over the prizes!
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BAHWAN TRAVELS MOVES TO AL RAWAQ
Bahwan Travels is the latest company of our Suhail Bahwan Group to move into Al Rawaq building- our headquarters. Occupying a 1,800 sqm spacious new premises at the ground floor of Al Rawaq building, the swanky central office is equipped with state-of-the-art communication
and infrastructure facilities to accommodate and serve BTA’s growing number of customers with greater care and more personalised service offering complete travel solutions to customers - air tickets, Umrah, holiday packages, rent-acar services, hotel accommodation, visa services and more.
MAKING OMAN POPULAR IN EUROPE
BAHWAN TRAVELS BUSINESS PARTNER VISITS OMAN Mr. Richard Burges and Mrs Caroline Burges, Directors of Destination Store, UK, one of our key travel partners bringing visitors to Oman, visited the Sultanate in February. They were taken on a tour of the key destinations across Muscat and elsewhere in Oman to give them a first-hand experience of the beauty and heritage of Oman. Destination Store is a successful UK–based tour operator focusing on particular destinations for which they have a passion.
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SNTTA Tours, one of our trade partners from the UAE, are expected to bring a group of tourists to Oman. As a familiarisation trip, we arranged a visit for Mr. Okan from Austria and two other staff from SNTTA recently to Oman courtesy Bahwan Travels who went about clicking pictures that you see here.
BAHWAN TRAVELS MAKES A MARK AT ITB BERLIN Bahwan Travels took part in the ITB Berlin, considered to be one of the most well-attended travel shows in the world. Participating as a member of the Oman Tourism delegation, Bahwan Travels made a strong presence by interacting with various travel partners promoting Oman as a favourite destination. The highlight of the event was the visit of His Excellency Ahmed bin Nasser Al Mahrezi, Oman’s Minister of Tourism, to our stall.
BAHWAN TRAVELS DOES IT AGAINGOLD AWARD FROM LUFTHANSA Bahwan Travels has been the undisputed winner of the best travel agent’s award from Lufthansa – winning it for over 10 times consecutively. In a gala event held recently, the Gold Award was presented to Shankar Bose, General Manager Bahwan Travels. Congratulations to Shankar and his team! In the picture: (from left to right) Mr. Carsten Zang, General Manager UAE and Director Gulf, Iran, Afghanistan and Pakistan, Lufthansa and Swiss Airlines, Mr. Shankar Bose, Mr. Emrah Erkasap, Director, Head of Sales Africa, Middle East, Greece, Turkey, Swiss International Airlines and Mr. Mark Pey, Country Manager, Swiss Airlines, Oman.
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BAHWAN PROJECTS & TELECOMS ADJUDGED ‘BEST CONTRACTOR OF THE YEAR’ BY OMANTEL
It was the best feather in the cap of for BPT! After winning a streak of best contractor of the month awards from Omantel, BPT also won the BEST CONTRACTOR OF
THE YEAR Award for 2014! The award was given to BPT in recognition of their ‘outstanding performance in implementing work orders from Omantel. BPT was chosen for this coveted award after having won the Best Contractor of the Month Award six times in a row from Omantel - a record-breaking achievement. Omantel evaluates its major contractors on several key metrics that results in on-time project completion. Bahwan Projects and Telecoms were able to meet all the metrics and standards set by Omantel
BPT AND OMANTEL BRAINSTORM GO-TOMARKET STRATEGIES Following the recent signing of an MoU with Omantel to look at areas of cooperation and Go-To-Market strategies, a brainstorming session was held recently at Al Rawaq between the business managers from Omantel, BPT and BIT to present areas in which they can add value to Omantel’s portfolio when they go to acquire business from their customers/prospects.
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SBGH DONATES GLUCOMETERS TO OMAN DIABETES ASSOCIATION In continuing with our Corporate Social Responsibility (CSR) initiatives, Bahwan Healthcare Centre, donated 600 units of glucometers to Oman Diabetes Association (ODA). In a simple ceremony held at the National Diabetes and Endocrine Center (NDEC), Ms. Amal Suhail Bahwan, Managing Director and Board Member of Suhail Bahwan Group, handed over the glucometers to Sayyida Dr. Noor Al Busaidi, President of Oman Diabetes Association, in the presence of some of the association board members and the Royal Hospital doctors and other dignitaries. ODA will distribute these glucometers to deserving patients. The glucometer is a very usefull device for diabetics as it allows them to monitor their glucose level regularly without the need to visit doctors and labs. It also helps to detect hypoglycemia.
BHC SUPPORTS CHILDREN’S DAY OUT Tens of children undergoing treatment for cancer at the Royal Hospital, along with their siblings and staff members had a wonderful day-out at the Azaiba beach in January. Bahwan Healthcare Centre (BHC) supported the initiative by providing toys, balls and a lunch for the children. The Royal Hospital’s Oncology Department organises such child-oriented social activities every year for its patients.
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BAHWAN HEALTHCARE CENTRE TAKES ACTIVE PART IN MRI WORKSHOP Bahwan Healthcare Centre (BHC), Agfa HealthCare’s distributor in Oman, participated in the first international workshop on MRI (Magnetic and Resonance Imaging) and MDCT (Multi-Detector Row Spiral Computed Tomography) of Abdomen at The Crowne Plaza in Muscat, Oman from 7th till 9th Feb. 2015. This international workshop is the first of its kind to be held in Oman under the European Society of Gastrointestinal and Abdominal Radiology (ESGAR) with over 200 international & local Radiologists to further hone their technical skills in MDCT and MRI of the abdomen. It was successfully organised by Dr. Saqar Altai (Head of Radiology committee at MoH , Oman).
BHC TAKES PART IN 5TH PHARMACEUTICAL CARE CONFERENCE The 5th Pharmaceutical Care Conference organised by the Ministry of Health in February was well attended by dignitaries and officials from the various hospitals and health institutions of Oman and abroad. Bahwan Healthcare Centre supported the conference as one of the key sponsors. The exhibition stall put up by BHC received visitors from across the spectrum of MoH officials and the medical fraternity.
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BHC SPONSORS WORKSHOP ON COAGULATION TESTING
BHC MAKES A STRONG PRESENCE AT ARAB HEALTH EXHIBITION
BHC sponsored a workshop on Coagulation Testing by Siemens at Nizwa Hospital, Ministry of Health in February this year. A senior official from Siemens Healthcare presented state- of-theart solutions that would tackle some of the errors associated with coagulation testing. Various users from government and private institutions around Nizwa attended the workshop.
Arab Health Exhibition, the largest healthcare exhibition and congress in the Middle East, was held in Dubai in January this year. Large number of healthcare companies from across the globe attended the event that included some of our principal companies M/s BioRad(DiaMed, Switzerland & Biotest, Germany); Sysmex Co Japan; Siemens Healthcare Diagnostics Solutions, Germany; Hettich Lab, Germany and Diesse, Italy, who displayed their new equipment and technologies. BHC colleagues were onsite demonstrating many of these new products to customers from Oman who attended this exhibition.
Ms. Karima Al Falahi and Mr. Hamed Al Ghaithi from Hematology Department of Sultan Qaboos University spoke on the common errors in coagulation testing and how to minimise them while ensuring quality management in coagulation results.
BHC SUPPORTS OBESITY MANAGEMENT PROGRAMME As part of supporting our major clients BHC recently supported an Obesity Management programme organised by Oman’s National Diabetic & Endocrinology Centre (NDEC). The aim of the programme was to create awareness about obesity particularly among children. A group of 40- 50 children took part in various group activities conducted on obesity awareness as an outdoor activity.
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BAHWAN HEALTHCARE CENTRE LAUNCHES LIPOSKILL - A REVOLUTIONARY THERAPY THAT WILL REJUVENATE PEOPLE’S LIVES Bahwan Healthcare Centre [BHC) known for introducing innovations in the healthcare domain of Oman for over three decades recently launched LIPOSKILL, another innovative, revolutionary product that will redefine the way rejuvenation of skin is done until now. Launched at a befitting event in the presence of medical doctors, beauticians, skin specialists and members of the media, LIPOSKILL – is a biological wrinkle-filling, anti-aging, body shaping and wound healing product. Dr. Giuseppe Mucci, Chief Executive Officer of Bioscience Clinic, the world’s leading Regenerative Medicine Centre, based in Europe (San Marino) and the Middle East (Dubai), said, “LIPOSKILL is a safe and fully-natural method that does not rely on injecting artificial components into the skin. It uses 100% autologous cells taken from one’s own body, which are then cultured at our laboratories and then, with a simple injection, instantly restores lost volume to the skin for a natural look.” Quite a number of doctors and beauticians evinced serious interest in the product and were seen in animated conversations with Dr Giuseppe. One more feather to BHC’s cap!
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BHC SPONSORS INSULIN PUMP WORKSHOP A three-day workshop on Insulin Pump Therapy and Glucose Monitoring was conducted recently by Medtronic, one of BHC’s principals. The workshop was attended by doctors, educators and nurses from National Diabetic Centre, Sultan Qaboos University hospital, Diwan clinic, Muscat Private Hospital and Apollo Sugar hospitals. The workshop provided valuable insight by sharing practical tips on insulin pump therapy and continuous glucose monitoring for effective patient and diabetic management.
BAHWAN PHARMACY OPENS IN SUR Bahwan Pharmacy, in its efforts to reach out to people and serve the community even better, has opened a new outlet in Sur. Ms. Amal Suhail Bahwan, Managing Director and Board Member, opened the new pharmacy recently and wished for the successful business of the outlet. Strategically located in the centre of the town, the state-of the-art pharmacy stocks full range of medical, healthcare consumer and OTC products. This is also Bahwan Pharmacy’s first outlet in Sur.
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BHC SUPPORTS FIRST OMANI DENTAL STUDENT SYMPOSIUM Bahwan Healthcare Centre (BHC) had a great opportunity to interact with dental students and fresh graduates at the First Omani Dental Student Symposium organised by Oman Dental Student Association (ODSA) recently. BHC had a stall to display and demonstrate its dental products and services. BHC also conducted a Rotary Endo Training programme for around 25 participants as part of the event, with support from its principal M/s Dentsply and Dr. Khalifa from Military Dental Centre.
BHC JOINS GULF DENTAL & ORAL HEALTH PROMOTION WEEK BHC has been partnering with Ministry of Health in organising the event for the past three years, which has given us lot of credibility and visibility in terms of Bahwan branding. This event has been creating lot of awareness in terms of dental ailments and importance of visiting
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a dentist among schools and public. BHC sponsored the event by way of printing leaflets, colouring charts & posters carrying SBGH and BHC logo. These materials are circulated across schools and as well as to the public in all the governorates. Good show BHC!
BAHWAN IT ORGANISES DATA CENTRE SECURITY SEMINAR Bahwan IT recently conducted a seminar on “Three Pillars of Data Center Security” in association with the US based data centre security solution provider, Imperva. A large number of security professionals from ministries and private enterprises attended the seminar. Chief product strategist of Imperva Mr. Terry Ray, focused on the three pillars of data centre viz., application, database and files and various methods to protect them. Mr. Shailes Nanda, Senior System Engineer of Imperva, highlighted the complete product portfolio offered by Imperva, Mr. Haiko, EMEA Sales Director of Imperva, elaborated on various case studies of Imperva and the success stories across the world. Bahwan IT is the only authorised partner for Imperva in Oman.
BAHWAN IT AND FORTINET CONDUCT ADVANCED SECURITY SOLUTIONS SEMINAR Bahwan IT recently conducted a seminar on “Advanced Security Solutions” in association with Fortinet Inc. which was attended by security professionals from thre ministry and private enterprises in Oman. The seminar focused more on advanced security solutions like Distributed Denial of Service (DDoS), protection against advanced persistent threats and Web applications. Fortinet’s Technical Systems Engineer Mr.Tony Zabaneh explained the risks and threats all organisations face now a days and the growing need to protect valuable, confidential and sensitive data. Fortinet is the leading network security solutions provider covering all layers of network and Bahwan IT is the only “partner of excellence” for Fortinet solutions in Oman.
BAHWAN IT AND VMWARE’S JOINT SEMINAR UNVEILS VIRTUALISATION CAPABILITIES Bahwan IT, in association with VMware Inc. - a pioneer in the field of virtualisation- recently conducted a seminar titled “One Cloud… Any application”. The seminar focused on introducing Virtual Storage, Networking, end user computing and the Software Defined Data centres which will be the building platforms for delivering Cloud based services. Mr. Ashraf Zaki , Senior Systems Engineer and Mr. Amir Labib, Regional Sales Manager from VMware, elaborated on their new products and services that help customers deliver a consistent environment for building, running and managing any cloud-native or traditional application, through a software-defined platform that spans private and public cloud environments. Bahwan IT has been a partner for VMWare for the past decade with the highest level of technical competence and association with VMware.
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BAHWAN STEEL AND TRADING TAKES PART IN MAJOR CONSTRUCTION MEET Bahwan Steel and Trading Co.(BST) took part in the Oman Contractors and Forum & Awards Summit recently. Represented by Mr. Dharmendra Pal Singh Kapoor, Head of Steel Businesses and Arindom Roy, BST, made a notable presence at the summit besides meeting various consultants, contractors and builders. The summit mainly focused on the development of projects in Oman and other attributes related to project management. On the whole, BST gained substantial business insights which would help it as well as Bilad Oman’s growth and contribution.
BEC BLOOD DONATION CAMP RECEIVES ENTHUSIASTIC RESPONSE The bigheartedness and the enthusiasm to do something for humanity was amply seen in the recently concluded BEC Blood Donation Camp at Jifnain camp. Over 130 employees volunteered of which 67 found to be fit who donated blood as blood donation is accepted from those who have not left Oman in last one year; otherwise the numbers would’ve been much higher.
BEC’S GENSET DIVISION BAGS BEST DISTRIBUTOR IN MIDDLE EAST AWARD UES, the Genset Division of BEC GROUP recently won the prestigious award of Best Distributor in Middle East region for its 2014 performance. The award was presented by Mr. Antonio Leitao World President - Cummins Power Generation at a glittering ceremony recently held in Dubai. This recognition is very special as UES has secured this award over various other distributors in the whole of Middle East with some countries having bigger market potential including the distributors owned and managed by Cummins. Cummins executives had also appreciated UES on several occasions as they find UES as role model distributor.
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OMAN CERAMICS COMPANY ACHIEVES ISO: 14001 AND OSHAS: 18001 CERTIFICATIONS Oman Ceramics Company SAOG, of which Ms. Amal Suhail Bahwan, Chairperson of the Board of Directors, recently celebrated the occasion of obtaining ISO:14001 certificate for its Environmental Management System and OSHAS:18001 certificate for their Occupational Health and Safety Standards. In a gala ceremony and a press conference held recently, Ms. Amal Bahwan received the certificates from Mr. Venugopal Balakrishnan, Director of DAS Certification Services, MENA region, in the presence of Mr. Vish Natrajan, Chief Executive Officer of Oman Ceramics, distinguished guests, senior officials from various ministries, consultants and architects Oman Ceramics is one of the companies, in which our Group has shareholding, manufactures high quality vitreous China sanitaryware under brand name “Wave�. Having already received the ISO: 9001 Quality Management System certificate as early as 2008, now Oman Ceramics is the only company in Oman in ceramics industry that has been certified for all the three systems.
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Know your Colleague Majid Bin Abdullah Malan Al Baloushi Senior Sales Executive Bahwan Steel and Trading
For Majid, who believes that trust in oneself is the recipe for continuous success, faith is the basic element for any lasting relations among humans. 1] Please tell us about yourself. I was born in Muscat Governorate in the year 1985. My father has served the Sultan’s Armed Forces. I did my schooling in Hassan Bin Thabit School in Muttrah, Muscat. 2] Brief us on your educational qualifications? After completing secondary school in Anas Bin Nazr Secondary School in Al Mabelah, I started as a salesman with the Land Mark Group; after a year and a half, I moved to Salam Stores as a salesman. In 2008, I got an opportunity to join the Suhail Bahwan Group. I joined as a sales assistant with Bahwan Building Materials, and over the years, I was promoted and now I am a senior sales executive. After the recent organisational restructure, I am working with Bahwan Steel and Trading Company as a senior sales executive. 3] What is your functional role? I finalise delivery procedures of project quotes to contractors and companies to supply steel and wood materials required for building projects. I deal with various contracting companies in the Sultanate that implement small and medium scale projects. I am also responsible for collection. 4] ] How has been your work experience so far? Joining SBGH was the real start for upgrading my experiences. After seven years at SBGH, I have attained more self-confidence. There is no doubt working in a big company like SBGH gives vast professional exposure in the market. My personal experience level has also gone up thanks to the continuous training programmes organized at SBGH on a regular basis. At SBGH, I learnt how to complete tasks assigned to me by my superiors within the set deadlines. 5] Which project/assignment has given you immense job satisfaction? What have you learnt on the job? I always feel satisfied when I manage to win the consumers’ trust and when I get the approval from the client to supply steel and wood materials to their project. I always feel proud when I come across any buildings or mosques that are built
with SBGH steel and wood. Providing accurate information about our products and services offered to clients is vital to win their confidence. 6] Any suggestions for improving the work environment. Bahwan Steel and Trading is offering world class products and services to its clients, and also ensures that it supplies the required products and services always on time. But, with regard to the after sales services, we still need to improve so that we can give tough competition to our rivals and give complete satisfaction to our clients. 7] Your ambition in life…future plans? I want to learn and gain more experience in network field. I am aiming to reach a higher level in my professional life by putting in extra efforts and get rewarded with promotions. On my personal life, I married in 2007 and have a son (2 years old) and a daughter (7 years old). I want to give them the best education and fulfill all my responsibilities towards them. 8] How have your parents influenced your life/career? Every day before coming to work, I seek blessings from my father and mother. They are the secret behind all my success stories in my life till date. My father, as a military man, always tells me to shoulder responsibilities in life and career. He always says “don’t be dependent on others and only your hard work will stand by you in your life”. 9] How do you spend your leisure time? What are your interests/ hobbies? I love walking on beach and spend time watching documentaries on National Geography TV channel. I enjoy surfing the Web. 10] How did you feel on the return of HM the Sultan to home land? It was a fantastic feeling, I am really happy to see His Majesty Sultan Qaboos Bin Said coming back to Oman, and I pray for him to be in good health to continue the renaissance march.
Majid concluded with a thanks message to all his colleagues and managers for their continuous support to him.
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SBGH IN THE
NEWS
Down the Memory Lane…. During the course of Suhail Bahwan Group’s 50 years’ history, we have come across several events/occasions and landmarks many of which have been photographed and preserved for posterity.
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In this issue, we present you with a set of rare photographs of our Chairman Sheikh Suhail Bahwan with His Majesty Sultan Qaboos bin Said and other dignatories on different occasions.
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health in oral a t in a to m n for for you s ip t n take e d t n f a o n is ow io s but ormat can sh f e t v I in li . l y u r f d of ou e use ur bo spect h of yo re som a a lt a e y e r r h e e v H . to the hes e fection indow h touc in w lt l a a a r e e h is uth r gen Oral our mo ncies o Y g . ie d ic e f t e of bein al d e gran n t a io t s it r f nut . It is a ction signs o e smile iv t ? c ral infe h a o lt r , t a r t e e a h c n l Ora t can , and just a d throa What is th loss e than n r o a o o l t m a , r y s an y in deca ain, o alth me capacit facial p , tooth s e d l’ s n a a a u e Oral he id h ut m) dis n indiv ing. om mo tal (gu limit a n o t d free fr a l wellbe h io t ia r c e s o p r s , e o res teria disord psych and so ith bac g, and s and w e in s k g a a in e e p es s dis em defenc other h is te miling, t l s u a , r o g u t in m chew y’s na trol. , your biting, er con he bod e body t d h t n y u f ll o a ia eas levels . Norm bacter any ar reach these rmless a n p h a e Like m c e k m ral e ia eated o re, can t of th bacter r a s t , c o n e u n h m lt ie d a — g n fe. ealth a oral he oral hy lity of li h a d l r u o a e q r o p o g n o ct o and n of Poor ut pr nt impa ctions. conditio , witho a r e f e ic e if h v in t n l e a s ig w Ho irror to or ve a s outh m ht lead can ha ig m s m e n h t io t a it f th cond ition o alth? es and e cond h t oral he , s d diseas e a s b a y c b um) used many ntal (g And in ole. n be ca o h a d c w io t r a a e h y as , and ies, p ases t the bod injuries al cavit t on dise n m m e o d r f m o c auma es are re the ses, tr diseas a l e What a a is r d o mon tious st com al infec r o o m , r e e Th canc e, oral s a e is d
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en betwe ip h s n ight elatio irth-we e a r b t a w ic lo d ia, m also in eukem preter s L t ( d r n s o a e p nt re diseas ions, isease . Rece ifestat temic eart d s s n h y n a , s io e m ll s k ral of a stro se a ary le have o diagno ercent se and .) p a heredit o c t t e 0 e is r 9 d e ovid ease than ontal ey Dis are pr n , more c period e id h is K lt w a e . Lik art & st he babies the fir es, He t e e b b ia y a r, D t m Cance dentis r good u ity? o y g ractice te, ral cav p o t n n a meanin blem. e c pas prev . You pro e tooth health teeth & l id r a y r o h health o ith lt lu f f a o a day w ay with t part tain he e d n in c a a a n t r o e m o ic r h an imp eth tw hree o How to ur teet t e o t is y y r r e n u r e e v o a y al c etwe s. ush e shing r dent l snack aning b your toothbr ys bru a le a e c , lw Regula t -m a n ie y cing ach d etwee giene b eir r, repla iting b after e e h n m oral hy t li a s in th u d le e o n c s m l a a a e t e t th y dis -top ed die erden rinsing identif h in tip balanc her int lp t t e a u o h o n g n a m in a r re in your ths c by eat floss o lsewhe o keep s and ix mon t e h s t t s y n is r t m o e n th le v e four m , grow o prob your d ce in e e t n n s t o ie w in t g o o y ll is can am a and h may p a dent entist ular ex trition s that d t g u n e n Visiting r r e u r o A o m acco nt. Y velop on po tages. as tob for de lignme ks up a h h early s ic c c p t w u a o s ja eds, m als and w oper are ne tal exa shape d impr c n n e h a d lt s a A ody. ral he oblem tre your b ecial o ent pr re Cen p m s p n lo althca o e e v y g H b e n n d n li hwa writte and unse tist, Ba ticle is vide co o, Den o a The ar r R p h t o als ruda Dr Gu n. io t a s s ce
References: World health Organization (WHO) Media Centre, Journal of American Dental Association (ADA), Article from Academy of General Dentistry (GDA), Wikipedia on Dental Care.
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BTA SCRIPTS ANOTHER SUCCESS STORY WITH HOLIDAY SOUQ 2015 Following the tremendous success of last year’s Holiday Souq, Bahwan Tourism LLC, mounted its second edition of Holiday Souq in March, which proved to be another successful event. Over 1,000 people turned up at the event to enquire about various travel packages on offer. The aim of the event was to showcase various travel products and hundreds of exciting holiday destinations across the world by various travel partners– all at one place- to help people to plan their dream vacations in the year ahead. Adding colours to the event was a magic show, cartoon characters, face painting, games and fun for kids, while elders were given away on-the-spot photos and gift vouchers and to top it all, a raffle draw by which 10 lucky winners will be able to win free packages to various destinations across the world!
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جناح جديد ل�سوق العطالت 2015 بعد النجاح الكبري الذي حققه �سوق العطالت يف العام املا�ضي، ت�أتي بهوان لل�سياحة ،والتي تعترب جزءا من احتاد ال�سفريات الرائد ملجموعة �سهيل بهوان ،لتقدم لعمالئها الكرام الن�سخة الثانية من �سوق العطالت والذي مت تنظيمه خالل �شهر مار�س 2015بفندق انرت كونتيننتال ،بالقرم. وقد ح�رض فعاليات ال�سوق �أكرث من 1000زائر ،حيث تعرفوا على العرو�ض ال�سياحية املميزة و�أ�ستطاعوا �أن يختاروا من تلك العرو�ض نا يتوافق ومتطلباتهم ،حيث وفرت تلك العرو�ض للعمالء الكرام اخليارات الأكرث تنوعا والوجهات ال�سياحية الأف�ضل والأكرث �إمتاعا بجميع �أنحاء العامل ،حي ح�رض فعاليات ال�سوق عدد من ممثلي كربيات �رشكات ال�سفر وخرباء ال�سياحة والذين وفروا للعمالء ا�ست�شارات �سياحية ت�ساعدهم يف التخطيط لق�ضاء �أمتع �أوقات الأجازات. وكان احلدث مميزا من خالل �أحد العرو�ض التي �أمتعت احل�ضور وال�شخ�صيات الكارتونية التي �أ�ضفت نوعا من البهجة للجميع، كما كان حا�رضا الر�سم على الوجه و�ألعاب الأطفال ،اىل جانب ق�سائم الهدايا .وكان �ضمن فقرات �سوق العطالت ال�سحب على اختيار 10فائزين للفوز بعدد من العرو�ض ال�سياحية ملختلف الوجهات حول العامل.
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�سهيل2015